Select Home Warranty

We are currently trying to file a claim regarding plumbing that backed up into our home. We have 2 kids under 2 and I am 3 weeks postpartum. We haven't had water for almost a week and sewage backed up into our home. We can't do anything until the warranty company gets back to us. It took 3 days for the technician to come out and they told us it will take another 2 to (possibly) get approval for the technicians to fix the issue. A plumbing emergency that obviously isn't quite important enough for the warranty company. What a waste of time, money and energy. We also previously filed one claim in the summer, which they denied us, claiming the technician they sent out said there was mold on the HVAC unit. The independent contractor we had come out after we were denied said that there was no mold on the system. We ended up having to pay for it all ourselves.

They took care of my claim but there were huddles that had to be crossed where they catch payments to vendor for other service claims in our metropolitan area before he would come to our home."

This is my first home warranty policy and I had a horrible experience with Select Home Warranty and I will never choose this company again. CLAIMS TEAM: I had an issue with my kitchen faucet during mid of Dec 2019 and called up the claims team to file a new claim. I have not been assigned any technician for the first two weeks. Everyday when I call them to follow-up on my claim they keep saying it will take another 24-48 hrs to get the technician assigned. Later they assigned me a contractor company in the first week of Jan 2020 and When I called the contractor company to schedule an appointment I have been told by the contractor company that they no longer work with Select home warranty. I called the Select Home warranty again and told that the contractor assigned is no longer work with select home. Then they said they will assign a new contractor in next 24-48 hrs. After one more week of frequent calls with select home I got a new contractor company assigned to me last week and when I called them to schedule an appointment they said that they no longer work with Select home (it seems to be same company they previous assigned me but this one has a different name). As it's already a month so I took the option of choosing my own contractor and the approval process took another one week to get it approved. It's totally been 40 days to fix my faucet issue through home warranty that too with my own contractor. SALES TEAM: My realtor worked with this company to set-up my policy initially during Oct 2019 so I was not aware of the add-ons chosen. Recently I had an issue with Kitchen Faucet issue in my home and I have to contact the Select Home warranty to assign a technician that time they told me that my policy don\'t have Plumbing fixtures add-on so I have to purchase that for additional $65. Later the sales person convinced me to get an additional 2 years coverage and plumbing fixtures added to my policy($770 + $65). After that callWhen I went back to my initial policy confirmation document I noticed the plumbing fixtures was already there in my coverage. When I called them to request for my $65 refund they were arguing with me that I don\'t have that coverage initially and not ready to listen to what I saw in my policy confirmation document. I have to call them everyday in a week asking for the refund which was really frustrating and I stopped calling after a week and finally I figured out it could be a typo error in the policy document in which they mentioned ""Plumbing Fixtures"" instead of ""Roof Leakage"" (which is a free of charge) in my initial policy confirmation document. Later I found Roof Leakage was also not there in my policy coverage. when I called to enquire about that I was requested to purchase some additional policy offers instead of resolving my problem. I got the roof leakage added in my coverage finally after talking to 3-4 people with Select home warranty in the same week. The bottom line is : Why the Claims team is not responsible for assigning a proper technician and why they are not even aware of a contracting company they stopped working with them (twice). Also I am wondering how easily the sales team is sending an incorrect policy information to the customer and they are selling more stuffs to you when you call them to resolve your existing problem. This is my first ever internet review you should realize how much frustrated I am to come and log my first review.

For what we pay yearly for the service it seems that we gotta pay more for charges you don't cover.. You pay for very little while I got stuck playing way more so in a way I don't think this service is worth having.. Could be better in many ways.. Not sure if I'll be renewing again next time''''im pretty disappointed..

I had a bad experience where the 1st vendor didn't notify they couldn't do the job and next vendor didn't have any availability that was timely. I had to self fix and paid more than reimbursement

They are the worst company & I hope no one ever signs up with them again. I called them for my washer & they would only 'reimburse' me $150 of buying a new one. Then I call them for my air conditioner; they covered the leak but wouldn't cover putting freon back into the unit. That's most ridiculous thing I've ever heard. How is an air conditioner supposed to cool without freon?? So I paid $125 deductible but then had to pay $220 for the freon. They were out $15 after I've been paying them $49/month for over a year. Then 2 weeks later when they had to come back out for the A/C I was assured that it was covered under the same deductible. But then they said I had to pay that because the technician found another part that needed replaced. It's their technician & how am I supposed to make sure he checks everything the first time?!?! These people are crooks!! I have cancelled my policy & hope everyone else does as well.

