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First American Home Warranty

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8.1

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Anonymous Bella Vista, AR

Had it 3 or four 4 and I have no issues with them. The only thing I would changing is being forced to pay the fees online versus paying the people who fix the problem for you.

4 years ago

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Reply from First American Home Warranty

Thank you for your review and for choosing First American.

Jun. 25th, 2019

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Eric Felton, CA

I'd recommend them because they've been fantastic and responsive. They got them out here in a timely fashion and had the problem fixed. They make sure to follow up to make sure that everything was fixed and taken care of.

4 years ago

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Reply from First American Home Warranty

Thank you for your kind words Eric.

Jun. 25th, 2019

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Eloise Estero, FL

Had them for many years and I've had good service. For the most part, they set up appointments up, I don't know if they have much control over the vendors. I wish they would listen with I suggest someone good or closed. Customer service is very knowledgeable and easy to get a hold of.

4 years ago

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Reply from First American Home Warranty

We appreciate your review Eloise. Thank you.

Jun. 25th, 2019

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Gary Chico, CA

We needed to use it to repair our dishwasher and it took three or four weeks to get the right part but they eventually did fix it. We are able to speak to someone in customer support when the repair people were supposed to be out.

4 years ago

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Reply from First American Home Warranty

Thank you Gary for your review.

Jun. 25th, 2019

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Charles Aransas Pass, TX

They've always done what they say they are going to do. I have a little problem with the monthly fee, I think seventy five dollars is a little high but that is my only problem.

4 years ago

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Reply from First American Home Warranty

Thank you for your review, Charles.

Jun. 25th, 2019

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Joel

Everything I've called about, the problem was resolved quickly and easily. Overall it is a pleasant experience. We used it for a plumber and the contractor that came out was very efficient, professional, and knowledgeable.

4 years ago

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Reply from First American Home Warranty

Thank you for putting your trust in us. We are pleased to hear your concerns were quickly resolved.

Oct. 18th, 2021

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Denise

I''ve had good and prompt service! Most of the times, the conpsniesthey have sent are good! Except A-Z Plumbing which have been barely adequate and the last time was a disaster.

4 years ago

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Reply from First American Home Warranty

Hi Denise, we appreciate you taking the time to provide us with your feedback. Thank you.

Jun. 19th, 2019

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Frederic Shelby

They are very accomodating and quick to respond. They take care of business and do it quickly. Customer Service is helpful and competent but sometimes very hard to understand. I'm not an English instructor.

4 years ago

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Reply from First American Home Warranty

We appreciate your review Frederic.

Jun. 19th, 2019

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Maryanne

Very attentive and everything is done in a timely manner. We used it once for broken door opener and one for our dishwasher. The problems were resolved. I think they are doing a good job.

4 years ago

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Reply from First American Home Warranty

Thank you, Maryanne! We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Ryan Canton, GA

What they cover wasn't clear on the website. My refrigerator isn't getting down to a cold temp so I called and a technician contacted me the next day and came out even with the twenty four house turn around to fix it.

4 years ago

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Anonymous

I've had First American Home Warranty from the beginning and I've always gotten responses when I've called. I've used them quite a bit lately and right now I am in the process of using it for some plumbing and I've had to call several times because they're having trouble getting back. It's not perfect, but it works.

4 years ago

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Stephen

The first year I owned my home, they were very good about helping me out and so I renewed it for a the second year. Every time I call, everyone seems very polite and helpful however I don't necessarily feel like my issue gets solved or they have the best people taking care of the issue. I was having plumbing issues and they sent a total of three plumbers out to the house. The first two I found out had no idea what they were talking about and so one of my bathrooms has been in shambles since then until I had a third plumber who knew what he was talking about and we found out that they were all easy fixes so I'm wondering why it took seven months without hot water. I don't feel like they send the most professional contractors out to the house.

4 years ago

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Thomas

Customer care and quick respone time and I have to utilze 40 characters in length in order to submit my review. I hope this is enough. I would recommend this company highly to anyone looking.

