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First American Home Warranty

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2,759 User Reviews

8.1

Overall Score

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Linda Moody

The first repair man could not fix it, The second one said he didn't have the part & would order it which would take ten days. It has been over 10 days & NO word frome him .

3 months ago

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Verified Customer

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Janet and Gordon Banwart

So far we haven't had any service, Our parts are in but no one answers the phone to set up an appointment. After we get our first service call we will be able to rate your company.

3 months ago

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Reply from First American Home Warranty

Hello Janet and Gordon, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that United Services of Arizona has been authorized to replace the control board to your oven range. United Services of Arizona will contact you directly to schedule a mutually convenient appointment to repair the unit. Please be advised, First American considers your claim pending. Thank you

Dec. 22nd, 2020

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Verified Customer

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Melissa Goyer

Personable. Friendly, quick responses. Anytime i have had to use them, they were quick to get someone to respond. I have tried others and no one beats AHW

3 months ago

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Reply from First American Home Warranty

Thank you for your review Melissa!

Dec. 18th, 2020

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Verified Customer

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Vanessa L Lewis

I've called for home service on my electrical outlet 2 months ago & they haven't showed yet.

3 months ago

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Marilyn Benton, AR

I turned in a work order for my microwave oven about two and a half weeks ago. After waiting a week for an appointment for the service tech from Sears to fix it, he came said he could fix it but he wasn't going to because he didn't feel comfortable taking it down and putting it back up. He left without doing a thing. So I called 1st American again. They had a service tech come out almost a week later from another company. The new Tech said he could fix it and he didn't mind taking it down and putting it back up, but he would have to write a report and see if they would pay for the part it needs. So now 2 days later I called 1st American again to see if they authorized the part. Today is Tuesday. The customer service agent told me to call back Friday because it had to have time to go through the authorization process. This is ridiculous. Friday it will be almost 3 weeks since I first turned in the work order. And to add to this complaint. Every time I call I spend close to an hour holding on to talk to someone, then I get hung up on. I call back and hold another 30 minutes to talk to an agent. This has happened every singe time I call. So far I have had a terrible experience with First American. I do not recommend them.

4 months ago

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Lucian Roark Houston, TX

It has now been another week with no activity. No replacement of parts. No repair. Voicemails and messages with no response. We are almost at 2 months with no heat, freezing temperatures, and an infant at home. The entire thing is a scam. They take your money, make you pay for the $75 service calls, then reject the repair, are unable to diagnose, or reroute you. They asked us to source our own contractor after a month of not being able to get one out. Then they rejected reimbursement, even though they had previously provided an e-mail authorizing reimbursement. We have spent hours on the phone, complained to the BBB (of which they have a B rating and 2.98 review rating) We are out hundreds of dollars, in addition to the cost of service calls, and still have no resolution. Meanwhile they fail to respond or take action, regardless of the impact to our safety and living condition, and they "can't verify the repair is needed" even they can't get it to work, and their contractor is admittedly unable to diagnose the issue.

4 months ago

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Reply from First American Home Warranty

Hello Lucian, We would like to apologize for any inconvenience you may have experienced during the handling of your heating claim. Our records indicate you were provided with a cash payment of $3526.00 in lieu of the furnace replacement. The check was mailed on January 7, 2021. At this time, your claim is considered closed. Thank you.

Mar. 16th, 2021

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Verified Customer

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Linda Scott

They come when they say they are. Do what they say they are going tocdo

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Mark Fried

Good quality service people that work in a professional manny

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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James Stokes

Responsive and craftsman are highly trained.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Louis Szuch

Excellent service for over 15 years. I had had plumbing issues, electrical issues , and appliance issues. All have been taken care of quickly and professionally

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Google Walter Moryan @ Amazon.con

Normally... they are so friendly,......:................:............::::::....:...... and dependable. But with this last order but I want to go no one has been communicating and our outlets are still flickering on and off while the ceiling fan is falling apart~.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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BOBBY BUTLER

I had to wait four weeks to have my ice maker repaired, then it didn't work so I had wait two more weeks for a 2nd repair which also did not repair the icemaker. After that they offered me a replacement refrigerator that was no where close to the refrigerator I have. It laqked many of the features on m,y refrg. I took the buy out instead.

