Name: OneGuard
Rating: 4.4

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Verified Customer

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Pete

Limits on complete replacement a/c units as well as water softeners

3 years ago

Reply from OneGuard

Dear Pete, Thank you for taking a moment to submit a review regarding your service experiences with OneGuard Home Warranties. Please know OneGuard strives to provide the most comprehensive coverage in the industry, and to help offset costs when faced with unexpected breakdowns. The service contract is intended to cover the costs to repair or replace the contract holder’s covered systems and appliances when they become inoperative from normal wear-and-tear conditions; however, coverage is not all inclusive. There may be circumstances in which you will be responsible to pay additional costs for parts or services not covered by the contract, and OneGuard will work to determine the best course of action to reasonably minimize these costs. Thank you again for allowing us the opportunity to provide you with this information. We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 7th, 2020

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Verified Customer

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Sharon Handgis

Easy to get hold of, send competent repair men

3 years ago

Reply from OneGuard

Dear Ms. Handgis, Thank you so much for the 5 star review and thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and service contractors! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 1st, 2020

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Verified Customer

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candace gillmor haine

excellent service, lovely people and have never let me down

3 years ago

Reply from OneGuard

Dear Ms. Gillmore Haine, Thank you so much for the 4 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 6th, 2020

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Verified Customer

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Candice

Customers have little say in which contractor arrives and coverage for important issues is limited.

3 years ago

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Verified Customer

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Tiffany Murdock

because they never got back with me and their communication is terrible. They also never came back to clean my couch.

3 years ago

Reply from OneGuard

Dear Ms. Murdock, Thank you for bringing your concerns to our attention and please accept our apologies for any frustration you may have experienced regarding communication. Please know we have left you a voice message offering our personal assistance and look forward to hearing from you soon. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Oct. 30th, 2020

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Verified Customer

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Anonymous

I've gotten a few things fixed with hardly any trouble.

3 years ago

Reply from OneGuard

Dear Anonymous, On behalf of the entire team, thank you so much for the 4 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and love the positive feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Tracy

Great response time and variety of services

3 years ago

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Verified Customer

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Tony George

Technician was knowledgeable and very responsive

3 years ago

Reply from OneGuard

Dear Mr. George, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and our service technician! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2020

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Verified Customer

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Doug Krause

You list garage doors as being covered in the large print but in the little print you cover very little of anything

3 years ago

Reply from OneGuard

Dear Mr. Krause, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our efforts of assistance. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for our error in determining coverage for the garage door springs. Please know we have had a direct conversation with the service contractor clarifying coverage for the springs and a check will be mailed to you for OneGuard’s cost for the repair. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties

Oct. 14th, 2020

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Verified Customer

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Scott Colbath

Competent service. Quick service. No BS.

3 years ago

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Verified Customer

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M. Marquez

Agents listen and are courteous and understanding

3 years ago

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Verified Customer

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Anthony Huff

Great job , I appreciate it. Timely an proficient

3 years ago

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Verified Customer

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Barbara

Good service but we had to wait for appt.

3 years ago

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Verified Customer

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aj

the plumber was outstanding in the job he did.

3 years ago

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Verified Customer

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Stephen Collins

Using cheaper replacements then when we first signed up.

3 years ago

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Verified Customer

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M Goldman Hilo, HI

They always respond quickly and with the right service.

3 years ago

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Verified Customer

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Mary Mesa, AZ

I have had many bad experiences with One Gaurd's customer service and lengthy claim resolutions.

3 years ago

Reply from OneGuard

Dear Mary, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. OneGuard Home Warranties

Sep. 2nd, 2020

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Robin Mesa, AZ

The monthly charge is to much !!! Discounts should be offered to members that do not use any services besides basic, upkeep, and a maintenance check

1 year ago

Reply from OneGuard

Dear Robin, Thank you for taking the time to provide a review regarding your customer service experiences with OneGuard Home Warranties. It is always our utmost priority to provide the most comprehensive coverage in the industry and best-in-class service while keeping premium costs affordable, and we appreciate the honest feedback and we are always available if we may offer additional assistance by calling 800.414.0014. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Feb. 13th, 2023

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Allen Herman Phoenix, AZ

Trisha R was super helpful to guide us through the questions we had. Good rep for the Company.

1 year ago

Reply from OneGuard

Dear Mr. Herman, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Tricia! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Tricia is incredible and she enjoyed speaking with you and loved the positive recognition. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Dec. 21st, 2022

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Kayla Amiri The Colony, TX

Service and quality is very high, especially compared to other warranty companies.

