1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.7
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1,828 Reviews

Review Breakdown

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D. K. H****

May 22nd, 2020 DETAILS arrow_drop_down
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Excellent response time and very good contractors.

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Reply from First American Home Warranty

May 26, 2020

Hello. Thank you for your feedback.

Verified Customer

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Rimbach

May 22nd, 2020 DETAILS arrow_drop_down
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We always get good service when we call and the problem is normally resolved quickly.

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Reply from First American Home Warranty

May 26, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Alvin Scifres

May 22nd, 2020 DETAILS arrow_drop_down
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Not customer friendly not completely honest

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Philip L Wilson

May 22nd, 2020 DETAILS arrow_drop_down
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efficient, good service and easy to use website

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Reply from First American Home Warranty

May 26, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Fawad

May 22nd, 2020 DETAILS arrow_drop_down
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They did not fix anything for me. They have contractors who come out and find faults within the product or our negligence

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Jeffrey McDaniel

May 22nd, 2020 DETAILS arrow_drop_down
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They cover what I need covered and thier rates are good, downside takes to long to get repair techs on site and they are only allowed to use the lowest cost solution.

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Reply from First American Home Warranty

May 26, 2020

Hello. Thank you for your feedback.

Verified Customer

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M D Doc Stephens

May 22nd, 2020 DETAILS arrow_drop_down
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They actually fix stuff. They don't quibble.

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Reply from First American Home Warranty

May 26, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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ARUN MALHOTRA

May 22nd, 2020 DETAILS arrow_drop_down
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good service as well as good customer support

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Reply from First American Home Warranty

May 26, 2020

Hello. Thank you so much for your feedback. Have a great day.

Verified Customer

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Robert

May 22nd, 2020 DETAILS arrow_drop_down
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Good service but poor communication. Non English speaker on phone

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Reply from First American Home Warranty

May 27, 2020

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

Verified Customer

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Dom

May 22nd, 2020 DETAILS arrow_drop_down
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Great job when AC broke, fixed fight a way.

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Reply from First American Home Warranty

May 26, 2020

Hi Dom. Thank you for your feedback. We are happy to hear that service was provided quickly.

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Bonnie Siegel

May 22nd, 2020 DETAILS arrow_drop_down
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They have given us excellent service . They act immediately upon receiving a service request.

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Reply from First American Home Warranty

May 26, 2020

Hi Bonnie. Thank you for your feedback. Have a great day.

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mike

May 22nd, 2020 DETAILS arrow_drop_down
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getting any return phone calls was IMPOSSIBLE

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TIMOTHY SCOTT CRUMP

May 18th, 2020 Jasper, GA DETAILS arrow_drop_down
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My refrigerator went out last week of April. In the middle of this pandemic. They couldn't get a rep out until May 8th. The rep showed up and said he needed to pull out the refrigerator and that he might damage our floor. He asked me to sign a release holding him harmless if he damaged my floor. I would not sign the release (not a part of my warranty requirements) and the technician left. Another technician was supposed to arrive on May 15th and never showed (Sears Appliance Repair)! I've sent many emails and none answered. I finally called and pressed the number to speak to a sales rep to sell me a new plan. Phone was answered right way. If you want to buy a plan, you get immediate service. If you want them to handle a claim, you get the run around. Buyer beware. This is not a reputable service. You are going to pay them money and get nothing but a hassle in return. Hours on the phone, still no repaired refrigerator!!

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steve riedel

May 18th, 2020 DETAILS arrow_drop_down
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sub contractors were not qualifies to work on sub zero took seberal trips and change to get fixed. amd

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Reply from First American Home Warranty

May 21, 2020

Hello Steve, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you were provided with a reimbursement of $1,580.66 in lieu of the kitchen refrigerator repairs. The check was mailed on November 26, 2019. As such, your claim was considered closed. Thank you.

Verified Customer

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Silvestra R Toledo

May 18th, 2020 DETAILS arrow_drop_down
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Outstanding response time. Professional and friendly, Clifford was very helpful.

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Reply from First American Home Warranty

May 18, 2020

Thank you Silvestra for your review.

Verified Customer

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Frank Schreffler

May 18th, 2020 DETAILS arrow_drop_down
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Very good services for the money. Everytime I needed them they were hear.

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Reply from First American Home Warranty

May 18, 2020

Hi Frank, thank you for your review.

Verified Customer

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Charyl Ward

May 18th, 2020 DETAILS arrow_drop_down
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I know that they are just a phone call away and have always responded immediately.

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Reply from First American Home Warranty

May 18, 2020

Thank you Charyl for your review.

Verified Customer

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Gloria

May 18th, 2020 DETAILS arrow_drop_down
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Never had any problem with the company, services completed in timely manner and always got feedback concerning my satisfaction. Will always stick with them, they got my back!ck

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Reply from First American Home Warranty

May 18, 2020

Hi Gloria, thank you for you positive feedback!

