Name: Liberty Home Guard
Rating: 4.2

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Debra Karam Phoenix, AZ

We haven't used the home warranty yet, so can't rate performance, but we give high marks to our account rep, Brad S. He walked us through the process, was very informative, patient, and answered all of our questions. We purchased two home warranties from him and look forward to a good relationship with Brad and Liberty Home Guard. We liked the BBB rating of "A" as well.

2 years ago

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Frank Dean Miami, FL

The faucet in my kitchen was leaking like a geyser and making a huge mess, called Liberty Home Guard and although leaks as per their agreement are not covered, they didn’t run from the problem and instead extended a courtesy and dispatched a technician who came out and fixed it in 30 minutes, they took a fee of $85, but it was fine. Happy nonetheless.

2 years ago

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Joanna Golden Wilmington, DE

Happy with my total home guard plan. It was super easy to get enrolled with them, the rep was very knowledgeable and easy to speak with. He was patient and explained every part of the coverage including what is and isn’t covered. The rep helped me choose the coverage that was best for my home’s needs. So far I am happy with their service. I am hopeful that the claims process will go as smoothly.

2 years ago

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ugohorn Wharton, TX

I just called Liberty Home Guard and was fortunate enough to talk to Brad S., in which he took his time to explain the different programs that they offer. He was very patient with me & my wife and answered all of our questions. Once we decided which program would work for us Brad helped us to get started. Excellent customer service experience. Thank you Brad

3 years ago

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Denise Golden Mesa, AZ

Brad S. was informative and helpful regarding plan options. In addition, he offered a veteran plan for us with a flexible payment option that put my husband’s mind at ease. We appreciate that you are u.s based with a quick service call turn around time if we need to use our plan. I read good reviews on your company, and Brad made us feel in good hands.

3 years ago

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Arlene D'Ambrosia Whiting, NJ

My representative is Brad S. He went above and beyond with my initial phone call of questions and concerns. My main interest on a Home Warranty plan is the sewer and main water lines leading to the home, since not all companies offer that. He patiently and politely helped me and informed me with information other companies didn’t. I wasn’t rushed. He answered all my concerns I was impressed because he didn’t read off a script as other companies did. I’m very pleased. I would recommend Brad to others.

3 years ago

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Susan Campbell Sterling Heights, MI

Liberty Home Guard has been great! Highly recommend them to anyone looking for a quality home warranty. They do exactly what they say they will do, are very courteous, and have always been very helpful with every claim we submit, big or small. We have referred it to numerous coworkers, friends, and family members and will continue to do so. I suggest you do the same, call in and ask for Jonathan M.

3 years ago

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Mickey Lieberman Overland Park, KS

They deducted the service fee over 1 week before any service was scheduled. Then after several days, they send me an email with the name and number of the plumbing company. I call the plumbing company to find out when they will be here and I am informed by the owner of plumbing company that they DO NOT work with Liberty Home Guard! So I am out 75.00, I called LHG to complain and requested someone call me ASAP. After 3 hours, there has been NO return phone call to address this problem.

3 years ago Edited September 14, 2021

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Nancy Lakeland, FL

I was skeptical about home warranties after doing a bunch of research. I have to commend Leo on doing a great job on educating me about the industry and Liberty Home Guard's difference. He told me about their project management and wholesale club programs. Right after signing up, Leo transferred me to their procurement department, and Liberty was able to get me a replacement dishwasher and save me $250 off of retail.

4 years ago

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Charles Phoenix, AZ

I’m a happy member of liberty home guard for 7 months now. Excellent experience on my first claim. I had an issue with my heating system so I placed a claim and was very surprise by how quickly they respond and the next day I already had my system up and running again. I have experience other options in the past and I must say that the service I received from liberty is by far the best I had ever experience in the past. Thank you liberty home guard. A+ and highly recommended.