1 year ago

Reply from OneGuard

Dear Ms. Amiri, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 9th, 2022

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Donna Lopez Rowlett, TX

Lori E made it super for me to choose a plan. Thanks again for answering my questions

1 year ago

Reply from OneGuard

Dear Ms. Lopez On behalf of the entire team, thank you so much for the 5 star review and providing such fantastic feedback regarding your customer service experiences with OneGuard Home Warranties and Lori! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We have shared your comments with Lori and she truly appreciates the opportunity to assist you and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 23rd, 2022

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Tomas Cancanon Tucson, AZ

Lori E Was amazing she explained the service incredibly and extremely knowledgeable thank you

1 year ago

Reply from OneGuard

Dear Mr. Cancanon, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your amazing customer service experiences with OneGuard Home Warranties and Lori! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Lori is extremely knowledgeable, and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 10th, 2022

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Beverly Tuthill Phoenix, AZ

I have used One Guard for years - it has always been easy to get a service tech and repair done.

1 year ago

Reply from OneGuard

Dear Ms. Tuthill, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you! On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 3 years, and we look forward to serving you in the future. OneGuard Home Warranties

Aug. 8th, 2022

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Sandra Coronado Fort Worth, TX

The wait time. Having to communicate between ac company and One guard, feeling I had to stay on top of both entities. Very frustrating

1 year ago

Reply from OneGuard

Dear Ms. Coronado, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have reviewed the diagnosis and have presented all options and await your decision on how to proceed. Thank you again for your consideration. OneGuard Home Warranties

Aug. 3rd, 2022

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Evelyn Lliteras Gilbert, AZ

Thank You for peace of mind! Paul Coya was very patient & helpful! Buy him a tank of gas or lunch!

1 year ago

Reply from OneGuard

Dear Ms. Lliteras, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties and Paul! We are so happy that you found ease in renewing your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Paul, and he appreciated the opportunity to offer his personal assistance to you and was humbled by your kind words. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 27th, 2022

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Vicki Weiss Portland, OR

I renewed with Cynthia F and she was very thorough and answered all my questions.

1 year ago

Reply from OneGuard

Dear Ms. Weiss, Thank you so much for the 5 star review regarding your recent customer service experiences with OneGuard Home Warranties and Cynthia! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Cynthia goes above and beyond, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 8th, 2022

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Nate Ewing Houston, TX

The customer service and information given by the representative Keanna was superb!!

1 year ago

Reply from OneGuard

Dear Mr. Ewing, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Keanna! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Keanna is incredible and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 1st, 2022

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gerry teran Apache Junction, AZ

There response is in a timely matter Cynthia F was very professional and helpful

1 year ago

Reply from OneGuard

Dear Mr. Teran, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 7th, 2022

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Jim Batten Mansfield, TX

Very pleased with the customer service and the professional who helped me set up my contact.

1 year ago

Reply from OneGuard

Dear Mr. Batten, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 1st, 2022

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Joyce Robbins Mesa, AZ

They are extremely efficient and very responsive whenever I request a repair or service

1 year ago

Reply from OneGuard

Dear Ms. Robbins, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 5 years, and we look forward to serving you in the future. OneGuard Home Warranties

May. 31st, 2022

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jim poole North Richland Hills, TX

Christopher S was terrific. Sharp. Efficient. Knew his product and polite and professional.

1 year ago

Reply from OneGuard

Dear Mr. Poole, Thank you so much for the 5 star review and providing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Christopher is terrific, and he enjoyed speaking with you and loved the positive recognition. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties

May. 18th, 2022

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Katie Nadelson Irving, TX

Cynthia F was professional, friendly, and helpful! I greatly appreciate all of her help!

1 year ago

Reply from OneGuard

Dear Ms. Nadelson, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction and ensuring seamless interactions with friendly professionals is our top priority, and we love to hear about your experience. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

May. 12th, 2022

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Robert Tucker Sun City, AZ

I have used One Guard for one issue up to this point. Very happy with the service that I received.

1 year ago

Reply from OneGuard

Dear Mr. Tucker, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 5th, 2022

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Royal Investments Gilbert, AZ

Lori E, did a great job registering 7 of my properties. She was very knowledgeable.

