First American Home Warranty

verified
First American Home Warranty Logo

First American Home Warranty

verified
Online claims and 24/7 phone support service
1-(844) 297-4452

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims and has a large network of contractors. Warranty plans last for one year, and monthly payment options are available as well. First American Home Warranty ranked in our list of top 10 Best Home Warranty Companies of 2018.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances. First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American’s warranty coverage for major appliances and systems is as follows (pricing and coverage may vary by location):

The Basic Plan - $28/month or $300/year

  • Washer-Dryer
  • Refrigerator
  • Dishwasher
  • Oven Range
  • Cooktop
  • Microwave
  • Garbage Disposal
  • Trash Compactor

The Premier Plan - $44.50/month or $498/year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing Stoppages 
  • Heating 
  • Water Heater 
  • Electrical 
  • Garage Door Opener 
  • Ductwork
  • Central Vacuum System

Optional Coverage

For a fee, you can add additional coverage items to your home warranty plan:

  • Central Air Conditioning (electric) - $9
  • Additional Refrigeration - $4
  • Pool/Spa Equipment - $15
  • Well Pump - $7
  • First Class Upgrade - $9

Coverage Limits

Unlike some others, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection be done by a contractor or maintenance records be retrieved from a repair person for coverage. The company also provides extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline and a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative rewards highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchase decision. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With monthly payment options and multiple plans, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

First American Home Warranty created its home warranty programs with not just homeowners in mind, but network service providers and real estate professionals as well. However, the home warranty company does have some negative reviews. We suggest looking through the reviews before determining if First American Home Warranty is the right home warranty provider for you.

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

3.2
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528 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2%
1 star
37%

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CGee
June 4th, 2019 DETAILS
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Online scheduling system allows quicker response time.

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Reply from First American Home Warranty

Jun 04, 2019

Hello CGee, thank you for your review.

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Carolyn Jackson
June 4th, 2019 DETAILS
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They handle the problem promptly accuratly listen to my situation and made things much easier to fit my needs and wants

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Reply from First American Home Warranty

Jun 04, 2019

We appreciate your feedback Carolyn, thank you.

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Liz
June 4th, 2019 DETAILS
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good service for repairs and timely repairs

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Liz for your review.

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Mary Jane
June 4th, 2019 DETAILS
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Almost everything is covered. Sometimes.it is hard to get a company to get the job done.

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Mary for your review.

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CCH
June 4th, 2019 DETAILS
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Good service in the past but unresponsive to recent repeated requests to get vendor to complete work.

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Liliana Hewlett
June 4th, 2019 DETAILS
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Great customer service, ability to do everything online

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Liliana for your review.

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Al Williams
June 4th, 2019 DETAILS
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Did not like that I wasn't told that my insurance did not cover my garage door only parts

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Cheryl Graafstra
June 4th, 2019 DETAILS
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The quality of companies are not very trustworthy, they do not show up for sched'd appts. They quickly respond to me with repair business to set up repair. FAHW has better coverage than other home warranty companies.

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Reply from First American Home Warranty

Jun 04, 2019

Hi Cheryl. We apologize the contractor missed appointments. We appreciate your feedback.

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Ana M
June 4th, 2019 DETAILS
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The have always responded in a timely manner and attended to my needs.

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Reply from First American Home Warranty

Jun 04, 2019

Hello Ana. We appreciate your feedback.

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Jackie McKennie
June 4th, 2019 DETAILS
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Excellent overall customer service and referrals

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Jackie for your review.

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Harry
June 4th, 2019 DETAILS
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They have a little problem finding contractors in my area.

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Reply from First American Home Warranty

Jun 04, 2019

Hi Harry. We appreciate your review.

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Audry Wolff
June 4th, 2019 DETAILS
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Took too long to get my oven fixed. Part had to be ordered, but took an additional week to get service scheduled after part was received.

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Reply from First American Home Warranty

Jun 04, 2019

Hi Audry. Thank you for your review.

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Clara Vargas
June 4th, 2019 DETAILS
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Their customer service has been great. They've always been very courteous and understanding of our needs.

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Reply from First American Home Warranty

Jun 04, 2019

We appreciate your review, Clara.

