Name: First American Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star_border

hock Malibu, CA

prompt reply, good service, helpful personnel

1 year ago

Reply from First American Home Warranty

Hock, We’re grateful for your kind review!

Nov. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Angelia Robinson Chesapeake, VA

My experience with Bel Air was horrible. I wouldn't recommend them to anyone.

1 year ago

Reply from First American Home Warranty

Angelia, Thank you for sharing your feedback with us. We are disappointed to hear that you did not have a good experience with the contractor. Please know that we do complete internal surveys and monitor customer feedback on our contractor partners and welcome you to fill this out. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

annie Wise Tallahassee, FL

my refrigerator was never repaired because of a defrosting, dripping, sound. I wa s told to buy a new one.

1 year ago

Reply from First American Home Warranty

Annie, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

check_circle

Verified Customer

star star star star star_border

Carrie Rohr Oklahoma City, OK

Connected us with a great HVAC contractor to do an annual

1 year ago

Reply from First American Home Warranty

Carrie, Thank you for your review! It is wonderful to know that we have been able to connect you with a great contractor. We look forward to being there for you, should you ever need us again.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star_border

richard hunt Palm Springs, CA

prompt service, good value and no hassle

1 year ago

Reply from First American Home Warranty

Richard, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Michele Bogdanow Buda, TX

We did not have a good experience with the hvac company they sent

1 year ago

Reply from First American Home Warranty

Michele, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers and are disappointed that you did not have a good experience. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Roger Wallen Lees Summit, MO

not able to talk to someone about a concern, no one answers the phone

1 year ago

Reply from First American Home Warranty

Roger, Thank you for sharing your review with us. We may be experiencing a longer that usual hold time and do apologize about the wait. For your convenience, you can also manage claims online through the Homeowner Center.

Oct. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Robert Stein San Diego, CA

They have been responsive most times we've needed them.

1 year ago

Reply from First American Home Warranty

Robert, Thank you for putting your trust in us!

Oct. 12th, 2022

check_circle

Verified Customer

star star star star star_border

widwant kaur El Sobrante, CA

Customer service is great. Can have some better contractors

1 year ago

Reply from First American Home Warranty

Widwant, We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. It is awesome to know that you have been provided great customer service! We appreciate your continued trust in us.

Sep. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Pamela Dake West Linn, OR

I only had to use them two times at this point. The service was excellent and timely. I was very pleased

1 year ago

Reply from First American Home Warranty

Pamela, Thank you for your review! It is wonderful to know you had such a great experience!

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Gerald Mchugh Fayetteville, NC

Responded to my situation in a satisfactory way.

1 year ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review. We are glad to know that we were able to be there for you and look forward to providing you great service in the future!

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star_border

SAMUEL BUTLER Richmond, CA

i cant get in touch with them when i need them.

1 year ago

Reply from First American Home Warranty

Samuel, Thank you for your review. Should you need to get in touch with us regarding a claim, please do not hesitate to reach out to us through our Customer Service phone number. For your convenience, you can also manage a claim online through the Homeowner Center. We look forward to assisting you the next time you may need us.

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Sam Ford Washington, DC

Communication that service was available not obvious

1 year ago

Reply from First American Home Warranty

Sam, Thank you for taking time to share your review!

Sep. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Waldemar Taboas San Antonio, TX

Customers service and recommended by family friends

1 year ago

Reply from First American Home Warranty

Waldemar, Thank you for putting your trust in us!

Sep. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Stephen C Hodges Maryville, TN

Although slow, they have done what they promised.

1 year ago

Reply from First American Home Warranty

Stephen, Thank you for taking time to share your review with us!

Sep. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Ana Piatos Chino Hills, CA

Easy to open a claim but challenging to contact service provider

1 year ago

Reply from First American Home Warranty

Ana, Thank you for sharing your comments with us. We are glad to know that it has been easy for you to open a claim with us. Should you be experiencing any difficulty connecting with a contractor, please let us know and we can certainly assist. We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

JILL WHITAKER QUINN Paso Robles, CA

Have needed service a few times and work was done timely

1 year ago

Reply from First American Home Warranty

Jill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Rhonda Nelson Conyers, GA

I haven't had to use it yet. But my agent is wonderful.

1 year ago

Reply from First American Home Warranty

Rhonda, Thank you for putting your trust in us. We will continue to be here for you should you need us in the future!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

V Richmond, CA

Because I like to use contractors in my area they respond faster.

1 year ago

Reply from First American Home Warranty

V, Thank you for your review!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Harry v waltz Madera, CA

kind and getting back to me in a timely manner

1 year ago

Reply from First American Home Warranty

Harry, We’re grateful for your kind review!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Enrique San Antonio, TX

I used the service 2 times and I had very good attention

1 year ago

Reply from First American Home Warranty

Enrique, We appreciate you taking a moment to share your review with us! We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star_border

David L Boyer Meridian, ID

Good customer Service and friendly to talk to.

