Liberty Home Guard
4.1
7.5
Overall Score
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Brian Ford Fort Worth, TX
We have had very good service from LHG. The customer service reps have been very considerate of scheduling and communication, and the technicians they have sent follow covid protocols. We are satisfied so far!
3 years ago
Mark Bennett Jersey City, NJ
Liberty Home Guard offers amazing and very responsive service. Customer service is caring, attentive and guys always follow up to make sure all is taken care of. Absolutely responsive!
3 years ago
Olivia Mosley ,
I have worked with LHG for over 2 years now and they have been fair, responsive, and consistent. I would highly recommend them as a service company. They really are home guardians!
3 years ago Edited September 14, 2021
Don Elliott Anniston, AL
I purchased a 10 year contract for $7000. 3 months after purchase I called to get my washer repaired. After some minor details and issues the repair request was completed. Aaron G from account service, brand management, successfully competed a suitable agreement
3 years ago Edited September 14, 2021
Caleb Douglas Charleston, WV
I had a couple of problems with my master bath. The Liberty Home Guard technician who was sent to my apartment fixed all of my issues quickly and cleanly. I was delighted with the service.
3 years ago
James Scott Park Hills, MO
Jonathan did a great job explaining the terms of the policy to us. Helped us get our claim filed and attended. A repairman came out and handled everything for our fridge. Satisfactory experience.
3 years ago
Liza Day Southfield, MI
We've had 2 claims since we moved into our house last year. Each time Liberty Home Guard has done a fantastic job of getting our problems solved quickly! So glad we bought our total guard plan!
3 years ago
Sebastian Lopez Miami, FL
Although I haven't had many issues with the house, whenever I did have an issue, Liberty Home Guard was there. Always easy to deal with their personnel and very responsive to my needs.
3 years ago Edited September 14, 2021
John Jones , MI
Liberty home guard is great. They touched base with me to see if my refrigerator was fixed the day after the repair person came to my home. Nice to see a home warranty company that actually cares.
3 years ago
James Smith Groton, CT
I just had a positive experience with these guys. I had a problem with my pool and sump pump, and their reps were able to handle both issues on time for me, hassle-free. Appreciated.
3 years ago
Ronda Backer Atlanta, GA
I’ve been working with these guys for 3 years and it's been nothing but good experiences. I am very satisfied with the work that they do, and the premium prices that they charge are fair.
3 years ago
Нarmon Еthan Ellenville, NY
I've had only positive experiences with this company. I've filed claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.
3 years ago
Tina Sakkal ,
In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!
4 years ago
AMY Nimensky Montville, NJ
As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!
4 years ago
Robert Damsey Spartanburg, SC
Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply
4 years ago
Sharone Chusid New York, NY
They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!
5 years ago
Tanya Mcdonald Clinton, MD
Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews
5 years ago
Review Source
Joy Headland Surprise, AZ
Over the past couple years, we have used Liberty home guard for our appliances. They have been prompt and professional, and Emily always reaches out to us to make sure that the technician did what he was supposed to do and arrived on time. Definitely would recommend this company and have!
1 year ago
Fei Li San Jose, CA
I would give zero star if that was an option. This company is totally a scam that literally it costs you more to repair your appliance if you go with them rather than handle the repair without home warranty.
5 months ago
Wilma Thompson New York, NY
Anytime plumbing is always on time, and they get the job done. I have never had an issue with Liberty! Great service, great people.
9 months ago
P -AE Evans, GA
Seems good thus far. I don't like that I had to pay my $75 copay BEFORE the tech even came out. How was I to know if they would pay and perform the claim?
11 months ago
Alma Gutierrez Los Angeles, CA
If I could give zero stars I would. Do not waste your money! They are scammers, not only did they send someone who had no idea how to fix our pool but it sat for 6 weeks and his excuse was “he was waiting for the part”. They suckered us out of an extra 1k and did NOT fix anything. Took him hours to ”fix” it then comes back saying our pool is clogged and need a plumber.We brought in a real professional and said the pool wasn’t fixed properly. We had to pay out of pocket to get the issue fixed. So what’s the point of this warranty?? They are rude over the phone, all the people we’ve spoken to, and even gotten hung up. Save yourself the headache.
