Name: First American Home Warranty
Rating: 4.0

check_circle

Verified Customer

star star star star star

Donald Wayne Thomas Chattanooga, TN

Best available Warranty. Allways recommend this company because I have never had a problem with service

5 months ago

Reply from First American Home Warranty

Donald, Thank you for sharing your five star experience with us! We are honored to know that you recommend us.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Marsha Chism Memphis, TN

I been with First American Howm warranty for three years now and never had any problems with the company.

5 months ago

Reply from First American Home Warranty

Marsha, Thank you for your review! We are so glad that you have been apart of the First American Home Warranty family for three years now. We will continue to be here for you should you need us in the future.

Dec. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

jeanette dalgado Redondo Beach, CA

I would have given them a 5 star rating bcos it was easy to file a claim, get someone to come quickly HOWEVER the person who arrived spoke NO ENGLISH!!!!! THAT is a deal breaker!!!!!

5 months ago

Reply from First American Home Warranty

Jeanette, Thank you for sharing your experience with us. It is great to know that you were provided quick service. We have a great selection of contractors that we take pride in partnering with and it is disappointing to hear that this was a 'deal breaker' for you.

Jan. 5th, 2023

star star_border star_border star_border star_border

Teresar Los Angeles, CA

Our Samsun washing machine has been broken since December 4. We called first American home warranty and some came out two weeks later and said they needed to order a part. Weeks went by, so I started to call them about once per week. I was told the part was on back order. This went on for a couple more weeks. Then they said the place that was going to fix it had the part. I called them several times only to be told, that they had not received the part. Finally they called and scheduled a day two weeks later to fix our machine. On the day of the scheduled appointment they called and said they had ordered the wrong part. They came out 9 days later. The service guy took our machine apart and told us he had the wrong part. He left the machine apart and a few days later I started to have an autoimmune response and was in very bad pain. I am highly allergic to mold. I looked inside the machine to discover they had left standing water in the machine for over 11 weeks. The smell of mold was horrible. My husband had to take the water out of the Maxine cup by cup. In order to shut the machine he put it back together best he could. We then had to duct tape and plastic wrap the machine closed. The service guy called and said that he needed to take a photo. I had to take the plastic wrap and tape off for him. I asked him to put the machine back together and he refused. He said he was just told to take a photo. Now they are saying they won’t fix it or replace it. That maybe they would replace a machine that we had over 4-5 years ago. We have receipts that we purchased this machine back then and had paid to be delivered and installed at our address with our names and credit card. Do not buy a first American home warranty!!! They are straight up scam artists.

3 months ago

Reply from First American Home Warranty

Teresa, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. According to our records your clothes washer was recommended for replacement on your previous clothes washer claim. A replacement clothes washer was located although you declined the replacement offer and accepted the cash payment in lieu of the clothes washer replacement in the amount of $677.69, which was mailed to the you. Our records indicate your washer has not yet been replaced therefore and no additional repairs will be made since the clothes washer has already been recommended for replacement. Once to washer is replaced, please send in your paid invoice/receipt to remove the exclusion due to the cash payment in lieu of the clothes washer replacement.

Feb. 22nd, 2023

star star_border star_border star_border star_border

Traveler76630 San Antonio, TX

I purchased the Premium plan. Our built-in Convection Micro-wave failed. I called the company and they dispatched Sears Services to repair the unit. Service man said needed parts are no longer available. He took pictures, made notes and said he must submit the report back to First American Home Warranty for additional action and I should hear from the office in a couple of days. No response so I eventually called to determine status. The phone representative checked with Sears and told me the report said parts were not available and I should hear from them in two to three days. Again, no call from anyone so I called again, basically same answer. Waited several days and called again, same response, told operator I needed a microwave and would buy one, have installed and they can re-imburse me. I proceeded to purchase a new Convection Micro-wave on sale from Best Buy and had it installed. I submitted the purchase receipt on-line to First American Home Warranty. Multiple calls again following upon status of re-imbursement but keep being told claim is pending and there will be a resolution in two to three days. After over five calls, lengthy on-hold times, and run around, still no resolution and response. Update: Finally received a buyout after 6 weeks of hassle, only about 66% of replacement cost. Will be cancelling policy.

3 months ago Edited February 14, 2023

Reply from First American Home Warranty

Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays when it comes to parts and equipment. We do apologize that you experienced this delay. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We hope that you decide to reconsider, and renew with us, so we can show you that we do care about you and any concerns that may arise.

