First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.4
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973 Reviews

Review Breakdown

5 star
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APRIL FOSTER
June 28th, 2019 Orlando, FL DETAILS
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This company is a joke! We recently bought a house and now, 8 weeks into living there our garbage disposal is leaking. It wasn't leaking prior and this is a new development. They had the nerve to tell us it was pre-existing and that because we're a new policy the claim was denied! They even sent out two plumbers to check things and the 2nd one (today), called them to tell them that it needs replacing. They're response....tough luck! If I could give this policy back, I absolutely would!!!! The only thing that makes it worthwhile, is that I DIDN'T PAY FOR IT - it was a gift from our realtor. You can be sure I'll be calling my realtor and making sure he thins twice about "gifting" a policy to any new purchasers. They definitely do not appear as they advertise!!!! I would not recommend this company to ANYONE!!!!

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Reply from First American Home Warranty

Jul 03, 2019

We appreciate your feedback and look forward to being able to address your concerns directly with you.

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Cathy Martin
June 28th, 2019 Kansas City, MO DETAILS
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I’ve been paying this company nearly $800 yearly for covered items and I filed a claim for repair of my air conditioning unit on 5-28-19 that has still not been repaired.

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Reply from First American Home Warranty

Jul 02, 2019

Hello Cathy. We apologize for any inconvenience you may have experienced. We are aware that you have an appointment for today to replace your air conditioning system. Thank you.

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Keith Gipson
June 28th, 2019 Beaverton, OR DETAILS
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Geez, how many of these five-stars are just their own people writing reviews? I argued with them about covering stuff they're supposed to cover, but because I didn't talk with them first, forget it, nothing, nada, zip. I mean, my home owners insurance covered stuff after I paid for it, but these idiots demand right of telling you who to get to fix a leak at 9:00 at night? I didn't see that in the paperwork. Then I tried to cancel the account, 'cause why pay for that? And first they said I didn't have an account when I had signed up, which was fine, that solved the problem. But then they charged me weeks later and I had to cancel again and now they're saying they're owed $50 in "administrative fees" 'cause it's in the contract in a 6-point font? That's besides the weeks of prorated money when I'd tried to cancel a month or more before.

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Connie
June 26th, 2019 DETAILS
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so far have been responsive to my requests for service calls in a timely manner

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Reply from First American Home Warranty

Jun 27, 2019

Hello Connie, thank you for your review.

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Mark Ciano
June 26th, 2019 DETAILS
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Because they do what they say they will do

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Reply from First American Home Warranty

Jun 27, 2019

Hi Mark, thank you for your review.

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Jim
June 26th, 2019 DETAILS
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Service schedule was on time and setup on line was easy and simple.

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Reply from First American Home Warranty

Jun 27, 2019

Thank you Jim for your review.

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Bullock Stephanie
June 26th, 2019 DETAILS
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Overall, I am pleased with the service provided. I appreciate the flexibility to request a cash out, versus having an appliance repaired. The added benefit of having the option to take a cash out so that I can upgrade my appliance when it has been deemed unrepairable.

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Reply from First American Home Warranty

Jun 27, 2019

Hello Bullock, thank you for your review.

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Hicks
June 26th, 2019 DETAILS
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We have had problems in the past with a furnace taking over three months to be repaired.

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Reply from First American Home Warranty

Jun 27, 2019

Hello Hicks. We appreciate your feedback.

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Claudia Bonham
June 26th, 2019 DETAILS
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Had garage door opener replaced but had to pay $98 above the $75 fee adjustment?? Cost. This should be covered if it is needed to make the new opener work correctly.

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glenn Gilmore
June 26th, 2019 DETAILS
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One, couldn't understand customer service rep. Felt treated as an untrustworthy client

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Paul Y.
June 26th, 2019 DETAILS
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Some simple cases are OK. But A/C service is not acceptable. There is a company called Expert HVAC, which I have told them is not responsive and overall terrible but they keep sending them. Shouldn't they have learned from my feedback?

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Brian
June 26th, 2019 Chandler, AZ DETAILS
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Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

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sean R Zavala
June 25th, 2019 Covina, CA DETAILS
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Do not sign up with First American Home warranty.They Denied are Claims 2 TIMES. They Denied are Claim On Our CENTRALAIR CONDITIONING UNIT and We waited a WEEK for a AC GUY to come out Then THE AC guy Took our 75 Dollars and said your your denied the AC Unit drain pan and plumbing leakung was not properly installed.Then he said i can fix it for another 575.00.What a rip.

