Name: First American Home Warranty
Rating: 3.7

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Clemmie & Mandy Johnson Citrus Heights, CA

I liked having First American for a time. Their rates were reasonable and competitive. Unfortunately, their service call charge increased too much and became more expensive. It seemed that they started to cover less but charge more each year. It’s hard to justify paying more for less. 😞

7 months ago Edited September 15, 2023

Reply from First American Home Warranty

Clemmie & Mandy, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Sep. 26th, 2023

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Leona Doidge Santa Maria, CA

I notified the plumber with Jerry's Plumbing on Saturday morning. No calls back Saturday, Sunday, or Monday. I called on Monday morning and told them I had water on my closet floor. He did nothing about it. There was water on the corners of the cabinet under my sink in two cabinets. There wasn't water under the sink in the bathroom. He did nothing about it. I had to hire another plumber from JES Plumbing. He took a 4x4 foot piece of drywall off behind the sinks in the bathroom. When the faucet was turned on, water shot out into the closet and soaked my carpet. That plumber repaired the drain pipe to stop the water. I dried the carpet all day and night with fans in the closet. I used chlorox water to kill the mildew. That cost me $450.00. Then I had to call another person to put the drywall back. He cut it to 4x8 foot to get rid of all the mildew and wet drywall. He inserted new drywall in the closet and I dried out the carpet with fans. The carpet has stains on it from the Christmas boxes I had stored there. The boxes were soaked with water. Everything is dry now, but now I have to get someone to finish the drywall with texture and paint. Your company charged me $85.00 for the first plumber who did nothing. The second plumber charged me $450.00 and the person that put in new drywall on the wall backing the bathroom sink was $300.00. Now I have to get someone to texture the wall and paint it. I don't know how much that will be. $85.00 plus $450.00 plus $300.00 and I don't know how much it will be to finish it with texture and paint. Since the first plumber did not call me back on Saturday, my daughter and I missed a Christmas program we were supposed to be at. I would NEVER recommend Jerry's Plumbing to ANYONE!!! I am now out $835.00 plus I still have to hire someone to finish it. Are you going to reimburse me for all of this? Your Home Warranty means nothing!!!!!

1 year ago

Reply from First American Home Warranty

Hello Leona,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, First American’s indicate that contractor Jerry's Plumbing and Heating (Jerry's Plumbing) replaced the drain line in your master bathroom on December 13, 2022. No additional leaks reported by either you or Jerry's Plumbing. At this time, First American is requesting that you provide with your contractor’s diagnosis and invoice for review.

Regarding the service call fee, please be advised the service call fee applies when you file a claim through your warranty contract.

First American considers this claim pending.
Thank you

Jan. 11th, 2023

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Kathryn Poos Independence, KY

I had problems with my ice maker and they couldn't get a repairman for a couple weeks and there was an upcoming birthday party I was going to have. Another time I had an electrical problem and they couldn't get an electrician, I had to contact one myself. I pay my premiums every month and I have problems like that.

1 year ago

Reply from First American Home Warranty

Kathryn, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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JIll Young Huntingtown, MD

I haven't had the opportunity to work specifically with FAHW, but members of my family have done so, and their experiences have been great! So, I trust them.

1 year ago

Reply from First American Home Warranty

Jill, Thank you for sharing your review with us. It is fantastic to know that your family has had great experiences with us! We look forward to being there for you, should you ever need us.

Nov. 17th, 2022

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Kathy Massillon, OH

Horrible experiences when I have to get permission for an outside contractor when. They don't have a contractor in my area that works with them. Enormous amount of time to wait to get permission. Took over 10 hours to get this permission and all the while I had raw sewage in my home that we had to endure.

1 year ago

Reply from First American Home Warranty

Kathy, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Maxine Brown Gold Canyon, AZ

They are immediately responsive, get right to helping solve the problem. All workers they have sent have been professional and capable of fixing issues quickly.

1 year ago

Reply from First American Home Warranty

Maxine, We appreciate you taking the time to share your five star review! It is always great to hear when our contractors provide phenomenal service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 9th, 2022

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Ping Fu Calabasas, CA

They don't make sense. Their contractors make up stories to get our claim denied on purpose, so they they can take the business away to make their own money, and this Home Warranty community let them do that. By this kind of contracted relationship, home warranty company doesn't have to pay for any repairs whenever possible but still collect yearly premiums. AND, you can't cancel your policy in the middle of the "term". So as consumers, we lose twice: $85 copayment for each claim ( without getting proper service ) and the whole year premium. You are pretty much stuck with them.