4 years ago

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Abidoye Timilehin Otan Ayegbaju, OS

I love their service comfortable and reliable they don't cheat I love them a lot

2 months ago

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Kyle Zak Peachtree Corners, GA

They must have paid people to get those high reviews. This is one of the worst companies I have EVER dealt with. It's a scam - and I wish I would not have wasted my time or money. They do not record conversations because they do not want it to come back on them that what they originally said and what happened are miles apart. Wish they had an option for 0 stars

4 months ago

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Shayana Galliher

Crook Company, plain and simple. I’ve had LHG for a few years and my experience has consistently gotten worse. I’ll put a few examples below: 1. I needed some general plumbing help. It took a few days to have the plumber come out, which is fine it was not an emergency, however, it took a weeks after for him to come back and fix. I had to reach out multiple times for him to finally help. Once done, his work wasn’t completed properly and when I called LHG for help they said I’d have to pay the $125 fee again for his mistake. 2. Recently had my AC go out. It happened late at night and they boast they have emergency services but wouldn’t send someone out or approve quick enough so I had to pay out of pocket. They ended up only paying me $80 out of a $400 bill because it wasn’t approved. Really look at the wording in their contracts. When I called customer care to see if I could get anymore off my bill I was met with extreme rudeness and them saying well at least you’re getting $80. 3. From this incident, I wanted to cancel my policy. I asked them the cancellation process, they told me that once I cancel I would be able to receive partial refund. So then I go to cancel and it’s no we are taking all your money and it says in the contract part J. I asked for leadership to assist and they will not escalate up. I’ve reported them to BBB, getting a lawyer involved and am now leaving bad reviews all over the internet so hopefully someone else is warned. I also found a Reddit thread where some stated they are allegedly paying for reviews > just type in Liberty Home Guard Reddit and you’ll see If you have to allegedly pay for reviews, you aren’t a good company.

6 months ago Edited September 21, 2023

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Joshua Hancock Weehawken, NJ

They're always just a phone call away. I have been using their service for 3 years already and don't plan to stop. Absolutely delighted with what I get from this home warranty provider.

9 months ago

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Julian Nichols Weehawken, NJ

I love Liberty Home Guard's service. I have tried others, and they just don't match this company. Every time I have had a problem, they have been there for me until the end. And made sure all was good. Thank you.

9 months ago

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Betty Skinner Orlando, FL

Any time I needed a repair or replacement, they worked quickly and never made me wait for an unreasonable amount of time. So far, I am happy with their product and I hope it continues like this.

11 months ago

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Brandi Olson New York, NY

Liberty’s Systems Guard plan was definitely worth the investment! We’ve had multiple issues with air conditioning, heating, and electrical over the past three years and they handled it all perfectly well. Thank you very much!

1 year ago

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Larry Simon Weehawken, NJ

Their entire customer service team, at least the many people I’ve had the chance to interact with, have been polite, smart, and worked really hard. Ryan was especially a standout performer among the bunch. Our claims are always handled with attention to detail and the experience does not give the client any undue headaches.

1 year ago

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Tammy Little New York, NY

Nothing is ever too much to ask of them and they take initiative in helping their customers. Most recently, they sent someone out to help us hang up TV’s in our house. Their willingness to step in and help is what makes them reliable and we grateful to them for doing so.

1 year ago

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Wesley Jarvis Woodbridge, VA

I submitted a claim via Liberty Home Guard’s app, and I was impressed with how quickly they responded. Their repairman was at my home to fix my oven the next day. I’m definitely pleased with how the process with Liberty Home Guard went. Many thanks for your incredible assistance!

1 year ago

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Glenn Henry

Liberty Home Guard helped me out when my heating unit stopped working in the middle of winter and they were able to send someone to our house and fix it within 24 hours. I’ve always had great service from them, but I was definitely most impressed with how this last one went.

1 year ago

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Troy Simpson Weehawken, NJ

Julia was very helpful for my last claim. She was matter of fact, to the point, but most importantly, she knew her stuff. When I told her what my issue with my garbage disposal was, she knew right away that it had to be replaced and 3 days later, without even sending a technician to look at the problem Liberty fully replaced my garbage disposal.

1 year ago

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Cordelia Foster Weehawken, NJ

Liberty does a great job of making things easy. I reached out to them last week because my oven all of a sudden stopped heating. They sent someone out to my house 3 days after I filed the claim and they had my oven back up and running in under an hour. Very nice experience so far.