Feb. 14th, 2023

check_circle

Verified Customer

star star star star star

Steven Stoner Prescott Valley, AZ

I only joined FAHW a little more than a year ago. I have had no complaints with FAHW. The staf has always been friendly, kind, and courteous.

6 months ago

Reply from First American Home Warranty

Steven, Thank you for your review. We are so glad to have you apart of the First American Home Warranty family! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 30th, 2022

check_circle

Verified Customer

star star star star star

Sara Hildebrand Mobile, AL

We've had positive experiences with our warranty except for the ice maker in our refrigerator, which the warranty wouldn't cover.

6 months ago

Reply from First American Home Warranty

Sara, Thank you for taking a moment to share your review with us!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

David D Brown Houston, TX

Had appliance problem. Contractor that they provided could not fix. Had my own Contractor to fix problem.. First American reimbursed me ..

6 months ago

Reply from First American Home Warranty

David, Thank you for sharing your review with us!

Nov. 16th, 2022

check_circle

Verified Customer

star star star star star

Carl Hanes Atwater, CA

I've had to use the insurance a number of times they've responded promptly every time and the work was excellent and the workers were very kind.

6 months ago

Reply from First American Home Warranty

Carl, Thanks so much for sharing your great feedback with us! It is fantastic to hear that your issues have been resolved. We look forward to providing you great service in the future.

Nov. 9th, 2022

check_circle

Verified Customer

star star star star star

Lily Dang San Francisco, CA

Hassle free claims with professional experience service people. Easy to use web portal. Transparent pricing and coverage.

6 months ago

Reply from First American Home Warranty

Lily, We appreciate you taking the time to share your five star review with us!

Nov. 9th, 2022

check_circle

Verified Customer

star star star star star

Karen Ligon Santa Rosa, CA

This was a very pleasant experience considering our microwave needed repair. They were prompt, attentive, friendly and very helpful.

7 months ago

Reply from First American Home Warranty

Karen, Thank you for sharing your review with us! We are thrilled to know that your microwave was repaired promptly. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

check_circle

Verified Customer

star star star star star

S. Lee Manteca, CA

Excellent technical skills- knew the issues right away and fixed them promptly.. Very polite and pleasant person. Could not have gone any better!!!

7 months ago

Reply from First American Home Warranty

S. Lee, We are elated to hear that contractor was able to promptly resolve your issue for you! We appreciate your continued trust in us.

Nov. 1st, 2022

check_circle

Verified Customer

star star star star star

Judy L Ouzts Las Cruces, NM

I have made 4 service requests which have turned out well. The hardest part is getting through to customer service to initiate a service request.

7 months ago

Reply from First American Home Warranty

Judy, Thank you for taking a moment to share your review with us! Should we be experiencing a high call volume, please know you can also manage your claims online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

check_circle

Verified Customer

star star star star star

Ronda Kirkbride Riverside, CA

I've always been treated with respect. I feel trust with this company. I needed a refund and it was returned to me a fair amount of time.

7 months ago

Reply from First American Home Warranty

Ronda, Thanks so much for sharing your great feedback regarding your experience with us!

Nov. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Michael J Paris Edinburg, TX

took 4 weeks to finally get the correct part no AC for 4+ weeks I had a planned trip during that time and because of incorrect parts and ac repair claiming to be booked I had to call several times and voice my displeasure and frustration.

7 months ago

Reply from First American Home Warranty

Michael, Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays and apologize that this took longer than anticipated. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

check_circle

Verified Customer

star star star star star

Peggy Bownds Amarillo, TX

Quick to respond to repair. The only drawback is waiting for company to approve replacement and the wait to get appliance replaced.

7 months ago

Reply from First American Home Warranty

Peggy, Thank you for sharing your review! We appreciate your patience as we worked to resolve your claim. We will continue to be here for you should you need us in the future.

Nov. 1st, 2022

check_circle

Verified Customer

star star star star star

Rheta Beach Grants Pass, OR

They responded to my claim in a prompt and professional manner and made this first time client of their services VERY happy and satisfied!!

7 months ago

Reply from First American Home Warranty

Rheta, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Judy Tsukamoto Citrus Heights, CA

I am confident of the people First American sends out to do the repairs. I never gave to worry about which company to call

8 months ago

Reply from First American Home Warranty

Judy, We are elated to hear that we have been able to provide you with peace of mind when contacting us for assistance! We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Paul D Oliver Springs, TN

In the few times that we've used the service, it's been generally effortless to schedule servicing. The technicians have always arrived on time.

