Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Damien Murrieta, CA

Customer service was not professional, they lack transparency and communication and service was poor

2 years ago

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Sharon Scott

Address issues in a timely manner with a solution

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Sontag

Quick response that's all I'm going to write

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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David W Nelson

prompt and for the most part competent service

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Jack

Responsive, follow through, improved web capabilities

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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MICHAEL MAHABIR

The have provided service in accordance with their policy

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Keith Washington

Company is good at responding to service requests!

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Don Lutz

Helpful and lessons to understand. Thank you very much.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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david zambriczki

iit all depends what adjuster you get i seem always have problems

2 years ago

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Ron mcgowan

They try to make excuses not to fix or replace items even know the arbitrarily should be covered

2 years ago

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Verified Customer

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Carrie Whittaker

I now have been waiting for almost 4 weeks for service on the stackable washer!! Terrible service!!!

2 years ago

Reply from First American Home Warranty

Hello Carrie, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, the clothes washer has been repaired and is currently working properly. As such, your claim is considered closed. Thank you.

Dec. 8th, 2020

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debbie

responsive and helpful customer service.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Earl Weir

They were very responsive to my call for appliance repair

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Tim Symons

There good but the need more info of what's going on

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Cox Stephen

Just average service on most requests and wait time for service is lengthy

2 years ago

Reply from First American Home Warranty

Thank you for your review Cox.

Oct. 30th, 2020

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Clint Russell

Never was told about up charges that may occurred or up grades to your policy

2 years ago

Reply from First American Home Warranty

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

Oct. 30th, 2020

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Donna Johnson

They work quickly when calling for service and problems.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Trebla10

Reliability, expertise as well as dependability.

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Luke Shannon

Thorough, professional, friendly, timely, fair,

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Edwards

Sometimes I don''t care for their vendors.

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Audrey

Because they always try to resolve the problems

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Jalil

Overall they do a good job , prompt and efficient

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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SCOTT LANGHOFF

They've saved me thousands of dollars...

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Linda Curtis

Good but room for improvement in customer communication.

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Mike

Very helpful, useful, and good contractors.

2 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Sharon Kutsch

Past performance over the years I have participated

3 years ago Edited September 14, 2021

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Letha

They have been responsive and follow the contract

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Raymond Rowell

The derive request are not getting sent to contractor or he's not following thru

3 years ago

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Elizabeth Koury Plano, TX

Very disappointed with last claim. Plumbing company didn't fix issue so we had to pay out of pocket.

3 years ago

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Amy Smith Collinsville, MS

Responsive to appointment/service requests

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Ehab San Jose, CA

Good and fast service, customer service is very helpful

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Pat Martin Aurora, CO

I am not getting calls back & they have not helped me with taking care of Aurora. Appliance Repair they had me contact

3 years ago

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Peggy Megginson Norman, OK

Consistently good service and communication

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

3 years ago

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Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

3 years ago

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Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

3 years ago

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William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

3 years ago

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Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

3 years ago

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Teresa Miller Derby, KS

have always done my repair and follow up each time

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

3 years ago

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Helen

They are always available and have send to send

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Herald

Easy to put in a claim; technicians respond fairly quick.

3 years ago

Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

3 years ago

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olivier

just follow up not as great you send a messafe on no answer for days

3 years ago

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BH

Past experience some good and some not so much.

3 years ago

Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Michelle

They are great about getting back to me right away.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Reuben Salazar

Quick response to claims. Technician was good and on time.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

3 years ago