Name: Select Home Warranty
Rating: 3.6

check_circle

Verified Customer

star star star star_border star_border

Teresa Husbands

Very deceptive. Talks about covering all systems in the home. Neglects to mention that systems covered wil. Be pro tated for reimbursement will be based on age of said system

3 years ago

check_circle

Verified Customer

star star star star star

Derek Medeiros

best home warranty company I have used. The quality for the price is unmatched. There is no doubt I will renew when the time comes.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sandy Cruces

Because I called about my hot water heater starting to go bad, they told me to call a plumber...when I felt that they should have paid for the hot water heater. Then I could have someone hook it up for me. And I still have a bad hot water heater.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Gira

They are liars, and have loopholes of every kind to deny claims. Most recently, I had a problem with a very expensive built in microwave. They didn't even send out a technician! They just decided to send a check for $95 for me to send my own technician and seek to repair/replace myself. What kind of coverage is that? Some treatment for a customer who has EIGHT policies with them.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Corky Henderson Chicago, IL

The responsiveness and communication are pretty good, but some of the vendors chosen to do the work seem to cause further issues and additional money, time and effort to get to a complete repair.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Drago

I put in a claim for a leak from my refrigerator and they tried to tell me what the problem was over the phone. I believe a tech should have been sent to my home to diagnose the problem. I also have cancelled my 5 year renewal, but will keep the coverage for this year. I was told that an email would be sent to me confirming my cancellation, but none has been received.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tyrone Dalton

I was referred to J&M appliance. They scammed me financially and broke my dryer. My dryer was never repaired and I keep getting harassed by J&M appliance. I never even got my reimbursement check never even got my reimbursement check. I cannot believe the lousy customer service, My overall experience was lousy and I had to cancel my service due to being ripped off from the J&M Appliance. The company also switch parts on my dryer with broken parts and try to get me to pay out-of-pocket for repairs and I was told not to tell the warranty company my overall experience was a nightmare.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Debra Davis Los Angeles, CA

They are prompt in sending out a technician to your residence. The telephone reps remained professional during each of our telephone communications. Select Home Warranty reimbursement process is quite lengthy.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Fernandez

After they approved for our A/C to be replaced. I paid the money out of my pocket and it has been almost 2 years and still have not gotten any reimbursement from them. I emailed them several times. They requested information I sent US mail return receipt they claim they never received. I sent copy showing where someone had signed for the letter. Then they claimed they needed more into. I sent and never heard from them again, Two years is a long time to wait for them to approve reimbursement.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

They consistently did not help me and put off work from being done. I had my air conditioner go out, and I live in the state of Florida. I had to call them sixteen different time to try to get someone out just to diagnose the problem that time they came out to diagnose the problem the person diagnosed the problem wrong and that's unable to fix it they never the company that collect chose never came back to fix the problem last time top that select using different companies that refuse to fix my problem I went nine weeks without air conditioning.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon

Yes they tell you that when you buy this policy that they'll have somebody out to fix it within twenty four to forty eight hours and it takes forever, weeks. They sold me a bill of good, they're fast talkers and I mean I was in business for myself in the home improvement business for thirty years and if I ran my business like they ran there's I have been out of business. They tell you one thing and then they do something else it's absolutely bait-and-switch.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathy

I thought I was getting a better home warranty company than I previously had. Yes my washing machine broke and I was told when I bought the warranty and an extended warranty and I spent a load of money with this company and they told me that they would replace anything that washing machine was broken and when it came down to it they give me some all crap about what they can only give me a check for this much instead of actually replacing the appliance which is what I was told what happened. They are very difficult to work. with... I'm not pleased with this company at all.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kapil

I had an understanding that they were going to repair or replace, and they didn't really do that for my dishwasher, which is just kind of sitting in limbo right now. I'm not impressed at all.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

I've made calls about my air conditioner and they respond timely and appropriately. I've had the policy about two years. I called them and asked them to take a look at my AC when it quit cooling and of course within a day or so somebody was there told me what was wrong with it and once again Select Home Warranty wouldn't cover it. I am not very happy with it I am not renewing my policy and since I already spent the money out of pocket for the AC unit,

3 years ago

check_circle

Verified Customer

star star star star star_border

Vicki

I had the garbage disposal and ceiling fan go and they replaced them for a good price, it just is taking forever to get the reimbursement for the ceiling fan.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janet

I have had some difficulties working with select home warranty in terms of how long it takes to get issues dealt with that should be covered according to my policy. There doesn't seem to be any follow up, I end up on a forty five minute phone call almost every time because I have problems. They are deceptive. I think the warranty should have a relationship with the service provider. I wouldn't recommend select home warranty to anybody.

