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First American Home Warranty

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2,904 User Reviews

7.8

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Daniel Whitt Atlanta, GA

Customer service give off a "you're a sucker" vibe when asking about items in question. Submitting request to completion takes way to long. It has been pending for weeks.

2 weeks ago

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Ami Sanghvi Cypress, TX

Excellent customer service, quick scheduling of service

2 months ago

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Reply from First American Home Warranty

Thank you Ami for your review.

May. 25th, 2021

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Margaret Sherrod Houston, TX

Timely response. Great Customer Service.

2 months ago

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Reply from First American Home Warranty

Thank you Margaret for your review.

May. 25th, 2021

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Juan Phoenix, AZ

Overall work done is very good but time to finish work took a little longer

2 months ago

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Reply from First American Home Warranty

Thank you Juan for your review!

May. 25th, 2021

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star star star star star

Veronica Reetz Savannah, GA

Great service & easy to set up appointment

2 months ago

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Reply from First American Home Warranty

Hi Veronica. Thank you for your feedback. Have a great day.

May. 18th, 2021

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Walter Johnson Portsmouth, VA

The service is excellent the techs were awesome

2 months ago

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Reply from First American Home Warranty

Hi Walter. Thank you for your feedback. Have a great day.

May. 18th, 2021

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Edward Leon Haynes Jr. Covington, GA

Always quick to service and at decent rates

2 months ago

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Reply from First American Home Warranty

Hi Edward. Thank you for your feedback. Have a great day.

May. 18th, 2021

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star star star star star

Tony Gelfand West Bloomfield, MI

Good service coverage with fair price point.

2 months ago

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Reply from First American Home Warranty

Hi Tony. Thank you for your feedback. Have a great day.

May. 7th, 2021

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S Imel Lakeside, CA

I’m satisfied with their service with my claim.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. We are happy to hear you are satisfied.

May. 7th, 2021

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Priya Snoqualmie, WA

Excellent service and the technicians the are sending will be knowledgeable

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Courtney S Huffman Cantonment, FL

They have been very responsive to our claims although it takes a little time to complete the claims

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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star star star star star

Elizabeth Jenkins Sultan, WA

Gives great service in a timely manner. I have told everyone how great you are.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Don Conover Shingletown, CA

FA has saved us thousands of $ and headaches over the years.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Pankaj Pandey Houston, TX

Good customer service, timely services, value for money, quick service.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Randy Blanchard Gatesville, TX

Past experiences had a problem finding a company to help with my needs, was told to do it myself.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Brenda Wake Forest, NC

Responded to my problem immediately and sent a reputable company.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Rosie Chambers Sacramento, CA

Hard to reach sometime an our A/C is making real loud noise an can’t seem get fixed.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Chad Walnut, CA

Good service & trustworthy. Prompt service and easy to communicate.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Scott Portland, OR

Always a great experience and never any issues with repairs.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Kim Skubina Kennesaw, GA

They have always been very responsive and quick to deal with any issues.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Judy Long Mesa, AZ

Service is good. I have not had any problems with what I need done.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Brian Baltimore, MD

They are responsive to your needs, the act quickly to resolve your claim

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Bob Milton, FL

Reasonably priced. Good coverage. Quick response to problems.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Robert R Saldana San Antonio, TX

Always very prompt on my needs. Staff is very friendly and professional

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

star star star star star

Laura Raymond Carson, CA

I have to admit that when it came time for us to renew our Home Warranty with First American, I wondered if it would be worth it. We had a small plumbing issue, a toilet that wouldn't stop running, and I couldn't figure out why. First American offers several ways to get in touch to request assistance, so I chose to contact them online. First American responded promptly and reassuringly, double checking first to make sure that it wasn't an emergency (it wasn't) before routing it to an appropriate vendor. The vendor was a little slow to get back to us, but once they did, they were a model of efficiency. My only complaint was that the scheduler/receptionist for the plumber was very abrupt, almost unfriendly, but she was efficient. The plumber who came out was very prompt as well as friendly, and willing to take the time to explain what exactly was wrong and what he was doing to fix it (the fill pump assembly was stuck open and needed replacing). He took the time to ask if there was anything else that needed fixing (not at that moment) since there was time left on the service call. It was a very positive experience, and well worth the money.

2 years ago

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Reply from First American Home Warranty

Hello Laura. We appreciate your feedback on your experience with us. Thank you for choosing First American.

