Name: Liberty Home Guard
Rating: 4.0

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Verified Customer

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Fernando Battle Bluefield, WV

I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!

2 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Gervase Garrett Horn Lake, MS

I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.

2 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Kylie Rogers

They managed to get my fridge fixed in no time, having this plan saved me a lot of trouble. I appreciate their willingness to work with their customers under all circumstances, Jonathan knows what I mean, thank you again to Jonathan for assisting me in getting my claim filled.

2 years ago

Reply from Liberty Home Guard

Thank you for the kind and honest feedback! We will pass your kind words to Jonathan.

Jun. 5th, 2020

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William Medina CA

I just want to say that LHG has been a good investment, for my home appliances and electronics.

4 weeks ago

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DELEON HVAC

It is a pleasure to work with Liberty Home Guard, approval on site and easy to collect payment after repair is done.

1 month ago

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Kairos Enterprises LLC Olathe, KS

I would often have to have follow up services for the same issue. Plus, I would have to remind them that the service call was for the same issue to avoid paying an additional service fee.

4 weeks ago Edited April 28, 2023

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T Wilson Dallas, TX

Adam S was outstanding! Very thorough and pleasant. Overall helped confirm I made the right home warranty company choice.

1 month ago

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Lulu Roy Las Vegas, NV

Called and spoke to Taniyah Sh we was so very polite, precise, and helpful with my claim for my built in microwave! I also spoke to her supervisor Jamana and told what an accent she is to your company. Thank you!

4 months ago

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Troy Simpson Weehawken, NJ

Julia was very helpful for my last claim. She was matter of fact, to the point, but most importantly, she knew her stuff. When I told her what my issue with my garbage disposal was, she knew right away that it had to be replaced and 3 days later, without even sending a technician to look at the problem Liberty fully replaced my garbage disposal.

6 months ago

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Cordelia Foster Weehawken, NJ

Liberty does a great job of making things easy. I reached out to them last week because my oven all of a sudden stopped heating. They sent someone out to my house 3 days after I filed the claim and they had my oven back up and running in under an hour. Very nice experience so far.

6 months ago

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Evan Klotz New York, NY

Derek was very helpful. He assisted me with the claim, gave me all the details and assigned a tech to come in short notice. The tech was also very professional and thorough. He fixed the dryer without any issues. I’ve not had a hiccup with any of my claims yet.

8 months ago

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Verified Customer

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Patrick Baker Cherry, IL

I got a one year policy to test out their service, and when my fridge broke they sent out a mechanic. They ended up being able to fix it within a few hours, and it's been working like new since.

2 years ago

Reply from Liberty Home Guard

Patrick, thank you for the kind and honest feedback! We are glad you chose us as your home warranty experts.

Jun. 5th, 2020

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Carlos J. Ramos-Ramirez Phoenix, AZ

Great interaction and overall experience!

3 days ago

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Larry Crist New York, NY

Once I submitted my claim through the portal, Simon called me right away and asked me a few follow up questions to get a clearer understanding on the issue we were having with our refrigerator. Once we were done, she told me that the repairman would be at our house the next day. As promised, the repairman came on time and fixed the issue on that first visit. The repair was covered in full so outside of our deductible we did not have to come out of pocket.

9 months ago

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Torres Stewart New York, NY

I am very satisfied with the service Liberty Home Guard provided us. They replaced my refrigerator within two days and made sure everything was working properly. Abigail in their customer service department was sweet and did not keep us waiting too long on the phone when we had a question on our claim. It is nice to finally have a home warranty service we can rely on.

9 months ago

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Doug Wallen New York, NY

Wonderful service with extremely competent and helpful staff (thank you Abigail). On my first claim, it took less than 24 hours to get it all sorted out. They replaced my dryer and it didn’t cost me a dime besides for my $100 deductible. I am very happy to recommend Liberty to others and certainly plan to be using them again next year. Thank you to everyone.

9 months ago

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Jenny Pitcher New York, NY

Another claim handled well by Liberty Home Guard. They replaced my Oven but it broke again (I think because of the wiring in my home). But when it needed to be replaced agin, not only did they cover it but they sent an electrician to check the wiring and also covered that work. Easy to use service and no nonsense with their coverage, which is why I’m giving them five stars.

9 months ago

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Luke Braswell

Within two hours of speaking with Liberty Home Guard’s customer service agent Brian, their technician arrived at our home. We absolutely did not expect it to go that fast, in fact we were away and the technician politely waited around for 15 minutes for us to get back home, after he called us to let us know he arrived. He took care of our dryer in that first visit. Definitely a positive claims experience with them.

