First Premier Home Warranty Reviews

Well, I took out the warranty service when I bought my home just a couple of months ago. I had them come to fix some electrical outlets that are not working. The first service referred would not even contact me back to schedule a repair. After a week I was assigned another service. It took a few days to schedule someone to come out and that was only after a few calls. It seems when a service tries to verify the coverage, First Premier difficult to contact. So, this morning the electricians come out and look at my outlets for about an hour. They figured out what they needed to do next but they could not reach FP. They said they would try to call them back later. I called the 24/7 number and I was told they wouldn't open until 9, the service came out at 7:30. So, I finally called back at around 4 pm to the service and they advised they had contacted FP but they hadn't heard anything back. I called FP and I was told the wiring issue must be diagnosed with what is called a 'wire trace'. I was then told that procedure was not covered but was neccesary in order to figure out what to repair. So I asked the representative "Does that mean I have to pay to find the problem for you to do you job and get someone to fix it?" They said no, but it is not covered and once it is done they can have it fixed. So I call the service back and find out the procedure would be between $125 and $250 and once done, would probably fix the issue. So the procedure that isn't covered would fix the issue but they say they cover the electrical system. They expect someone to guess that they don't cover something most people don't even have an understanding about. Wouldn't you expect a company to cover the procedure that is necessary to diagnose the problem in which they are tasked to fix? They tell you it is in the manual, which it is, but who even knows that is it other than electricians? Also, you only get the manual provided once you have paid them. Thinking seriously of canceling my six-year, yes, six-year paid service plan.