Name: First American Home Warranty
Rating: 3.7

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Verified Customer

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GWEN E Wizner Sacramento, CA

They take care of business and get you a company to fix your problem but it is so slow sometimes.. takes week or better.. I had a problem with my oven two years ago and it had to be replaced.. took two months or month and a half to get it resolved.. brought wrong oven first time then had to wait for next one etc on and on but finally got the right one and it is great..

1 year ago

Reply from First American Home Warranty

Gwen, Thank you for taking a moment to share your review with us. It is disappointing to hear that you may have experienced these issues during your recent claim. We work closely with our contractors to ensure issues are handled promptly and truly appreciate your patience. We look forward to being there for you, should you ever need us again.

Sep. 30th, 2022

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Verified Customer

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Marian Ramos San Antonio, TX

I did make a claim ,that was easy to do.The staff were professional and knowledgeable. But still friendly and polite.The company who came and the plumber himself was very polite and knowledgeable. I was told the problem,what was covered and what not .My cost upfront and the job was done quickly .The whole thing was very quick and easy.

1 year ago

Reply from First American Home Warranty

Marian, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 22nd, 2022

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Verified Customer

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Cherie Glover Charlestown, IN

Everyone that I have delt with has been wonderful and prompt in getting things taken care of. I have to give special applause to Marie L! She was very personable and professional! She gave me help in ways that I never expected a warranty company to be able to do. She and this company are the best!!

1 year ago

Reply from First American Home Warranty

Cherie, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you! We look forward to being there for you, should you ever need us again.

Sep. 2nd, 2022

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Verified Customer

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Susan M Sharp Dayton, OH

I work in Real Estate and have heard the horror stories from other warranty providers. I have NEVER had a problem with First American. I've had small and large repairs/replacements and it has always gone smoothly; start to finish.

1 year ago

Reply from First American Home Warranty

Susan, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we have been able to be there for you throughout your claims. We look forward to being there for you, should you ever need us again!

Sep. 1st, 2022

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Martha Beckett Eads, TN

I started with an insurance company to alleviate the stress of finding someone to do work if needed. Always there is a wait sometimes long wait for company to come. They respond immediately but one company even told me for a fee they would come sooner. When they come they usually don't have the part and have to come back. I have had one tell me he would have to tear out a brick wall to stop my leak. Y'all didn't cover brick repair. I have had some one repair an air conditioner that blew hot air afterwards because they forgot to close the side. Another time they put in a drain upside down and later it caused the machine not to work. I had a leaking ice maker fixed and after warranty up it broke but that may just be coincidence even tho same problem. I am really wondering if I would had same hassle with out paying a yearly fee.

1 year ago

Reply from First American Home Warranty

Martha, Thank you for taking a moment to share your review with us. Sometimes contractors may have to place an order for a part and then return to complete the service. Regarding modifications such as brick repair, this may fall under non-covered costs, per your contract. Our team would be happy to go over any questions or concerns that you may have with your claims. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 2nd, 2022

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Verified Customer

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Sharon San Diego, CA

Prompt response to service request. When the appliance company did not follow through with repairs, a representative called me to explain the situation and promised immediate follow up. The next company that was assigned followed up immediately, completed repairs, was professional and knowledgeable. All appliances work properly now.

1 year ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your experience with us! It is awesome to hear that your issue was resolved. We look forward to providing you great service in the future.

Aug. 12th, 2022

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Verified Customer

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Carmen Sanchez Pearland, TX

I called a few weeks ago, to inquire on my renewal coming up. Representative I talked to was professional and took time to explain my coverage. Coverage I didn't realized I had with current contract. We didn't receive info as to the coverage when we initially purchased contract August 2017.

1 year ago

Reply from First American Home Warranty

Hi Carmen. It's a great thing you reached out! We look forward to servicing you in the future!

Aug. 4th, 2022

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Verified Customer

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Carol A. Easterwood

During my first year in my newly purchased home, I needed to use my FAHW services 4 times. Their response time was great! The service individuals who came out did a wonderful job and took care of the problems. They replaced my washer with a new one, which is such a joy to use. I'm thankful I have this warranty!!

1 year ago

Reply from First American Home Warranty

Carol, We appreciate you taking the time to share your five star review with us! It is wonderful to know that we were able to be there for you when you needed it most. We appreciate your continued trust in us.

