Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Susie Hilton Head Island, SC

They end up getting the job done, but the system, ie delays, are frustrating.

1 year ago

Reply from First American Home Warranty

Susie, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Jun. 9th, 2022

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Linda Jones-Johnson Richmond, VA

Company good, but dome of the customer service is lacking.

1 year ago

Reply from First American Home Warranty

Linda, Thank you for sharing your feedback with us. We hope the next time you may need us, you will give us another chance to meet your needs.

Jun. 10th, 2022

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Marsden Portland, OR

I placed an order for service call on the 4/25 have yet to be called by service tech :(

1 year ago

Reply from First American Home Warranty

Marsden, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jul. 8th, 2022

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Allen Reiman Great Falls, MT

No one picks up the phone or you wait 45 minutes for someone to help you

1 year ago

Reply from First American Home Warranty

Allen, Thank you for your review. We are sorry to hear that you experienced a long hold time. Please know that you can also access your claims online through the Homeowner Center. We will be there for you, the next time you may need us.

Jun. 2nd, 2022

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Benjamin O'Neal Billingsley Colorado Springs, CO

Good company just wish I could pick the vendor.

1 year ago

Reply from First American Home Warranty

Benjamin, We appreciate you taking the time to share your review with us!

Jun. 2nd, 2022

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Elsie Baker Salem, OR

Contracted firm did not call to schedule service in a timely manner.

1 year ago

Reply from First American Home Warranty

Elsie, Thank you for sharing your feedback with us. We can understand how this would be frustrating and appreciate your patience with the contractor as they work through their appointments. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 26th, 2022

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Bob Caldwell North Las Vegas, NV

Extremely difficult to talk to a real person and their automated answering service keeps saying "I didn't get that ".

1 year ago

Reply from First American Home Warranty

Bob, Can you please provide us a little more about what you may need so we can connect you with the right team? Or, if you have a claim number, can you please provide us with that? Thank you!

May. 26th, 2022

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Shan Mitchell Moreno Valley, CA

They have poor customer service and does not work with the best companies.

1 year ago

Reply from First American Home Warranty

Shan, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 18th, 2022

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Mark Shultz Fontana, CA

I just paid 2 hundred dollars to your contractor to charge my AC unit

1 year ago

Reply from First American Home Warranty

Hello Mark. Our records indicate you placed a claim on May 2, 2022, for your air conditioner not cooling. First American dispatched independent contractor, SHIP, to diagnose the failure. The contractor reported they recommend replacement of the evaporative coil and condenser; they also reported the furnace has been red tagged by the gas company and recommended replacement as well and there are possible failures to the ductwork. The contractor advised they are unable to service the request and requested it be continued to a different contractor. On May 3, 2022, First American dispatched Air Controlled Environments, who reported the system had no refrigerant and they performed a leak charge to the system and found no failures at the time of service. On May 23, 2022, First American attempted to contact you and contacted SHIP and Air Controlled Environments, who advised they did not collect $200.00 from you. Please be advised, First American considers this claim pending.

May. 23rd, 2022

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kenneth harbert Cleveland, OH

can't understand why they do no include faucets other company's do

1 year ago

Reply from First American Home Warranty

Kenneth, Thank you for providing us feedback about your experience. We can certainly review your plan with you to verify your coverage, and ensure it is the plan that works best for what you need. We will continue to be here for you should you need us in the future.

May. 12th, 2022

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Grada Byrd Woodbridge, VA

Good customer service when needed in the past.

1 year ago

Reply from First American Home Warranty

Grada , We appreciate your kind review!

May. 5th, 2022

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William Current Jr. Kennedale, TX

I was sent 3 contractors at 3 different times to try to resolve my issue and none were able to0 for the lack of

1 year ago

Reply from First American Home Warranty

Hello William. Our records indicate you placed a claim on February 16, 2022, for your refrigerator not cooling. First American dispatched an independent contractor’s, Goodman Home Solutions Inc., Texas Express Appliances Corp and Nana services Inc., who attempted repairs to the unit however the unit was not working properly. On March 19, 2022, you contacted First American and informed us that you contacted the manufacturer as your refrigerator is about 5 years old and the parts only are under manufacturer warranty. The manufacturer contractor completed repairs and you paid them for labor. As a gesture of goodwill, First American refunded the $85 service call fee. As of March 25, 2022, First American attempted to contact you to request a copy of the paid invoice from LG to be further reviewed. First American apologizes for any inconveniences you have experienced. First American is awaiting the requested information. First American considers this claim pending.

Mar. 25th, 2022

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Diane Kavanagh Half Moon Bay, CA

Never used them but once. Then didn t cover appliance because it was old and said mold was problem

1 year ago

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Regina Ford Anaheim, CA

They've been prompt in the services provided to me.

1 year ago

Reply from First American Home Warranty

Regina, It is always great to hear when our customers have a fantastic experience with us!

Feb. 16th, 2022

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Awilda Ortiz Lima, OH

They truly help you in a reasonable amount of time

1 year ago

Reply from First American Home Warranty

Awilda, Thank you for letting us know about your experience!

Feb. 1st, 2022

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Jennifer J Jones Pflugerville, TX

Friendly service from staff & service repairman

1 year ago

Reply from First American Home Warranty

Jennifer, Thank you for your review. It is wonderful to hear when our customers are provided with great service!