10 months ago

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Muriel Fane Miami, FL

My microwave broke and without even needing to send a repairman, Liberty Home Guard ordered me a new microwave and had it at my house two days later. They also made sure to have a repairman at my house the day the unit arrived so that they could facilitate installation. Gabby did a great job following up with me after the claim which I appreciated from them, checking up on me and confirming everything. I appreciate a thorough approach when it comes to a service I subscribe to.

10 months ago

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Mark Kirby New York, NY

Just wanted to say thank you to Lorraine who helped resolve my claim. We had an active leak and I needed someone over to my house STAT. I spoke with Lily who was somewhat helpful and I’m grateful she got me on with Lorraine, her supervisor who was able to help be get my claim expedited. Luckily the issue was completely taken care of that very same day.

11 months ago

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Marylou Beasley New York, NY

I’ve had an Appliance Guard warranty with Liberty for the past 4 years and so far it has been smooth. During my tenure with them, I’ve had my oven, refrigerator, and dishwasher replaced. All in, saved $1,400. Every time something breaks - Liberty has been there standing behind me. They’re product is cost-effective and practical. I plan to renew this year for the fourth time.

11 months ago

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Amelia Welch Chicago, IL

The customer service team at Liberty Home Guard is just consistently strong. Whether they’re explaining to you the coverage or helping you get your claim prioritized (all things I’ve personally experienced), they communicate clearly and patiently. They have displayed understanding of my perspective and empathize with you. I can’t say that I’ve always been covered for each of my claims and haven’t had to come out of pocket sometimes, but my expectations were always set and I was communicated with clearly and effectively. And yes, overall during my years of coverage with Liberty Home Guard I have saved thousands of dollars by using them.

1 year ago

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Charlene Peters New York, NY

Emily from Liberty Home Guard was very helpful. She offered to help us navigate the online portal the first time so we could learn how to use it (and not have to call in, in the future). She helped us submit a claim for our oven, and then checked on her end to ensure it all went correctly. She then personally went into their system and found a contractor who was going to be around our home the next day. The next day the contractor arrived and determined the oven should not be repaired. They followed up and let me know that a new oven should be arriving at our house the next week and that this same contractor would be back to install it. Our new oven was installed the next week and Liberty Home Guard followed through on their plan to the tee.

1 year ago

Reply from Liberty Home Guard

Charlene, thank you for the kind words and the high rating! Emily will be pleased to hear that she was able to properly assist you.

Apr. 14th, 2022

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Rosie Walton New York, NY

This is the first time I have had or used a home warranty, and Liberty truly delivers a stellar performance. Their customer service representatives were an absolute pleasure to speak with, the answer my call quickly, spoke english fluently, knew the product inside out and made me feel comfortable the whole way through. The repair man who showed up to take care of the issue even spoke highly of them, it seems he and his company held this company in high regard. I will be renewing my contract next June and will have Liberty’s plan as long as I own my home. Thank you for great service, it is a pleasure to work with you.

1 year ago

Reply from Liberty Home Guard

Rosie, thank you for the kind words and the high rating! We look forward to always assisting you!

Apr. 14th, 2022

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William Cunningham Wichita, KS

I am a new customer and my agent Brad had to put up with a lot as I was going back and fourth. His professionalism and patient attitude were fresh air compared to the rude unprofessional agents I deal with on a daily. He is one that cares about taking care of his clients, rare in these days of Covid-19. I have some health problems and thought this would be a stressful process as dealing with most things seem to be these day . But Brad made this process stress free. i want to thank you Brad for all your held and I feel comfortable coming to you in the future and recommending my friends and family to you also. Thank you Brad for all your help. I can be contacted for further comment if necessary. Also one last note I was going to go with American Home Warranty but after talking to Brad decided against it and I feel very comfortable with my desision. William T Cunningham New customer

2 years ago

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Joyce DiGrazio Toms River, NJ

Horrible. I needed service on my garbage disposal. Paid my $75 and repaid said not repairable. Liberty has said they will replaced the uni It but not the labor. What’s the sense of having a warranty. I did have a warranty with Sears and they do did cover parts AND labor. Do not use. Check someone else out. Update. Aaron contacted me regarding this problem and I have to say he went over and over to help us. They have agreed to pay for installation and cleared up the miscommunication between me and the first gentlemen I spoke with. It’s my first claim and as dissatisfied I was in the beginning so far after speaking to him I feel I make the right choice. Thanks again Aaron for your help

2 years ago Edited September 14, 2021

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Russ Shively McKeesport, PA

Have only had the policy for a few months and boy, am I glad I do. Both fridge and a/c decided they were going to give me attitude and stop working... within a few weeks of each other. I think it's a conspiracy among my appliances but what they don't realize is that I made the best decision for a homeowner and that was to go with Liberty Home Warranty. Too bad for them! I did my homework before and absolutely certain that I went with the right company. How many companies do we as consumers deal with that every time you contact them you get a different person? Not so with Liberty. Every time I call, my personal csm answers the phone and knows who I am. That's really good refreshing. Jason is awesome and goes out of his way to make the whole experience as painless as possible. Don't look any further... I've done the research for you. If a company's only con is that they are not nationwide, then that says it all right there. Go with them... you won't be disappointed.

