Name: First American Home Warranty
Rating: 3.7

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Andrea Eugene, OR

First American Home Warranty offers great protection for your home. The service they provide is well worth the price you pay. They have been a lifesaver to us, when we moved into our home and realized that the heating and ac was broken. They offered us excellent service and quick turnaround times. Also having First American Home Warranty saved us a lot in out of pocket costs. I would highly recommend their service to anyone, especially if you're moving into an existing home!

4 years ago

Reply from First American Home Warranty

Thank you Andrea for your review. We look forward to servicing you again in the future.

May. 31st, 2019

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Lynn B Richards Tucson, AZ

My experience was both delightful and frustrating. Eventually, we got a new washing machine that is wonderful! However, the journey to get it took nearly a month. Initially when I made the call for a service request, I told them that I am not at home, Tuesday thru Thursday, but my guest at the home, Sue, would be there. Additionally, I have a padlocked gate at my house, and the service people can't get to the door without first calling to let me know they are there. So since I would be away, I gave them Sue's phone number to call. However, on the day they arrived, they called me, not Sue. I repeated my initial instructions, and they said they had no way of having both numbers on the work order. This simply is nonsense! You must have many customers who are landlords who pay the bills and make decisions, while also having tenants who are occupying the home. This requires two different names and phone numbers. Please change your system to include and identify landlord/tenant names and phone numbers! As for the service... The initial service person was personable and clearly trying to help. He worked hard for quite some time on the machine. Then he said he needed to order parts. He was new as a technician, and no one with more experience was sent with him. When the parts finally arrived, he came back to install the new parts, and it did not solve the problem. So we waited again. Meanwhile no communication. By the third time, the manager and the new technician were both on the job. The manager appeared not to care about my situation, nor did he appear to care if it were ever fixed. When I complained about the time it was taking, and told him perhaps he should just get a new machine, HE LAUGHED!!! But a few days later I got a call from the warranty people saying they were going to replace it. I To summarize, the service people were either confused or unwilling to replace the machine, and returned 3 times trying to fix the old one. Each time there was a nearly ten day wait to get parts. This waiting time was very difficult for me I had no way to wash my clothes for a month, and I didn't get any phone calls saying what to expect. Perhaps you could have given me a loaner to use while the parts were ordered. Better communication would have helped greatly. Thinking of how it might be if you were the customer would automatically improve the communication. No one wants to be left in the dark when a repair is needed in their home. I haven't any idea why it took so long, and that was extremely frustrating. But the new machine is excellent, and I'm happy with the final result.

4 years ago

Reply from First American Home Warranty

Hi Lynn. Thank you for taking the time to provide us with your feedback. We are glad to hear that your washing machine has been replaced. We look forward to servicing you again in the future.

May. 22nd, 2019

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D. K.

We have a Home Warranty on a rental property we own. The tenants reported that there was water leaking from the ceiling. We began to worry that there might be an ice dam causing water to be pushed into the house. But the plumber that was called to check things out, found that a washing machine hose was the cause of the water leak. It’s comforting to know that the Home Warranty offers specialists in so many fields and they are quite prompt in getting the right people on the job!

5 years ago

Reply from First American Home Warranty

Thank you D.K. for your review!

Mar. 20th, 2019

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Henry Wolanski Pipe Creek, TX

We had a problem with a clothes washer not draining, contacted AHW through their website to setup an appointment. It took a few days before the local appliance contractor could come out, when they did they determined it was a failed pump, had to arrange with AHW to approve the part then order. It was a week later before the contractor could return to install the part. The contractor did a decent job with the repair but AHW has inherit delays in approval and ordering that dealing directly with a local contractor could be avoided. The only glitch was a request to pay the service fee after it had already been paid to the contractor upon arrival. I would recommend not to prepay online when placing a call for service. The current system does allow a notification of a tech in route and a follow up on completion of the service. We faired much better than others with only minor delays to approve and order parts.

5 years ago

Reply from First American Home Warranty

Hi Henry. Thank you for taking the time to provide us with your review. We appreciate it.