Feb. 1st, 2022

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Kenneth Eversole Dublin, OH

Because the contractors that they've sent to my home are not knowledgeable

1 year ago

Reply from First American Home Warranty

Kenneth, Thank you for your review. We are disappointed to hear that you have felt that the contractors servicing your claim were not knowledgeable. We do take pride in who we partner with and always welcome feedback so we can ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 18th, 2022

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Gene Wagnon Centerton, AR

When things are not smooth; communication is lacking

1 year ago

Reply from First American Home Warranty

Gene, Thank you for taking the time to leave us a review!

Jan. 12th, 2022

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Valeri Reynolds Lebanon, PA

Major issues getting updates from both the service person and First American Home Warranty.

1 year ago

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Kendra Avenell-Hernandez Eugene, OR

They contract companies that hurt their business.

1 year ago

Reply from First American Home Warranty

Kendra, Thank you for sharing your comments with us. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and welcome you to complete these surveys and provide us with feedback after your service. We look forward to being there for you, should you ever need us again.

Dec. 30th, 2021

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Christina Henke Jersey City, NJ

I had to use warranty. It was easy and fast.

1 year ago

Reply from First American Home Warranty

Christina, We’re grateful for your kind review!

Dec. 29th, 2021

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Larry Lowe Winter Garden, FL

Timely and quality work. You can count on them.

1 year ago

Reply from First American Home Warranty

Larry, We appreciate you taking the time to share your review with us!

Dec. 14th, 2021

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Brenda Berkeley Springs, WV

Took a while for us to get our HVAC system last summer when it was really hot

2 years ago

Reply from First American Home Warranty

Hello Brenda. We appreciate your feedback.

Jun. 8th, 2021

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Dixon Wallace Modesto, CA

Had good service and found excellent repair company.

2 years ago

Reply from First American Home Warranty

Hi Dixon. Thank you for your feedback.

May. 18th, 2021

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Karyn Cotton Hesperia, CA

Not following through with claim. Slow response & not getting back to me to keep me informed

2 years ago

Reply from First American Home Warranty

Hello Karyn. We are sorry to hear about this. We have messaged you for additional information.

Jun. 16th, 2021

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Kara Vance Charleston, WV

Helpful, but difficult to talk to a person.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Jo Lynn Sallee Houston, TX

Some of the contractors are less than stellar.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Edward Paye Philadelphia, PA

Have been a customer for more then ten years and First American has become horrible.

2 years ago

Reply from First American Home Warranty

Edward, Thank you for sharing your comments. We are sorry to hear that you feel this way. We appreciate you being a long time customer and want to ensure that we go over any questions or concerns you may have. Please feel free to reach out to us.

Oct. 18th, 2021

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Lynne T Stone Riverside, CA

2 services were good, 1 took way too long

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Grace Palm Coast, FL

Delay in complete claim. Many phone calls to get results

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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S Gray Toledo, OH

Price increases a little too much each year

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Harriett Hurt Big Island, VA

Feel they can get services that will respond quicker

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Earl Jones Riverside, CA

Sometimes information given isn't clearly understood.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Rhonda Alfonso Dunn, NC

It's supposed to pay for repairs. But I was out 1,600.00 for hvac

2 years ago

Reply from First American Home Warranty

Hello Rhonda, Air Solutions replaced your package unit due to a cracked heat exchanger. As a result of the replacement there were non-covered charges for code upgrades and modifications that are not covered per your home warranty contract under Limits of Liability, Number Six. Our records indicate the replacement was completed on March 11, 2021. As such, your claim is considered closed. Thank you.

Apr. 12th, 2021

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Pamela Ann Lee Stockton, CA

Always have successfully helped me with appliances

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Joyce Haseleu San Diego, CA

Some of the companies are 2nd rate and are not always qualified for the job

2 years ago

Reply from First American Home Warranty

Hello Joyce, we appreciate your feedback.

Apr. 5th, 2021

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Trena Smith Santa Rosa, CA

Availability of service representative in area

2 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Tabitha Atkins Millington, TN

Your company is very quick to fix whatever's the issue is

2 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Larry Harris Tucson, AZ

Good customer service with a reasonable price

2 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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David hartzell Lexington, KY

Simple, informative and easy to navigate

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Lorraine Manteca, CA

I had to call 3x to get my water heater looked at properly.

2 years ago

Reply from First American Home Warranty

Thank you for your review Lorraine.

Mar. 1st, 2021

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Newt Johnson Harrah, OK

Need more people out here that is in your network for septic

2 years ago

Reply from First American Home Warranty

Thank you for your review Newt. We will definitely look into this types of contractors in your area.

Mar. 1st, 2021

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Richard Maineville, OH

Trying to reach a representative by phone is difficult.

2 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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JerriSue Curd Knoxville, TN

Difficult to reach to make a claim or discuss bill.

2 years ago

Reply from First American Home Warranty

Hello JerriSue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records that on February 12, 2021, First American adjusted the service fee invoice and you accepted cash payment in lieu of the water heater replacement. Please allow 7-10 business days to receive the check. Please be advised, First American considers your claim closed. Thank you

Feb. 12th, 2021

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Kelwin King Amarillo, TX

Could be faster at getting equipment fom them to contractor

2 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Veronica Camacho North Hills, CA

They didn't cover my electrical problem, they give you false informarmation to what's covered in the warranty

2 years ago

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JAMES ROWLAND Bradenton, FL

The people they use for service are not exactly what I would pick.

2 years ago

Reply from First American Home Warranty

Hi James. Thank you for your review.

Jan. 28th, 2021

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Bob Loudon, TN

Rapid reply and service that is dependable

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Will Downey, CA

Variety Coverages available, solid vendors used.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Tracey Haney Chino Hills, CA

Very reliable. Claims process very easy.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021