4 years ago

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Al Granger, IN

I was with American home shield for many years. Liberty home guard used to send me emails and heavily marketed me to switch. I made the call and spoke to someone. They said policy is same as AHS and others. Repair if we can or replace with same initial fee. Nothing extra. No sub clauses, paragraphs etc were mentioned about exceptions. Lower rates and guarantee that CS is American based. Now very first issue with clothes dryer. Person they sent over says its motor is bad and LHG get back to me saying they’ll replace. With only a $150 credit towards a near $1000 replacement cost. Including install. Reason: Unit is 17 years old and has $0 value. Well first of all obviously it has 0 value. It’s old and it’s broken. Then started quoting me the contract that it’s old. Never were these things mentioned to me when I was baited to sign up. And it was obviously off shore person contacting me which is another deception on part of LHG. This looks like a scam as it seems like they are spending all their money on marketing and baiting customers. I’ve had many repairs and replacements done over last 10 years. And never this level of deception, bargaining. Why are we paying the fees for

5 months ago

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Verified Customer

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Valerie Rocke Flushing, NY

Tech was efficient and confident in his work. Leo from Liberty followed up and made sure everything was completed shortly after the tech left. Thank you liberty !

2 years ago Edited September 14, 2021

Reply from Liberty Home Guard

Valerie, we are so glad that you are happy with our services. Thank you so much for the kind words, we will pass them along to Leo.

Jun. 5th, 2020

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Verified Customer

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Gavin Robinson Houston, TX

Liberty took care of my clogged drain water back up even after only having their coverage for 6 days with no problem. Very grateful I had Liberty Home Guard backing me up.

2 years ago

Reply from Liberty Home Guard

Gavin, thank you so much for taking the time to leave us this wonderful review and high rating! We try our best to provide our customers with speedy and high quality service. We are looking forward to continuing to providing you with excellent service in all your service and appliance needs.

Jun. 5th, 2020

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Valerie Harris New York, NY

We’ve only had one claim with them so far but it went smoothly. It was for our washing machine and their contractor arrived punctually at the scheduled appointment time. He fixed the noise and smell with our washer and gave us some good tips to avoid them from reoccurring again in the future.

9 months ago

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Monique Davis New York, NY

After we placed a service request, Ryan from Liberty called us right away to help us find a convenient time to schedule an appointment with their service providers. The plumber was only fifteen minutes late and most importantly was able to fix the issue in that visit and everything works perfectly now.

9 months ago

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Edison Taylor Toronto, ON

Lauren was super helpful during our call today. He completely understood our situation right away and fit us into their schedule without issue. Their tech arrived a few hours after we spoke and fixed our electric outlets in our living room within 45 minutes. Fast and easy experience.

10 months ago

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Lorraine Brown Albany, NY

The Liberty’s technician came the next day, came when they said he would, and got a call 30 mins before he arrived to let me know he was coming. Repair was fairly simple and he showed me what to do to fix it myself if it gave me trouble in the future (or at least how to check it)

10 months ago

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Caroline Carter Orlando, FL

Liberty Home Guard is definitely the best of the bunch. I did a ton of research before signing up, and everything with them, from my sign up process with Michelle to submitting claims, most recently I spoke with has been smooth and satisfactory.

11 months ago

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Judith Ridge New York, NY

We were very pleased with the work that Liberty did for us this time. They helped source a rare part replacement for our ancient dryer, and got it delivered within a few days. Repairs went relatively quickly, and what surprised me the most is that the technician knew a work around for a part replacement which was discontinued. Really impressed.

11 months ago

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Abraham Aguirre Fulshear, TX

As a contractor, we have had a great experience in working with Liberty Home Guard. They streamline the process from diagnosing to repair and being paid. They have provided us with plenty of work and we are shown how much we are valued as a contractor partner. Liberty Home Guard provides our customers with the support they need to get their repairs resolved immediately.

1 month ago

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Jonathan Setler San Jose, CA

I liked the various options presented, and how thoroughly they were explained.

