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First American Home Warranty

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2,759 User Reviews

8.1

Overall Score

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LUCIA DOMVILLE San Diego, CA

GOOD SERVICE NOT SO EXPENSIVE AND NICE PEOPLE. ON TIME. FRIENDLY. VERY CLEAN AND ACCURATE. PERSONAL CONFIDENT WITH THEIR WORK

3 months ago

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Reply from First American Home Warranty

Thank you Lucia for your kind words.

Jan. 6th, 2021

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Verified Customer

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Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

3 months ago

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Verified Customer

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Bruce Stofferahn Henderson, NV

First Am has been helpful in replacing appliances and other repairs.

3 months ago

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Reply from First American Home Warranty

Great to hear, Bruce! Thank you for your review.

Jan. 6th, 2021

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Verified Customer

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Gary Hedlund Des Moines, IA

Great service easy to use friendly people

3 months ago

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Reply from First American Home Warranty

Thank you Gary for your review.

Jan. 6th, 2021

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Verified Customer

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Ronald Hampton Ocean Springs, MS

Quick response to issues. Searching for timely service provider.

3 months ago

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Reply from First American Home Warranty

Hi Ronald. Thank you for your review.

Jan. 6th, 2021

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Verified Customer

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Melty V. Dayton, OH

Customer service needs improvement and support of how to assist the customer without reading a script.

3 months ago

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Verified Customer

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Julia Castalian Springs, TN

Customer service is great!! Well worth the money to renew your warranty!!

3 months ago

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Reply from First American Home Warranty

Thank you Julia, so glad to hear! And, thank you for choose First American as your home warranty provider.

Jan. 6th, 2021

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Verified Customer

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Jim Aylward Naples, FL

I had one actionable call - hot water heater crapped out. They replaced with a top of the line brand. A little slow in getting the technicians here, but when they got here they were very good.

3 months ago

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Reply from First American Home Warranty

Thank you Jim for your review.

Jan. 6th, 2021

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Verified Customer

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Glenn Silver Centreville, VA

First American has been relatively easy to work with and responsive. Sometimes their contractors fail to inspire confidence and ae unable to fix minor problems on the spot.

3 months ago

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Reply from First American Home Warranty

Thank you for your review Glenn!

Jan. 6th, 2021

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Summer Rhorer Irvine, CA

What a terrible experience. It feels like they try to make you jump through so many hoops to frustrate you to the point that you don't even want to deal with them and just give up on their service (which is what I did). The furnace in the home we purchased went out. The sellers purchased a warranty through First American. We are in the colder months and they have dragged this out for so many weeks. The adults in the house can survive, but my two toddlers are always cold. They have zero sense of urgency, no empathy or desire to fix the issue. I always have to call them- they never respond through the messaging system and each time I call it is at least an hour wait on hold. They are a bureaucratic mess, with so many departments and approvals and steps. It has been 5 weeks since I opened my claim and I still have no solution. Also, the HVAC contractor they sent was unprofessional, slow and I had no confidence in them. They never answer their phone or respond to messages. I will never in a million years recommend First American.

3 months ago

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Vee Oberoi San Jose, CA

This service is awful, and I do not recommend it to anyone. I have been waiting 5 days now for a service request to be fulfilled. They claim 24 hours but it’s not true, you don’t get what you pay for with them. After waiting approx 1 hour to get on the phone with someone, they proceed to go through a list of contractors to help with your problem. Well, my operator went through the whole list and said no one was answering or could help me. She proceeded to put me on hold for a reimbursement program where I would be reimbursed for hiring my own private person to help me. But when she put me on hold, she hung up the line. This company is awful, please look into other ones and save yourself the money and time!

3 months ago

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Brit Bolerjack Bethany, OK

We've had a home warranty with First American for 2+ years. The three claims we have had have been handled promptly until now. Our contractor said that the oven would be replaced and that First American would get back to us in 48 hours. It's been a week. I finally tried to contact the company and it took me TWENTY minutes of being on the phone with their automated system to finally be redirected to an actual service line!! And then of course, I'm just on hold forever. It's a fine warrenty, but the customer service is pretty dang frusterating.

