First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.5
starstarstarstar_halfstar_border

1,109 Reviews

Review Breakdown

5 star
49%
4 star
15%
3 star
4%
2 star
2%
1 star
30%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar
Harland
September 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are very helpful. Anytime I use the warranty, I always get the help from the company. They always call me in a very timely fashion and the work gets done. The only thing I would ask is that they could look into their coverage and see if they can cover just a few more things that they don't necessarily cover.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Harland for your review.

starstar_borderstar_borderstar_borderstar_border
Annette Wray
September 17th, 2019 Mesa, AZ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Your coverage with First American Home Warranty has been cancelled as requested. You will receive a check in the amount of $89.16 First American Home Warranty this is what they will refund you after 2 months and you paid for a year. what a rip off. their service is very slow and they send out people who can not do the repairs and then still want their service fees. take a week to get an ac repaired, more that 5 days to get even get some one to look at your pool and can turn green which will cost you more to repair not them, and you could die of heat before that ac is repaired.

starstar_borderstar_borderstar_borderstar_border
K bills
September 17th, 2019 New Lebanon, OH DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Consumer beware! We went 10 days taking cold showers and then ended up paying $550 out of pocket plus the $75 service fee. Don’t be fooled thinking you’re lessening your risk of a big unexpected expense. Wasted our money for six years. Stick with your local contractors. These insurance companies are a scam.

Verified Customer

starstarstarstarstar
Maria
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They came right away and they had no problems.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Glad to hear Maria, thank you!

Verified Customer

starstarstarstarstar_border
Steve
September 16th, 2019 DETAILS
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border

I have no complaints they did a pretty good job. I've used the warranty quite a bit and haven't had any difficulties.

Verified Customer

starstarstarstarstar
anonymous
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My realtor recommended them. Everyone is very friendly and they are very quick. They send someone out immediately.

Verified Customer

starstarstarstarstar
Kelley
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We've had several claims. We had issues mostly with the contractors but every time we reach out to first American they've handled all the issues fairly quickly and respectfully. They take time to listen to our concerns and make sure the contractors are doing their jobs.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Kelley for your review!

Verified Customer

starstarstarstarstar
Phil
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had some electrical issues and I made a claim. They called me right away. Gave me an appointment. The technician came out and fixed the problem quickly and it was a good experience. I was very satisfied with the prompt service.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you for your review, Phil.

Verified Customer

starstarstarstarstar
John
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very responsive and took care of what I needed right away. I was having some plumbing issues and they came out within a few days and handled it right away.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you John for your great feedback!

Verified Customer

starstarstarstarstar
Candice
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our AC quit working and they came right out, ordered a new part and got it fixed. They got the job done and were all really nice.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Candice, we look forward to servicing you again in the future!

Verified Customer

starstarstarstarstar
Jonathan
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

They handle most things that go wrong. We used the warranty a bunch of times. AC service takes them too long to get out. Once our washing machine died. We did a cash out and bought a new one.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you for your review, Jonathan.

Verified Customer

starstarstarstarstar
Maria
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

I get a response very fast and all the services they have done have been great. We used the warranty to fix the AC. They did a good service.

Verified Customer

starstarstarstarstar
Carolyn
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I just used it for my microwave. The guy did a great job and ordered the part it needed. I haven't had a bad experience.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Great to hear, Carolyn. Thank you for your review.

Verified Customer

starstarstarstarstar
Bryan
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always responsive and makes sure things are done right and in a timely fashion. They've always been outstanding with the customer service.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Bryan for your review.

Verified Customer

starstarstarstarstar
Taube
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everybody has been very friendly, helpful and continue to follow up. We had a leak and they came out and identified the leak and another leak and fixed both items.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Taube for your feedback.

Verified Customer

starstarstarstarstar
Silvio
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always punctual. Very competent excellent job. I would recommend to my friends and family that they are the best company around.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Silvio for your review and for choosing First American.

Verified Customer

starstarstarstarstar
Jennifer
September 16th, 2019 DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border

My dryer broke and it broke and so I used it to get that replaced and itgot replaced the next day.

