Name: First American Home Warranty
Rating: 4.0

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

3 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Harvey

I haven’t had to used the service at this point in time. I was told I would get the warranty coverage information in the mail and I have not yet seen anything from First American Home Warranty

1 month ago Edited May 15, 2023

Reply from First American Home Warranty

Hi Harvey. Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. May you please provide us with your property address?

May. 1st, 2023

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Derek Stiverson Des Moines, IA

Our basement flooded because of a failed sump pump. The damage and repair cost was around $18,000. I reached out to First American Home Warranty (which we have and was paid monthly for) and they denied repair due to a condensation line draining into the well where the sump pump was. It took them three weeks to let me know they cannot fix it because its not ground water only. Apparently, the 8oz of water that condenses every year into the sump pump well is enough to void the warranty. For three weeks I emptied multiple times a day by hand because of how slow they were to respond and when they finally did, they told me it could not be replaced. Its a shame that I pay $85 for a service ticket, a monthly price is paid and all they told me was they could not fix it due to condensation water from the homes heater, which amounts to less than a half cup of water a year, made it not able to be fixed or replaced. So I paid money for a problem not to be fixed and then was told they won't attempt to replace it. I was skeptical about home warranty companies and the fine lines they hide from customers, but I gave it a shot and it bit me. As a home owner, I would not consider a home warranty. Just save the monthly payments to yourself then use that money when the time comes for a repair. If you are serious about getting covered, please, avoid this company. Learn from my mistake. They won't take care of you. It might seem like I am being dramatic, but if you go with this company and the time comes to be taken care of, they will leave you hanging any chance they get. I work for a large company and travel to the different plants we have throughout the country and help renters in my area with their properties, so I come across many different people from all over. I will be sure to let people who ask me about home warranties to avoid First American Home Warranty at all cost.

2 months ago

Reply from First American Home Warranty

Hi Derek. We are sorry to hear about your experience with your sump pump. Our records do confirm that per the contract, we only cover sump pump (ground water only). Thank you.

Mar. 31st, 2023

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WWV- Tim Asheboro, NC

First American Home Warranty was a true disappointment based on the level of service that was promised and what was delivered. On 1/26/2023 I submitted my claim for my water heater to be repaired. Due to schedule conflicts they were not able to check my unit until 1/28/23 and the conflicts were on both sides so not a major concern. The plumber determined that my unit needed to be replaced and he would submit the information to FAHW. FAHW provided me with the proposed replacement and it was a far lower model than the unit that was being replaced. I contacted the manufacturer of the Water Heater per the information plate on the old heater. The heater was a Whirlpool but it had advanced energy saving features and was a higher end unit in its day. It was the first water heater that I have seen that actually had a circuit board which is what went out. Whirlpool no longer markets Hot Water Heaters but the manufacturer still manufactures an equivalent line and they offered the model of the current equivalent to my water heater. I submitted this model to FAHW as a more acceptable alternative to the base model of another manufacturer that FAHW was wanting to put in. I was denied numerous times because they felt that the one offered was the proper replacement. They offered me a Cash Out Offer that did not even cover the cost of of the replacement equivalent water heater. My coverage limit on a water heater is $1,500.00 and they offered me slightly less than $800 which I refused. After several attempts at getting this resolved and consulting my attorney I requested Arbitration in regards to this. Arbitration never occurred and when I went to check the status of my claim/repair I discovered much to my surprise that I had accepted the cash out offer and the matter was closed. I never accepted the cash out offer and it is now 2/28/2023 and I still have no hot water. Bottom line is they evidently do things their way regardless of what the contract may say.

2 months ago

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JANICE Robinson Allen, TX

So far, I have not been taken care from claims being handled properly and always notify upon arrivals and the names of the companies.

5 months ago

Reply from First American Home Warranty

Janice, Thank you for sharing your five star review with us!

Dec. 29th, 2022

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Gizell Oliphant Houston, TX

I've been with First American since 2001. When I bought another home in 2008 I carried that warranty with me. They provide service as promised

5 months ago

Reply from First American Home Warranty

Gizell, Thank you for taking the time to share your review! We are thrilled that you have continued to be apart of the First American Home Warranty family over the years. We will continue to be here for you should you need us in the future.

Dec. 19th, 2022

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Jim Horgan Green Valley, AZ

Our pool heater went out. They scheduled a person to come out to inspect the heater and within a week and a half in was installed.

5 months ago

Reply from First American Home Warranty

Jim, Thank you for putting your trust in us. We are pleased to hear your pool heater claim have been resolved!

