Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Barbara Pepper

Prompt appointments, excellent service and repair

4 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Jun. 19th, 2019

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Verified Customer

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Madison

They typically come through when I do need them.

4 years ago

Reply from First American Home Warranty

Thank you Madison for your review.

Jun. 19th, 2019

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Verified Customer

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Becky Brennan

Easy to use. Home issues handled pretty good.

4 years ago

Reply from First American Home Warranty

Thank you Becky for your review.

Jun. 19th, 2019

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Verified Customer

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Jesus Soto

Excellent communication and great service

4 years ago

Reply from First American Home Warranty

Thank you Jesus for your feedback.

Jun. 19th, 2019

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Verified Customer

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Sammy

The customer service is responsive and everything went just fine.

4 years ago

Reply from First American Home Warranty

HI Sammy. We are happy to hear you had a good experience. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Anonymous

Miicrowave quit and they're replacing it.

4 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

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Verified Customer

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Shirley Allen

Because they were friendly,fast and professional

4 years ago

Reply from First American Home Warranty

Hi Shirley. Thank you for your review.

Jun. 11th, 2019

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Verified Customer

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Sandra

Very easy to use, and the customer service is great.

4 years ago

Reply from First American Home Warranty

Hi Sandra, thank you for your review.

Jun. 12th, 2019

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Verified Customer

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James

Excellent Customer Service. Very accountable and reliable.

4 years ago

Reply from First American Home Warranty

Hello James, thank you for your review.

Jun. 12th, 2019

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Verified Customer

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Michael Ashworth

They Do A Great Job!! Have Dealt With Them On 3 Occasions!!

4 years ago

Reply from First American Home Warranty

Thank you James for your review.

Jun. 11th, 2019

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Verified Customer

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Warren

Consistency, Professionalism, Easy Accessibility

4 years ago

Reply from First American Home Warranty

Hello Warren. Thank you for your feedback.

Jun. 11th, 2019

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Verified Customer

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Nancy Ceci

Broad coverage for my home, fast claim service.

4 years ago

Reply from First American Home Warranty

Thank you Nancy, we appreciate the feedback.

Jun. 11th, 2019

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Verified Customer

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Gail Dierks

Good price, nice workers, honest workers, fair.

4 years ago

Reply from First American Home Warranty

Thank you Gail for your kind words, we appreciate it.

Jun. 11th, 2019

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Verified Customer

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Brenda

They provide top notch service and service people

4 years ago

Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 11th, 2019

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Verified Customer

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John B

Great Customer Service, Ease of Use, Piece of Mind

4 years ago

Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

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Verified Customer

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Rebecca

I appreciate the quick response to my issues.

4 years ago

Reply from First American Home Warranty

Thank you Rebecca for your review.

Jun. 4th, 2019

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Verified Customer

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Marie

Exceptional customer service and quick turn around time.

4 years ago

Reply from First American Home Warranty

Thank you Marie and we look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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walter abrams

fast reliable excellent customer service.

4 years ago

Reply from First American Home Warranty

We appreciate your review Walter!

Jun. 4th, 2019

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Verified Customer

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Carrie Lynn Noe

Excellent Customer Service and Hone Repair Providers

4 years ago

Reply from First American Home Warranty

Hello Carrie. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Ella

Always a quick response for service calls

4 years ago

Reply from First American Home Warranty

Thank you Ella for your review!

Jun. 4th, 2019

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Verified Customer

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Vasudevan

Excellent service courteous and friendly

4 years ago

Reply from First American Home Warranty

Thank you Vasudevan for your review.

Jun. 4th, 2019

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Verified Customer

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CGee

Online scheduling system allows quicker response time.

4 years ago

Reply from First American Home Warranty

Hello CGee, thank you for your review.

Jun. 4th, 2019

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Verified Customer

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CCH

Good service in the past but unresponsive to recent repeated requests to get vendor to complete work.

4 years ago

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Verified Customer

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Liliana Hewlett

Great customer service, ability to do everything online

4 years ago

Reply from First American Home Warranty

Thank you Liliana for your review.