1 year ago

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Evan Klotz New York, NY

Derek was very helpful. He assisted me with the claim, gave me all the details and assigned a tech to come in short notice. The tech was also very professional and thorough. He fixed the dryer without any issues. I’ve not had a hiccup with any of my claims yet.

1 year ago

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Valerie Harris New York, NY

We’ve only had one claim with them so far but it went smoothly. It was for our washing machine and their contractor arrived punctually at the scheduled appointment time. He fixed the noise and smell with our washer and gave us some good tips to avoid them from reoccurring again in the future.

1 year ago

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Monique Davis New York, NY

After we placed a service request, Ryan from Liberty called us right away to help us find a convenient time to schedule an appointment with their service providers. The plumber was only fifteen minutes late and most importantly was able to fix the issue in that visit and everything works perfectly now.

1 year ago

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Edison Taylor Toronto, ON

Lauren was super helpful during our call today. He completely understood our situation right away and fit us into their schedule without issue. Their tech arrived a few hours after we spoke and fixed our electric outlets in our living room within 45 minutes. Fast and easy experience.

1 year ago

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Lorraine Brown Albany, NY

The Liberty’s technician came the next day, came when they said he would, and got a call 30 mins before he arrived to let me know he was coming. Repair was fairly simple and he showed me what to do to fix it myself if it gave me trouble in the future (or at least how to check it)

1 year ago

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Caroline Carter Orlando, FL

Liberty Home Guard is definitely the best of the bunch. I did a ton of research before signing up, and everything with them, from my sign up process with Michelle to submitting claims, most recently I spoke with has been smooth and satisfactory.

1 year ago

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Judith Ridge New York, NY

We were very pleased with the work that Liberty did for us this time. They helped source a rare part replacement for our ancient dryer, and got it delivered within a few days. Repairs went relatively quickly, and what surprised me the most is that the technician knew a work around for a part replacement which was discontinued. Really impressed.

1 year ago

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Marion Hamilton Chicago, IL

I just don’t imagine myself ever owning a home without Liberty Home Guard. They’ve replaced a bunch of appliances (and my A/C) at no additional charge and it is much more convenient to work with them than find a technician yourself.

1 year ago

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Daniel Martinez Miami, FL

Thank you Julia, for the follow-up call to ensure I was happy with the service and that my washing machine was now working well. I am always impressed by the level of customer service Liberty provides each time I file a claim. They work hard to ensure that your problems are fixed with real, not band-aid solutions.

2 years ago

Reply from Liberty Home Guard

Daniel, thank you for the kind words and the high rating! Julia will be pleased to hear that she was able to properly assist you.

Apr. 14th, 2022

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Clayton Smith New York, NY

I had a great experience speaking with Lorraine today. She really went above and beyond to source a service provider in my area and as a result, found one who came out to our home within just a couple of hours and he was able to fix our dryer! He was very tidy, and responsive (and overall professional).

2 years ago

Reply from Liberty Home Guard

Clayton, thank you for the kind words and the high rating! Lorraine will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Robert Green Shawnee, KS

We are pleased with the service we received so far. The technicians were knowledgeable and caring. They resolved our issue with the washing machine on their first visit (all said and done, within 3 days)! Special thanks to Ryan for going the extra mile to speed up the technician’s visit, and following up afterwards.

2 years ago

Reply from Liberty Home Guard

Robert, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Brandon Berrington New York, NY

I am still impressed with Liberty’s service after over almost a year of being with them. All claims have been handled on time and they always keep up to their promises of fixing covered appliances or replacing them. I am happy to continue my membership and am recommending their services to my colleagues and friends. Keep it up guys!

2 years ago

Reply from Liberty Home Guard

Brandon, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Set Fraser New York, NY

Quick call back response for our dishwasher problem we filed a claim on. An appointment was set up for the very next day. The service technician from Liberty resolved the issue in 45 minutes. He was attentive, polite, neat, and professional. A+ service.

2 years ago

Reply from Liberty Home Guard

Set, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Sebastian Thompson Raeford, NC

I very much appreciate that Liberty was able to get our garage door opener fixed in a timely manner. Jake, who assigned us the locksmith jumped all over our claim right away. The locksmith was great and fixed it in one trip. I very much recommend Liberty!