1 month ago

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Nischal Basnet Chatsworth, CA

Brad was very good at this job. He helped me get a very good rate.

1 month ago

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George Chaconas Palm Beach Gardens, FL

All our upstairs outlets stopped working, and I am writing this review because Liberty’s team did a great job in fixing them. The electrician they sent was really great also. I’m happy to say that my outlets are now working well, and I am overall very satisfied with the level of support I received. No comparison at all to my last home warranty provider.

1 month ago

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Nelson Barker New York, NY

I’ve had 8 claims so far with Liberty Home Guard (I have 2 properties covered with them). For each claim and each property they’ve done a great job providing service. Some claims they are able to resolve within days, and other more complicated ones within weeks but I’ve saved a ton in terms of my own time and money. I 100% will renew with them when my policy expires next year.

1 year ago

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Eric Bailey New York, NY

We have really high end appliances and my friend recommended we go with Liberty Home Guard as they had done a great job with her Subzero fridge so we did. 3 months after signing up with them, our Viking Oven broke and we submitted a claim. They had a Viking Certified repairman at our house two days later. Unfortunately his prognosis was that the oven would need to be replaced. I called Liberty and they said they would make sure to get us the best rate possible and provide the full amount of coverage under the contract. We ended up saving $5,000 on the new oven!

1 year ago

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Amos Lewis New York, NY

They are persistent and not afraid to communicate with you and follow up even if it is bad news. On my last heating claim they had a repairman assigned to me within the first day but the next day I got a call that he had to cancel. They told me that I was free to choose my own technician of my own accord, which I went ahead and did. I had that technician call them after diagnosing my unit and Liberty approved the $500 repair in full.

1 year ago

Reply from Liberty Home Guard

Amos, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Ella Hurst Duluth, GA

We submitted a claim on our refrigerator. Turns out the issue was quite simple and we just had to unplug our refrigerator for a reset to then let it thaw. The technician that Liberty sent us gave us some great additional advice on how to maintain our fridge and troubleshoot if there are any issues with it in the future. After letting the fridge be unplugged for a day, it was good as new.

1 year ago

Reply from Liberty Home Guard

Ella, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Tina Martinez Chicago, IL

We had a sink that was clogged up. Crazy as it sounds, within an hour of me calling in, there was a plumber at our home. Jake explained that they had someone in the area and he was going to see if he could redirect him after his job to come to our house. Super convenient and pleasant first claim experience. I hope this standard of speed and service continues on our future claims.

1 year ago

Reply from Liberty Home Guard

Tina, thank you for the kind words and the high rating! Jake will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Shari Morton New York, NY

I am happy with their level of service on the 3 repair jobs and 4 replacement jobs Liberty Home Guard has facilitated on our properties. On our latest claim, which was for our refrigerator which just needed to get repaired, Liberty’s team had it working within 18 hours of our initial call. We will continue to recommend Liberty to all our friends. I also want to mention that Jasmine has been very supportive and helpful for 3 of these 7 claims, so I want to express my gratitude to her as well.

1 year ago

Reply from Liberty Home Guard

Shari, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Kevin Garrison New York, NY

I have been happy with Liberty Home Guard every time I’ve had to interact with them, whether it was for a claim, to add a new property, or just for general questions/items (such as updating my billing plan.) Their service provider partners also seem to be more organized than other companies I’ve used. I also want to mention that Lorraine from the Liberty Team has been super helpful and always seems to be available when I need her help. Thank you Lorraine and Liberty Team!

1 year ago

Reply from Liberty Home Guard

Kevin, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Dolly Backer Dyersburg, TN

Had a problem with my oven that was addressed and fixed in 3 days. Two months prior to that, I had a problem with the hot water in my house and my system had to be fully replaced. It took Liberty Home Guard 8 days to get the new heater to my house and installed, which was not so bad. The platform that Liberty Home Guard provides its customers is very user friendly. Overall I am happy with their service.

1 year ago

Reply from Liberty Home Guard

Dolly, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Brandon Evans Pharr, TX

The tech arrived 30 minutes later than the appointment was set. However, based on my experience, usually technicians are pretty tardy so I actually think that arrival time is pretty solid. He checked the garbage disposal and informed me that I needed a new one, which he had in his car. I will circle back as I have more claims and update this review.

1 year ago

Reply from Liberty Home Guard

Brandon, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Debra Karam Phoenix, AZ

We haven't used the home warranty yet, so can't rate performance, but we give high marks to our account rep, Brad S. He walked us through the process, was very informative, patient, and answered all of our questions. We purchased two home warranties from him and look forward to a good relationship with Brad and Liberty Home Guard. We liked the BBB rating of "A" as well.

1 year ago