First American Home Warranty Logo

First American Home Warranty

check_circleVerified

star star star star_half star_border
2,759 User Reviews

8.1

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
check_circle

Verified Customer

star star star star star

DJ Memphis, TN

Always get the jobs done , always on time

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Bill Copperas Cove, TX

Never had them question or deny a claim, fast surface and when I had a washing machine being replaced with a model not compatible with the broken machine there was no problem, they made it right

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Keller Aliso Viejo, CA

Because your system for getting things repaired is horrible.

1 month ago

check_circle

Verified Customer

star star star star star

Samy Paso Robles, CA

They are true to the contract and keep their words

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Gilbert Valdez Lewisville, TX

Highly reliable, trustworthy and considerate

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Anonymous Pearl, MS

They always provide goof services when I’m in need of repairs

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

anon Corpus Christi, TX

you can never speak to a person. your prompts are super frustrating and they do not understand plain english.

1 month ago

check_circle

Verified Customer

star star star star star

Luis Rodriguez Clermont, FL

FAH delivers as promised and expected. They have done it for us since 2012.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Debra Slay Lancaster, TX

Cost Effective coverage.Dependable. Excellent Dustomer Service.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

James Roberson Bowie, MD

Several service calls ....satisfied with prompt reply and follow up

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Joyce Carter Saint Louis, MO

They get a resolution to your problem in a timely manner.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Reginald Murray Arlington, TX

quick service thus far. We are pleased with the contractors also

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Milton Spring, TX

Been good for us in all of our dealings. Good company to work with

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Steve Okoli Bakersfield, CA

Customer satisfaction is excellent. Timely response to calls are very impressive

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Tanya Mullen Searcy, AR

FAHW conducts a quick response to service request

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Samuel Higbie West Hollywood, CA

Great coverage, easy scheduling, qualified technicians

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

star star_border star_border star_border star_border

Bobby Keith Johnson City, TN

I have been paying 59.50 month for approximately 5 years, in the event that I would be protected! So far I have only had a few small problems taken care of which I paid 75.00 for each call. I filed a claim a couple of years ago on my duct work which ended costing me 700.00 out of pocket. December 31st 2020 I filed a claim on our kitchen stove. The tech came out and said he had to order 2 parts for the stove. After many conversations with First American, I was promised about 3 weeks ago that they would replace it! They are still just talking and NOTHING IS BEING DONE! My wife and I are beyond livid! We've been without a stove for months now!!! I continue to get the run around ! They didnt want to replace my stove because of my manufacturers warrenty but im being told they cannot get the parts! My contract with First American Warranty reads repair or replace!!! They dont have to beg me to pay them every month but I certainly feel as though im begging them to hold up their end!!!!

1 month ago

check_circle

Verified Customer

star star star star star

Bonnie J Searles Summerfield, NC

I've always been happy with the quick response to the problems I've had. The service people they are contracted with have been top notch.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Alex Anastasiadis Sedona, AZ

overall service but also because of latest service from your representative, Jaime H. who was extremely helpful and professional.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Catherine Madeja Walsh, CO

Good rates, great customer service, good communication/giving us status updates,

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Martin Leach Austin, TX

Ultimately provides security but are let down by contractor scheduling

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

James Kentris Las Vegas, NV

Great service and follow through by the contractors.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anthony Rivera South Jordan, UT

Automated answering machine, then IF you get a live person very unprofessional in attitude and language barrier!!

1 month ago

check_circle

Verified Customer

star star star star star

Anonymous Jacksonville, AR

Easy to talk to , make sure job is done, correctly.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Elliott Pearce Las Vegas, NV

They take care of your problems very professionally.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Dianne Cordova, TN

Hasn't let us down until this time. The contractors have always been really good. But this time its been 1 month since our initial call. Contractor took 2 weeks to get out here, then two more weeks to get the part. We then needed to move the time for our appointment day because I got a COVID vaccine appointment and now they have moved it another week.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Mark Harrison Dickinson, TX

Never had a problem very professional I've always got the work that I need it in a timely matter I've been with them 14 years and I've never once had a bad representative come out and do shoddy work I'm just very pleased my reasoning prepare the warranty is I don't really miss the $65 a month but if something breaks and I have to come up with five or six hundred or a thousand or even more if I didn't have the warranty that would probably be an issue

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Lee E Wiley Maumelle, AR

Good service, response time has been a little delayed on occasion

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Iris Richmond, VA

Always come through when I need them. The use experienced and reliable contractors. Contractors are professional and quality materials.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Newt Johnson Harrah, OK

Need more people out here that is in your network for septic

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your review Newt. We will definitely look into this types of contractors in your area.

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star_border

John Matthews, NC

They are dependable reliable and very prompt. The representative are very courteous.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Donna Robertson Pensacola, FL

they do what they say they will do. Always fixed my problems.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

William H. Burton, Jr. Barstow, CA

It is only because they have been really good to me as their customer. Each and every time that I may have experienced any problems or issues; they were always opened to be of an excellent help and assistance to our household. That’s why I can honestly say that I would keep them as well as recommend them but most definitely.. I really would keep them with every and I mean all properties that we’ll buy or purchase!

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Brian Sitler Azusa, CA

Good service replacement policy helpful trustworthy

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Mary Anne Madden Redding, CA

My refrigerator stopped working. They responded quickly and set up an appointment with the repair company. They also followed up on the service call.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

M.D.C., Jr. San Antonio, TX

They sent me a plumber the same day I requested one.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Tony Canyon Country, CA

Always helpful, take care of problem fast

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

MJ Gomez Houston, TX

Easy in getting service providers to address my repair issues. Knowing the service providers are expert on their field.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

LaNell Morold Plano, TX

They rarely cover expenses. They charged over and above.

1 month ago

check_circle

Verified Customer

star star star star star

Bernice J Horwitz Saint Louis, MO

anytime i needed them they were there. PRICE AND VALUE WELL WORTH THE MONEY. ALSO PEACE OF MIND KNOWING COULD COUNT ON FAH.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Rebecca Sherwood, AR

FAH has always taken care of repairs I’ve had.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Leslie H Sharff Simpsonville, SC

There when I need something fixed or done. No waiting

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sue Simpsonville, SC

Two of my three requests could not be fulfilled.

1 month ago

check_circle

Verified Customer

star star star star star

Rochelle Dent Friendswood, TX

Customer Service is the best. Why do I have to say more.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Thomas Lakeland, FL

They always respond to claims and send someone out

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Veronica St Claire Los Angeles, CA

Super service and superior repair persons

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello Sue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly. Please be advised, First American considers your claim pending. Thank you

Feb. 26th, 2021

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information