First American Home Warranty Logo

First American Home Warranty

check_circleVerified

star star star star_half star_border
2,755 User Reviews

8.1

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
check_circle

Verified Customer

star star star star star

Victoria Catchings Raymond, MS

From service I have had in the past, customers service is great.

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

LoRen Jamison Columbus, MS

My issues have been addressed in a timely manner

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Mike DeKonty Gold Canyon, AZ

Very professional great service good response timely

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

RV Corpus Christi, TX

Failed to provide adequate services and quality technicians

3 weeks ago

check_circle

Verified Customer

star star star star star

Jason Corpus Christi, TX

They're fantastic and the response is super fast

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Ron Victorville, CA

Having only used the service once, but was totally satisfied, I figured a 4 was justified.

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Maria Jacksonville, NC

They are friendly and get job done in a timely manner.

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Trena Smith Santa Rosa, CA

Availability of service representative in area

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

James Ingram Newalla, OK

I've only made one request and had to find the contractors myself and never got a call about my request. I had to call you find out the status.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Larry Harris Tucson, AZ

Good customer service with a reasonable price

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

H Haven Maumelle, AR

They have provided excellent service, even during the Covid pandemic.

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Terrance Andrew Revella Las Vegas, NV

Excellent company very prompt true professionals complete follow up immediate response

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Tripp Watsonville, CA

They respond quickly to my needs. They send my the name and phone number of the company that will help me. They follow up to be sure the problem has been fixed.

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

star star_border star_border star_border star_border

Santiago Ruiz de Gopegui Quesada Greenville, SC

After a cost of over $600 for the home Warranty and paying a $75 service fee, two weeks later they tell me they are not covering what the contractor has told them needs to be done to have the washing machine working properly since water backs up trough the drain tube into my laundry room floor. Why do i need a Home Warranty if they charge me a service fee and a high year fee and still don't fix the problem? Don't get caught in this scam. Guess that's why they need to advertise themselves all the time making promises and offers they do not cover.

3 weeks ago

star star_border star_border star_border star_border

Fedak ,

Horrible experience don't waste your money, I am paying monthly the dues but when it came to my first claim, I had to pay 75$ for every single thing that is not working in my stove because it's different clain This is SCAM HORRIBLE EXPERIENCE, DON'T WASTE YOUR MONEY like i did, no good customer service, I give them zero star

3 weeks ago

star star_border star_border star_border star_border

Missy Renee Aptos, CA

Is negative a option? This is the worst company with the worst service. My oven has been broken for 5 months. I have spent hours on hold on phone they never call back they hire useless technicians. Its a complete rip off. Check consumer affairs they have countless complaints against them. They even have a face book page dedicated to the fact that they are a rip off... terrible customer service, they dont follow through with there contract that says they will replace the appliance if unable to repair

1 month ago

star star star_border star_border star_border

Caroline ,

Very disappointed 😞 After renewing policy I made claim on hot water tank. A simple hot water tank replacement ended up costing me a lot of money. I ended up paying $425 out of pocket.

1 month ago

check_circle

Verified Customer

star star star star star

Carolyn Johnson Redding, CA

Anytime I've had any issue anything under warranty at our house you've gotten this help so fast

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Milligan Williamsburg, VA

They are very good at setting up appointments and the follow up afterwards. I don't like some of the companies that they choose to use.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Tom Allen Rosenberg, TX

I have used several different warranty companies and First America has been the most responsive to review and handle any problem.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Bev Francis Indio, CA

Quick response and follow through. The professionals sent to do repair have been excellent.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Sharon Wagener Paso Robles, CA

Services are often not local. Refrigerator coverage ought to include ice crushers/beverage dispenser and respective equipment. Also, there should be an option for fireplace coverage.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Rosalie Gonzalez Corpus Christi, TX

When I did the switch - the representative was very kind and addressed my concerns with my previous carrier

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Erica Atlanta, GA

They're good! They completed everything on time and on schedule.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Henry Bryant Carrollton, TX

Reliable policy coverage. I have never had to fight over a claim yet.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

David hartzell Lexington, KY

Simple, informative and easy to navigate

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Denise burhans Charleston, WV

Difficult to get plumbing repairs ...problems with a leak since beginning of Dec...still not resolve

1 month ago

check_circle

Verified Customer

star star star star star

Sarah Shelton Greeneville, TN

Prompt service, easy to deal with and the coverage is great for the price

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

DONALD SALAIS Victoria, TX

Because you don't let the buyer pick his/her company to work on your house. You pick someone 2 1/2 hours away and can't get service done for 2-3 days!!!!!

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rick Nakagaki Orting, WA

I’ve got 2 quotes and I’ll take the lower price but they won’t call me back!

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello Rick, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that your garage door opener claim was cancelled as your independent contractor repaired the unit. Please be advised, First American considers your claim closed. Thank you.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Lorraine Manteca, CA

I had to call 3x to get my water heater looked at properly.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your review Lorraine.

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Rhonda Alvin, TX

I had a few problems with service but was always taken care of

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Rebecca M Tilley Matthews, NC

love having this service! It gives us a piece of mind knowing we are covered in an emergency!

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Yvette Phoenix, AZ

Because they have great technicians, most of the time.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Lee Minor Houston, TX

The ease with which scheduling a repair is done and completed.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Michelle Hudson Hanover, MD

Great service! Excellent customer care and support.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

James Roberson Bowie, MD

Several service calls ....satisfied with prompt reply and follow up

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Keller Aliso Viejo, CA

Because your system for getting things repaired is horrible.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

anon Corpus Christi, TX

you can never speak to a person. your prompts are super frustrating and they do not understand plain english.

1 month ago

check_circle

Verified Customer

star star star star star

Marjorie F McCall Knoxville, TN

fast and reliable companies that respond quickly

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Donnie Wallace Compton, CA

reasonable pricing, very professional, always on time,

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Evelyn S. Ellenton, FL

Service requests available 24/7- uses terrific contractors

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Reginald Murray Arlington, TX

quick service thus far. We are pleased with the contractors also

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Nancy Roepke Franconia, VA

I have found they send out second rate contractors and will not send the contractor of my choice.

1 month ago

check_circle

Verified Customer

star star star star star_border

Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Milton Spring, TX

Been good for us in all of our dealings. Good company to work with

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Barry Sidell Oceanside, CA

I have used First American Warranty a couple of times over the years for what I would call minor repairs. Each time my calls were answered quickly, repair companies set dates to do the work promptly. I would recommend First American based on the three experiences I have had.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Joyce Carter Saint Louis, MO

They get a resolution to your problem in a timely manner.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Tanya Mullen Searcy, AR

FAHW conducts a quick response to service request

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information