Name: Select Home Warranty
Rating: 1.2

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Michelle

The communication is spotty at best when speaking with the representative to get service contractors out to the job. There is also a problem with the completion of the job in the system. The turn around for authorization is hit and miss and the communication between the call center and the techs is elementary at best on the side of the call center.

4 years ago

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Brad Rodabaugh Fox Lake, IL

I've had 2 claims. One was fairly simple and was dealt with well. The other, however, has been a nightmare. I negotiated a 15 day waiting period for claims and coverage at the time of purchase with the sales rep (Ray). I have been out of heat for over a month now with children during winter in northern Illinois. It was determined by an HVAC specialist recommended through the warranty that a furnace induction motor needs replacing but the warranty will not cover it. Meanwhile, my family is stuck in a cold house unable to fix the furnace. VERY disappointed.

4 years ago

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George

When our dryer broke down they were good about fixing it. However, when we had problems with our air conditioning system it was a different story altogether. They want proof of maintenance records they say on All items of your home other wise according to their contract you are given $150.00 towards repair. This is not what we were told before entering into contract with them. They were Very quick and Very persistent that we pay for a full year to get 1 month free. They never even sent the contract which they claimed they did and said it was my fault for not requesting it which we did numerous times. They are Very deceitful and after spending 1 year with them I would not reccomend them if they were the only home Warranty on the planet. They claim if I send them our home inspection the will keep the case open. No way. That was not said at the beginning. The only thing they kept telling us that if Anything breaks down, large or small we pay the $60.00 service fee and they repair or replace for no extra cost. It's a lie !!!

4 years ago

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Sandra Herrick

I made a claim on both my washer and dryer within the first three months of my warranty. I was charged a service charge for both appliances. One appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedzOne appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedIn the second request? This is a bogus organization.

4 years ago

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Shirley

Service call exceeded my expectations. This is based on my experiences with other companies. Based on my own & many of my clients as a real estate broker.

4 years ago

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lisa oreilly High Point, NC

Never had a problem. They fixed any problems I have had along with my lights and my garage. They also fixed my refrigerator and had to wait on the part but they came out the next day

4 years ago

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Orlando

Great customer service and quick answer, vendors providing the services sometimes don't answer the calls or sometimes it takes a week or two to schedule an appointment

4 years ago

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Jenna Vaccaro

Every claim I've had, I've had to follow up on who the contractor is going to be, what the status is of my reimbursement, etc. i just don't feel like any of my claims have gone smoothly and unsure of the competence of the contractors provided; I am grateful for the items that were covered, but the cleaning process has been such a headache and almost feel like it would be easier to get my own contractor for every claim.

4 years ago

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Kris Spring, TX

They didn't cover labor for the stove, only parts. They started our coverage too early and wouldn't change the start (we still had time left on another warranty). When dealing with the oven we were told multiple things, phone calls repeatedly weren't returned though promised. We ended up cancelling with them and weren't fully reimbursed because of the wrong start date. date

4 years ago

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Pam Thomas Lubbock, TX

They are fast, very helpful, knowledgeable, and upbeat! Service technicians have always been knowledgeable, have the equipment and parts on hand and clean!

4 years ago

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Dan H Brown

I have found them to be a fraud. I had an appliance stove top, I called them, they sent out there repairman, paid him the required fee he diagnoesd the problem to be with the power coming into house as bad, called Entergy electric supply, they were responsive within 30 minutes they had there representative to my home, he was extremely knowledgeable and through he walked me through the power supply and showed me the amp readings from the primary to my panel and what I was getting from the panel to my home. I then called SHW I then called SHW electrician for 2 days ,I then called SHW and ask them to try and reach their electrician and after several attemps to reach him they then called me back and informed me that they could not reach their electrician and if I knew a electrician they were giving me the authorization to work with my electrician. I called my electrician and he quickly found that the cook top control panels were bad and told me where to go to get the parts. I then ordered the parts and once they were in my hands to call him back and he would install them. He also told me that I would save money by ordering and picking up the parts he would only charge for one service call, They sent the wrong part and I had to have the part reordered and they got the right part on the second try. Even with the mix up my electrician only charged me for one service call when he reall was at my house 3 times to complete the repair. Now I turned in all the receipts with the labor bill from my electrician the total came to $465+ and after many go arounds with SHW they sent me a check for $186+ for the second time and I still have not returned it I am waiting for my attorney to tell me how we will proceed. These people pay some entry level person to relay messages but I am so disappointed and frustrated but I will continue to pursue though it is costing me more than $400 but I will make them keep there word. This is a HORRIBLE company. They are a bunch of order takers but crappy service. The electrician they sent was shabbily dressed and uninformed.0

4 years ago

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Dorie

I think the people at the company are friendly, but my microwave went out and they didn't want to fix it. They said it was too old to fix and it costs couple hundred dollars for the new one and a hundred to something to put a new one and so it was ended up being like 344 dollars and they paid me 95.I'm not happy with the service period. I used to have American Home Shield there was never a problem they immediately came they fixed it and they were done or they replaced it.

