Name: Select Home Warranty
Rating: 3.6

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Mark Commerford Tucson, AZ

I am a retiree living on a fixed income so I wanted to get good coverage but at an affordable rate. The customer service rep I spoke with, Sam M, explained how I could get a reduced yearly rate if I signed up for multiple years. I did this and now have a very reasonable yearly rate which will not increase in future years, even though I anticipate having more service calls as the years go by.

3 years ago

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Latonya Sterling Chesapeake, VA

This review is solely based upon my initial signup. Sol was extremely friendly and helpful in getting me a great rate! He said that I could review it for 30 days and get a full refund if I am not satisfied. If I stay with Select Home I will be able to write another review based off of service. If I choose not to stay, my next review will be based upon how soon they issue my full refund.

3 years ago

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Thomas Trimble Hampstead, NC

Jake H was able to walk me through the policy and get me the max coverage and discounts available in order to satisfy my requirements. He was kind, professional, and made me an offer that other home warranty companies could not. I was also able to lock in a rate because I had a newer home. Great experience buying a home warranty! thanks for making my decision easy Jake!

3 years ago

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Uday Walia Danville, CA

We were at the stage to renew our old policy with another vendor. We called a few of the other top 10 companies to get quotes. We found SELECT site was simple and clear. When we called, Richard Z picked up the phone immediately and walked us through the three plans. He shared information about additional discounts for seniors and multiyear contracts. We believe SELECT offers the best value for money and have signed up multiple properties for multiple years.

3 years ago

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Mike Taylor Forney, TX

I just signed up with Select Home Warranty so I've only given a 4 star rating at this time. A better review would be after having service for a year. However, the experience I had with their representative, Sol, was outstanding. He searched and went above and beyond to get me the lowest rate for the highest coverage he could find. I'm formerly a customer of Home Warranty of America and the initial contact with Select Home Warrant far supersedes that of HWA. Hopefully after a year of service with SHW I will be able to provide the same or higher rating than I can at day 1. All ratings below are based on the fact that this is day 1 and I don't really have adequate information or experience to provide any higher on the other rating scales that follow this.

3 years ago

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Karica Truebenbach Portsmouth, VA

Abraham called me after I contacted Select online and told me about the excellent level of service Select offers. He also told me of their pricing and the specials they have going on, which ultimately convinced me to purchase a home warranty plan. He was able to work with me as far as payment, which really spoke to me as far as the quality of customer service.

3 years ago

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Elvis Soler Tampa, FL

I have tried other companies over the years and have never enjoyed the service, commitment and professionalism given me by Select Home Warranty from the other companies. They ARE the BEST and I highly recommend them as the top rated home warranty company anywhere! My salesman, Abraham D supplies me with the best deals in comparison to any other company and provides excellent service! Thank you Select Home Warranty for being the great company that you are!

3 years ago

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Bill Webster Payson, AZ

I called in a claim on 12/04/2019 and spoke with Grace and she was very helpful, kind and patient. I should have had the make, model and serial ready for her because she had to wait until I went and got the info for her. She got the claim filed and advised me I would receive confirmation and a contractor contact. I received the confirmation almost immediately and advised I would get contractor reference within 24 to 48 hours. Job well done.

4 years ago

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Lisa brown Long Branch, NJ

I called Select Home Warrenty when my property manager told me to take care of my water tank before I had a flood. After the technician came and inspected it he said it wasn’t broken and they would not do any repair. After I called Select Home Warrenty and explained it to them they gave me a $500 credit towards a new water heater or to repair it.

4 years ago

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neil kappel Louisville, KY

my only experience so far is with my sales person jeff s, i was just looking around on different sites and at that time pretty much had my mine made up to go with choice home warranty, but after talking to jeff he made me a believer that choice was the wrong choice! He explained everything in detail to me so it was a easy to make my mind up.He was very friendly and knowledgeable about the repairs.

4 years ago

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DK Anaheim, CA

Michelle and Andrew were amazing! They explained everything completely, answered my questions and put all the details of our agreement for future services in writing. Top customer service marks to them! The company had a 2nd place rating on my google search, but I think they should be 1st! The cost is less and the service is more than other company - who would choose any other company?!?

