Name: Liberty Home Guard
Rating: 4.2

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Andrew Kurtz Greenville, SC

Had our first issue with our home (a plumbing issue) and opened a claim. The initial technician didn't respond, but the people from Liberty jumped in and had a new technician assigned and we had the problem solved quickly. Great overall experience.

3 years ago

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Robert Moore Easley, SC

Our garage door opener had a complete failure, and the technician showed up on time. He replaced the chain sprocket on our unit extremely quickly and was polite, professional, and courteous the entire time. It was an impeccable service. 5 stars all the way. This is the best home warranty I have ever purchased.

3 years ago

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Derek Fitzgerald Conyers, GA

My garbage disposal went down, and LHG's customer service rep was quick to help me out. Tech was clean, knowledgeable, and extremely informative before and after installation. Very polite and cleaned up before he left. Keep up the great work!

3 years ago

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Joseph Davis Solon, OH

We have had to use the warranty several times, three for plumbing and once for HVAC. Liberty Home Guard has been awesome! The response is immediate, and someone is out to address the problem quickly. The home warranty is a lifesaver, and these guys are real problem-solvers.

3 years ago Edited September 14, 2021

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Alex Garcia Raleigh, NC

I was initially skeptical about the home warranty product as a whole; however, we used our warranty twice within two months after purchasing our home and have had a very positive experience both times. One claim was for plumbing and the other was for 2 AC compressors that needed to be replaced. Both times the process was stress-free.

3 years ago

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Lily Bradford Virginia Beach, VA

I had a technician come out recently to unclog a sink drain and repair a small leak. Technically the leak fell outside the lines of coverage but Jonathan responded promptly, made an exception and was very courteous on the phone. He sent me a great technician who repaired everything within 72 hours.

3 years ago

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Michael Allford Washington, DC

The technician was friendly and took the time to explain to me the cause of the plumbing problem I had at home. It took him a couple of hours to fix, which I appreciated very much. Excellent and professional service on the part of LHG.

3 years ago

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jake m vincent Richardson, TX

we work it out liberty home guard Mr. G At frist it was a big headache Now, they paid the claim ,and I am happy. They agree to reimburt me some of my money on the furance and install 10/20/2020 I am hoping for at least 900 dollars back.

3 years ago Edited September 14, 2021

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Alan Arthurs Philadelphia, PA

I really appreciate that they offer so many ways to customize each plan, from adding different types of coverage to changing the duration. Thanks to their flexibility, I only have to pay for what I need. Best of all, when something breaks, I know that they always have my back.

3 years ago

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Dylan Duncan Dover, DE

Have been with them for some time already. Always talk to Alison, she is super friendly and does her best to help. I had my kitchen faucet replaced recently, I got instant approval and a reimbursement check after I picked what I liked over at Lowes

3 years ago Edited September 14, 2021

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Lidan Baruch Great Neck, NY

Libertys staff always answers the phone quickly and deals with my issues with the utmost standards of professionalism. I’d like to especially mention that Kay was very helpful in getting my heater repaired quickly and thoroughly.

4 years ago

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Ilana Brooklyn, NY

Liberty Home Guard is a reliable and superb home warranty company. James aided me in choosing the correct plan for my home that included total coverage. He was very helpful and I fully trust this company with anything that my home needs.

4 years ago

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John A. Hurst, TX

We are new to the company and my experience with both the warranty side and customer service side has been wonderful. I have worked with Ron B. on a few issues and he has gone above and beyond relative to my issues, including regular follow-up. I have already recommended LHG to my friends and will continue to do so.

4 years ago

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Ron Brooklyn, NY

“The day I purchased my policy, Liberty Home Guard touted their ability to save me money on a refrigerator replacement. They literally got me a $8,000 fridge for $6,000. I saved $2,000 even before my policy became effective! They’re an amazing company!”

4 years ago

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peggy cherry Kings Mountain, NC

I had this company when I first bought my home. I did not have to make a claim so I cannot give them any thing less. I spoke with a Representative before my expired, to renew. She was kind and patient because I asked a lot of questions. It would not be fair to them. The lady whom I bought my home loves them.

9 months ago Edited July 14, 2023

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Joy Headland Surprise, AZ

Over the past couple years, we have used Liberty home guard for our appliances. They have been prompt and professional, and Emily always reaches out to us to make sure that the technician did what he was supposed to do and arrived on time. Definitely would recommend this company and have!

