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First American Home Warranty

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2,904 User Reviews

7.8

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Diane Vargas Auberry, CA

Efficient. Contacting make sure getting things done.

1 month ago

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Reply from First American Home Warranty

We appreciate your feedback Diane.

Jun. 4th, 2021

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Dana Hammond

Efficient and effective to my home needs. I call them and gave them my information for what needed to be fix. My air conditioner was fix and it was simple fix with the knowledge of the guys who fix the problem. We were very happy to get air and didn't have to pay a arm and a leg for repairs. I would recommend this company to everyone I know.

1 year ago

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Reply from First American Home Warranty

Thank you so much Dana for your review.

Jul. 23rd, 2020

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Terell Davis

Although I have only had a few claims, they have been addressed and handled very professionally. All of my questions were answered and my needs met. Also the list of covered items is very extensive, which is an amazing value and just helps me relax and enjoy my new home that much more.

1 year ago

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Reply from First American Home Warranty

Thank you Terell for your review, we appreciate it.

Jul. 23rd, 2020

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John Conley

Quick and easy initial set up, and since I’ve only been with them for one month I have not used the services yet. Trustworthiness and quality were difficult to rate. I suggest sending me this survey again once I’ve called in a claim.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Stephon

Because they are good, but they need to work on their communication with each other and with their clients. I say this because, a team member forgot to schedule our appointment, until I called to follow up with them on it. Also, we were given a 12:00-5:00 window, and next thing I know, the technician was ringing my doorbell at 10:30 in the morning. He informed me that he was told by First America Home Warranty that he can come early, but I was never notified or contacted to ok that.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Chris Sentman West Memphis, AR

I have always received prompt service. I wouldn't thimk of having any other home warranty. I am very very happy with all the services I have called tjem about. I have used my warranty for several things. Thay always follow up to see if I am happy with the contractor. I feel like they care about me and not thejust the annual fee. l

1 year ago

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Reply from First American Home Warranty

Hi Chris. It means so much to us to know that you are satisfied with our service. We certainly do our best to ensure that our consumers are happy. Thank you so much for your positive feedback. Have a great day!

Jun. 2nd, 2020

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Hilda chellappan

Base on my experience on they services. Customer service help you to solve the problem by contacting the proper company to fix the issue. I had been customer for few years and every time I had an broken appliance they fix it or replaced accordingly. I own few properties and I'm very please with first American Home Warranty.

1 year ago

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Reply from First American Home Warranty

Hello Hilda. We appreciate your feedback. Thank you and have a great day.

Apr. 6th, 2020

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Susan

Always attentive to requests for service. They make sure the repair was done according to policy and will ensure you are happy with the result. Have used them for 10 yrs and I have had multiple items in my home fixed under the warranty.

1 year ago

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Reply from First American Home Warranty

Hello Susan. We appreciate your feedback and loyalty to First American. We look forward to servicing you in the future. Thank you and have a great day.

Mar. 19th, 2020

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Scott

Works the way I beleive a warranty company should. Submit a request, the request to paid. This has not happened for me with other warranty companies. There was always a "fine print" issue that caused a problem. Not with First American.

1 year ago

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Reply from First American Home Warranty

Thank you Scott for your review!

Dec. 31st, 2019

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Helayne Van houten

fA always exceeds our expectations regarding follow thru and service. However we were extremely dissatisfied with having to wait 50 days for service company Accord to complete our service order. Will never use their services again

1 year ago

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Jose Aquino

the online app is good enough to rely on that your service needs will be looked on to by their pprofessionals and they will get some service tech company to contact you. unfortunately, not all service companies like GE have good hard working technicians like that of the excellent service of Appliance Tech Now. GE service Tech are lazy and want to get easy contracts only.

1 year ago

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Reply from First American Home Warranty

Thank you Jose for your your feedback, we appreciate it.

Oct. 24th, 2019

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Bea Reay

Staff is courteous and sets appointments quickly. Gave me the name and number of provider in case I was in a hurry, work was excellent and service people were polite and explained everything. case I was in a hurry!

1 year ago

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Reply from First American Home Warranty

Thank you Bea for your feedback!

Oct. 24th, 2019

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JBurke

They are very quick to assign a vendor and thier communication is very good. You get an email with the name of the service company assigned along with a phone number. And they follow up after the service company does the work to see how they did.

1 year ago

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Reply from First American Home Warranty

Thank you for taking the time to provide us with your feedback, JBurke!