Dec. 13th, 2022

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JIll Young Huntingtown, MD

I haven't had the opportunity to work specifically with FAHW, but members of my family have done so, and their experiences have been great! So, I trust them.

6 months ago

Reply from First American Home Warranty

Jill, Thank you for sharing your review with us. It is fantastic to know that your family has had great experiences with us! We look forward to being there for you, should you ever need us.

Nov. 17th, 2022

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Kathy Massillon, OH

Horrible experiences when I have to get permission for an outside contractor when. They don't have a contractor in my area that works with them. Enormous amount of time to wait to get permission. Took over 10 hours to get this permission and all the while I had raw sewage in my home that we had to endure.

6 months ago

Reply from First American Home Warranty

Kathy, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Maxine Brown Gold Canyon, AZ

They are immediately responsive, get right to helping solve the problem. All workers they have sent have been professional and capable of fixing issues quickly.

6 months ago

Reply from First American Home Warranty

Maxine, We appreciate you taking the time to share your five star review! It is always great to hear when our contractors provide phenomenal service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 9th, 2022

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Ping Fu Calabasas, CA

They don't make sense. Their contractors make up stories to get our claim denied on purpose, so they they can take the business away to make their own money, and this Home Warranty community let them do that. By this kind of contracted relationship, home warranty company doesn't have to pay for any repairs whenever possible but still collect yearly premiums. AND, you can't cancel your policy in the middle of the "term". So as consumers, we lose twice: $85 copayment for each claim ( without getting proper service ) and the whole year premium. You are pretty much stuck with them.

6 months ago

Reply from First American Home Warranty

Ping Fu, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Danny Pahrump, NV

Great service at a great price. I recommend this company to anyone buying a home in America. More than likely, someone used duct tape to fix something.

7 months ago

Reply from First American Home Warranty

Danny, We appreciate you taking the time to share your five star review with us!

Nov. 1st, 2022

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Terence Springer Folsom, CA

Your Representative, Stephanie J, is what makes it over and above the rest. She helps out with any issues that happen. That is what makes it great for myself and my clients.

7 months ago

Reply from First American Home Warranty

Terence, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Nov. 1st, 2022

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Betsy Smith Canyon, TX

We have called at least 6 times about our toilet stopping up. They come out and clear it and say it's fixed, but it obviously isn't fixed. It only works for a few days then it stops back up. Two of the plumbers they sent have said we need a new high volume toilet, but they don't get us one. I feel like we have been misled. You are not replacing the toilet that clearly is not fixed.

7 months ago

Reply from First American Home Warranty

Betsy, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

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Candida Gallegos El Paso, TX

I am completing this survey a little late. I put in a request for my air conditioner on 9/15/22 and as of today (10/14/22) it has not been resolved . I live in the desert were temperatures reach 80-90 daily. Thank goodness during this time the weather has been mild. I must still however open all my windows and doors at nigh to get the cooler breeze. Awaiting closure

7 months ago

Reply from First American Home Warranty

Update 11/03/2022: Hi Candida. We would like to apologize for any delays in handling your air conditioning claim. Our records indicate you confirmed Ideal Climate completed replacement of the condenser fan motor and cap on 11/03/2022. We have authorized FAS Appliance and Refrigeration to replace the failing section of copper line and they will be in contact with you for scheduling. First American considers this claim pending.

Nov. 3rd, 2022

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Sheryl Stevenson-Dowlin Boise, ID

They are quick to respond to my requests for service. They are very professional in the manner in which they behave in terms of attitude and behavior.

7 months ago

Reply from First American Home Warranty

Sheryl, Thank you for sharing your feedback. We are thrilled to know that your concerns have been resolved and will continue to be here for you should you need us in the future!

Oct. 12th, 2022

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Cynthia Stuart North Little Rock, AR

I've utilized the service only once but they were helpful. My only objection was the long wait for the service call. They need to have more companies available for services.

7 months ago

Reply from First American Home Warranty

Cynthia, Thank you for taking a moment to share your experience with us! It is fantastic to know that we were able to resolve your claim for you. We also appreciate your patience as we work to assist all of our customers. We look forward to being there for you, should you ever need us again.

Sep. 30th, 2022

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Pamela Sanchez Laguna Niguel, CA

I am always able to book an appointment for repairs as needed. And I am able to communicate with a rep named Karina Joseph who always helps me with any issues.

7 months ago

Reply from First American Home Warranty

Pamela, Thank you for your review. It is great to know that we are able to be there for you when you most need it!

