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First American Home Warranty

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2,757 User Reviews

8.1

Overall Score

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Verified Customer

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Priscilla Fultz Lancaster, CA

Always on time with getting repairs done.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Marian Long Galveston, TX

I had a claim on my electric stove. I called the office since it was my 1st claim, they actually took my information and gave me the information on the vendor who was assigned to come to my unit. I received updates on everything that was happening. The vendor was actually able to repair the stove. The vendor was professional, friendly and knew exactly what he needed to do to make the repairs and had parts on his truck. Great experience and service with both the First American Home Warranty and the vendor they used for our repairs.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Martin Gonzalez Selma, CA

I've had to summit two claims and they took care of the claims without any issues.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Tracey Haney Chino Hills, CA

Very reliable. Claims process very easy.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Kristi Portland, OR

Communication was horrible, first American blamed the contractor they hired, the contractor blamed first American. 2 months of going back and forth until I ended up just buying a new dishwasher

2 months ago

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Verified Customer

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Michael Hamilton Oklahoma City, OK

I've had several home warranty companies and most of them just try and get out of it when the actual bill comes so first American was the first one that actually didn't try and wriggle out of the responsibility of their own contract.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Patricia A Richards Chico, CA

Quick response to service needs, usually within 24 to 48hrs I receive a call from repair company scheduling a service call. Repairs done in timely manner.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Wilson Waxahachie, TX

They had a quick response and worked to resolve the problem immediately.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Janet Kramer Houston, TX

I always get a response from a company to fix my problem within a day.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Robert L Burleson Henderson, NV

I've never had a problem with them. And they have been able too fix what needed to be fixed.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Edith Gonzalez Corpus Christi, TX

Depending on the service, I'd love to have companies warranty their service. For example, if a central uniting was installed in the summer, them a follow up for the heater working well should be done. As for First American, the company is trust worthy.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Nang Kim Roth Santa Fe, NM

They always fix my concerning and faster service.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Jim Scritchfield Litchfield Park, AZ

Professional contractors, fast service! Easy appointments.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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BJ Dublin, CA

Reputable company, friendly staff, quality service, competitive pricing.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Erick Seno North Las Vegas, NV

Has been pretty cooperative whenever I had issues in 2020 of last year.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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robert ruder Pacific Palisades, CA

Helped, however people that came were NOT always helpful

2 months ago

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Verified Customer

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Carlos espino Oakdale, CA

Prompt , accurate, reliable, easy, reasonable, respectful courteous clean, prompt and communicative.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Filomeno Espinoza Tucson, AZ

Good service. Very helpful customer service.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Elaine Saafir Los Angeles, CA

Recently requested service and services were not complete by contractor. Tech stated they informed American Warranty and did not get approval, but me, the client, was not given the info

2 months ago

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Verified Customer

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Jeffrey McCrum Collierville, TN

Great service great service great service

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Abbot Klein Deland, FL

I have had several repairs in the past few years ,( my home just turned 21) and my experience has been good. easy to report, fast response expert repairs. en very good. Fast

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Jay Etkin Memphis, TN

Great service every time; very professional in assuring the job gets done.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Mike Turner Jefferson City, TN

Very responsive when called upon. Courteous operators and local rep were impressive to work with.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Pam Hendersonville, TN

Fairly easy to reach and set up service and representatives are friendly. The technicians that have come to our home are knowledgeable and nice

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Larry garcia Beckley, WV

They do what they promised ,I needed a microwave and thee gave me a new one.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Savage Fuquay-Varina, NC

Everyone professional and try to meet your needs.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Kin lum Collierville, TN

Quick and efficient. Fair. Easy to work with. Reliable contacys

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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HAL Hunter Clyde, NC

they have repaired my heat pump & my refridgerator, they have kept their word

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Tom Holloman Raleigh, NC

Always prompt service and great technicians

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Bob H. Dallas, GA

Response is timely for getting contractors scheduled.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Michael D Peters Orange Park, FL

Overall ease of use and fairness. Nice follow up and friendly service.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Charlie Parker Woodbridge, VA

Awesome Customer Service time and time again.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Melvin Heaps Benton, AR

Because they are great. they are very professional and are always willing to work with you.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Katherine Kennedy Ridgeland, MS

Always prompt an ready to help you. Readily available when help is needed.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Carl A. Carson Dayton, OH

They have always completely came through for me

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Kenneth Brownlow Garland, TX

Their easy to communicate with and prompt to assist you

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Liz Alexandria, VA

First American Home Warranty has failed to adequately fix my HVAC after 6 weeks. This is after four service technicians were sent to my home, three whom were not certified to work on my system despite me stating what system I have, half a dozen phone calls to the company, over nine hours on hold with the company, failure to call me back when promises were made, purchasing a Heat Pump that doesn’t work with other equipment in my home due to lack of appropriate research and conversations ahead of time, and out of pockets costs for me totaling $600. I was promised a case manager would be assigned to my case and it took 6 days for it to happen and for the person to contact me. Apparently everything will be fixed by Tuesday but we will see....