Sep. 25th, 2019

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Wieger

I've had nothing but great experiences with them. I've used it multiple times. It was repaired very well. Three different toilets and the AC twice. They fixed everything very efficiently. My AC actually works better now than it did when I moved in.

1 year ago

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Reply from First American Home Warranty

Great to hear, Wieger!

Sep. 18th, 2019

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John

Our air conditioner was out so I called and they had somebody there within a day to get that fixed and I just payed the service fee and all was well. There's been times when I could use a little more follow up. They're usually very responsive and it's reasonably priced.

1 year ago

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Reply from First American Home Warranty

Thank you for taking the time John to provide us with your review. We appreciate it.

Sep. 18th, 2019

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Bernis

They've always taken good care of us. We've had to use it several times. We needed the garage door worked on and we needed the plumbing worked on. I can't even remember all the things that we've had done, but they've always sent somebody out who took care of the problem.

1 year ago

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Reply from First American Home Warranty

Thank you Bernis for your review.

Sep. 18th, 2019

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Dennis

They provide excellent customer service. Our oven would not heat. I called First American Warranty and they immediately got ahold of a repair shop near us who came out and repaired our oven. The company took care of any problems that we had.

1 year ago

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Reply from First American Home Warranty

Glad to hear, Dennis. We look forward to servicing you again in the future.

Sep. 18th, 2019

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Mary

Their online request for service is exceptional and the vendors that I have to do the repairs are always exceptional as well. Just recently, about 2 weeks ago, I needed to use my warranty and I put the request in early that morning and the workers came and did the repairs before one o'clock that same day. The service is exceptional.

1 year ago

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Reply from First American Home Warranty

Thank you Mary for your review.

Sep. 18th, 2019

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Dan

They follow through. They actually checked with me a couple times every time I've had an issue with fixing something. Just recently, I had to use it for a hot water heater and they fixed it within 2 days. They follow through to make sure that I'm happy with the work.

1 year ago

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Reply from First American Home Warranty

Yes, we do Dan as we want to make sure our customers are happy. Thank you for choosing First American!

Sep. 18th, 2019

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Harland

They are very helpful. Anytime I use the warranty, I always get the help from the company. They always call me in a very timely fashion and the work gets done. The only thing I would ask is that they could look into their coverage and see if they can cover just a few more things that they don't necessarily cover.

1 year ago

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Reply from First American Home Warranty

Thank you Harland for your review.

Sep. 18th, 2019

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Kelley

We've had several claims. We had issues mostly with the contractors but every time we reach out to first American they've handled all the issues fairly quickly and respectfully. They take time to listen to our concerns and make sure the contractors are doing their jobs.

1 year ago

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Reply from First American Home Warranty

Thank you Kelley for your review!

Sep. 18th, 2019

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Phil

I had some electrical issues and I made a claim. They called me right away. Gave me an appointment. The technician came out and fixed the problem quickly and it was a good experience. I was very satisfied with the prompt service.

1 year ago

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Reply from First American Home Warranty

Thank you for your review, Phil.

Sep. 18th, 2019

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Patricia

I've been very impressed. I've never had a home warranty before and they've just been amazing. They've helped me in so many ways in filling my claims and guiding me. The people they've referred me to have been very knowledgeable and professional.

1 year ago

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Reply from First American Home Warranty

Glad to hear Patricia! Thank you for your feedback.

Sep. 18th, 2019

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anonymous

I've been with them for 4 years and they get better all the time. They call you back, they help you out, and most all of their contractors are good. Recently I had a water heater that went out and they sent a great contractor to take care of that.

1 year ago

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Reply from First American Home Warranty

Thank you for your review!

Sep. 18th, 2019

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Ric

It's been really exceptional they have done a great of first understanding it and then keeping track of it and tracking down the service providers on my behalf. I like them and that's why I keep using them and I've recommended them to other people.

1 year ago

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Reply from First American Home Warranty

Thank you Ric for your review.

Sep. 18th, 2019

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Elaine

I was in real estate and had clients who had used it and they were happy. They really try to do the very best they can and the people are nice. They've made it easy to report a claim, they stay in touch, and then they ask if your happy after the claim.

1 year ago

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Reply from First American Home Warranty

Thank you Elaine for your review.

Sep. 18th, 2019

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Adam

I have been with them for over 10 years now. I've stayed with them because of their reliability. My AC went out. It was a bad battery and they fixed it within 3 to 4 days and I was very pleased. A lot of times they use their computers when assigning work orders. I would like to choose those places that have a higher rating so a lot of times I'll ask them if they could relook who they are sending the work order too and a lot of times they will do that. Maybe they should look at the ratings because there are some they have recommended that have been at like a 2 or a 1.

