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First American Home Warranty

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2,759 User Reviews

8.1

Overall Score

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Sue Simpsonville, SC

Two of my three requests could not be fulfilled.

1 month ago

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Verified Customer

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Veronica St Claire Los Angeles, CA

Super service and superior repair persons

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Maulet Atlanta, GA

Good service with the company that they use,and also the customer service people and the product that they replace in my home. It’s a good plan to have in emergency, they always get the job done.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

1 month ago

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Reply from First American Home Warranty

Hello Sue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly. Please be advised, First American considers your claim pending. Thank you

Feb. 26th, 2021

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Verified Customer

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Derek Andrews Feasterville-Trevose, PA

They are always very willing to help with all issues.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Adolfo Ajero Orlando, FL

Excellent response, customer service is great

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Anonymous Lincoln, CA

Quick response, knowledgeable, Met needs quickly

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Peggy Gallegos Las Vegas, NV

They have been there for me anytime I made a claim

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Linda Shaw Whitesboro, TX

Prompt service,if they can't fix your product they will replace it

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Peggy Marble Falls, TX

They are very quick with good service. I have been a customer for a long time. You can easily use web site.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Weatherston Yuma, AZ

Good coverage, good CS reps who take time to explain the program. Good website that allowed appointment set up and confirmation and we appreciated the selection of quality repairmen when we had a problem.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Bill Collins Starkville, MS

Easy to file claim, always helpful , good value

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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TexasJoe Cypress, TX

I just cancelled the service. Had a pipe break and was told it would not be covered as it was due to freezing. Also when they have replaced any broken items the replace with the cheapest bottom of the line brands that soon break again. Will just bank the $58 per month I was paying them and cover the repairs myself from the savings. Don't buy this warranty.

1 month ago

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Reply from First American Home Warranty

Hi TexasJoe. Our contract provides coverage of system and appliances that fail through normal wear and tear. Pipes due to freeze are not covered. You may refer to your home warranty contract for the items listed as covered. Thank you.

Feb. 24th, 2021

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Deonte Dawson Lincolnton, NC

I am currently not impressed with the Home Warranty company. The current screened technician provides no details on the parts ordered or when they are scheduled to arrive. First American only allows you to contact them through telephone and even then it is hard to locate the proper department for help.

2 months ago

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Ehorton Houston, TX

Terrible company. Terrible customer service. They sent a used motor for our dishwasher. Even the contractor sent by them to install it, said it was used and they argued that it was not and wouldn’t buy a new one. Terrible customer service. A contractor came out for our pool heater and said the heater rusted out and needed to be replaced. I never heard another word from anyone for 3 weeks. I tried calling the contractor and they would never call me back. I logged into my account and it said the request was closed. After holding on the phone for an hour, they said the claim was denied because there wasn’t a gas regulator on the unit. We just bought the house and had the pool inspected when purchasing and there was no mention of this, plus the heater had worked for 3 months. They still denied the claim and would not give me a copy of the contractor’s report.

2 months ago

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Zafar khan ,

Our hot water heater broke They sent two technicians, birth said they couldn't fix it for a month. How ridiculous? Don't buy this warranty. They are useless!!!!!!! NO customer service either!!!!

2 months ago

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Verified Customer

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Joe Eberhardt Milton, FL

I did not know that I was going to have to pay the labor portion of my claim.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Margie Campbell Saint Louis, MO

I have them for a long time when things break in my home they have fixed them

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Regina Cantrell Granada Hills, CA

First America Home Warranty always has a great customer service.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Teresa Bonzon Manteca, CA

They are respond very quickly when you call . I've never had any issues with them I'm very satisfied I would recommend First American to my friends ..

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Richard Maineville, OH

Trying to reach a representative by phone is difficult.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Susana Summers Cape Coral, FL

They are nice and act fast. I called them 3 times and the service was fast and they use 3 companies

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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JerriSue Curd Knoxville, TN

Difficult to reach to make a claim or discuss bill.