1 year ago
Al Granger, IN
I was with American home shield for many years. Liberty home guard used to send me emails and heavily marketed me to switch. I made the call and spoke to someone. They said policy is same as AHS and others. Repair if we can or replace with same initial fee. Nothing extra. No sub clauses, paragraphs etc were mentioned about exceptions. Lower rates and guarantee that CS is American based.
Now very first issue with clothes dryer. Person they sent over says its motor is bad and LHG get back to me saying they’ll replace. With only a $150 credit towards a near $1000 replacement cost. Including install. Reason: Unit is 17 years old and has $0 value. Well first of all obviously it has 0 value. It’s old and it’s broken. Then started quoting me the contract that it’s old. Never were these things mentioned to me when I was baited to sign up. And it was obviously off shore person contacting me which is another deception on part of LHG.
This looks like a scam as it seems like they are spending all their money on marketing and baiting customers.
I’ve had many repairs and replacements done over last 10 years. And never this level of deception, bargaining. Why are we paying the fees for
1 year ago
Kay B Tucson, AZ
Deceitful and manipulative be very careful. After having this policy for 10 months in paying almost $1000 for it I have only called them for my water heater they are refusing to replace it because it is over 25 years old and nowhere in the fine print does it say anything about an appliance being too old. They are now claiming that they offered me $350 toward a new one but they are refusing to give me that now because I apparently waited too long. I waited on hold for a supervisor this morning for over an hour and what was disconnected. Do not trust this company do not buy a policy from this company
1 year ago
Amardeep Sembhi
Update to my review from 2 months ago, after having "service" for about 6 months.
We tried to cancel our policy and for a full refund. We'd prepaid ~$1900 for 5 years of service. We'd also already had a technician come to diagnose HVAC (see issue below) and paid $80 separate for that visit. Liberty offered to give us almost a full refund ONLY if I would agree to remove the bad reviewing have them on here. Highly unethical! When I refused, they gave me a prorated refund, keeping approx $400 of our money, even though they hadn't provided a cent of service.
Just wanted to notify people about their bribe. Makes me wonder if all the good reviews on here and just as fraudulent. Ie: all bad reviews were "bought out". Take it away and we'll take care of you. Their attempt didn't work with me but I am sure it has for many others. $400 is a big bribe.
Previous review (nov 2022)
Amardeep Sembhi Los Angeles, CA
They lied to us. Sales Representative BRAD S blatantly lied to me. When I signed up for warranty, I told Brad O that my house was 20 years old. He ASSURED me that that doesn't matter. Liberty would still cover everything. Sure enough, now that my AC unit has stopped working, I am told that it needs to be replaced but that liberty cannot cover it because it is behind 15 years old and has surpassed it's life expectancy. This was the question I specifically asked BRAD S but he lied just to get a sale.
Don't go with these guys.
1 year ago Edited January 17, 2023
Jeffrey Bauer West Hartford, CT
I had heard so many terrible things about Home Warranties. I thought I did a good job selecting Liberty Home Guard, not sure anymore. The first repair I needed was for my AC. It died in the heat of the summer, LHG took 2 weeks (yes, 2 weeks) to provide the phone number for the technician to schedule a visit. When we called the tech, he told us he won't take the call because LHG doesn't pay him and if we wanted him to come out, we would have to pay in full. I called my rep at LHG, shared my frustration and told her I would call my own person and I expect LHG to pay. Done. Except LHG said I did not have authority to do that and only reimbursed half the claim. They ignore the fact that their recommended rep, after waiting 2 weeks, refused to come out! I've used them a few times now, in general, you have to wait for way too long to get someone dispatched and then you have to wait for them to approve the repair once its been looked at. If you need your stuff working and can't afford to be down for weeks, I would steer clear of this company.
1 year ago
nicole Spector Durham, NC
Situation resolved to my satisfaction .supervisors at company were wonderful to work with and seemed genuinely vesting in learning of any issues so they aptly rectify . 3 stars is ambivalent rating based on inaital assessment of 1 and customer service handling and resolution of 5.
