Name: First American Home Warranty
Rating: 4.0

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Steven Arcadia, CA

Don’t use this company, they won’t fix any thing they should cover. They ‘ll send some one without license and unprofessional to your house and take look it with out fix any thing and tell you that they can’t fix it and ask you to signed the papers and send you the bill

4 years ago

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Jamie Newton Rockville, MD

This warranty company is nothing but a third wheel for a potential solution to your problem. Do youself a favor, look up and call you own specific repair person uourself. Leave this so called legal, third wheel, scam artist of a company alone.

4 years ago

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Robert Briggs Clovis, CA

They did nothing but delay,delay the replacement of our oven! The service provider came out but couldn't wire it in. I had to call another person to put in the neccessary box and just had him go ahead and install the oven! Now let's see if AHW reimburses me the $200 It cost me!

4 years ago

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Don Kendrick Austin, TX

worst company i have ever experienced! I have filed several claims with this company. i received an email aknowledging the filing of my claim and inviting me to call which i did. This was three weeks ago. ive never received a return call or email giving me the status of my claim.

4 years ago

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Susan Hutchinson Fort Worth, TX

Could not send a plumber who could fix a toilet. All calls appear to be outsourced and communication is very difficult. Getting someone to resolve a problem is impossible as in my case. I had to use my own plumber and still have not been reimbursed as we agreed. I advise to stay away from this company.

4 years ago

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Em P Colleyville, TX

Worst customer service ever. No corporate phone number. You get to speak with someone in the US when signing up and after that never again. Their El Salvador call center SUCKS. their repair vendors hate them. They consistently put their customers last in line to service. Don't just run away from these losers RUN AWAY FAST

4 years ago

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Jerry Bennion Independence, MO

Does not do what they advertise. Was unable to provide service on emergency situation. Stated that they refunded one months fee, but there has been no refund. Not an honorable company from my experience. In fact I am looking in to filing suit .

4 years ago

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jyoti Exton, PA

First American Home Warranty has been a nightmare for us. I will NOT recommend them to anyone. The contractors does not respond to request right away. You have to keep calling them. One they assign a contractor, we are at the mercy of the contractor. Save yourself the extra headache and GO FOR ANOTHER WARRANTY COMPANY

4 years ago

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Preet Kaur Hundal Placerville, CA

First American Home Warranty has been a nightmare for us. I would NOT recommend them to anyone. They double charge on service fees, they dont respond to request right away. You have to keep calling them. The staff is very unprofessional. Save yourself the extra headache and do not give them your business.

4 years ago

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tom jenkins El Paso, TX

had a plumbing emergency on a Sunday morning...attempted to call First American...was put on hold...never answered...I had to contact a plumber....asked First American for partial reimbursement...they refused...I have been a loyal customer for 5 years....I'm finished with First American and would definitely not recommend....

4 years ago

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Scott Acworth, GA

Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.

5 years ago

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Elvin McCurdy Rowlett, TX

My experience has been terrible. I reported a claim during early February. As of March 19, I am still waiting for the First American to instruct the contractor to come out and evaluate my claim which the warranty says is covered.

5 years ago

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Billie Sue Gauger Leavenworth, KS

Waiting two weeks to get a hot water tank replaced while water is leaking in my basement is unacceptable. Ive had to make several phone calls and they dont care. On top of it i have to pay over $500.00 because codes have changed and it has to be modified.

5 years ago

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Luis Cardenas Houston, TX

-5 Stars... Stay away from this company! They will pay 5% of the total cost of whatever breaks in your home. The out of pocket you will pay is astonishingly high.. Run away and don't look back. You're better off not having insurance, than getting into a contract with these thieves!

5 years ago

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Joyce Tatro-Manes Haddonfield, NJ

I have had TERRIBLE customer service with First American Home Warranty company. I have NEVER had a smooth experience with ANY of the FIVE TIMES we have had to call with major problems in our new house. I have NEVER had a contractor call me to schedule an appointment. I have had to beg and plead to get them to do what they are supposed to do.

5 years ago

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Alan Neff Phoenix, AZ

First American denied a claim for a washer because the stainless steel drum had a lifetime warranty. They said that if any part of the appliance is under warranty that the entire appliance is not covered by the home warranty.

