1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.7
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1,864 Reviews

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Steve

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Can't reach them by phone without holding for 30-45 minutes and then after talking to the person for a while, got hung up on

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Lakita Brooks

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Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Lakita for your review.

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Jesse

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Great experience and communication from all levels

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Reply from First American Home Warranty

Jul 23, 2020

Great to hear, Jesse! Thank you.

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olivier

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just follow up not as great you send a messafe on no answer for days

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Carol & Steve McCoy

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Always professional & responsive on service calls

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Reply from First American Home Warranty

Jul 23, 2020

Great to hear, Carol and Steve! Thank you!

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Tim Dorsey

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Good coverage; easy to understand warranty agreement; reasonable

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Tim for your review.

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Les

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Fast service, very good repair service they sent to fix my problem

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Les for your review. We look forward to servicing you again in the future.

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Roger Voga

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They back up what they deliver in their advertising.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Roger for your feedback.

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Andrew

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Not all of the time, the best maintenance company will come to do the work and some times forget the scheluded time to be at the residence

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Reply from First American Home Warranty

Jul 23, 2020

Hi Andrew. Thank you for your feedback!

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Mittie Singletary

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They are nice and they seem to care about the little thing going on

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Mittie for your review.

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Janet

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Easy to work with and we just completed our first claim smoothly!

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Reply from First American Home Warranty

Jul 23, 2020

Great to hear, Janet!

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BH

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Past experience some good and some not so much.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you for your review BH.

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Marie G Alvare

July 20th, 2020 DETAILS arrow_drop_down
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As soon as we call they work on it and they send help

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Reply from First American Home Warranty

Jul 23, 2020

Yes we are, Marie! Thank you for your review.

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Dana Hammond

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Efficient and effective to my home needs. I call them and gave them my information for what needed to be fix. My air conditioner was fix and it was simple fix with the knowledge of the guys who fix the problem. We were very happy to get air and didn't have to pay a arm and a leg for repairs. I would recommend this company to everyone I know.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you so much Dana for your review.

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David Allen

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I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

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Renate DiMarco

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I had an issue with my central air in the beginning of June and still not resolved

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Brandy Hudson

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They are on top of everything. They also make sure that everything is covered and works after a service request had been done.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Brandy for your feedback and taking the time out of your busy schedule to provide us with one.

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David

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Poor response to claim resolution. Poor communications

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Patricia May

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they have been very good to me and have been available whenever I needed tham

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Reply from First American Home Warranty

Jul 23, 2020

We are always here for you Patricia!

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Antonoius

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Good response; fair polocies.Responsive service. Fair price for the coverage.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Antonoius for your review.

Verified Customer

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Terell Davis

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Although I have only had a few claims, they have been addressed and handled very professionally. All of my questions were answered and my needs met. Also the list of covered items is very extensive, which is an amazing value and just helps me relax and enjoy my new home that much more.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Terell for your review, we appreciate it.

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Michael Carrell

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They have done what they said they would do.

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Reply from First American Home Warranty

Jul 22, 2020

Hi Michael, of course we did. Thank you for your feedback.

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I believe insurance is necessarily

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Bz so far I am satisfied with you guys as you following the all of the things which help fuel yo our society

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Reply from First American Home Warranty

Jul 23, 2020

Thank you for your review.

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Ms Doris

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I am been very satisfied in the past. This time I'm really disappointed. I had an emergency I was assigned a company that's 2 hours out of my area and wasn't open on Saturday. I had to get someone on my own & pay myself. Your customer service person was very disrespectful

Verified Customer

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Robert Reed

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They were On top of our issue and the plumber they sent out were great

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Reply from First American Home Warranty

Jul 23, 2020

Thank you for your review Robert.

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Judy McGrath

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I have not used my warranty ,but feel better that I have some thing to fall baxk on if I have a problem.

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Reply from First American Home Warranty

Jul 22, 2020

Hi Judy, we appreciate your review.

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Ralph Monterosa

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I have an oven that was broken since November. It is still broken.

