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First American Home Warranty

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8.1

Overall Score

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Pam

They have always sent someone out to my house quickly

4 years ago

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Reply from First American Home Warranty

Hi Pam, thank you for your review.

Jul. 3rd, 2019

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star star star star star

Mona Morgenthaler

Very helpful and professional. Finds a solution.

4 years ago

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Reply from First American Home Warranty

Hi Mona. We appreciate your feedback and look forward to servicing you again in the future.

Jul. 3rd, 2019

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Sherwin Levinson

Service has always been great, service fees have crept up too high.

4 years ago

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Reply from First American Home Warranty

Hi Sherwin. Thank you for your review.

Jul. 3rd, 2019

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David

Always first rate and they quickly respond to concerns

4 years ago

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Reply from First American Home Warranty

Thank you David for your kind words.

Jul. 3rd, 2019

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star star star star star

Shirley

Fast and efficient service and reliable parts

4 years ago

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Reply from First American Home Warranty

Hi Shirley. We appreciate your review.

Jul. 3rd, 2019

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star star star star star

Carl Best

Did excellent service on my swimming pool claim

4 years ago

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Reply from First American Home Warranty

Thank you Carl for your review and we are glad to hear your pool claim was taken care of.

Jul. 3rd, 2019

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star star star star star

wayne cypen

things get fixed expeditiously by qualified contractors

4 years ago

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Reply from First American Home Warranty

Thank you Wayne for your review.

Jul. 3rd, 2019

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star star star star star

Mark Ciano

Because they do what they say they will do

4 years ago

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Reply from First American Home Warranty

Hi Mark, thank you for your review.

Jun. 27th, 2019

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glenn Gilmore

One, couldn't understand customer service rep. Felt treated as an untrustworthy client

4 years ago

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Ciro Port Isabel, TX

I've used it twice and had the issues. The first time they said they fixed it and it wasn't fixed and they haven't come through.

4 years ago

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star star star star star

Steve Pinter

First class service and reliable guarantee

4 years ago

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Reply from First American Home Warranty

Hi Steve. We appreciate your review.

Jun. 19th, 2019

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star star star star star

Barbara Pepper

Prompt appointments, excellent service and repair

4 years ago

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Reply from First American Home Warranty

Thank you Barbara for your review.

Jun. 19th, 2019

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star star star star star

Madison

They typically come through when I do need them.

4 years ago

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Reply from First American Home Warranty

Thank you Madison for your review.

Jun. 19th, 2019

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star star star star star

Becky Brennan

Easy to use. Home issues handled pretty good.

4 years ago

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Reply from First American Home Warranty

Thank you Becky for your review.

Jun. 19th, 2019

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star star star star star

Jesus Soto

Excellent communication and great service

4 years ago

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Reply from First American Home Warranty

Thank you Jesus for your feedback.

Jun. 19th, 2019

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Sammy

The customer service is responsive and everything went just fine.

4 years ago

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Reply from First American Home Warranty

HI Sammy. We are happy to hear you had a good experience. We look forward to servicing your next claim.

Jun. 17th, 2019

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Anonymous

Miicrowave quit and they're replacing it.

4 years ago

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Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

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star star star star star

Shirley Allen

Because they were friendly,fast and professional

4 years ago

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Reply from First American Home Warranty

Hi Shirley. Thank you for your review.

Jun. 11th, 2019

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star star star star star

Sandra

Very easy to use, and the customer service is great.

4 years ago

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Reply from First American Home Warranty

Hi Sandra, thank you for your review.

Jun. 12th, 2019

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star star star star star

James

Excellent Customer Service. Very accountable and reliable.

4 years ago

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Reply from First American Home Warranty

Hello James, thank you for your review.

Jun. 12th, 2019

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star star star star star

Michael Ashworth

They Do A Great Job!! Have Dealt With Them On 3 Occasions!!

4 years ago

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Reply from First American Home Warranty

Thank you James for your review.

Jun. 11th, 2019

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Warren

Consistency, Professionalism, Easy Accessibility

4 years ago

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Reply from First American Home Warranty

Hello Warren. Thank you for your feedback.

Jun. 11th, 2019

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Nancy Ceci

Broad coverage for my home, fast claim service.

4 years ago

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Reply from First American Home Warranty

Thank you Nancy, we appreciate the feedback.

Jun. 11th, 2019

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star star star star star

Gail Dierks

Good price, nice workers, honest workers, fair.

4 years ago

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Reply from First American Home Warranty

Thank you Gail for your kind words, we appreciate it.

Jun. 11th, 2019

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Brenda

They provide top notch service and service people

4 years ago

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Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 11th, 2019

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John B

Great Customer Service, Ease of Use, Piece of Mind

4 years ago

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Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

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Rebecca

I appreciate the quick response to my issues.