9 months ago

Reply from First American Home Warranty

Alan, Thank you for sharing your feedback with us. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Bob Biondini Medford, OR

We asked for the top of the line warranty coverage and they failed to mention one specific part of coverage That was available to their customers. When we had a problem and contacted this company it cost us an additional $1500 for coverage. Would not recommend

11 months ago

Reply from First American Home Warranty

Bob, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

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Luke Swierczynski Franklin, MI

I received this home warranty when we purchased our home. Had to pay a service fee for them to confirm the same thing a separate contractor stated when our heat exchange cracked. First they denied it, and then offered to replace it with a lesser model. Would not recommend this company. We switched to another provider that allows us to use any company we choose to complete the work or diagnose the issue.

1 year ago

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cj thor Greenville, SC

Used this Home Warranty Company for one of our homes..... What a joke ! Came out to repair a water heater and tried to nickel and dime me out of $400 in above warranty coverage limit charges. Terrible customer service. Never would I recommend this company to anyone !

1 year ago

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Tom Ruggiero Sun City Center, FL

They let the Contractors they hired run a bit wild.

9 months ago

Reply from First American Home Warranty

Tom, Thank you for your comments. We have a great selection of contractors with a dedicated team that work closely to ensure service meets our customers standards. Should you ever experience an issue, please reach out to us so we can assist. We look forward to being there for you the next time you may need us.

Jan. 4th, 2023

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Joyce Mason Winchester, VA

I do not like the 8-5 time frame that they give you.

10 months ago

Reply from First American Home Warranty

Joyce, Thank you for sharing your review. Our contractors do set their own business hours and apologize for this inconvenience. We look forward to being there for you, should you ever need us again.

Nov. 30th, 2022

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Verified Customer

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Larry Coonrod Redding, CA

Refrigerate is a lesser value than I had.

10 months ago

Reply from First American Home Warranty

Larry, Thank you for your review. It is great that we were able to replace your appliance. We do our best to match what your current appliance is but cannot always guarantee specific attributes. We will continue to be here for you should you need us in the future.

Nov. 9th, 2022

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Verified Customer

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Belinda Selvera Euless, TX

I asked for help on my AC fan and yet to get a new fan and this was put in 8/15/22.

11 months ago

Reply from First American Home Warranty

Hello Belinda, We would like to apologize for any inconveniences and delays you may have experienced during the handling of your claim. Please be advised, we contacted EMS HVAC LLC to obtain the parts status. We will contact you directly with the update regarding your claim as soon as EMS HVAC LLC provides the requested information. Thank you.

Oct. 20th, 2022

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Michael Williams Mill Valley, CA

Terrible response times and so much fine print. Not going to be renewing our warranty.

3 months ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide us with your claim/contract number.

Jun. 27th, 2023

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James Rossville, GA

nice people to talk to about warrenty..

7 months ago

Reply from First American Home Warranty

James, Thanks so much for taking the time to share your review with us!

Feb. 22nd, 2023

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Andrew Scofield (Andy)

Excellent service and very easy to set up

8 months ago

Reply from First American Home Warranty

Andrew, Thanks so much for taking the time to share your five star review with us!

Jan. 19th, 2023

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India Ratliff San Jose, CA

Good value for the money, glad I have it

8 months ago

Reply from First American Home Warranty

India, We appreciate you taking the time to share your five star review with us!

Jan. 18th, 2023

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Rick Little Rock, AR

They let me work with my favorite plumbing company

8 months ago

Reply from First American Home Warranty

Rick, Thank you for your review! It is wonderful to know that the contractor was able to resolve your issue for you.

Jan. 18th, 2023

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KABALAN Pleasant Hill, CA

I always receive good services, timely with high quality.

8 months ago

Reply from First American Home Warranty

Kabalan, Thank you for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Jan. 11th, 2023

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MAYELA VILLARREAL Laredo, TX

they always take my calls and make sure to fix my problems

8 months ago

Reply from First American Home Warranty

Mayela, Thank you for your review! It is great to know that we have been able to be there for you when you needed assistance.

Jan. 4th, 2023

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Verified Customer

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widwant kaur El Sobrante, CA

Customer service is great. Can have some better contractors

1 year ago

Reply from First American Home Warranty

Widwant, We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. It is awesome to know that you have been provided great customer service! We appreciate your continued trust in us.

Sep. 30th, 2022

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Verified Customer

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Pamela Dake West Linn, OR

I only had to use them two times at this point. The service was excellent and timely. I was very pleased

1 year ago

Reply from First American Home Warranty

Pamela, Thank you for your review! It is wonderful to know you had such a great experience!