Jul. 20th, 2022

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Ronald Hebert Orange, TX

Settled my claim quick and easy. Called about hot water heater leaking. Was able to get a contractor of my choice. The job was complex quick and easy. Had my reimbursement payment in the mail in about a weekin the mail in about

1 year ago

Reply from First American Home Warranty

Ronald, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Jul. 14th, 2022

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Verified Customer

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KIM S STEARNS El Paso, TX

I learned a lot about roofing and after several neighbors got roofs I learned the big difference in coverage of other insurance companies. Let me Just say My neighbors are ALL jealous of me. Any time I needed a question answered EVERY person I spoke with was professional , patient, and understanding. So For ALL of this I say THANK YOU :o)

1 year ago

Reply from First American Home Warranty

Kim, We are thrilled to hear what a fantastic experience you've had! We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Verified Customer

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J Glenn Gulfport, MS

I am very satisfied with First American Home Warranty. Since joining I be had peace of mind knowing they will take care of any issues that arise. I made three claims over my tenure and all were taken care of with great service people that are knowledgeable. I'm so glad they were recommended to me!

1 year ago

Reply from First American Home Warranty

J, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we have been able to provide you with peace of mind. We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Verified Customer

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Shannon James Carmel Valley, CA

The service has been outstanding and we are very, very impressed with all aspects of First Am HW. Unfortunately we had to use the warranty when we moved there since the AC was not working properly. But we were taken care of and grateful we have the coverage through FAHW.

1 year ago

Reply from First American Home Warranty

Shannon, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jun. 24th, 2022

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Roberta McCord Hemet, CA

There's always room for improvement. I was pleased with Accord Appliance service but waited a long time on hold trying to schedule an appointment as well as a follow-up appointment. The system didn't recognize me regardless of what information I used so was forced to wait on hold to talk to a live person. Hopefully I won't have that problem next time I need service.

1 year ago

Reply from First American Home Warranty

Roberta, We appreciate you taking a moment to share your review with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We will continue to be here for you should you need us in the future.

Jun. 10th, 2022

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Paul Rodriguez Fresno, CA

I've had my dryer exchanged for a brand new one. The experience was pleasant, I was really impressed by how quick it got done(I think it was done in 4 days from the day I called to them installing it) , then they fixed my fridge (that was done within 2 days)

1 year ago

Reply from First American Home Warranty

Paul, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

May. 26th, 2022

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Danyl

When I did start to open my first file, they were going to find me plumber within an allotted amount of time. When that time came, I got an email saying I needed to find my own contractor. I had plumbing backing up, and it was an emergency. I am giving 4 stars because they refunded my deposit because I ended up canceling the order because it was cheaper than I had feared. They were very helpful for that resolution.

2 years ago

Reply from First American Home Warranty

Danyl, We appreciate you taking the time to share your review with us! It is great to know we were able to assist in having your issues resolved.

Apr. 14th, 2022

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Barbara McLain Magalia, CA

Number one they're very reasonable in price. Number two when I had to have my dishwasher fixed they got in touch with the person it was to fix it this person came out fixed it and it was perfect I have never had another problem. And they are so prompt with everything.

2 years ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Mar. 22nd, 2022

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Shirley Joseph Orange, TX

When my refrigerator and my microwave went out First American went to work. The repair man was calling me and setting up a appointment. I would recommend them to friends and family, well I have already. Thank you First American.

2 years ago

Reply from First American Home Warranty

Shirley, Thank you for putting your trust in us. We are thrilled that you have recommended First American Home Warranty to friends and family! We look forward to being there for you, should you ever need us again.

Feb. 23rd, 2022

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shelley baer Indio, CA

I am a new subscriber, but I had a problem with my dryer immediately after I signed up, and I was able to put in a request with no problem and get the situation resolved. I have only had one other warranty company which was much more expensive and did not cover the same amount of appliances. So far, so good with First American Home Warranty!

2 years ago

Reply from First American Home Warranty

Shelley, It is fantastic to know that we have been able to be there for you when you most needed it. We look forward to being there for you, should you ever need us again.

Dec. 14th, 2021

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Melanie Dickman El Dorado Hills, CA

I have been with First Am for over 25 years. I refer my clients to them. The rep I had in Los Gatos was fabulous and I have found Stephanie J. to be equally as great as Irs L. was. Very responsive and makes sure the problems get resolved.

2 years ago

Reply from First American Home Warranty

Thank you for your feedback Melanie!

Jun. 4th, 2021

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Marcus Edwards San Angelo, TX

I have had FAHW in the past and recently reconnected with them once we purchased or forever home and a rental. They have been super professional and help me with getting the right coverage needed to keep my houses protected. Great company and they make things hassle free

2 years ago

Reply from First American Home Warranty

Thank you Marcus for your feedback, we appreciate it.

May. 25th, 2021

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Stacy Gilbert, AZ

We've had their services for over 27 years and have been very satisfied with all of our situations. At times some things are a little confusing about what's covered and what's not that's the staff does very well at explaining. I plan to keep them as long as we own our home

2 years ago

Reply from First American Home Warranty

Hi Stacy. Thank you for being one of our long standing customers. We are truly happy to hear that our company services all your needs to your satisfaction.