Mar. 8th, 2019

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April Milliken Sacramento, CA

I was about to change home warranty companies as I was very dissatisfied with 1st American. Long waits on the phone and no supervisors to talk to. Then they instituted a much better on line system where you can place an order and have a vendor to call within minutes. When the vendor has not called me back, or has too long of a lead time, I tell them on line and they immediately send me another contact. The system has been much improved and I have 4 policies with them. Do everything on line with 1st American and you should have minimal problems. They've also upgraded their vendors through on line feedback from their customers. Much,much more responsive now. Much better than American Home Shield. I have no experience with the other home warranty companies.

5 years ago

Reply from First American Home Warranty

Thank you for the feedback, April. We are happy to hear that the improvements we are making internally are making a difference for our customers.

Jun. 17th, 2019

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Wendy Gianini Renton, WA

Thank you First American Home Warranty!! We bought all new appliances (refrigerator, oven, dishwasher, washer and dryer) in May 2016 when we purchased our home. After a major issue with our home in February 2018 that we paid out of pocket for because we did not have a home warranty I did research on home warranty companies and was very Leary from the bad reviews. After much review of the company and drilling our salesman about the bad reviews I read online we decided to give First American a chance. It was the best decision we made, there is a 30 day waiting period after you sign up. The company asks you about the status of your appliances currently and since they were all brand new they were all working fine. Three weeks after our home warranty became active after the 30 day waiting period our refrigerator suddenly stopped working. We put in a claim with the warranty company and Sears came out to survey the issue within a week. Sears said the refrigerator had a leak of coolant in the motor department and would need major repair. First American approved the repair, after the parts were ordered and arrived Sears came back and installed the parts. Unfortunately that did not fix the issue, we still had a refrigerator that was 70 degrees. We called First American again and they sent Sears back out and it was determined the refrigerator needed to be replaced. First American purchased a new refrigerator for us under our home warranty! The only complaint I have is the communication between First American and us could of been a lot better. We had to call First American MANY times to keep the ball rolling forward or find out the status of repairs or replacement. If First American reads this review, please improve your communication with customers it will eliminate some of the frustration for customers.

5 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. Have a good day.

May. 6th, 2020

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J9softball

I was a paying customer with First American for years. They always took care of my claim timely and I was never denied a claim including the full replacement of my AC unit, Thermostat, and Heat Pump when it went out and I was 9 months pregnant. I was really happy with the claim approval ratio and the ability to have them send me a check for the replacement value of the device or unit should the builder grade replacement they offer not be something I wanted. The reps don’t speak the best English and really know nothing about home items, but I was able to usually get my issues typed up enough that the companies taking the issue could understand what I needed. The only reason I switched from them is because they were higher priced for the bells and whistles I wanted than other companies. I would certainly recommend.

1 year ago

Reply from First American Home Warranty

Thank you for taking the time to share your review with us. It is great to hear that we were able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Jul. 6th, 2022

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Jowara Morgande

Very competitive deal. The customer service is very helpful. They find the best people to do the work on your property. Very easy process to take care of everything.

6 months ago

Reply from First American Home Warranty

Jowara, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 19th, 2023

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Michael Yuma, AZ

They worked hard to help me get everything taken care of and also reimbursed me for my cost. I appreciated all those who aided in getting everything done.

8 months ago

Reply from First American Home Warranty

Michael, We appreciate you taking the time to share your experience with us!