Apr. 16th, 2019

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Intilis Sayreville, NJ

I was quite nervous after reading all the negative reviews, but my experience was terrific!! I called FAHW on Thursday, and they set up an appointment for Monday 7am-12pm with a Sears technician. I got a call at 705am on Monday that my technician was on his way. Chris from Sears arrived at 715am. He immediately diagnosed the problem, and had the part on his truck. He was able to fix my washer in about 10 minutes! I was amazed that it was fixed so quickly and easily. I realize that I may just be one of the lucky ones, but I’m hoping FAHW is trying to improve their customer service because of all these bad reviews. Good job Chris and FAHW!

2 years ago

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Reply from First American Home Warranty

Thank you Intilis for your review. We are glad to hear that Sears repaired your clothes washer. Thank you for choosing First American.

Mar. 20th, 2019

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Rita Ambris Modesto, CA

Excellent service always on time and resolves issues in a timely manner with great customer service

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Gloria Weiss Angels Camp, CA

Most of the service that they provided was excellent. When our furnace was not working the service was very poor.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Robert Thompson's Station, TN

Excellent coverage, professional and nice customer service folks, great companies that they utilize

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Lisa Brown Loma Linda, CA

They've been there 4 me everytime i needed them n followed up 2 make sure I was satisfied

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Rich Zogaric Placerville, CA

Easy on-line claim process, no problems with services and replacement when appropriate

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Allen Bergstrom Klamath Falls, OR

Great coverage, easy to use. Have had 2 claims, both handled immediately with great results.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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James Ingram Newalla, OK

I've only made one request and had to find the contractors myself and never got a call about my request. I had to call you find out the status.

4 months ago

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Deborah G Bakersfield, CA

They set you up with a contractor the same day and are very friendly and easy to communicate with.

4 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Terrance Andrew Revella Las Vegas, NV

Excellent company very prompt true professionals complete follow up immediate response

4 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Carolyn Johnson Redding, CA

Anytime I've had any issue anything under warranty at our house you've gotten this help so fast

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Bev Francis Indio, CA

Quick response and follow through. The professionals sent to do repair have been excellent.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Steve Okoli Bakersfield, CA

Customer satisfaction is excellent. Timely response to calls are very impressive

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Catherine Madeja Walsh, CO

Good rates, great customer service, good communication/giving us status updates,

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Albright Castle Rock, CO

Pretty 3 service overall. I plan to use them again. Been with them for over 15 years.

5 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Susana Summers Cape Coral, FL

They are nice and act fast. I called them 3 times and the service was fast and they use 3 companies

5 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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John & Norma Payton Antioch, CA

The provide 3 service. And when you call them with a problem they get to it fast.

5 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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victor espinoza Tucson, AZ

This company is horrible. They take their time to fix anything and then try to rip you off with swapping a $2500 dryer for a $750 one. No way, it's only 1.5 years old! On top of that they never completely repaired our fridge. The company that came out to fix it stated that it needs to be replaced, First American closed the claim. After many calls nothing happened. Stay away!

3 months ago

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Reply from First American Home Warranty

Hello Victor. Our records indicate you placed a claim on March 9, 2021 for your clothes dryer which does not stop spinning, even when turned off. First American dispatched an independent contractor, Arizona’s Heating and Cooling Doctor LLC, to diagnose the failure. The contractor reported the control board and two relays have burned out and recommended replacement of the parts. First American attempted to locate the parts, however, the parts are no longer available. On April 6, 2021, First American offered a replacement dryer as the parts for repair are not available. Per your home warranty contract, First American will replace with equipment of similar features, capacity and efficiency however does not match brand, color or dimensions. You declined the replacement offer and requested a cash payment. Per the home warranty contract, First American may offer a cash payment in lieu of repair or replacement at the company’s negotiated rates with suppliers which may be less than retail. On April 9, 2021, you accepted the cash payment in lieu of replacement. Please allow 7-10 business days for the processing and delivery of the check. Please be advised, First American considers your claim closed. Thank you.

Apr. 9th, 2021

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K Rich Ponte Vedra Beach, FL

having to wait 2 weeks for an A/C company in the hottest part of summer in Florida is unacceptable. Having to wait a week for a new refrigerator part to come in is not acceptable. No refrigerator for a household of 6 for a week! Parts should be no more than a day or two away.

3 months ago

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Reply from First American Home Warranty

Hello K Rich. We understand your frustration. We have messaged you for additional information.

Apr. 17th, 2021

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Kimberly Clinton, MS

I have enjoyed the customer service as well as the timeliness provided by First American Home Warranty.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Birdie Noel Wichita, KS

Not a 5 star simply because sometimes I have had to wait for 4 or 5 days and when something goes wrong , of course we want it fixed immediately

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Karen Simpsonville, SC

Every time I call to have something fixed they are always kind and get the job done. Over 10 years now.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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