May. 7th, 2021

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John Brandon, MS

Because of First America's flexibility of assigning me the preferred FAHW contractor in my area, as opposed to being simply assigned a random contractor (others of which I have not been satisfied with in the past). This is the reason I stayed with FAHM.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Kyle Pryor Maumelle, AR

We have called on First American Home Warranty several times over the past 4+ years. The customer service team is always quick to address our issues and the technicians that are assigned have done a good job in completing the necessary work.

3 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Rebecca M Tilley Charlotte, NC

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Barry Sidell Oceanside, CA

I have used First American Warranty a couple of times over the years for what I would call minor repairs. Each time my calls were answered quickly, repair companies set dates to do the work promptly. I would recommend First American based on the three experiences I have had.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Dianne Cordova, TN

Hasn't let us down until this time. The contractors have always been really good. But this time its been 1 month since our initial call. Contractor took 2 weeks to get out here, then two more weeks to get the part. We then needed to move the time for our appointment day because I got a COVID vaccine appointment and now they have moved it another week.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Michael Hamilton Oklahoma City, OK

I've had several home warranty companies and most of them just try and get out of it when the actual bill comes so first American was the first one that actually didn't try and wriggle out of the responsibility of their own contract.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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C Burtt

Awesome Warranty Service. Every time I call there are positive results. I do think that the Pool Salt cell and Cercuit board need to ne higer. FA only paid 1500 and total cost was 2100 .. so out of pocket 600 and the work was poor and still not working... Will visit issue next year when pool is open.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Jeff Anderson

We have always had great customer service from the First American representatives. We have never had an issue processing a work order and they have professional contractors/technicians that support and if they do not have support I have never had an issue with First American agreeing to use one of my contractors.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Jenna Satariano

This is my first experience with a home warranty company and while I trust that American Home Warranty is one of the better companies, I have been somewhat disappointed with the communication from the company on repair claims. The first dispatch of repair technicians was prompt, but getting a tech back to complete the work took several calls and turns out that despite having essentially full coverage, a good chunk of the work required turned out to not be covered, but it took me calling and following up on numerous occasions to learn about this. I am now still waiting for them to schedule a tech to complete the work, and I anticipate having to have to follow up again as opposed to them reaching out to me with updates, which was just not how I anticipated this process would go. All in all, I think it's worth having the coverage for the investment, but I do wish that the process was more user-friendly, communicative, and transparent.

3 years ago

Reply from First American Home Warranty

Hello Jenna,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that One Stop Plumbing & Rooter has completed the repairs to the drain line in the garage. We have dispatched contractor Drywall Masters to repair the drywall accessed by the plumbing company.
Drywall Masters will contact you directly to schedule a mutually convenient appointment to complete repairs.

Please be advised, First American considers your claim pending.

Thank you,

Nov. 25th, 2020

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LadyGem

I was having a furnace replaced and the contractor they used wouldn't accept a credit card. I spoke with the First American and nothing happened. I was offered a buyout for about a 3rd of the cost which wasn't worth the buyout. Then after replacement I noticed the duct work was now blocking my safety switch and the water heater pipes which prevented the plumber from being able to complete his job. I called the HVAC contractor back and he advised the plumber to “remove the screws from the duct work and position them where he needed them.” WTH that wasn't the plumbers job and the ducts are installed messy. When I called to report the contractor not accepting credit cards one of the representatives disconnected my call and never called back.

3 years ago

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Calvert T Bird

From the time the work order was placed the vendor worked in a timely, professional manner. The work was completed in a timely manner even though the water heater had to be replaced at a reasonable cost. The vendor was communicating with me as needed. The copay and monthly premium are competitive and well within Industry standards.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Cindy Stohlgren

I put in a claim and it was painless! The repair company that came out was fantastic too! The assistant helped me a great deal and was very pleasant and knowledgeable! I really appreciate the customer service that I received!

3 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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MaryBeth Bloom

1ST American has always worked on my behalf. I have an old cooling and heating system and they have gone above and beyond to find the right service people. Also, on a fixed income, it is comforting to know I won't get hit with large bills for unexpected repairs.

