Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Dave

First American gives quick and good responses.

4 years ago

Reply from First American Home Warranty

Thank you, Dave! We appreciate you taking the time out of your busy day to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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John Davison

4 years ago

Reply from First American Home Warranty

Hi John, thank you for your review.

Jun. 12th, 2019

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Steve

Terrible contractors substandard work performed on several occasions

4 years ago

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Verified Customer

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Anthony Cimarusti

I have had good results, but is is getting very expensive.

4 years ago

Reply from First American Home Warranty

Thank you for your review, Anthony.

Jun. 4th, 2019

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Verified Customer

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Darlene Greeman

Customer service lacked a little in the personable area.

4 years ago

Reply from First American Home Warranty

Thank you Darlene for your feedback. We appreciate it.

Jun. 4th, 2019

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Liz

good service for repairs and timely repairs

4 years ago

Reply from First American Home Warranty

Thank you Liz for your review.

Jun. 4th, 2019

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Al Williams

Did not like that I wasn't told that my insurance did not cover my garage door only parts

4 years ago

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Harry

They have a little problem finding contractors in my area.

4 years ago

Reply from First American Home Warranty

Hi Harry. We appreciate your review.

Jun. 4th, 2019

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Verified Customer

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Shane

Overall it is okay but they could be more proactive.

4 years ago

Reply from First American Home Warranty

Thank you Shane for your feedback!

Jun. 3rd, 2019

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Verified Customer

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Anonymous Bedford, TX

It was on the sales contract when I bought my house. I've had a problem for two months and it is still not corrected.

4 years ago

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Max Dzitsiuk Oakland, CA

I requested a washer repair over a month ago. The contractor reschedule the visit twice and then cancelled. This happened with two contractors. Still waiting.

9 months ago

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Debbie Las Vegas, NV

I requested two service at $85 a piece. Both service cost me $170 for nothing. They did not fix either issue. I requested a refund and they refused. I am very dissatisfied with this warranty company.

2 years ago

Reply from First American Home Warranty

Hello Debbie. Thank you for your feedback. We have reached out to you for additional information.

Jul. 16th, 2021

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B San Diego, CA

Filed a claim for a defected electric stove. The technician was unable to fix it. I have been offer $150 to replace a $3000 electric build in oven. Impossible to speak to somebody in USA.

2 years ago

Reply from First American Home Warranty

Hello B. Thank you for your feedback. We have messaged you for additional information.

Jul. 8th, 2021

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Paul Port Orchard, WA

Worst company to work with! I have been waiting for one month now with out a working fridge! Terrible customer service. At this point I am still waiting for them to fix my not working refrigerator! 1 MONTH!

2 years ago

Reply from First American Home Warranty

Hi. Paul, we are sorry to hear that. At this time, we are doing all that we can to get you sooner service. Thank you.

Jul. 13th, 2021

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Robin Huntington, WV

Horrible service! Continued to send sub par contractors to my home. I even asked for a different contractor and couldn’t get one... there is cheaper and better options available

2 years ago

Reply from First American Home Warranty

Hello Robin. Thank you for your review. We have messaged you for additional information.

Apr. 26th, 2021

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Zafar khan ,

Our hot water heater broke They sent two technicians, birth said they couldn't fix it for a month. How ridiculous? Don't buy this warranty. They are useless!!!!!!! NO customer service either!!!!

2 years ago

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K Waterman Smithfield, VA

Horrible. No loyalty. Scammers. Refusing to honor my warranty! Demanding "modification" fees. Check out Facebook group under FAHW SUCKS! So many angry customers. Do NOT waste your money on this scam company.

3 years ago

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Kathy S Mesa, AZ

If I could give a zero I would. Our washer has been serviced 11 times in the last year. I am currently going on 3 weeks waiting on a part, unacceptable. FAHW should not be providing service in rural areas period.

3 years ago

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Jeff

When I had a issue with my home, I had no problem getting the service that I needed.

3 years ago

Reply from First American Home Warranty

Great to hear Jeff, thank you for your review.

Jul. 10th, 2020

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Jim

Over the years they have consistently provided me with outstanding service and warranty coverage

3 years ago

Reply from First American Home Warranty

So great to hear, Jim. Thank you for your review.

Jul. 10th, 2020

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Danny Alvarez

Great service and they do what they can to give you the best company to assit you .

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jerry Romero

The overall service is great, some delays due to service providers delays but overall great value.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Xenia Ramos

Great customer service , They go out of there way to help you find what you need

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Angela Bibile

There servics are quick ,and mostly they send people with 100% knowledge and polite.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Thomas Humble, TX

Very easy to work with and they have a great group of contractors who are honest and reliable.

3 years ago

Reply from First American Home Warranty

Thank you Thomas for your review

Jun. 25th, 2019

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Sundar Ganesh Bothell, WA

The worst Service you you will ever come across , there is nothing g covered as part of home warranty there is always nothing covered it’s better to live without First AM in peace.

3 years ago

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Steven Marietta, GA

My AC has a problem...they sent a contractor and said nothing wrong...now the AC stops working...but they still try to collect $75 service fee for not servicing...

4 years ago

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Tyrone Midway, FL

When I had a problem with my A/C and dryer at the same time my coverage kick in no questions ask

4 years ago

Reply from First American Home Warranty

Hi Tyrone. Thank you for your review.

Jul. 1st, 2019

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Mario camacho Indianapolis, IN

DO NOT GET THIS WARRANTY....I’ve been trying to get the AC repaired. Now it’s going on a month and they keep on switching contractors but no repair yet. Worse company I’ve dealt with.

