Name: First American Home Warranty
Rating: 3.7

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Verified Customer

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Gregg Petties Stockton, CA

Way too expensive for what is covered if you add the roof then it may be worth the price

4 years ago

Reply from First American Home Warranty

Thank you for your review Gregg.

Apr. 8th, 2020

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Elvis Lavarreda

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

4 years ago

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MARY Cano

It took numerous different appointments to get resolved

4 years ago

Reply from First American Home Warranty

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Feb. 4th, 2020

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Verified Customer

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Robert Diamond

they follow through to make sure that you are satisfied

4 years ago

Reply from First American Home Warranty

Hi Robert. Of course we do! We want to ensure our customers are satisfied with the service they receive. We look forward to servicing you again in the future.

Jan. 24th, 2020

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Patricia Capanna

Misunderstanding of what was covered after the fact.

4 years ago

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Frank

Responsive and up to date messaging for claims

4 years ago

Reply from First American Home Warranty

Hi Frank. Thank you very much for your feedback. Have a great day.

Jan. 17th, 2020

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Verified Customer

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Yvonne Geesey

They have been reliable and honored their warranty.

4 years ago

Reply from First American Home Warranty

Thank you Yvonne for your review, we appreciate it.

Jan. 21st, 2020

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Stephanie Brown

They have been consistent and professional.

4 years ago

Reply from First American Home Warranty

Hi Stephanie, thank you for your review.

Jan. 21st, 2020

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Diana

I've never been disappointed when I've had to contact them

4 years ago

Reply from First American Home Warranty

Hi Diana, we appreciate your feedback and thank you for choosing First American.

Dec. 4th, 2019

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Phil

Excellent results. Some hiccups along the way.

4 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Oct. 24th, 2019

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Patricia

They have come through Everytime we've needed them.

4 years ago

Reply from First American Home Warranty

Thank you Patricia for your feedback.

Oct. 24th, 2019

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Steve

Mixed results. Sometimes quick and easy; sometimes it drags on and on

4 years ago

Reply from First American Home Warranty

Thank you Steve. We look forward to servicing you again in the future.

Oct. 24th, 2019

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David Wizbowski

They cover some stuff not all need to tracheal little fine print

4 years ago

Reply from First American Home Warranty

Hello David. Thank you for your feedback.

Oct. 24th, 2019

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Michael Little Rock, AR

Good customer service good contractors quick response

4 years ago

Reply from First American Home Warranty

We appreciate your review Michael!

Oct. 2nd, 2019

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Ray Tucson, AZ

Great service and nice people, always kept me informed

4 years ago

Reply from First American Home Warranty

Thank you Ray for your review.

Oct. 2nd, 2019

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Marcellah

Overall pretty good. Often they send out terrific people.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 24th, 2020

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Kelvin

Always handle problem within 24-48 hours.

4 years ago

Reply from First American Home Warranty

Thank you for your review, Kelvin.

Sep. 25th, 2019

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Stacey Walsh

Quick response, but service fee seems high.

4 years ago

Reply from First American Home Warranty

We appreciate your review, Stacey.

Sep. 25th, 2019

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S Braich

Excellent customer service good quality, by friendly

4 years ago

Reply from First American Home Warranty

Thank you for your review, S.

Sep. 25th, 2019

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Bonnie Brunson

Most always pleased with how quickly someone comes out.

4 years ago

Reply from First American Home Warranty

Thank you Bonnie for your review.

Aug. 28th, 2019

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Bon

Phone service takes too long, otherwise good.

4 years ago

Reply from First American Home Warranty

Thank you Bon for your review.

Aug. 28th, 2019

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Victor Beas

Almost always a good experience with them.

4 years ago

Reply from First American Home Warranty

Thank you Victor for your review, we appreciate it.

Aug. 20th, 2019

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Mark Samuels

Took over 30 days to get HVAC fixed. Total Air Care is a bad vendor for HVAC.

4 years ago

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Larry Levine

Mostly good. A lot of the vendors they deal with are poorly rated.

4 years ago

Reply from First American Home Warranty

Thank you Larry.

Aug. 20th, 2019

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John Lovell

It takes a long time to get service, don't get to pick the replacement part.

4 years ago

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Catherine

Took 3 weeks to get a company out to address a potential leak with the pool.

4 years ago

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4 Plant City, FL

They're very good at responding and very friendly.

4 years ago

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Mark

Pleasant disposition. Solved the problem

4 years ago

Reply from First American Home Warranty

Thank you Mark for your review.