4 years ago

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Richard M Dale Columbus, OH

It was a very informative, answered all the questions experience. We were asked if we were retired or in the military which turned out to be very helpful. It was presented without a lot of extreme pressure which we appreciated. All in all it was a good experience and something we have decided is proactive at this point in our lives. The price is very good for the product provided.

4 years ago

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Tom and Michelle Armenta Mesa, AZ

Sept,2019 - Decided to shop around for new H.warranty company. Select Home was one of the that I contacted. I talked to a , Sam M and we compared policy's . My current and Select Home W. ,to my surprise there was a considerable difference in savings. Mr. M helped me go over all that my wife and I were looking for. I thanked him for his patience in answering all of our questions and concern's. We did sign up , thanks again , Sam. :)

4 years ago

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Jaime Derby, KS

I purchased my house 3 months ago and our garbage disposal went out a few days ago. I called Select Home Warrant regarding it. I never was placed on hold and the phone call was around 5 minutes. (Huge plus!) I was told that my claim would be sent to the claims department and if approved I will get an email regarding the step to proceed. I checked my email less than an hour later and I received one. Fast service is a huge thing!

4 years ago

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Cynthia and Warren L. Stovell

Highly-reputable company by far. Select Home Warranty offers outstanding rates that do not compare with other home warranty companies in today's marketplace. Customer service agent, Kevin S, addressed all of my questions and comments and was extremely professional and efficient in every way possible. Looking forward to a long and rewarding association with Select Home Warranty. Thank you for providing great overall service!

4 years ago

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Luis Gonzales Edinburg, TX

I was very impressed with your quick response concerning my AC. I was treated in a very professional manner and appreciate the explanation of my policy which I understand now. The AC repairman was very punctual and courteous. He explained how I may need a new unit in the future, however, at the current time some extra Freon should do the job since the unit is still cooling to some degree. I will continue to recommend Select Home Warranty to all my family and friends. Once again, thank you. Until next time.

4 years ago

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Jim Mason Chattanooga, TN

I added two properties for the first time a month ago. I am so pleased with the coverage, service, and cost that today I just added three more properties! The cost went down even more on the premium and service call fee and of course get an extra month free of charge. When my 6th and 7th property warranties expire later this year that will make all 7 of my properties serviced by Select! I highly recommend Select to all property owners. They are an advantage over competition in every aspect.

4 years ago

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Mona Fort Lauderdale, FL

I was very happy that Richard was my salesman. He was friendly, patient and knowledgeable. He presented an excellent plan which will allow us to save money annually and extend the length of the plan. I had a question after I purchased the contract and I called Richard back. He called me back promptly and fully answered my questions. I expect to do further business with Richard in the near future.

4 years ago

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Xiaofeng Li Lutz, FL

I had home warranty policy with someone else for a few years. I was not quite happy with it. I started shopping around. I am so surprised that I got a phone call from a rep. as soon as I filled form online. Adam (salesperson) was very friendly over the phone. He didn't push but persuade me to buy the policy. He is smart. I never buy anything if I feel pressure. Whole process of purchasing a home warranty went smooth and quick. I hope the claim service if I need in the future will be as pleasant as buying the policy.

5 years ago

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Alexandra Acosta North Brunswick, NJ

I was completing a quote online and had Brad contact me a few minutes after to see if I had any questions on the pricing that was provided. He explained to me all three packages and I ended up with the platinum coverage which made most sense to get because it covered the most out of the other two. Brad made sure I got the best deal and promotion and was able to get my first 14 months at a lower price then advertised. I’m satisfied with my transaction.

5 years ago

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Joey Durham Sumter, SC

I just cancelled a warranty with CHOICE Home warranty and wanted information about some other warranty companies. I researched Select Home warranty and asked the questions concerning the systems I needed covered and Select had better coverage at a better price than CHOICE did. The process to get set up went great and the sales associate was extremely kind, knowledgeable and professional. Great experience.

