1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.7
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1,828 Reviews

Review Breakdown

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M J SCHUSLER

May 8th, 2020 Waco, TX DETAILS arrow_drop_down
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Quick, hassle free service. Easy to request service and pay online.

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Reply from First American Home Warranty

May 08, 2020

Hi MJ, thank you for your feedback. Have a great day.

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George

May 8th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Great Service knowledge staff. Fast replies

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Reply from First American Home Warranty

May 08, 2020

Hi George. Thank you for your feedback. Have a great day.

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Gardengal

May 5th, 2020 Chandler, AZ DETAILS arrow_drop_down
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We have never had to use this service until we moved into our retirement home. The microwave/oven combo was 30 years old and stopped working after a year. The repairman could not get parts, it had to be replaced. It was an old Kitchenaid which is my go-to brand for this appliance. Unfortunately, due to their association with Sears they wanted to give me a Kenmore. I refused it and had them send me a check for the value of the Kenmore. I used it to purchase what I wanted. I paid the difference rather than accept an appliance I knew would not work well for me. I didn't have any disputes it was purely the way they do business. On three other occasions they have made repairs and replaced parts. One was replacing the ice maker in the Samsung refrigerator when the repair didn't last. No problems.

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Reply from First American Home Warranty

May 08, 2020

Hello. We thank you for your feedback. We are happy that all the issues mentioned were resolved. Have a great day.

Verified Customer

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Anna Doughty

May 4th, 2020 Henderson, NV DETAILS arrow_drop_down
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When my fridge broke they where here the next day and my a/c also. I have nothing but praise for them.

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Reply from First American Home Warranty

May 08, 2020

Hi Anna, thank you so much for your feedback. Have a great day.

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Angie Rosa

May 4th, 2020 Sparks, NV DETAILS arrow_drop_down
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Courteous representatives; fast claim response time; great follow up; and their service provides peace of mind when faced with home repairs.

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Reply from First American Home Warranty

May 08, 2020

Hi Angie, thank you for your feedback. Have a great day.

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Henrietta krueger

May 4th, 2020 Castro Valley, CA DETAILS arrow_drop_down
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good customer service. n the warranty sounded good. have not put in any claims since I joined. I hope it is as good as it claims

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Reply from First American Home Warranty

May 06, 2020

Hello. Thank you for your feedback. We look forward to servicing claims for you in the future.

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Karen

May 4th, 2020 Middle River, MD DETAILS arrow_drop_down
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Price and coverage. Well, my braying was high and I volunteered to do this survey but you weren’t happy with my review and wanted me to write more? What do you expect? I am paying but have not had to use your service.

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Reply from First American Home Warranty

May 08, 2020

Hi Karen. We are not showing a response or feedback was provided but we do thank you for the rating. Have a great day,

history

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Clifford C Stoddard

May 4th, 2020 Clinton, MD DETAILS arrow_drop_down
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quick service and willing to work with me when service provider doesn't respond

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Reply from First American Home Warranty

May 08, 2020

Hi Clifford. Thank you very much for your feedback. Have a great day.

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Daniel Espinoza

May 4th, 2020 Patterson, CA DETAILS arrow_drop_down
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Service the company works hard to give good service it shows in the way they tried the customer

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Reply from First American Home Warranty

May 08, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Harold Boyles

May 4th, 2020 Lawrenceville, GA DETAILS arrow_drop_down
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Good customer service and excellent results.

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Reply from First American Home Warranty

May 08, 2020

Hi Harold. Thank you for your feedback. Have a great day.

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Donna Williamson

May 4th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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They are good but I've had them replace appliances instead of letting me purchase them outright and they are not quality products

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Reply from First American Home Warranty

May 08, 2020

Hi Donna. We do thank you for your feedback and understand your concern. We will replace items that match efficiency, similar features and capacity. All of which is provided in the contract. If ever a replacement is not up to your standards, we will provide a cash payment. Thank you.

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Pamela Himot

May 4th, 2020 Chatsworth, CA DETAILS arrow_drop_down
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The company is determined to fix any problem rather than admit when that isn't possible

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Reply from First American Home Warranty

May 06, 2020

Hi Pamela. We do appreciate the feedback. If there is a claim that you are experiencing an ongoing issue with please provide the claim number.

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Robert Lanning

May 4th, 2020 Prescott Valley, AZ DETAILS arrow_drop_down
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only have used policy 2 or 3 times, but service was at a good price and prompt.

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R Carriere

May 4th, 2020 Mesa, AZ DETAILS arrow_drop_down
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They do what they say they will do. They were always ready to respond quickly.