Sep. 30th, 2022

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Michael A Rycus Tampa, FL

I had an issue with my dishwasher and called First American and they were scheduling a visit when I was walked through how to fix it . Saved me money.

8 months ago

Reply from First American Home Warranty

Michael, It is fantastic to know that we were able to assist you! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 28th, 2022

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Joe Carollo Las Vegas, NV

Company they hired for pool issues is not knowledgeable, provides different reasons for problem which results in claim denial and removal from coverage and has very poor reviews as a company. Appears as though this company was hired for the sole purpose to prevent FAHW to cover a claim.

8 months ago

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Toni Benson Raleigh, NC

In 15 yrs of First American Warranty coverage, I have never had a repair declined or replacement declined. They fix it or replace it if it cannot be fixed.

8 months ago

Reply from First American Home Warranty

Toni, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Sep. 1st, 2022

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Harry Justice Orlando, FL

You're always there for my family. The companies you send to fix my problem are great. I don't have to wait weeks to get great service on my issue. Thank you very much.

8 months ago

Reply from First American Home Warranty

Harry, We appreciate you taking a moment to share your review. It is fantastic to know that we have been able to be there for you when you most needed it! We will continue to be here for you should you need us in the future.

Sep. 2nd, 2022

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Debra Stout Santee, CA

I haven't been impressed with the plumbers you send out. One replaced my kitchen faucet with a mediocre one, one ranted about the uselessness of garbage disposals and how we shouldn't use them even though we have themI just question their honesty and business practices.

8 months ago

Reply from First American Home Warranty

Debra, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 2nd, 2022

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Dongning Wang San Jose, CA

My experience with the contractors from First American Home Warranty is mixed. My last request with STREET PLUMBING AND ROOTER. Their call is super hard to connect through. There were times the worker they sent trying to reach to me and I missed the call, but immediately call back to their number (every communication is through one number) but couldn't get through. Eventually the worker couldn't enter my home and we missed the appointment. Ever since then I was trying to call their service number to setup another appointment, and haven't got connected successfully.

8 months ago

Reply from First American Home Warranty

Dongning, Thank you for sharing this feedback with us. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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ROBIN Portland, OR

We have been with First American Home Warranty for 8 years and every time we have had a break down of something the process went smooth and the companies doing the work were professionals. Thank you First American Home Warranty.

5 months ago

Reply from First American Home Warranty

Robin, We appreciate you taking the time to share your experience with us! It is great to know that we have been able to be there for you when you needed it most. We look forward to continuing to provide you great service should you need it in the future.

Dec. 29th, 2022

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Cheryl & Jack Hartin Grants Pass, OR

We've dealt with other warranty companies in the past - slow responses, higher fees, and overall poor performance. We've been very happy with First American and the technicians they've sent.

9 months ago

Reply from First American Home Warranty

Cheryl & Jack, Thank you for taking the time to share your five star review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 26th, 2022

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Theresa Diaz-Ramos Seguin, TX

We call twice for issue and both times they were resolved within hours. Technician came out and took care of problems. Also the technician also gave us advice for future references.

9 months ago

Reply from First American Home Warranty

Theresa, Thanks so much for sharing your feedback with us regarding your recent services! It is great to know that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Don

Generally good but often problems with assigned contractors and with the two major issues I've had, I had to replace items at my own expense, while First American did pay a portion, it was not a large portion. Seems there is always a loophole that prevents them from replacing anything (AC/HVAC or Water Heater) when it goes down.

9 months ago Edited August 18, 2022

Reply from First American Home Warranty

Don, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Sarah Rea Livonia, MI

Generally very responsive to problems and has provided us with good coverage for a couple major appliances. Had a little difficulty getting reimbursed quickly and had to wait on hold for an hour to speak to someone. But we are still pleased with the coverage.

9 months ago

Reply from First American Home Warranty

Sarah, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Aug. 19th, 2022

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Marqui Jackson Glendale, CA

The contractors are hit or miss. Sometimes they're really good and correctly identify the problem, other times they don't And it's concern that First American continues to work with contractors who have poor reviews and history of bad customer service. And recently, I called to have another contractor assigned to my claim but was told there were no other options.

9 months ago

Reply from First American Home Warranty

Hello Marqui, Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on July 26, 2022 for your dishwasher not functioning properly. We dispatched contractor, Ukon Appliance Repair Inc. (Ukon Appliance), to diagnose the failure. On August 8, 2022, you reported to us that you wished to cancel this claim as service as no longer needed for your dishwasher. We have honored your request and as such consider this claim closed. Thank you.