1 year ago

Reply from First American Home Warranty

David, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Marion Taylor Memphis, TN

Good customer service and quick response time.

1 year ago

Reply from First American Home Warranty

Marion, We appreciate you taking the time to share your review with us!

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star_border

John Wynne Memphis, TN

Good service, getting more pricy every year

1 year ago

Reply from First American Home Warranty

John, Thank you for putting your trust in us!

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star_border

John Hutchings Fayetteville, NC

Been very efficient ,never had any problems.

1 year ago

Reply from First American Home Warranty

Thank you John for your review, we appreciate it.

Aug. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Guillermo Perez Perez

We have always a fast response and good service

1 year ago

Reply from First American Home Warranty

Guillermo, Thank you for taking time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Judd M. Goswick Atlanta, GA

So far, I like the service options and responsiveness.

1 year ago

Reply from First American Home Warranty

Judd, Thanks so much for taking the time to share your experience with us!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Bethany McNease Hattiesburg, MS

Good service but sometimes takes awhile for the service provider to respond.

1 year ago

Reply from First American Home Warranty

Bethany, Thank you for sharing your review. We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Duncan Charleston, WV

Currently dealing with a HVAC replacement and FAHW are dragging their feet and subjecting us to unnecessary delays

1 year ago

Reply from First American Home Warranty

First American Home Warranty Corporation’s (First American) records indicate the consumer received the home warranty contract through a real estate transaction effective April 19, 2022, through April 18, 2023. The consumer placed a claim on May 28, 2022, for their air conditioner not cooling. First American dispatched independent contractor McAtee LLC, who reported the condensing coil has an unrepairable leak and recommended replacement of the condensing unit and the air handler unit for compatibility, which incurred non-covered costs of $1,950 for modifications which are not covered per the contract. The consumer accepted the non-covered costs, First American authorized the replacement and ordered the equipment. Per the home warranty contract, sometimes there are delays in securing the parts or equipment, once the contractor secures the equipment, they will contact the consumer immediately to schedule an appointment to complete the replacements at no further charge.

First American apologizes for any inconveniences the consumer has experienced during the handling of their claim and looks forward to completing the replacement of the air handler and condenser.

Please be advised, First American considers this claim open and pending.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star star_border

FR Aldridge San Diego, CA

Have always had good luck with the company, efficient.

1 year ago

Reply from First American Home Warranty

Thank you for sharing your review!

Jun. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Nichole King Virginia Beach, VA

still trying to resolve the same 2 issues for months now, have had to take off work several times

1 year ago

Reply from First American Home Warranty

Hello Nichole,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Regarding your air conditioning claim, at this time our records indicate independent contractor Bell Cow Heating & Cooling had scheduled an appointment to diagnose your air conditioning on June 14, 2022, however, the appointment was rescheduled to June 28, 2022, per your request. First American considers this claim as pending.
Regarding your refrigerator claim, our records indicate that you had an appointment with independent contractor Brothers Appliance Repair to diagnose your refrigerator on May 20, 2022. We have reached out to Brothers Appliance Repair and will be contacting you directly with further information regarding your claim as soon as it is available. First American considers this claim as pending.
Thank you.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Diane Brooks Henderson, NV

Had a terrible experience with a plumber who barely spoke Englsh

1 year ago

Reply from First American Home Warranty

First American apologizes for any inconveniences you may have experienced during the handling of the claim and thanks you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Please be advised, First American considers this claim closed. Thank you.

Jun. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Susie Hilton Head Island, SC

They end up getting the job done, but the system, ie delays, are frustrating.

1 year ago

Reply from First American Home Warranty

Susie, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Linda Jones-Johnson Richmond, VA

Company good, but dome of the customer service is lacking.

1 year ago

Reply from First American Home Warranty

Linda, Thank you for sharing your feedback with us. We hope the next time you may need us, you will give us another chance to meet your needs.

Jun. 10th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marsden Portland, OR

I placed an order for service call on the 4/25 have yet to be called by service tech :(

1 year ago

Reply from First American Home Warranty

Marsden, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Allen Reiman Great Falls, MT

No one picks up the phone or you wait 45 minutes for someone to help you

1 year ago

Reply from First American Home Warranty

Allen, Thank you for your review. We are sorry to hear that you experienced a long hold time. Please know that you can also access your claims online through the Homeowner Center. We will be there for you, the next time you may need us.

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Benjamin O'Neal Billingsley Colorado Springs, CO

Good company just wish I could pick the vendor.