8 months ago

Reply from First American Home Warranty

Paul, Thank you for sharing your review! It is great to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again.

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star

Ed Garner Louisville, KY

Claim process is easy.It gives me a sense of security to know that anything that goes bad in the house is pretty much covered by this program.

8 months ago

Reply from First American Home Warranty

Ed, We appreciate you taking the time to share your review with us. It is awesome to know that we have been able to be there for you when you needed it most!

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Glenda Sundstrom Visalia, CA

Appears to be a good plan. I haven't had to actually use the plan yet however I'm confident the company they send out will do a good job.

8 months ago

Reply from First American Home Warranty

Glenda, Thank you for your review! We look forward to being there for you, should you ever need us.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Raymond Gregory Klein Brandon, MS

I like the way my claim is processed so quickly at first. Sometimes the vendor is slow to respond but I know its because of staffing shortages.

8 months ago

Reply from First American Home Warranty

Raymond, We appreciate you taking the time to share your review! We appreciate your patience with the contractor as they work through their appointments and look forward to assisting you in the future.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sylvia Martinez Clovis, CA

When we initially were going to join we were told that ductwork was covered under the premier plan. Come to find out because our house is old it was not covered. A bit misleading on the initial contract and agreement

8 months ago

Reply from First American Home Warranty

Sylvia, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

check_circle

Verified Customer

star star star star star_border

S Gill Oroville, CA

I have received good service, the dryer repair company assigned took 3 weeks make it to evaluate. Then it took over 2 weeks to get the parts and reschedule.

8 months ago

Reply from First American Home Warranty

S Gill, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Tangela Myles Vicksburg, MS

I had an issue with the first tech that was scheduled. When I expressed my concerns, the representative quickly issued me another tech

8 months ago

Reply from First American Home Warranty

Tangela, We appreciate you taking a moment to share your review with us! We are thrilled to hear that our team was able to assist you in resolving your claim. We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

collins arengo San Lorenzo, CA

Some of the vendors aren't that good. Some of the services aren't covered supposedly. We've been members since 1986. But sometimes we have to "fight" for covered services which were previously covered without a problem

8 months ago

Reply from First American Home Warranty

Collins, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what works best for you. The next time you may need us, we look forward to assisting you.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Mary Murphy Menlo Park, CA

They are usually prompt, but occasionally there have been lengthy delays in communication after the service call has been completed and he has sent in his report.

8 months ago

Reply from First American Home Warranty

Mary, thank you for sharing your review with us.! We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 2nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

karen colino Stateline, NV

My first call on a monday and i didnt get a reply. Friday I called and found out that you didnt have any plumber in my area. I called again and requested your plumber near me. I called and the closest was 1.5 hours away. I had to process my own repair. it was more complicated, than helpful. I canceled my warrenties with you. your management operators were nice and helpful. It is not their fault you sell warranties without have vendors. I think that is why i canceled last time. I should have noted it. shamfull

8 months ago

Reply from First American Home Warranty

Hello Ms. Colino, First American apologizes for the inconvenience you experienced with your plumbing claim. At times the Company may not be able to locate a contractor to service your claim, and may request you contact an independent licensed contractor. Our records indicate that is what took place, and a reimbursement has been processed to you. First American considers your claim closed.

Sep. 8th, 2022

star star star star star_border

Jaime Clovis, CA

so far everything has gone well have not had any issues since the first time when I had an issue with my refrigerator it took some time to get the part, after that I have had some guys doing the work and getting it done successfully. Thank you

4 months ago

Reply from First American Home Warranty

Jaime, We appreciate you taking the time to share your review with us!

Jan. 11th, 2023

star star star star star_border

Linda Urbandale, IA

Confusion over type of repairs to be done and when, while the service representative is there. I am still dissatisfied with repairs to be done to my furnace, as they have not been addressed or completed. Phone reps have been very helpful in solving my questions and problems, but repairs are slow,

4 months ago

Reply from First American Home Warranty

Linda, Thank you for your feedback. We were unable to locate your claim with only the name provided and requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Mar. 3rd, 2023

check_circle

Verified Customer

star star star star star

Rachel Daniels Tulare, CA

Sometimes i get contractors that service my home & do not follow through snd first American will make contact with them to make sure they follow through.

