Name: First American Home Warranty
Rating: 4.3

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Verified Customer

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Parvin Shariat

The technician Luigi was amazing knowledgeable guy. We are very pleased with his service. The arrival time changed so many times and we had to be prepared for up coming changes

2 years ago

Reply from First American Home Warranty

Parvin, We appreciate you taking a moment to share your experience with us!

Jul. 19th, 2022

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Calvin Fei Concord, CA

Perfect most of the time, a little disappoint recently with water heater experience. Two hoses were corroded, one replaced and the other not because one leaked and the other was just very rusty, this is an insane policy.

2 years ago

Reply from First American Home Warranty

07/20/2022 Updated Response

Hello Calvin,

We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate contractor, Harris Water Heaters INC. (Harris Water Heaters) reported the failure to the water heater was caused by corrosion and was leaking at the flex. Harris Water Heaters replaced the hot side water flex and nipple connections, and the unit was operating normally at this time. Harris Water Heaters returned to further diagnose as you were experiencing the same failure, and found the hot side nipple connection was leaking and repaired by replacing the gate valve and water flex lines. We have confirmed that your unit is operating normally and therefore consider this claim as closed.

Jul. 20th, 2022

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Verified Customer

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Helen Swintek San Jose, CA

Expensive. Only had to use them once. Came fast fix immediately, man was great, respectful, etc. Plus this is the first company we have worked with and it's been pleasant.

2 years ago

Reply from First American Home Warranty

Helen, Thank you for taking a moment to share your review with us!

Jul. 7th, 2022

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Day Manley Corpus Christi, TX

Most of my claims have been honored and I have been satisfied with services. I believe costs keep going up and I would like a discount because I have been a customer for over 5 years.

2 years ago

Reply from First American Home Warranty

Day, thank you for taking a moment to share your review with us. We are glad to know that we have been able to be there for you for five years! We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

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Kelsey Gittings Lincoln, NE

I haven't had to use them yet for anything, but signing up was super simple. The agent explained everything I had questions on. I look forward to giving them a call when the house eventually makes me

2 years ago

Reply from First American Home Warranty

Kelsey, Thank you for sharing your review. We look forward to providing you great service in the future!

Jun. 24th, 2022

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Barbara V Beckstrom Bella Vista, AR

I was very happy that FAHW replaced my refrig but when the new refrig wasn't cooling, I had to spend over an hour waiting for a rep. Then, she said it was a Mfg issue and I needed to call them directly. She said she'd send me the phone number via email. I never received the email from her. Do I need to call again and wait another hour??

2 years ago

Reply from First American Home Warranty

Barbara, Thank you for your review. As your unit is under manufacturers warranty, you can contact them directly at, 866.698.2538. We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Steve Grimes Virginia Beach, VA

Was dissatisfied with the way In which I have been unable to reach anyone by phone, either direct or to leave a Vmx about not being happy for an hvac tech to schedule an appt not sooner than 6/13/2022. Tried scheduling an appt with hvac pro and they're unable to see me till 6/13/2022.

2 years ago

Reply from First American Home Warranty

Steve, Thank you for sharing this feedback with us. We are glad that an appointment was able to be set and look forward to resolving this for you.

Jun. 10th, 2022

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RUSSELL SAPP Clearfield, UT

Anytime I have a problem or question I've been treated by very professional staff. They listen and get what I need fixed or replaced in a timely manner. Great service!

2 years ago

Reply from First American Home Warranty

Russell, Thank you for taking a moment to share your experience with us!

Jun. 2nd, 2022

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PATRICK D ELLIS LA Mesa, CA

I have had difficulties with the contractors FAHW uses. And when I find one who is reliable, I have to suffer through a pool of very subpar contractors. It too 3 months to a refrigerator repaired. I had plumbing contractor who was so incompetent, I had to call the supervisor to come over and look at the mess they left.

2 years ago

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Verified Customer

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James Dean Hedgesville, WV

Great plans available except hot water heater service. It should be fixed the day of service visit even if needed replacing. Hard to go without water

2 years ago

Reply from First American Home Warranty

James, Thank you for sharing your review with us. We will continue to be here for you should you need us in the future!

May. 24th, 2022

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Geeya Gibson Cleveland, OH

I was very impressed in the quick response in getting a technician out to service my hot water tank. I hope during the course of my contract that other calls are handled with the same swiftness.

2 years ago

Reply from First American Home Warranty

Geeya, Thanks so much for taking the time to share your review with us!

May. 18th, 2022

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Hooks New Braunfels, TX

Did not repair my refrigerator, I bought the refrigerator from the previous owner, when I had a problem the repair company could not get to me fast enough so I bought a new refrigerator and moved the broken one out of the kitchen, I have never heard back from first American. The broken refrigerator was the one that I bought with the house not a secondary refrigerator first American should repair it but they did not.