3 years ago

check_circle

Verified Customer

star star star star star

Janet

So far we're very happy we have them. We had one call and they did an excellent job and they handled it quickly and efficiently.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Luis

Be honest with people from the beginning. This is basically a fraud what they are doing. In the beginning, when I purchases the packets, it was if anything happens, we'll reimburse anything that needs to be fixed on your appliance. When I called to say I have a problem, they said they were not available and I had to pay from mu pocket because I was supposed to have my machine maintained for the last two years. That was never mentioned in the contract.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen

The first time I tried to use my warranty, they never showed up and the second time, they did not want to cover the sot associated with the problems. They need to be more up front with their policies. The idea that they only cover the depreciated value of the parts is unacceptable because that would not replace the parts. Also they expect technicians to come out on multiple occasions rather than just fix the problem. I think that is not an acceptable business practice.

3 years ago

check_circle

Verified Customer

star star star star star

Angela

You get a good discount if you apple for the services over a certain amount of years. Everything I've had to be dealt with has been dealt with.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They've always found competent people to do the repairs. I've used them a couple of times and they've always stood behind what they say they do.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Best coverage for the least price. I had the garage opener repaired and they sent a technician out right away, it was a good experience.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Guy

Find a different company. They take forever to get back to you. Two of my water heaters broke and I had to do two separate calls and they fixed one but didn't fix the other because the valve or something. It's almost useless having.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

anonymous

Steer clear of select home warranty. Their coverage is very poor. My stove went out two and a half weeks ago. The tech had to wait for authorization from select home warranty and they never gave it to him. They promised a 24-48 hour turn around and they kept putting me off. I still don't have an oven that operates and they refuse to replace it. The reduced the value of my high end oven down to $200.

3 years ago

check_circle

Verified Customer

star star star star star_border

anonymous

I only used them one time but I thought the service was excellent. It just takes them a long time before they make the decision if they are going to pay for it or not.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

anonymous

They lost my warranty information and it took me a week to get a warranty claim process because they messed up on the initial warranty. It took 3 phone calls and two and a half weeks to get my dishwasher fixed.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Curry

Been a little disappointed in the quality of service people that have showed up at my house. Usually not local. I have used quality people locally that actually I would prefer using.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jannetta Oliver

Don't want to pay for a fan motor on my air conditioner. I have had two policies for about 5 years only used one once minor pay out. They say because they added Freon to my unit to they will not pay on motor or labor. Bill 888.00 Freon was 395.00 I think they owe me the rest of Bill minus the deductible. Not a happy customer. Offered me 250.00 calling it a coursity pay.

3 years ago

check_circle

Verified Customer

star star star star star

James F. Sheldon

I give them the benifit of the doubt. I haven't had to use them yet so I figure that will step up and do the right thing when I do need them

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joseph Havens

It seems that Select dispatches "fly-by-night" contractors. I submitted a claim for my refrigerator and Select dispatched a ROOFING company! The technician was suppose to come to my home today BUT never showed up! I am VERY UPSET with Select's choice of contractors! I wasted a days vacation for this service call!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

A. B.

They do not have enough contractors to service any claims in my service area (Clarksville/Nashville). Cannot follow contract guidelines to contact my property manager with questions. In addition, they respond to claims via email directing you to call a contact number. That number is another toll-free number that you have to navigate through to speak to a representative (with an extended wait time)

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Masou Khodadad

I had several problems specially when my ac broke in middle of summer and on weekends and couldn't get a technician till Monday tuesday then they said do it and we reimburse you it cost me 504 dollars but it they reimburse me for 150 and it took more than 30 days to get the money I never got meanwhile my 125 dollars payment was due I told them to take the payment from what you owe me they said no