1 year ago Edited October 28, 2022
Lorisa Loy Denver, CO
The worst company out there. I have had to make 2 claims the first one took I believe 4 days during this time I had to leave my home because I had raw sewage in every drain in my house and they didn't care. Today, I had to make a claim because my a/c went out it is currently 110 degrees - my tech sent in a diagnosis in at 10:48 am to which I have a copy proving - they lied to me the entire day and here it is past 5pm and they are closed. Every time I called I was put off and lied to. This is exactly the same thing that happened before. I have always used Old Republic and have NEVER had one problem with them I only switched because they offered a huge discount but in the end I got what I paid for. DONT GO HERE!
1 year ago
David Anaya Atlanta, GA
We had this warranty for almost a year first time we called for a claim on our ac unit they send a company we complain about for rude customer service they said they was going to send someone else to wait on email of course they send the same company
1 the ac technician walk in to basement took ac model
2 came outside sat on the outside unit for almost 10 min
3 came back to unit with gauges sat again on the unit while on his phone walk back got Freon never use it
4 knock on door said ac had a leak and walk off never took anything apart the whole visit was 15 min on cameras
Now liberty home guard
1 we called and told them the situation
We was told since it was a leak it was not covered and we will hear from them with some options never heard from them
2 day 2 we call again and explain the situation they assured us that they was working on it we ask for another technician to come and inspect our unit they said we going to contact u never did
3 3rd day spoke to customer service again told them the situation told them we have proof of what we saying and how unprofessional this company was they said they will contac me at the end of the day repeated my phone number have not heard from anybody
Solution we payed other company to check our ac they took an hour to inspect everything and did said they migth be a problem with coils of the unit put some Freon and ac is working my family is able to sleep no thanks to liberty home guard I will be canceling this and would not recommend to anyone
1 year ago
Mahmoud M Louisville, KY
Extremely bad company for your home warranty. I signed up a year ago, I filed only one claim for my refrigerator, they didn’t response and assign a technician until l called them, they turned around and assigned a technician who didn’t show up, my food went bad, I was forced to find my own technician to fix my refrigerator, the technician reported to replace the refrigerator because of a leak, they refused to pay for replacement or fixing the refrigerator, except offer to sell me one claiming to offer discount, it turn around the local store is way cheaper, I tried to complain but they refuse to collaborate with any agency and offer a replacement or a compromise, the caveat is a clause in the policy which force a mandatory arbitration so they can refuse your claim and force arbitration and force you not to repot any bad experience about them.
The customer service is so bad, they will hang up on me several time, they gave me a run around, the worst is the tricks they use to answer your b*b*b* claim, such as call our executive, our VP called you you didn’t answer, call us as a way to close the claim.
Finally, they canceled my account and refuse to refund my money back. We need some lawyers to pay attention to this fraud and file class action.
2 years ago Edited February 8, 2022
Lurlie Mahaffey New Smyrna Beach, FL
My heat went out on Wed. just before Christmas. They said they'd be here 24-49 hours. I live in Volusia County, FL. They went all the way over to another county, Orange, and booked a company who said they wouldn't be here until Monday. When Monday came, I received an early morning notice that they would be here. At 11:04 I received a text from them saying they were trying to reach me and if I didn't call back in next few minutes, they were going to reschedule me.l I called back at 11:12, less then 10 minutes. They have already gone on to another job. I have sat here and waited for 4 hours for nothing. What a scam. Can I give them an F?
2 years ago
todd samalin Atlanta, GA
Their focus is on collecting monthly payments, not paying out claims.
Here are the inventive reasons they came up with for only paying $250 on my $1000 repair bill:
1. Your $12,000 Viking range is 12 years old, so it's actually worth very little.
2. It's on a list of appliances they don't cover. Note that this incredibly long list wasn't shared with me prior to signing up.
3. They don't actually offer full coverage during the first three months. Also new information that wasn't shared with me until after I rejected their other excuses.
When dealing with this company all I can recommend is "buyer beware" and don't blindly believe that all reviews are real.
Even getting the meager payout took 4 months and numerous phone calls and emails.
2 years ago
Polly Porter Oklahoma City, OK
My customer service rep was Lorraine and let me say, she was exceptional. Had a bit of an accent, but spoke english fluently and helped me address all of my concerns.
