Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Felix Vicino Las Vegas, NV

It's difficult to talk to a real person.

1 year ago

Reply from First American Home Warranty

Felix, Thank you for sharing your feedback with us. We are sorry to hear that you are having difficulty connecting with someone. Should we be experiencing a high call volume, you can also manage your claim online through the Homeowner Center. We look forward to providing you great service in the future.

Sep. 30th, 2022

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Helen Beringer Palm Desert, CA

I can't get into my account to print out my contract!! I need to talk to a person!

1 year ago

Reply from First American Home Warranty

Helen, Thank you for review. To access your account, you are able to reset your password on the website by clicking, 'forgot password.' This will allow you to then access your account. We also sent a copy of your contract out to you on September 7. We look forward to being there for you, should you ever need us again.

Sep. 15th, 2022

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Tom Webb Augusta, GA

Waiting to get AC restored to service after several weeks.

1 year ago

Reply from First American Home Warranty

Tom, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Dennis OKeefe Stuart, FL

3 Days to service AC is not acceptable. This is FLORIDA

1 year ago

Reply from First American Home Warranty

Dennis, Thank you for your review. We see that you cancelled your claim with us. We hope to be able to assist you the next time you may need it.

Sep. 21st, 2022

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Castro Ricardo Houston, TX

The contractor assigned to take care of my service request is the worst I have seen in years

1 year ago

Reply from First American Home Warranty

Castro, Thank you for sharing your comments with us. We did request additional information from you so we could look further into what may be occurring with the contractor. We were unable to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Mark Mixon Casper, WY

Their refferals are not top quality so far.

1 year ago

Reply from First American Home Warranty

Mark, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share your comments with our team. We hope the next time you may need us, we will be able to meet your needs.

Aug. 19th, 2022

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Ruth Grimes Baytown, TX

Very difficult to reach customer service.

1 year ago

Reply from First American Home Warranty

Ruth, Thank you for your rating. We were not able to locate an open claim with us and requested additional information so we could look further into this for you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Gerald Rutherford Madera, CA

Plumber did lowsy job. Plus outrageous co-pay.

1 year ago

Reply from First American Home Warranty

Gerald, Thank you for being a valued customer. We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We hope the next time you may need us, you will give us another chance to meet your needs.

Aug. 9th, 2022

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Johnnie Edwards Vicksburg, MS

It's been 10 days and HVAC unit is still out, requested other contractors and was denied

1 year ago

Reply from First American Home Warranty

Hi Johnnie. We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do confirm that you have accepted a cash payment in lieu of the condenser. Please allow 7-10 business days for the processing and delivery of the check. Thank you.

Aug. 12th, 2022

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Dan Acosta Granada Hills, CA

Slow response, no follow up, awful contractors

1 year ago

Reply from First American Home Warranty

Dan, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 1st, 2022

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Marilyn Catron Arlington, TN

Does not cover minor leaks which is a common repair issue

1 year ago

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Michael Boerum North Hills, CA

Price to value has declined since I first signed up

1 year ago

Reply from First American Home Warranty

Michael, Thank you for providing us feedback about your experience.

May. 26th, 2022

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First American Customerq Hilton Head Island, SC

They will finally get it done, but it takes patience.

1 year ago

Reply from First American Home Warranty

Thank you for sharing your comments with us!

May. 26th, 2022

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E. Fomtana Petaluma, CA

Been 5 months since claim, problem not fixed.

1 year ago

Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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MATTHEW G SCHAAF Temperance, MI

No issues with First American but some of the contractors are horrible

1 year ago

Reply from First American Home Warranty

Matthew, Thank you for being a valued customer. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Mar. 10th, 2022

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Philip Hermiz El Cajon, CA

Because the contractor during his visit to fix my wash machine didn't do anything.

1 year ago

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Tim Taylor, MS

Initial claim with heater was a struggle

1 year ago

Reply from First American Home Warranty

Tim, Thank you for sharing your comments with us. We are disappointed to hear that you had some issues resolving your initial claim. We hope the next time you may need us, you will give us another chance to meet your needs.

Dec. 29th, 2021

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Carol c Gilroy, CA

Dishwasher defective. No information on when it will be replaced

1 year ago

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James Adams Fernandina Beach, FL

Poor telephone help from untrained representatives.

2 years ago

Reply from First American Home Warranty

Hi James. We appreciate your feedback. We have messaged you for additional information.