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Reply from First American Home Warranty

Jul 02, 2019

Hello Sean. We sincerely apologize for any inconvenience you may have experienced during the handling of your claim. We are reviewing to confirm coverage and will be reaching out to you to provide resolution. Thank you.

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Gladys Santis
June 25th, 2019 Houston, TX DETAILS
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This is the absolute worst insurance company I have ever done business with. They don't send the correct technicians to fix an issue. My house has had a really bad leak for two weeks, and they still have not sent a technician to fix this. My walls and floors are now destroyed because of their lack of responsibility and proper customer service. I wouldn't recommend this company to anybody. They deserve a no star review, and I can't wait for my contract to end, so I can find a better insurance company.

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Jarrett Zongker
June 25th, 2019 Clemmons, NC DETAILS
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In my dealings with First American Home Warranty, both the quality of the contractors they employ and their customer service are the worst. You would be better off setting aside the money you pay monthly into savings for your repairs. This is my second AC claim this year and both have taken more than a month to work out. This time the contractor (Southern Services of Lexington) who came out refused to test the system. They reported it as a cleaning issue to First American who closed the ticket since that is a maintenance issue not covered by warranty. I know it is a Freon leak, since I have had to put Freon in every year. The contractors First American sent out have just put a little Freon in each summer and do not address my concerns about a leak. Well the service tech Tyler said I could clean it myself if I wanted. When I reported that I had cleaned the unit, the service company realizing they were not going to get an extra $190 from me changed their tune and told the warranty company it had to be chemically cleaned. That service cost $250 dollars. When I cried foul to First American they told me they had to go by their contractor's expertise. The same contractor that called the gas company on me because their tech smelled a leak... prior to the tech actually arriving. So far, my dealings with customer service include a rep calling me to tell me my claim was denied, since they were told it was a cleaning issue, and when I tried to explain the situation talked over me to finish her script. Now I’ve been assigned resolution agent, Yanci G, but her extension goes straight to voicemail and she has yet to answer my emails. I have even notated updates on the ticket but I assume since it was denied, no one checks those. The one time Yanci called me, she said if I got a second opinion, pay for it out of pocket, and it turns out to not be a cleaning issue they would research if I could be reimbursed. Now that I have submitted an email with photographic proof the unit is not in the same state as Southern Services claims, and the work order from the out of service contractor showing low Freon it has been crickets.

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Reply from First American Home Warranty

Aug 07, 2019

Hello Jarrett, We apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate the evaporator coil was replaced on August 5, 2019. At this time, your claim is considered closed. Thank you.

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Travis
June 25th, 2019 Blacklick, OH DETAILS
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Any issues we've called for, they're very quick getting it taken care of. I haven't had any problems with it.

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Angie
June 25th, 2019 Fayetteville, GA DETAILS
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We have had no issues, everything is fine. Everything is quick, people come and are nice and friendly and get everything done within a week. We've used it four or five times and it's always great.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Angie for your review.

Verified Customer

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Rebecca
June 25th, 2019 Villa Rica, GA DETAILS
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Customer service is always willing to answer questions and help out when you have problems. They always respond in a timely manner. I had a backed up toilet and they got it cleared up the next day. They do a good job for a great value.

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Reply from First American Home Warranty

Jun 25, 2019

We appreciate your review, Rebecca.

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Michael
June 25th, 2019 The Lakes, NV DETAILS
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Every time I call them, they come through with somebody right away and try to fix the problem. It is simple, you call and they come. I used it for the garage opener and the guy came the next day and replaced it within the hour.

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Jeremy
June 25th, 2019 Marietta, GA DETAILS
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They are kind of difficult to get a hold of at first but it was pretty good. They do what they say they are going to do and send somebody out to investigate.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Jeremy for your review.

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Timothy
June 25th, 2019 New Caney, TX DETAILS
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Recently I used it for air conditioning, which I had to get replaced. They do a pretty good job of keeping up with me and making sure things get done.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Timothy for your feedback.

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Anonymous
June 25th, 2019 Bella Vista, AR DETAILS
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Had it 3 or four 4 and I have no issues with them. The only thing I would changing is being forced to pay the fees online versus paying the people who fix the problem for you.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you for your review and for choosing First American.

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Doniele
June 25th, 2019 Glen Echo, MD DETAILS
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I didn't like the other company I was using. I am always able to get through with First American and get support online.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Doniele. We look forward to servicing you again in the future.

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David
June 25th, 2019 Maryville, TN DETAILS
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I'm in real estate and I always tell people to go with first American. Recently I needed to use my warranty because my refrigerator went on the fritz and it saved me a thousand dollars. Customer support always is prompt and works with me to get me what I need.