Aug. 9th, 2022

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Leslie Dunbar, WV

It's a fight because they give me all the information I need and they the people that needs to work on whatever I need in my home they call me back quickly that's why I like first American home warranty

9 months ago

Reply from First American Home Warranty

Leslie, Thanks so much for taking the time to share your experience with us!

Jul. 28th, 2022

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Robin & Anne Kirkland

It's been a long wait, 3 companies in for replacing my AC Unit. Sweltering heat in the 100s. At the least they refunded $300 of the $700 we had to spend on AC Portable Units only 2. My home is 2,000+ sq ft. One in master and one in Living room. Not doing any cooling at all. 80-90* in the house in the afternoon till lat in the evening. I've begged to get the Unit installed. Almost 2 months later no new Unit!

10 months ago

Reply from First American Home Warranty

7/20/2022 Update: Hello Robin and Anne, Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that First American is awaiting the outside contractor to provide with their diagnosis/recommendation and estimate to complete. First American will review and authorize covered repair/replacement once the information is received. First American will keep you updated. First American considers this claim pending. Thank you,

Jul. 22nd, 2022

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David Connelly Claremont, CA

I feel that the coverages are too vague and too many exclusions result in my 3 star rating. I had an issue as soon as I moved in where I saw water leaking from the pipe but because it was located right outside of my backyard, I was told it was not a covered issue. Since I had no other claim experience, I am not sure if there will be numerous exclusions that would deem my warranty useless.

10 months ago

Reply from First American Home Warranty

David, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. Please reach out to us and we can certainly go over any questions you have, with you. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

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Marcia C. Barksdale

Everything takes so long to get processed. If you do not call repeatedly and stay on top of them, it takes forever.

10 months ago Edited June 30, 2022

Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jul. 8th, 2022

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Diana Sneed Victoria, TX

I have been disappointed with the lack of air conditioner repair companies in our area. When our ac has gone out, I have had to wait several days just for a service tech to come to town because they did not have enough business in the area to pay for a single repair need.

11 months ago

Reply from First American Home Warranty

Diana, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Jun. 24th, 2022

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Ivan Flowers Mission Viejo, CA

My experience was my LED panel is working intermittent which controls the temperature is not working. The person that came out said that I broke it. The person that came out said it was cosmetic damage. I agree, because the the black tape came of due to cleaning. So, the person that came out took a picture and left without checking anything. It was disappointing. I paid for service and got nothing check. I recently has a HVAC person come out for another matter to check my AC. The first guy came into my home and said the Siri's cool and your AC is working and left. I called back a few months for the same issue. The up stairs was not getting cool. The next person came out an listen to my issue. He changed the blower that control the air flow. He was great. I reason I took so long to call back is because I tried to fix it by installing new air duct and a replaced the thermostat. Anyway first American doesn't care. I plan on buying a new refrigerator and cancel my contract with this company soon.

11 months ago

Reply from First American Home Warranty

Hi Ivan, First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your air conditioning not working properly. Marina Heating and Ventilation Air Conditioning was dispatched and reported that the blower motor and capacitor needed to be replaced. Our records also show that they completed the replacement of these parts and confirmed the air conditioner to be working as intended. First American considers this claim to be closed.

Jun. 29th, 2022

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John Moegenberg Franklin, VA

The coverage is great, but I've only attempted to use the locksmith feature when I bought my home. They said that they couldn't find a locksmith in my area and that I'd have to get one myself and file for reimbursement. If I could pay the initial up front cost without harming my family's financial situation, I wouldn't carry a home warranty.

11 months ago

Reply from First American Home Warranty

John, Thank you for taking a moment to share your review. We have a great selection of contractors, but in some areas, options may be more limited depending on the service. We look forward to providing you great service in the future.

Jun. 16th, 2022

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Monica Lahmon Crestline, CA

First experience was great. Second experience was not completed. The plumber who came gave false information to First American. The plumber wanted to charge me $399 more to complete it. I called First American and explained what happened and that what the plumber said was not what happened. I got a letter from First American saying the warranty did not cover the service needed. So, my plumbing issue has still not been resolved.

11 months ago

Reply from First American Home Warranty

If this is the case, you are certainly able to discuss them with your contractor. Should you have any additional questions, please do not hesitate to reach out to us.

Jun. 10th, 2022

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Jimmy Clayton Rancho Cucamonga, CA

Have been with this warranty company for 2 yrs. Have filed 3 or 4 claimss with them during that time.(mostly plumbing issues) All claims have been resolved satisfactory. Have had to wait for service from vendors a little too long but otherwise so far so good.