Verified Customer

starstarstarstarstar
Mina
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent professional service. They heard me and responded to me and they did come out and take care of the issue.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Mina for your review.

Verified Customer

starstarstarstarstar
Ron
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The pump had gone out on our washing machine and a company came out and replaced it no problem. When we have a problem they take care of it right away.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Glad we could be of service, Ron. Looking forward to servicing you again.

Verified Customer

starstarstarstarstar
Jolie
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

As soon as we've had a complaint they've gotten somebody out there to take care of it. They usually get back to us pretty quickly and they do want to know how things are going throughout the entire time. Our oven gave out recently. They had someone come in and check it out. They checked on me every 2-3 days to find out if the part had come on and see if everything has been taken care of.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Jolie for your review.

Verified Customer

starstarstarstarstar
Israel
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They were very responsive and very good about following up. My garage door was not operating correctly. I put my claim in online and got a phone call within twenty four hours.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you for your review, Israel.

Verified Customer

starstarstarstarstar
Patricia
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've been very impressed. I've never had a home warranty before and they've just been amazing. They've helped me in so many ways in filling my claims and guiding me. The people they've referred me to have been very knowledgeable and professional.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Glad to hear Patricia! Thank you for your feedback.

Verified Customer

starstarstarstarstar
anonymous
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I've been with them for 4 years and they get better all the time. They call you back, they help you out, and most all of their contractors are good. Recently I had a water heater that went out and they sent a great contractor to take care of that.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you for your review!

Verified Customer

starstarstarstarstar
J
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I think they're a good company. I'm in real estate and this one seems to be the best. The people working with you are real good so I've always worked real well with their representatives. Whenever I call them they seem to be very knowledgeable and come out and took care of the problem and did a great job. Very nice and very professional people. They sent someone out same day to fix my dryer drawer.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you J for your feedback, we appreciate it.

Verified Customer

starstarstarstarstar
Ric
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

It's been really exceptional they have done a great of first understanding it and then keeping track of it and tracking down the service providers on my behalf. I like them and that's why I keep using them and I've recommended them to other people.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Ric for your review.

Verified Customer

starstarstarstarstar_border
Reedunna
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The first time I used them the customer service was horrible but the next time it was a much better experience. The service has be good. This last experience they did great getting people out there in a timely manner.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Reedunna for your feedback!

Verified Customer

starstarstarstarstar
Elaine
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was in real estate and had clients who had used it and they were happy. They really try to do the very best they can and the people are nice. They've made it easy to report a claim, they stay in touch, and then they ask if your happy after the claim.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Elaine for your review.

Verified Customer

starstarstarstarstar_border
Rex
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Not perfect but it's pretty good. They're pretty decent with their policies. Almost every time we've had good people come out. I would like them to be a little more timely with getting back to the customer when they send an email or have a concern.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Rex for your review.

Verified Customer

starstarstarstarstar
Joe
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The garage door spring broke and it was repaired in a timely manner. The company did a great job. I've never had an issue they always answer my questions and let me know when the company will be here.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Joe for your review.

Verified Customer

starstarstarstarstar
Thomas
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It had coverage that some of the other companies didn't have. I had a clogged sink and they came and fixed it. They respond quick and efficiently.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Hi Thomas, we appreciate your feedback and look forward to servicing you again.

Verified Customer

starstarstarstar_borderstar_border
Diane
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I had an experience with them recently where their provider wouldn't even try to tackle the problem. It was the second job that company had messed up with us. So I got someone else and had to pay out of my own pocket. When I wrote negative comments on the follow up service they called me and refunded me the money I had spent. We had another situation when they brought out an electrician and that guy was amazing. He stayed with it until he fixed it all. So I'd say it's a really mixed bag of who they send and how well they do.

Verified Customer

starstarstarstarstar
anonymous
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

For our washing machine we had to wait over a week for parts but it got fixed so we were happy. That was the first time we used it and I'm hoping it continues with it's fine service.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you for your review.