Verified Customer

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Catalina Ortiz

May 18th, 2020 DETAILS arrow_drop_down
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Because they are always there for you anytime & help get what ever you need fix ASAP.

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Reply from First American Home Warranty

May 18, 2020

Hello Catalina. We are always here for you. We look forward to servicing you again in the near future. Thank you.

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Julio Marin

May 18th, 2020 DETAILS arrow_drop_down
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Job not completely accomplished, or finished

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GILBERT A mathiEU

May 18th, 2020 DETAILS arrow_drop_down
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very professional and customer centric approach

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Reply from First American Home Warranty

May 18, 2020

Hi Gilbert, thank you for your feedback!

Verified Customer

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Jeff Jacoby

May 18th, 2020 DETAILS arrow_drop_down
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Very good service people. neat, clean and efficient. Good customer loyalty.

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Reply from First American Home Warranty

May 18, 2020

Great to hear, Jeff! We look forward to servicing you again in the future!

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Orlando Padilla

May 18th, 2020 DETAILS arrow_drop_down
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Reliability, peace of mind, most of the time easy to schedule a repair, continuous customer satisfaction

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Reply from First American Home Warranty

May 18, 2020

Hi Orlando. Well said. Thank you for taking the time to provide us with your feedback.

Verified Customer

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Carl

May 18th, 2020 DETAILS arrow_drop_down
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Their professional courtesy is great. The staff have always been friendly and very helpful.

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Reply from First American Home Warranty

May 18, 2020

Hi Carl. We appreciate your positive feedback!

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Steve

May 18th, 2020 Montgomery, TX DETAILS arrow_drop_down
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Needed an AC repair, within a month of moving into our home. Side note: when buying a home with an AC, spend a $100 to get an AC inspection from a reputable HVAC contractor. Most general home inspection firms don’t do a detailed enough inspection of the AC unit (e.g. using an electronic leak detector) to find a leaking coil. If I could review the contractor who did the repair separate from First Am, the contractor would get five stars and First Am would get one star. The problem with First Am is that despite my paying extra to get AC coverage, with a specifically stated $1,500 maximum, the way that First Am “interprets” the contract language resulted in several exclusions that still resulted in my paying $800 for the job. That could have been a lot more if the Lennox warranty on the coil itself wasn’t still in effect. Bottom line - I’ll certainly never use First Am again.

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Jackie

May 13th, 2020 Chandler, AZ DETAILS arrow_drop_down
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This has been a horrible experience. I have called them numerous times and all I get is the same answer we are waiting on our purchasing department. This has been a week now and still no resolution. When I call customer service the call is routed to a foreign country and I can hardly hear the person and they are hard to understand. When I ask to speak with a supervisor I don't get one.

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Lee Washington

May 13th, 2020 , DETAILS arrow_drop_down
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I have been using them for over two years. There service techs are horrible!!! They all let you know that their contracts with the company are horrible, if they have to come out over two visits for a repair, they will not get paid . I have a claim right now where the tech will not return to complete the job, we have been a month waiting. The service hotline is people who do not seem to care, when you make notes on your account portal, no one responds. Over all this company is not good at all, they just gladly charge your card monthly. They are cheaper than most. If you want a good one which I have used in the past, American Home Shield AHS.com, they are little higher but do a great job taking care of their customer!!

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Reply from First American Home Warranty

Jul 09, 2020

Hi Lee. We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do indicate that you have replaced your clothes washer and a reimbursement was processed on 6/2/2020. Thank you.

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melanie briscoe

May 8th, 2020 Fresno, CA DETAILS arrow_drop_down
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Worst customer service ever! They also hire contractors that are shady and try to charge you for things that should be covered! Don’t return messages and transfer you numerous times to different people! Go with American Home Shield!

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Fred & Joyce Jordan

May 8th, 2020 Savannah, GA DETAILS arrow_drop_down
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good company & great prices great customer services

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Reply from First American Home Warranty

May 08, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Gertrude WallaceLevy

May 8th, 2020 Lithonia, GA DETAILS arrow_drop_down
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They are efficient and process my claim in a timely manner.

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Reply from First American Home Warranty

May 08, 2020

Hello. Thank you for your review. Have a great day.

Verified Customer

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Barbara Smith

May 8th, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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I’ve only had 3 occasions to use them in the past 10 or so years but they have been very accommodating and efficient.

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Reply from First American Home Warranty

May 08, 2020

Hello. Thank you Barbara. Have a great day.

Verified Customer

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Ronald D Grimmette

May 8th, 2020 Cordova, TN DETAILS arrow_drop_down
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FAHW provides qualitative results to their customers without hassling.

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Reply from First American Home Warranty

May 08, 2020

Hi Ronald. Thank you for your feedback. Have a great day.

Verified Customer

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Robinson

May 8th, 2020 Brandon, MS DETAILS arrow_drop_down
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Because it was fixed an they used a very reliable company.