11 months ago

Reply from First American Home Warranty

Jimmy, We appreciate you taking the time to share your experience with us!

Jun. 10th, 2022

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Amanda Sherlock Oceano, CA

The first (and only, so far) time I needed to use them, they were very responsive and sent a good company to fix the issue. The parts arrive within a week, which is pretty good for post-covid.

11 months ago

Reply from First American Home Warranty

Amanda, We appreciate you taking the time to share your five star review with us! We look forward to being there for you, should you ever need us again.

Jun. 2nd, 2022

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Jeannie Weck Lexington, KY

I have been a client of First American Home Warranty for several years up until now I would have rated them 5 star. I was getting a washing machine serviced and I waited 4 weeks then found out the current Contractor could not complete the job. They sent me a new Contractor's information for them to repair my washer. I feel like FAHW should check to make sure their clients are being serviced within a reasonable time. I had an extremely hard time finding someone to help. So my rating is based on my last experience.

11 months ago

Reply from First American Home Warranty

Jeannie, Thank you for taking the time to share your review with us. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Paul Rodriguez Fresno, CA

I've had my dryer exchanged for a brand new one. The experience was pleasant, I was really impressed by how quick it got done(I think it was done in 4 days from the day I called to them installing it) , then they fixed my fridge (that was done within 2 days)

1 year ago

Reply from First American Home Warranty

Paul, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

May. 26th, 2022

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Danyl

When I did start to open my first file, they were going to find me plumber within an allotted amount of time. When that time came, I got an email saying I needed to find my own contractor. I had plumbing backing up, and it was an emergency. I am giving 4 stars because they refunded my deposit because I ended up canceling the order because it was cheaper than I had feared. They were very helpful for that resolution.

1 year ago

Reply from First American Home Warranty

Danyl, We appreciate you taking the time to share your review with us! It is great to know we were able to assist in having your issues resolved.

Apr. 14th, 2022

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Barbara McLain Magalia, CA

Number one they're very reasonable in price. Number two when I had to have my dishwasher fixed they got in touch with the person it was to fix it this person came out fixed it and it was perfect I have never had another problem. And they are so prompt with everything.

1 year ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Mar. 22nd, 2022

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Shirley Joseph Orange, TX

When my refrigerator and my microwave went out First American went to work. The repair man was calling me and setting up a appointment. I would recommend them to friends and family, well I have already. Thank you First American.

1 year ago

Reply from First American Home Warranty

Shirley, Thank you for putting your trust in us. We are thrilled that you have recommended First American Home Warranty to friends and family! We look forward to being there for you, should you ever need us again.

Feb. 23rd, 2022

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shelley baer Indio, CA

I am a new subscriber, but I had a problem with my dryer immediately after I signed up, and I was able to put in a request with no problem and get the situation resolved. I have only had one other warranty company which was much more expensive and did not cover the same amount of appliances. So far, so good with First American Home Warranty!

1 year ago

Reply from First American Home Warranty

Shelley, It is fantastic to know that we have been able to be there for you when you most needed it. We look forward to being there for you, should you ever need us again.

Dec. 14th, 2021

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Verified Customer

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Melanie Dickman El Dorado Hills, CA

I have been with First Am for over 25 years. I refer my clients to them. The rep I had in Los Gatos was fabulous and I have found Stephanie J. to be equally as great as Irs L. was. Very responsive and makes sure the problems get resolved.

1 year ago

Reply from First American Home Warranty

Thank you for your feedback Melanie!

Jun. 4th, 2021

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Verified Customer

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Marcus Edwards San Angelo, TX

I have had FAHW in the past and recently reconnected with them once we purchased or forever home and a rental. They have been super professional and help me with getting the right coverage needed to keep my houses protected. Great company and they make things hassle free

2 years ago

Reply from First American Home Warranty

Thank you Marcus for your feedback, we appreciate it.

May. 25th, 2021

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Verified Customer

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Stacy Gilbert, AZ

We've had their services for over 27 years and have been very satisfied with all of our situations. At times some things are a little confusing about what's covered and what's not that's the staff does very well at explaining. I plan to keep them as long as we own our home

2 years ago

Reply from First American Home Warranty

Hi Stacy. Thank you for being one of our long standing customers. We are truly happy to hear that our company services all your needs to your satisfaction.

May. 7th, 2021

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Verified Customer

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John Brandon, MS

Because of First America's flexibility of assigning me the preferred FAHW contractor in my area, as opposed to being simply assigned a random contractor (others of which I have not been satisfied with in the past). This is the reason I stayed with FAHM.

2 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021