9 months ago

Reply from First American Home Warranty

Rachel, We appreciate you taking the time to share your comments with us! It is great to know that we have been able to assist you with ensuring your claim is resolved. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

VIVIAN M JONES Fort Myers, FL

I had an issue with my AC unit and did not get any help within a 24 hour period and was later told after, having had the issue taken care of that I had to have an authorization. Not able to speak to a person until two days later. the issue

9 months ago

Reply from First American Home Warranty

Vivian, We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Julie Grass Valley, CA

It wasn't really First American that we had the issue with. The company they contracted out with closed out claim and I was notified. Went months without a stove. Our stove has been replaced now and all is good.

9 months ago

Reply from First American Home Warranty

We are sorry to hear Julie that it took some time, but glad everything is working now!

Aug. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marsha A. Farello Clayton, NC

Had ice cube maker service, paid the technician $85.00 - then First American Home Warranty billed me for this amount. I had to prove that it had been paid, felt like I was on trial. Your technician works for you, I can hire anybody to issue a Home Warranty. I have only used you guys TWICE - and my second time was a real doozy. I think I should be compensated with a free something or another. An apology just doesn't cut it!!

9 months ago

Reply from First American Home Warranty

Hello Marsha. Our records indicate you placed a claim on May 21, 2022, for your refrigerator leaking water from the ice maker. Per the home warranty contract under Customer Service Number Two, anytime a claim is placed the $85 service call fee becomes due. You informed First American that you paid the service fee to the contractor. As of July 5, 2022, the contractor confirmed he collected payment and your claim reflects as satisfied. First American apologizes for any inconveniences you experienced and considers this claim closed. Thank you.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star_border

Manuel (aka) Mannie Odessa, TX

I've had a couple things repaired in a timely matter. Before the contractors that were doing the work were not very attentive on some things that matter to me. But it seems like you all have some better contractors

9 months ago

Reply from First American Home Warranty

Manuel, We appreciate you taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Parvin Shariat

The technician Luigi was amazing knowledgeable guy. We are very pleased with his service. The arrival time changed so many times and we had to be prepared for up coming changes

10 months ago

Reply from First American Home Warranty

Parvin, We appreciate you taking a moment to share your experience with us!

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Calvin Fei Concord, CA

Perfect most of the time, a little disappoint recently with water heater experience. Two hoses were corroded, one replaced and the other not because one leaked and the other was just very rusty, this is an insane policy.

10 months ago

Reply from First American Home Warranty

07/20/2022 Updated Response Hello Calvin, We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate contractor, Harris Water Heaters INC. (Harris Water Heaters) reported the failure to the water heater was caused by corrosion and was leaking at the flex. Harris Water Heaters replaced the hot side water flex and nipple connections, and the unit was operating normally at this time. Harris Water Heaters returned to further diagnose as you were experiencing the same failure, and found the hot side nipple connection was leaking and repaired by replacing the gate valve and water flex lines. We have confirmed that your unit is operating normally and therefore consider this claim as closed.

Jul. 20th, 2022

check_circle

Verified Customer

star star star star star

Helen Swintek San Jose, CA

Expensive. Only had to use them once. Came fast fix immediately, man was great, respectful, etc. Plus this is the first company we have worked with and it's been pleasant.

10 months ago

Reply from First American Home Warranty

Helen, Thank you for taking a moment to share your review with us!

Jul. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Day Manley Corpus Christi, TX

Most of my claims have been honored and I have been satisfied with services. I believe costs keep going up and I would like a discount because I have been a customer for over 5 years.

10 months ago

Reply from First American Home Warranty

Day, thank you for taking a moment to share your review with us. We are glad to know that we have been able to be there for you for five years! We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Kelsey Gittings Lincoln, NE

I haven't had to use them yet for anything, but signing up was super simple. The agent explained everything I had questions on. I look forward to giving them a call when the house eventually makes me

11 months ago

Reply from First American Home Warranty

Kelsey, Thank you for sharing your review. We look forward to providing you great service in the future!

Jun. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Barbara V Beckstrom Bella Vista, AR

I was very happy that FAHW replaced my refrig but when the new refrig wasn't cooling, I had to spend over an hour waiting for a rep. Then, she said it was a Mfg issue and I needed to call them directly. She said she'd send me the phone number via email. I never received the email from her. Do I need to call again and wait another hour??

