Select Home Warranty has a proven track record of success. Several customers mention excellent customer service in Select Home Warranty reviews, and the company offers very competitive pricing. The warranty company has a free online quote generator and allows customers to file claims online. The home warranty company is headquartered in Mahwah, New Jersey, and has been in operation since 2011.
Read Select Home Warranty reviews below to see what real consumers have to say about the warranty service provider.
Submitting claims is simple through the online submission form on Select Home Warranty's website, regardless of what warranty policy you have. All a customer must do is input their personal information and policy number, as well as a description of the problem. A Select Home Warranty claims representative will then contact you shortly after your submission. This provides peace of mind to homeowners, ensuring them a technician will be contacted quickly and be scheduled to repair or replace the problematic appliance in a short amount of time.
Select Home Warranty has multiple coverage options for homeowners, buyers and sellers, contractors, and people in real estate. Customers also have the choice to upgrade to Gold Care or Platinum Care if they aren't satisfied with the Bronze Care home warranty plan and they want more peace of mind. If customers are willing to spend a bit extra, Select Home Warranty offers packages that cover all major appliances and home systems. A detailed list of all appliances that are covered for each home warranty plan is as follows:
Select Home Warranty offers the occasional promotion. In the past, the warranty company has offered up to $200 discounts on the plan pricing, has given customers a few months of free home warranty coverage, and has even offered free roof coverage to new customers. These plans are usually time-sensitive and have deadlines, so new and potential customers would be wise to take advantage of promotions when they come along.
Select Home Warranty has an extensive website that is easy to use and has a wide selection of information. The website includes a free online quote generator, making it easy for customers to get an idea of what their individual pricing and coverage would be like if they went with Select Home Warranty. The company's website also has a FAQ page and Blog section where they answer common questions and discuss topics related to the industry.
Select Home Warranty charges a service call fee, which customers will be expected to pay every time a technician visits their home, regardless of whether or not the item has been looked at recently. The payment must be paid at time of service, and failing to do so will result in your home service contract being suspended. If any suspension of the service contract occurs, this does not change or extend its original termination date. And any pre-existing conditions or malfunctions are not covered by the service contract. However, normal wear and tear of appliances is covered, and Select Home Warranty will repair it as part of the contract. Also, this is not uncommon within the home warranty industry to charge money for every time a repair person visits a customer's home.
Select Home Warranty does not offer a mobile app for Android or Apple devices, unlike some other home warranty companies. Mobile apps are useful for customers to submit claims or pay fees through their mobile device instead of having to access a desktop, so the fact that the company doesn't offer one makes some processes less convenient.
Service from this home warranty provider is available in most of the country. However, the company doesn't operate in the following states:
Click on your state in the list above to see the best-ranked home warranty companies available in your area.
Call our recommended rep over at Select Home Warranty below.
George was kind and very knowledgeable in every question I had asked. Amazing customer service
I am extremely disappointed with the lack of responsiveness the claims division has had over my AC unit. I have called multiple times over the past 11 days, since I initially placed my claim. The company has a 24-48 hour turn around for a technician to be dispatched. Initial submission on thrusday, technician dispatched Monday. Technician diagnosing issue as compressor "found to be shorted to Ground and tripping breaker in Garage." Upon dialoging with the technician he states the compressor of the AC unit is out, which leads to increased eltricity to be pulled causing circuit breaker to trip. I have called multiple times to speak with someone to update me on the status of claims dept over the past week. I live in Texas where we have had triple digit temps. Everytime I call I am told it will take 24 hours for the claims folks to pull my claim from the queue. On Thursday after requesting to speak to a Manager, I finally was directed to a Ron S who wrote me an email stating he would personally pull claim from the queue and have someone call or email me at and of business day with an approval. Sadly nothing happened. Even from the Manager. I send an email to this Manager, over the weekend. Today Monday, I have yet to hear back from him I call claims and again only to be told my claim was denied due to a diagnosis from the technician, stating it was electrical. When I told her that the was not the case that the technician was not meaning it was an electrical issue she cited a section of the contract and told she personally had this issue. She would be willing to give me a 650 dollar courtesy approval due to my "VIP status." I would have to have it replaced and then submit for reimbursement. When I asked if she was a certified technician capable of making this decision based on her professional experience and knowledge she reluctantly said she was not. I then asked for the technician to get on the call and explain his findings to the individual who is going to make the decision about coverage without knowledge of the problem. I again was told they will call. I Individually reached out to the technician who also states he is waiting on a call from the dept to clarify his diagnosis. The end result another hot, miserable day with an AC less home. Customer service reps are kind everytime however, they are able to actually implement a plan to resolve my issue. If this is what platinum level holders are treated, what do the rest of the customers experience?