Aug. 17th, 2023

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Jamie Weiss Erwin, NC

This company lies of what they offer. So let me explain the real process. Out HVAC went out on 8/9/2023 made claim same day at 5pm. No one called so we contacted the company and was told next appt is 8/14/2023 between 8-2pm. Now we have heat index 110's, county heat advisory, we have our grandchild who is one, and my husband is disabled. I called First American requesting a possible sooner appointment or another company. No, was the answer at the end. They can have someone come in 24 hours if it is an emergency and they did not consider this being an emergency. Now today is 8/14, company came and stated they must submit everything over to the company to see what will be covered and not. My question was "what do you mean what they will cover or not." He could not answer to that and said that it usually takes 2 days to hear back from First American after they submit the report. Once first American decides then the contractor will put me back on the list for repair. How is this ok and why do I pay them so much to be treated like this. I called and they confirmed it will take 48 hours for them to get back to the contractor. Then they will decide and order the parts. Then after the parts get delivered (oh and it will not be overnighted) they will call the contractor to get you scheduled for another appointment. So, in all if you have no heat or air get ready to either be burning alive or freezing for YES 2 WEEKS.

8 months ago

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Verified Customer

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JANICE Robinson Allen, TX

So far, I have not been taken care from claims being handled properly and always notify upon arrivals and the names of the companies.

1 year ago

Reply from First American Home Warranty

Janice, Thank you for sharing your five star review with us!

Dec. 29th, 2022

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Verified Customer

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Gizell Oliphant Houston, TX

I've been with First American since 2001. When I bought another home in 2008 I carried that warranty with me. They provide service as promised

1 year ago

Reply from First American Home Warranty

Gizell, Thank you for taking the time to share your review! We are thrilled that you have continued to be apart of the First American Home Warranty family over the years. We will continue to be here for you should you need us in the future.

Dec. 19th, 2022

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Verified Customer

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Jim Horgan Green Valley, AZ

Our pool heater went out. They scheduled a person to come out to inspect the heater and within a week and a half in was installed.

1 year ago

Reply from First American Home Warranty

Jim, Thank you for putting your trust in us. We are pleased to hear your pool heater claim have been resolved!

Dec. 13th, 2022

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Verified Customer

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Steven Stoner Prescott Valley, AZ

I only joined FAHW a little more than a year ago. I have had no complaints with FAHW. The staf has always been friendly, kind, and courteous.

1 year ago

Reply from First American Home Warranty

Steven, Thank you for your review. We are so glad to have you apart of the First American Home Warranty family! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 30th, 2022

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Verified Customer

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Sara Hildebrand Mobile, AL

We've had positive experiences with our warranty except for the ice maker in our refrigerator, which the warranty wouldn't cover.

1 year ago

Reply from First American Home Warranty

Sara, Thank you for taking a moment to share your review with us!

Nov. 21st, 2022

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Verified Customer

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David D Brown Houston, TX

Had appliance problem. Contractor that they provided could not fix. Had my own Contractor to fix problem.. First American reimbursed me ..

1 year ago

Reply from First American Home Warranty

David, Thank you for sharing your review with us!

Nov. 16th, 2022

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Carl Hanes Atwater, CA

I've had to use the insurance a number of times they've responded promptly every time and the work was excellent and the workers were very kind.

1 year ago

Reply from First American Home Warranty

Carl, Thanks so much for sharing your great feedback with us! It is fantastic to hear that your issues have been resolved. We look forward to providing you great service in the future.

Nov. 9th, 2022

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Verified Customer

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Lily Dang San Francisco, CA

Hassle free claims with professional experience service people. Easy to use web portal. Transparent pricing and coverage.

1 year ago

Reply from First American Home Warranty

Lily, We appreciate you taking the time to share your five star review with us!

Nov. 9th, 2022

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Verified Customer

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Karen Ligon Santa Rosa, CA

This was a very pleasant experience considering our microwave needed repair. They were prompt, attentive, friendly and very helpful.

1 year ago

Reply from First American Home Warranty

Karen, Thank you for sharing your review with us! We are thrilled to know that your microwave was repaired promptly. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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S. Lee Manteca, CA

Excellent technical skills- knew the issues right away and fixed them promptly.. Very polite and pleasant person. Could not have gone any better!!!

1 year ago

Reply from First American Home Warranty

S. Lee, We are elated to hear that contractor was able to promptly resolve your issue for you! We appreciate your continued trust in us.

Nov. 1st, 2022

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Verified Customer

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Judy L Ouzts Las Cruces, NM

I have made 4 service requests which have turned out well. The hardest part is getting through to customer service to initiate a service request.