Verified Customer

starstarstarstarstar_border
Adam
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I have been with them for over 10 years now. I've stayed with them because of their reliability. My AC went out. It was a bad battery and they fixed it within 3 to 4 days and I was very pleased. A lot of times they use their computers when assigning work orders. I would like to choose those places that have a higher rating so a lot of times I'll ask them if they could relook who they are sending the work order too and a lot of times they will do that. Maybe they should look at the ratings because there are some they have recommended that have been at like a 2 or a 1.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Adam for your feedback, we will definitely look into this.

Verified Customer

starstarstarstarstar
Howard
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I emailed them with a problem and they took care of it right away. Our refrigerator broke and they paid to have practically have the whole thing rebuilt. It's running great now.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

We appreciate your feedback Howard, thank you.

Verified Customer

starstarstarstarstar_border
Deborah
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It would be nice to call and actually get a person. Things don't always fit in their cookie cutter options so you waste a lot of time going in circles before you finally get ahold of someone. The first 2 times my claims went well and they went through efficiently. This morning I tried to create a service for my AC and they were going to dispatch a company that has very poor ratings. I wanted to cancel so I could get a more refundable vendor and they did help with that. I think they need to vet their vendors. I think they need to do a little bit of research about who they're going to be sending out to their customers homes and if those people have a good reputation.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Deborah for your review.

Verified Customer

starstarstarstarstar_border
Dana
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

My fridge went out and I called about getting it serviced. Since it was a secondary fridge so there was no rush it took probably 3 weeks for someone to come out and then it had to be replaced. The service through the company was fine except for having me wait that long. The company they used was not very customer motivated.

Verified Customer

starstarstarstarstar
Leccie
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I just used it for my washing machine and it was resolved. They were prompt and dependable.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Glad to hear your washing machine we repaired, Leccie!

Verified Customer

starstarstarstarstar
Louie
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border

So far I'm real pleased. They've got all the problems I've ever had fixed. The last time the pump on the dishwasher went out. He came out quick and got the job done. The deductible is starting to get a little high I'd like to see it go down.

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 18, 2019

Thank you Louie for your review.

starstar_borderstar_borderstar_borderstar_border
Sharon
September 13th, 2019 Vista, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

If I could give no stars I would. I only used the policy once and I paid $75 for nothing. The plumber came out and said he would not fix anything and made some excuse. I paid for this policy$498 in full. I then sold home and was to get prorated refund for 5 months unused service($250). I got$77! When I called asking why, they said you have to pay a $50 cancellation fee and the $75 to plumber for claim ((which I did pay even though he did nothing!) And on top of this a $100 fee because company payed plumber. What?! What was my $75 for? I asked her and she could not answer. I asked for a supervisor and they never called me back. Please don’t buy this. Walk away! I got taken.

starstar_borderstar_borderstar_borderstar_border
Mike
September 10th, 2019 Laguna Niguel, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This is an update on my previous review. I really wish I could give a negative rating. So first American Home Warranty denied a legitimate claim. And now I get a bill for $75 related to the claim they denied. I called to ask about it and Julio informed me it costs me $75 to file a claim whether they do anything with it or not. So basically I shoot the dice every time I make a claim. Since they seem to be in the business of denying legitimate claims, why would I want to file another claim that costs me $75 and get nothing but frustration in return. And Julio made it VERY clear that if I don’t pay their extortion fee the will sick a collection agency on me. What a scam!!!! How is this even legal? They have done their job. They have collected the price for the useless home warranty from the seller, they are collecting another $75 from me for doing nothing, and they have successfully dissuaded me from ever filling another claim. I don’t know if this is typical in the home warranty industry, but in my opinion first American Home Warranty are nothing but crooks. I will have no contact with them what so ever after I send in my $75 claim disuation fee.

history
starstar_borderstar_borderstar_borderstar_border
Laura
September 9th, 2019 Olive Branch, MS DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

