Name: First Premier Home Warranty
Rating: 3.3

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Tiara Greer Clarksville, TN

I love the representative of the company (Jack A). He was very understanding and professional. I will be recommending people to the company because of him!!!

2 years ago

Reply from First Premier Home Warranty

Tiara, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 9th, 2020

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Grass Love Chester, NJ

Joe is very patient in answering all questions and several phone calls, he is also knowledgeable and helpful. He is hardworking, can be always reached via phone.

3 years ago

Reply from First Premier Home Warranty

Grass, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 23rd, 2020

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Sur Kan Littleton, CO

I like service for better price and good service

2 months ago

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cody schuehrer Carrollton, GA

they are the best company iv seen. reliable.

3 months ago

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M. Nielsen South Bend, IN

Shopping around for a home warranty, I called Premier Home Warranty very professional and answered Ll my questions and gave me their plans and costs, it was too much for me at this time but will call them back when I am ready to put a home Warranty in place.

1 year ago

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Munawar Rizvi The Colony, TX

Worst company I have ever dealt with for claims, Don't waste your money with these guys. The refused to pay me for the cooktop burner & lied to me about having a roof leak coverage. Joe M is a scam

7 months ago

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Verified Customer

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Phyllis Jones Sneads, FL

No help when service needed. Will not be renewing. Too much money taken, none returned. No service in area wanted to help and would not work with us or your company.

2 years ago

Reply from First Premier Home Warranty

Phyllis, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Verified Customer

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Richard Wecker Toms River, NJ

I haven't had any repairs needed yet but they gave me a good deal on coverage

2 years ago

Reply from First Premier Home Warranty

Richard, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Verified Customer

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James Stierna Ada, MI

Very easy to sign up and company included my requested add on at no charge

2 years ago

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Verified Customer

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Eric Stewart Katy, TX

My dishwasher went out a month ago. I called about three times with no response from First Premier Home Warranty. My dishwasher is still broke.

2 years ago

Reply from First Premier Home Warranty

Eric, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Verified Customer

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Jimmy Henry Houston, TX

The worst customer service ever. They tell you 48hrs before they get back to you but they never do. They lie. They lose emails and paperwork. Terrible.

2 years ago

Reply from First Premier Home Warranty

Jimmy, Our customer service team is available 24 hour 7 days a week. The information was sent out to you in 1 day after claim was received. The reason for slight delay was that we were waiting on the diagnosis from the technician. So as the company we did everything on our end to be on top of things. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Verified Customer

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Ali Nahangi Ladera Ranch, CA

They meet my expectation. They respond very well. Their follow up

2 years ago

Reply from First Premier Home Warranty

Ali, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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Linda Daly Prescott, AZ

If I could give a 0 score, I would. I have had many home warranty companies over the years and this is absolutely the worst. They take your money very well but they take up to 2 days to even give you a repair person. Then, in my experience, they deny the claims time and time again. It says that your refund - if you want to cancel is prorated by months left of service minus a $75 administrative fee. Yet, when I tried to cancel after 2 months of service, they said they would pay me 1/12 of what I paid in.

1 year ago

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Youxun Shen Short Hills, NJ

This company is a scam. It is a fraudulent biz. So far they have refused to do any repair for my claims. The contract clearly specifies that ductwork is covered but they blatantly told the technician that no ductwork is covered. When I told them I would let others know how unethical their biz practice is, they threatened with words like "we know where you live". This is such a hellish experience.

1 year ago

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Keith Mainwal Highland, CA

In my opinion this company is a complete scam! My most recent issue was a leaky shower. Everything was fine they assured me that it was a covered item, that is until they received the plumber’s estimate then all of the sudden it was not a covered item! Total scam. The supervisor tried to tell that he work take care of me with a further waived fee. Unbelievable

1 year ago

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ELIZABETH Lakeland, FL

Very courteous. Looked for ways of saving money and still getting a good reliable policy for my needs. Explained the policy and how it works.

1 year ago

Reply from First Premier Home Warranty

Elizabeth, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 14th, 2021

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Alice Wilson Houston, TX

This is the 2nd time that I have attempted to use this service and I'm extremely disappointed. I was told on Thursday by Todd P (who is quite rude, and has really bad customer service) that if I got my pipes that were clogged up from rice, Premier would replace the garbage disposal if it still didn't work. I did this and now today he is stating that it's still not covered. However, this is NOT what my warranty states. Here is what it says: It was clogged with RICE. RICE IS A FOOD!