2 years ago
Reply from Liberty Home Guard
Polly, thank you for the kind words and the high rating! Lorraine will be pleased to hear that she was able to properly assist you
Apr. 14th, 2022
HC Brana Sanford, FL
My dishwasher broke in mid august 2021. After paying $70.00 deductible the tech was sent and diagnosed a broken motor.LHG gave us a choice of a new one and we chose one. We paid for the installation, as this company does not pay for installation and kits, and the difference to a total of $268.67+. They told us that it would take 3 days. After calling for weeks and told that the machine was ordered, they said the place where they buy it was not responding and the would order from Lowes near us. Several days later they wanted us to pick it up and my husband id 80 yrs old with dissabilities. Finnaly I contacted Lowes and they said they would deliver for free. It is now October 5th and still waiting. Every single day with a different story. We feel that this company is the worst we have had and should be investigated by the State. Also make sure you read the contract BEFORE you purchase. They told us they cover this and this but they don't tell you that they don't cover installations, kits needed for installs of parts and they never tell you each has a limit. We are so so sorry to have purchased because it had A rating for BBB, which by the way is in Brooklyn NY not here in FL. and you CAN NOT contact the home office either or talk to a manager.
2 years ago
James Baylor Phoenix, AZ
Liberty Home Guard is one of the worst companies I have ever dealt with. Their customer service sucks and all you get from them is a run around. Just had our washing machine repaired and they made me pay $122 of the cost for the part. Have not given me any explanation why. It took almost three weeks and many calls to get it repaired. Now I have contacted them four times attempting to cancel my contract and again I am getting nowhere. Monday of last week I was told I would be contacted in 48 to 72 hours, nothing. Friday I was told that afternoon, nothing. Today they said they were sending an email to set up a time for a call, nothing. Just give me my money back and stop playing these stupid games. Horrible, horrible customer service!!
2 years ago
Mz.Wan C Indianapolis, IN
Horrible!! Worst home warranty company I have ever had. I would give no stars if I could. I do not recommend this company to anyone. I have had to use this service once. My electric dryer start a low humming noise. I made a service claim, they immediately to service fee from my account, before a technician were assigned to my claim. My issue started August 1st 2021 it is now September 12th 2021. I am still experiencing issues. The technicians have been to my home 5 times charging parts.. And now the dryer makes very loud noise also the dryer housing gets extremely hot.. I can not use in fear it will catch fire.. Liberty Home Guard does not verify the technicians they send to your home. They do not care I have been without my dryer for over a month or that I now have to take my clothes to the laundromat. I pay them monthly payment also service fee and now pay to use dryers at laundromat. Please beware horrible company!!
2 years ago
Chad Gilbert Dedham, MA
The customer service here is always caring, and responsive, and the technicians sent seem to know what they are doing. Nice service, a worthy investment.
2 years ago
Dinaearl Las Vegas, NV
This company is refusing to honor their home warranty contract to repair or replace an aged air conditioner that is over 20 years old. I have been with this warranty company since 2019, paid up front for the 6 yr contract. I have had to fight for every service provided, this one takes the prize! Denied for not having proof of regular maintenance they say.. The until is clean as could be after coming out of a windy season in the desert. I have been without air conditioning for 4 days now, with temperatures being over 100 degrees each day. This was explained to their staff as well as people with illnesses being in my home. There is no urgency to escalate this issue.
2 years ago
Diane Barrows Battle Creek, MI
I placed a claim on my dryer which wasn’t working and the very next morning, Liberty sent me a repairman, who fixed it right away. Definitely 5 stars! Fabulous work, LHG!
2 years ago
Review Source
Alex Smith
Reached out twice. Once to fix the oven and once to replace the garbage disposer. Both times ended with me being happy with the service. Thanks, Liberty.
2 years ago
Sophie Newell Chicago, IL
Amazing! One phone call with Liberty’s customer service and a technician came and replaced the garage door opener the same day! Easy and quick! Impressive.