Jun. 4th, 2019

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Verified Customer

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Jackie McKennie

Excellent overall customer service and referrals

4 years ago

Reply from First American Home Warranty

Thank you Jackie for your review.

Jun. 4th, 2019

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Verified Customer

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Marion Lewis

Very customer focused..Great and timely followup.

4 years ago

Reply from First American Home Warranty

We appreciate your feedback Marion, thank you.

Jun. 4th, 2019

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Verified Customer

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Bill

Excellent service. I have used my home warranty many times.

4 years ago

Reply from First American Home Warranty

Thank you Bill!

Jun. 3rd, 2019

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Verified Customer

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Valarie Garcia Amarillo, TX

Excellent customer service great timing of services

4 years ago

Reply from First American Home Warranty

Thank you Valarie for your review and for choosing First American.

May. 31st, 2019

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Verified Customer

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Harry Cole Greensboro, NC

communication, service, workmen, all tops in their field

4 years ago

Reply from First American Home Warranty

Hi Harry. Thank you for choosing First American and we look forward to servicing you again in the future.

May. 31st, 2019

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Verified Customer

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bianca Pine Bluff, AR

whenever I had a problem they worked hard to solve it

4 years ago

Reply from First American Home Warranty

Thank you Bianca for your review!

Jun. 4th, 2019

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Verified Customer

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Maggie Westminster, CA

Good service. Timely response and repairs.

4 years ago

Reply from First American Home Warranty

Hi Maggie. Than you for your review.

Jun. 4th, 2019

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Verified Customer

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Debra

Our freezer died and they fixed it. They did their job.

4 years ago

Reply from First American Home Warranty

Hi Debra, thank you for your review and for choosing First American.

May. 29th, 2019

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Verified Customer

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Mark

I had a couple problems with the company that First America had set me up with.

4 years ago

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Verified Customer

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Anonymous

Prompt with their responses and an overall good company.

4 years ago

Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

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Verified Customer

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Lewis

The communication and reliability aspects are very poor. They were late with everything and took up a lot of my time.

4 years ago

Reply from First American Home Warranty

We have reached out to the customer directly requesting for additional information.

May. 29th, 2019

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Jphxaz Las Vegas, NV

Stay away! I have had open warranty repair issues not fixed for over 6 months, passed around to multiple repair companies, mass confusion and empty promises from First American. Every customer rep and supervisor who say they call back never have in over 6 months! This is probably the worst company of any kind that I have ever dealt with.

1 year ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We are sorry to hear that you were experiencing a delay. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you still need assistance, please reach out to us directly.

Jul. 8th, 2022

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Jonathon Austin

Claimed it wasn't wear and tear or water breaking down pipe in my leaking pipe. Nown issue in my area. Wouldn't cover took my money. Said it was bent to the side and caused the leak. Faucet separated from house due to poor installation and slowly broke down from the inside not a bend no flairing bend in pipe ect where the leak was.

1 year ago

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Brandon Murray Sacramento, CA

We have been without heat since after Christmas. Contractor sent out left Furnace apart and never called nor communicated. Opted for Cash out option after Contractor came back with extravagant non-covered charges and going on week 3 with no response. Small kids with no heat for going on 3-months. Do not recommend.

1 year ago

Reply from First American Home Warranty

Brandon, Thank you for sharing your recent experience. We have assigned another contractor to evaluate your claim and see that you have an appointment scheduled for today. It is our goal to provide our customers with a successful resolution, and look forward to resolving this for you.

Feb. 24th, 2022

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Craig Walls Apex, NC

Terrible to deal with, most of their contractors don't show, show and you never hear from them again or have no clue what they are doing. Do not recommend even if the warranty is given to you with a home purchase as you will pay the service fee and spend hours of your time chasing answers down.

1 year ago

Reply from First American Home Warranty

Craig, Thank you for taking the time to share your honest feedback with us. We are looking into your claim further and hope to have an update soon.

Feb. 8th, 2022

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Ankit Bhutani Redmond, WA

I had requested a call back from the supervisor to complain about overcharge. I was promised the callback in 24 hours. 28 days have passed still no callback. I have called in 7 times in the meantime. Each time they tell me, someone will reach back in 24 hours.