5 years ago

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Marie Bates Southaven, MS

I would like to give a five star well deserved review Mr. Richard Z. My customer service experience was friendly, professional and extremely accommodating!!! He was very detailed when he explained the multi-year promotions that were being offered. I was so very grateful to be the recipient of such awesome customer service!!! I will spread the good word to friends and neighbors!!!

5 years ago

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Tom Queen Creek, AZ

My claim was handle in the most professional way as possible. A confirmation was emailed to me with company and contact info of the company scheduled to do repair. Also was informed to contact them (SHW) if we didn't hear from them within 24 hours. This wasn't the 1st time that we needed a repair and was always treated the same way. We've been a customer for the past 6 years.

5 years ago

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Carrie Pardue Bucyrus, KS

I’ve bought Select Home Platinum Care Plan in October of 2015 and 6 months later we had a leak in the master bathroom. The process of filing a claim is super easy and hassle free. I got to talk to a friendly lady (Dawn) who was welcoming and accommodating throughout the call. She got every detail to make sure that someone will come out as soon as possible. I will recommend this to all home owners.

5 years ago

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Mark Oconnor Mesa, AZ

Home is where the heart is, and there is no greater pleasure after work than going home to a very comfortable home. But a roof leak, a broken toilet or even a fridge that is not working could ruin it all. So I protected my home by purchasing a home warranty from Select Home Warranty. I have everything covered in my home and never had I had any hassle in making them come out to fix any of my issue.

5 years ago

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Jessica Gomez McKinney, TX

I normally would do the laundry every Saturday morning. Last week, the dryer isn’t drying at all. I called for service repair. When the tech inspected my dyer and there was a broken part. He ordered it right away and the insurance covered it too. Very professional. I’m happy to be dealing with Select Home Warranty. They seem to work together to provide extraordinary services. I believe that every homeowner deserves the best company. I would recommend them to anyone.

5 years ago

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Rodrigo Philipps Sioux Falls, SD

Unfortunately, my dad noticed that the light is flickering in the kitchen and 2 hours later we had no electricity. He called Select Home and they immediately dispatched an electrician who happened to be nearby. He did his diagnosis and worked efficiently. I think he has a good sense of humor too as I hear dad laughing at the top of his lungs. This is more than customer service. I am impressed. Thank you Select.

5 years ago

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Jonathan Cooper

Nothing is worse coming from work with a broken HVAC system during Winter. Then it get worse, you cannot find someone to fix the system. This happened to me with my old home warranty. It was so frustrating. So I had to change and purchased a plan with Select Home Warranty. No matter what time and day of the year, this company has not failed me once. They know how to take care of their customers and will do extra mile just to make you comfortable. Thank you SHW.

5 years ago

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Jessica Puckett Bluffton, SC

I am a multiple home owner of properties and I always recommend Select Home warranty above all other companies. I’ve been dealing with Select Home for the past 15 years and even counting. They offer the best deals and discounted policies. They are fast, reliable and quality is on top of their priority. You don’t have to worry when you are with the right company. You can never go wrong with Select Home Warranty. Great experience.

5 years ago

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Gia Minter Cleveland, OH

I had issues with my plumbing stoppage and called Select Home Warranty. My problem was resolved in just one call and the job was done in a timely manner. I had proven that Select Home Warranty only deals with certified professional contractors. Every time I call for help they always make sure to send out knowledgeable a contractor who knows what they are doing. I’m happy with the level of competence of this people. Satisfied customer so far.

5 years ago

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Dan Capener Dallas, TX

I have a pool light which needs to be replaced. Thus far Select Home Warranty is saying it is not covered and referencing section 9.1.2 which references exclusions but the reference to a light is in conjunction with a home appliance not a pool. I would like this component replaced. Terrible response so far.

3 months ago

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Sam St Louis, MO

Select Home Warranty is a scam and they need to be shut down. They are in the business of taking your money and then denying all claims you submit - the epitome of predatory and crony capitalism. They have outsourced their call center whose primary goal is to deny your claim and block any satisfactory resolution. The representatives have no real decision making power and they will never escalate your claim to a manager or supervisor to review when asked. They only repeat their scripted talking points so they may as well be replaced with a chatbot or AI, which would be just as effective. They will never honor their policy nor approve your claim. When I asked about canceling the plan, they said that I would actually owe them $250 at the prorated rate even though I had another year of coverage left! Avoid at all costs!