1 year ago

Reply from First American Home Warranty

Ping Fu, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Danny Pahrump, NV

Great service at a great price. I recommend this company to anyone buying a home in America. More than likely, someone used duct tape to fix something.

1 year ago

Reply from First American Home Warranty

Danny, We appreciate you taking the time to share your five star review with us!

Nov. 1st, 2022

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Terence Springer Folsom, CA

Your Representative, Stephanie J, is what makes it over and above the rest. She helps out with any issues that happen. That is what makes it great for myself and my clients.

1 year ago

Reply from First American Home Warranty

Terence, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Nov. 1st, 2022

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Betsy Smith Canyon, TX

We have called at least 6 times about our toilet stopping up. They come out and clear it and say it's fixed, but it obviously isn't fixed. It only works for a few days then it stops back up. Two of the plumbers they sent have said we need a new high volume toilet, but they don't get us one. I feel like we have been misled. You are not replacing the toilet that clearly is not fixed.

1 year ago

Reply from First American Home Warranty

Betsy, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

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Candida Gallegos El Paso, TX

I am completing this survey a little late. I put in a request for my air conditioner on 9/15/22 and as of today (10/14/22) it has not been resolved . I live in the desert were temperatures reach 80-90 daily. Thank goodness during this time the weather has been mild. I must still however open all my windows and doors at nigh to get the cooler breeze. Awaiting closure

1 year ago

Reply from First American Home Warranty

Update 11/03/2022:
Hi Candida. We would like to apologize for any delays in handling your air conditioning claim. Our records indicate you confirmed Ideal Climate completed replacement of the condenser fan motor and cap on 11/03/2022. We have authorized FAS Appliance and Refrigeration to replace the failing section of copper line and they will be in contact with you for scheduling. First American considers this claim pending.

Nov. 3rd, 2022

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Sheryl Stevenson-Dowlin Boise, ID

They are quick to respond to my requests for service. They are very professional in the manner in which they behave in terms of attitude and behavior.

1 year ago

Reply from First American Home Warranty

Sheryl, Thank you for sharing your feedback. We are thrilled to know that your concerns have been resolved and will continue to be here for you should you need us in the future!

Oct. 12th, 2022

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Cynthia Stuart North Little Rock, AR

I've utilized the service only once but they were helpful. My only objection was the long wait for the service call. They need to have more companies available for services.

1 year ago

Reply from First American Home Warranty

Cynthia, Thank you for taking a moment to share your experience with us! It is fantastic to know that we were able to resolve your claim for you. We also appreciate your patience as we work to assist all of our customers. We look forward to being there for you, should you ever need us again.

Sep. 30th, 2022

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Pamela Sanchez Laguna Niguel, CA

I am always able to book an appointment for repairs as needed. And I am able to communicate with a rep named Karina Joseph who always helps me with any issues.

1 year ago

Reply from First American Home Warranty

Pamela, Thank you for your review. It is great to know that we are able to be there for you when you most need it!

Sep. 30th, 2022

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Michael A Rycus Tampa, FL

I had an issue with my dishwasher and called First American and they were scheduling a visit when I was walked through how to fix it . Saved me money.

1 year ago

Reply from First American Home Warranty

Michael, It is fantastic to know that we were able to assist you! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 28th, 2022

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Joe Carollo Las Vegas, NV

Company they hired for pool issues is not knowledgeable, provides different reasons for problem which results in claim denial and removal from coverage and has very poor reviews as a company. Appears as though this company was hired for the sole purpose to prevent FAHW to cover a claim.

1 year ago

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Verified Customer

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Toni Benson Raleigh, NC

In 15 yrs of First American Warranty coverage, I have never had a repair declined or replacement declined. They fix it or replace it if it cannot be fixed.

1 year ago

Reply from First American Home Warranty

Toni, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Sep. 1st, 2022

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Harry Justice Orlando, FL

You're always there for my family. The companies you send to fix my problem are great. I don't have to wait weeks to get great service on my issue. Thank you very much.