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Marion Lewis
June 4th, 2019 DETAILS
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Very customer focused..Great and timely followup.

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Reply from First American Home Warranty

Jun 04, 2019

We appreciate your feedback Marion, thank you.

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Jeannie Kostrzewa
June 4th, 2019 DETAILS
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Great customer service was given to me when we had an emergency

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Jeannie for your review.

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Mary Hamilton
June 4th, 2019 DETAILS
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Have received good and sometimes great service on different calls. I do think the price is a bit high.

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Reply from First American Home Warranty

Jun 04, 2019

Hi Mary, thank you for your review.

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Randy
June 3rd, 2019 DETAILS
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The quality of the service is really good. Our dryer broke down so we gave them a call and they got out here quickly. It is very well supported and when I make calls, they are responsive.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Randy for your review.

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Steve
June 3rd, 2019 DETAILS
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They took very good care of our repair and did it quick and right the first time. They replaced out heating units within a few days and it works perfectly.

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Reply from First American Home Warranty

Jun 03, 2019

We are glad to hear your heating units were replaced, Steve. Thank you for choosing First American!

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Gabriela
June 3rd, 2019 DETAILS
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Customer service was quick and responsive on getting to my claims. Overall it was a good experience.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Gabriela, thank you for your review.

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Khonas
June 3rd, 2019 DETAILS
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Good, accurate, and they get the job done. had to use it for some water leaking in the kitchen and the toilet and the guy fixed it, he had to come twice, but it was good.

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Anthony
June 3rd, 2019 DETAILS
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They came with the purchase of the home and they have performed well since then. They've been responsive to each request and it is easy to submit requests. Everything has gone well. Service is prompt and adequate. Some of their contractors weren't up to doing the job the first time but most have been resolved.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Anthony for your review.

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Christina
June 3rd, 2019 DETAILS
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Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Christina, we appreciate your feedback.

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Mary
June 3rd, 2019 DETAILS
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They are the best, my experience has been the best. They came and fixed my washer and did a great job.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Mary for your review.

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Azar
June 3rd, 2019 DETAILS
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They have provided me the best service and are very on time.

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Brooke
June 3rd, 2019 DETAILS
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I choose them because of their pricing and the services they offer. They have always been very prompt once I put in a request. They took of everything when my air conditioning broke. Customer support has always been very helpful. Wait times are a little long but once you actually get someone, they have good customer service.

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Anonymous
June 3rd, 2019 DETAILS
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no bad experiences. Everything went smoothly and I didn't have any issues filing a claim with FAHW

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Reply from First American Home Warranty

Jun 03, 2019

Thank you for your feedback, we appreciate it.

Verified Customer

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Bachan
June 3rd, 2019 DETAILS
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Maybe they should get contractors nearby so it is not so far out. I had one contractor that over fifty miles away, so it is not convenient and it took over a month to get the problem solved.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Bachan. Thank you for your feedback. We value your opinion and concerns. We are glad to hear the service has been completed; however, we would like to look into this as well. Can you please provide us with your claim number?

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Valerie
June 3rd, 2019 DETAILS
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The last time I had plumbing issues, First American Home Warranty came and repaired the problem. I was really happy with the service, it is the best out there. I've had it for a long time and they're pretty dependable. They go all the way to do certain things without even charging you.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Valerie, we appreciate your review.

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Jason
June 3rd, 2019 DETAILS
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It is convenient and always works. I was able to get my claim easily through and the reimbursement check mailed to me.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Jason for your review!

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Kelli
June 3rd, 2019 DETAILS
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My mom and my sister both had it and liked First American. They have provided us with good service and always sent someone right away that was qualified and do a good job. When they tried to fix out garbage disposal but couldn't, they replaced it. Customer service is quick to get back with us and get somebody to us.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Kelli. Thank you for taking the time to provide us with your feedback!

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Jane
June 3rd, 2019 DETAILS
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I've had a great experience with First American. I have used it several times and every time they have been helpful and gotten a contractor here right away.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Jane for your review!

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Anonymous
June 3rd, 2019 DETAILS
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A friend of mine recommended them. I had a service that needed to be done and they took care of everything that needed to be done.