4 months ago

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Verified Customer

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C Burtt

Awesome Warranty Service. Every time I call there are positive results. I do think that the Pool Salt cell and Cercuit board need to ne higer. FA only paid 1500 and total cost was 2100 .. so out of pocket 600 and the work was poor and still not working... Will visit issue next year when pool is open.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Deborah Ragan

When I place a claim on line or by phone they give me everything I need concerning my contractor assign to my request and their phone information.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Larry Mitchell

they did an out job of geting my furnace reparied

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Julie Szyskowski

Easy to talk to a representative and ask questions

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Cherry A Williams

Awesome company,Excellent service, explain the details very well thanks

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Pat

Only one claim but had help right away with a great technician who explained how to get more efficient results by adding a phone app and new equipment available anywhere.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Kathie

FAH explained the warranty very well, answered all questions. Process to sign up and pay was easy, and using this warranty has been a breeze.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Walter e levels jr

fast and efficient service, very prompt referrals and continued follow ups

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Vickie Grissom

Great service from customer service on the phone to their service providers.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Lisa Wegener

Quick service and good contractors..........

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Joan Erickson

I've had no problems with the service. Customer serive reps are very friendly and helpful.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Michael Hutchinson

I have had great experiences with them. I have had several items fixed or replaced including; over, refrigerator, evap cooler, pool pump, pool filter, pool heater, hot water heater

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Jim

Good value, rapid response when using website to report problem and receiving service

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Blair Carter

The Home Warranty that came with the property I've kept and used for a variety of things through the years. Comes in handy and saves money for sure.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Alejandra

They come out you pay and then you have to pay hundreds to thousands more it's a scam!

4 months ago

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Verified Customer

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Tommy Martinez

Easy to file a order and customer service is great.

4 months ago

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Reply from First American Home Warranty

Thank you Tommy for your review.

Dec. 15th, 2020

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Verified Customer

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Judy ikenberry

Their customer service is very professional and I felt valued

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

4 months ago

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Verified Customer

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Aleithia Perry

Quick response, courteous, got the job done

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Scott Murray

Responsive, professional and easy to get a hold of! Even in this COVID-19 world!

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Patricia McDaniel

They have always taken care of any repairs without any hassles. Staff is very helpful and knowledgeable

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Anthony Munoz Merced, CA

have a leaking faucet in the kitchen paid my $75 to first American Home Warranty. Plumber comes out and tells me I need a new faucet which I already knew, I had to come out of pocket to purchase a new faucet. First American Home Warranty tells me they'll only give me a low quality faucet for replacement. This is a rip-off my $75 is only good for the plumbing charge to show up. When my home warranty is up I'll be going to a different company.

4 months ago

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Verified Customer

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Michael

THey have consistently taken care of my claims

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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GARY A HENSLEY

Overall I have had great experience with them. Had few issues getting pool items taken care of otherwise would he a 5 stsr

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Williams

The few times I had to call customer service they were very helpful, professional and friendly.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Mary B

Had a claim and they responded very quickly.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Jeff Anderson

We have always had great customer service from the First American representatives. We have never had an issue processing a work order and they have professional contractors/technicians that support and if they do not have support I have never had an issue with First American agreeing to use one of my contractors.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Harold Justice

When I had a claim they were very responsive. The problem was not corrected and they immediately solved the problem.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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James Herrera

Professional and follow through. They respond to requests in a timely manner.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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John Bates

Dependable, they actually did what they say they would do.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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eddie perez

Very professional technicians; quality customer staff; prompt response; top notch company

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Jesus salcedo

I rate them like this because their service is real good and help you on whatever you need help on

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Becky

Reliable. Great service for the cost of the warranty.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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MUFID B AL-NAJJAR

past performance was slow and no consistant action but i am trying to see if this has improved

4 months ago

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Melisa

customer service is BAD.. No follow up and my issues are still not resolved. Oh you bet they are getting there monthly payment

4 months ago

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Verified Customer

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Miriam

Fast and friendly service. I would recommend this company.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Don Lutz

Helpful and lessons to understand. Thank you very much.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Garner

The response time is quick and the contractors are knowledgable.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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