4 years ago

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Reply from First American Home Warranty

Thank you Rebecca for your review.

Jun. 4th, 2019

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Marie

Exceptional customer service and quick turn around time.

4 years ago

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Reply from First American Home Warranty

Thank you Marie and we look forward to servicing you again in the future.

May. 29th, 2019

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walter abrams

fast reliable excellent customer service.

4 years ago

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Reply from First American Home Warranty

We appreciate your review Walter!

Jun. 4th, 2019

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star star star star star

Carrie Lynn Noe

Excellent Customer Service and Hone Repair Providers

4 years ago

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Reply from First American Home Warranty

Hello Carrie. Thank you for your review!

Jun. 4th, 2019

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Ella

Always a quick response for service calls

4 years ago

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Reply from First American Home Warranty

Thank you Ella for your review!

Jun. 4th, 2019

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Vasudevan

Excellent service courteous and friendly

4 years ago

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Reply from First American Home Warranty

Thank you Vasudevan for your review.

Jun. 4th, 2019

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CGee

Online scheduling system allows quicker response time.

4 years ago

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Reply from First American Home Warranty

Hello CGee, thank you for your review.

Jun. 4th, 2019

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CCH

Good service in the past but unresponsive to recent repeated requests to get vendor to complete work.

4 years ago

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star star star star star

Liliana Hewlett

Great customer service, ability to do everything online

4 years ago

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Reply from First American Home Warranty

Thank you Liliana for your review.

Jun. 4th, 2019

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star star star star star

Jackie McKennie

Excellent overall customer service and referrals

4 years ago

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Reply from First American Home Warranty

Thank you Jackie for your review.

Jun. 4th, 2019

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star star star star star

Marion Lewis

Very customer focused..Great and timely followup.

4 years ago

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Reply from First American Home Warranty

We appreciate your feedback Marion, thank you.

Jun. 4th, 2019

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Bill

Excellent service. I have used my home warranty many times.

4 years ago

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Reply from First American Home Warranty

Thank you Bill!

Jun. 3rd, 2019

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Valarie Garcia Amarillo, TX

Excellent customer service great timing of services

4 years ago

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Reply from First American Home Warranty

Thank you Valarie for your review and for choosing First American.

May. 31st, 2019

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Harry Cole Greensboro, NC

communication, service, workmen, all tops in their field

4 years ago

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Reply from First American Home Warranty

Hi Harry. Thank you for choosing First American and we look forward to servicing you again in the future.

May. 31st, 2019

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star star star star star

bianca Pine Bluff, AR

whenever I had a problem they worked hard to solve it

4 years ago

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Reply from First American Home Warranty

Thank you Bianca for your review!

Jun. 4th, 2019

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star star star star star

Maggie Westminster, CA

Good service. Timely response and repairs.

4 years ago

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Reply from First American Home Warranty

Hi Maggie. Than you for your review.

Jun. 4th, 2019

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star star star star star

Debra

Our freezer died and they fixed it. They did their job.

4 years ago

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Reply from First American Home Warranty

Hi Debra, thank you for your review and for choosing First American.

May. 29th, 2019

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Mark

I had a couple problems with the company that First America had set me up with.

4 years ago

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Anonymous

Prompt with their responses and an overall good company.

4 years ago

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Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

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Lewis

The communication and reliability aspects are very poor. They were late with everything and took up a lot of my time.

4 years ago

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Reply from First American Home Warranty

We have reached out to the customer directly requesting for additional information.

May. 29th, 2019

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star star star star star

Aaron Anderson

Dependable coverage, prompt service. Safeguard your home with peace of mind!

4 months ago Edited November 20, 2023

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Reply from First American Home Warranty

Aaron, Thanks so much for taking the time to share your review with us!

Nov. 20th, 2023

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Lyndell Mechanicsville, VA

Quick action and quality service. service personnel were respectful and knowledge.

11 months ago

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Reply from First American Home Warranty

Lyndell, We appreciate you taking the time to share your five star experience with us!

Apr. 19th, 2023

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Jphxaz Las Vegas, NV

Stay away! I have had open warranty repair issues not fixed for over 6 months, passed around to multiple repair companies, mass confusion and empty promises from First American. Every customer rep and supervisor who say they call back never have in over 6 months! This is probably the worst company of any kind that I have ever dealt with.

1 year ago

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Reply from First American Home Warranty

Thank you for sharing this feedback with us. We are sorry to hear that you were experiencing a delay. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you still need assistance, please reach out to us directly.

Jul. 8th, 2022

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Jonathon Austin

Claimed it wasn't wear and tear or water breaking down pipe in my leaking pipe. Nown issue in my area. Wouldn't cover took my money. Said it was bent to the side and caused the leak. Faucet separated from house due to poor installation and slowly broke down from the inside not a bend no flairing bend in pipe ect where the leak was.

1 year ago