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Maryam
June 3rd, 2019 DETAILS
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I am so happy with their service because they come right away. After many months they are still working, they sent a technician right away. I might continue after the service expires.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Maryam. Thank you for your review.

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Elizabeth
June 3rd, 2019 DETAILS
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There is no problem, they did a great job and were quicker than I expected. They were efficient and quick with no hustle.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Elizabeth. We appreciate your review!

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Dianne
June 3rd, 2019 DETAILS
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So far they've been responsive to my needs. Other companies have not been as responsive. I recently had a problem with my water heater and they weren't able to find a plumber in my area so they helped me select my own plumber. I would be happier if they had more vendors in my area.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Dianne. We appreciate your feedback. Our Contractor Relations team is always looking to increasing the number of contractors in our network. Can you please provide us with your claim number so we can look into this? Thank you.

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Janessa
June 3rd, 2019 DETAILS
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I recommend them almost daily. Someone is always available in customer service. We called in for a claim and it was handled promptly. My only complaint is there is no follow up from First American and they didn't relay information to the contractor.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Janessa for your review.

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Cesar
June 3rd, 2019 DETAILS
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I greatly appreciate what they do. They are very responsive and knowledgeable and go above and beyond to make sure my needs are taken care of. I love the simplicity of being able to log in and get through and their responses have always been really quick and great.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Cesar for your review, we appreciate it.

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Robbie
June 3rd, 2019 DETAILS
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I think it is a good deal, especially if you have been in your home for a lengthy period of time. They were very quick with their responses and they have somebody out pretty much immediately. I have used them twice and so far it is pretty amazing.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Robbie. Thank you for taking the time to provide us with your review.

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Philip
June 3rd, 2019 DETAILS
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Everything worked out really well, I had no issues. It has always been east and quick. They replaced or repaired things quickly.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Philip, thank you for your review.

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Michelle
June 3rd, 2019 DETAILS
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The response time is good and it was easy to file a claim. It is great and the contractors they use are reputable. I used it for a water heater and they were back within three days to replace it.

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Reply from First American Home Warranty

Jun 03, 2019

We appreciate you taking the time to provide us with your feedback, Michelle. Thank you.

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Donald
June 3rd, 2019 DETAILS
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Our realtor and real estate agent recommended them. It has excellent service when we needed them. It was excellent service.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Donald for your review.

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Gary
June 3rd, 2019 DETAILS
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They get right with it and get it done. They do what they say they are going to do and everything is perfect.

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Reply from First American Home Warranty

Jun 03, 2019

We appreciate your feedback, Gary!

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Maria
June 3rd, 2019 DETAILS
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Customer service is responsive and quick. I have used my warranty three time and I have gotten everything addressed really fast. It is easy to use online.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you for your review, Maria.

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Shane
June 3rd, 2019 DETAILS
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Overall it is okay but they could be more proactive.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Shane for your feedback!

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Fred P
June 3rd, 2019 Santee, CA DETAILS
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Our dishwasher was not draining properly and we called them and they sent out a repair man. He found the problem and fixed and did a good job.

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Katherine
June 3rd, 2019 Lancaster, CA DETAILS
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They have good service have knowledge and the company is fine.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Katherine!

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Donnie
June 3rd, 2019 Los Angeles, CA DETAILS
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They are very professional and get back to you quick. I needed something done in my bedroom and they sent a plumber to take care of it.

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Tommie
June 3rd, 2019 Lincoln, NE DETAILS
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They've done what they are supposed to do and they people I have talked to have been very friendly and courteous. They are always there whenever I need the service and they've done it right.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Tommie for your review.

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Anonymous
June 3rd, 2019 DETAILS
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My experience with First American is satisfactory, I feel like it saves us month and it is comparable to an appraisal from a general contractor or specialist. The work done on our home has been good but it is hard to find background information about them and where they are coming from. I have had an issue with the customer service, the last two claim took almost a week for someone to get scheduled.

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Reply from First American Home Warranty

Jun 03, 2019

Hello, we appreciate you taking the time to provide us with your feedback. Thank you.

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Geoffrey
June 3rd, 2019 DETAILS
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Everything was really quick and the information was very clear. I had an experience with a plumber coming out and they did an excellent job. It was a good experience. I would definitely recommend them to someone else.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Geoffrey for your feedback.