1. Nonsense of urgency. If a problem occurs on a weekend, no one is contacted until the work week. 2. Disagree with how they decide what to cover. Had a water heater fail and was told the water tank wasn't a part and therefore not covered. They did 'graciously' offer $300 towards it.

Very quick to respond to problem and have a service person come out and submit their report and then turnaround time to repair the problem was done very quickly

It is very good, but it seems like it takes forever to get a answer on something, then a contractor to come out and look at the problem.2 out of claims we put in it took a matter of almost a month to have it taken care of!

The communication is spotty at best when speaking with the representative to get service contractors out to the job. There is also a problem with the completion of the job in the system. The turn around for authorization is hit and miss and the communication between the call center and the techs is elementary at best on the side of the call center.

I've had 2 claims. One was fairly simple and was dealt with well. The other, however, has been a nightmare. I negotiated a 15 day waiting period for claims and coverage at the time of purchase with the sales rep (Ray). I have been out of heat for over a month now with children during winter in northern Illinois. It was determined by an HVAC specialist recommended through the warranty that a furnace induction motor needs replacing but the warranty will not cover it. Meanwhile, my family is stuck in a cold house unable to fix the furnace. VERY disappointed.

When our dryer broke down they were good about fixing it. However, when we had problems with our air conditioning system it was a different story altogether. They want proof of maintenance records they say on All items of your home other wise according to their contract you are given $150.00 towards repair. This is not what we were told before entering into contract with them. They were Very quick and Very persistent that we pay for a full year to get 1 month free. They never even sent the contract which they claimed they did and said it was my fault for not requesting it which we did numerous times. They are Very deceitful and after spending 1 year with them I would not reccomend them if they were the only home Warranty on the planet. They claim if I send them our home inspection the will keep the case open. No way. That was not said at the beginning. The only thing they kept telling us that if Anything breaks down, large or small we pay the $60.00 service fee and they repair or replace for no extra cost. It's a lie !!!

I made a claim on both my washer and dryer within the first three months of my warranty. I was charged a service charge for both appliances. One appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedzOne appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedIn the second request? This is a bogus organization.

Service call exceeded my expectations. This is based on my experiences with other companies. Based on my own & many of my clients as a real estate broker.

Never had a problem. They fixed any problems I have had along with my lights and my garage. They also fixed my refrigerator and had to wait on the part but they came out the next day

Great customer service and quick answer, vendors providing the services sometimes don't answer the calls or sometimes it takes a week or two to schedule an appointment

Every claim I've had, I've had to follow up on who the contractor is going to be, what the status is of my reimbursement, etc. i just don't feel like any of my claims have gone smoothly and unsure of the competence of the contractors provided; I am grateful for the items that were covered, but the cleaning process has been such a headache and almost feel like it would be easier to get my own contractor for every claim.

They didn't cover labor for the stove, only parts. They started our coverage too early and wouldn't change the start (we still had time left on another warranty). When dealing with the oven we were told multiple things, phone calls repeatedly weren't returned though promised. We ended up cancelling with them and weren't fully reimbursed because of the wrong start date. date

They are fast, very helpful, knowledgeable, and upbeat! Service technicians have always been knowledgeable, have the equipment and parts on hand and clean!

I have found them to be a fraud. I had an appliance stove top, I called them, they sent out there repairman, paid him the required fee he diagnoesd the problem to be with the power coming into house as bad, called Entergy electric supply, they were responsive within 30 minutes they had there representative to my home, he was extremely knowledgeable and through he walked me through the power supply and showed me the amp readings from the primary to my panel and what I was getting from the panel to my home. I then called SHW I then called SHW electrician for 2 days ,I then called SHW and ask them to try and reach their electrician and after several attemps to reach him they then called me back and informed me that they could not reach their electrician and if I knew a electrician they were giving me the authorization to work with my electrician. I called my electrician and he quickly found that the cook top control panels were bad and told me where to go to get the parts. I then ordered the parts and once they were in my hands to call him back and he would install them. He also told me that I would save money by ordering and picking up the parts he would only charge for one service call, They sent the wrong part and I had to have the part reordered and they got the right part on the second try. Even with the mix up my electrician only charged me for one service call when he reall was at my house 3 times to complete the repair. Now I turned in all the receipts with the labor bill from my electrician the total came to $465+ and after many go arounds with SHW they sent me a check for $186+ for the second time and I still have not returned it I am waiting for my attorney to tell me how we will proceed. These people pay some entry level person to relay messages but I am so disappointed and frustrated but I will continue to pursue though it is costing me more than $400 but I will make them keep there word. This is a HORRIBLE company. They are a bunch of order takers but crappy service. The electrician they sent was shabbily dressed and uninformed.0