2 years ago
Petrona Zickgraf Scottsdale, AZ
I have had three claims with LHG. The 1st wasn't too bad but that was because the tech wanted to be helpful. The second, a clogged drain. Their tech quoted $6000 to dig a hole in my bathroom to fix it. LHG offered to pay me $200. I found a different plumber on my own who fixed it the same day, installed a cleanout and gave us valuable tips. He only charged $1000. LHG refused to even pay the $200 they had offered before. Then the refrigerator went out. It took two days to get a tech. He said he fixed it. It wasn't. They sent him back again. He said it was fixed this time. It wasn't. Then they refused to send anyone else or cover a replacement, claiming it they don't cover "sealed system" on refrigerators. "All refrigerators, from the high tech ones to a small mini-fridge to a wine cooler basically use the same type of setup to keep cold things cold. They all have a refrigerator sealed system made up of a compressor, condenser, evaporator, capillary tube, and a suction line." So basically they are saying they don't cover how refrigerators operate? What nonsense. I immediately canceled my plan. Absolutely useless!
2 years ago
James Taft Henderson, NV
I purchased my Liberty Home Guard Policy back in August 2020 and did not have to use it till this July 7th 2021 when my Air-condition was acting up, so I contacted Liberty Home Warranty and put a claim in and the next day they sent out a technician to take a look at the unit, which is on the top of the roof and he inspected the unit and told me that the fan on the compressor needed to be replaced and possible add some Freon to the unit but he needs to get authorization first from Liberty, mean while it is 96 degrees in my home living in Henderson Nevada and it is 113 degrees outside , it takes them 1 week to get the O.K. From this one guy Diego that is a manager for Orders. So mean while waiting for Diego to give me the OK, I have moved my Family and dogs to a hotel where there is Air condition for 4 nights and return back home for them to fix the unit, so now I have paid $65.00 for the claim for them to come out to inspect it and $150.00 for the first hour of labor. After they installed the Fan for the compressor things where worst, telling me that there is a leak and the Freon there is not or soon to be gone and he reminds me that the unit is 23 yrs of age and suggested to replace the A/C Unit and he will call it in to Liberty Home Guard and see what the cost would be installed. Diego got back to me in 2 days and the price he gave me was fair, for a Goodman's 4 Ton, 14 Seer, 80,000 BTU Unit for $4,500 including install, but he left out what I found out $1,700 metal info structure , and metal infusion , both are for the stand that the A/C sits on, but at this time of how long it takes to get things going I will worry about that next. So after 3 days I give Diego the OK to order the A/C Unit and get it installed, and he tells me that he can do that in 10 days, but before he can reserve the A/C Unit, I have to sign and date the Replacement Agreement before he does anything, that took 4 days to do. After them receiving the Replacement Agreement Form they purchased the A/C and tried to run the two credit cards that I have used during the claim and did not ask which card to use they just went ahead and ran the cards that showed on hold, because they are the wrong card to run, after talking to there billing department and giving them the right card, I told her that she needs permission to run a card to make sure it is the right card to use. Now it is going on 2 weeks, I don't know when I will be expecting the shipment , they don't answer my phone calls and they always tell you what you want to hear and never happens, I have asked who is the contractor that will be doing the install, they have not answered me and it has been a week and to this day I have asked over and over and nothing, and they have $4,500 of my money and play this game. Today is the 9th of August and still have not heard anything other that the unit has been shipped to my home address, where I have no capability of unloading a 4 Ton A/C Unit at my house. If you want a scam co. to invest in, than you have come to the right place for someone to take your money leaving you high and dry, and the problem of this company is that I cant reach anyone higher in position than this Diego Guy, because the people that answer the phone is covering for him for some reason I don't know.
2 years ago
Meloney Holland FL
If I could rate it a zero I would. This is the second time that I have tried to use the service and I am getting the same run around. It takes 24/48 hours for a service person to call (if they call at all) then another 24/72 hours for them to come out and then another 24/72 hours for them to decide if they will honor the claim and then IF they approve 24/72 hours to make the repair.
My AC went out a week ago to day. I made my claim in the morning it is now one full week later and I am still waiting to see if they will pay the claim. It is 100 degrees outside and 81 degrees inside. My company had to stay elsewhere and my 86 years old father lives with me.I have shared all of this and all I get is we are looking at it.