11 months ago

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Matthew Laney Oceanside, CA

I chose a Liberty Home Guard residential warranty on a former home that I lived in. The premium was reasonably priced and the customer service was excellent. I had to file a claim a couple of times and each time I did the adjustment was fair saving me money on the repairs. The Liberty Home Guard warranty gave peace of mind and good value for the expense.

1 year ago

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Verified Customer

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Timothy Bankston Carrollton, GA

My water tank went out and all they want to pay is $175 of the $2250 they said it will coast to fixed it. When I purchased this warranty they told me if any of my appliances were to go out they would replace it but thats a lie!!!

3 years ago

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Ms Missy McDonough, GA

I am currently experiencing an ongoing issue with this company as they are refusing to honor their contractual obligations and are attempting to only offer a "courtesy approval" of a minor $500 contribution instead of the full amount of Liability for a replacement as stated in the policy. This is after 3 weeks from my claim, of which, the first week was a complete waste of time due to their unreliable contractors who never came by. I had to escalate my claim just to get someone to come diagnose my issue and deal with agents who provided misleading information or completely misinterpreted the nature of the call. This company needs to stop being cheap and misleading, and accurately honor the policy for replacements per their full faith obligation claim.

10 months ago

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Nicole Lemen Clarksville, TN

This company is a SCAM. They’re a fairly new company that’s only been in business since 2017. In the policy/contract it states they’ll only cover up to $500 or the book value of covered items (see below). Talked to Michael who said he was the head of the Resolutions Department and that’s exactly what he said. So my HVAC system went out and they’ll only cover $500 of the total ~$8,000 cost. Paid $600 for the policy and $100 for the tech to come out and look at my HVAC so I’m not even getting back the money I put into it. DO NOT BUY A POLICY FROM THEM. 1) Diagnosis and repair/replacement is limited to $500 for the Covered Items identified in Sections D.4, D.5, and G., and $250 within 90 days of the Effective Date; (2) Coverage for R-410A refrigerant itself is limited to $10 per pound; (3) LHG will cover up to the Covered Item’s Book Value

11 months ago

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That Appliance Guy Taylor, TX

Liberty home guard has been a top notch company to work with!! I wish other home warranty companies would be like this!! Thanks Liberty, keep up the great work!!

11 months ago

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Pamela Dorr Kent, OH

As a vendor providing services to a client of theirs, Liberty Home Guard was very easy to work with. Great response time, communication and payments for services rendered!

11 months ago

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Lulu Roy Las Vegas, NV

Called and spoke to Taniyah Sh we was so very polite, precise, and helpful with my claim for my built in microwave! I also spoke to her supervisor Jamana and told what an accent she is to your company. Thank you!

1 year ago

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Ezra Dawson New York, NY

Skilled technicians who know their trade. Our entire central HVAC system was replaced within two visits and it has been working perfectly since last summer. Thanks for doing what you say you will.

1 year ago

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Jasper Welch New York, NY

We had a problem with our lighting and the Liberty Home Guard covered the entire job. The electrician replaced a bunch of sockets and spent three hours afterwards making sure everything was wired and working properly.

1 year ago

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Jane Chapman Chicago, IL

I have been with Liberty for almost five years and haven’t had a single issue with the quality of work or their customer service. I plan on sticking with them and recommend them to anyone considering a home warranty.

1 year ago

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Joshua Stephens New York, NY

Joe was really helpful in getting my last claim processed. I told him there was a contractor in my area that I did not want coming out and he checked up on it and ensured that I would get a different technician.

2 years ago

Reply from Liberty Home Guard

Joshua, thank you for the kind words and the high rating! Joe will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Emma Cruz Duluth, GA

We have 10 different properties covered with them, we use them as a sort of property manager really and they are not afraid to lean in and get us the speed and financial coverage we need.

2 years ago

Reply from Liberty Home Guard

Emma, thank you for the kind words and the high rating! We are always here to assist!

Apr. 14th, 2022

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Roxanne Burton Ridgewood, NY

Charles was super helpful answering my questions about coverage and the claims process when my clothes dryer broke. He also gave me some tips on maintaining the unit and keeping the lint filter clean.

2 years ago

Reply from Liberty Home Guard

Roxanne, thank you for the kind words and the high rating! Charles will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Ulysses Turner Wellington, FL

The contractor gave valuable advice, arrived on time, and wore a mask. He fixed the leaky sink within an hour and cleaned the space when he was finished. Happy with the service.

2 years ago

Reply from Liberty Home Guard

Ulysses, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Ethan McDaniel Irvine, CA

Fixed the pool pump last week with Liberty - no issues or stress. All was handled by the Liberty team, and all I had to do was ensure someone was home when the technician arrived.