2 months ago

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Reply from First American Home Warranty

Hello JerriSue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records that on February 12, 2021, First American adjusted the service fee invoice and you accepted cash payment in lieu of the water heater replacement. Please allow 7-10 business days to receive the check. Please be advised, First American considers your claim closed. Thank you

Feb. 12th, 2021

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Verified Customer

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Sandy Fortin Los Gatos, CA

It's gives me peace of mind knowing that I have coverage for handling various home repairs as they arise, so I don't need to seek out specialists on my own.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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R. Jane Gump Weaverville, NC

Have always been very responsive to our needs

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Albright Castle Rock, CO

Pretty 3 service overall. I plan to use them again. Been with them for over 15 years.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Charles L Rickard Crowley, TX

3 and speedy customer service. By contractors who take care of the problem quickly

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Al C. Apple Valley, CA

Past experience has been excellant and their pricing is very competitive

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Fazal Khan Manassas, VA

Usually, I'm very impressed and happy with First American's ability to help with resolving my home issue. However, it took 28 days for First American to order the part for my hot water heater. My family and I were without hot water for almost a month during the winter. I expected better!

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Elizabeth Sanders Las Vegas, NV

My last few encounters and interactions with them have been very positive, professional, transparent, and successful. They have been willing to work with me to address my repair needs in a manner satisfactory to both of us.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Eric R Hedlund Paisley, FL

They fix my issues so far and do it the best to their abitaty

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Joan Rankin Cordova, TN

Consistenly delivers great warranty service.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Richard Patrick Lenfestey Rocky Point, NC

3 attitude and knowledge about there product

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Pete Toledo, OH

Took a while to file a claim but went well after contact made.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Valerie Indianapolis, IN

So far, they've responded to my service requests in a timely manner.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Jose Martir Magnolia, TX

3 Company, but their CS needs to improve

2 months ago

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Verified Customer

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Kelwin King Amarillo, TX

Could be faster at getting equipment fom them to contractor

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Paul Welch Brandon, MS

They have always taken care of everything effectively and promptly.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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T. R. Blount Newport News, VA

They are extremely helpful and professional. Their customer service representatives are courteous and knowledgeable.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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John & Norma Payton Antioch, CA

The provide 3 service. And when you call them with a problem they get to it fast.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Frank Renda Maricopa, AZ

Great service ,prompt service üëçreliable contractor

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Brian Coggins Orlando, FL

Prompt in their response whenever I have a problem.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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JPanigot Mansfield, TX

Simple to use, affordable, reliable, 3 contractors

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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LES WOLF Vancouver, WA

I've had several experience in 2020. All but one were handled quickly.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Patricia Hamilton Lake Orion, MI

some times it takes too long as I am waiting right now for water and the company does not the phone

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Paul Marble Falls, TX

3 service. I live in a rural area and have had issues this service. First American finds the providers for me at a reasonable cost.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Suzanne Kirchner Little Rock, AR

I have found some of their repair people to be less than average, which lowers the score.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Steve Ross Corona del Mar, CA

I have yet to have First American agree to cover anything of any consequence. I've had three service calls on my HVAC system, and even though I pay extra for the coverage (and in fact only maintained the overall coverage because the HVAC units are aging) each time the contractor assigned has spent more time trying to find a reason not to cover a repair or replacement than they have on the problem itself. A condensor leak was due to "environmental conditions" - I live by the ocean so I'm not sure how salt air is a surprising or exculsionary condition. After replacing the condensor out of my own pocket there was an issue with the heat pump coil - a completely different component that is located inside the house - and that is also not being covered. Previously I was refused service on a bidet which is integrated into our master bathroom toilet. I had to explain to the call center what a bidet was and how it was a component of the toilet. After multiple phone calls I finally gave up and had the unit serviced by a local contractor (and it turned out to be an issue with the toilet rather than the bidet component). Every service event ends up as an argument about coverage - clearly there is a powerful disincentive for a contractor to approve a replacement unit. First American's entire system seems to built upon the premise that nothing is ever actually covered under their policy - unless you can prove otherwise. In other words, if you are counting on your First American plan to cover any major item, don't. You are far better off to have a reputable local contractor deal with any issues. Their HOW plan is a frustrating waste of money.

2 months ago

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anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

2 months ago

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