TERRIBLE customer service. No return calls. We have been a customer for 10 years. NEVER had we had issues like we have encountered this month. We have been trying to have a dishwasher repaired for one full month. We have had 4 service calls, the pump replaced twice, and are now waiting for a timer replacement. The contracted company is unable to repair the problem, but are willing to replace every possible part before deeming it needing to be replaced. One customer service agent agreed that the cost ratio of the repairs was exceeding the cost of replacement. However, leadership did not agree. We were told to expect a phone call from a manager within 24 hours to discuss it, but never received a call. When filing and following up on a claim, there is no direct contact provided. Instead, you deal with different customer service agents each time. Each of them have different opinions on how to proceed with problems with service. There is absolutely to continuity of service. We have canceled our service. It will be less expensive and much less trouble to save the money that we spend on an annual contract toward unexpected home repairs .

starstarstarstar_borderstar_border
Dora Hernandez
September 6th, 2019 Gilbert, AZ DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I've always raved about how much i love this company and my son in law just switched to FAHW also. I like that they get a tech out to my home quickly, and placing a claim is easy. I did, however, call them today and ask then for a copy of all the claims I've placed and they said they couldn't help me with that because they don't save previous year claims. I still thought that was odd. I pay this company $75 a month to provide me with a service. I have a policy with them. You would think that something so simple can be obtained for your own records? Also, i didn't like that i was transferred numerous times before I got to speak to the right department. I've never bothered to read the reviews, but wow! I displeases me to see how many there are. I'm not sure if I'll be renewing my contract with them in October when I move to my new home...?

starstar_borderstar_borderstar_borderstar_border
mona mansour
September 6th, 2019 Riverside, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had bad experience with First American Home warranty,they didn't report what should be done for repair and ignored the technician report to avoid repair and didn't comply with coverage as advertised , poor communication, waste money and time, claim open forever for no reason.

starstar_borderstar_borderstar_borderstar_border
KLW
September 6th, 2019 Lynnwood, WA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I bought a home warranty in Oct 2018. They quoted me the full years premium which I paid up front. I submitted a claim after the 2018 Thanksgiving holiday. I sold the property in April 2019. Requested the cancellation 2 times, after property sold. It is now 9/5/19, and they will NOT refund the premiums for the period of time that they did not insure the property bcuz the claim I filed exceeded the premium. As far as I’m concerned, that’s what insurance is for! Them not refunding the premium for the period they aren’t covering the propert is fraud! I paid the annual premium in advance, in good faith, but their ‘good faith’ is not the same as those they take their money from. So, be warned, if your claim exceeds your premium and you cancel in advance of contract expiration for which you’ve fully paid they will likely deny any refund is due!

starstar_borderstar_borderstar_borderstar_border
Amber Jones
September 6th, 2019 Liberty, SC DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This company is a freaking joke!!! 2 months my air has been broken and all I get is a run around!!! Yes they did reimburse me for ONE window ac unit for my whole house in 90 something degree weather!!! The company fixing my unit Has my part needed and still a run around!!! Back yard one star company and I see why!! Not to mention they were out three months ago to fix my ac unit and didn’t realize it was leaking in a coil so a month later it was ‘still’ broken bc it was never fixed right in the first place!! Best believe once my air is fixed i will be switching to a different company!!!

starstarstar_borderstar_borderstar_border
Chris
September 6th, 2019 North Richland Hills, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Not sure why I’m giving them 2 instead of 1 but their phone system is horrible. Every time I have a question I get put on hold for an hour and then get transferred to four different people before hanging up the phone in frustration. Current home I just purchased has a keypad lock on it that is old and doesn’t work. Called to get it changed into an actual key door lock which I wouldn’t think would be such a big problem but they refuse to change the lock only fix the crappy one that’s on it. They literally haven’t helped me in any instance I’ve ever had. Oh and for being AMERICAN home warranty nobody there can speak fluid English and there’s always a language barrier.