1 year ago

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Joseph Pagnani Exeter, NH

This is the worst company I have a dishwasher that is 1 1/2 years old I put in a claim and there told me that are going to let get a new one. And I could get it for $190.00 when I ask were I could get a new dishwasher for a $190.00 they hung up on me.so I call to cancel my contract and was told that someone would get back to me in 24 hours. I have not had from them.when I sign up there told me that I could make 3 payments the first one would be $142.00 and the next two would be $120.00 but when they took the next payment they change me $142.00 And they will not give me my money back.

2 years ago Edited September 14, 2021

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Ben Lowe Brooklyn, NY

Trustworthy Company that you can rely on. Excellent customer service , They sent someone down to my home within 24 hours for my clogged sink.

2 years ago

Reply from First Premier Home Warranty

Ben, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Mar. 2nd, 2021

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Mary Setters Manhasset, NY

Cathy in the claims department helped me when my heating system went out. We had a big storm in Utah and First Premier had someone out the same day!

2 years ago

Reply from First Premier Home Warranty

Mary, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Feb. 19th, 2021

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Janet Coleman Brooklyn, NY

First Premier service is great! They’re responsive and the technicians they send out to our home always get the job done quickly!

3 years ago

Reply from First Premier Home Warranty

Janet, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 25th, 2020

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Dan Johnson Sandy, UT

So underwhelmed by my experience. Terrible customer service!! These people do not care about you in the least. Never again. Premiere sent a repairman that swore he didn't know how they got his name because he doesn't work with warranty companies. He didn't even know where to send the quote so I had to do that. You have to do all the work, they will never call you to let you know the status of your claim. When I finally, after several days of trying, got a representative on the phone they informed me that they will be giving me $150 for my $800 dishwasher instead of repairing it. There's so much more to this story but it's not even worth my time to sit here and type it. Long story short, I do not recommend this company. It's so frustrating to have an appliance that you use everyday go out, but this company makes it worse!!! Please save yourself the torment and go with anybody else.

1 year ago

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Carrie Rule Republic, MO

We just signed up for our plan so I can't comment on the claims process, but the gentleman who walked me through the policy was very knowledgeable and did his best to get me a good rate. Great service so far.

1 year ago

Reply from First Premier Home Warranty

Carrie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Tyrone San Antonio, TX

Renewal was a breeze, had a good experience

5 months ago

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Verified Customer

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David England Pickerington, OH

New customer and have had no interaction at this point. But, still have not received a policy.

2 years ago

Reply from First Premier Home Warranty

David, We had the policy re-mailed out and emailed again. It automatically goes out once you sign up. Try looking in the junk or spam folder since it is a large attachment it can store it there.

May. 21st, 2021

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Verified Customer

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Raul Chavez Lancaster, CA

Because the claim I submitted for has not been resolved and it’s the third time a technician has attempted to fix the problem with no success.

2 years ago

Reply from First Premier Home Warranty

Raul, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Kevin Osborne Richland, WA

Most expensive, unethical racket in the Home Warranty business. Bought a 6 year, $2,500 warranty. Filed 2 claims, both were deemed irreparable. Fought for 25% and, 10% for payouts! Canceled after 10 months. Fought for a $600 refund!!! Expected around $2,150 for 10 months.

1 year ago

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint. After reviewing this account, there has been payouts for your claims as well as services that were used. Feel free to reach out with any further questions

May. 23rd, 2022

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joe harrison Brooklyn, NY

This company was very professional, on time, and helped me when my HVAC system went out. definitely recommend!

1 year ago

Reply from First Premier Home Warranty

Joe, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Ronald dawson New York, NY

Jack was very kind and helped me get a policy, he gave me the piece of mind i needed that i will always be covered.

2 years ago

Reply from First Premier Home Warranty

Ronald, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

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Jan Johnson Brooklyn, NY

Signed up with First Premier. Got myself a great & extended deal for being a senior! Thank you for the peace of mind.

3 years ago

Reply from First Premier Home Warranty

Jan, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 2nd, 2020

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Verified Customer

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Carol Las Vegas, NV

Very disappointed in service. I’m waiting for cancellation paper of a 5 yr. plan email for my signature.