Oh and by the way for your new comers beware of the a small rule buried deep in the policy that says not only do you need to wait the 30 day period to file a claim, but if you should file a claim before 90 days they will only pay $150.00 toward the repair. I read through the policy and did not catch that one. Just be very careful with this company as they will try to get out of any and all claims that are made. That has been my experience thus far. I am glad I didn't get the long term contract.
2 years ago
Briana Dorsey Kingsport, TN
The service was very professional, and I did not have to wait at all - the electrician came the very next morning. He was very friendly and courteous. Thanks
2 years ago
Carlos Frierson
I have own many properties in the past all had home warranties, of all Liberty Home Guard is the absolute worst. Not only is the customer service sub-standard but you constantly get the run around when calling for service. On 7/15/2021 we start having a issue with our hot water tank so on the next day I called the company to establish a claim ( we where totally out of hot water) I was informed that a technician will contact me to come out and diagnose the problem. I informed the rep that I am a disable veteran and it is essential that I have hot water. On 7/17/2021 I contacted LHG to informed that I still have not been contacted and they supplied me with a number of a company who then informed me that he cannot come out until 7/20/21
( 4 days now without hot water) He finally showed and informed me that tank need to be replaced due to electrical issues inside that tank that causes it to short out and not produce hot water. He stated that LHG will be informed of his findings. He also stated he will be submitting his report once he got back to his truck (electronically). two days past with no response so I called LHG to find out the status only to be told that it is under review and will take another 24 hours (now 8 days without hot water) On 7/23/21 I called only to be told that they have not received the report from the tech. On 7/26/2021 I called and ask to speak with a supervisor or manager and was told that none was available , but they had received the report and it was denied stating that the tech said that there was rust in my tank, which is not what the tech stated to me. So I called the tech and he stated that is not what he reported and ask me to have them send me a copy of the report. I then reached out to LHG who stated that they did not have a written report that it was verbal. The bottom line is that only after filing a compliant with the BBB and contacting my lawyer are LHG willing to ask they put it re-evaluate my claim. Save yourself the aggravation do not fall for the hype this is a very poorly ran company with no morals of messing you over its customers it's all about YOUR money. As of this review its been 12 days without hot water.
2 years ago
Sheila Henderson Hamden, CT
We have purchased a plan from Liberty Home Guard for 2 homes in a row now, and we feel confident in recommending Liberty’s services to all our friends and family.
2 years ago
Rachel Payne Las Vegas, NV
If I could leave a minus or zero star I would. They advertthey will do cash buy out etc the first claim I've ever had with these people for my air conditioning unit they said was not covered. Let me offer me a $5,000 repair fee with no options for financing. Then I went on my own had to finance a $9,000 unit and asked for a cash buy out of any sort of what they would have applied toward this other product that they were recommending and they said oh we're not doing that. However all this took about a month and a half to get dealt with we had no AC for a month before they decided to say oh this is not covered. Like many people on here they're very disappointed I have joined the ranks of them myself I will not be renewing next year. I saw one person took them to small claims That's a possibility for me. Do not get liberty They are not worth the money They do not cover the expense terrible terrible company.
2 years ago
ROBERT RUSSELL Las Vegas, NV
Received a 5yr contract, paid $625 on 3/19. Decided against the 5yr, however would go with a 1yr or 3yr plan. Spoke w Jordan on 4/10 who stated revised contracts would be forthcoming via original salesperson, Brad S. Received no communication from him, emailed what I wanted to do and received a reply that he wanted to talk. On 4/19 my credit card was charged another $625 that I did not authorize, nor had I ever clicked "Accept" to active the contract. I emailed Brad that I didn't authorize the charge, was going to dispute with my bank, however, still wished to pursue a home warranty. He has never replied, I have called to speak with a supervisor, then sit on hold for an extended period, hand up and call again and it's the same deal. On latest call after holding I reached Alice I believe. It was a bad connection and I requested she call back on my home phone, gave the number, she repeated, and no call back. After evaluating varies home warranty programs I chose Liberty, and am still interested, yet my experience with the sales team is very poor. Prior to logging a complaint with the BBB I wish to allow Liberty the opportunity to address this.