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tyra smith

They are a scam. They always have a reason why they can't pay it in a clause with loopholes in the country and they use them so they don't have to pay for what they promised you in the sales pitch. They don't care about people they will leave babies and Elders in the hot heat while repeating over and over after 48 hours we got another 48 hours before a supervisor can call you then never calls before they can move into approval then never approve. I paid up frount in all 2500 for 6years and we on year 2 I want my money back they never did a repair for me yet

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Dianna

Everything you turn in, it seems like they don't accept it. They tell you to call your own repair person. My water faucet was leaking and they told me that I have to call my own person and then they refused to pay it.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kenneth

The service was poor. They said they would have someone to me within forty eight hours when I had my refrigerator fail and it took a week before I got somebody to even diagnose the problem, and select said they would not pay the travel fee because there were pretty far away.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Rohit

Seems like customer service was responsive. I do think there should be some sort of little regular maintenance for me who are not filing any claim complaints as part of the policy.

4 years ago

check_circle

Verified Customer

star star star star star_border

John

They have the best customer service and the lowest annual cost with the lowest copay. They are really quick to respond and they always email me right away.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathy

On both occasions I've used my warranty, they were unable to assign a technician to deal with my problem and I had to go out and find my own technician. The very first time, I waited and waited and it was 10 days later they still hadn't found someone. They need to get more technicians. I did get reimbursed.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Gwendolyn

A friend of mine had it and said it was a good company and I now I have it. I wanted to use it for IT service but they refused the service because I didn't have anything wrong.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Shirley

When I need it, I need it quickly because I am handicapped, and it took two or three days to get my air conditioning fixed. They should send a service company quicker since we pay them a reasonable price.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Stephanie

Lack of support. I made a claim and they had to do some research to figure out if it was covered. Select never called me back. In the meantime I found out I could fix it for cheaper than my deductible.

4 years ago

check_circle

Verified Customer

star star star star star

Susan

The sales rep was very knowledgeable and the cost was competitive for what they cover. I feel like the company stand behind their product.

4 years ago

check_circle

Verified Customer

star star star star star_border

Dale

We're happy with it and used it a couple of times. We used it on the microwave and they handled it well so we extended out contract for like five years.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sharon

It takes long to get people to come and fix your stuff and they don't fix everything they are supposed to. My air conditioning went out and I had somebody come out to look at it and they said I would need new unit and select home warranty would not cover it.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin

The monthly cost and deductible are lower than most others but I pay the money and get nothing in return. It does sometimes take a while for customer service to get back to me and every time I've tried to use it, I get a call back saying they don't cover it.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard

I though they would save me money but there is no point for me to pay for the server and then pay for something to be fixed. I had a problem and it was the circuit board that was broken and I had to call somebody else because Select Home Warranty offered to pay only a hundred and fifty dollarrs of the three hundred and fifty dollars it was gonna cost.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

ashrafi shaheen

I spend more money with ur company then if I had no warenty.they didnt tod me everything was gona be paid for other then the service charge .but they lied.they took 7 days to fix my ac becoz they forgot to tell me I needed to send pictures.i told them over and over I had 3 kids.i lost money at my job and I had to pay out of my pocket.so warranty at this point worthless and will not renew my contract.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

DJ

They represented local repairman were available. They were not. We have waited 6 weeks for someone to fix our clothes washer. One refused to come because the warranty company did not reimburse them for a previous customers work. They orally said we should buy a new appliance, but failed to reimburse us the full amount.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cindy

Scam. Very costly mistake. I just renewed after the first year. Air conditioner (47 year old air conditioner!) wasn't working right or cooling. They sent THEIR person to look at it, it was denied. Btw his invoice stated $60 for the call, wouldn't provide me with any information as to the problems). I'm out many thousands of dollars to replace. I would NEVER RECOMMEND this fake warranty plan. I have a complaint in with the attorney general's office.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Tl

The companies they choose for repairs are no where close to being great. In many circumstances the repair company ends up contacting you because Select doesnt pay all the fees.

4 years ago