First American Home Warranty

This company is a complete and total scam. They do not respond to you. They lie to you. My AC went out. I had to call them to assign a contractor and then they said they would send someone out in a week. It’s 90 here. No thank you. Then they said they would approve the person locally who could visit and take care of the issue the next day. All lies. They denied that saying it wasn’t hot enough not to wait a week. Lies lies and more lies. If you use this company you will be scammed. Can’t say it enough!

I can't tell you if a home warranty is worth it to you, its a form of insurance so you have to weigh your risk exposure. Generally, you are better off saving the money you would pay for the insurance and using that for repairs. But after a recent house purchase with many unknowns, I decided to keep my warranty for a few years. So far FAHW has been easy to work with and has provided good service. I have had three calls and they all resolved the issues the first time. The company is responsive and easy to work with.

Fast response and great service has been provided

Reply from First American Home Warranty

Jun 23, 2020

Hi Valerie. Thank you for your feedback. Have a great week!

Because it’s a good company and I never have a problem with them.

quick and efficient overall excellence with customer service and repair service

Subcontractors are slow in providing service

Reply from First American Home Warranty

Jun 23, 2020

Hi Nestor. We are currently experiencing a higher volume in claims placed. We sincerely apologize for any delays or inconvenience. Please be advised, we and the contractors are doing our best to accommodate our customers at this time. We thank you for your patience and continued support.

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When I first bought the house I had two minor fixes. My next renewal the premium was raised. I haven't had an issue since. I have not had premium decrease in 3 years. I really don't think that is fair with a used home purchase to have this held against me.

Reply from First American Home Warranty

Jun 23, 2020

Hi Melanie. We are not holding anything against you. We are only here to help. The prices for contract coverage change throughout the years as we go through transitions. However, we certainly do our best to keep costs as low as possible.

Repair requests are handled in a timely manner.

The agent disconnected my wife for trying to get a clarification from them

Had to wait weeks for a resolution, as well as had to chase them and the local rep to get any resolutions.

Reply from First American Home Warranty

Jun 23, 2020

Hi Catey. We are experiencing quite a few issues as we deal with the pandemic and the start of Summer. As difficult as it may be, we are doing our very best to accommodate all our customer's. We sincerely apologize for any delays or inconvenience you may have experienced during the handling of your claim.

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Excellent response time and great customer sservice.

Reply from First American Home Warranty

Jun 23, 2020

Hi Eva. Thank you for your positive feedback. Have a great day!

It was a hassle trying to get my washer and dryer taken care of. The vendors they use are NOT competent. Then when a replacement was needed and we picked a less expensive model, they wouldn't honor that and gave us way less than the washer was worth. We didn't want the same one, clearly it wasn't a good machine. The people were nice, but my dryer still sings!

Always helpful and I have not had any problems with them.

Reply from First American Home Warranty

Jun 23, 2020

Hi timothy. We are here when you need us. Have a great day!

Billing department, not on the ball. Paid service fee, notified I didn’t by account and mail. Sent in canceled check, confirmed by phone call that I had, and I still get letter saying I need to pay.

Reply from First American Home Warranty

Jun 23, 2020

Hi Robert. We apologize for that inconvenience. The service call fee has been corrected in our system and you are no longer to receive a notice for payment. Thank you.

Fast response, thorough, caring and knowledgeable technicians, professionals, on time.

Reply from First American Home Warranty

Jun 23, 2020

Hi Filomena. Our main goal is to provide fast and efficient service. Thank you for choosing us!

They Listen to the customer advice and concerns

Reply from First American Home Warranty

Jun 23, 2020

Hi Joe. We listen to you so that we can better the services provided. Thank you for your feedback!

Very professional, print and communication was great

Reply from First American Home Warranty

Jun 23, 2020

Thank you Kimberly. Have a fantastic day!

They use professional service vendors that provide dependable services.

Taking to long to get a simple job done. They made a mistake on the diagnosis and it has been down hill from there. It has taken me 2 weeks to get this straight and I have talked to 5 people from there and still nothing is done.

Reply from First American Home Warranty

Jun 25, 2020

Hello Joseph, Thank you for your honest feedback. We would like to apologize for any inconvenience you may have experienced with the handling of your claim, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Thank you.

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professional and customer service are very important to me, and I get that from this company.

Great response, friendly always a satsfied result.

Have good response in the past for request service.