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Reply from First American Home Warranty

May 06, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Maria Ojeda

May 4th, 2020 Whittier, CA DETAILS arrow_drop_down
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Very attentive to my claim. Responded very quickly to my request.

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Reply from First American Home Warranty

May 06, 2020

Hi Maria. Thank you for your feedback. Have a great day.

Verified Customer

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Ramona Ohrt

May 4th, 2020 Shasta Lake, CA DETAILS arrow_drop_down
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5 they are prompt with service and polite and always check to see if work was done

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Reply from First American Home Warranty

May 06, 2020

Hi Ramona. Thank you for your feedback. Have a great day.

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shirl Woods

May 4th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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great customer service and fast service clean and respectful

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Reply from First American Home Warranty

May 06, 2020

Hello. Thank you so much for your feedback. We appreciate it. Have a great day.

Verified Customer

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Billy R. Coleman

May 4th, 2020 Fort Smith, AR DETAILS arrow_drop_down
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It takes forever to get a repair completed.

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Robert Hebert

May 4th, 2020 Newbury Park, CA DETAILS arrow_drop_down
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There service staff was friendly and helpful

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Reply from First American Home Warranty

May 06, 2020

Hi Robert, thank you for your review. Have a great day.

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Michael Campbell

May 4th, 2020 Youngsville, NC DETAILS arrow_drop_down
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When I called to report an issue they were very quick with getting a technician out to fix it.

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Reply from First American Home Warranty

May 06, 2020

Hi Michael. Thank you for your feedback. Have a great day.

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tbarnes

May 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Good communication and fast customer service

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Reply from First American Home Warranty

May 06, 2020

Hello. Thank you very much review. Have a good day.

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D McGrath

May 4th, 2020 Mount Joy, PA DETAILS arrow_drop_down
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Great home warranty company and customer service.

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Reply from First American Home Warranty

May 08, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Kevin Dobbe

May 4th, 2020 Flagstaff, AZ DETAILS arrow_drop_down
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They took care of the problem quickly and were responsive.

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Reply from First American Home Warranty

May 06, 2020

Hi Kevin. Thank you for your feedback. Have a great day.

Verified Customer

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Anthony Daniels

April 27th, 2020 Martinez, CA DETAILS arrow_drop_down
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Because they follow up to ensure your service experience was good thorough out the entire process and ask you to rate the experience.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Anthony, we appreciate your feedback and are pleased to hear you are satisfied with the service provided. Have a great day.

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Douglas

April 27th, 2020 Stockton, CA DETAILS arrow_drop_down
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Quick response . Great follow through. Friendly service

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Douglas, we appreciate you sharing your feedback. Have a great day.

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Dale

April 27th, 2020 San Jose, CA DETAILS arrow_drop_down
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Didn't cover air conditioner repair work as I was told by salesperson when signing up.

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Al Kitaguchi

April 27th, 2020 Frederick, MD DETAILS arrow_drop_down
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The company is fine, some of the contractor aren't great.

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Reply from First American Home Warranty

Apr 27, 2020

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

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Glenn Van Dyk

April 27th, 2020 Forest, VA DETAILS arrow_drop_down
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First class operation, satisfied with my first year with them

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Reply from First American Home Warranty

Apr 27, 2020

Hello Glenn. We are happy to hear you are satisfied with our service. Thank you for your feedback. Have a nice day.

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Elizabeth Smith

April 27th, 2020 Bensalem, PA DETAILS arrow_drop_down
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I have felt since day that they’ve offered great protection, service, and pricing!

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Elizabeth, we appreciate your feedback. Have a great day.

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jay

April 27th, 2020 Tybee Island, GA DETAILS arrow_drop_down
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have done phenomenal job with service calls and reputable service providers. Have been timely on their time to fix also.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Jay, we appreciate your feedback and look forward to providing you with service in the future. Have a great day.

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Brian skipper

April 27th, 2020 Clinton, MS DETAILS arrow_drop_down
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It has good services n dependable and trustworthy there customer services is excellent

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Brian, we appreciate your review. Have a great day.

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RUTH MACHINE

April 27th, 2020 Kempner, TX DETAILS arrow_drop_down
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Fast and friendly customer service as well as great value for the money

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Reply from First American Home Warranty

Apr 27, 2020

Hi Ruth. Thank you for your feedback. Have a nice day.

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Anthon

April 27th, 2020 Maumelle, AR DETAILS arrow_drop_down
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Excellent coverage at an affordable cost.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Anthon, we appreciate your feedback. Have a good day.