2 years ago

Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Chris Depner Salinas, CA

Recent experience with claim (Joshua K) was excellent. Handled our claim quickly and with a positive outcome. Dropped a star due to inability to add additional coverage for spa.

2 years ago

Reply from First American Home Warranty

Chris, Thanks for taking the time to share your review with us! We look forward to providing you great service in the future.

May. 5th, 2022

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Julie Walker Tacoma, WA

Fast and efficient customer service. I never have to wait for my service call to happen and the people who have come to my home have all been very professional.

2 years ago

Reply from First American Home Warranty

Julie, Thank you for letting us know about your experience!

Apr. 28th, 2022

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Ron Lee Cantonment, FL

In my opinion, if a service person tells the home warranty people that the electrical problem is the fixture is bad, then that should be covered by the warranty, because it's part of the electrical system. The light bulb is not, that I understand, but the other I don't.

2 years ago

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Naomi Nankin Scottsdale, AZ

When I called for a plumbing issue in 2 sinks, they sent someone out. Plumber said they don't cover this problem. I need to replace the faucets in 2 sinks...and some additional work. Since they don't want to (or won't) fix this I have to call an outside plumber.

2 years ago

Reply from First American Home Warranty

Naomi, Thank you for your review. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Ana Rstrada La Porte, TX

I am thinking about canceling First American because you don't cover toilet problems. Ci had to replace the wax rings and the flange because it was rusted because of age and it cost me $300.00. I thought the warranty was to help replace things that wear out.

2 years ago

Reply from First American Home Warranty

Ana, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what meets your needs.

Jan. 6th, 2022

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Donna Gorchesky Kyle, TX

This is my first encounter with them. Hopefully my work order for a new hot water heater will be approved quickly so the work can be completed by Thursday and I will be thrilled!

2 years ago

Reply from First American Home Warranty

Donna, Thank you for taking the time to share your review!

Dec. 29th, 2021

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JoAnn Bloch Wentzville, MO

Great customer service, BBB rating, past reviews read, and the fact that I can have someone at First American to speak to in case of future questions or concerns.

2 years ago

Reply from First American Home Warranty

JoAnn, It is always great to hear when our customers have a fantastic experience with us!

Dec. 21st, 2021

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Phillip McCants Hercules, CA

It's been almost flawless, however I still have an appliance problem that has lingered for far too long and I have no idea when the matter will be addressed in spite of the fact that I paid my service fee a month ago.

2 years ago

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Michael Hazard Dunnsville, VA

The time it takes to get the necessary service. Their refusal to take the word of their contractors as to the work required to correct a problem. The inability of some of their contractors to accomplish installation of a product requiring the homeowner to hire another contractor to finish the installation at the homeowners expense.

3 years ago

Reply from First American Home Warranty

Hello Michael. Thank you for your review. We have requested additional information from you.

Jun. 16th, 2021

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Terry white San Marcos, CA

Slow to respond, takes a long time to answer calls, when you get disconnected they do not call you back. The service company and home warranty are not on the same page. At this moment 3 stars are being generous. But they are very fast and good at taking the monthly payment from the bank!

3 years ago

Reply from First American Home Warranty

Hello Terry. We appreciate your feedback. We have sent you a message requesting for additional information. Thank you.

Jun. 8th, 2021

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Patrick Perl San Luis Obispo, CA

Our in-wall plumbing leak was resolved, but then drywall needs to be replaced. FAHW could not source a local contractor, and therefore told me to find my own for reimbursement. I can't find a local contractor, probably for the same reason that FAHW couldn't find a contractor, and now I am getting emails from FAHW saying that if I don't find a contractor soon then FAHW is going to close my claim. Unnecessary pressure on me to try to do something that FAHW couldn't do itself.

3 years ago

Reply from First American Home Warranty

Hello Patrick,

First American apologizes for any inconvenience you may have experienced during the handling of your claims and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate you have been pre-authorized up to $275.00 to hire your own independent contractor to patch up the drywall access created by the plumber. Once you have located your own contractor, please provide with their estimate/invoice for review.

Please be advised, First American considers your claim pending.
Thank you

Jun. 10th, 2021

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Constance Corpus Christi, TX

Customer service is always emphatic and the technicians sent seem to know what they are doing. I don't always like the extra charges but I've had no recurring problems.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback Constance,

Jun. 4th, 2021

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Debbie Brilling Atlanta, GA

Top notch service. Quick to respond when filing a claim and following up to make sure the work is done. They always send out professional workers to fix the problem.

3 years ago

Reply from First American Home Warranty

Thank you Debbie for your kind words and for choosing First American as your home warranty provider.

May. 25th, 2021

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Perry Hall Amarillo, TX

Great Company, met all my expectations and took care of my claim need immediately without any hassle. This is an excellent company to do business with.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Tripp Watsonville, CA

They respond quickly to my needs. They send my the name and phone number of the company that will help me. They follow up to be sure the problem has been fixed.

