Name: First American Home Warranty
Rating: 4.0

check_circle

Verified Customer

star star star star star

Ruben De La Torre

Excellent service, the technician was very helpful and kept informed during the repairs. Very honest, hard working technician! First American does keep it's promise of providing excellent service at competitive pricing!

3 years ago

Reply from First American Home Warranty

Hello Ruben. We appreciate your feedback. Have a wonderful day.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Jim Guererro

Whenever a claim is initiated I get an appointment within 48 hours if it's on the weekend. Weekdays is within 12 hours so I would know when I can expect my issues addressed and fixed.

3 years ago

Reply from First American Home Warranty

Hi Jim. We appreciate your feedback. Thank you.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Parmi Toor

We have used First American for 10 years for all our investment properties and are very satisfied with their service. Its very easy to place a service call and the issues were always resolved quickly.

3 years ago

Reply from First American Home Warranty

So great to hear Parmi! Thank you for being a loyal customer for the past 10 years, we appreciate it.

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Kim Palos Verdes Estates, CA

Vince who helped me was top notch. He is the best customer service person I have ever worked with. He followed up with me many times to make sure the service was completed as I had trouble with the repair company.

3 years ago

Reply from First American Home Warranty

Thank you for your review Kim, we look forward to servicing you again.

Dec. 10th, 2019

check_circle

Verified Customer

star star star star star

Joe Liebhauser

They have always responded and found contractors quickly, and always lived up to the contract; they also seem to avoid contractors that attempt to 'upsell' beyond the coverage

3 years ago

Reply from First American Home Warranty

Thank you Joe for your feedback!

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star_border

WM. Stotzner

When a freezer dies, what do you do to save $800.00 worth of food. You can not wait for the ins. company to say yea or nay. The service company had decided it was not repaiable. You go out and replace it quickly. If we had waited for the ins. WE WOULD HAVE DOUBLED OUR LOSS.

3 years ago

check_circle

Verified Customer

star star star star star

Monica Johnson Antioch, CA

I have had FAHW for over 16 years. It came with the house the first yearr and I opted to continue the service. It beats having to find a contractor on the web or yellow pages.

3 years ago

Reply from First American Home Warranty

Glad to hear Monica and thank you for being a loyal customer for over 16 years. We appreciate it.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Art Huerta San Antonio, TX

I originally made the claim online, but I had questions and a service rep was able to answer my questions. The service workers that were tasked with the job were fantastic and finished the job to my satisfaction.

3 years ago

Reply from First American Home Warranty

Great to hear Art, thank you for taking the time to provide us with your review.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Violette Brea Pittsburg, CA

Always responsive and solves my problem. I can count on them to prove me with a good service provider who will responsibility fix my issue in a timely manner. Best money I've ever spent!

3 years ago

Reply from First American Home Warranty

We appreciate your review Violette.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Jim

I have had First American Home Warranty since 2010 and will continue to have them in the future. Each time I have used their service they have responded timely and resolved every issue without complaint.

3 years ago

Reply from First American Home Warranty

Thank you Jim for your loyalty and for your review.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Doris Lee

Got the problem solved even though the problem is more complicated than normal. At frst the plumber looked at it and decided it is electrical. Hence we then need an electrician to come help fixed the proble.

3 years ago

Reply from First American Home Warranty

Hi Doris, glad we were able to have it repaired for you. We look forward to servicing you again in the future.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star_border

Mark

It's changed a lot. Over the last year, I think there is more interaction between customer service and the customers. More interaction and follow up which is good. Recently, I used it for a pool, air conditioning, and a water heater. They got to me probably within a couple days it was resolved. They are very prompt.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback, Mark!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Ronald

The microwave went out and they came out a week later and fixed it. They've been real good. I've had them for seven years and they've always done what they were supposed to do.

4 years ago

Reply from First American Home Warranty

We are happy to hear your microwave has been repaired, Ronald!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Sylvia

Sometimes it takes a minute. The last experience was great. I needed to use the warranty last week when my garbage disposal was leaking. The technician was here within a few days and all went well. Sometimes an appliance needs to be replaced and First American insists on repair instead of replacement.

4 years ago

Reply from First American Home Warranty

Hello Sylvia, we appreciate your feedback!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Daniel

I used it recently when my dishwasher died and they provided a replacement which was awesome. There was a little bit of miscommunication between them and the contractor so it took a little bit longer than it should have but they did cover it like they promised which is the most important.

4 years ago

Reply from First American Home Warranty

Hi Daniel, we are sorry about the hiccup, but we are glad your dishwasher has been replaced. We look forward to servicing you again in the future!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Jonathan

They handle most things that go wrong. We used the warranty a bunch of times. AC service takes them too long to get out. Once our washing machine died. We did a cash out and bought a new one.