2 years ago

Reply from Liberty Home Guard

Sebastian, thank you for the kind words and the high rating!

Apr. 14th, 2022

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David Hill Coralville, IA

The repair of the pipe that burst in my house was carried out timely and with a full explanation of what was being done. I had a number of issues, all covered by my warranty plan, and Liberty delivered fairly. Our agent, Abigail, was very understanding, and attentive.

2 years ago

Reply from Liberty Home Guard

David, thank you for the kind words and the high rating! Abigail will be pleased to hear that she was able to properly assist you.

Apr. 14th, 2022

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Nicholas Clarck New York, NY

I have had a good experience with Liberty Home Guard. I’ve used my policy with them several times since I purchased a new home. Rachel from Liberty’s customer service was wonderful and the repair people that have been at my house to fix my broken items have been high quality. So far I’m glad I went with Liberty.

2 years ago

Reply from Liberty Home Guard

Nicholas, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Joan Sanders Billings, MT

The technician was very polite and knowledgeable. He diagnosed the issue thoroughly. I am waiting on Liberty now for next steps. We need a replacement unit and I hope they don’t give us a hard time. If they do I will be updating this review to reflect as such. Thanks.

2 years ago

Reply from Liberty Home Guard

Joan, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Kelly Marie Cannon Brooklyn, NY

Excellent! The customer service representative was very helpful, friendly, and informative. My latest claim was covered in full - they replaced my washing machine. Thank you for the new washing machine! I also want to mention that Ryan was very helpful.

2 years ago

Reply from Liberty Home Guard

Kelly, thank you for the kind words and the high rating! We are always here to assist you.

Apr. 14th, 2022

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Michael Montgomery Edmond, OK

It’s been really nice to have Liberty Home Guard’s coverage. They’ve done such a good job on my claims that I’m generally less anxious about things in my home braking. Whenever anything in my house gives me an issue, I log in to my account and file the claim and Liberty takes care of the rest.

2 years ago

Reply from Liberty Home Guard

Michael, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Franklin Bennett New York, NY

The technician who came to fix our AC was stellar. He arrived on time, was knowledgeable and respectful. He took care of the issue, gave worthy recommendations on how to maintain the ac properly, and left the area clean when he finished. Thank you, Liberty, the service is impressive!

2 years ago

Reply from Liberty Home Guard

Franklin, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Chloe Newman Katy, TX

The repairman called 1 hour before arriving and showed up on time. I also got an automated text message from their system notifying me when they’d be arriving. He fixed my oven during that first visit as well. I’m quite happy with their level of communication and coverage so far.

2 years ago

Reply from Liberty Home Guard

Chloe, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Harvey Cross Zanesville, OH

They were able to get a replacement microwave over to my house in faster time than my previous home warranty company (American Home Shield) was able to get a technician to arrive and diagnose an issue. If you are getting a home warranty, you absolutely should go with Liberty Home Guard.

2 years ago

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Alma Murray Minneapolis, MN

Our garbage disposal stopped working, and LHG had a brand new one shipped to me within the week. They did not bog us down in red tape or unnecessary processes. They are worth the investment because they understand that time is money and work hard to get the needful done quickly.

2 years ago

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Sophie Owens Lexington, KY

LHG, the electrician John you assigned me was courteous, professional, and precise. He left little trace in the area he was working in and replaced the outlet without issue or any cosmetic damage. The service was exceptional.

2 years ago Edited September 14, 2021

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Peter Summers Trenton, NJ

Easy to schedule an appointment with tech. First time user and the customer online portal worked well after what I had experienced last year with another company! Thank you very much Liberty team and Kayla for walking me through the online portal set up.

2 years ago

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Harmon Asker Baltimore, MD

The serviceman Liberty Home Guard had assigned was on-time and repaired my HVAC unit in one trip. He was polite and professional and then Liberty Home Guard followed up to put me on a maintenance program for the new unit. I sincerely appreciate the quality of the service LHG delivers.

2 years ago

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Robert Joseph Boettger Houston, TX

I spoke to a representative named Brad S. He was chock full of information and very courteous. He gave me all the information I needed and answered all my questions. He even gave me options to make my plan more efficient and to save me money. If this company is as good as he was, I think I will like them!

2 years ago