Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Jaclyn Suh Fresno, CA

2 months later, it is still not repaired

2 years ago

Reply from First American Home Warranty

Hello Jaclyn, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service contractor is scheduled to repair your refrigerator on April 14, 2021 between 8-12pm. Thank you,

Apr. 9th, 2021

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Verified Customer

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Sara Becker Newbury Park, CA

Very poor service. Going on two months without a microwave

2 years ago

Reply from First American Home Warranty

Hi Sara. We apologize for any inconvenience. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Jeannie Llewellyn Palo Alto, CA

Hard to communicate and get my request done quickly

2 years ago

Reply from First American Home Warranty

Hello Jeannie. We do apologize for any inconveniences you may have experienced. We do show you have accepted the clothes washer. Thank you.

Feb. 26th, 2021

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Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

2 years ago

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Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

2 years ago

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Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

2 years ago

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Ffej noselrac

Poor service slow service and Claims are not paid

2 years ago

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William forrest

My roof did NOT get fixed and now it started snowing here.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Ommid Bavarian

I can't get anything done in a timely manner

2 years ago

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mike

getting any return phone calls was IMPOSSIBLE

3 years ago

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

3 years ago

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mike

poor customer service....no follow through

3 years ago

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

3 years ago

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

3 years ago

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Mike Sarantakos Phoenix, AZ

Absolutely the worst warranty company I have dealt with. Go with someone else. You have been warned.

1 year ago

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Samuel McDowell Hailey, ID

Customer service is pitiful, completely unhelpful. They are unable to resolve even the most simple problems.

1 year ago

Reply from First American Home Warranty

Hello Samuel. Thank you for your review. We have requested additional information you to review this.

Jul. 24th, 2021

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Garrett Boychuk Houston, TX

Run! Horrible customer service, impossible to get a hold of, and they send contractors that can't do any of the work.

1 year ago

Reply from First American Home Warranty

Hello Garrett. Thank you for your feedback. We have sent you a message requesting additional information.

Jun. 22nd, 2021

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

2 years ago

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Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

2 years ago

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Robert Tarbell

price for coverage is high compared to other home warranty companies

2 years ago

Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020

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Cindy

Good customer service. Timely is processing claims.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Samuel Novotny

They dont cover labor for fixing or replacing water tank

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Carl

They blew our last service request and sent two companies out

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mauricio Ocampo ko

Great Services and fast problems resolved !

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Bill

Do not cover everthing you say you do cover in your plan.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Linda

Respond quickly. Pay the bill- no problem

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

3 years ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

3 years ago

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Bill

So far so good..per visit charge a bit too steep , $75..

4 years ago

Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

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ulises jaramillo Oxnard, CA

Do not buy a warranty through this company, they are the worst every claim gets denied.

1 year ago

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Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

2 years ago

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William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

2 years ago

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Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

3 years ago

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Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

4 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

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Armando Espinoza San Antonio, TX

They were reliable and answered any questions

1 year ago

Reply from First American Home Warranty

Armando, Thank you for taking the time to write a review about your recent service. It is awesome to hear the team was reliable and able to resolve your issue. We will continue to be here for you should you need us in the future.

Oct. 29th, 2021

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TP Charlotte, NC

I have been a client close to 3 years, and each year the service gets worse.

1 year ago Edited March 28, 2022

Reply from First American Home Warranty

Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further? We do take pride in who we partner with but also welcome feedback for our Contractor Relations team, as it helps us to make changes where needed.

Mar. 21st, 2022

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anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

2 years ago

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Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

2 years ago

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GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

4 years ago

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Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

4 years ago

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Joseph Carper Oregon, OH

Poor customer service and a rip off!!!!!

1 year ago

Reply from First American Home Warranty

Hello Joseph, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we contacted you to discuss your concerns but was unable to reach you therefore, we left a message. At this time, it is requested that you contact us at your earliest convenience. Thank you.

Aug. 11th, 2021

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Hailey Phan Houston, TX

They tricked me and they didn't Repair my Air conditioner.

4 years ago

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Sharon Raberge

Having a hard time with your assigned contractors getting authorization and scheduling work. This results in numerous calls to you and your contractor ultimately ending with my having to find someone else to perform the work. The whole point of my having a home warranty is to not have to deal with continual calls for a service to be completed

4 years ago Edited August 11, 2022