4 years ago

Reply from First American Home Warranty

Thank you for your review, Jonathan.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Israel

They were very responsive and very good about following up. My garage door was not operating correctly. I put my claim in online and got a phone call within twenty four hours.

4 years ago

Reply from First American Home Warranty

Thank you for your review, Israel.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Rex

Not perfect but it's pretty good. They're pretty decent with their policies. Almost every time we've had good people come out. I would like them to be a little more timely with getting back to the customer when they send an email or have a concern.

4 years ago

Reply from First American Home Warranty

Thank you Rex for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Joe

The garage door spring broke and it was repaired in a timely manner. The company did a great job. I've never had an issue they always answer my questions and let me know when the company will be here.

4 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star_border star_border

Diane

I had an experience with them recently where their provider wouldn't even try to tackle the problem. It was the second job that company had messed up with us. So I got someone else and had to pay out of my own pocket. When I wrote negative comments on the follow up service they called me and refunded me the money I had spent. We had another situation when they brought out an electrician and that guy was amazing. He stayed with it until he fixed it all. So I'd say it's a really mixed bag of who they send and how well they do.

4 years ago

check_circle

Verified Customer

star star star star star

anonymous

For our washing machine we had to wait over a week for parts but it got fixed so we were happy. That was the first time we used it and I'm hoping it continues with it's fine service.

4 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Howard

I emailed them with a problem and they took care of it right away. Our refrigerator broke and they paid to have practically have the whole thing rebuilt. It's running great now.

4 years ago

Reply from First American Home Warranty

We appreciate your feedback Howard, thank you.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Dana

My fridge went out and I called about getting it serviced. Since it was a secondary fridge so there was no rush it took probably 3 weeks for someone to come out and then it had to be replaced. The service through the company was fine except for having me wait that long. The company they used was not very customer motivated.

4 years ago

Reply from First American Home Warranty

Dana, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We’re glad you chose us and look forward to being here when you need us again.

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

Sharon Gearheart

Member 13 years 2 problems taken care of immediately happened in the 2nd year recommend to everyone the peace of mind I have if need them how fast I am taken care of would not be without them

4 years ago

Reply from First American Home Warranty

Hi Sharon, thank you for being a loyal customer for 13 years. We appreciate your feedback.

Aug. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Tanja

We had a water problem. The technician gave us incorrect information for the repair. We had to go outside at First American to have the repair done. When the repair was done a problem still was not solved and the repair that was recommended was unnecessary. It was a $700 mistake on First Americam's part of which they said they would reimburse us. They did not. We have been customers for almost 20 years. Sorely disappointed

4 years ago

check_circle

Verified Customer

star star star star star_border

Louise Kingwood, TX

We've used them for a few years now, and they are responsive to claim requests. We've had good results and hope to maintain that opinion. The dishwasher malfunctioned some years back and they were able to come quickly and make the replacement with little difficulty. I wish they would give us cash if we wanted to upgrade on the model.

4 years ago

Reply from First American Home Warranty

Hi Louise. Thank you for taking the time to provide us with your feedback, we appreciate it.

Aug. 13th, 2019

check_circle

Verified Customer

star star star star star

5 Laredo, TX

Courteous and quick to try to assist. I compare several and this one seems to have the better rate. I've used it several times for different appliances. They have come by to either fix it or replace it.

4 years ago

Reply from First American Home Warranty

Thank you for your Ramiro.

Aug. 14th, 2019

check_circle

Verified Customer

star star star star star

5 Boerne, TX

We had the AC go out in our guesthouse. I called and within forty eight hours they were out here replacing the unit. Everybody's gotten back very quickly and resolved any problems.

4 years ago

Reply from First American Home Warranty

Thank you Don for your review.

Aug. 14th, 2019

check_circle

Verified Customer

star star star star star_border

Carol Hollywood, FL

Knowledgeable and easy to contact. I had a leak under my sink and they sent somebody out in a couple of days. A few week prior we used them for our air conditioning issue and the contractor tried to rip us off four hundred dollars and there was nothing First American could do.

4 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback and we are glad to hear your plumbing claim was resolved. However, for your air conditioning claim, can you please provide us with your claim number so that we may look into this?

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Anonymous North Las Vegas, NV

If something serious happens then the monthly cost will pay for itself. The dishwasher had a defective part and the contractor came and as did a plumber and the part was replaced.

4 years ago

Reply from First American Home Warranty

Thank you for your review.

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Los Angeles, CA

Just recently my washing machine stopped working and I had someone out here within a couple of days and they were able to fix it with the parts they had on hand even though it is a very old washing machine.

4 years ago

Reply from First American Home Warranty

Glad to hear your clothes washer was repaired. Thank you for your review.

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Kathy Castro Valley, CA

It's easy to use. The contractors that they coordinate with were all very professional and helpful. Most recently our bedroom tank backed up and we were able to get someone out within twenty four hours to resolve the issue.