2 years ago

Reply from Liberty Home Guard

Ethan, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Patricia Goodwin Newport News, VA

I ended up using my Liberty Home Guard Warranty more than I thought I would. They came through every time for all my appliance fixes that I needed without any stress, delays, or hassle. I recommend them to everyone I know.

2 years ago

Reply from Liberty Home Guard

Patricia, thank you for the kind words and the high rating!

Apr. 14th, 2022

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ANNE MUNN Dearborn Heights, MI

I can only speak of Brad... very concise and professional. I will be seeking him out when I'm ready to purchase services. I will also refer friends, he is a polite young man.

2 years ago

Reply from Liberty Home Guard

Anne, thank you for the kind words and the high rating! Brad will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Esther Crawford Albemarle, NC

Liberty jumped into action super quickly when we had a pipe burst. They rerouted a plumber in the field who was at my home within the hour. Needless to say, my family and I were seriously impressed. Great job Liberty!

2 years ago

Reply from Liberty Home Guard

Esther, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Arnold Haynes Mobile, AL

Love being enrolled with LHG. Every time I put in a service request, within a super short period of time I know who will be coming to my home to address my problems. Service has always been stellar and professional.

2 years ago

Reply from Liberty Home Guard

Arnold, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Lillian Lamb Fenton, MO

My swimming pool pump was leaking. I reached out to LHG, and they sent me the technician the next day. He was professional and fixed the leakage right away. Very happy to have my warranty!

2 years ago

Reply from Liberty Home Guard

Lilian, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Peter Little Clarksville, TN

Excellent service, the technician was very helpful and explained in detail what went wrong with our dishwasher. Very honest, hard-working technician, and great customer support. Will recommend.

2 years ago

Reply from Liberty Home Guard

Peter, thank you for the kind words and the high rating!

Apr. 14th, 2022

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David Robinson New York, NY

I have nothing but positive things to say about Liberty Home Guard. After fixing our leaking garbage disposal, they followed up with me to make sure the experience was satisfactory.

2 years ago

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Sherry Dougherty Atlantic City, NJ

Ever since I purchased the Total Home Guard coverage I’ve submitted 4 claims and all went pretty smoothly. Only one claim took a week but the other 3 were within 48 hours, and I was very happy.

2 years ago

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Zayn Crabs Denver, CO

Everything was as promised. Speedy service and great communication. We were in the know about our washing machine replacement, and it happened really quickly. We appreciate it, Liberty!

2 years ago

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Debbie Winters Aberdeen, MD

My dishwasher started leaking, and LHG managed to send me a repairman promptly. He arrived the next afternoon and was really courteous and professional. Thanks, I appreciate your service!

2 years ago

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Martha Milligan Dallas, TX

The electrician whom Liberty sent was informative and courteous and very respectful of my home. Did a fast and efficient job, wore a mask all the time, and cleaned the area when he was finished. I am impressed.

2 years ago

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Guillermo Bautista Santo Domingo Este, 32

This company has been great with all of the services they have given me, the appointment on time, great work from the technician and exelent customer service over the phone, great company.

2 years ago

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Harold Dunn Randlett, OK

Stellar experience with a customer service representative during my call to report an issue with the dishwasher. The technician who performed the repair was also excellent. Special shout out to Jonathan!

2 years ago

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Annabella Wagner Brooklyn, NY

Very speedy response and stress-free repair of my broken refrigerator. I was nervous it would need replacement, but the guy was a real pro and took care of the broken spare part perfectly!

2 years ago

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Silvester Daniel Hingham, MA

Very happy with Liberty Home Guard’s service. Requesting appointments are super simple, tech’s are pros, and clean up after themselves. All three of my claims were handled within days of me notifying them.

2 years ago

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Paul Kelley Commack, NY

We have had 3 claims filed thus far. And all of them were resolved very quickly. We are definitely happy about the investment in our Liberty Total Home Guard policy, happy to have the peace of mind.

2 years ago

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Patricia Cook Jersey City, NJ

We needed an electrician to fix an outlet. From scheduling to completion, everything was quick and easy. The rep came the very next day and did his work quickly and professionally.

3 years ago

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Denise Gaskins-Pena

The Customer Service Agent, Brad S., did an excellent job explaining the plans and discounts offered. I signed up immediately. I'm waiting to see how the repair/replacement phase goes. Customer service is excellent.

3 years ago

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Brian Ford Fort Worth, TX

We have had very good service from LHG. The customer service reps have been very considerate of scheduling and communication, and the technicians they have sent follow covid protocols. We are satisfied so far!

3 years ago