2 years ago

Reply from First Premier Home Warranty

Carol, Your complaint is being taken with extreme seriousness. It is of paramount importance to us that we ensure the highest levels of customer service. A Senior Support Manager has been assigned to this case and will reach you within 24 hours. At anytime if there is anything else we can do please call back at any time.

May. 21st, 2021

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Gayle Cohen Lakeland, FL

I trusted Mr. M and that backfired! He promised me if I sign w/First Premier, he would cancel my other Home Warranty! This month (December) I was charged by BOTH home warranties! As a senior, I was taken advantage of

1 year ago

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Arlene Karen Brooklyn, NY

They cover two of my homes and provide excellent service and show up on a timely manner.

2 years ago

Reply from First Premier Home Warranty

Arlene, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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jose santos Secaucus, NJ

Great company ! Excellent service ! Good customer service ! Took great care of me!

2 years ago

Reply from First Premier Home Warranty

Jose, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

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James Rogers Brooklyn, NY

Technician came out same day it was dispatched. Fixed the issue with my stove. Thank you

3 years ago

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 10th, 2020

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Angel Palacios Seattle, WA

The customer service was great First Premier Home Warranty I would recommend to friends and family hands down.

11 months ago

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Karen Doherty Hebron, KY

I haven't had to use the service yet but Roy was very helpful and knowledgeable to set up my Warranty

1 year ago

Reply from First Premier Home Warranty

Karen, Thank you for taking the time to share your feedback. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

May. 23rd, 2022

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Verified Customer

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Bill Parker Graham, WA

not very responsive to some concerns i echoed to them

2 years ago

Reply from First Premier Home Warranty

Bill, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Marlon Lewis Virginia Beach, VA

Pleasant I understood everything that was said about the warranty

2 years ago

Reply from First Premier Home Warranty

Marlon, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 9th, 2021

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Brenda m. Dungan Denham Springs, LA

Excellent service representative...very knowledgeable and explained everything

2 years ago

Reply from First Premier Home Warranty

Brenda, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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beth ridges Monmouth Beach, NJ

Alex was so helpful to me, He got me a great deal for my 4 homes , first premier is the awesome!!

2 years ago

Reply from First Premier Home Warranty

Beth, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 29th, 2020

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Ray Boynton Beach, FL

Very professional and knowledgeable of First Premier Warranty

2 years ago

Reply from First Premier Home Warranty

Ray, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2020

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Angelique Acevedo-Barron ,

Great customer attention! They were informative and very helpful!

2 years ago

Reply from First Premier Home Warranty

Angelique, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 28th, 2020

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Ron Nelson Brooklyn, NY

Amazing customer service! An excellent service ! So happy with first premier!!

2 years ago Edited September 14, 2021

Reply from First Premier Home Warranty

Ron, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 29th, 2020

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Lynn B. Campbell Charlotte, NC

Excellent customer service. Glad to have coverage on my home.

2 years ago

Reply from First Premier Home Warranty

Lynn, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 7th, 2020

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Verified Customer

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Pearl Bolding Bastrop, TX

First time I had to call them about my ac they would not honor our contract

2 years ago

Reply from First Premier Home Warranty

Pearl, We take the utmost care to ensure that every interaction with our customers meets their expectations The technician stated that the compressor went bad twice before this claim which would be considered a pre-existing issue before your plan has started , Unfortunately we aren't allowed to cover any pre-existing issue. Once again, we offer you our sincerest apologies, if any issues go out in future please don't hesitate to reach out.

May. 21st, 2021

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Verified Customer

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Sharon Wilson Toledo, OH

The company is so slow to respond to my claims.

2 years ago

Reply from First Premier Home Warranty

Sharon, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Dianna Self Lake Stevens, WA

Entire web site is a Lie. Tried to charge $70.00 for a call. Can't discern the difference between a Wall heater & a Water heater. They SUCK!!

1 year ago

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint. After reviewing your account , you have customized your own plan and don't have water heater coverage on your policy and unfortunately not able to submit a claim for the water heater.

May. 23rd, 2022

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Joe Pagnani Exeter, NH

Joe was a great help he told me everything I needed to know

2 years ago

Reply from First Premier Home Warranty

Joe, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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Cynthia Mooresville, NC

Excellent technician..Michael..very well versed in your product and incentives!

1 year ago

Reply from First Premier Home Warranty

Cynthia, Thank you for taking the time to share your feedback. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

May. 23rd, 2022