1 year ago

Reply from OneGuard

Dear Royal Investments, Thank you so much for providing OneGuard Home Warranties with 5 stars regarding your customer service experience with Lori! We are so happy that you found ease creating your warranty plans and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Lori is very knowledgeable, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 3rd, 2022

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Glen Lutz Phoenix, AZ

Very helpful in describing service features of our one guard plan. Very knowledgeable. Thanks Christopher

2 years ago

Reply from OneGuard

Dear Mr. Lutz, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Christopher! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Christopher is very knowledgeable, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 26th, 2022

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Peter Palma Woodbridge, ON

Cynthia F is a great contact at One Guard. I just signed up and am hoping the experience continues

2 years ago

Reply from OneGuard

Dear Mr. Palma, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia goes above and beyond and loved having the opportunity to personally help you. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 14th, 2022

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mike williams Peoria, AZ

One Guard customer service sucks, I called in a repair request for my refrigerator ice maker and they refused to fix it, I’ve been a customer for 10 years, there won’t be an 11th.

2 years ago

Reply from OneGuard

Dear Mr. Williams, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please be assured OneGuard has analyzed the diagnosis and confirmed the malfunction you were experiencing was not covered in accordance with the service plan. Thank you again for your consideration. OneGuard Home Warranties

Mar. 29th, 2022

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DSher Scottsdale, AZ

very responsive and organized, does what it says, had numerous claims and all handled well.

2 years ago

Reply from OneGuard

Dear DSher, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our utmost priority, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 12th, 2022

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Brian Klein

Cindy was great! Very professional and thorough. My work order was scheduled immediately.

2 years ago

Reply from OneGuard

Dear Mr. Klein, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Cindy! Customer satisfaction utmost priority, from the first call for service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cindy is great and she appreciated the opportunity to offer her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 10th, 2022

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Anurag Kumar Malvern, PA

Keanna was very helpful with identifying the best coverage for my home. Excellent pricing!

2 years ago

Reply from OneGuard

Dear Ms. Kumar, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Keanna! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know Keanna loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2021

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Greg Burns Tucson, AZ

Christopher S Was extremely helpful and made the process quick and easy. Thank you

2 years ago

Reply from OneGuard

Dear Mr. Burns, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Christopher goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Nov. 16th, 2021

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Vernon Cox Wenatchee, WA

It wasn't the easiest company to work with but it did get repaired and they had a qualified repair company do the work

2 years ago Edited July 7, 2022

Reply from OneGuard

Dear Mr. Cox, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Leslie! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Leslie loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 8th, 2021

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Yolanda c San Antonio, TX

JoAnn was super helpful in setting up my service appointment. Very courteous and friendly.

2 years ago

Reply from OneGuard

Dear Yolanda C, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Joanne is very courteous, and she enjoyed providing you with her personal assistance. On behalf on the entire team, thank you again for choosing OneGuard! We truly value your continued business of and look forward to serving you in the future. OneGuard Home Warranties

Oct. 22nd, 2021

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Jeffrey Perlman Dallas, TX

Paul C. is very professional, prompt, courteous, and dependable. He is an asset to OneGuard

2 years ago

Reply from OneGuard

Dear Mr. Perlman, Thank you so much for the 5 stars and sharing such outstanding remarks regarding your customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Paul is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 19th, 2021

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Tammy Barker Las Vegas, NV

Christopher S was very helpful with helping me with setting up my OneGuard for my new house.

2 years ago

Reply from OneGuard

Dear Ms. Barker, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Christopher is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 13th, 2021

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Steve Poulson Houston, TX

Sarah M provided very courteous and professional service and addressed all my needs.

2 years ago

Reply from OneGuard

Dear Mr. Poulson, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Sarah is very courteous, and your positive feedback and kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 7th, 2021

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SS Peoria, AZ

Lori was very patient and personable! She provided all the answers to my many questions.

2 years ago

Reply from OneGuard

Dear SS, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We have also shared your rave review with Lori, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 21st, 2021

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Raul Rodriguez San Antonio, TX

Had to call twice to check up on service request. On the second call Liz C took care of it right then. She was great!!!

2 years ago

Reply from OneGuard

Dear Mr. Rodriguez, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Liz! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we always appreciate the opportunity to assist with all your home warranty and home service needs. Please know Liz loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 14th, 2021

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Vanessa Pepi Corpus Christi, TX

Terrible, it a rid off. I had to paid for the Freon and then they wanted 1695.00 extra to fix my AC. I would never recommend this company to my friends or even people that I hate. Worst company

2 years ago

Reply from OneGuard

Dear Ms. Pepi, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard determined the conditions that caused the breakdown you are experiencing pre-dated the effective date of the service plan, and coverage was not extended. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Aug. 31st, 2021

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Monique R Estrada Houston, TX

When I called, the CSR Cynthia Freeman was very nice & helpful. She was very knowledgeable!!

2 years ago

Reply from OneGuard

Dear Ms. Estrada, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia is exceptional in performing her duties, and your rave review really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 1st, 2021