3 months ago

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Verified Customer

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Yvonne Campbell

Have not had any experience in using First American Warranty

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Sontag

Quick response that's all I'm going to write

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Vernon

I have used them a number of times and get things done quickly

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Maria

Pretty good service and response. We have liked the people who have serviced us except one for our garage door.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Annette L Satterley

On time - friendly - affordable - efficient

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Jen & Richie Friedhoff

Always happy with the response time and completeness of the repair or replacement.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Sharon Scott

Address issues in a timely manner with a solution

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Kevin Johnston

FIRST AMERICAN HOME WARRANTY IS VERY THOROUGH AND EFFICIENT

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Arturo Becerra

Great customer service and prompt solutions

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Wayne Tipton

They have been everything they said a nd are very professional.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Anthony Kunkel

Always quick to respond to repair requests. Technicians are always polite and competent.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Carl Auel

They have successfully fixed every problem I have sent in.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Edward Richardson

Fantastic service and quick response time.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Carolyn

They were always fast and they are also fair

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Juan Ridgeway

Whenever you call them they always get on the job. I would recommend them to all my friends.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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jo

always come through when things have broken at home, fix or replace

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Tom

I've had a good experience with the company, plumbing problems and a quick resolution.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Don White

Prompt service when needed. Have always followed up to assure all is well

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Donna

Always available when needed. Quick to respond.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Tom

They do what they are suppose to do and that is all I expected

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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SA Davis

The vendor they sent fixed my garage door within a few hours of their arrival, however they did not work on the weekend so I couldn't access my garage until the next week.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Julie Cowgur

Easy way to get things fixed in a timely manner

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Ron Osborn

They take care of their customers in a timely manner.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Michelle

Service was very professional and efficient

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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brenda byrd

I been with you guys for years have had no problem with them and i get my house problem taking care of with in 24 hours

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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John Williams

First America Home Warranty is both reliable and trustworthy.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Thomas E Fulmore

Job incomplete. Freezer is still leaking. Rubber not closing the door

3 months ago

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Reply from First American Home Warranty

Hello Thomas, We would like to apologize for any inconvenience you may have experienced during the handling of your kitchen refrigerator claim. Upon review, you confirmed the kitchen refrigerator was repaired on or around January 4, 2021. As such, First American considers your claim closed. Thank you.

Mar. 11th, 2021

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Verified Customer

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Richard figueroa

Good service need to let customer look for for someone if you cannot find someone to fix things

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Silver

getting the run around on trying to find out what I had to pay for.

3 months ago

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Verified Customer

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Pamela Jo Saunders

They were quick to respond to what I needed.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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David W Nelson

prompt and for the most part competent service

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Jessica Nocerinbo Troianello

Benn going in circles, with no resolution

3 months ago

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Verified Customer

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Peggy A. Fields

They are very quick to respond and they use knowledgably contracts. If the item can't be repaired they do a buy out.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Jack

Responsive, follow through, improved web capabilities

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Kaaron Sloan

The company is only as good as the service companies they use. Because when they could not repair my washer they replay it with a new one of equal value.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Annie

I have not used these services as yet . I have to wait until I need something done, then I will have an amswer

3 months ago

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Reply from First American Home Warranty

Hello Annie. We appreciate your feedback.

Dec. 22nd, 2020

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Verified Customer

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Robert Neumuller

They are very good at responding to my request, however, when a unit must be replaced, their replacement is usually inferior to the unit being replaced and so they get away with paying out a fraction of the actual equivalent replacement cost.

3 months ago

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Reply from First American Home Warranty

Hello Robert. Thank you for your review. We determine the replacement based on similar features, efficiency and capacity to your current unit and cash payments are based upon our negotiated rates with our suppliers which may be less than retail. You may refer to your contract under Limits of Liability for additional information.

Dec. 22nd, 2020

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Verified Customer

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Deborah G Graham

Thus far I really like your customer service. I haven't had to place any orders yet so I can't speak on behalf of the repair/replacement service

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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