1 year ago

Reply from First American Home Warranty

Judy, Thank you for taking a moment to share your review with us! Should we be experiencing a high call volume, please know you can also manage your claims online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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Ronda Kirkbride Riverside, CA

I've always been treated with respect. I feel trust with this company. I needed a refund and it was returned to me a fair amount of time.

1 year ago

Reply from First American Home Warranty

Ronda, Thanks so much for sharing your great feedback regarding your experience with us!

Nov. 1st, 2022

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Verified Customer

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Michael J Paris Edinburg, TX

took 4 weeks to finally get the correct part no AC for 4+ weeks I had a planned trip during that time and because of incorrect parts and ac repair claiming to be booked I had to call several times and voice my displeasure and frustration.

1 year ago

Reply from First American Home Warranty

Michael, Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays and apologize that this took longer than anticipated. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

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Verified Customer

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Peggy Bownds Amarillo, TX

Quick to respond to repair. The only drawback is waiting for company to approve replacement and the wait to get appliance replaced.

1 year ago

Reply from First American Home Warranty

Peggy, Thank you for sharing your review! We appreciate your patience as we worked to resolve your claim. We will continue to be here for you should you need us in the future.

Nov. 1st, 2022

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Verified Customer

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Rheta Beach Grants Pass, OR

They responded to my claim in a prompt and professional manner and made this first time client of their services VERY happy and satisfied!!

1 year ago

Reply from First American Home Warranty

Rheta, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Sep. 30th, 2022

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Verified Customer

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Judy Tsukamoto Citrus Heights, CA

I am confident of the people First American sends out to do the repairs. I never gave to worry about which company to call

1 year ago

Reply from First American Home Warranty

Judy, We are elated to hear that we have been able to provide you with peace of mind when contacting us for assistance! We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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Paul D Oliver Springs, TN

In the few times that we've used the service, it's been generally effortless to schedule servicing. The technicians have always arrived on time.

1 year ago

Reply from First American Home Warranty

Paul, Thank you for sharing your review! It is great to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again.

Sep. 28th, 2022

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Verified Customer

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Ed Garner Louisville, KY

Claim process is easy.It gives me a sense of security to know that anything that goes bad in the house is pretty much covered by this program.

1 year ago

Reply from First American Home Warranty

Ed, We appreciate you taking the time to share your review with us. It is awesome to know that we have been able to be there for you when you needed it most!

Sep. 20th, 2022

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Verified Customer

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Glenda Sundstrom Visalia, CA

Appears to be a good plan. I haven't had to actually use the plan yet however I'm confident the company they send out will do a good job.

1 year ago

Reply from First American Home Warranty

Glenda, Thank you for your review! We look forward to being there for you, should you ever need us.

Sep. 9th, 2022

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Verified Customer

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Raymond Gregory Klein Brandon, MS

I like the way my claim is processed so quickly at first. Sometimes the vendor is slow to respond but I know its because of staffing shortages.

1 year ago

Reply from First American Home Warranty

Raymond, We appreciate you taking the time to share your review! We appreciate your patience with the contractor as they work through their appointments and look forward to assisting you in the future.

Sep. 9th, 2022

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Verified Customer

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Sylvia Martinez Clovis, CA

When we initially were going to join we were told that ductwork was covered under the premier plan. Come to find out because our house is old it was not covered. A bit misleading on the initial contract and agreement

1 year ago

Reply from First American Home Warranty

Sylvia, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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S Gill Oroville, CA

I have received good service, the dryer repair company assigned took 3 weeks make it to evaluate. Then it took over 2 weeks to get the parts and reschedule.

