First American Home Warranty

verified
First American Home Warranty Logo

First American Home Warranty

verified
Online claims and 24/7 phone support service
1-(844) 297-4452

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims and has a large network of contractors. Warranty plans last for one year, and monthly payment options are available as well. First American Home Warranty ranked in our list of top 10 Best Home Warranty Companies of 2018.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances. First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American’s warranty coverage for major appliances and systems is as follows (pricing and coverage may vary by location):

The Basic Plan - $28/month or $300/year

  • Washer-Dryer
  • Refrigerator
  • Dishwasher
  • Oven Range
  • Cooktop
  • Microwave
  • Garbage Disposal
  • Trash Compactor

The Premier Plan - $44.50/month or $498/year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing Stoppages 
  • Heating 
  • Water Heater 
  • Electrical 
  • Garage Door Opener 
  • Ductwork
  • Central Vacuum System

Optional Coverage

For a fee, you can add additional coverage items to your home warranty plan:

  • Central Air Conditioning (electric) - $9
  • Additional Refrigeration - $4
  • Pool/Spa Equipment - $15
  • Well Pump - $7
  • First Class Upgrade - $9

Coverage Limits

Unlike some others, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection be done by a contractor or maintenance records be retrieved from a repair person for coverage. The company also provides extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline and a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative rewards highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchase decision. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With monthly payment options and multiple plans, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

First American Home Warranty created its home warranty programs with not just homeowners in mind, but network service providers and real estate professionals as well. However, the home warranty company does have some negative reviews. We suggest looking through the reviews before determining if First American Home Warranty is the right home warranty provider for you.

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

3.2
starstarstarstar_halfstar_border

528 Reviews

Review Breakdown

5 star
41%
4 star
16%
3 star
4%
2 star
2%
1 star
37%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer Service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar
Mark
June 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I have already recommended it to people. I think their customer service is excellent, every now and again there is a bad connections but often enough it is good. We used it a month ago and they sent a nice gentleman here to check out the washer and it was going to cost more repair than to replace so First American sent use a check and we got a new one. It takes away the hassle of finding a contractor, they do all the legwork.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 03, 2019

Hi Mark. Thank you for your review and for choosing First American!

Verified Customer

starstarstarstarstar
Bill
June 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service. I have used my home warranty many times.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 03, 2019

Thank you Bill!

Verified Customer

starstarstarstarstar
Rudy
June 3rd, 2019 Cordova, TN DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I believe they give good, honest. They take good care of their customers.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 03, 2019

Thank you Rudy for your review.

Verified Customer

starstarstarstarstar_border
Anonymous
June 3rd, 2019 Laguna Niguel, CA DETAILS
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Customer support is quick to respond and quality. Their initial response time is pretty good but after the plan starts working, it usually takes up to two weeks because of the delay with bringing the appliance.

Verified Customer

starstarstarstarstar_border
Cynthia
June 3rd, 2019 Atlanta, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Cn do a little better with the appointment schedule, it sometimes gets confusing. There is pretty good turn around and anytime I have used them, they've always been very professional and knowledgeable.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 03, 2019

We appreciate your feedback Cynthia!

Verified Customer

starstarstarstarstar
Dante
June 3rd, 2019 San Angelo, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

First American is quick and effective. They always resolve my problems. I do think they should have options to choose a provider because some of the companies take too much time to answer out questions.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 03, 2019

Thank you Dante for your review.

Verified Customer

starstarstarstarstar
Scott
June 3rd, 2019 Milan, IN DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

They are very timely and professional and answered all my questions.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 03, 2019

Thank you for your review, Scott!

Verified Customer

starstarstarstarstar
Wayne
June 3rd, 2019 Conroe, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've used them a couple of times and they are very efficient. They replaces my air conditioning for me. The people they sent out were very professional.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Wayne for your review.

Verified Customer

starstarstarstarstar_border
Michael
June 3rd, 2019 Blountville, TN DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Never had any problems with getting hem to send anybody out to do anything. We have had good service with them.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Michael, we appreciate your review.

Verified Customer

starstarstarstarstar
John
June 3rd, 2019 Pensacola, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It is very valuable. They do what they say they are going to do. They are usually very responsive, when I put in a claim, usually within fifteen minutes it is assigned to a contractor, who usually call the next business day.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you John for your review.

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Anonymous
June 3rd, 2019 Bedford, TX DETAILS
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

It was on the sales contract when I bought my house. I've had a problem for two months and it is still not corrected.

Verified Customer

starstarstarstarstar
Mavy
June 3rd, 2019 Magna, UT DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

First American always gets a good company to work on the problem. The last time I called, the person came right away.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Mavy for your review.

Verified Customer

starstarstarstarstar
Aida
June 3rd, 2019 Sun Valley, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They always take care of our problems very fast. The times we've needed them, they take care of out problems. I want to thank them for their good work and service.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Aida for your feedback, we truly appreciate it!