starstar_borderstar_borderstar_borderstar_border
Jeremiah
September 6th, 2019 Petal, MS DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had a warranty through First American since 2014, used it once in June 2019 and had such terrible experience I canceled my service. The main issues I experienced were: 1. Terrible communication and delayed communication My AC unit compressor failed the second week of June 2019. A week later the 1st contractor installed a replacement compressor. On July 4, 2019 the compressor failed again. I called First American to let them know and they weren’t even aware that the repair had been made in the first place. I explained the repair had already been made and that it had gone back out - they said that’s not a problem and that they would get back with the contractor and have them come back out. Three says later I call the contractor to see when they plan to come back out and - they had not gotten anything from from First American about a return visit. When the contractor did come back out - they informed First American of assessed issue and determined no fault of theirs - that a power surge killed the compressor and that it will not be covered. It wasn’t until I called two days after the visit to get a status that they informed me - and that I could dispute the decision - by this time the air had been out a week. They opted to send a second contractor - contractor #2 recognized faulty work of contractor #1 and put in to replace the outside condenser. First American never once called to schedule an installation time - or if the work was even approved. 2. They knowingly send shady contractors As I mentioned above - I had eventually had to have a second contractor due to me disputing the decision from the first contractor. Contractor #1 opted to replace the compressor in my original unit . According to Fist American they only use brand new parts - well contractor #1 didn’t use the equipment that was ordered from First American for my repair, but rather a used one from another unit (I’ll talk about this later). First American also allowed contractor #1 to charge me $900 uncovered cost to replace the compressor - a used compressor at that - that didn’t last two weeks. 3. They are totally fine with you getting screwed over and fraudulent activity from the contractor Like I mentioned earlier I got ripped off from contractor #1. They did not use the part ordered for my unit, originally - but rather a used one - and I know this because I took a picture of what they installed and compared it to what First American said they ordered (they post brand and model number) and they didn’t not match. I notified First American of this and asked for help in getting this resolved - still got told it was not fault of contractor and had to go through the dispute process - and got no where. They would not offer help in getting any reimbursement - said it was out of their hands and they were not responsible for it - even though the contractors technically are hired by First American for warranty work! Yes my AC finally got fixed - correctly by contractor #2, who knew of contractor #1 and has had to go behind them on many warranty claims through First American. Get this - out of pocket cost to replace the entire out side condenser - $175. As compared to $900 to replace just the compressor!! When First American finally called to offer a resolution - not a reimbursement - they offered that if could find the part cheaper they would cover all labor. This came AFTER contractor #2 had already completed the job and after I called and personally let First American know the new AC unit was installed. Funny thing is - they were talking about the failed compressor from the original ticket - they were 4 weeks behind - absolutely unreal!!

starstar_borderstar_borderstar_borderstar_border
Heorhi Fedchanka
September 6th, 2019 Walnut Creek, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

George. I would never recommend that company. My story with a fridge started 6 months ago, and we still don't have any positive result. The first time our fridge was broken 6 months ago, and the tech fixed it. Then in 2 weeks fridge was broken again and the tech said that they don't have that part and I have to wait on it. The GE manufacturer stopped making that part. It's taken for First American Home Warranty about 1-1.5 month to find that part. They found that part on eBay, that means that there is no warranty, and there is no confirmation that that part is original (I didn't know that previously). I can't imagine that company like First American Home Warranty ordering parts on eBay, it's unprofessional. Tech came in 2 months and replace that part. Fridge worked around 2 months after that stopped working again. We called back to and open another claim. The first time tech was scheduled but didn't come. The second time the tech came and said that he can't repair the fridge. Then First American Company sent tech from official General Electric company. That tech was very professional, and he confirmed that the fridge can't be repaired because the parts are not manufactured anymore. He called to First American and provided that information. I spoke with the representative from First American and he confirmed that they are going to send me a new fridge. I'm OK with that, but today I've got confirmation that they scheduled another contractor to fix my fridge. How come? How long it takes? I can't trust to that company, all the time they are providing different information. I see that they don't wont to replace my fridge. I'm going to find the attorney or go to the small court. I don't have a choice.

Verified Customer

starstarstarstarstar
Jessica Taggart
September 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's easy to file claims and are pretty good about getting a company to service the repair quickly

First American Home Warranty Logo

Reply from First American Home Warranty

Sep 03, 2019

Thank you Jessica for your review.

Verified Customer

starstarstarstarstar_border
Katherine
September 3rd, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Sometimes I get pushback from the company about repairs/replacements needed immediately