Name: OneGuard
Rating: 4.4

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Verified Customer

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Nancy Johnston

Great customer service and wonderful contractors.

3 years ago

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Verified Customer

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Angel Gotay

Excellent service and outstanding customer service

3 years ago

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Diane Hood

service and options that are covered that are not by others

3 years ago

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Cindy Duarte

One Guard has fast and dependable service,.

3 years ago

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Verified Customer

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Steve Powell

Excellent service, friendly staff, variety of solutions

3 years ago

Reply from OneGuard

Dear Mr. Powell, Thank you for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and ensuring seamless interactions with friendly professionals, and we love to hear about your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 12th, 2022

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Verified Customer

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Morris

The allowance for lodging when my a/c repair was delayed should have been at least $100/night.

3 years ago

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Kate

Quick response time and good customer service

3 years ago

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Edward Callahan

Efficient, easy to work with, great value

3 years ago

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Barbara Tietz

Excellent service, Camille is a great rep

3 years ago

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Bessie Padilla

They provide Excellent customer service.

3 years ago

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Verified Customer

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Andrea Cole

I rated you this way because of your reliability.

3 years ago

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Verified Customer

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David

Easy to set up service call , timely response

3 years ago

Reply from OneGuard

Dear David, On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your service experiences with OneGuard Home Warranties! We are happy that you have found convenience and ease in creating a service request and overjoyed with the opportunity to provide positive resolution on your behalf. Your testimony is exactly what we strive for, and we thank you again for the opportunity. Thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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JoAnn Frawley

Great company. Always quick to respond and repair

3 years ago

Reply from OneGuard

Dear Ms. Frawley, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your service experiences! Our number one priority is your satisfaction and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and appreciate the opportunity to help. Please know we truly value your business and look forward to serving you soon. Thank you again! OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Candice Hobbs

Always courteous, professional and prompt.

3 years ago

Reply from OneGuard

Dear Mrs. Hobbs, Thank you so much for the 5 star review and taking the time to share such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely and quality repairs, completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you again. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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TOM PIERZCHALA

ALLWAYS THERE, ALWAYS ANSWERS, ALWAYS ON TIME

3 years ago

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Stoops

They have helped us repair items many times

3 years ago

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Melinda gordon

I have been waiting Many weeks for A part for my oven. No communication from one guard.

3 years ago

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Joel Stephens

Fast service and excellent communication!

3 years ago

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Joe

The dependable technicians they schedule.

3 years ago

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Jeff

very responsive once you contact them. Long waits on the phone.

3 years ago

Reply from OneGuard

Dear Jeff, Thank you for providing OneGuard Home Warranties with a 4 star rating and helpful feedback. Please know it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and actively work to obtain equipment for our valued customers. On behalf of the entire team, thank you again for your patience and understanding. We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Karen

Operators are always pleasant and helpful.

3 years ago

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Verified Customer

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Joey

Very good at sending professionals to do the job

3 years ago

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JoAnn Cunningham

Greate response time and excellent service.

3 years ago

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Anonymous

Ex: The hold times are ridiculous...2 week wait for some of your contractors.

3 years ago

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Verified Customer

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Carol

Professional and the people they send out are all great.

3 years ago

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Janie Grubbs

They donâ€™t cover very many things we had a contractor come out and nothing was paid for

3 years ago

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Gonzalo

One Guard has proven to be efficient and cost effective

3 years ago

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Judith scallion

They great service and excellent follow up

3 years ago

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Audrey Hopkinson

Very responsive, helpful, and professional.

3 years ago

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Sean Oâ€™Connell

customer service, quality of sub contractors

3 years ago

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Carleton H. Black, Jr.

They process your request in a timely matter.

3 years ago

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Verified Customer

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Latanya Harris

Because they take of my problem in a timely manner

3 years ago

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Thomas Brown

Accessible, responsive, outstanding coverage, transparent

3 years ago

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Verified Customer

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Larry Reichert

Great customer service and a big variety of options.

3 years ago

Reply from OneGuard

Dear Mr. Holt, Thank you so much for the 5 star review and providing such positive testimony regarding your great customer service experiences with OneGuard Home Warranties! Our number one goal is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 28th, 2021

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Verified Customer

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Sonia Hook

The last 2 claims have been denied. Especially the Electrical Panel should have been covered and cost me $3200.

3 years ago

Reply from OneGuard

Dear Sonia, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. OneGuard Home Warranties

Sep. 23rd, 2020

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Verified Customer

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Will D.

great service, no hassle with needed repairs

3 years ago

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Lewis Hunt

Attention to detail. I feel they do a great job.

3 years ago

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c

Answer you request right away, good service

3 years ago

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Aletha Bernardi

They are available when you need them

3 years ago

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C & P Jones

Timeliness and attention to matters

3 years ago

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Carol Toledo Surprise, AZ

They are professional, timely, pleasant and considerate.

3 years ago

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Eric Dell Roanoke, TX

Excellent customer service and setting expectations

3 years ago

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Jamie Gilbert, AZ

they've been very helpful never have to wait long

3 years ago

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Monica Escarzaga Phoenix, AZ

Excellent service when our washer broke down

3 years ago

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Tom Ohanlon Surprise, AZ

All claims have been quickly and effectively handled.

3 years ago

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Wayne Wright Surprise, AZ

Great service repair man here next morning 7am

3 years ago

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Lori Parks Surprise, AZ

This was a nightmare. Consumer reports does not favor this company. Wish I would have done better research. I did have a service request. No one ever came out as it was canceled. Still got charged $75 which I just reviewed on my cc statement.company refuses to reimburse me. So I am done. Looking for a honest company now. Good luck all!

1 year ago

Reply from OneGuard

Dear Ms. Parks, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is always our top priority, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage and a check has been processed on your behalf for the range repairs. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Dec. 22nd, 2022

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Paul Conceio Las Vegas, NV

It was such a pleasure speaking with Lori E today! She made it very easy for me choosing the right package,

1 year ago Edited September 1, 2022

Reply from OneGuard

Dear Mr. Conceio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori! We are so happy you found such ease when creating the right plan and we always appreciate the opportunity. Lori also loved the positive feedback and enjoyed providing her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 6th, 2022

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Corliss Jimenez Rupert, ID

Chris is very nice and Fri. He explained the plan really well. I felt I could trust him and the company.

1 year ago

Reply from OneGuard

Dear Ms. Jimenez, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with OneGuard Home Warranties and Chris! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 23rd, 2022

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Benjamin SS Carrollton, TX

I have good experience when I renewed. The sales person, Paul C, was greatly helpful and professional to renew.

1 year ago Edited August 2, 2022

Reply from OneGuard

Dear Benjamin SS., Thank you so much for the 5 star review regarding your customer service experiences using the OneGuard app for your service requests! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 28th, 2022