4 years ago

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Joe

A man came out and did the job correctly but did not put everything back that he was supposed to so I had to finish the job myself but everything was taken care of and I was happy and it was a good experience.

4 years ago

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Kevin

It's a more reasonable price than other companies and I get an answer in a reasonable amount of time and I get the type of repairs done that I need at my house.

4 years ago

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Ejaz

I wanted to try something different because I was dissatisfied with my previous company. So far I am satisfied with Select. I had a couple issues and they were timely in calling me back.

4 years ago

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Randall

Very helpful and pretty speedy. There was a miscommunication on the first part of our home warranty, but it's all be taken care of now and everything's been fixed.

4 years ago

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Anonymous

It appeared to be a lower rate and that they would cover a lot but there are a lot of exclusions that end up costing a lot of money. It irritates me that they need the guy to get on the ground and figure out whether or not it is covered, that is something that should be covered before they are dispatched. I just want them to get their act together. I don't think they are adequately screening their contractors. They are also more or less not trying to cover things, you call and the person on the phone tries to make it seem like it is your fault or something you did. It is adversarial situation and they need to cut that out.

4 years ago

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Andrea

I used it on my dishwasher and my air conditioner. They do their job and they do it well. So far the contractors they sent out have done an excellent job.

4 years ago

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Virginia

They answered all the questions that I had about joining the program. I needed help with my dishwasher and they came out twice. They installed the new part and it's worse than before but I think they are going to help me out. The people that came out were very hard working.

4 years ago

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Big Phil

they don't fully disclose what or what not is covered. Be careful and read carefully all the fine print if you don't you will find out alot is not covered. I had a water heater leaking at the bottom because of its age, they said not covered so what's the good of having a warranty product. They also don't cover a/c checkups, they say we will repair when broken. the point i make is find something small and replace a part that is soon to go out and then save a major repair. Also check your contract, they don,t cover freon that is needed in your unit. also read the fine print they anly pay 150 dollars the first year of the contract. BE CAREFUL and READ all the fine print before you sign it. I will never use this company!!

4 years ago

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Ross

The company is full of liars, and will tell you whatever to get your money. I pay a year in advanced and have been lied to and screwed over not once but twice from this company. They screwed me over on my fridge for around $500 and I told them I would give them another chance. When my HVAC unit went out they then screwed me out of $1200 cause they would "Only" cover damage cost yet we had to put a new unit in "Cost me $5200" for a new unit. Ohhhh also they wouldn't replace my fridge because the person who suggested us to get a new fridge didn't write " needs a new fridge" on the paper YET I heard him state to them and the lady said she was typing it"Lied" that he felt the fridge should be replaced due to age. I would highly highly recommend using a different company!!! For they will lie right to your face 'Bunch of crooks" I am currently waiting for my year in advance subscription to be over so that I may find a better company that actually doesn't LIE to there customers!!! I honestly would have canceled already but they then take money from your account for early termination fees, I figured they have already been stealing from me no point and letting them steal more money.

4 years ago

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Gaurang

We were expecting a check for our washer, and it took nearly 4 months to get our check when we were promised after 30 days. When our refrigerator had issues with lights, we were told that it was not covered! Are lights not an important component of the refrigerator? I would suggest more clarity at the time of issue of policy.

4 years ago

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Sarah

Terribly pushy and rude sales people that will hang up on you. Deceitful salesmen who tell you not to worry and that if you cancel you can get a prorated refund, but fail to mention penalties and "Adjustments." Even the not-as-rude ones don't listen, talk over you and focus only on your money versus actually helping. Mainly, waited over 2 days just to get a call from an AC repair guy while my dogs were dying of heat and ended up calling someone else and just eating the $6k. Never should have gotten this warranty. Total waste of time, money, planning and frustration. Ridiculous deductibles and never any real help. Worse than used car salesman and not worth it at all.