Apr. 23rd, 2021

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Mahin Northridge, CA

They alway make an excuse not to fix things properly.

2 years ago

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Kemery Berry Douglasville, GA

Non-covered charges billed to me in addition to the service call fee

2 years ago

Reply from First American Home Warranty

Hello Kemery. Our records indicate you placed a claim on March 4, 2021, for your garbage disposal having a leak. First American dispatched an independent contractor, J & S Mechanical, to diagnose the failure. The contractor replaced garbage disposal as of March 5, 2021. On April 7, 2021, First American contacted you to discuss the non-covered charges you indicated in this review. You advised you were unaware faucets are not covered per your contract. You were advised you can find this information on your contract under Plumbing, Not Covered. Please be advised, First American considers your claim closed. Thank you.

Apr. 7th, 2021

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Rick Nakagaki Orting, WA

I‚Äôve got 2 quotes and I‚Äôll take the lower price but they won‚Äôt call me back!

2 years ago

Reply from First American Home Warranty

Hello Rick, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that your garage door opener claim was cancelled as your independent contractor repaired the unit. Please be advised, First American considers your claim closed. Thank you.

Mar. 3rd, 2021

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Jennifer Keller Aliso Viejo, CA

Because your system for getting things repaired is horrible.

2 years ago

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LaNell Morold Plano, TX

They rarely cover expenses. They charged over and above.

2 years ago

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Sue Simpsonville, SC

Two of my three requests could not be fulfilled.

2 years ago

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Jose Martir Magnolia, TX

3 Company, but their CS needs to improve

2 years ago

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Joel C Buehler-Werline Redwood City, CA

Took way too long to replace water heater

2 years ago

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robert ruder Pacific Palisades, CA

Helped, however people that came were NOT always helpful

2 years ago

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Jessica Nocerinbo Troianello

Benn going in circles, with no resolution

2 years ago

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Vanessa L Lewis

I've called for home service on my electrical outlet 2 months ago & they haven't showed yet.

2 years ago

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Alejandra

They come out you pay and then you have to pay hundreds to thousands more it's a scam!

2 years ago

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Theodore Kinard

took almost a month for the repair to be completed. no follow up throughout the whole process

2 years ago

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Grandma K

They find any excuse to not cover your part s or things that need replacing

2 years ago

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Larry Ingram

High costs, extended waiting time for an urgent request and they do not use local vendors..

3 years ago

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Townes

They came out to look at my appliance on 8/21?and it still not repaired.

3 years ago

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Keith

They SUCK. No response. I pay for a home warranty and they continue to nickel and dime customers.

3 years ago

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Al Soddy-Daisy, TN

Service takes too long. Some contractors not competent. Call center is a joke house of foreigners.

3 years ago

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JoAnn San Juan Capistrano, CA

Not good with emergency services especially on a weekend.

3 years ago

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Renate DiMarco

I had an issue with my central air in the beginning of June and still not resolved

3 years ago

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Nestor Vitta Spring, TX

Subcontractors are slow in providing service

3 years ago

Reply from First American Home Warranty

Hi Nestor. We are currently experiencing a higher volume in claims placed. We sincerely apologize for any delays or inconvenience. Please be advised, we and the contractors are doing our best to accommodate our customers at this time. We thank you for your patience and continued support.

Jun. 23rd, 2020

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Larry Hall Pasadena, TX

The agent disconnected my wife for trying to get a clarification from them

3 years ago

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Alvin Scifres

Not customer friendly not completely honest

3 years ago

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Matt Binder Lima, OH

They raised my rate for renewal by 30%. I was going to renew but now I’m not.

3 years ago

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EDward Hebert

Every warranty item we identified were denied for different reasons. Warranty is worthless

3 years ago

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Steve

Good intentions, but disorganized and flow to respond

3 years ago

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Shirley Anderson

They are good full fill your request right away and get responsible party out to fix the problem

3 years ago

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Carolyn Taylor

Had very little need for use fortunately.

3 years ago

Reply from First American Home Warranty

Hi Carolyn, we look forward to servicing you in the future.

Feb. 27th, 2020

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Minerva Alaniz Lubbock, TX

because First American did not cover the last repair.

3 years ago

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Nichols

Very long wait to get someone out to do repairs. Poor communication

4 years ago

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Carla Nicholson/Brading

called for service on our AC unit no every called me to schedule an appointment was never fixed

4 years ago