4 years ago

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Reply from First American Home Warranty

Thank you Thomas for your feedback!

Jun. 11th, 2019

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Randy

The quality of the service is really good. Our dryer broke down so we gave them a call and they got out here quickly. It is very well supported and when I make calls, they are responsive.

4 years ago

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Reply from First American Home Warranty

Thank you Randy for your review.

Jun. 3rd, 2019

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Brooke

I choose them because of their pricing and the services they offer. They have always been very prompt once I put in a request. They took of everything when my air conditioning broke. Customer support has always been very helpful. Wait times are a little long but once you actually get someone, they have good customer service.

4 years ago

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Bachan

Maybe they should get contractors nearby so it is not so far out. I had one contractor that over fifty miles away, so it is not convenient and it took over a month to get the problem solved.

4 years ago

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Reply from First American Home Warranty

Hi Bachan. Thank you for your feedback. We value your opinion and concerns. We are glad to hear the service has been completed; however, we would like to look into this as well. Can you please provide us with your claim number?

Jun. 3rd, 2019

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Maryam

I am so happy with their service because they come right away. After many months they are still working, they sent a technician right away. I might continue after the service expires.

4 years ago

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Reply from First American Home Warranty

Hi Maryam. Thank you for your review.

Jun. 3rd, 2019

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Dianne

So far they've been responsive to my needs. Other companies have not been as responsive. I recently had a problem with my water heater and they weren't able to find a plumber in my area so they helped me select my own plumber. I would be happier if they had more vendors in my area.

4 years ago

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Reply from First American Home Warranty

Hi Dianne. We appreciate your feedback. Our Contractor Relations team is always looking to increasing the number of contractors in our network. Can you please provide us with your claim number so we can look into this? Thank you.

Jun. 3rd, 2019

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Michelle

The response time is good and it was easy to file a claim. It is great and the contractors they use are reputable. I used it for a water heater and they were back within three days to replace it.

4 years ago

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Reply from First American Home Warranty

We appreciate you taking the time to provide us with your feedback, Michelle. Thank you.

Jun. 3rd, 2019

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Tommie Lincoln, NE

They've done what they are supposed to do and they people I have talked to have been very friendly and courteous. They are always there whenever I need the service and they've done it right.

4 years ago

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Reply from First American Home Warranty

Thank you Tommie for your review.

Jun. 3rd, 2019

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Anonymous

My experience with First American is satisfactory, I feel like it saves us month and it is comparable to an appraisal from a general contractor or specialist. The work done on our home has been good but it is hard to find background information about them and where they are coming from. I have had an issue with the customer service, the last two claim took almost a week for someone to get scheduled.

4 years ago

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Reply from First American Home Warranty

Hello, we appreciate you taking the time to provide us with your feedback. Thank you.

Jun. 3rd, 2019

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Geoffrey

Everything was really quick and the information was very clear. I had an experience with a plumber coming out and they did an excellent job. It was a good experience. I would definitely recommend them to someone else.

4 years ago

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Reply from First American Home Warranty

Thank you Geoffrey for your feedback.

Jun. 3rd, 2019

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Dante San Angelo, TX

First American is quick and effective. They always resolve my problems. I do think they should have options to choose a provider because some of the companies take too much time to answer out questions.

4 years ago

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Reply from First American Home Warranty

Thank you Dante for your review.

Jun. 3rd, 2019

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John Pensacola, FL

It is very valuable. They do what they say they are going to do. They are usually very responsive, when I put in a claim, usually within fifteen minutes it is assigned to a contractor, who usually call the next business day.

4 years ago

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Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

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Sherry Chesterfield, VA

There were some issues with our air conditioner and it took a while to get things going and I didn't feel like the support was there. Once we do get the jobs going, things have been taken care of. I think they need to be a little more careful with the contactors they use, some are really good but some have been really bad.

4 years ago

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Reply from First American Home Warranty

We appreciate your feedback, Sherry.

