Cinch Home Services Reviews

We have had a SEARS - CINCH Home Appliance Warranty for several years now for our high-end kitchen and laundry equipment. On January 13, 2024 we noticed the refrigerator not cooling or freezing properly, so we followed the online warranty repair request instructions, paid the deductible, and then found out their contracted service provider, REX Services, couldn't even be there until January 16th, and then only to diagnose the issue and order any necessary parts as apparently gone are the days when they dispatch a fully stocked repair vehicle and technician! By the time somebody showed and assessed what was needed, all the hundreds of dollars worth of fresh and frozen food had spoiled and needed to be thrown-out! We waited and waited for the parts to arrive and then found out they weren't even ordered until January 25th - 9 full days after their technician was here! We continued to wait and wait and made several unanswered and unreturned calls then finally - we heard from customer service on February 2nd that some of the repair parts were not available from their preferred supplier and they decided to replace the unit instead of repairing it (even though the parts - all in-stock - could have been ordered from a different supplier). THIS IS NOW A FULL 3 WEEKS WITHOUT A REFRIGERATOR! So we look at the email with the replacement refrigerator they are allowing us to select from at HOME DEPOT - which still would need to be ordered and then a delivery date set up - and find it is just your garden-variety side-by-side refrigerator with a stainless steel front - but NOT the all side, fully-wrapped stainless steel GE PROFILE unit we have which is the center-piece of our kitchen. Totally unacceptable! So their final offer to us was a $1425.00 cash settlement on a $5000.00 refrigerator - and then no future refrigerator claims could ever be made under our warranty plan, inspite of our plan's $3000.00 refrigerator coverage maximum! We reasonably requested a larger settlement amount for this higher-end GE PROFILE unit given our plan's coverage amount and current replacement cost but their low-ball cash or Home Depot replacement offer was our only options. Considering the money we have paid over the years for coverage, if you need to make a claim, be forewarned that we found through our unpleasant experience that the SEARS-CINCH WARRANTY as well as their contracted service provider to be UNACCEPTABLE AND BASICALLY WORTHLESS for us!

I just got off the phone with a supervisor named Teresa P, she was rude, she hung up in my face, and didn't call me back but she put in the notes that she tried to call me back twice and I didn't answer so she left a message, that's a lie because I've been trying my best to contact her and my voice-mail is full and don't receive messages. With the low integrity that she has a a supervisor let's me know that I don't want to deal with this company. I've been with them for years and my mom have too, I'm canceling my service as soon as I get my heating fixed and I'm going to cancel my mom's account as well. I wish I could leave zero star's. I talk to another supervisor that was nice and I do appreciate her her name was Velinda for that, but that's not enough to make me stay. I just had a baby, my heat is not working and I have 4 babies so I was only asking that they escalate my order and she was mad that I asked I guess. I will never deal with this company again

Here is my story. My family have been suffering from heat without air conditioning for a month now. Moisture has appeared in the house. This caused all the doors in the basement to swell, and they can no longer be closed. Also, the moisture caused water condescension on surfaces of pipes in the basement, which eventually drops down to the floor and results in a mold formation.  My son has asthma, and I am afraid that he will start having complications soon. We spent hours talking to representatives of this company, yet nothing is getting done. How can I convince them to provide us a comprehensive, written response on my inquiry? What are we supposed to do, go to court, file a complaint to the state or the US federal authorities?   Cinch agreed to replace the heat pump and the air handler in our house. However, I was not able to find out what system they offered until it arrived. Because our son has asthma, we decided to find out if we can buy another system on our own, the one having enhanced air purification and filtration.They said we have only two options: 1) install the system they offered or 2) get a $1,975 check from them and accept ALL the expenses for the purchase and the installation of any system we chose on our own.  My numerous attempts to reach anyone who could provide a comprehensive explanation on how they determined $1,975 amount for the reimbursement failed.

Called and was on hold for an hour. Finally spoke to a young man and he was looking into my account. Put me on hold three times. After the third hold we were disconnected. No attempt was made to call me back even though he had my home number and cell number. Called again and was on hold for half an hour. Spoke to a young lady and explained what happened. She did try and assist me and asked her not to put me on hold which she didn't . Said there would be no charge for the service call and half hour later got an e-mail that they charged my credit card $135.00. There is no such thing as customer service anymore. Companies are all about the money and greed and take no pride in their companies image anymore.

