Name: America's First Choice Home Club
Rating: 3.4

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Gregory Blanchard Grimes, IA

I originally reported my claim as a broken garage door opener chain. The company’s technician upon further examination found that the failure was due to "a fatigue fracture in the opener…The chain was actually intact, contrary to first appearance." The opener itself is covered under Choice’s warranty. I asked for full reimbursement of what I paid their technician to complete the repairs (as they refused to pay anything when he was at my house and after a full explanation), minus the service call fee of $60. Choice subsequently, and after my complaining to them, offered to only pay the cost of the garage door opener, and denied the labor, I asked why, and the adjuster said, “Because we denied the claim for being a broken chain.” I pointed out that the chain was not broken, to no avail. I got supporting documents from their technician, sent them to them, received one phone call that went to my voice mail, returned the call twice with no response. I have filed insurance department complaints in two states, NJ where Choice is domiciled, and my state.

4 years ago

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Mark Delgrosso Gordonsville, VA

There are more extensive warranties out there. Read the contract carefully. Items that are older are not covered but newer items are even though they probably still have a warranty. This is not a full warranty on an item. There are lots of loopholes. We have another warranty company and they cover the entire unit or appliance bumper to bumper. They also will replace the item with one of equal value and not only give you the depreciation value.

4 years ago

Reply from America's First Choice Home Club

Mr. Delgrosso,
All appliances come with only a 1-year warranty and AFC is here to pick up coverage after that. We wish you the best and appreciate your time with us.

May. 30th, 2019

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Rosemary San Antonio, TX

Tyler was extremely helpful in making the right choice of coverage for my home! I have peace of mind that I won't have any surprises if something breaks down in my home.

4 years ago

Reply from America's First Choice Home Club

Thank you for the feedback Rosemary! We look forward to servicing your home.

May. 22nd, 2019

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cory kron Muskego, WI

I am in the market to purchase a home warranty. I filled out the information online and of course my phone rings instantly. The rate online is higher then some of the others and I wanted clarification on septic pumping. Its an add on for $5.00 per month and the septic tank gets pumped once every three years. So 3 years is $180 plus the $85 service fee would cost $265 to pump out the tank, I can call them direct and have it pumped for $200.00. The lady was rude and asked if I was here to argue because she is there trying to sell a home warranty. All of these places seem shady.

2 years ago

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Timothy Kasperek Minneapolis, MN

Can not give you a good rating due to the poor customer service we have received. We set up original contacts as needed as a convenience to our busy work schedules and some how can not be retrieved. To deny the mistake on your end and not take responsibility is not satisfactory. On top of it all helping to find a technician/Service to work with. The experience has been more than frustrating and us question your creditability.

4 years ago

Reply from America's First Choice Home Club

We apologize that we did not have Yolanda listed on the account as per your request. This was an error. Human errors do occur but are not an excuse. Please be aware we are currently reviewing your request and will be in contact with you shortly, thank you.

Nov. 25th, 2019

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Mo Katy, TX

STOP! Please Read Before you Buy AFC I purchased AFC on July 31, 2019 and I was told it will have a 30-day waiting period, my credit card was charged immediately. The sales agent told me that I could file claims after August 31, 2019. 52 days later, I filed a claim online, got a call from AFC the same day and declined the coverage because I was still under 30-day waiting period. AFC has deceived me, I am filing a complaint with BBB, Texas Attorney General and TDLR

4 years ago

Reply from America's First Choice Home Club

Mo,
I do not show that you are a member of AFC Home Club.

Sep. 24th, 2019

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Lorraine Peyton King George, VA

Sales personnel was awesome, experienced and very caring and friendly. I am sure I will be very pleased with this company.

4 years ago

Reply from America's First Choice Home Club

Lorraine, we appreciate your feedback!