1 year ago

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Reply from First American Home Warranty

Thank you Adam for your feedback, we will definitely look into this.

Sep. 18th, 2019

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Louie

So far I'm real pleased. They've got all the problems I've ever had fixed. The last time the pump on the dishwasher went out. He came out quick and got the job done. The deductible is starting to get a little high I'd like to see it go down.

1 year ago

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Reply from First American Home Warranty

Thank you Louie for your review.

Sep. 18th, 2019

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Theresa

I've been with them for over 25 years. When I have a problem with a contractor I all FAHW both and let then know and they help to work things out. I recommend anyone with a home to have home warranty and I always recommend FAHW.

1 year ago

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Reply from First American Home Warranty

Thank you Theresa for your royalty with First American. We look forward to many more years.

Aug. 13th, 2019

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Ananth Carlsbad, CA

Good thing that we have First American because a few things have happened and we've been very satisfied with the service being provided. The quality of service is high and the technicians coming through take proper action to correct the problems. We plan to continue with it forever.

1 year ago

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Jacqueline Beaumont, TX

Excellent company-Every time I've had to use them, it's there with a quick response. When I called about my washing machine, the young man who answered had a wonderful attitude. The repairmen do a top notch job, they are very professional.

1 year ago

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Reply from First American Home Warranty

Thank you Jacqueline for your feedback!

Aug. 13th, 2019

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5 Woodstock, GA

I had to use my warranty for several things. My AC which can be very expensive went out and I called. They immediately gave me contact information and within two days I had someone at my house. If you don't have coverage for your home I definitely recommend that you give first American home warranty a call. It's well worth Its value.

1 year ago

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Jeff

I had them in the past and they've always treated me well. They always take care of my problems. I recently had a four year old refrigerator stop working and the technician came out and they took care of the problem neatly and ordered me a replacement.

1 year ago

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Reply from First American Home Warranty

Hello Jeff. We appreciate your review and happy to hear your refrigerator was replaced. Thank you for choosing First American!

Aug. 9th, 2019

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Brenda Hattiesburg, MS

I work in real estate, so I have been around home warranties for a long, long time, and I've just found that First American has the best service with the best response time when there is a problem. I have used them for years. Every now and then we have trouble getting something to happen quickly but most of the time they're very responsive. It gives me peace of mind, especially with an older home, that they'll come and make repairs or replace things if necessary.

1 year ago

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Reply from First American Home Warranty

Thank you Brenda for taking the time to provide us with your feedback!

Aug. 9th, 2019

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Ofelia McAllen, TX

Vry trustworthy...they always answer me right away when I call and they text and call me to tell me who they are going to send. I am very pleased with their response. They're very helpful and they choose good people to repair appliances.

1 year ago

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Reply from First American Home Warranty

We appreciate you taking the time Ofelia to provide us with your review. Thank you for choosing First American!

Aug. 9th, 2019

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Marva Glendora, CA

We've kind of used it a lot of times, I had a water leak and a few electrical issues, and they were quick in sending someone out. They're professional. The only negative thing is when I get a service provided that can't do the work and it seems like the should come up with an alternative vendor when that type of thing happens.

1 year ago

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Reply from First American Home Warranty

Thank you Marva for your review.

Aug. 9th, 2019

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Anonymous

After reviewing warranty options online, I found First American Home Warranty. They've always been responsive to my needs. Sometimes they take longer than I wanted to get service, but generally I've been very pleased. I've had a number of problems with my dryer. In each case they don't have a specific agent and they've authorized me to find my own. Then I'm quickly reimbursed for any cost.

1 year ago

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Reply from First American Home Warranty

Thank you for providing us with your feedback, we appreciate it.

Aug. 7th, 2019

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Judy Pittsboro, NC

I used the warranty twice once for the water heater leaking. They came and replaced the water heater then told me they needed to do some upgrades to bring the water heater up to code. I had to pay extra for that then they said they needed to install a pressure regulator because my water pressure was too high and so there was another service charge for that. Another time they repaired an electrical problem I had in a very short time. It's hard to get through to them but when you do I think they are pretty customer focused.

1 year ago

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Reply from First American Home Warranty

Thank you Judy for taking the time to provide us with your feedback. We appreciate it.