Had the same dismal experience with this company- they acquired my old warranty company unfortunately. Twice they have cancelled my policy without warning before the end date- I have called customer service only to be told they cannot tell me why. Both times my credit card used for autopay has been fully functional. I just tried calling again to find out why my account was cancelled and had to deal with “Nicole,” who was combative, rude and unhelpful. She initially said she could update my payment information and then said she couldn’t, she was just a claims representative. When I asked her why she had changed course she became accusatory and acted like I was unhinged- it was like speaking with a paranoid person. Apparently now I have to call another number on Monday. In the year and a half I’ve had the home warranty I e made one claim- the plumber they sent out, Mainline Plumbing in Tacoma, wa sent out an inexperienced plumber who didn’t fix the problem. I found out via trying to get a new provider approved that Mainline Plumbing had billed Cinch for installation of a brand new disposal when they had merely snaked my drain line (and only 20 feet which didn’t resolve the clog). Cinch became aware of this fraud and did nothing. They suddenly had no other plumbers available in my area and authorized me to find my own. I paid another plumber $250 to scope and diagnose the issue and presented a detailed estimate to cinch as required. They refused to pay the diagnosis fee (despite a rep lying to me and telling me it was authorized) and then refused to pay for the fix stating the estimate was not detailed enough. So essentially they got out of paying to fix my issue and Mainline Plumbing got away with defrauding Cinch by billing for a phone service. Mainline Plumbing also had a 90 day warranty on their services and even though I repeatedly called the owner to get my clog fixed after the initial fail, he dodged me and called me back in a Friday night before a three day weekend and said he’d have to get authorization from cinch before coming back. Not true as he has his own warranty on his work. I now know that he was delaying because he’s fraudulently billed the company for a disposal I never received. This company is beyond dishonest and dysfunctional- stay away.

Wish I could put zero stars. This is what Sears Home Warranty has changed into. When my credit card expired, I tried to get into the system to change to a more current card. It didn't show I owed anything so I let it slide until they sent a paper copy of the letter asking me to renew by mail or by logging onto the sears site. I went there, it directed me to the Cinch site without warning me it would be a different company. It still shows I am current on payments but then would not allow me to file a claim as I am "behind" on payments. No one to answer the customer service line. When I clicked on "chat" to get help, I got a message that "something went horribly wrong." Yes, yes it did. Sears should not have sold out to Cinch. No recommendation for this company.

It used to be Sears, and they were much easier to work with. Cinch could not find a tech to come out for the AC unit so they told me that I should get my own and they would reimburse. It took a month, someone came out, did the diagnostics and now they say they won't cover it. Nor will they remburse the diagnostic. Two months later and the AC is not fixed. Its August now. Here is a copy of what was sent to me in an email: I would like to take this opportunity to apologize for any delay in service and for any inconvenience you have experienced. Currently, a pre-qualified network service provider is not available in your area. We can allow you the option to contact a local service company of your choice to expedite your service request. Please have the service technician come to your home and diagnose the failure. If the out of network service provider is unwilling to accept third party billing, we ask that you pay the service call fee in full, and we will reimburse you for the amount in excess of your deductible. As a reminder the non-refundable deductible associated with your claim is $100. This amount is due regardless of whether the claim is subsequently approved or denied. The tech called and called, pushed prompts and could not reach out to a live person to get the approval to proceed, so they did not. Don/'t believe they will have a supervisor reach out to you either. That's their answer when they want to get you off the phone from a complaint. Look for another company.!

The Worst Company for a Homw Warranty we have ever had in 20 years of having them. Customer Service has got to be the worst! You call get transferred a bunch or hung up on? I have had home warranty’s for 5 different homes and they have to be the absolute worst! Please don’t waste your money on them like we did.

Horrible experience. Had problems with sewer. Cinch sent a company in which the technician did not speak any English (Russian) and clearly did not know what he was doing. Had to hire a private company. Cinch made me pay $165 for nothing.

Okay, for starters I had 3 different companies (none spoke english) come out to my house to look at my AC unit. I took off 6 days of work, twice no one showed up, and after all that, they still denied my claim. They are money sucking pieces of crap. Any chance they can deny something they will. They use the bottom feeder companies that have one employee that most likely is in their first year of apprenticeship to look at your issue. Then, they say "oh a supervisor will call you soon" and what do you know? NO SUPERVISOR CALLS.