1 year ago

Reply from First American Home Warranty

Harry, We appreciate you taking a moment to share your review. It is fantastic to know that we have been able to be there for you when you most needed it! We will continue to be here for you should you need us in the future.

Sep. 2nd, 2022

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Debra Stout Santee, CA

I haven't been impressed with the plumbers you send out. One replaced my kitchen faucet with a mediocre one, one ranted about the uselessness of garbage disposals and how we shouldn't use them even though we have themI just question their honesty and business practices.

1 year ago

Reply from First American Home Warranty

Debra, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 2nd, 2022

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Dongning Wang San Jose, CA

My experience with the contractors from First American Home Warranty is mixed. My last request with STREET PLUMBING AND ROOTER. Their call is super hard to connect through. There were times the worker they sent trying to reach to me and I missed the call, but immediately call back to their number (every communication is through one number) but couldn't get through. Eventually the worker couldn't enter my home and we missed the appointment. Ever since then I was trying to call their service number to setup another appointment, and haven't got connected successfully.

1 year ago

Reply from First American Home Warranty

Dongning, Thank you for sharing this feedback with us. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Rachel Daniels Tulare, CA

Sometimes i get contractors that service my home & do not follow through snd first American will make contact with them to make sure they follow through.

1 year ago

Reply from First American Home Warranty

Rachel, We appreciate you taking the time to share your comments with us! It is great to know that we have been able to assist you with ensuring your claim is resolved. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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VIVIAN M JONES Fort Myers, FL

I had an issue with my AC unit and did not get any help within a 24 hour period and was later told after, having had the issue taken care of that I had to have an authorization. Not able to speak to a person until two days later. the issue

1 year ago

Reply from First American Home Warranty

Vivian, We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Julie Grass Valley, CA

It wasn't really First American that we had the issue with. The company they contracted out with closed out claim and I was notified. Went months without a stove. Our stove has been replaced now and all is good.

1 year ago

Reply from First American Home Warranty

We are sorry to hear Julie that it took some time, but glad everything is working now!

Aug. 4th, 2022

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Marsha A. Farello Clayton, NC

Had ice cube maker service, paid the technician $85.00 - then First American Home Warranty billed me for this amount. I had to prove that it had been paid, felt like I was on trial. Your technician works for you, I can hire anybody to issue a Home Warranty. I have only used you guys TWICE - and my second time was a real doozy. I think I should be compensated with a free something or another. An apology just doesn't cut it!!

1 year ago

Reply from First American Home Warranty

Hello Marsha. Our records indicate you placed a claim on May 21, 2022, for your refrigerator leaking water from the ice maker. Per the home warranty contract under Customer Service Number Two, anytime a claim is placed the $85 service call fee becomes due. You informed First American that you paid the service fee to the contractor. As of July 5, 2022, the contractor confirmed he collected payment and your claim reflects as satisfied.

First American apologizes for any inconveniences you experienced and considers this claim closed. Thank you.

Aug. 11th, 2022

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Manuel (aka) Mannie Odessa, TX

I've had a couple things repaired in a timely matter. Before the contractors that were doing the work were not very attentive on some things that matter to me. But it seems like you all have some better contractors

1 year ago

Reply from First American Home Warranty

Manuel, We appreciate you taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Jul. 28th, 2022

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Parvin Shariat

The technician Luigi was amazing knowledgeable guy. We are very pleased with his service. The arrival time changed so many times and we had to be prepared for up coming changes

1 year ago

Reply from First American Home Warranty

Parvin, We appreciate you taking a moment to share your experience with us!

Jul. 19th, 2022

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Calvin Fei Concord, CA

Perfect most of the time, a little disappoint recently with water heater experience. Two hoses were corroded, one replaced and the other not because one leaked and the other was just very rusty, this is an insane policy.

1 year ago

Reply from First American Home Warranty

07/20/2022 Updated Response

Hello Calvin,

We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate contractor, Harris Water Heaters INC. (Harris Water Heaters) reported the failure to the water heater was caused by corrosion and was leaking at the flex. Harris Water Heaters replaced the hot side water flex and nipple connections, and the unit was operating normally at this time. Harris Water Heaters returned to further diagnose as you were experiencing the same failure, and found the hot side nipple connection was leaking and repaired by replacing the gate valve and water flex lines. We have confirmed that your unit is operating normally and therefore consider this claim as closed.