Great company call for my refrigerator not working they were on it hassle free

They are always helpful and take care of my needs

They were very quick but I only used one time

This company is a joke. I have had to file 3 claims in 10 years and each time its an absolute nightmare. I will detail my most recent experience. I contacted them and started a claim on 5/28 for a refrigerator that had stopped cooling. I have the normal plan and the “ First Class upgrade” which covers refrigerators and other appliances. Once contacted they stated they would contact a provider. It took them 48 hours to contact a provider. That provider was supposed to contact me in 24 hours. That did not happen. It took 3 more days for them to reach out to me. Then they told me it would be 7 more days before they could come out to “diagnose” the problem .. 11 days without a fridge ..I asked FAHW to provide me with a replacement or compensation to get a temp fridge. I was told they do not do that. When I researched the providers they selected they had terrible reviews. 1 star on google, 1 star on yelp and an F rating with the BBB. I called FAHW and expressed my concerns. They stated that was their contractor and they didn’t care about the reviews . When I objected they said they would call around and find someone else. That took 24 hours and NOBODY would take the call for them. ( I called 5 repair facilities and all 5 said they could be there in 1 business day , all 5 said NO when I asked if they worked with FAHW.. Everyone said they don’t pay the prevailing rates for qualified repair techs, they said they don’t listen to the real solution and always suggest band aid repairs instead of solutions and all 5 refused to work with FAHW. The warranty company was unable to find anyone willing to accept the job beside the poorly rated company I spent 3 ½ hours on hold with FAHM over the course of 5 days trying to get a solution worked out. On day 6 a “manager” said we will give you 75 towards a rental fridge or a small fridge since its taking so long.. Really ??? I asked 5 days ago you said WE DON’T DO THAT and I gave away or threw out hundreds of dollars of food to prevent spoiling and NOW You offer this and act like you are doing me a favor Well the day comes that they show up to look it over. The guy spends 10 mins looking at it .. makes sure he collects my 75.00 service fee then says .. Yeah all the GE and Samsung fridges have the same issue , I do 30 of these a week but I have to order parts …Really you do 30 a week and have to order parts? SO he leaves submits the part request to FAHW and says they will have to approve this. ( this was on a Monday, they finally approved it on Saturday so the provider didn’t order parts until the following week on Tuesday lol) You can see these guys only care about your premiums not your claims. Its been over 3 weeks (almost 4 weeks) .. no fridge , no date set to repair it no updates despite calls, emails and messages on the website. The managers that were supposed to call me back have never done so, the person they were escalating this to urgently has not called me. I mentioned to them the providers horrible reviews all indicated this pattern and they assured me they NEVER had any issues with this provider whatsoever ..All lies , One of the appliance repair guys I spoke with at another local company said this is the only provider that will work with FAHW and they hire uncertified people and pay them poorly. He said they spend all day running around “diagnosing” for FAHW so they can quickly collect the 75 service fee and then when that diagnosis orders slow down they start scheduling the repairs . The reason the provider is in business with the horrible reviews is because WE are not the customer to them FAHW is and all they care about is making them happy. No other business could survive with these reviews ( hundreds and hundreds and hundred of 1 star reviews all with stories just like mine) Seriously google At your service in Kansas City and check out the laughable reviews Today I am filing a complaint with the BBB and the KS insurance commissioner and I will leave FAHW a review anywhere on the WWW that I can find so others can avoid these guys. I have been paying 65 per month FOR 10 years at 65.00.. Over $8,000 in premiums paid and claims are a joke.. I would tell you about the AC claim I had a few years ago but you wouldn’t believe me and I just finished paying another company over $1,000 to fix the damage the FAHW provider caused Terrible company all the care about is collecting premiums not paying claims and they will not send qualified people to your home you will get cut rate repairmen ordered to perform cut rate repairs which will cost you thousands in the long run Avoid these crooks at all costs

Very disappointed after the 3 or 4 times I've called them. They send low end sketchy hustlers. After replacing the element in my stove, didn't even push it back into place. Another fine group told me the air conditioner pump/wheel was dirty, THATS why its making the off balance noise,, kike tire at high speeds, and would cost about 1300.00 to take it apart and clean it. Told them to just put the cover back on and leave. This guy looked and acted like he had just got thru hitting a glass pipe in the beat up van he got out of. A neighbor had an a.c. company over for a repair and I asked if they could give mine a once over, I'd gladly pay the fee, didn't tell them what the other rip off artist told me about it being dirty, this guy takes one look and says its waaay old and needs to be replaced, it would be less than 700.00. I call First American back, they don't cover things because they make a noise. So I guess I have to wait till it completley rips itself apart so they can replace it. I will NOT be throwing money away on first american again. They always have an out, an exemption or excuse. They have to, how else could they make money, they can't of they actually pay good people to do the job.