1 year ago Edited January 20, 2022

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debjill8899 Pennington, NJ

they are horrible. do not settle issues. do not send plumbers who work appropriately. and do the job i am going after them Stay away for a more detailed description look at trust pilot filed AG complaint now another BBB and pss court.

1 year ago

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Pop33897 Davenport, FL

As a property manager I’ve had my homes covered with American. For several years repairs where completed timely….not so much anymore. I waited 6 weeks for a microwave to be repaired. Now I’m waiting 7 weeks for a n Air Conditioning unit, I would like to switch to another warranty company BUT WHO ???

2 years ago

Reply from First American Home Warranty

Hello. We have reached out to you for additional information.

Aug. 26th, 2021

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Any Day in Texas Corpus Christi, TX

We filed a claim for our AC failing to work. It took 2 days before I even received confirmation that they were working on the claim. I pay extra for the AC coverage. That should be a 24 hour coverage.

2 years ago

Reply from First American Home Warranty

Hello, we have messaged you for additional information.

Aug. 10th, 2021

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david peterson Austin, TX

During a dangerous heat wave, they have delayed responding by three days, and are now claiming that it will take another five days to repair our A/C. The service technician explained that the problem is the warranty company (FAHW), not the parts or service. Do not use them, they will put you and your family at risk.

2 years ago

Reply from First American Home Warranty

Hello David, Our records indicate Faith and Hope HVAC Services reported the condenser fan motor and capacitor needed replacement as they had failed. We authorized the repair. Please be advised, the condenser fan motor is expected to arrive between June 29, 2021 - July 1, 2021. Faith and Hope HVAC Services will contact you to schedule an appointment to install the part as soon as it has arrived. Thank you.

Jun. 23rd, 2021

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miike Miami, FL

up until now good BUT THER ARE USING nana HOME SERVICES which doesn't have tecks for dallas/ft worth tx. nana failed to show last Friday from 4 to 8 pm and again today from 8-noon. don't buy this warranty co until u verify which service co will service you..had Sears come out here 3 times with good service and kept apps.

2 years ago

Reply from First American Home Warranty

Hello Miike. Thank you for your review. We have message for you for additional information.

Jun. 21st, 2021

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Shawn

It is the worst company when it comes to home warranty.I have been waiting for two weeks now trying to get my AC done and all I get is the run around. They like to take your money for a service charge but don’t like to get the job done.

2 years ago

Reply from First American Home Warranty

Hello Shawn. Thank you for your feedback. We have reached out to you for additional information.

Jun. 16th, 2021

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Fedak ,

Horrible experience don't waste your money, I am paying monthly the dues but when it came to my first claim, I had to pay 75$ for every single thing that is not working in my stove because it's different clain This is SCAM HORRIBLE EXPERIENCE, DON'T WASTE YOUR MONEY like i did, no good customer service, I give them zero star

2 years ago

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Caroline ,

Very disappointed 😞 After renewing policy I made claim on hot water tank. A simple hot water tank replacement ended up costing me a lot of money. I ended up paying $425 out of pocket.

2 years ago

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Robert Austin Santa Rosa, CA

Terrible service and poor communication. Still waiting after 2 months to have our dishwasher replace and oven fixed, and we still don't have firm dates. Many, many calls to customer service have not resolved the problem. We will never use this company again

2 years ago

Reply from First American Home Warranty

Hello Robert, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the new dishwasher was delivered on November 24, 2020 and is in process of being installed by GE Sales. In regards to your oven, our records indicate that At Bay Appliance is waiting to receive the parts needed to complete the needed repairs. Once the parts are received, At Bay Appliance will contact you directly to schedule a mutually convenient appointment to complete repairs. Please be advised, First American considers your claim pending. Thank you,

Nov. 24th, 2020

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Wendy ,

Read The small print before you renew your warranty with First American Home Warranty. I was told that appliances were covered under my plan, as it turns out your MAJOR appliances are NOT covered, such as your refrigerator, washer, dryer, but your microwave is.

2 years ago