Jul. 20th, 2022

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Helen Swintek San Jose, CA

Expensive. Only had to use them once. Came fast fix immediately, man was great, respectful, etc. Plus this is the first company we have worked with and it's been pleasant.

1 year ago

Reply from First American Home Warranty

Helen, Thank you for taking a moment to share your review with us!

Jul. 7th, 2022

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Day Manley Corpus Christi, TX

Most of my claims have been honored and I have been satisfied with services. I believe costs keep going up and I would like a discount because I have been a customer for over 5 years.

1 year ago

Reply from First American Home Warranty

Day, thank you for taking a moment to share your review with us. We are glad to know that we have been able to be there for you for five years! We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

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Kelsey Gittings Lincoln, NE

I haven't had to use them yet for anything, but signing up was super simple. The agent explained everything I had questions on. I look forward to giving them a call when the house eventually makes me

1 year ago

Reply from First American Home Warranty

Kelsey, Thank you for sharing your review. We look forward to providing you great service in the future!

Jun. 24th, 2022

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Barbara V Beckstrom Bella Vista, AR

I was very happy that FAHW replaced my refrig but when the new refrig wasn't cooling, I had to spend over an hour waiting for a rep. Then, she said it was a Mfg issue and I needed to call them directly. She said she'd send me the phone number via email. I never received the email from her. Do I need to call again and wait another hour??

1 year ago

Reply from First American Home Warranty

Barbara, Thank you for your review. As your unit is under manufacturers warranty, you can contact them directly at, 866.698.2538. We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Verified Customer

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Steve Grimes Virginia Beach, VA

Was dissatisfied with the way In which I have been unable to reach anyone by phone, either direct or to leave a Vmx about not being happy for an hvac tech to schedule an appt not sooner than 6/13/2022. Tried scheduling an appt with hvac pro and they're unable to see me till 6/13/2022.

1 year ago

Reply from First American Home Warranty

Steve, Thank you for sharing this feedback with us. We are glad that an appointment was able to be set and look forward to resolving this for you.

Jun. 10th, 2022

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RUSSELL SAPP Clearfield, UT

Anytime I have a problem or question I've been treated by very professional staff. They listen and get what I need fixed or replaced in a timely manner. Great service!

1 year ago

Reply from First American Home Warranty

Russell, Thank you for taking a moment to share your experience with us!

Jun. 2nd, 2022

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PATRICK D ELLIS LA Mesa, CA

I have had difficulties with the contractors FAHW uses. And when I find one who is reliable, I have to suffer through a pool of very subpar contractors. It too 3 months to a refrigerator repaired. I had plumbing contractor who was so incompetent, I had to call the supervisor to come over and look at the mess they left.

1 year ago

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Verified Customer

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James Dean Hedgesville, WV

Great plans available except hot water heater service. It should be fixed the day of service visit even if needed replacing. Hard to go without water

1 year ago

Reply from First American Home Warranty

James, Thank you for sharing your review with us. We will continue to be here for you should you need us in the future!

May. 24th, 2022

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Geeya Gibson Cleveland, OH

I was very impressed in the quick response in getting a technician out to service my hot water tank. I hope during the course of my contract that other calls are handled with the same swiftness.

1 year ago

Reply from First American Home Warranty

Geeya, Thanks so much for taking the time to share your review with us!

May. 18th, 2022

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Hooks New Braunfels, TX

Did not repair my refrigerator, I bought the refrigerator from the previous owner, when I had a problem the repair company could not get to me fast enough so I bought a new refrigerator and moved the broken one out of the kitchen, I have never heard back from first American. The broken refrigerator was the one that I bought with the house not a secondary refrigerator first American should repair it but they did not.

1 year ago

Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Chris Depner Salinas, CA

Recent experience with claim (Joshua K) was excellent. Handled our claim quickly and with a positive outcome. Dropped a star due to inability to add additional coverage for spa.

1 year ago

Reply from First American Home Warranty

Chris, Thanks for taking the time to share your review with us! We look forward to providing you great service in the future.

May. 5th, 2022

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Julie Walker Tacoma, WA

Fast and efficient customer service. I never have to wait for my service call to happen and the people who have come to my home have all been very professional.