I'd give them a zero if I could. Spare yourself the trouble and avoid them like the plague! I'm currently on hold for a supervisor again... HVAC went out and I could not get to talk to an actual person, all automated and the company didn't answer messages. I had to get a local company because it was 40 degrees outside and we were freezing. I called to see if First American would work with me about the bill, was it covered etc and more repairs were needed. Person said they were on it, a week later nobody knew anything. Supervisor said they were on it and did nothing. They finally sent a second company which misdiagnosed the problem-would have cost me more money of course. I've called so many times, sent a copy of the actual problem and they are still trying to bill me. Said I've been non-responsive, will turn this over to collection agency. Nobody knows what happened to the email I sent, it's not on my account. And they just hung up on me again. Spare yourself the trouble-a total waste of time and a rip off. They did nothing for $750.

We just moved into our new home and our air conditioning unit is not functioning. We called First American Home Warranty and they sent a technician out within a couple of days. That was two weeks ago. Every day we call to see when our air will get fixed and they tell us that “It’s in review.” We are sorry we paid for this policy. We are gonna try and get our money back. Complete stone-wall by their company. They must be hurting for funds. STAY AWAY from them! Save your money...

We have been waiting for a replacement/ cash out for our dryer for three months, all while my husband has a serious medical condiition. We were told 1) we would get it repaired in March. 2) Last week we were told they would send us a replacement 3) yesterday we were told they would send us the cash value as they could not find parts 4) Today they are telling us they are finding the parts. 4 different solutions for 3 months and no dryer. Please have someone call me today as I will be reporting this.

So- I WAS RECENTLY FIRED FROM MY JOB BECAUSE I TOOK OFF TOO MANY DAYS/HOURS FOR FIRST AMERICAN HOME WARRANTY TO NOT REPAIR A DOGGONE THING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Had warranty from April 2020 until now and they've been to my home a total of 8 times for the same two problems. They DON'T REPAIR ANYTHING - THEY DO THE BARE MINIMUM AND IT'S $75 EACH TIME YOU REQUEST SERVICE Microwave- called for not heating water ; theyve been to my home 4 times all together for other problems that "they continue to find" when they come out. I sincerely dont understand if youre coming to repair one thing, why you write down a host of other things, and then you come out to repair that issue, but you didnt bring the necessary tools to fix the job. They came out today, and guess what they did- NOTHING!!!!! He said that the wrong part was ordered and he would have to return some other day with the correct part, so now thats about 16 total work hours missed for me. Are you confused yet??? Believe me- I AM!! Water Heater - keeps going out; I had to manually restart it 3 times BEFORE I called First American. When they showed up, I practically begged him to repair the gas control as MY FRIEND THAT WORKS FOR THE GAS COMPANY SAID IT WAS A BAD CONTROL. He didnt fix anything; he manually restarted it just like me :(. I complained once he left - he showed up today and guess what he did- he took MORE PHOTOS!!!!! WHY? I KNOW WHAT THE ISSUE IS ALREADY, SO I BASICALLY TOOK TIME OFF FROM WORK JUST FOR THEM TO TAKE PHOTOS. I finally made it to work around 1145am (I was supposed to be there at 8am) and was immediately fired ; they told me that I have taken too much time off of work and they think that I am "making up reasons to not come to work". I tried to prove that it was First American and they didnt care

Everything was quick and convenient. From the first phone call to the follow up was excellent. Everything was done until my problem was fixed.

I have paid insurance premiums to American Home Warranty, totaling well over $4,000 but have never had to file a claim. Until something happens, I will have no basis to rate them on. They’re good at collecting payments, if I file a claim, we’ll see how good they are then.

Reply from First American Home Warranty

Jun 18, 2020

Hi Joe. We are here when you need us and will definitely put our best foot forward to provide you with fast and efficient service when that time comes. Meanwhile, thank you for choosing First American!

Great customer service! Fast and friendly service. They also checked up after repairs were complete to check satisfaction.

I been very happy with the service you have provided, however the last time service was needed for my rental property there was a confusion with the warranty and the service was not able to complete the work. This was a mistake on your end. So I wasn’t very happy.

They are quick to assign work orders fix the problem

Prompt with claims, great customer service

Reply from First American Home Warranty

Jun 17, 2020

Hello. Thank you for your feedback. Have a great day.

They listen. When a conflict occurs over coverage, they listen to the client.

they vry good at what they do. The cost very good

They do what they say they do at a good price

They have the lowest price for the most service I have found.

Quick response, items covered, price of deductible and monthly payment.

Always efficient and true to their services paid for!

Very helpful and did the job right and fast

They have gotten me service on my house in Utah in a timely manner all the time

Filing claims is easy, customer service is very knowledgeable and helpful.

Great customer service. The warranty covers so much, and one of the best prices.

Nothing was fixed called out for issues that never got fixes

My faucet was loose and its bolt was stuck due to rust and they said it’s not covered and I paid for the faucet and labor to replace it. Cost me $400. It should have been covered. Not happy at all. I do not recommend this company.

Very professional. The work was very clean, and the water heater installer went over everything for me.