Jun. 20th, 2019

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Todd

Getting a home warranty through First American was one of the best financial decisions I've ever made. For the cost they cover a lot and are true to the contract. Customer service has always been very professional and helpful. A great service that has paid for itself many times over..

2 years ago

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Reply from First American Home Warranty

Hi Todd, we appreciate your feedback and look forward to servicing you again in the future.

Jul. 2nd, 2019

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Bullock Stephanie

Overall, I am pleased with the service provided. I appreciate the flexibility to request a cash out, versus having an appliance repaired. The added benefit of having the option to take a cash out so that I can upgrade my appliance when it has been deemed unrepairable.

2 years ago

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Reply from First American Home Warranty

Hello Bullock, thank you for your review.

Jun. 27th, 2019

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Rebecca Villa Rica, GA

Customer service is always willing to answer questions and help out when you have problems. They always respond in a timely manner. I had a backed up toilet and they got it cleared up the next day. They do a good job for a great value.

2 years ago

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Reply from First American Home Warranty

We appreciate your review, Rebecca.

Jun. 25th, 2019

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David Maryville, TN

I'm in real estate and I always tell people to go with first American. Recently I needed to use my warranty because my refrigerator went on the fritz and it saved me a thousand dollars. Customer support always is prompt and works with me to get me what I need.

2 years ago

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Reply from First American Home Warranty

Hi David, thank you for taking the time to provide us with your feedback. We appreciate it.

Jun. 25th, 2019

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Michael The Lakes, NV

Every time I call them, they come through with somebody right away and try to fix the problem. It is simple, you call and they come. I used it for the garage opener and the guy came the next day and replaced it within the hour.

2 years ago

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Christopher Carrollton, TX

So far they seem to provide a good service, we haven't had any problems yet so we keep renewing. One of their plumbers we had problems with, it was very difficult to work with and First American was good and intervened and we got the work completed finally. I wish it was easier to get a new company from the beginning and there was more choices in my area.

2 years ago

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Reply from First American Home Warranty

Thank you Christopher for your feedback.

Jun. 25th, 2019

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Brian Arlington, TN

Several times I have used First American Home Warranty and it's always a good experience. They respond quickly. There is always room for improvement but they seem to get somebody out there quickly and they have a good quality of supplier and the work always seems to be high quality. My water heater was leaking the last couple of weeks and I had a good experience with First American and the vendor that came out.

2 years ago

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Reply from First American Home Warranty

Thank your Brian for your review.

Jun. 25th, 2019

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Mario Alpharetta, GA

First American has a lot of good tech people available to fix the problem and plumbing and electrical etc. Their phone people are knowledgeable and serviceable and I like the way the speak to the customer. I don't have any bad comments, I hope they continue the same way and I plan to buy it again.

2 years ago

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Reply from First American Home Warranty

Hi Mario. Thank you for taking the time to provide us with your feedback. We appreciate it.

Jun. 25th, 2019

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Patrick Waynesville, OH

It was a part of what the seller offered us as a part of the home sale. Their responsiveness is very good and the offer us a good deal by just having to pat the copay. Our plumbing was backed up and it was taken care of for a reasonable price.

2 years ago

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Reply from First American Home Warranty

Hi Patrick, we appreciate your feedback.

Jun. 25th, 2019

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star star star star star

Pat El Mirage, AZ

My realtor recommended First American. The one claim we have put in was expedited very rapidly and the service was excellent. It was almost perfection. Paying for a new garage opener would be a lot more than what I pay for the service.

2 years ago

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Reply from First American Home Warranty

Thank you Pat for your review and for choosing First American.

Jun. 25th, 2019

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Michael Huntington, WV

First America has been really good to take care of use when we have had to call a few times. We have had to use them several times. I think our most recent was that our air conditioning had gone out and they couldn't come for a couple of days. When they were able to come, they called and got me in touch with the company.

2 years ago

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Reply from First American Home Warranty

Michael. Thank you for your review and we apologize about the delay. We are happy to hear that everything went smoothly after that.

Jun. 17th, 2019

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star star star star star

Ruby Grifton, NC

The gentlemen that came out to do the work for me last time I didn't have any problems with. We came in and fixed the problems and job he had to do and he was gone. I think I got a call the next day or even the same day and then he was out here the next day.

2 years ago

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Reply from First American Home Warranty

Hi Ruby! We are so happy to hear things went so quickly and smoothly with your claim. We look forward to servicing your next claim.

Jun. 17th, 2019

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