1 year ago

Reply from First American Home Warranty

Julie, Thank you for letting us know about your experience!

Apr. 28th, 2022

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Ron Lee Cantonment, FL

In my opinion, if a service person tells the home warranty people that the electrical problem is the fixture is bad, then that should be covered by the warranty, because it's part of the electrical system. The light bulb is not, that I understand, but the other I don't.

1 year ago

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Naomi Nankin Scottsdale, AZ

When I called for a plumbing issue in 2 sinks, they sent someone out. Plumber said they don't cover this problem. I need to replace the faucets in 2 sinks...and some additional work. Since they don't want to (or won't) fix this I have to call an outside plumber.

2 years ago

Reply from First American Home Warranty

Naomi, Thank you for your review. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Ana Rstrada La Porte, TX

I am thinking about canceling First American because you don't cover toilet problems. Ci had to replace the wax rings and the flange because it was rusted because of age and it cost me $300.00. I thought the warranty was to help replace things that wear out.

2 years ago

Reply from First American Home Warranty

Ana, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what meets your needs.

Jan. 6th, 2022

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Donna Gorchesky Kyle, TX

This is my first encounter with them. Hopefully my work order for a new hot water heater will be approved quickly so the work can be completed by Thursday and I will be thrilled!

2 years ago

Reply from First American Home Warranty

Donna, Thank you for taking the time to share your review!

Dec. 29th, 2021

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JoAnn Bloch Wentzville, MO

Great customer service, BBB rating, past reviews read, and the fact that I can have someone at First American to speak to in case of future questions or concerns.

2 years ago

Reply from First American Home Warranty

JoAnn, It is always great to hear when our customers have a fantastic experience with us!

Dec. 21st, 2021

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Phillip McCants Hercules, CA

It's been almost flawless, however I still have an appliance problem that has lingered for far too long and I have no idea when the matter will be addressed in spite of the fact that I paid my service fee a month ago.

2 years ago

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Verified Customer

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Michael Hazard Dunnsville, VA

The time it takes to get the necessary service. Their refusal to take the word of their contractors as to the work required to correct a problem. The inability of some of their contractors to accomplish installation of a product requiring the homeowner to hire another contractor to finish the installation at the homeowners expense.

2 years ago

Reply from First American Home Warranty

Hello Michael. Thank you for your review. We have requested additional information from you.

Jun. 16th, 2021

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Terry white San Marcos, CA

Slow to respond, takes a long time to answer calls, when you get disconnected they do not call you back. The service company and home warranty are not on the same page. At this moment 3 stars are being generous. But they are very fast and good at taking the monthly payment from the bank!

2 years ago

Reply from First American Home Warranty

Hello Terry. We appreciate your feedback. We have sent you a message requesting for additional information. Thank you.

Jun. 8th, 2021

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Patrick Perl San Luis Obispo, CA

Our in-wall plumbing leak was resolved, but then drywall needs to be replaced. FAHW could not source a local contractor, and therefore told me to find my own for reimbursement. I can't find a local contractor, probably for the same reason that FAHW couldn't find a contractor, and now I am getting emails from FAHW saying that if I don't find a contractor soon then FAHW is going to close my claim. Unnecessary pressure on me to try to do something that FAHW couldn't do itself.

2 years ago

Reply from First American Home Warranty

Hello Patrick,

First American apologizes for any inconvenience you may have experienced during the handling of your claims and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate you have been pre-authorized up to $275.00 to hire your own independent contractor to patch up the drywall access created by the plumber. Once you have located your own contractor, please provide with their estimate/invoice for review.

Please be advised, First American considers your claim pending.
Thank you

Jun. 10th, 2021

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Verified Customer

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Constance Corpus Christi, TX

Customer service is always emphatic and the technicians sent seem to know what they are doing. I don't always like the extra charges but I've had no recurring problems.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback Constance,

Jun. 4th, 2021

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Verified Customer

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Debbie Brilling Atlanta, GA

Top notch service. Quick to respond when filing a claim and following up to make sure the work is done. They always send out professional workers to fix the problem.

2 years ago

Reply from First American Home Warranty

Thank you Debbie for your kind words and for choosing First American as your home warranty provider.

May. 25th, 2021