1 year ago

Reply from First American Home Warranty

Benjamin, We appreciate you taking the time to share your review with us!

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Elsie Baker Salem, OR

Contracted firm did not call to schedule service in a timely manner.

1 year ago

Reply from First American Home Warranty

Elsie, Thank you for sharing your feedback with us. We can understand how this would be frustrating and appreciate your patience with the contractor as they work through their appointments. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 26th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Bob Caldwell North Las Vegas, NV

Extremely difficult to talk to a real person and their automated answering service keeps saying "I didn't get that ".

1 year ago

Reply from First American Home Warranty

Bob, Can you please provide us a little more about what you may need so we can connect you with the right team? Or, if you have a claim number, can you please provide us with that? Thank you!

May. 26th, 2022

check_circle

Verified Customer

star star star star_border star_border

Shan Mitchell Moreno Valley, CA

They have poor customer service and does not work with the best companies.

1 year ago

Reply from First American Home Warranty

Shan, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mark Shultz Fontana, CA

I just paid 2 hundred dollars to your contractor to charge my AC unit

1 year ago

Reply from First American Home Warranty

Hello Mark. Our records indicate you placed a claim on May 2, 2022, for your air conditioner not cooling. First American dispatched independent contractor, SHIP, to diagnose the failure. The contractor reported they recommend replacement of the evaporative coil and condenser; they also reported the furnace has been red tagged by the gas company and recommended replacement as well and there are possible failures to the ductwork. The contractor advised they are unable to service the request and requested it be continued to a different contractor.

On May 3, 2022, First American dispatched Air Controlled Environments, who reported the system had no refrigerant and they performed a leak charge to the system and found no failures at the time of service.

On May 23, 2022, First American attempted to contact you and contacted SHIP and Air Controlled Environments, who advised they did not collect $200.00 from you.

Please be advised, First American considers this claim pending.

May. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

kenneth harbert Cleveland, OH

can't understand why they do no include faucets other company's do

1 year ago

Reply from First American Home Warranty

Kenneth, Thank you for providing us feedback about your experience. We can certainly review your plan with you to verify your coverage, and ensure it is the plan that works best for what you need. We will continue to be here for you should you need us in the future.

May. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Grada Byrd Woodbridge, VA

Good customer service when needed in the past.

1 year ago

Reply from First American Home Warranty

Grada , We appreciate your kind review!

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

William Current Jr. Kennedale, TX

I was sent 3 contractors at 3 different times to try to resolve my issue and none were able to0 for the lack of

2 years ago

Reply from First American Home Warranty

Hello William. Our records indicate you placed a claim on February 16, 2022, for your refrigerator not cooling. First American dispatched an independent contractor’s, Goodman Home Solutions Inc., Texas Express Appliances Corp and Nana services Inc., who attempted repairs to the unit however the unit was not working properly.

On March 19, 2022, you contacted First American and informed us that you contacted the manufacturer as your refrigerator is about 5 years old and the parts only are under manufacturer warranty. The manufacturer contractor completed repairs and you paid them for labor. As a gesture of goodwill, First American refunded the $85 service call fee.

As of March 25, 2022, First American attempted to contact you to request a copy of the paid invoice from LG to be further reviewed. First American apologizes for any inconveniences you have experienced. First American is awaiting the requested information.

First American considers this claim pending.

Mar. 25th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Diane Kavanagh Half Moon Bay, CA

Never used them but once. Then didn t cover appliance because it was old and said mold was problem

2 years ago

check_circle

Verified Customer

star star star star star_border

Regina Ford Anaheim, CA

They've been prompt in the services provided to me.

2 years ago

Reply from First American Home Warranty

Regina, It is always great to hear when our customers have a fantastic experience with us!

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Awilda Ortiz Lima, OH

They truly help you in a reasonable amount of time

2 years ago

Reply from First American Home Warranty

Awilda, Thank you for letting us know about your experience!

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Jennifer J Jones Pflugerville, TX

Friendly service from staff & service repairman

2 years ago

Reply from First American Home Warranty

Jennifer, Thank you for your review. It is wonderful to hear when our customers are provided with great service!

Feb. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Kenneth Eversole Dublin, OH

Because the contractors that they've sent to my home are not knowledgeable

2 years ago

Reply from First American Home Warranty

Kenneth, Thank you for your review. We are disappointed to hear that you have felt that the contractors servicing your claim were not knowledgeable. We do take pride in who we partner with and always welcome feedback so we can ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Gene Wagnon Centerton, AR

When things are not smooth; communication is lacking

2 years ago

Reply from First American Home Warranty

Gene, Thank you for taking the time to leave us a review!

Jan. 12th, 2022