4 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Jun. 27th, 2019

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Paul Grady Greenback, TN

Very good and reliable service with excellent response to requests for needed repairs.

4 years ago

Reply from First American Home Warranty

Hi Paul, thank you for your review! We appreciate it!

May. 31st, 2019

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Jerry Victoria, TX

American Home Warranty stayed on top of my water heater problem as soon as I contacted them.

4 years ago

Reply from First American Home Warranty

Hi Jerry, thank you for your review.

May. 31st, 2019

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Nivi Norristown, PA

The worst customer service anyone can have. Their customer service reps do not know how to talk. Its based outside USA. They have no sense of customer service. They use bad contrators so they dont have to pay a lot

4 years ago

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Anita Chula Vista, CA

Wonderful service and very nice people. I have been telling my friends how you guys rock

4 years ago

Reply from First American Home Warranty

Hi Anita. Thank you for your kind words. We look look forward to servicing you again in the future.

Apr. 16th, 2019

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Barney Anaheim, CA

Bad service from First American Home warranty, they send companies that don't know how to fix problems covered in their warranty. When contacting main office you get nothing solved. I will not renew with them.

4 years ago

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Manjola Plaku Katy, TX

Is not worthy to pay for. Still my dishwasher is not fixed yet more than 2 months already, bad customer service. They want to pay the Technician my myself and reimbursing my money

4 years ago

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Terri Lyn Zucker San Mateo, CA

Horrible and more horrible. Sent inept, lyng contractors, stupid employees who did not read online messages, refused all replacement of items with bogus excuses. Their neglect is pure evil.

4 years ago

Reply from First American Home Warranty

We have responded to the consumer directly requesting for information.

May. 20th, 2019

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ANDRE Norcross, GA

CLAIM FILED NOV FOR FRIDGE, MICROWAVE, DISHWASHER AND STILL NOT FIXED. THEY DEDUCTED FROM MY CLAIM A 2ND OPINION WHICH WE DIDN'T NEED AND THAT TOOK MONEY FROM THE REFRIGERATOR BUYOUT THEY OFFERED ME.

4 years ago

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Ann Knoxville, TN

Don't use this company. Your out of pocket expenses is much more than what they pay out . I replaced a gas water heater. They don't go into detail as to what they don't cover before u take out the policy

4 years ago

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Matthew Chester San Antonio, TX

Problem: The furnace is stuck on and it's 86 degrees in my child's bedroom. Response from First American: Best we can do is hook you up with a space heater...... Trash company, Waste of Money, Horrible Customer Service

4 years ago

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Cynthia Courtney El Paso, TX

Our washer broke on 5/7. It's 6/12 And we still don't have a replacement. We call and call but never get calls back. We're at the point where we may have to pursue litigation to get them to honor their warranty.

5 years ago

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Justin Wray TX

FAHW is a dysfunctional company. I have made several claims that have been either denied or had significant problems. Several days ago I spent 3 hours on the phone to get it straitened out.

6 years ago

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Dennis Date Glen Burnie, MD

Most contractor companies respond and come out quickly. However, the company has denied repairs which I feel are wrong.

10 months ago

Reply from First American Home Warranty

Dennis, Thank you for sharing your comments with us. We are sorry to hear that you had repairs denied. We were unable to locate your claim with only the name provided to look into this further. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 10th, 2023

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J Allen Pensacola, FL

All parts of the process were explained, making our choice easy. Very good customer service.

10 months ago

Reply from First American Home Warranty

J Allen, Thank you for sharing your review. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Nov. 2nd, 2022

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Dan Bergamo Murrieta, CA

They have been responsive and easy to reach.

8 months ago

Reply from First American Home Warranty

Dan, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Jan. 20th, 2023

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Emmmacutegirl123 Mcmillan

Last service, I didn’t received any call back on service and parts needed

8 months ago

Reply from First American Home Warranty

Thank you for sharing your review with us. Our team does try to communicate any updates on your claim through a call, email or online through the Homeowner Dashboard. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 19th, 2023

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ANIL Missouri City, TX

it was good and prompt. I believe the part took longer

8 months ago

Reply from First American Home Warranty

Anil, We appreciate you taking the time to share your review!

Jan. 5th, 2023

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Felix Vicino Las Vegas, NV

It's difficult to talk to a real person.

1 year ago

Reply from First American Home Warranty

Felix, Thank you for sharing your feedback with us. We are sorry to hear that you are having difficulty connecting with someone. Should we be experiencing a high call volume, you can also manage your claim online through the Homeowner Center. We look forward to providing you great service in the future.

Sep. 30th, 2022

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Verified Customer

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Helen Beringer Palm Desert, CA

I can't get into my account to print out my contract!! I need to talk to a person!

1 year ago

Reply from First American Home Warranty

Helen, Thank you for review. To access your account, you are able to reset your password on the website by clicking, 'forgot password.' This will allow you to then access your account. We also sent a copy of your contract out to you on September 7. We look forward to being there for you, should you ever need us again.

Sep. 15th, 2022

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Verified Customer

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Tom Webb Augusta, GA

Waiting to get AC restored to service after several weeks.

1 year ago

Reply from First American Home Warranty

Tom, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Dennis OKeefe Stuart, FL

3 Days to service AC is not acceptable. This is FLORIDA

1 year ago

Reply from First American Home Warranty

Dennis, Thank you for your review. We see that you cancelled your claim with us. We hope to be able to assist you the next time you may need it.

Sep. 21st, 2022