I think the people at the company are friendly, but my microwave went out and they didn't want to fix it. They said it was too old to fix and it costs couple hundred dollars for the new one and a hundred to something to put a new one and so it was ended up being like 344 dollars and they paid me 95.I'm not happy with the service period. I used to have American Home Shield there was never a problem they immediately came they fixed it and they were done or they replaced it.

A man came out and did the job correctly but did not put everything back that he was supposed to so I had to finish the job myself but everything was taken care of and I was happy and it was a good experience.

It's a more reasonable price than other companies and I get an answer in a reasonable amount of time and I get the type of repairs done that I need at my house.

I wanted to try something different because I was dissatisfied with my previous company. So far I am satisfied with Select. I had a couple issues and they were timely in calling me back.

Very helpful and pretty speedy. There was a miscommunication on the first part of our home warranty, but it's all be taken care of now and everything's been fixed.

It appeared to be a lower rate and that they would cover a lot but there are a lot of exclusions that end up costing a lot of money. It irritates me that they need the guy to get on the ground and figure out whether or not it is covered, that is something that should be covered before they are dispatched. I just want them to get their act together. I don't think they are adequately screening their contractors. They are also more or less not trying to cover things, you call and the person on the phone tries to make it seem like it is your fault or something you did. It is adversarial situation and they need to cut that out.

I used it on my dishwasher and my air conditioner. They do their job and they do it well. So far the contractors they sent out have done an excellent job.

They answered all the questions that I had about joining the program. I needed help with my dishwasher and they came out twice. They installed the new part and it's worse than before but I think they are going to help me out. The people that came out were very hard working.

they don't fully disclose what or what not is covered. Be careful and read carefully all the fine print if you don't you will find out alot is not covered. I had a water heater leaking at the bottom because of its age, they said not covered so what's the good of having a warranty product. They also don't cover a/c checkups, they say we will repair when broken. the point i make is find something small and replace a part that is soon to go out and then save a major repair. Also check your contract, they don,t cover freon that is needed in your unit. also read the fine print they anly pay 150 dollars the first year of the contract. BE CAREFUL and READ all the fine print before you sign it. I will never use this company!!

The company is full of liars, and will tell you whatever to get your money. I pay a year in advanced and have been lied to and screwed over not once but twice from this company. They screwed me over on my fridge for around $500 and I told them I would give them another chance. When my HVAC unit went out they then screwed me out of $1200 cause they would "Only" cover damage cost yet we had to put a new unit in "Cost me $5200" for a new unit. Ohhhh also they wouldn't replace my fridge because the person who suggested us to get a new fridge didn't write " needs a new fridge" on the paper YET I heard him state to them and the lady said she was typing it"Lied" that he felt the fridge should be replaced due to age. I would highly highly recommend using a different company!!! For they will lie right to your face 'Bunch of crooks" I am currently waiting for my year in advance subscription to be over so that I may find a better company that actually doesn't LIE to there customers!!! I honestly would have canceled already but they then take money from your account for early termination fees, I figured they have already been stealing from me no point and letting them steal more money.

We were expecting a check for our washer, and it took nearly 4 months to get our check when we were promised after 30 days. When our refrigerator had issues with lights, we were told that it was not covered! Are lights not an important component of the refrigerator? I would suggest more clarity at the time of issue of policy.

Terribly pushy and rude sales people that will hang up on you. Deceitful salesmen who tell you not to worry and that if you cancel you can get a prorated refund, but fail to mention penalties and "Adjustments." Even the not-as-rude ones don't listen, talk over you and focus only on your money versus actually helping. Mainly, waited over 2 days just to get a call from an AC repair guy while my dogs were dying of heat and ended up calling someone else and just eating the $6k. Never should have gotten this warranty. Total waste of time, money, planning and frustration. Ridiculous deductibles and never any real help. Worse than used car salesman and not worth it at all.