I love it.,great customer service and so politely
Arun K. Chattopadhyay
Best part is the honest offering for the best deal that benefits the client without going through any lengthy boring bargaining. Short and sweet.
Sean was Awesome! He shared your information with instead of trying to sell me. Great experience!
Isaac M was helpful and informative. He provided me with more information than I had imagined.
Peter was very helpful and courteous answering all of my questions and did not make me feel pressured
Customer Service was great, explained clearly how the plan works and available promotions, etc.
I use to be a customer in 2014. But left for a savings. Well found out that your company cost less for a year. Thanks for being out there to help when things mess up. Elizabeth King
I just signed up with the company so I have not utilized its services yet. However, I do want to mention the Rep who signed me up, Moe H, very well mannered, helpful and professional. He was able to give me several discounts, even more than advertised so I appreciate his help very much.
David W did a great job communicating the service plans offered was very nice ! Thank you Steve Stufflebean
Tom B was an exceptional representative handling my purchase. He was thorough and professional and very helpful in finding additional discounts I did not know I was aware of. I have used other Home Warranty companies in the past and consider the reviews for Select to be compelling and look forward to using their service if I ever have a need. Ask about the extension contracts for deeper discounts and if you are a Vet, Senior and new home buyer, they have excellent discounts for you !!
Daniel was very professional and easily explained how the policy works.
I called about my microwave oven. It wasn't working right. They checked the year of the serial and model number and told me I could get a reimbursement check and replace it for a total of $95.00. Not too sure where I can find one for that amount to match what I had. I guess that was better than nothing.
Abraham did a great job presenting the products and options available! Just had him contact my mother-in-law and she purchased. Sorry for the late review.
YOUR SALES PEOPLE BEING ON THE BALL WITH THEIR MORE THAN PROMPT RESPONSE, BEST OFFERINGS & KNOWLEDGE
Bruce A worked with me to be sure I had all the information to make an informed decision about what warranty coverage I needed and the options for pricing that would give best value. I look forward to seeing if their service people afford the same quality of care.
Ben T was my sales rep and he was very professional and helpful. He helped me to get a great deal on my home warranty plan.
My claim went into their system on Monday, June 29, 2020. This is Friday, July 3, 2020 and my kitchen sink still leaks.
Mark was really helpful and he convinced me to leave my old warranty company.. I was able to get full covereage with an extra two moths for free! I am also paying a cheaper trade call fee that I was paying with my other company.. Thanks Mark!
William P was very helpful with great customer service. Answered all my questions and was able to provide me with a great coverage for my home.
Bruce A was very professional and helpful in discussing the Select Home Warranty Platinum Care Plan, and responding to my questions.
Sales and value for the cost seem to be about the best on the market. I have had no service claims during my first year, but you never know what's coming.
Our sales rep was friendly, courteous, and very knowledgeable. He walked us through the process until we fully understood the warranty.
Maddy L was awesome and was very helpful. I took advantage of the Visa discount because of Maddy
Vickie F Kennedy
Jake was prompt and explained the ways to save on warranty.
Donald Richardson Jr.
Very easy to work with, was able to answer all questions.