11 months ago

Reply from First American Home Warranty

Barbara, Thank you for your review. As your unit is under manufacturers warranty, you can contact them directly at, 866.698.2538. We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Steve Grimes Virginia Beach, VA

Was dissatisfied with the way In which I have been unable to reach anyone by phone, either direct or to leave a Vmx about not being happy for an hvac tech to schedule an appt not sooner than 6/13/2022. Tried scheduling an appt with hvac pro and they're unable to see me till 6/13/2022.

11 months ago

Reply from First American Home Warranty

Steve, Thank you for sharing this feedback with us. We are glad that an appointment was able to be set and look forward to resolving this for you.

Jun. 10th, 2022

check_circle

Verified Customer

star star star star star

RUSSELL SAPP Clearfield, UT

Anytime I have a problem or question I've been treated by very professional staff. They listen and get what I need fixed or replaced in a timely manner. Great service!

11 months ago

Reply from First American Home Warranty

Russell, Thank you for taking a moment to share your experience with us!

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Margaret Sawyer Portland, OR

I think it is very unfair that when a client moves to a new home their contract with FAHW is cancelled and funds are not credited to the new contract at the new home. I was told you charge for the cancellation and all service calls are deducted from the remaining funds in the contract. I won't recommend your company as you are not really saving anyone anything!

1 year ago

Reply from First American Home Warranty

Margaret, Thank you for sharing your comments with us. We do apologize but unfortunately a contract cannot be transferred to a new property. However, a contract can be transferred to a different owner for the same property. We hope that you give us another chance to show you that we truly care about our customers.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star star

Larry Palmdale, CA

The repair company that was contracted to do repairs for 1st Amer. was going back and forth about the problem with my washing machine, 1st Amer. stepped up and replaced the unit with NO Hassle! That's a company on my side!!

1 year ago

Reply from First American Home Warranty

Larry, Thank you for sharing your experience with us. It is fantastic to know that we were able to replace your washing machine! We appreciate your continued trust in us.

May. 12th, 2022

check_circle

Verified Customer

star star star star star

Wayne Haberman Arizona City, AZ

Excellent customer service . Had water heater replaced. Brutnell was fast and friendly. Did excellent job on replacement. Was very please without come of my claim from start to finish

1 year ago

Reply from First American Home Warranty

Wayne, We are elated to hear that Brutnell was able to resolve your issue for you! We will continue to be here for you should you need us in the future.

May. 12th, 2022

check_circle

Verified Customer

star star star star star

randy Santa Ana, CA

Representative went out of her way to repair my problem, when she could not find a company within her network to do the job, she authorized the manufacturer representative to get it done.

1 year ago

Reply from First American Home Warranty

Randy, Thanks so much for sharing your review with us! We’re glad you chose us and look forward to being here when you need us again.

Apr. 28th, 2022

check_circle

Verified Customer

star star star star star

Dale E Newsom Hot Springs National Park, AR

We were without heat during freezing weather. FAHW worked very fast and had our heat back extremely fast. We are very thankful for FAHW and the company they contracted to fix our heating problem.

1 year ago

Reply from First American Home Warranty

Dale, Thanks so much for taking the time to share your review! It is wonderful to know that we were able to be there for you, when you most needed it. We look forward to being there for you, should you ever need us again.

Apr. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Lacey Baker Tomball, TX

We pay a monthly fee AND A SERVICE FEE, yet a service call is only warrantied for 30 days. It is alot of money to keep spending. I feel like I am spending alot of money to have someone come out for $85.00 and then it breaks again in a different location.

1 year ago

Reply from First American Home Warranty

Lacey, Thank you for your review! Our contractor partners do guarantee their work for 30 days. If you are continuing to have a repetitive issue with something that you have already received service for, please reach out to us.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Jeff Cook Phoenix, AZ

Overall very happy, been with you for over 10 years. You typically will cover my needs. Only reason it is a 4 vs. 5 is due to the amount of time it takes to get somethign fixed. The approval process is not consume friendly buth rather cumbersome and very lengthy, I've waited up to 60 days in some cases

1 year ago

Reply from First American Home Warranty

Jeff, We appreciate you taking the time to share your honest feedback with us. We are so glad to have you be apart of the First American Home Warranty family for over ten years and look forward to being there for you, should you ever need us again!

Jan. 18th, 2022