Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Shari Van de Vrugt Menifee, CA

They find a way to take your Money and Not cover you appliances

2 years ago

Reply from First American Home Warranty

Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. It is our goal to provide our customers with a successful resolution. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 18th, 2021

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Dr Sinha Houston, TX

Last 2 plumbing problems were not solved and found a way to refuse

2 years ago

Reply from First American Home Warranty

Hello Dr Sinha. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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RV Corpus Christi, TX

Failed to provide adequate services and quality technicians

2 years ago

Reply from First American Home Warranty

Hello RV. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

2 years ago

Reply from First American Home Warranty

Hello Sue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly. Please be advised, First American considers your claim pending. Thank you

Feb. 26th, 2021

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Jeff Northridge, CA

Poor vendors, no follow-up on service, 45 minute wait times on the phone.

2 years ago

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Silver

getting the run around on trying to find out what I had to pay for.

2 years ago

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Thomas E Fulmore

Job incomplete. Freezer is still leaking. Rubber not closing the door

2 years ago

Reply from First American Home Warranty

Hello Thomas, We would like to apologize for any inconvenience you may have experienced during the handling of your kitchen refrigerator claim. Upon review, you confirmed the kitchen refrigerator was repaired on or around January 4, 2021. As such, First American considers your claim closed. Thank you.

Mar. 11th, 2021

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Lynda

Poor customer service and poor timely repairs. Limited resources for repairs.

2 years ago

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Beatrice Benavides

Refused to approve a repair n took 4 to 5 days on a request

2 years ago

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Michael Scott

Poor quality, poor customer service, poor subcontractors that do the work

2 years ago

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Robert Boyd

Never finished the job that we put in for.

2 years ago

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letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

2 years ago

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David

Poor response to claim resolution. Poor communications

2 years ago

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Ralph Monterosa

I have an oven that was broken since November. It is still broken.

2 years ago

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Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

2 years ago

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Kathy Norman Yucca Valley, CA

iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

3 years ago

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Steve Gladu

I'm getting scammed by the technicians they choose.

3 years ago

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Mohamed

Unable to providers necessary contractors

3 years ago

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raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

3 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

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cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

3 years ago

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Swanson

Coverage is not nearly as well profitted as advertised.

3 years ago

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Harvey Waid

had trouble getting help to get contractor to complete the work.

3 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

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maria

they should have contractors who truly care for customer.

3 years ago

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Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

2 years ago

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Victor

I have been out of air. AC. For 2 weeks. I'd live in Dallas Texas where the temperature average 100 griese each day

2 years ago

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Ruby S.

Always listen and call appropriate repair company.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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DW KLUVER

They stood behind their warranty on the one claim I had.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mavis Krause

Everything alweays taken care of foir the co-pay.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Stanley Michael Wise

They have always been responsive to my requests and emails.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Sophie Esparza

Prompt reply, great service courteous and helpful

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jeff

Good service overall. Generally worth the cost. Available 24 hours.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Darrin

Always professional and on time and very reliable.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Leann Ciccone

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Elaine W

You call and they immediately take action.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Perplexed Richmond, TX

Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

3 years ago

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Evan Eiland Van Buren, AR

Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

3 years ago

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Philippe Encino, CA

It took time to get our issues fixed but First American finally did.

3 years ago

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Thomas Tran Anaheim, CA

They are not things but scam , they charge you 75 $ ,for open claim and they can not fix it, and they said it is not cover, the case closed,

3 years ago

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James Bay Saint Louis, MS

Never fixed one thing right continuous issues over and over with AC unit. Contractors unprofessional and lack true knowledge

3 years ago

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Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

3 years ago

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yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

3 years ago

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Brian Chandler, AZ

Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

3 years ago

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Marsha Grubb Lakeland, FL

Always very professional and service is assigned quickly.

4 years ago

Reply from First American Home Warranty

Hi Marsha. We appreciate your review.

May. 31st, 2019

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Shiv Cary, NC

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

4 years ago

Reply from First American Home Warranty

We have reached out the consumer directly.

Apr. 24th, 2019

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Alannahjeremy Studio City, CA

Waste of money. Weasel words policy that excludes almost anything that breaks and then forces you through a hoop to get claim finalized.

4 years ago

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louis c gaither Oakland, TN

I give them no rating on June 22nd I called to have my refrigerator repair its has now been36 days and no repair has been done

4 years ago

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Chad Edgar Wentzville, MO

Helped me quickly with my warranty was pleased to be blessed with finding them

1 year ago

Reply from First American Home Warranty

Chad, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Feb. 10th, 2022

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Jim Guidos Kemah, TX

Told not covered AFTER getting my deductible

1 year ago

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Brenda Ritch Riverdale, GA

Can't send a contractor out for a week and a half

2 years ago

Reply from First American Home Warranty

Hello Brenda. Our records indicate you placed a claim on April 22, 2021 for your pool salt system not working. First American dispatched an independent contractor, Atlanta Pool Solutions Inc., to diagnose the failure. The contractor reported the control board is not communicating properly with the system and not reading the salt level properly. The contractor also reported the salt cell is bad. The contractor recommended replacement of the parts. First American has since authorized the repairs and the contractor will order the parts. Once the contractor receives the parts, they will contact you directly to schedule an appointment to complete the repairs. Please be advised, First American considers this claim pending.

May. 12th, 2021

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Ignacio Julian Talbott, TN

unreliable contractores, way too many lies

2 years ago

Reply from First American Home Warranty

Hello Ignacio. Thank you for your review. We have messaged you for additional information.

Apr. 27th, 2021