1 year ago

Reply from First American Home Warranty

S Gill, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Sep. 9th, 2022

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Verified Customer

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Tangela Myles Vicksburg, MS

I had an issue with the first tech that was scheduled. When I expressed my concerns, the representative quickly issued me another tech

1 year ago

Reply from First American Home Warranty

Tangela, We appreciate you taking a moment to share your review with us! We are thrilled to hear that our team was able to assist you in resolving your claim. We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

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Verified Customer

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collins arengo San Lorenzo, CA

Some of the vendors aren't that good. Some of the services aren't covered supposedly. We've been members since 1986. But sometimes we have to "fight" for covered services which were previously covered without a problem

1 year ago

Reply from First American Home Warranty

Collins, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what works best for you. The next time you may need us, we look forward to assisting you.

Sep. 2nd, 2022

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Verified Customer

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Mary Murphy Menlo Park, CA

They are usually prompt, but occasionally there have been lengthy delays in communication after the service call has been completed and he has sent in his report.

1 year ago

Reply from First American Home Warranty

Mary, thank you for sharing your review with us.! We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 2nd, 2022

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Verified Customer

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karen colino Stateline, NV

My first call on a monday and i didnt get a reply. Friday I called and found out that you didnt have any plumber in my area. I called again and requested your plumber near me. I called and the closest was 1.5 hours away. I had to process my own repair. it was more complicated, than helpful. I canceled my warrenties with you. your management operators were nice and helpful. It is not their fault you sell warranties without have vendors. I think that is why i canceled last time. I should have noted it. shamfull

1 year ago

Reply from First American Home Warranty

Hello Ms. Colino, First American apologizes for the inconvenience you experienced with your plumbing claim. At times the Company may not be able to locate a contractor to service your claim, and may request you contact an independent licensed contractor. Our records indicate that is what took place, and a reimbursement has been processed to you. First American considers your claim closed.

Sep. 8th, 2022

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Verified Customer

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Sharon Flower Russellville, AR

They customer service listen when your reporting a problem and usually get the problem taken care of within 24 to 48 hours.

1 year ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your review with us!

Aug. 26th, 2022

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Verified Customer

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Kenneth W. Jones Louisville, KY

They got everything set and letting me know when they would be out and who was coming. The name of the company and the persons name.

1 year ago

Reply from First American Home Warranty

Kenneth, We are elated to hear that contractor was able to resolve your issue for you! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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donna davis Clovis, CA

I am very dissatified with the results about my air conditioner i have been fighting with this problem for 4 to 5 years get off your butts and replace it with an energy efficient unit, this old unit is from the 70's

1 year ago

Reply from First American Home Warranty

Donna, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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N/A

This is the second home and I've used this warranty before on my home and it paid , up to repair and replacement of the appliances.

1 year ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Aug. 19th, 2022

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Verified Customer

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Vanda Jaggard

I reported air conditioner malfuctions on July 11, 2022, I have had 4 service people out. I am still waiting on repair or replacement. First American is refusing to take the recommendations of service techincians to replace a 22 yr old A/C unit. One of the technicians toke the power switch out and stole it.

1 year ago Edited January 10, 2024

Reply from First American Home Warranty

08/24/2022 Update:

Hello Vanda,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on August 24, 2022, contractor Belair Cooling & Heating (Belair Cooling) has recommended to replace the condenser fan motor as it is humming and overloading the compressor. First American authorized to replace the condenser fan motor. You may accept to proceed with the repair or may accept cash payment in lieu of the repair for $464.000. The amount includes the condenser fan motor, labor to install and any applicable sales tax. The cash payment is based on First American’s negotiated rates with its suppliers and are non-negotiable, which may be less than retail as indicated in your warranty contract, Limits of Liability Number Fourteen, which states:

“Contract holder and Company may agree on payment of cash in lieu of repair or replacement. Payment is made based on Company’s negotiated rates with its suppliers, which may be less than retail.”

First American is awaiting your decision on how to proceed and considers this claim pending.

Thank you,

Aug. 24th, 2022

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Verified Customer

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Carrie Hernandez Las Cruces, NM

Customer service from Vincent "Vinny" the connector for First American was up and above. Sincerely appreciate him taking extra time to connect.

1 year ago

Reply from First American Home Warranty

Carrie, Thank you for letting us know what a great job the team did while servicing your claim! We look forward to providing you great service in the future.