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Reply from First American Home Warranty

Jun 25, 2019

Hi David, thank you for taking the time to provide us with your feedback. We appreciate it.

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Joe
June 25th, 2019 Simi Valley, CA DETAILS
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First American provided service in a timely manner and rekeyed the new house me bought.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Joe for your review.

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Eric
June 25th, 2019 Felton, CA DETAILS
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I'd recommend them because they've been fantastic and responsive. They got them out here in a timely fashion and had the problem fixed. They make sure to follow up to make sure that everything was fixed and taken care of.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you for your kind words Eric.

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Brian
June 25th, 2019 Arlington, TN DETAILS
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Several times I have used First American Home Warranty and it's always a good experience. They respond quickly. There is always room for improvement but they seem to get somebody out there quickly and they have a good quality of supplier and the work always seems to be high quality. My water heater was leaking the last couple of weeks and I had a good experience with First American and the vendor that came out.

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Reply from First American Home Warranty

Jun 25, 2019

Thank your Brian for your review.

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Bobbie
June 25th, 2019 Iowa Park, TX DETAILS
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Every time I call, I never have a problem with the service, it's exceptional. I had to use it for my refrigerator.

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Eloise
June 25th, 2019 Estero, FL DETAILS
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Had them for many years and I've had good service. For the most part, they set up appointments up, I don't know if they have much control over the vendors. I wish they would listen with I suggest someone good or closed. Customer service is very knowledgeable and easy to get a hold of.

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Reply from First American Home Warranty

Jun 25, 2019

We appreciate your review Eloise. Thank you.

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Christian
June 25th, 2019 Aransas Pass, TX DETAILS
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I've been happy with the service out of First American. My water heater was fixed immediately.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Christian for your review.

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Patty
June 25th, 2019 Morro Bay, CA DETAILS
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It's a great value. I choose to use it on some plumbing issues two weeks ago and they were outstanding, they were very quick and I am a very happy client. I don't like the going to the one eight hundred number because that is a robot and you can't get anybody to talk to. I am constantly emailing my representative or inside people so I can get the service I want. It is difficult to put in a claim on the phone because they're not from America and are hard to understand.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Patty for your review.

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Christopher
June 25th, 2019 Carrollton, TX DETAILS
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So far they seem to provide a good service, we haven't had any problems yet so we keep renewing. One of their plumbers we had problems with, it was very difficult to work with and First American was good and intervened and we got the work completed finally. I wish it was easier to get a new company from the beginning and there was more choices in my area.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Christopher for your feedback.

Verified Customer

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Julie
June 25th, 2019 San Clemente, CA DETAILS
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First American Home Warranty gets back to you in a timely response. They fix it for you and know what they are doing. I think it is really good, that is why we continued.

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Reply from First American Home Warranty

Jun 25, 2019

We appreciate your review, Julie.

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James
June 25th, 2019 Hemet, CA DETAILS
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It came with the purchase on my home. They respond quickly. When the lights wouldn't work in the garage, they ran a new line.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you James for your review.

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Ciro
June 25th, 2019 Port Isabel, TX DETAILS
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I've used it twice and had the issues. The first time they said they fixed it and it wasn't fixed and they haven't come through.

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Gary
June 25th, 2019 Chico, CA DETAILS
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We needed to use it to repair our dishwasher and it took three or four weeks to get the right part but they eventually did fix it. We are able to speak to someone in customer support when the repair people were supposed to be out.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Gary for your review.

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Mario
June 25th, 2019 Alpharetta, GA DETAILS
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First American has a lot of good tech people available to fix the problem and plumbing and electrical etc. Their phone people are knowledgeable and serviceable and I like the way the speak to the customer. I don't have any bad comments, I hope they continue the same way and I plan to buy it again.

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Reply from First American Home Warranty

Jun 25, 2019

Hi Mario. Thank you for taking the time to provide us with your feedback. We appreciate it.

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Fahim
June 25th, 2019 San Ramon, CA DETAILS
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We have been pretty satisfied when we contact them. They are very professional and polite and easily accessible.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Fahim, we appreciate your review

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Thomas
June 25th, 2019 Humble, TX DETAILS
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Used it twice and it is just good. Customer support is very professional.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Thomas for your review

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Patrick
June 25th, 2019 Waynesville, OH DETAILS
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It was a part of what the seller offered us as a part of the home sale. Their responsiveness is very good and the offer us a good deal by just having to pat the copay. Our plumbing was backed up and it was taken care of for a reasonable price.

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Reply from First American Home Warranty

Jun 25, 2019

Hi Patrick, we appreciate your feedback.