4 years ago

Reply from First American Home Warranty

Hello Kathy, thank you for your review! We look forward to servicing you again in the future.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Ilene

The people at First American Home Warranty are good. I called them when our refrigerator and air conditioner broke down. They got our stuff completely fixed but the people who worked on it were a little questionable at times.

4 years ago

Reply from First American Home Warranty

Hi Ilene, thank you for your feedback and for choosing First American.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Joyce

When my son tried to use the stove and it didn't work. We called First American Home Warranty and they had somebody come here and they had it fixed that very day. They were prompt and got my problem taken care of so quickly.

4 years ago

Reply from First American Home Warranty

Joyce, It is always great to hear when our customers are provided with great service!

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

Julie

They were really responsive and quick to get the claim put in. I've used the policy twice and they've always been very quick to come. They arrive to the appointment on time and are very friendly while getting the job done.

4 years ago

Reply from First American Home Warranty

Thank you Julie for your kind words.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Kathleen

I had a dishwasher that was leaking after I moved in. They came out and couldn't fix it so they replace the dishwasher. The repairman was efficient and knowledgeable, plus he showed up on time.

4 years ago

Reply from First American Home Warranty

Hi Kathleen, so glad to hear your dishwasher was replaced. We look forward to servicing you again in the future.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Donna Magnolia, TX

I used it for the air conditioner. They were able to help me right away. The company I use normally hadn't done the maintenance properly. First american was able to show me what needed to be done and I appreciated that.

4 years ago

Reply from First American Home Warranty

Donna, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Joe

Even when there wasn't a technician locally available on my plan first american was willing to pay anybody I could find. I had a plumbing issue that wasn't an emergency but within two days everything was repaired.

4 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Ronald

I've made a couple claims because it's an older house and they've been really helpful in each situation. I had an issue with my washing machine and they were able to come out within a day or two.

4 years ago

Reply from First American Home Warranty

Hi Ronald. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Michael

First American has always been there for us anytime we have a problem. My washer quit working. I called home warranty they came right out in a day or two and the technician fixed it.

4 years ago

Reply from First American Home Warranty

Thank you Michael for your feedback.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Aubrey

There's reassurance that somebody's gonna be there in case you have an emergency and need something fixed. We had a water leak in our wall that flooded our house and a contractor was out here within 24 hours.

4 years ago

Reply from First American Home Warranty

Hello Aubrey. We appreciate your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

anonymous

My garbage disposal wasn't working and I called home warranty to have them fix it. They are prompt at providing you with a contractor to fix your issues next day. I want to get it fixed immediately though.

4 years ago

Reply from First American Home Warranty

Thank you for your review!

Aug. 2nd, 2019

check_circle

Verified Customer

star star star star star

Evelyn

Attentive to the needs of the customer. My refrigerator wasn't cooling so I called First American warranty and they referred me to the person that fixed it and he did a good job.

4 years ago

Reply from First American Home Warranty

Hello Evelyn. Thank you for your feedback.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Kathleen

Zero complaints about their service and follow up. I've been very happy with them. I've had many different things done to the house. I'm glad I have first american because it saves me a lot of money.

4 years ago

Reply from First American Home Warranty

Kathleen, Thank you for leaving us a five star review!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

anonymous

Used it last month to fix my washing machine. The man knew what was wrong with it before he got here was here less than thirty minutes. They've always taking care of me. I've used them a lot in the last eighteen years.

4 years ago

Reply from First American Home Warranty

Hello, thank you for your review!

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Mistye

Recently I had a leak in my bathroom. I called the contractor and they were out the following day. It was very quick and efficient the contractor was there maybe five minutes.

4 years ago

Reply from First American Home Warranty

Hello Mistye. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Angie Fayetteville, GA

We have had no issues, everything is fine. Everything is quick, people come and are nice and friendly and get everything done within a week. We've used it four or five times and it's always great.

4 years ago

Reply from First American Home Warranty

Thank you Angie for your review.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Bella Vista, AR

Had it 3 or four 4 and I have no issues with them. The only thing I would changing is being forced to pay the fees online versus paying the people who fix the problem for you.

4 years ago

Reply from First American Home Warranty

Thank you for your review and for choosing First American.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star

Eric Felton, CA

I'd recommend them because they've been fantastic and responsive. They got them out here in a timely fashion and had the problem fixed. They make sure to follow up to make sure that everything was fixed and taken care of.

4 years ago

Reply from First American Home Warranty

Thank you for your kind words Eric.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star_border

Eloise Estero, FL

Had them for many years and I've had good service. For the most part, they set up appointments up, I don't know if they have much control over the vendors. I wish they would listen with I suggest someone good or closed. Customer service is very knowledgeable and easy to get a hold of.

4 years ago

Reply from First American Home Warranty

We appreciate your review Eloise. Thank you.

Jun. 25th, 2019