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James & Connie Torina

April 27th, 2020 Richmond, MI DETAILS arrow_drop_down
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We had their service in AZ. for 8 years and then for 15 years in Michigan and they have always served us well and in a timely manor. Would recommend them to everyone because of their service.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you James and Connie for continuing to stay with First American for over 20 years. We appreciate your feedback and look forward to servicing you in the future. Have a wonderful day.

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James Person

April 27th, 2020 Conroe, TX DETAILS arrow_drop_down
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We have been amazed at how well FAHW has taken care of us over the past 20 years! Excellent service each time!

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Reply from First American Home Warranty

Apr 27, 2020

Thank you James, for your feedback and for your continued business over the past 20 years. Have a wonderful day.

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Terry W. Donze

April 27th, 2020 Boulder City, NV DETAILS arrow_drop_down
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Sales person does not respond. I've had no claims so i do not know how good your response is.

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Darick A Colson

April 27th, 2020 Apache Junction, AZ DETAILS arrow_drop_down
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They need to be more open about the coverage. We had a plumbing issues and they sent a plumber asap, great! But they don't tell you that if it's outside the foundation it's not covered!

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Reply from First American Home Warranty

Apr 27, 2020

Hello Darick, we appreciate your feedback as we are always looking to better our business and your feedback is an invaluable part of that process. Per the home warranty contract under Important, it states covered items must be located within the confines of the perimeter of the foundation. Thank you for your feedback. Have a great day.

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Ms Avant

April 27th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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When needed I was able to get the help I needed or credit towards work needed

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Ms. Avant, we appreciate your feedback. Have a nice day.

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Matt Binder

April 27th, 2020 Lima, OH DETAILS arrow_drop_down
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They raised my rate for renewal by 30%. I was going to renew but now I’m not.

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Michael

April 27th, 2020 Coarsegold, CA DETAILS arrow_drop_down
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Easy to use and very responsive. They settled my repair in a very short time.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Michael, we appreciate your feedback and are happy to hear the repair was completed in a timely manner. Have a great day.

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Monica Hess

April 27th, 2020 Fresno, CA DETAILS arrow_drop_down
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They’ve always delivered 100%. We used First American from 2000-2010. They were great. Just started back with them (don’t know why we did not purchase in 2015, when we bought a new home.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Monica, we appreciate your feedback and are happy to have you back with First American. Have a nice day.

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Gail Santos

April 27th, 2020 Hanford, CA DETAILS arrow_drop_down
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Great results. Some communication issues, but very dependable. Love the dishwasher.

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Gail, we appreciate your feedback as we are always looking to better our business. We hope to better serve you in the future. Have a great day.

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Walter

April 27th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Easy to work with and always did what they said they would do

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Reply from First American Home Warranty

Apr 27, 2020

Thank you Walter, we appreciate your feedback. Have a nice day.

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jerry landes

April 27th, 2020 Camarillo, CA DETAILS arrow_drop_down
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great work, contractors are good, service response is great

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Reply from First American Home Warranty

Apr 27, 2020

Hi Jerry. Thank you for your feedback. Have a nice day.

Verified Customer

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Kathy Norman

April 27th, 2020 Yucca Valley, CA DETAILS arrow_drop_down
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iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

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Kiky

April 23rd, 2020 Lynwood, CA DETAILS arrow_drop_down
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I had horrible experience! Would not recommend this company! I have a new Viking stove for 3 month. One of the knob was broken and we can’t turn off the gas. We submit the claim and paid $75 for the contractor to come and check. But our claim was denied because it was not consider wear and tear! The customer service was not helpful at all! They said because of contractor report saying that something inside was bent, it was not cover on the wear and tear policy. I only use this stove for home cooking, not commercial. And the other 3 knobs works just fine. I paid $75 for the contractor to come and got denial letter 1 week after. What a waste of money and time! Don’t use this company ever again!

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Perplexed

April 22nd, 2020 Richmond, TX DETAILS arrow_drop_down
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Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

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Garrett D Moses

April 16th, 2020 Fayetteville, NC DETAILS arrow_drop_down
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Always provides quick service and updates

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Reply from First American Home Warranty

Apr 16, 2020

Thank you Garrett for your review.

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Evan Eiland

April 14th, 2020 Van Buren, AR DETAILS arrow_drop_down
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Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

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tia ramsey

April 12th, 2020 Greensboro, NC DETAILS arrow_drop_down
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I made a service request because my A/C was leaking. The first contractor never called me after I made 3 calls. The 2nd contractor came to fix the problem, but it wasn't fixed. The A/C continued to leak causing water damage on the first floor which First American would not cover. Useless policy.