Sep. 30th, 2022

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Verified Customer

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Gerald Mchugh Fayetteville, NC

Responded to my situation in a satisfactory way.

1 year ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review. We are glad to know that we were able to be there for you and look forward to providing you great service in the future!

Sep. 28th, 2022

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Verified Customer

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SAMUEL BUTLER Richmond, CA

i cant get in touch with them when i need them.

1 year ago

Reply from First American Home Warranty

Samuel, Thank you for your review. Should you need to get in touch with us regarding a claim, please do not hesitate to reach out to us through our Customer Service phone number. For your convenience, you can also manage a claim online through the Homeowner Center. We look forward to assisting you the next time you may need us.

Sep. 28th, 2022

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Verified Customer

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Sam Ford Washington, DC

Communication that service was available not obvious

1 year ago

Reply from First American Home Warranty

Sam, Thank you for taking time to share your review!

Sep. 21st, 2022

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Verified Customer

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Waldemar Taboas San Antonio, TX

Customers service and recommended by family friends

1 year ago

Reply from First American Home Warranty

Waldemar, Thank you for putting your trust in us!

Sep. 21st, 2022

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Verified Customer

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Stephen C Hodges Maryville, TN

Although slow, they have done what they promised.

1 year ago

Reply from First American Home Warranty

Stephen, Thank you for taking time to share your review with us!

Sep. 21st, 2022

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Verified Customer

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Ana Piatos Chino Hills, CA

Easy to open a claim but challenging to contact service provider

1 year ago

Reply from First American Home Warranty

Ana, Thank you for sharing your comments with us. We are glad to know that it has been easy for you to open a claim with us. Should you be experiencing any difficulty connecting with a contractor, please let us know and we can certainly assist. We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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JILL WHITAKER QUINN Paso Robles, CA

Have needed service a few times and work was done timely

1 year ago

Reply from First American Home Warranty

Jill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 9th, 2022

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Verified Customer

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Rhonda Nelson Conyers, GA

I haven't had to use it yet. But my agent is wonderful.

1 year ago

Reply from First American Home Warranty

Rhonda, Thank you for putting your trust in us. We will continue to be here for you should you need us in the future!

Sep. 9th, 2022

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Verified Customer

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V Richmond, CA

Because I like to use contractors in my area they respond faster.

1 year ago

Reply from First American Home Warranty

V, Thank you for your review!

Sep. 2nd, 2022

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Verified Customer

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Harry v waltz Madera, CA

kind and getting back to me in a timely manner

1 year ago

Reply from First American Home Warranty

Harry, We’re grateful for your kind review!

Sep. 2nd, 2022

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Verified Customer

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Enrique San Antonio, TX

I used the service 2 times and I had very good attention

1 year ago

Reply from First American Home Warranty

Enrique, We appreciate you taking a moment to share your review with us! We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

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Verified Customer

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David L Boyer Meridian, ID

Good customer Service and friendly to talk to.

1 year ago

Reply from First American Home Warranty

David, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Aug. 19th, 2022

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Marion Taylor Memphis, TN

Good customer service and quick response time.

1 year ago

Reply from First American Home Warranty

Marion, We appreciate you taking the time to share your review with us!

Aug. 11th, 2022

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John Wynne Memphis, TN

Good service, getting more pricy every year

1 year ago

Reply from First American Home Warranty

John, Thank you for putting your trust in us!

Aug. 11th, 2022

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John Hutchings Fayetteville, NC

Been very efficient ,never had any problems.

1 year ago

Reply from First American Home Warranty

Thank you John for your review, we appreciate it.

Aug. 4th, 2022

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Verified Customer

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Guillermo Perez Perez

We have always a fast response and good service

1 year ago

Reply from First American Home Warranty

Guillermo, Thank you for taking time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jul. 19th, 2022

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Verified Customer

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Judd M. Goswick Atlanta, GA

So far, I like the service options and responsiveness.

1 year ago

Reply from First American Home Warranty

Judd, Thanks so much for taking the time to share your experience with us!

Jun. 30th, 2022

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Bethany McNease Hattiesburg, MS

Good service but sometimes takes awhile for the service provider to respond.

1 year ago

Reply from First American Home Warranty

Bethany, Thank you for sharing your review. We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022