4 years ago

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Kelly White

Not the company I thought they were. My garbage sink disposal was leaking and they won't send anyone out for that. They send they would just process a claim for a new one an send it to me to install. As if I a housewife is going to know how to install a garberator. So they processed the claim as a plumbing issue so I could get someone to come. Then someone finally came and they said it was the garbage disposal and was going to replace it but now waiting on an email approval which still hasn't come. Then I have water leaking put of the botton of my refrigerator so I asked for someone to come and they sent an email saying they won't send anyone cause its not a condensation or plumbing leak so they don't fix that. So I have to get my own technician to come and look at it. A joke especially when I'm paying them $400 a year. I wish I could cancel my warranty but they won't let me cause I'm locked in for a year.

4 years ago

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Jeff H

They hide a lot of things that won't be covered under n fine print. We had our AC go out and because I didn't have it maintained on regular basis. They only covered a small portion. This isn't something they tell you when they sell their service.

4 years ago

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Danielle McLean

I contacted SHW on 9/3/2019 in reference to my refrigerator - they outsourced me to R2B Appliances - I kept calling R2B - they never answered their phones - I left messages - they never returned my calls - I even sent emails - still to this day which is 9/11/2019 - R2B never responded. I was told by SHW that R2B would be out to my house on Sunday, September 8, 2019 (1st I was told between 12 noon and 2 pm) when I called SHW at 2:30 pm to check on the status of R2B coming - the time was then extended to 5:00 pm - at 5:15 pm I called SHW back to see where R2B Appliances where I was then told that the R2B is closed on Sunday's and they (SHW) don't know why we were told that the company would come out to do a service check on the day that they were closed. Mind you my husband spoke with Andre - however we wanted to speak with the supervisor - the supervisor refused to come to the phone - said that she was busy - we asked Andre to have the supervisor to call us back - as of today which is September 11, 2019 - the supervisor that worked on Sunday, September 8, 2019 still has not called us back. On yesterday I received two different emails (1) informing us that R2B definitely would no longer be the contractor (2) informing us that ChipSet 21 is now the new contractor - I called ChipSet 1 to set up a date and on yesterday, September 10, 2019 that company came out to do a diagnostic test (now this has been going on since 9/3/2019 so of course all of our food is spoiled) - ChipSet 21 told us that they would submit their report saying that the refrigerator is not working - so I guess we will just wait to see how long this pans out.

4 years ago

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Maggie Roe

I am frustrated over getting resolution regarding a claim. I have asked for a supervisor to call and have heard nothing. The claim was for a garage door opener. I have paid $120 so far and it still does not work. The current many has offered me $125. That will not even buy a new opener let alone get it installed, and it is in effect only $5 as I have already spent the $120!

4 years ago

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Earl

We are having troubles getting reimbursed when we had to pay the refrigerator man out of pocket. We don't have a computer so it is a challenge, they should change how they reimburse people to make it easier and more streamlined.

4 years ago

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Ms. Bell

Home Select is difficult to deal with because they don't cover claims , there is some reason they come up with to not cover a claim. Billing disputes are handled by canceling a customers contract without letting them know and keeping part of refund check for hidden fees. I have a distrust and would never use this company because of their poor customer service.

4 years ago

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Ron Charlton

The A/C repairman didn't communicate to me what he did about my A/C failure. He did communicate that I owed him $45! My regular A/C service said he didn't think the defective circuit board that was suspect was changed!! I thought it had been.

4 years ago

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Rashad Enterprise, AL

The customer service was good. They responded and I haven't had any issues. My bathroom had overflowed and they sent somebody out the next day. Everything was good.

4 years ago

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Cheung Flourtown, PA

When I call, they have an answer for me. They come out come up pretty quickly and then quick stuff done. I always recommend to the other family member

4 years ago

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Darlene Hendersonville, TN

They failed to let me know that my contract was about to expire. They never left a message on my answering machine so I called about a situation and they said my contract had expired the day before I've been with them several years I was not a happy camper. They did give me some extra coverage to retain me as a customer.

4 years ago

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Linda Ogden, UT

They cover so many things that could break down in my home. That gives me peace of mind. I do think that they should send a written copy of the agreement in the mail.

4 years ago

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Carol Albuquerque, NM

When electricity went out in my house we had an electrician come out and he figured out the problem and it was fixed. One of the other things I needed, was considered cosmetic and they wouldn't pay for it.

4 years ago

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Anonymous Sandy, TX

They are very friendly and personable on the phone but they don't follow through. I've only used it one time for the garage door and they wanted me to pay the vendor and then they cut me a check, so it took several weeks to get my money. The next time I called, it wasn't covered.

4 years ago

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Richard Rowlett, TX

I had plumbing problems and they covered it and they were really good about it. I appreciate that. They respond quickly. They have a lot of people here.

4 years ago

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Anonymous Tucson, AZ

They've been prompt coming out to fix things that are broken. I needed a plumber and he came out and fixed it and cleaned up behind himself, which is really important.