Not the company I thought they were. My garbage sink disposal was leaking and they won't send anyone out for that. They send they would just process a claim for a new one an send it to me to install. As if I a housewife is going to know how to install a garberator. So they processed the claim as a plumbing issue so I could get someone to come. Then someone finally came and they said it was the garbage disposal and was going to replace it but now waiting on an email approval which still hasn't come. Then I have water leaking put of the botton of my refrigerator so I asked for someone to come and they sent an email saying they won't send anyone cause its not a condensation or plumbing leak so they don't fix that. So I have to get my own technician to come and look at it. A joke especially when I'm paying them $400 a year. I wish I could cancel my warranty but they won't let me cause I'm locked in for a year.

They hide a lot of things that won't be covered under n fine print. We had our AC go out and because I didn't have it maintained on regular basis. They only covered a small portion. This isn't something they tell you when they sell their service.

I contacted SHW on 9/3/2019 in reference to my refrigerator - they outsourced me to R2B Appliances - I kept calling R2B - they never answered their phones - I left messages - they never returned my calls - I even sent emails - still to this day which is 9/11/2019 - R2B never responded. I was told by SHW that R2B would be out to my house on Sunday, September 8, 2019 (1st I was told between 12 noon and 2 pm) when I called SHW at 2:30 pm to check on the status of R2B coming - the time was then extended to 5:00 pm - at 5:15 pm I called SHW back to see where R2B Appliances where I was then told that the R2B is closed on Sunday's and they (SHW) don't know why we were told that the company would come out to do a service check on the day that they were closed. Mind you my husband spoke with Andre - however we wanted to speak with the supervisor - the supervisor refused to come to the phone - said that she was busy - we asked Andre to have the supervisor to call us back - as of today which is September 11, 2019 - the supervisor that worked on Sunday, September 8, 2019 still has not called us back. On yesterday I received two different emails (1) informing us that R2B definitely would no longer be the contractor (2) informing us that ChipSet 21 is now the new contractor - I called ChipSet 1 to set up a date and on yesterday, September 10, 2019 that company came out to do a diagnostic test (now this has been going on since 9/3/2019 so of course all of our food is spoiled) - ChipSet 21 told us that they would submit their report saying that the refrigerator is not working - so I guess we will just wait to see how long this pans out.

I am frustrated over getting resolution regarding a claim. I have asked for a supervisor to call and have heard nothing. The claim was for a garage door opener. I have paid $120 so far and it still does not work. The current many has offered me $125. That will not even buy a new opener let alone get it installed, and it is in effect only $5 as I have already spent the $120!

We are having troubles getting reimbursed when we had to pay the refrigerator man out of pocket. We don't have a computer so it is a challenge, they should change how they reimburse people to make it easier and more streamlined.

Home Select is difficult to deal with because they don't cover claims , there is some reason they come up with to not cover a claim. Billing disputes are handled by canceling a customers contract without letting them know and keeping part of refund check for hidden fees. I have a distrust and would never use this company because of their poor customer service.

The A/C repairman didn't communicate to me what he did about my A/C failure. He did communicate that I owed him $45! My regular A/C service said he didn't think the defective circuit board that was suspect was changed!! I thought it had been.

The customer service was good. They responded and I haven't had any issues. My bathroom had overflowed and they sent somebody out the next day. Everything was good.

When I call, they have an answer for me. They come out come up pretty quickly and then quick stuff done. I always recommend to the other family member

They failed to let me know that my contract was about to expire. They never left a message on my answering machine so I called about a situation and they said my contract had expired the day before I've been with them several years I was not a happy camper. They did give me some extra coverage to retain me as a customer.

They cover so many things that could break down in my home. That gives me peace of mind. I do think that they should send a written copy of the agreement in the mail.

When electricity went out in my house we had an electrician come out and he figured out the problem and it was fixed. One of the other things I needed, was considered cosmetic and they wouldn't pay for it.

They are very friendly and personable on the phone but they don't follow through. I've only used it one time for the garage door and they wanted me to pay the vendor and then they cut me a check, so it took several weeks to get my money. The next time I called, it wasn't covered.

I had plumbing problems and they covered it and they were really good about it. I appreciate that. They respond quickly. They have a lot of people here.

They've been prompt coming out to fix things that are broken. I needed a plumber and he came out and fixed it and cleaned up behind himself, which is really important.