5 months ago

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Kim Hollenback Scottsdale, AZ

This company constantly finds a reason not to cover an item. When calling to inquire about a denial, asking for a supervisor, you are told a supervisor will call back but they never do! I recently had a covered plumbing issue, filed a claim and they dispatched a technician. The technician walked in, asked for the $60 service fee and THEN went to LOOK at the issue. He didn't do anything but take a picture and left, saying he'd contact the home warranty company. I then get an email from Select Home Warranty saying my claim was denied as slab leaks aren't covered. This WAS NOT a slab leak! It was a waste water line leak, which IS covered. I had another plumber come for a second opinion and they agreed with me, it WASN'T a slab leak. I called Select Home Warranty.

6 months ago

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S Culver Waldorf, MD

Select Home Warranty's customer service is insulting to anyone that expects to get what they pay for. If your claim is anywhere near a substantial amount, you will get a complete and total run-around. My claim was place on April 30 and I did not receive any review until I had repeatedly call every day. Finally 16 days later, they denied my claim. The claim was for an air condditioning unit in FLORIDA where it was 90 degrees inside the home. I was forced to rent portable AC for my tenants; I incurred tremendous electric bills; and I was lied to repeatedly by employees who may as well have been robots. I would never do business with this disreputable firm. If your claim is of any significance, you will get no satisfaction. If I could give them NO stars, I would.

6 months ago

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Garrett Peterson Fair Oaks, CA

This company is awful. I've had their policy for over a year now and each claim I run into problems. First a representative told me something would be covered then after I paid the deductible the technician said it is not covered. Even after explaining that they're online rep told me it was covered, they would not waver. Currently I am trying to get a reimbursement form for a garbage disposal that I had to replace. I thought that they would replace it and install the new one. No. They tell me to buy it and install it myself or have somebody do it and they will reimburse up to $75. Well I've asked for the reimbursement form six different times four different representatives and sending it to two different emails. They will not send the form and they keep telling me that they've sent it. This is going on for months now for $75 reimbursement. I would definitely not choose this company.

6 months ago

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Kerri Kirkland San Diego, CA

I would leave ZERO if I could. Did all my research (except for looking on here) bad on me! and ended up going with Select Home Warranty as others have mentioned they pressure you into buying multiple years so you get a bigger discount. I ended up purchasing 3 years at 1655.93 for the 3 years. If I was smart I would have ran from this company. Anyway here we go! I bought a house in 2020 got a home warranty with the house and then when it expired decided to get another one because I like to play it safe than sorry. Fast forward to 2022 my dishwasher which was brand new with the house breaks and of course the manufacture warranty expired at one year. I call to place a claim with Select Home Warranty a guy comes out a week later to try to fix the dishwasher and then Select Home Warranty says it's too expensive to fix ($400) they will give me $100 to replace it. UMMM hello where can I find a dishwasher for $100?????????? So I argue with them, they say ok we will have GE come out, GE comes out and the part if on back order, fast forward it's been 2 months dishwasher not fixed I call to cancel and Select offers me a check for 300 total towards a new dishwasher I say ok (not smart) go and buy a new dishwasher. Now it's May 2023 and my ice maker on my fridge isn't work I call to place a claim and guess what... my ice maker isn't covered... my fridge it but my ice maker is NOT which is IN THE FRIDGE MIND YOU! I call to cancel again they are pro-rating me rate ok that is fair then charging me a $75 cancel fee ok still fair WAIT FOR IT and charging me the $327 they already gave me so basically I paid for a year of service paid a $75 service fee and also they are taking back the money they gave me which I PAID FOR THE WARRANTY FOR A YEAR. FREAKING COMPLETE BS RUN RUN RUN. COMPLETE SCAM.