Jun. 4th, 2019

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Basman Menifee, CA

So far I am happy with the vendors provided except for the time frame, who don't get back to me for three days. They should make sure the vendor is doing their job and contacting the customer.

4 years ago

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Dianna Encino, CA

Their service charge is $10 less than home shield, who had things they weren't covering. They are courteous and friendly and try to get my questions answered and it has gone smoothly.

4 years ago

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Reply from First American Home Warranty

Thank you Dianna for your review.

Jun. 4th, 2019

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Androw

They've done a pretty good job. I have had a couple of instances where I've used it for the pool and spa. We called First American to come and check it out and they sent a contractor over. The first time I wasn't very happy because the contractor didn't return the call within three days and it was an emergency as far as I was concerned. The hot water heater went out on one but the other two times have been good.

4 years ago

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Reply from First American Home Warranty

Thank you Androw for your review.

May. 29th, 2019

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Robin

There was somebody to talk to you about a problem with the exception of after hours. First American gave me a name of a guy and they were supposed to contact me. When they didn't contact me I went ahead and called them and made arrangements for them to come out.

4 years ago

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Reply from First American Home Warranty

Hi Robin, we appreciate your feedback. Thank you for choosing First American!

May. 29th, 2019

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Maria

They've been very reliable when we have a problem. They always find a solution. They understand my needs. I had some problems so I called and they send someone right away and fixed the problem. They need to be careful choosing vendors because there's some vendors out there that are not very honest.

4 years ago

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Reply from First American Home Warranty

We appreciate your feedback Maria, thank you.

May. 29th, 2019

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Danny

I have used the warranty several times. We had to have a ceiling fan replaced that was no longer working. The technician was there right away and took care of it. I am very pleased, no complaints at all.

4 years ago

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Reply from First American Home Warranty

Thank you Danny for your review.

May. 29th, 2019

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Anonymous

My toiled was clogged and I just put it on the website and it was rally easy. Someone ggot back to me within a day and came over and fixed it. It was easy to make the booking and they came promptly and fixed the problem.

4 years ago

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Reply from First American Home Warranty

Thank you for your review, we appreciate it.

May. 29th, 2019

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Anonymous

I use it mostly for my air conditioning repair but for some appliances like the water heater and dishwasher. The service is good but sometimes the contractors have no background. I wish they would streamline their relationship with their contractors and make them as reliable as First American Home because some of them aren't reliable.

4 years ago

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Reply from First American Home Warranty

Hi, thank you for your feedback. We will definitely review this. Can you please provide us with your claim number so we can review this?

May. 29th, 2019

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Bailey

They are a very responsive company, and do a great job at finding someone to fix any issue that you may have. Customer service is very knowledgeable and are able to provide the best person for the job.

4 years ago

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Reply from First American Home Warranty

Thank you for your review Bailey.

May. 29th, 2019

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Alex

Not everything in our house was covered under warranty, and so we have had some issues navigating that. But we've used the warranty multiple times for an issue with our dryer and I would say they're always there to take care of what's needed.

4 years ago

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Reply from First American Home Warranty

Thank you Alex for providing us with your feedback. We appreciate it.

May. 29th, 2019

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Ian

Customer service was very friendly and easy to work with. When we had problems, they would send someone over and those people would always have a smile on their face. I was confident in their abilities.

4 years ago

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Reply from First American Home Warranty

Thank you Ian for your review.

May. 29th, 2019

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Robert/Mary Lake Arrowhead, CA

I live in a rural area so sometimes it is hard to find someone to fix things in our house. First American Home Warranty found someone in a timely manner and was able to help us out. We intend to stick with this company.

4 years ago

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Reply from First American Home Warranty

Hi Robert/Mary. Thank you for your review and for choosing First American as your home warranty provider.

May. 29th, 2019

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Pat Bakersfield, CA

Always very polite and are prompt with their responses. They are also very available. We can get a hold of them on the weekends. The technicians that are sent out don't leave a mess, and are very polite.

