Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Linda Mora

Had a little problem with dishwasher being fixed.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

3 years ago

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

3 years ago

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Verified Customer

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john mcgivern

i only used them once and it was fast and very thorough...

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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Verified Customer

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ARUN MALHOTRA

good service as well as good customer support

3 years ago

Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Verified Customer

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Robert

Good service but poor communication. Non English speaker on phone

3 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

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Verified Customer

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Julio Marin

Job not completely accomplished, or finished

3 years ago

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Verified Customer

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Patty Steward Keller, TX

Because most of my calls are handled promptly

3 years ago

Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

3 years ago

Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

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Verified Customer

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Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

3 years ago

Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

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Verified Customer

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Dale San Jose, CA

Didn't cover air conditioner repair work as I was told by salesperson when signing up.

3 years ago

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Verified Customer

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Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

3 years ago

Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

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Joe

I had to pay more money out of pocket more to every repair person. to every

3 years ago

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Verified Customer

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Richard Chapman

Fast efficient service and they fixed the problem

3 years ago

Reply from First American Home Warranty

Thank you Richard, for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Joel Corpuz

Everything that I requested to fix was completed

3 years ago

Reply from First American Home Warranty

Glad to hear the repairs were completed. Thank you Joel, for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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MC

They make it easy to get quality service

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Harold Woods

I think they contract out to crooks, that take advantage of the poor.

3 years ago

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Verified Customer

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Selene

only use once and it was great, no issue and easy

3 years ago

Reply from First American Home Warranty

Hello Selene. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

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Verified Customer

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Linda Clark

Repairs never made. I had water in my basement. Plumber walked u. And told me I needed a sump pump and walked out.

3 years ago

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Verified Customer

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Harms

Prompt response although some contractors did not work out.

3 years ago

Reply from First American Home Warranty

Hi Harms. Thank you for your feedback. Have a great day.

Mar. 4th, 2020

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Gregg Petties Stockton, CA

Way too expensive for what is covered if you add the roof then it may be worth the price

3 years ago

Reply from First American Home Warranty

Thank you for your review Gregg.

Apr. 8th, 2020

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Verified Customer

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Elvis Lavarreda

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

3 years ago

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Verified Customer

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MARY Cano

It took numerous different appointments to get resolved

3 years ago

Reply from First American Home Warranty

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Feb. 4th, 2020

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Verified Customer

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Robert Diamond

they follow through to make sure that you are satisfied

3 years ago

Reply from First American Home Warranty

Hi Robert. Of course we do! We want to ensure our customers are satisfied with the service they receive. We look forward to servicing you again in the future.

Jan. 24th, 2020

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Verified Customer

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Patricia Capanna

Misunderstanding of what was covered after the fact.

3 years ago

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Verified Customer

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Frank

Responsive and up to date messaging for claims

3 years ago

Reply from First American Home Warranty

Hi Frank. Thank you very much for your feedback. Have a great day.

Jan. 17th, 2020

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Verified Customer

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Yvonne Geesey

They have been reliable and honored their warranty.

3 years ago

Reply from First American Home Warranty

Thank you Yvonne for your review, we appreciate it.

Jan. 21st, 2020

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Verified Customer

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Stephanie Brown

They have been consistent and professional.

3 years ago

Reply from First American Home Warranty

Hi Stephanie, thank you for your review.

Jan. 21st, 2020

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Verified Customer

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Diana

I've never been disappointed when I've had to contact them

3 years ago

Reply from First American Home Warranty

Hi Diana, we appreciate your feedback and thank you for choosing First American.

Dec. 4th, 2019

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Phil

Excellent results. Some hiccups along the way.

3 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Oct. 24th, 2019

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Patricia

They have come through Everytime we've needed them.

3 years ago

Reply from First American Home Warranty

Thank you Patricia for your feedback.

Oct. 24th, 2019

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Steve

Mixed results. Sometimes quick and easy; sometimes it drags on and on

3 years ago

Reply from First American Home Warranty

Thank you Steve. We look forward to servicing you again in the future.

Oct. 24th, 2019

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Verified Customer

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David Wizbowski

They cover some stuff not all need to tracheal little fine print

3 years ago

Reply from First American Home Warranty

Hello David. Thank you for your feedback.

Oct. 24th, 2019

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Verified Customer

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Michael Little Rock, AR

Good customer service good contractors quick response

3 years ago

Reply from First American Home Warranty

We appreciate your review Michael!

Oct. 2nd, 2019

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Verified Customer

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Ray Tucson, AZ

Great service and nice people, always kept me informed

3 years ago

Reply from First American Home Warranty

Thank you Ray for your review.

Oct. 2nd, 2019

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Verified Customer

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Marcellah

Overall pretty good. Often they send out terrific people.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 24th, 2020

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Kelvin

Always handle problem within 24-48 hours.

3 years ago

Reply from First American Home Warranty

Thank you for your review, Kelvin.

Sep. 25th, 2019

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Stacey Walsh

Quick response, but service fee seems high.

3 years ago

Reply from First American Home Warranty

We appreciate your review, Stacey.

Sep. 25th, 2019

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Verified Customer

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S Braich

Excellent customer service good quality, by friendly

3 years ago

Reply from First American Home Warranty

Thank you for your review, S.

Sep. 25th, 2019

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Verified Customer

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Bonnie Brunson

Most always pleased with how quickly someone comes out.

4 years ago

Reply from First American Home Warranty

Thank you Bonnie for your review.

Aug. 28th, 2019

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Bon

Phone service takes too long, otherwise good.

4 years ago

Reply from First American Home Warranty

Thank you Bon for your review.

Aug. 28th, 2019

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Verified Customer

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Victor Beas

Almost always a good experience with them.

4 years ago

Reply from First American Home Warranty

Thank you Victor for your review, we appreciate it.

Aug. 20th, 2019

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Mark Samuels

Took over 30 days to get HVAC fixed. Total Air Care is a bad vendor for HVAC.

4 years ago

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Larry Levine

Mostly good. A lot of the vendors they deal with are poorly rated.

4 years ago

Reply from First American Home Warranty

Thank you Larry.

Aug. 20th, 2019

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Verified Customer

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John Lovell

It takes a long time to get service, don't get to pick the replacement part.

4 years ago

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Catherine

Took 3 weeks to get a company out to address a potential leak with the pool.

4 years ago

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4 Plant City, FL

They're very good at responding and very friendly.

4 years ago

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Verified Customer

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Mark

Pleasant disposition. Solved the problem

4 years ago

Reply from First American Home Warranty

Thank you Mark for your review.

Jul. 3rd, 2019

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Verified Customer

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Cathy Jacobson

STill waiting to get my pool circuit board fixed, 3 service trips still not fixed. Very disappointed.

4 years ago

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced during the handling of your claim. At this time, we are aware that the repairs to your pool/spa have been completed.

Jun. 20th, 2019

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Verified Customer

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Jay

Great except for online access, which is annoying to use.

4 years ago

Reply from First American Home Warranty

Hi Jay, we appreciate your feedback.

Jun. 19th, 2019