6 months ago

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S East Northport, NY

Select Warranty is a complete scam. They advertise, market, and sell to you the false idea that if anything goes wrong in your home they will reimburse you for the full cost of the issue or damage. This is so far from the truth. My hot water heater stopped working in the middle of winter. First of all, it took them over 2 weeks to "resolve" the claim (they advertise 48 hours to resolve claims), and their version of resolving the claim was to offer me $300 on a $5,000 repair. Have you ever lived through a cold winter without hot water for 2 weeks? When I complained and threatened to cancel, they offered me $400. When I threatened again, they offered me $500. This company is a scam. STAY FAR AWAY! Their claims and customer call centers are based entirely in India and their agents read from a script repeatedly and try to prevent you from cancelling the policy. It is impossible to speak with someone in the US. If you insist on cancelling, they pass you on from one person to the next eventually claiming you have to speak to a supervisor. That person is never available and has to call you back "later". STAY FAR AWAY! In the end, I cancelled my policy and did not get a full refund. I cannot say this enough... STAY FAR AWAY! You have been warned.

8 months ago

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Verified Customer

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Beverly Hopkins Charlotte, NC

Select Home Warranty and there associates are responsive and took great care to ensure that my furnace problem was resolved in a very timely manner!

2 years ago

Reply from Select Home Warranty

Thank you for your feedback !

Jan. 18th, 2021

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Verified Customer

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Donna Burns Albuquerque, NM

Select home warranty kept texting me about the progress of finding someone in this difficult time very excellent care I thank you so much everyone

3 years ago

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Verified Customer

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Elaine Key

The pool company they assigned has taken too long to diagnose and repair. Then they are making me pay up front and get reimbursement. Uptown pool says select has not been paying them so I have to pay the them and get reimbursement from select. This totally unacceptable. I will be looking for a different warranty company. Select also is only paying $400 of the the $473.88 it cost to get it repaired. So that means I am out the forty-five co pay and an additional $73.88 plus I have to wait to get the $400 from select.

3 years ago

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Verified Customer

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Robert Ianarelli

My air conditioner didn't cool. The service man said there was a leak in the coil and it had to be replaced. Select said they wouldn't pay because they don't cover freon leaks even though they cover air conditioning systems. Some weeks ago I had a problem with the ice maker in my refrigerator. Again they said they cover refrigerators but not the ice maker. They seem to cover everything except what actually breaks.

3 years ago

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Verified Customer

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Stephanie

They harass you when it's time for renewal and they don't keep notes in your file. When you call about something you already talked to them about they have no idea about previous conversations."

3 years ago

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Verified Customer

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A. Harold

I've only had to use the service once for my dryer. Contact and response were great. Service by the technician was awesome.

3 years ago

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Verified Customer

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Johnny Q. Brown

I really haven't had to use them yet. They were very polite in the conversations I had with their customer service concerning the coverage I was looking for.

3 years ago

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Verified Customer

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Donna Kirkes Wichita, KS

Have never received any proof of membership or service information don't get any reply when I try to contact for a service contract. I haven't used service much yet but do expect service contract like other companies provide."

3 years ago

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Verified Customer

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Jameson berry Logan, UT

They've been fair prompt and friendly. The only thing I would say bad about them is they try to repair stuff that is just going to keep braking every month.

3 years ago

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Verified Customer

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Beth Vernon Lexington, NC

So far I've had 2 claims neither of which have I been sent any reimbursement. I've received the offers of what would be paid and since these were highly in adequate for the amount of money I paid out of pocket for just one of the claims. Service response for emergencies was terrible. I plan on submitting a letter of complaint as well as posting on all my social media and I will also pass on to several realtors I know as well as family members. I will also post on yelp as well.

3 years ago

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Verified Customer

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Teresa Husbands

Very deceptive. Talks about covering all systems in the home. Neglects to mention that systems covered wil. Be pro tated for reimbursement will be based on age of said system

3 years ago

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Verified Customer

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Derek Medeiros

best home warranty company I have used. The quality for the price is unmatched. There is no doubt I will renew when the time comes.

3 years ago

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Verified Customer

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Sandy Cruces

Because I called about my hot water heater starting to go bad, they told me to call a plumber...when I felt that they should have paid for the hot water heater. Then I could have someone hook it up for me. And I still have a bad hot water heater.

3 years ago