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Brian Talbot

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One contractor didn't have appropriate insurance and for our current issue, we're going to have to call again to fix the ice maker. This will be the third time.

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Keith Miller

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I have had a Quick response and a slower response time issues overall happy with warranty

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Keith. We appreciate your feedback.

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Christal

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having no problem with them at this time. I have been a customer for 2 yrs.

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Reply from First American Home Warranty

Jul 22, 2020

Thank you Christal for your review.

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Anita Hernandez

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My 1st repair request resulted in an appliance replacement and it was handled quickly and professionally.

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Reply from First American Home Warranty

Jul 22, 2020

Hi Anita, thank you for your review.

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Cristina

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Great customer service. Fast and safe and friendly. Loyal customer for 5+ years

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Reply from First American Home Warranty

Jul 23, 2020

Thank you for being a loyal customer for over 5 years, Cristina!

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Helen

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they are good, trustworthy, professional,

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Helen for your review.

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John

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The companies they send out have horrible reviews and those Companies wanna find anything to make more money. They are not there to fix the simple problem

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Robin Holbrook

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Very responsive, the technicians they contract with know their stuff, they are very prompt in repairing or replacing broken appliances

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Reply from First American Home Warranty

Jul 22, 2020

Thank you Robin for your wonderful feedback.

Verified Customer

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Katherine Parker

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They give good service with good contractors

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Katherine for your wonderful feedback.

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Charmin Surma

July 19th, 2020 Columbia, MD DETAILS arrow_drop_down
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I requested service on my AC unit a little over 2 weeks ago. I contacted 1st American Home Warranty when I did not hear from American Team in over 48 hours. American Team then contacted me that Friday, and told me they would be at my home that Sunday. Sunday came and the 2 gentlemen told me I needed a new air handler and Freon for my unit. When I inquired about paperwork for their assessment, Gus told me that I would receive an email from 1st American Home Warranty. That NEVER HAPPENED!!! As a matter of fact, 1st American Home Warranty was told by American Team that the job was completed because all I needed was Freon and Freon was allegedly added. That NEVER HAPPENED. I resubmitted a service request because the job was never completed. I now have my 86 year old father enduring the heat because I am trying to rectify this his issue with both 1st American Home Warranty and American Team. Neither of these companies that bare the name American represent what I stand for as an American veteran. Very disappointing!!!!

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Reply from First American Home Warranty

Jul 24, 2020

First American Home Warranty Corporation (First American) would like to apologize for any inconvenience the consumer may have experienced during the handling of their claim. First American records indicate the consumer placed a claim on July 6, 2020 for their air conditioning not cooling. First American dispatched an independent contractor AMERICAN TEAM INCORPORATED (AMERICAN TEAM) who reported they added refrigerant to the air conditioning, and subsequently requested to replace the air handler as leaking and non-repairable. First American authorized the replacement. As a result of indoor the air handler replacement there are non-covered costs to modify the ductwork, line set, electrical, add an emergency drain pan and flush the system. Modifications are not covered as stated on your home warranty contract under Limits of Liability Number Six, which states: “Company will pay up to $250 to correct code violations when effecting approved repairs or replacements. Company may, at its option, pay the Contract holder in lieu of performing the work. Company is not responsible for the following: any other corrections, repairs, replacements, upgrades, inspections or other additional costs to comply with federal, state or local laws, utility regulations, zoning or building codes; paying any costs relating to construction, carpentry or relocation of equipment; gaining or closing access to Items except where noted in this Contract; and, alterations or modifications made necessary by existing equipment or installing different equipment except where noted in the Central Air Conditioning section of this Contract. Company will not alter structure to effect repair or replacement, nor refinish or replace cabinets, countertops, tile, paint, wall or floor coverings or the like.” First American has offered cash payment in lieu of air handler replacement in the amount of $488.22, which includes the air handler, heat strips, liquid line drier, labor to install, haul away of old unit and any applicable sales tax. Please be advised, the cash payment is based on First American’s negotiated rates with its suppliers which may be less than retail as indicated in your home warranty contract under Limits of Liability Number Fourteen, which states: “Contract holder and Company may agree on payment of cash in lieu of repair or replacement. Payment is made based on Company’s negotiated rates with its suppliers, which may be less than retail.” At this time, First American is waiting on the consumer’s decision as to how to proceed and consider this claim pending.