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Reply from First American Home Warranty

May 08, 2020

Hello. Thank you so much for your feedback. We do appreciate it. Have a great day.

Verified Customer

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David Bellows

May 8th, 2020 San Antonio, TX DETAILS arrow_drop_down
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I've only had to use them once so far. The appointment was scheduled quickly and the claim paid with no issue.

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Reply from First American Home Warranty

May 08, 2020

Hi David. Thank you for the feedback. Have a great day.

Verified Customer

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Don Birkelbach

May 8th, 2020 College Station, TX DETAILS arrow_drop_down
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Mixed results on repair jobs. Very disappointed in results of HVAC issues, just needed ducts sealed. Did not want total reconstitutes ducts.

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Reply from First American Home Warranty

May 08, 2020

Hi Don. We do appreciate your feedback. We are very sorry that you were not satisfied in the decision made on how the repair was going to be completed.

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Barry

May 8th, 2020 Boise, ID DETAILS arrow_drop_down
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Totally professional!! They evaluated the problem with my hot water heater and replaced it the next day.

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Reply from First American Home Warranty

May 08, 2020

Hi Barry. Thank you for your feedback. Have a great day.

Verified Customer

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Stacy Lassig

May 8th, 2020 Temecula, CA DETAILS arrow_drop_down
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Fast service to get my pool heater repaired great customer service

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Reply from First American Home Warranty

May 08, 2020

Hi Stacy, thank you for your feedback. Have a great day.

Verified Customer

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Karen

May 8th, 2020 Fenton, MI DETAILS arrow_drop_down
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Easy to get issue taken care of, I can contact my own contractor and it is a good price to pay for peace of mind

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Reply from First American Home Warranty

May 08, 2020

Hi Karen. Thank you for your feedback. Have a great day.

Verified Customer

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Samantha

May 8th, 2020 Chattanooga, TN DETAILS arrow_drop_down
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Quality of product or service
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Customer service
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Company trustworthiness
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They’ve taken care of me and my home. Professional and responsive, the companies they’ve sent for repairs have been great.

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Reply from First American Home Warranty

May 08, 2020

Hi Samantha. Thank you for your feedback. Have a great day.

Verified Customer

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Sepideh Banava

May 8th, 2020 San Francisco, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Fast response, expert and trustworthy technician

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Reply from First American Home Warranty

May 08, 2020

Hello, thank you for your feedback. Have a great day.

Verified Customer

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steven breth

May 8th, 2020 Brighton, TN DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They have always repaired any issues I've brought to them. So customer service is everything and they get five stars for that.

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Reply from First American Home Warranty

May 08, 2020

Hi Steven. Thank you for your feedback. Have a great day.

Verified Customer

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Charles Spencer

May 8th, 2020 Atlanta, GA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Great customer services with good peoples that work for them good customer services with them as well

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Reply from First American Home Warranty

May 08, 2020

Hi Charles, thank you for your feedback. Have a great day.

Verified Customer

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David Armstrong

May 8th, 2020 Raleigh, NC DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Great service, good online portal. Easy to Followup via email or phone.

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Reply from First American Home Warranty

May 08, 2020

Hi David, thank you for your feedback. Have a great day.

Verified Customer

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RONNA FRANK

May 8th, 2020 Springfield, OR DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Excellent coverage, appointments, and repairs

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Reply from First American Home Warranty

May 08, 2020

Hi Ronna, thank you for your feedback. Have a great day.

Verified Customer

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Patty Steward

May 8th, 2020 Keller, TX DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Because most of my calls are handled promptly

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Reply from First American Home Warranty

May 08, 2020

Hi Patty, thank you for your feedback. Have a great day.

Verified Customer

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fred allison

May 8th, 2020 Lemoore, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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good response, very proffesinal and conciesence of the job.

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Reply from First American Home Warranty

May 08, 2020

Hi Fred. Thank you for your feedback.

Verified Customer

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M J SCHUSLER

May 8th, 2020 Waco, TX DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Quick, hassle free service. Easy to request service and pay online.

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Reply from First American Home Warranty

May 08, 2020

Hi MJ, thank you for your feedback. Have a great day.

Verified Customer

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George

May 8th, 2020 San Antonio, TX DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Great Service knowledge staff. Fast replies

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Reply from First American Home Warranty

May 08, 2020

Hi George. Thank you for your feedback. Have a great day.

Verified Customer

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Ben Garcia

May 8th, 2020 Azusa, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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The first and only repair requested was completed seemlessly.

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Reply from First American Home Warranty

May 08, 2020

Hi Ben. Thank you for your feedback. Have a great day.

Verified Customer

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Sharon Hamilton

May 8th, 2020 Citrus Heights, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Have had to call them a couple of times. Both times were very satisfactory.

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Reply from First American Home Warranty

May 08, 2020

Hi Sharon. Thank you for your feedback. Have a great day.