Name: Select Home Warranty
Rating: 1.2

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Verified Customer

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Vicki

I had the garbage disposal and ceiling fan go and they replaced them for a good price, it just is taking forever to get the reimbursement for the ceiling fan.

4 years ago

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Janet

I have had some difficulties working with select home warranty in terms of how long it takes to get issues dealt with that should be covered according to my policy. There doesn't seem to be any follow up, I end up on a forty five minute phone call almost every time because I have problems. They are deceptive. I think the warranty should have a relationship with the service provider. I wouldn't recommend select home warranty to anybody.

4 years ago

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Janet

So far we're very happy we have them. We had one call and they did an excellent job and they handled it quickly and efficiently.

4 years ago

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Luis

Be honest with people from the beginning. This is basically a fraud what they are doing. In the beginning, when I purchases the packets, it was if anything happens, we'll reimburse anything that needs to be fixed on your appliance. When I called to say I have a problem, they said they were not available and I had to pay from mu pocket because I was supposed to have my machine maintained for the last two years. That was never mentioned in the contract.

4 years ago

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Karen

The first time I tried to use my warranty, they never showed up and the second time, they did not want to cover the sot associated with the problems. They need to be more up front with their policies. The idea that they only cover the depreciated value of the parts is unacceptable because that would not replace the parts. Also they expect technicians to come out on multiple occasions rather than just fix the problem. I think that is not an acceptable business practice.

4 years ago

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Angela

You get a good discount if you apple for the services over a certain amount of years. Everything I've had to be dealt with has been dealt with.

4 years ago

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Anonymous

They've always found competent people to do the repairs. I've used them a couple of times and they've always stood behind what they say they do.

4 years ago

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Anonymous

Best coverage for the least price. I had the garage opener repaired and they sent a technician out right away, it was a good experience.

4 years ago

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Guy

Find a different company. They take forever to get back to you. Two of my water heaters broke and I had to do two separate calls and they fixed one but didn't fix the other because the valve or something. It's almost useless having.

4 years ago

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anonymous

Steer clear of select home warranty. Their coverage is very poor. My stove went out two and a half weeks ago. The tech had to wait for authorization from select home warranty and they never gave it to him. They promised a 24-48 hour turn around and they kept putting me off. I still don't have an oven that operates and they refuse to replace it. The reduced the value of my high end oven down to $200.

4 years ago

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anonymous

I only used them one time but I thought the service was excellent. It just takes them a long time before they make the decision if they are going to pay for it or not.

4 years ago

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anonymous

They lost my warranty information and it took me a week to get a warranty claim process because they messed up on the initial warranty. It took 3 phone calls and two and a half weeks to get my dishwasher fixed.

4 years ago

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Barbara Curry

Been a little disappointed in the quality of service people that have showed up at my house. Usually not local. I have used quality people locally that actually I would prefer using.

4 years ago

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Jannetta Oliver

Don't want to pay for a fan motor on my air conditioner. I have had two policies for about 5 years only used one once minor pay out. They say because they added Freon to my unit to they will not pay on motor or labor. Bill 888.00 Freon was 395.00 I think they owe me the rest of Bill minus the deductible. Not a happy customer. Offered me 250.00 calling it a coursity pay.

4 years ago

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James F. Sheldon

I give them the benifit of the doubt. I haven't had to use them yet so I figure that will step up and do the right thing when I do need them

4 years ago

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Joseph Havens

It seems that Select dispatches "fly-by-night" contractors. I submitted a claim for my refrigerator and Select dispatched a ROOFING company! The technician was suppose to come to my home today BUT never showed up! I am VERY UPSET with Select's choice of contractors! I wasted a days vacation for this service call!

4 years ago

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A. B.

They do not have enough contractors to service any claims in my service area (Clarksville/Nashville). Cannot follow contract guidelines to contact my property manager with questions. In addition, they respond to claims via email directing you to call a contact number. That number is another toll-free number that you have to navigate through to speak to a representative (with an extended wait time)

4 years ago

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Masou Khodadad

I had several problems specially when my ac broke in middle of summer and on weekends and couldn't get a technician till Monday tuesday then they said do it and we reimburse you it cost me 504 dollars but it they reimburse me for 150 and it took more than 30 days to get the money I never got meanwhile my 125 dollars payment was due I told them to take the payment from what you owe me they said no

4 years ago

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Tyra smith

They are a scam. They always have a reason why they can't pay it in a clause with loopholes in the country and they use them so they don't have to pay for what they promised you in the sales pitch. They don't care about people they will leave babies and Elders in the hot heat while repeating over and over after 48 hours we got another 48 hours before a supervisor can call you then never calls before they can move into approval then never approve. I paid up frount in all 2500 for 6years and we on year 2 I want my money back they never did a repair for me yet

4 years ago

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Dianna

Everything you turn in, it seems like they don't accept it. They tell you to call your own repair person. My water faucet was leaking and they told me that I have to call my own person and then they refused to pay it.

4 years ago

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Kenneth

The service was poor. They said they would have someone to me within forty eight hours when I had my refrigerator fail and it took a week before I got somebody to even diagnose the problem, and select said they would not pay the travel fee because there were pretty far away.

4 years ago

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Rohit

Seems like customer service was responsive. I do think there should be some sort of little regular maintenance for me who are not filing any claim complaints as part of the policy.

4 years ago

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John

They have the best customer service and the lowest annual cost with the lowest copay. They are really quick to respond and they always email me right away.

4 years ago

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Kathy

On both occasions I've used my warranty, they were unable to assign a technician to deal with my problem and I had to go out and find my own technician. The very first time, I waited and waited and it was 10 days later they still hadn't found someone. They need to get more technicians. I did get reimbursed.