Aug. 28th, 2019

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Wendy M Budde San Marcos, CA

The last time we used our warranty, we had to call to get clearance before the plumber could do the work, we had to wait on hold for a long time. Also, the door of our microwave broke, not covered under warranty

4 years ago

Reply from America's First Choice Home Club

Please be aware all companies have to give approval before a job can be completed. We apologize about the hold time as we do prioritize technicians. I do show we have covered all requests except the Microwave as the handle fell off and that is not a mechanical failure. Home Warranty is for mechanical failures on items. It is industry standard that physical items are not covered. We do apologize for you not being 100% Satisfied and would like to waive your next service fee. Thank you for your feedback.

Jul. 24th, 2019

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Shelley Glassman Trabuco Canyon, CA

Prompt courteous service. Everyone I spoke too was so helpful. They knew all costs and clearly stated what my coverage would cover.

4 years ago

Reply from America's First Choice Home Club

Ms. Glassman,
Thank you for the feedback. We are happy to service your residences. Keep in mind with AFC you rates are guaranteed. We also have a 3-year plan which will save you a lot of money. We look forward to servicing your needs in the future.

AFC Home Club

Jun. 26th, 2019

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Elizabeth Grippo Monroe, NC

Connor was extremely thorough and answered all my questions. He was very knowledgeable and helped me make an informed decision on my home warranty.

4 years ago

Reply from America's First Choice Home Club

Elizabeth, thank you for your feedback! We are pleased to hear you enjoyed speaking with Connor!

Jun. 17th, 2019

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maria arteaga San Diego, CA

It has taken over 30 days to process payment reimbursement and I have had to make phone calls to inquire about when I can expect to receive it. There is a long hold when I call. That is the reason for 3 stars.

4 years ago

Reply from America's First Choice Home Club

During the summer months we are a bit busier but if you press 4 for billing during 9am-4:30pmEST there is no hold time and they can answer your questions on any reimbursements. I show the receipt was attached on 5/10 and the reimbursement was mailed 6/4 so you will have that very soon. Thank you for your time with us.

AFC Home Club

Jun. 5th, 2019

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Shirley

I was having an "off" day, having trouble getting thoughts together. The Sales Rep was patient with me and helped me renew my policy.

4 years ago

Reply from America's First Choice Home Club

Shirley, we are pleased to hear you felt our account manager was helpful!

May. 31st, 2019

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Ellyn Rockingham, NC

AFC approved repairs at my home. They spoke to the contractor that I arranged a couple times. They gave him authorization to do the work. They told me all I had to do was submit a paid receipt to be reimbursed. I had the work done, I sent in the receipt. Weeks later I do not have my money. I am wasting a great deal of time on phone calls, emails, etc. And I do not have my money.

4 years ago

Reply from America's First Choice Home Club

Please be aware we allow you to choose your own technician but per verbal and recorded calls and or published guidelines they must be licensed. AFC cannot be held liable for repairs or mistakes made by an unlicensed plumber. The service manager is reaching out to you today to go over these items. Fraudulent license numbers were given which caused AFC to open an investigation and deem your tech to be inefficient. No Home Warranty can reimburse services done by an unliscened person.

Page 11 Guidelines
If CRAST approves the Member to obtain their own Licensed Technician please be aware,
• CRAST will not reimburse any Member for work done by an Unlicensed Technician.
• CRAST will not be held responsible for any Failure to the Home on a System or Appliance that was Repaired or Replaced by an Unlicensed Technician.
• You (the Member) waive all rights to Service on the Appliance or System that was
repaired or replaced by an Unlicensed Technician

May. 30th, 2019

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HVAC Service Westminster, MD

i found the class of contractors sent to provide service unprofessional, disrespectful, and use the service for aggressive up selling. It took multiple people to resolve the issue and we ended up hiring our own contractor to get it done right.

4 years ago

Reply from America's First Choice Home Club

We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!
We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!

Service Team
AFC Home Club

May. 30th, 2019

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CALIFORNIA Highland, CA

I wish I could give them ZERO stars! I was with AFC for 18 months when my A/C went out. After 8 days, they offered us $180 toward a $3,400 replacement. When I told them to cancel my account they told me a manager would get back to me in a day or so. RUN, don't walk away from AFC.