3 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Sharon Wagener Paso Robles, CA

Services are often not local. Refrigerator coverage ought to include ice crushers/beverage dispenser and respective equipment. Also, there should be an option for fireplace coverage.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Kevin Urland Emmaus, PA

Good response They are very good with getting your problem solved a little slow on your approval sometime but all in a good way I would recommend them to all home owners and buyers

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Maulet Atlanta, GA

Good service with the company that they use,and also the customer service people and the product that they replace in my home. It‚Äôs a good plan to have in emergency, they always get the job done.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Teresa Bonzon Manteca, CA

They are respond very quickly when you call . I've never had any issues with them I'm very satisfied I would recommend First American to my friends ..

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Sandy Fortin Los Gatos, CA

It's gives me peace of mind knowing that I have coverage for handling various home repairs as they arise, so I don't need to seek out specialists on my own.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Jane Anne Hayber Greensboro, NC

You have sent idiots that didn't know what they were doing & I'm left stranded even longer; you have not paid them when I have paid you - and they demand their money....like I have double payment money lying around. VERY IRRITATING. Getting an appt time when I'm at home and not at work VERY DIFFICULT.

3 years ago

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anthony q major

Outstanding service, every time I have had a problem, it's taken care of in a timely manner, I highly recommend them, especially if you are a home owner!!!

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Linda Pahrump, NV

There always there to help when I call they find me some to help right away they save time n moneythe co. They find are good about getting a hold of you as soon as possible

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Patricia A Richards Chico, CA

Quick response to service needs, usually within 24 to 48hrs I receive a call from repair company scheduling a service call. Repairs done in timely manner.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Deborah Harris Helotes, TX

The company they have a contract with for ac and heating, Air Force 1 is horrible! The techs display 0 knowledge, sympathy, or empathy. I had to go to an outside company for repairs. They removed a damaged part, ordered a new part then took 4 unsuccessful visits and I still had to get an outside company to repair my system. Air Force one had the gall to try to sell a product I did not need prior to the repair! Other contractors under them 5 stars then they leave first america. I wonder why..

3 years ago

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Robert Neumuller

They are very good at responding to my request, however, when a unit must be replaced, their replacement is usually inferior to the unit being replaced and so they get away with paying out a fraction of the actual equivalent replacement cost.

3 years ago

Reply from First American Home Warranty

Hello Robert. Thank you for your review. We determine the replacement based on similar features, efficiency and capacity to your current unit and cash payments are based upon our negotiated rates with our suppliers which may be less than retail. You may refer to your contract under Limits of Liability for additional information.

Dec. 22nd, 2020

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Melissa Goyer

Personable. Friendly, quick responses. Anytime i have had to use them, they were quick to get someone to respond. I have tried others and no one beats AHW

3 years ago

Reply from First American Home Warranty

Thank you for your review Melissa!

Dec. 18th, 2020

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BOBBY BUTLER

I had to wait four weeks to have my ice maker repaired, then it didn't work so I had wait two more weeks for a 2nd repair which also did not repair the icemaker. After that they offered me a replacement refrigerator that was no where close to the refrigerator I have. It laqked many of the features on m,y refrg. I took the buy out instead.

3 years ago

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Louis Szuch

Excellent service for over 15 years. I had had plumbing issues, electrical issues , and appliance issues. All have been taken care of quickly and professionally

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Pat

Only one claim but had help right away with a great technician who explained how to get more efficient results by adding a phone app and new equipment available anywhere.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Karl Waters

Always great service very reliable,always helpful. The price of the contract is very reasonable I feel comfortable with first American home they don't leave you hanging

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Sue Corradetti

I've had good experience with them. I was especially pleased when they replaced my microwave oven, making sure it was a convection oven as well as a microwave oven.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Andrew

My current repair call is already five months without receiving the new microwave from GE and to have them install it. Although First American is trying hard, and the manufacturer is causing the delay, I feel First American should be more aggressive in resolving this replacement microwave service call in a short period of time.

3 years ago

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Kelley Morfoot

I have had 2 service requests made years apart and both times they claimed to not have gotten the request even though the deductible was paid initially. It had to be resubmitted which added days onto the request. Both times the service appointments were made for a random day and time so I had to take time off of work. If they would have consulted about the appointment time I would have scheduled it for my day off which is during the week.

3 years ago

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Michelle

I received a very fast response to my claim. My central air died during one of the hottest summers on record and a new unit was installed in no time at all.

3 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Richard Whitetail

Wanted to get my microwave looked at and was convinced that there was no reason until it completely broke down although it’s making bad noises since we pretty much moved in last year.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Lamar Williams

I live in a more rural area. It is not easy to get repair vendors out to my area to do the necessary repair. First American Home Warranty has improved greatly in this area and the quality of the vendors to choose from.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Ashley Bao

I love the security of having the plan my only issue is, some issues there is a long lead time and repairs require approval and it is not fun to go with out a refrigerator for almost two weeks.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020