Aug. 11th, 2022

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Verified Customer

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joseph Bernal El Centro, CA

Am a new customer, and have only requested service one time so far. My experience so far has been easy and quality service has been provided

1 year ago

Reply from First American Home Warranty

Joseph, Thank you for sharing your five star review! We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Aug. 12th, 2022

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Verified Customer

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Bob Kachelreis Chesapeake, OH

We have had 3 instances where we needed to have repairs done . They were receptive, helpful and contacted the contractors rapidly.

1 year ago

Reply from First American Home Warranty

Hi Bob, we appreciate your great feedback. We look forward to servicing you again in the future!

Aug. 4th, 2022

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Verified Customer

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Peter Misseijer Marietta, SC

The two times that I need it was for immediate help with my first floor air-conditioning and the second time for the second-floor air-conditioning both were issues because they could not find me a service that with address it immediately. The cooling in both first and second floor was not working. I would have to wait at least three weeks before someone would come out. It's ridiculous I've never had that kind of service before especially with a new service that I started just a couple months ago.

1 year ago

Reply from First American Home Warranty

08/10/2022 Update:
Hello Peter,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 19, 2022, you placed a claim for your air conditioning not cooling. First American dispatched independent contractor Mechanical & More LLC (Mechanical & More) to diagnose the failure. On July 20, 2022, First American authorized you up to $200 to hire a licensed independent contractor to diagnose the failure. Consumer was informed to provide with own contractor diagnosis and bid to repair or replace directly to First American for review Once the information is received the information will be reviewed for covered items and authorized accordingly. The consumer may refer to warranty contract under Customer Service Number Three which states:

“Sometimes Company may not be able to locate a contractor to service your claim and may request that you contact an independent licensed contractor. Covered repairs or replacements will be authorized if the work can be completed at an agreed upon rate. If your contractor does not bill Company directly you will be reimbursed the authorized amount upon receipt of a paid invoice”

On July 25, 2022, you requested to cancel the claim as the unit is working fine. As such, First American cancelled your claim.

First American considers this claim closed.

Aug. 10th, 2022

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Verified Customer

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MARTHA PADILLA Mission Viejo, CA

I have been with First American since I moved in my condo in 1999 and never had a problem. It's the vendors they use that need to be rated.

1 year ago

Reply from First American Home Warranty

Martha, We appreciate you taking time to share your review! We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share these comments with our team. We look forward to being there for you, should you ever need us again.

Jul. 28th, 2022

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Karla Alexander Estacada, OR

There seems to be no follow-through between FAHW, and the contractor. Our service has not been completed and has been rescheduled multiple times. We are now scheduled for August 3.

1 year ago

Reply from First American Home Warranty

Karla, Thank you for your comments. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Gerald Hunnicutt Brentwood, TN

Quick response. Replace was a problem. It took forever to get the replacement after several calls. When replacement came the staff was prompt and thorough.

1 year ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review with us! It is disappointing to hear that you may have experienced these delays during your recent claim. We will continue to be here for you should you need us in the future.

Jul. 28th, 2022

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Verified Customer

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LINDA DUDA Albany, OR

Friendly and professional associate. Contractors chosen by AHW have been prompt, have a good work ethic and respectful of my time. s

1 year ago

Reply from First American Home Warranty

Linda, We appreciate you taking a moment to share your five star review!

Jul. 14th, 2022

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Claudette Davison Folsom, CA

Because I feel that the whole house fan should have been covered. We have replaced items at our own expense rather than make several claims, but I do not feel this claim should have been denied.

1 year ago

Reply from First American Home Warranty

Hi Claudette,

First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your whole house fan not working properly. First American dispatched Compound Electric to diagnose the issue and they reported that the fan was covered in insulation which caused restrictions on the fan blades and smothered the fan motor, causing it to overheat. This claim was denied due to the failure not being caused by normal wear and tear. Please refer to the Limits of Liability section of your home warranty contract.

Jul. 25th, 2022