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Anonymous
June 25th, 2019 Cornville, AZ DETAILS
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We've used it one time and it was quick. They were courteous and did a good job.

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Charles
June 25th, 2019 Aransas Pass, TX DETAILS
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They've always done what they say they are going to do. I have a little problem with the monthly fee, I think seventy five dollars is a little high but that is my only problem.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you for your review, Charles.

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Pat
June 25th, 2019 El Mirage, AZ DETAILS
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My realtor recommended First American. The one claim we have put in was expedited very rapidly and the service was excellent. It was almost perfection. Paying for a new garage opener would be a lot more than what I pay for the service.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Pat for your review and for choosing First American.

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Magaly
June 25th, 2019 Riverside, CA DETAILS
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Customer service is not really that helpful. When I call First American, I have to wait for a long time. I have to wait until they get a contractor and I think older people and people with kids should be a priority and they don't do that. I am getting what I paid for.

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Reply from First American Home Warranty

Jun 25, 2019

Hi Magaly. We appreciate your feedback.

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Joel
June 25th, 2019 DETAILS
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Everything I've called about, the problem was resolved quickly and easily. Overall it is a pleasant experience. We used it for a plumber and the contractor that came out was very efficient, professional, and knowledgeable.

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Carol
June 25th, 2019 Morristown, TN DETAILS
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They worked with mt when I had an issue and I was satisfied with the outcome.

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Reply from First American Home Warranty

Jun 25, 2019

Thank you Carol for your review.

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Anonymous
June 25th, 2019 DETAILS
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I haven't had any major issues with First American. We trust them and they are reliable. We had issues with our fridge and it was finally repaired for good.

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Pam Gutierrez
June 24th, 2019 Weslaco, TX DETAILS
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I had a gas leak in my home. It was diagnosed by the gas company as a major leak. They immediately cut off the gas service pending a plumber evaluation to locate and fix the problem within my home. An emergent claim was submitted to the company that same day, and the soonest available day for service was 5 days later. Now, seven days after the initial claim, First American has declined my claim. I was not notified of this until I contacted the plumber and was told by him that the claim was denied the day before. Upon calling once again to First American, a representative stated that the claim was denied because they themselves concluded that the gas leak is outside the walls of my home and they are not responsible for that. Neither the serviceman from the gas company nor the plumber concluded that the leak was outside of the home. I asked them to explain how the smell of gas was in the home and they could not. I asked them to explain how they came to this conclusion (after the First American contracted plumber who initially evaluated the problem by spraying soapy water on the pipes) did not detect a gas leak on the outside pipe and concluded it must be within the wall in his report. They simply said if you can provide us with proof that the gas leak is within the home we can look into it further. We decided to hire a plumber that is not affiliated with First American, and they immediately discovered the leak was inside, within the walls. When calling back to a customer representative and telling our story for the umpteenth time, they said that they had to send their own plumber again and would classify it as “emergent”. I explained that I have 2 young children that cry when I have bathe them in cold water and didn’t have another 5 days to wait for another evaluation. She said it wouldn’t take that long. When she received the invoice from this last plumber stating the problem was inside the home, as requested by her, the call was “lost”. This was the 3rd time in 2 days that the called was lost. We rented a hotel room for the first couple of days to bathe our children in warm water and have not been able to prepare any home cooked meals for the past week. This company has horrible customer service and does everything they can to put you on hold and dance around the issue. There is absolutely no sense of urgency on their part, ever. One lady even tried telling us that we didn’t renew our contract so we wouldn’t be able to submit a claim, which had already been submitted days before. Coincidentally, the auto payment had cleared that same day. She hung up on us as well when it was pointed out to her. Stay away from them if you value your home and family.

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victor elliott
June 24th, 2019 Manteca, CA DETAILS
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This company is a waste of time you give them money pay for contract then they ask money from you to send a free contractor out to look at it. Then they split hairs when it comes to what they cover they have a word in there contract that says " all other" another words if we dont want to cover it we dont have to unless its cheap for them

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Anthony N Jowid
June 24th, 2019 Los Angeles, CA DETAILS
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First American Home Warranty and their service is very bad. I called regarding an HVAC issue, and it took the company a few weeks to locate a contractor to make a service visit. I had to call back to find out when one would arrive. Once a contractor arrived, he indicated he did not have the equipment to inspect/fix my issue. I was charged $75 for about a 5 minute visit. I also called FAHW regarding a plumbing issue. Explained to the customer service rep it was an exterior pipe issue. The contractor arrived and immediately informed me FAHW does not cover exteriors. I was charged $75. $150 charged for no work performed...both issues were explained on the phone to the FAHW service rep. Horrible experiences.