4 years ago

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Reply from First American Home Warranty

Hi Pat. We appreciate your review and thank you for choosing First American.

May. 29th, 2019

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Peter Sherwood, AR

Customer service is alive and well at FAHW

2 months ago

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Reply from First American Home Warranty

Peter, We appreciate you taking the time to share your review!

Jan. 26th, 2024

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Carol Columbus, OH

Prompt service, low monthly cost, professional staff

2 months ago

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Reply from First American Home Warranty

Carol, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Jan. 19th, 2024

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DEBORAH Conway, AR

I would not have any other home warranty but, First American!!!! They expedite service as quickly as possible. I have lived in my home since 2003 I've been a single mom until 2009 when I remarried after 12 years. Now I am a widow since 2019 My husband and I owned a handyman remodeling company. If something needed to be repaired and he could fix it he would. However, in 2020 my Dishwasher, Hot water heater, Garbage disposal, washing machine, and central heat went out. My central heat was fixed but, everything else was replaced. Needless to say, I am still grieving the loss of my husband and in 2020 I was overwhelmed and found myself just crying out Lord what else can happen? I called First American and they said not to worry they would take care of everything. I live in a 3 bedroom 2 bath brick home in a quiet subdivision. Trust me when I say if you own a home I highly recommend First American home warranty. Yes, you pay for it monthly, and if you don't need anything fixed that's great, however, I would rather pay a monthly 62.50 than have to pay 1000. for a hot water heater plus labor for a plumber etc... Just remember if you have more than 1 refrigerator let them know so, it will be covered as well. Everything I have is covered under my warranty. Right down to ceiling fans and garage door opener.

1 year ago

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Reply from First American Home Warranty

Deborah, Thank you for taking a moment to share your experience with us! We are very sorry to hear about the passing of your husband and are glad to know that we have been able to be there for you when you need it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Mar. 15th, 2023

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Laura Raymond Carson, CA

I have to admit that when it came time for us to renew our Home Warranty with First American, I wondered if it would be worth it. We had a small plumbing issue, a toilet that wouldn't stop running, and I couldn't figure out why. First American offers several ways to get in touch to request assistance, so I chose to contact them online. First American responded promptly and reassuringly, double checking first to make sure that it wasn't an emergency (it wasn't) before routing it to an appropriate vendor. The vendor was a little slow to get back to us, but once they did, they were a model of efficiency. My only complaint was that the scheduler/receptionist for the plumber was very abrupt, almost unfriendly, but she was efficient. The plumber who came out was very prompt as well as friendly, and willing to take the time to explain what exactly was wrong and what he was doing to fix it (the fill pump assembly was stuck open and needed replacing). He took the time to ask if there was anything else that needed fixing (not at that moment) since there was time left on the service call. It was a very positive experience, and well worth the money.

4 years ago

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Reply from First American Home Warranty

Hello Laura. We appreciate your feedback on your experience with us. Thank you for choosing First American.

Apr. 16th, 2019

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Intilis Sayreville, NJ

I was quite nervous after reading all the negative reviews, but my experience was terrific!! I called FAHW on Thursday, and they set up an appointment for Monday 7am-12pm with a Sears technician. I got a call at 705am on Monday that my technician was on his way. Chris from Sears arrived at 715am. He immediately diagnosed the problem, and had the part on his truck. He was able to fix my washer in about 10 minutes! I was amazed that it was fixed so quickly and easily. I realize that I may just be one of the lucky ones, but I’m hoping FAHW is trying to improve their customer service because of all these bad reviews. Good job Chris and FAHW!

5 years ago

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Reply from First American Home Warranty

Thank you Intilis for your review. We are glad to hear that Sears repaired your clothes washer. Thank you for choosing First American.

Mar. 20th, 2019

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Susan Virginia Beach, VA

service has been ok but annual amount just went up quite a bit. also pay for hvac tuneup but when i go to schedule, it's asking me for $100. i'm now shopping around.