2 years ago
Gucci Girl Apex, NC
STAY AWAY FROM THIS COMPANY. THE SALES STAFF ARE VERY SNEAKY. THEY DON'T TELL YOU THE COMPLETE FACTS OF THE WARRANTY ALL THEY TELL YOU IS WE WILL REPAIR OR REPLACE YOUR APPLIANCES IF ITS BROKEN. IF THE APPLIANCE IS NOT AVAILABLE THEY WILL FIND THE CLOSEST COMPARABLE TO THE BROKEN APPLIANCE. TELLS YOU ABOUT THE 75 CHARGE FOR THE REPAIMAN TO COME OUT TO DIAGNOSE.
WHEN I FILED A CLAIM FOR MY DISHWASHER, THE TECHNICIAN SAID REPLACEMENT IS CHEAPER THAN REPAIR. I CALLED CUSTOMER SERVICE BECAUSE I GOT TIRED OF WAITING. CUSTOMER SERVICE WAS VERY SMOOTH IN SAYING THAT "WE LHG WILL BE SAVING YOU 20% OF YOUR DISHWASHER'S PRICE BECAUSE WE BUY IT FROM WHOLESALER. THAT WAS GOOD TO THE EARS. NEXT WAS LHG WILL CONTRIBUTE 150.00 TOWARDS THE DISHWASHER AND YOUR DISHWASHER IS 14 YEARS OLD THE DEPRECIATION VALUE IS AROUND 400+ i WILL PROCESS THIS RIGHT AWAY AND ORDER YOUR REPLACEMENT. THIS DIDN'T SOUND RIGHT. I STOPPED THE CS AND ASKED "SAY THE WHOLESALE PRICE IS 800.00 MINUS 150.00 LGH CONTRIBUTION MINUS DEPRECIATION VALUE 400+
WHO WILL PAY FOR THE DIFFERENCE? THIS IS THE SHOCKER !!! CS SAID THE DIFFERENCE WILL BE YOUR (CUSTOMER'S) RESPONSIBILITY. I TOLD CS TO NOT ORDER THE REPLACEMENT THAT I AM NOT GOING TO PAY A DIME. I WAS NOT TOLD BY THE SALES STAFF ABOUT THIS. CS SAID THAT YOU SHOULD READ YOUR POLICY. TOLD CS THAT I DIDN'T EVEN GET ONE. CS SAID THAT THEY ARE GOING GREEN SO EVERYTHING IS ONLINE VIA PDF.
WHEN I LIVED IN CALIFORNIA AND OUR AC BROKE DOWN I PAID THE REPAIMAN AND THE COMPANY REPLACED IT WITH A NEW ONE AND NOT A SINGLE DIME OUT OF MY POCKET.
LHG IS TAKING ADVANTAGE OF THE FACT THAT HOME WARRANTIES ARE DONE THE RIGHT WAY WHICH IS REPAIR OR REPLACE WITHOUT EXTRA DIME OUT OF CUSTOMER'S POCKET. HOMEOWNERS WERE USED TO THIS TYPE OF HOME WARRANTY UNTIL ONE CUSTOMER GETS A CALL FROM A LHG OFFERING WARRANTY SERVICES AND JUST HIGHLIGHTS THE GOOD STUFFS AND FORGETS THE NEGATIVE INFORMATION. NOBODY READS CONTRACTS ANYMORE NOWADAYS WHICH LHG ALSO TOOK ADVANTAGE OF CUSTOMERS.
DO NOT DO BUSINESS WITH THIS COMPANY.
LUCKY FOR ME MY CELL PHONE IS SET TO RECORD ALL INCOMING CALLS. THEREFORE I HAVE PROOF THAT THIS SALESPERSON NEVER TALK ABOUT DEPRECIATION. ALL MY QUESTIONS ABOUT SHOULD I HAVE A CLAIM THE ANSWER WAS REPAIR OR REPLACE.
TIME TO BRING THIS COMPANY'S VICTIMS JUSTICE. THIS COMPANY MUST BE TAUGHT A LESSON SO THAT NO OTHER COMPANY WILL FOLLOW SUCH A DECEITFUL BUSINESS.
3 years ago