Prompt service so far to get me signed up with what I need
We chose to work with Select Home Warranty based on their positive reviews we read. We purchased a full home warranty plan one year ago to cover our entire home. A few months after purchasing the plan our heater broke so we contacted SHW for coverage. They sent a mechanic to look at the unit who had no understanding of the issue. We decided to call another professional heating service provider who fixed the issue quickly and charged less than SHW. We tried to get a reimbursement from SHW which took two months of back and forth and only happened when I threatened to cancel my service with them. After 3 months, we had another issue, this time with the A/C. We called our technician again who came to fix the issue. We sent the statement to SHW for reimbursement only to be told that this wasn't covered under the warranty, despite it clearly being covered. Then, last week we had another issue with a leak in our water heater. Again, we called a professional plumber who came to fix it the same day. When we sent the bill back to SHW for reimbursement, they again told us this wasn't covered because leaks with water heaters didn't qualify. After three consecutive cases, it's clear that SHW is running a scam and not reimbursing for services that are clearly covered under their policy. The representative will speak very nicely with you but make sure there are no results at the end. Stay away from this company if you want quality home warranty coverage
Matt was great help, kind and courteous.
I did not have all the money up front but I was told it can be splint in to 3 payments and I can still save 100 bucks and get 2 free months and free roof added on! Thank you so much for working with my financial needs!
They cover almost everything that can and will eventually breakdown in my home.
Paul W Miller
quick follow up by my agent Fred, courteous and reliable service
Our sales rep, Jonathan, did a great job of explaining the different plans and options available.
Michele S was a absolute pleasure to work with. She actually made me feel at ease about purchasing this policy! Very genuine! very kind! Five Star at this point!
Maddy was spot on with answers. Switched from choice to here today
Able to use my local contractor if SHW could not find any technician to work with.
I honestly don't have any more time to give to this company, so I will keep it short here and move on. DO NOT PROTECT YOUR HOME WITH SELECT HOME WARRANTY!!! I had two homes with them protected for 3 years and had to cancel both after a year when I realized nothing is going to change with them. They will give you more headaches than peace of mind when it's time to filing a claim or reimbursement. Worst off, it that when I called to cancel, they kept hanging up the call on me, I had to call multiple times, they refused to disclose my refund balance and said a billing agent will follow up with me later. Long story short, they tried to steal my balance to force me not to cancel, but it was not worth it anymore so I still canceled.
I spoke with Mark J regarding obtaining a home warranty for the buyer of our home. He provided us with exactly the kind of coverage we needed and honored a promotional price. He was quick and thorough in his work.
So far so good. Haven't had a claim yet but very courteous and professional
The introduction to coverage and reliability and of company with assistance of Jeff toward meeting our protection needs at this time was appreciated!
Jason T unstood the coverage that i was looking for gave me a good price,and was very professional
I was reviewing different companies to check prices and customer service. I received a call immediately from Abraham D. He went over what was covered by the policy and the best option for me. If the service I get from the technicians (if I ever need them) are as good, I will be well pleased.
Jonathan S showed excellent customer service. Very informative and answered all my questions with great detail
Answered all questions and gave me the best price possible.
It was smooth and easy!! Not time consuming and straight to the point!!
Jonathan S is very courteous and was able to help us with our insurance needs . He is very pleasant and helpful on the phone , very good customer service . Thank you for your help, you are awesome !!!!
I had a Select Home Warranty policy for around 2 years. I got it specifically for piece of mind if my AC unit needed repair or replacement. 6 days ago my unit stopped working. I called and could barely understand the rep. on the phone. I ended up waiting 2 days before an AC guy came out. He then charged me $60 and told me that the repairs (electrical issue with the compressor ) would have to be approved. I waited another 2 days before I received an email informing me that they did not cover electrical issues. If you don't cover electrical and don't cover Freon then you don't cover AC units. . Now I have to pay another company to come out and they are saying my AC needs replacing. I feel like this company just collects fees and has no intention on ever covering anything that you need a home warranty to cover. Dont waste your money. Wish I could given then negative stars.
Zachary was awesome. He answered all my questions that I had and helped me to get the best deal in my area!
Ben T was a very cordial and efficient representative. I anticipate enjoying my membership as much as I did in our closing of the deal.