3 months ago

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Reply from First American Home Warranty

First American Home Warranty apologizes for any inconvenience the consumer may be experiencing during the handling of their claim. First American’s records indicate the contractor, Prime Service Incorporated, found an additional failure, of the thermostat after the condenser was replaced. First American has authorized the thermostat replacement and ordered the part accordingly. Once the part is ready for pick up, the contractor will be in contact with the consumer to schedule a mutually convenient appointment for job completion. First American considers this claim pending.

Jan. 15th, 2021

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Michael Adams Tacoma, WA

I like my warranty.Took care of appliances fast.Have had problems with plumbing FAHW cannot find a emergency plumber waited 2 weeks for them to tell me they did not have one in my area .WANTED me to find one then hire someone have FAHW look at bill then they might refund me minus service charge.Then wait 3 to 4 weeks to get paid.Did to do some advance work finding servicers.

3 months ago

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Lord Wolin Woodland Hills, CA

First American is very good at making the sale and promising that it will pay for claims. BUT, once you make a claim forget about it. 1. First American will deny the claim. 2. You can never talk to anyone. 3. First American unscrupulous and crooked contractors Do yourself a favor and use another home warranty company. Why pay to be aggravated?

3 months ago

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Verified Customer

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Yousef haj Rancho Cucamonga, CA

Outstanding customer service and support.

3 months ago

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Reply from First American Home Warranty

Thank you Yousef for your feedback.

Jan. 6th, 2021

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Verified Customer

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Victoria K Jones Spring, TX

They are very dependable, trustworthy, very prompt .

3 months ago

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Reply from First American Home Warranty

Thank you Victoria for your review.

Jan. 6th, 2021

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Verified Customer

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Bruce Stofferahn Henderson, NV

First Am has been helpful in replacing appliances and other repairs.

3 months ago

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Reply from First American Home Warranty

Great to hear, Bruce! Thank you for your review.

Jan. 6th, 2021

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Verified Customer

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Verna Akina Maumelle, AR

I had good experiences and prompt responses with my claims.

3 months ago

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Reply from First American Home Warranty

So glad to hear Verna. We look forward to servicing you again in the future.

Jan. 6th, 2021

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Verified Customer

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LUCIA DOMVILLE San Diego, CA

GOOD SERVICE NOT SO EXPENSIVE AND NICE PEOPLE. ON TIME. FRIENDLY. VERY CLEAN AND ACCURATE. PERSONAL CONFIDENT WITH THEIR WORK

3 months ago

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Reply from First American Home Warranty

Thank you Lucia for your kind words.

Jan. 6th, 2021

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Verified Customer

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Tuan Munn Los Angeles, CA

Outstanding Customer Service & Service Provider

3 months ago

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Reply from First American Home Warranty

Thank you Tuan for your review.

Jan. 6th, 2021

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Verified Customer

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Jeffrey Furmanek Vail, AZ

Excellent customer service. Customer service reps are extremely helpful and knowledgeable. Glad I chose First American.

3 months ago

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Reply from First American Home Warranty

Hi Jeffrey. We are glad to be your home warranty provider! Thank you for your feedback!

Jan. 6th, 2021

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Verified Customer

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Jim Williams Tustin, CA

Our stove oven went out, and our dryer would shut off. They came out and checked it out and determined what was wrong , order the parts and in a few days were up and running. Great Tech Karl did a great job.

3 months ago

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Reply from First American Home Warranty

Hi Jim. Great to hear. We are happy to your home warranty provider.

Jan. 6th, 2021

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Verified Customer

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Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

3 months ago

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Verified Customer

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Ruth Windsor, CA

Very good. Vendors are excellent and knowledgeable.

3 months ago

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Reply from First American Home Warranty

Thank you for your review, Ruth.

Jan. 6th, 2021

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Verified Customer

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Deborah Harris Helotes, TX

The company they have a contract with for ac and heating, Air Force 1 is horrible! The techs display 0 knowledge, sympathy, or empathy. I had to go to an outside company for repairs. They removed a damaged part, ordered a new part then took 4 unsuccessful visits and I still had to get an outside company to repair my system. Air Force one had the gall to try to sell a product I did not need prior to the repair! Other contractors under them 5 stars then they leave first america. I wonder why..

3 months ago

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