4 years ago

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Gwendolyn

A friend of mine had it and said it was a good company and I now I have it. I wanted to use it for IT service but they refused the service because I didn't have anything wrong.

4 years ago

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Shirley

When I need it, I need it quickly because I am handicapped, and it took two or three days to get my air conditioning fixed. They should send a service company quicker since we pay them a reasonable price.

4 years ago

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Stephanie

Lack of support. I made a claim and they had to do some research to figure out if it was covered. Select never called me back. In the meantime I found out I could fix it for cheaper than my deductible.

4 years ago

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Susan

The sales rep was very knowledgeable and the cost was competitive for what they cover. I feel like the company stand behind their product.

4 years ago

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Dale

We're happy with it and used it a couple of times. We used it on the microwave and they handled it well so we extended out contract for like five years.

4 years ago

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Sharon

It takes long to get people to come and fix your stuff and they don't fix everything they are supposed to. My air conditioning went out and I had somebody come out to look at it and they said I would need new unit and select home warranty would not cover it.

4 years ago

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Kevin

The monthly cost and deductible are lower than most others but I pay the money and get nothing in return. It does sometimes take a while for customer service to get back to me and every time I've tried to use it, I get a call back saying they don't cover it.

4 years ago

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Richard

I though they would save me money but there is no point for me to pay for the server and then pay for something to be fixed. I had a problem and it was the circuit board that was broken and I had to call somebody else because Select Home Warranty offered to pay only a hundred and fifty dollarrs of the three hundred and fifty dollars it was gonna cost.

4 years ago

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ashrafi shaheen

I spend more money with ur company then if I had no warenty.they didnt tod me everything was gona be paid for other then the service charge .but they lied.they took 7 days to fix my ac becoz they forgot to tell me I needed to send pictures.i told them over and over I had 3 kids.i lost money at my job and I had to pay out of my pocket.so warranty at this point worthless and will not renew my contract.

4 years ago

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DJ

They represented local repairman were available. They were not. We have waited 6 weeks for someone to fix our clothes washer. One refused to come because the warranty company did not reimburse them for a previous customers work. They orally said we should buy a new appliance, but failed to reimburse us the full amount.

4 years ago

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Cindy

Scam. Very costly mistake. I just renewed after the first year. Air conditioner (47 year old air conditioner!) wasn't working right or cooling. They sent THEIR person to look at it, it was denied. Btw his invoice stated $60 for the call, wouldn't provide me with any information as to the problems). I'm out many thousands of dollars to replace. I would NEVER RECOMMEND this fake warranty plan. I have a complaint in with the attorney general's office.

4 years ago

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Tl

The companies they choose for repairs are no where close to being great. In many circumstances the repair company ends up contacting you because Select doesnt pay all the fees.

4 years ago

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Tanika Pittsburgh, PA

I would definitely recommend it. They have great service and reasonable cost. I had an issue with my water heater and they sent someone the same day.

4 years ago

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Nicole Effingham, SC

Sometimes they don't call back and you have to wait about two months before you get a check. It took them like 6 weeks before my garbage disposal got checked.

4 years ago

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Robin

Every time I call they have not been able to find a technician to come out. When I put in a claim it takes 2 or 3 people to find out how far along my claim is. I had to wait forever to get reimbursed. The point of having this warranty company is so I don't have to do the legwork to find a technician.

4 years ago

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Theodore Goodyear, AZ

We live in Arizona and I would like to have a list of who's available immediately for the air conditioning because that would need to be fixed right away.

4 years ago

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Dan Greenback, TN

I've used them in the past and they've always been very cooperative. I had an electric box issue they were able to address and fix.

4 years ago

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Rochelle Stafford, VA

I have two issues right now. With the air conditioner and the central vacuum. I'm not happy with the central vacuum. They dropped the ball until I called back 3 weeks later.

4 years ago

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mark mastandrea Lake Worth, FL

Sends out good people in a timely manner. I've used it several times and in most cases they've sent good people to fix the problem.

4 years ago

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anonymous New Orleans, LA

While they're responses are quick, promt, and courteous their service providers were less then. I feel like I was completely left out in the could. I had a problem unresolved for 2 weeks before I canceled their services. I would like Select Home Warranty to do a better job in hiring the technicians they hire.

4 years ago

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Katie Chaska, MN

Needed to use our warranty in January and were told twice we hadn't read the fine print. So they weren't going to cover our claims. They did come through quick but not upfront about the fine print.

4 years ago

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Jennifer New Smyrna Beach, FL

I like select home warranty. I got a good price for it. I needed a roofer because I had a leak in my bedroom and I talked them coming out to see it and they fixed it.

4 years ago

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Mike Plano, TX

I like Select Home Warranty for the price. Haven't had to use it yet, but I'm getting the same deal this year as I did last

4 years ago

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Tina Mitchell Estill Springs, TN

When shopping for a home warranty, I called and Robert was very helpful and knowledgeable about the different policy types and helped me to understand them . I am glad I called!

6 months ago

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Bhalchandra Pandya Austin, TX

I was their customer in previous year and because of their good services when needed, they were available. I had other companies like American Home Shield and Choice with littler lower quote but wanted to continue and give SHW an opportunity to add more services and good coverage. One star was less not because others were good but to give a chance to add more appliances or to improve service and reduce service call charges. Thanks again and hope you continue good rates and services.

2 years ago

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David Sanchez Dinuba, CA

I went online, I typed in my information and in no time I got a call from an agent named Sean and he helped me through the process and now I have a contract and I will pay annually next week after I get paid my paycheck. THANK YOU SEAN!

2 years ago