Jul. 3rd, 2019

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Cathy Jacobson

STill waiting to get my pool circuit board fixed, 3 service trips still not fixed. Very disappointed.

4 years ago

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced during the handling of your claim. At this time, we are aware that the repairs to your pool/spa have been completed.

Jun. 20th, 2019

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Jay

Great except for online access, which is annoying to use.

4 years ago

Reply from First American Home Warranty

Hi Jay, we appreciate your feedback.

Jun. 19th, 2019

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Dave

First American gives quick and good responses.

4 years ago

Reply from First American Home Warranty

Thank you, Dave! We appreciate you taking the time out of your busy day to let us know how we are doing.

Jun. 17th, 2019

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John Davison

4 years ago

Reply from First American Home Warranty

Hi John, thank you for your review.

Jun. 12th, 2019

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Steve

Terrible contractors substandard work performed on several occasions

4 years ago

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Anthony Cimarusti

I have had good results, but is is getting very expensive.

4 years ago

Reply from First American Home Warranty

Thank you for your review, Anthony.

Jun. 4th, 2019

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Darlene Greeman

Customer service lacked a little in the personable area.

4 years ago

Reply from First American Home Warranty

Thank you Darlene for your feedback. We appreciate it.

Jun. 4th, 2019

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Liz

good service for repairs and timely repairs

4 years ago

Reply from First American Home Warranty

Thank you Liz for your review.

Jun. 4th, 2019

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Al Williams

Did not like that I wasn't told that my insurance did not cover my garage door only parts

4 years ago

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Harry

They have a little problem finding contractors in my area.

4 years ago

Reply from First American Home Warranty

Hi Harry. We appreciate your review.

Jun. 4th, 2019

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Shane

Overall it is okay but they could be more proactive.

4 years ago

Reply from First American Home Warranty

Thank you Shane for your feedback!

Jun. 3rd, 2019

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Anonymous Bedford, TX

It was on the sales contract when I bought my house. I've had a problem for two months and it is still not corrected.

4 years ago

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Brad Goodall

They were not very helpful they did not pay for my repairs all the way fought me on everything I needed to do for repairs

4 months ago

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Kim Craig Mount Joy, PA

Great company for the money. I recommend having a home warranty and First Home was a good choice.

11 months ago

Reply from First American Home Warranty

Hi Kim. We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Apr. 26th, 2023

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Tanya Fasanella Lake Havasu City, AZ

I have Fitrst American ... Claims are easy and simple to sign up

7 months ago

Reply from First American Home Warranty

Tanya, We appreciate you taking the time to share your five star review with us!

Aug. 22nd, 2023

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Rod Houser Surprise, AZ

Fast easy scheduling for repairs. They came out out right away and repaired the problem.

1 year ago

Reply from First American Home Warranty

Rod, Thank you for sharing your review with us. It is wonderful to know that we were able to resolve your issue for you!

Mar. 15th, 2023

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Millie Cruz

Haven’t had to use the service yet, but very pleased with the constantly checking in.

1 year ago Edited March 22, 2023

Reply from First American Home Warranty

Millie, We appreciate you taking the time to share your review with us!

Mar. 8th, 2023

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Bobby Farmersville, TX

Every transaction was smooth and the costumer service department was very professional, thanks

1 year ago

Reply from First American Home Warranty

Bobby, Thank you for taking the time to share your review with us. It is great to know that you were provided five star service!

Mar. 2nd, 2023

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MBA Dallas, TX

Customer service does great follow up where other companies lack. It’s a good home warranty

1 year ago

Reply from First American Home Warranty

MBA, We appreciate you taking the time to share your five star review with us!

Feb. 27th, 2023

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Alan San Antonio, TX

Best Service at most competitive Pricing. I'm not happy that the deductible/Co-Pay keeps increasing every year though.

1 year ago

Reply from First American Home Warranty

Alan, We appreciate you taking the time to share your review with us!

Jan. 19th, 2023

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Debbie Las Vegas, NV

I requested two service at $85 a piece. Both service cost me $170 for nothing. They did not fix either issue. I requested a refund and they refused. I am very dissatisfied with this warranty company.

2 years ago

Reply from First American Home Warranty

Hello Debbie. Thank you for your feedback. We have reached out to you for additional information.

Jul. 16th, 2021

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B San Diego, CA

Filed a claim for a defected electric stove. The technician was unable to fix it. I have been offer $150 to replace a $3000 electric build in oven. Impossible to speak to somebody in USA.

2 years ago

Reply from First American Home Warranty

Hello B. Thank you for your feedback. We have messaged you for additional information.

Jul. 8th, 2021