Verified Customer

starstarstarstarstar
Anonymous
June 3rd, 2019 Idaho Falls, ID DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

First American Home Warranty is an outstanding company. I've had to use them a number of times and they sent people right away and it was all settled beautifully. They are very efficient and they have a good telephone system, the people are very polite and speak clearly and are fluent in English.

Verified Customer

starstarstarstarstar_border
Sherry
June 3rd, 2019 Chesterfield, VA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

There were some issues with our air conditioner and it took a while to get things going and I didn't feel like the support was there. Once we do get the jobs going, things have been taken care of. I think they need to be a little more careful with the contactors they use, some are really good but some have been really bad.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

We appreciate your feedback, Sherry.

Verified Customer

starstarstarstarstar_border
Nyda
June 3rd, 2019 Bountiful, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I think they are trustworthy. They've always been really good about providing the service when needed. I've had two instances in the last month where I've used them. I was okay with what they did with my electric range but not my water heater because I didn't hear from them for over a week for an appointment. It would be nice to have the option to choose your own people.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Nyda, thank you for your review. We appreciate it.

Verified Customer

starstarstarstarstar
Cheryl
June 3rd, 2019 Clinton, MS DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Extremely responsive. The 6 times I needed to use them, I was able to get a response in a timely manner. I wasn't happy with one contractor that showed up but the next time I was happy. I find the agents to be very knowledgeable of what is covered in my plan and they are also very empathetic.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Cheryl. Thank you for your review. We appreciate it.

Verified Customer

starstarstarstarstar_border
Anonymous
June 3rd, 2019 Brooksville, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

There is room improvement but they are generally good. I had the hot water tank and the air conditioning fixed and the hot water tank was wonderful and the air conditioning unit is inferior quality.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you for your review!

Verified Customer

starstarstarstarstar_border
Anonymous
June 3rd, 2019 Mountain View, CA DETAILS
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I trust the company so far. It is a little expensive but it has been a good experience. The customer service has been really good.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

We appreciate your review. Thank you!

Verified Customer

starstarstarstarstar_border
Debbie
June 3rd, 2019 Mayer, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have used them for years and they've always been pretty good. They are not always perfect but they have tried to work with us. They always come through. When we used it to deal with our range, they were very prompt.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Debbie for being with us for many years. We look forward to servicing you again in the future.

Verified Customer

starstarstarstarstar_border
Surekha
June 3rd, 2019 Ehrenberg, AZ DETAILS
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Service was okay but the product was not good quality. It would be nice if they could match the quality of the product.

Verified Customer

starstarstarstarstar_border
Heather
June 3rd, 2019 Austin, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I call customer support a lot and I am always able to talk to somebody and they try to at least help with our problems. Most of our issues have been taken care of quickly except the heating and dishwasher took a long time. It took a month to get the dishwasher done and I think it could have been much quicker but every time I called First American, they were very helpful and tried to get it moving. I think there should be quicker communication and they should check in with their customers to see where the contractors are.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Heather. We appreciate and value your feedback. Thank you.

Verified Customer

starstarstarstarstar
Anonymous
June 3rd, 2019 North Fort Myers, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was in the closing paperwork for my house and I have kept it up past the year in case there is something wrong. If something is wrong, I can go online and order it and they fix the problem. They did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it. They come promptly, by the next day, and it works out. The plumbing service they sent when the garbage disposal wasn't working was friendly and showed my son how to fix it if it happened again, which was really good.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you for your review.

Verified Customer

starstarstarstarstar
Aaron
June 3rd, 2019 Maumelle, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

FAHW did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hello Aaron, thank you for your review. We are glad to hear your garbage disposal was repaired. We look forward to servicing you again in the future.

Verified Customer

starstarstarstarstar
Basman
June 3rd, 2019 Menifee, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

So far I am happy with the vendors provided except for the time frame, who don't get back to me for three days. They should make sure the vendor is doing their job and contacting the customer.

Verified Customer

starstarstarstarstar
Dianna
June 3rd, 2019 Encino, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Their service charge is $10 less than home shield, who had things they weren't covering. They are courteous and friendly and try to get my questions answered and it has gone smoothly.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Dianna for your review.

Verified Customer

starstarstarstarstar_border
Rhonda
June 3rd, 2019 Bakersfield, CA DETAILS
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Customer service is pretty good. They are not perfect but they do a pretty good job and they follow up. I don't love that they keep fixing the same appliance and not replacing it.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

We appreciate your feedback Rhonda.

Verified Customer

starstarstarstarstar
Bryan
June 3rd, 2019 Corona, CA DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It has been easy and they are very responsive. The quality of the service is great.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Bryan for your review.

Verified Customer

starstarstarstarstar_border
Steve
June 3rd, 2019 Stevenson Ranch, CA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When my garbage disposal went out, it took one day for them to call back and to get somebody out here.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Steve for your review.