3 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Robert Hite

I went all most a month with out AC the contractor was using text messages in stead of call so I all ways noticed late so I ended up spending money on a window unit and when the contractor finally came out it was raining and RS so the next day I spent money out of my own pocket to have my AC fixed it's a 24 year old system I spend more money on fixing it and it's not cost worthy I asked the contractor wouldn't not be better to replace it he responded by saying it's not up to him he made absolutely no effort and I instill paid the 75 dollars and got no receipt

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Linda Greensboro, NC

Excellent service. I have called at least once a year and usually get technicians that are able to come within a day. The only time it has taken longer was A/C service in mid-July because there are so many calls at that time.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Paul Reseda, CA

It's a valuable insurance to have; meaning we can feel safe that appliances &c. will be repaired or replaced. When our a/c went out it was repaired within 24 hours at minimal cost. When our central heating failed, a new one was installed.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Jordan B Temperance, MI

They were really easy to work with and quick to respond to our incident with our air conditioner. We were able to get someone out right away to take a look at it and get it fixed. I would recommend them to anyone who needs coverage on appliances/systems in their home.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Dana Hammond

Efficient and effective to my home needs. I call them and gave them my information for what needed to be fix. My air conditioner was fix and it was simple fix with the knowledge of the guys who fix the problem. We were very happy to get air and didn't have to pay a arm and a leg for repairs. I would recommend this company to everyone I know.

3 years ago

Reply from First American Home Warranty

Thank you so much Dana for your review.

Jul. 23rd, 2020

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Terell Davis

Although I have only had a few claims, they have been addressed and handled very professionally. All of my questions were answered and my needs met. Also the list of covered items is very extensive, which is an amazing value and just helps me relax and enjoy my new home that much more.

3 years ago

Reply from First American Home Warranty

Thank you Terell for your review, we appreciate it.

Jul. 23rd, 2020

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John Conley

Quick and easy initial set up, and since Iâ€™ve only been with them for one month I have not used the services yet. Trustworthiness and quality were difficult to rate. I suggest sending me this survey again once Iâ€™ve called in a claim.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Stephon

Because they are good, but they need to work on their communication with each other and with their clients. I say this because, a team member forgot to schedule our appointment, until I called to follow up with them on it. Also, we were given a 12:00-5:00 window, and next thing I know, the technician was ringing my doorbell at 10:30 in the morning. He informed me that he was told by First America Home Warranty that he can come early, but I was never notified or contacted to ok that.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Chris Sentman West Memphis, AR

I have always received prompt service. I wouldn't thimk of having any other home warranty. I am very very happy with all the services I have called tjem about. I have used my warranty for several things. Thay always follow up to see if I am happy with the contractor. I feel like they care about me and not thejust the annual fee. l

3 years ago

Reply from First American Home Warranty

Hi Chris. It means so much to us to know that you are satisfied with our service. We certainly do our best to ensure that our consumers are happy. Thank you so much for your positive feedback. Have a great day!

Jun. 2nd, 2020

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Hilda chellappan

Base on my experience on they services. Customer service help you to solve the problem by contacting the proper company to fix the issue. I had been customer for few years and every time I had an broken appliance they fix it or replaced accordingly. I own few properties and I'm very please with first American Home Warranty.

4 years ago

Reply from First American Home Warranty

Hello Hilda. We appreciate your feedback. Thank you and have a great day.

Apr. 6th, 2020

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Susan

Always attentive to requests for service. They make sure the repair was done according to policy and will ensure you are happy with the result. Have used them for 10 yrs and I have had multiple items in my home fixed under the warranty.

4 years ago

Reply from First American Home Warranty

Hello Susan. We appreciate your feedback and loyalty to First American. We look forward to servicing you in the future. Thank you and have a great day.

Mar. 19th, 2020

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Scott

Works the way I beleive a warranty company should. Submit a request, the request to paid. This has not happened for me with other warranty companies. There was always a "fine print" issue that caused a problem. Not with First American.

4 years ago

Reply from First American Home Warranty

Thank you Scott for your review!

Dec. 31st, 2019

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Helayne Van houten

fA always exceeds our expectations regarding follow thru and service. However we were extremely dissatisfied with having to wait 50 days for service company Accord to complete our service order. Will never use their services again

4 years ago

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Jose Aquino

the online app is good enough to rely on that your service needs will be looked on to by their pprofessionals and they will get some service tech company to contact you. unfortunately, not all service companies like GE have good hard working technicians like that of the excellent service of Appliance Tech Now. GE service Tech are lazy and want to get easy contracts only.

4 years ago

Reply from First American Home Warranty

Thank you Jose for your your feedback, we appreciate it.

Oct. 24th, 2019

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Bea Reay

Staff is courteous and sets appointments quickly. Gave me the name and number of provider in case I was in a hurry, work was excellent and service people were polite and explained everything. case I was in a hurry!

4 years ago

Reply from First American Home Warranty

Thank you Bea for your feedback!

Oct. 24th, 2019

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JBurke

They are very quick to assign a vendor and thier communication is very good. You get an email with the name of the service company assigned along with a phone number. And they follow up after the service company does the work to see how they did.

4 years ago

Reply from First American Home Warranty

Thank you for taking the time to provide us with your feedback, JBurke!

Sep. 25th, 2019