4 years ago

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Anthony Evans Blythewood, SC

The experience I had with select home warranty was excellent the gentleman Ray Sanders that I spoke with help me out very much he explained everything how the plan works and answered all my questions that I had he was very helpful very considerate and kind of what I had to ask him. Select home warranty I hope will work as well as I plan on it to. Thank you very much. Mr. Tony E

2 years ago

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Doug & Martha Aikin Rancho Cucamonga, CA

I'm a new customer, so I haven't been able to put this new warranty to the test yet. I am impressed so far with your customer service that I've received, namely in dealing with Jonathan, who was very helpful to point out the most cost- effective options for us, and was very responsive in sending the policy and other info to us-same day. Thank you Jonathan!

2 years ago Edited September 14, 2021

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Sandra Schenkweiler Charlotte, NC

Well today June 30th, 2021, we decided to go with Select Home Warranty, after a bad experience with Choice Home Warranty. The sales representative Mr. Henry R., carefully listened to our bad experience assuring us that nothing like that will happen with SHW, He explained to us the different plans, prices, covering and specials that SHW are having right now, my husband and I felt comfortable and decided to enroll with SHW. Thank you.

2 years ago

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Michael Williams

Just singed up after a year with another Home Warranty Company. Daniel C was a pleasure to work with and had answers to all my questions. Select is the best rated Home Warranty Company in California, and that was important to me. They also had a special that made them $15 per month cheaper than the competition. I paid for a year in advance and got 2 months for free. I also have the option to select my own repair service. These were all good reasons to sign up with select. I have had a home warranty company for about 10 years and have found it pays for itself and helps me feel secure.

2 years ago

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Sue Paulsen Zion, IL

I had a great Rep, Bryan O explain the warranty service to me and he also explained the claims process in depth. I purchased a home warranty for the people who are buying our house. They happen to be our next door neighbors so I wanted the best service I could find. After a lot of research and after talking to Bryan, I feel good about my decision to cover our house with Select Home Warranty.

2 years ago

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Cheryl Pinkos Milton, FL

We just purchased a policy for our home from Jake H. He was excellent! He was most helpful, knowledgeable, and assertive, but not pushy (we liked that). We thoroughly enjoyed talking to him. He also gave us a great deal for our home. I highly recommend him. Thank you, Jake, for taking the time to explain things to us, and going over all our options. It was a pleasure. Melanie S. and Cheryl P.

2 years ago

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Corinthia Uliasz Fayetteville, NC

Signed up for Select Home Warranty today, 11 June 2021. The sale rep (Zachary) was professional, knowledgeable, friendly, and pleasant to talk to. He answered all my questions and convinced me of the great value/quality of this home warranty. I purchased a policy for 5 years. I am looking forward to the years ahead for great quality work without hassles.

2 years ago

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Jeff Hancock Vallejo, CA

Just purchased after a disastrous experience with another home warranty company. As I write this am still on eternal hold with my last home warranty company, something they continually do, since there web site is 90% useless. Ed C, Selects sales person was very knowable, helpful and patient. Am looking forward to receiving far superior service from Select, based on my experience with Ed.

2 years ago

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Lorraine Smith Mobile, AL

The Select Home Warranty seems to be exactly what I was looking for in a home warranty. I had a few questions and spoke with a customer service representative. I was very happy with my customer service representative Daniel C. Mr. Daniel was professional, friendly, courteous and very knowledgeable. I believe I received a great deal for the coverage I am receiving.

2 years ago

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Nina Cantu Houston, TX

My husband and I just had an excellent experience in signing up for Select Home Warranty. We spoke with Daniel C and we were very impressed with his professionalism and knowledge. He answered ALL of our questions without hesitation and was very clear and concise - he made us feel very comfortable with our 3 year plan choice! We are looking forward to having Select Home Warranty service. Thank you!

2 years ago

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Princess Mel Aurora, IL

This is my first home purchase. After receiving multiple letters in the mail from bogus companies, I decided to do some research and learned that Select Home was rated No. 1. I filled out the quick survey and was contacted by Jake. He was very accommodating to my circumstances and answered my questions. If, or when, I ever need to use my warranty, I feel confident Select Home will take care of me.

2 years ago

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Kathy Stewart Dallas, TX

Ed was a very nice gentleman but there's one time I'm up in age and I know he said the information would be on the my email I just wanted to ask is there a way I could get a book sent to me because I'm not good on the internet where I can read about you guys I just started with you guys this month and I'm a senior and I thought I would ask please thank you

2 years ago Edited September 14, 2021