Verified Customer

starstarstarstar_borderstar_border
Sharon
June 3rd, 2019 Ft. Washington, MD DETAILS
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I chose them because I thought it was a great company to work with. I don't think it worth the money and I should have gone with another company. The contractors don't complete the job and there is a lot of back and forth and my washing machine still does not work. I would not refer them.

Verified Customer

starstarstarstar_borderstar_border
Alex Ware
May 31st, 2019 Sedona, AZ DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Phone system sucks. Too much wait time. Call handlers lack enthusiasm. Service response from providers is mostly good. Surprised that there isn't a plumber closer than Phoenix and 4 day appointment time

Verified Customer

starstarstarstarstar
DANIEL DESIATO
May 31st, 2019 Raleigh, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am provided with peace of mind having this policy. Response time is cery fast.

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Daniel for your review!

Verified Customer

starstarstarstarstar
Barry
May 31st, 2019 Pittsburgh, PA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They always have the right thing. When their usual plumbing company vendor could not repair my bathroom fixtures, I had my own usual plumber fix the problem, and First America Home Warranty reimbursed me completely for my expenses.

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

We appreciate your feedback, Barry. Thank you!

Verified Customer

starstarstarstarstar
Van
May 31st, 2019 Columbia, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

excellent service and communication. They allowed me to find my own repair company when one was not available

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Van for your review!

Verified Customer

starstarstarstarstar_border
Mike Moran
May 31st, 2019 Omaha, NE DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I like FAHW but I don't like that they have only 1 HVAC service provider in Omaha

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you for your feedback Mike.

Verified Customer

starstarstarstar_borderstar_border
Anthony
May 31st, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Take them to long to get parts for there customers

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Anthony. We can understand your frustration, however, we are not a supplier so we rely on them to provide us with parts when needed. We apologize for any inconvenience.

Verified Customer

starstarstarstar_borderstar_border
M. Wasserman
May 31st, 2019 Irvine, CA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

They tried to put a lesser hp garbage disposal in. I refused it. It took another few weeks to get permission to put a like hp one in. Mine was very quiet. The new one is like a freight train in the kitchen. Not real happy with it.

Verified Customer

starstarstarstarstar
Valarie Garcia
May 31st, 2019 Amarillo, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent customer service great timing of services

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Valarie for your review and for choosing First American.

Verified Customer

starstarstarstarstar
Zulma Garcia
May 31st, 2019 Los Angeles, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent customer service and took care of the problem right away.

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Zulma for your review.

Verified Customer

starstarstarstarstar
Teresa
May 31st, 2019 Manteca, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been nothing but helpful when needed and have solved the problems that have come up in a timely manner

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Teresa for your review.

Verified Customer

starstarstarstarstar
Harry Cole
May 31st, 2019 Greensboro, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

communication, service, workmen, all tops in their field

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Hi Harry. Thank you for choosing First American and we look forward to servicing you again in the future.

Verified Customer

starstarstarstarstar
Tyler H
May 31st, 2019 Oklahoma City, OK DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have been consistently impressed with every dealing with them.

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Tyler for your feedback. We appreciate it.

Verified Customer

starstarstarstarstar
Linda
May 31st, 2019 Eagle, ID DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service! First American is on it! We have been with them for 11 years.

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Hi Linda. Thank you for being with us for many years. We look forward to servicing you in the future.

Verified Customer

starstarstarstarstar
Sylvain Goessens
May 31st, 2019 Castaic, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Professional and no surprises, from the time you call to the day they come in

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Thank you Sylvain for your review.

Verified Customer

starstarstarstarstar
Pamela Billings
May 31st, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Immediate service trustworthy services and just an awesome company!

First American Home Warranty Logo

Reply from First American Home Warranty

May 31, 2019

Hi Pamela. We appreciate your review!

Verified Customer

starstarstarstarstar
Elaine Robbins
May 31st, 2019 Clinton, MS DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Courteous, very professional, and follow up with the customer to make sure work was done in a timely manner

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

We appreciate your feedback Elaine.

Verified Customer

starstarstarstarstar
Corinne M
May 31st, 2019 St Louis, MO DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Corinne. Thank you for your review!

Verified Customer

starstarstarstarstar
bianca
May 31st, 2019 Pine Bluff, AR DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

whenever I had a problem they worked hard to solve it

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Thank you Bianca for your review!

Verified Customer

starstarstarstarstar_border
Bill
May 31st, 2019 Amarillo, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Tha reps are always polite and helpful. If there is an issue with the service, they respond promptly

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Bill. We appreciate your feedback and thank you for choosing First American.

Verified Customer

starstarstarstarstar
Maggie
May 31st, 2019 Westminster, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good service. Timely response and repairs.

First American Home Warranty Logo

Reply from First American Home Warranty

Jun 04, 2019

Hi Maggie. Than you for your review.