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Jen Bidwell

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This company is a scam! We have made 3 separate claims—none have been resolved satisfactorily. The last one we reported was for our A/C on June 7. It’s July 17 and we still don’t have a working A/C. We’ve spent around 11 or 12 hours on the phone either on hold or speaking to someone and got nowhere! Any time you ask to speak to a manager you are sent to a voicemail and they don’t call back. We were given a “claims specialist,” Gregory,” who said he would call us back the next day. He never called back. It’s been 2 weeks. I’ve called his extension and left 5 messages. Also, the online portal says if you leave a typed message they will answer within 24 hours. I’ve left 5 messages there and never received a reply. The contractor they sent looked at part of the HVAC unit and said it needed a new compressor (which took him almost 2 weeks to come out after the original claim). However, we were going to need to pay $900 for things not covered by the warranty. We agreed. They couldn’t fix it until July 1–so we went almost a whole month without air. Then they “fixed” the problem, but never checked the entire unit and missed a major leak in the pan which caused major damage to our home. We immediately called back on July 2, and we have been waiting for over 2 weeks for it to be fixed. Yesterday, the contractor told us it had been authorized by the warranty company and he had ordered the part. Today he said he was still waiting on First American to pay so we called the warranty company—and we were on the phone for nearly 2 hours AGAIN. Ronald, a supervisor, told us that he had conflicting information on his end and he wasn’t sure. Five minutes later he said the claim was denied... fishy, right? I logged on to the online portal and the claim still said “authorized.” We asked to speak to a manager to find out what was going on and were told the manager wasn’t available...this happens EVERY TIME you ask for a manager. We were immediately transferred to a voicemail and of course disconnected without making any progress. I logged back in this evening and the claim magically went from “authorized” to “denied.” We will NEVER use this company again. And, we have already contacted our realtor and recommended she NEVER use it with another client. We are out $975, not including the damage done to our home and still don’t have a working A/C! We will be taking our business to a legitimate organization.

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Lisa

July 16th, 2020 DETAILS arrow_drop_down
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Fast, efficient service when something breaks down.

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Ted Green

July 16th, 2020 DETAILS arrow_drop_down
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They keep things repaired with competent people.

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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M R

July 16th, 2020 DETAILS arrow_drop_down
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First American delivers and works diligently with customers to fulfill every service request.

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Will Jones

July 16th, 2020 DETAILS arrow_drop_down
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Customer Service lacking. Not always willing to work w/ the customer when they need help

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Alejandra

July 16th, 2020 DETAILS arrow_drop_down
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When ever i has usted them they sove my problem

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

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Jose Zertuche

July 16th, 2020 DETAILS arrow_drop_down
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Good service , always on time and with all that they might need

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Jaime Chacon

July 16th, 2020 DETAILS arrow_drop_down
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Great service from repair people representing First America Home Warranty

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Sylvia Weit

July 16th, 2020 DETAILS arrow_drop_down
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great service, quick response, friendly people

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Craig

July 16th, 2020 DETAILS arrow_drop_down
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Easy to do business with and can obtain warranty on necessary items in my home.

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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MSgt Bill Harris

July 16th, 2020 DETAILS arrow_drop_down
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Its all about the charges for Freon. Its only about $5-$7 a pound on internet, but some companies for other home warranty companies will charge up to $75 per pound. 1st American does not let that happen!!!!

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

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Jim W.

July 16th, 2020 DETAILS arrow_drop_down
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The company has been incredibly responsive and helpful even during COVID-19.

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Reply from First American Home Warranty

Jul 17, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Gene Berg

July 16th, 2020 DETAILS arrow_drop_down
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Did not understand the problem and sent a non-licensed electrician to make a repair. Then went by his statement and rejected the work originally requested.