6 months ago

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Reply from First American Home Warranty

Susan, Thank you for sharing your feedback with us. Please reach out to us at 800-992-3400 and we can assist with placing a claim for your HVAC Tune-up. We look forward to being there for you, should you ever need us again.

Sep. 26th, 2023

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Kimberly

All I can say is I thank God for this company...it literally saved my life and pocket book. Loyalty for Life!!

6 months ago

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Reply from First American Home Warranty

Kimberly, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service! We look forward to being there for you, should you ever need us again.

Sep. 14th, 2023

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Jowara Morgande

Very competitive deal. The customer service is very helpful. They find the best people to do the work on your property. Very easy process to take care of everything.

5 months ago

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Reply from First American Home Warranty

Jowara, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 19th, 2023

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Curtis Brown Waxahachie, TX

It can get costly depending on what need to be repaired

1 month ago

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Reply from First American Home Warranty

Curtis, Thank you for your comments. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. We will continue to be here for you should you need us in the future!

Feb. 15th, 2024

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David Cathedral City, CA

I don't like that you can't get to talk to service rep.

1 month ago

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Reply from First American Home Warranty

David, Thank you for sharing your feedback. To speak with a member of our team please reach out to us at, 800-992-3400.

Feb. 15th, 2024

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Clemmie & Mandy Johnson Citrus Heights, CA

I liked having First American for a time. Their rates were reasonable and competitive. Unfortunately, their service call charge increased too much and became more expensive. It seemed that they started to cover less but charge more each year. It’s hard to justify paying more for less. 😞

6 months ago Edited September 15, 2023

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Reply from First American Home Warranty

Clemmie & Mandy, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Sep. 26th, 2023

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Leona Doidge Santa Maria, CA

I notified the plumber with Jerry's Plumbing on Saturday morning. No calls back Saturday, Sunday, or Monday. I called on Monday morning and told them I had water on my closet floor. He did nothing about it. There was water on the corners of the cabinet under my sink in two cabinets. There wasn't water under the sink in the bathroom. He did nothing about it. I had to hire another plumber from JES Plumbing. He took a 4x4 foot piece of drywall off behind the sinks in the bathroom. When the faucet was turned on, water shot out into the closet and soaked my carpet. That plumber repaired the drain pipe to stop the water. I dried the carpet all day and night with fans in the closet. I used chlorox water to kill the mildew. That cost me $450.00. Then I had to call another person to put the drywall back. He cut it to 4x8 foot to get rid of all the mildew and wet drywall. He inserted new drywall in the closet and I dried out the carpet with fans. The carpet has stains on it from the Christmas boxes I had stored there. The boxes were soaked with water. Everything is dry now, but now I have to get someone to finish the drywall with texture and paint. Your company charged me $85.00 for the first plumber who did nothing. The second plumber charged me $450.00 and the person that put in new drywall on the wall backing the bathroom sink was $300.00. Now I have to get someone to texture the wall and paint it. I don't know how much that will be. $85.00 plus $450.00 plus $300.00 and I don't know how much it will be to finish it with texture and paint. Since the first plumber did not call me back on Saturday, my daughter and I missed a Christmas program we were supposed to be at. I would NEVER recommend Jerry's Plumbing to ANYONE!!! I am now out $835.00 plus I still have to hire someone to finish it. Are you going to reimburse me for all of this? Your Home Warranty means nothing!!!!!

1 year ago

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Reply from First American Home Warranty

Hello Leona,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, First American’s indicate that contractor Jerry's Plumbing and Heating (Jerry's Plumbing) replaced the drain line in your master bathroom on December 13, 2022. No additional leaks reported by either you or Jerry's Plumbing. At this time, First American is requesting that you provide with your contractor’s diagnosis and invoice for review.

Regarding the service call fee, please be advised the service call fee applies when you file a claim through your warranty contract.

First American considers this claim pending.
Thank you

Jan. 11th, 2023