3 years ago

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Clara Wyatt

Representative was courteous and able to answer my questions. Was given the name of the company by Consumer Reports.

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback!

Aug. 12th, 2019

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Abigail Rosario Mendez Victorville, CA

Worst Home insurance, I was promised services for my pool and in the end the pool robot wasn’t covered as promised when I initially got the insurance. Many supervisors have contacted me about it and no one is able to resolve.

4 years ago

Reply from America's First Choice Home Club

All home warranties cover items in the pool that are built in. No item that can be removed i.e, pool cleaning robot are covered. We cover the mechanical pumps that keep the item working but if there is a failure within that item it had to be shipped back to the manufacturer. AFC refunded your pool coverage and I see this has been completed and the case satisfied.

May. 30th, 2019

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theresa proffitt Knoxville, TN

I think it a good value . And even for vets. the only thing is it would be nice if they paid 100% of the Free-on like first American does .

4 years ago

Reply from America's First Choice Home Club

Theresa, we appreciate your feedback on our coverage. Thank you!

May. 30th, 2019

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Georgina Chatsworth, CA

You like to deny everything. You try and find every little reason to not cover something I pay for. When you do send someone they are horrible. Rude, unprofessional, and try and rip you off. Your customer service agents are trained to say no.

4 years ago

Reply from America's First Choice Home Club

I do not show you are a customer with AFC Home Club. Are you sure you reviewed the correct company?

Service Team AFC Home Club

May. 30th, 2019

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Susan Haugh Redlands, CA

What they would do was limited, but they sent someone out quickly. Our repair was done efficiently. The staff was polite and efficient.

4 years ago

Reply from America's First Choice Home Club

Ms. Haugh,
Thank you for the review. I have researched your accounts and see that all service requests you have had were paid in full. If there was something else you were not satisfied with please reach out to us at 855-613-4555. Thank you.

May. 30th, 2019

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E C Crouse San Diego, CA

I was disappointed that when I had my refrigerator repaired, I was told it will never be repaired again and I will have to buy a new one if there are further problems.

4 years ago

Reply from America's First Choice Home Club

Mr. Crouse,
These are your properties so AFC will never force you to do anything with your appliances that you do not want to. If the unit can be repaired you will always have that option but if the unit is above is fair market lifespan and you choose a repair it is not very conducive due to age. Therefore we give the option of repair or to take that towards replacement. If the item is replaced we will fully cover that item in the future. If you have any questions or want to speak with a service team professional please call 855-613-4555.

May. 30th, 2019

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Doug Foerch Vernon Hills, IL

They talk a good game about how well everything will be covered, but when you get down to putting in for appliances to be fixed, you find out there are all kinds of fine print that disqualifies your item or part of your item from being covered.

2 years ago

Reply from America's First Choice Home Club

We are pleased that we got to speak with you today about the product and produce a better understanding of what the warranty does and how it is different than insurance. We are always here for any questions and look forward to helping you in the future

Dec. 17th, 2021

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Richard Apollo Beach, FL

The salesman, Kevin was very knowledgeable and answered all of my questions. He also explained the various options.

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback.

Aug. 12th, 2019

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Andrew Burgos Las Vegas, NV

Dave was great and very knowledgeable. He assisted me in choosing the right plan that fit our home.

4 years ago

Reply from America's First Choice Home Club

Andrew,

We are here to help!

Aug. 12th, 2019

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Jeff Dallas, GA

Easy to get signed up for new service. Payment terms are great! Coverage options are good.

4 years ago

Reply from America's First Choice Home Club

Jeff,

We look forward to servicing your homes needs. Thank you for the review.

AFC Home Club

Jun. 12th, 2019

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Armand Bendersky Highland Park, IL

I had a good conversation with Everette and then the TO'd me to Randy. Both were knowledgeable and personable.

4 years ago

Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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LFulgenzi Tucson, AZ

Very clear and professional. Explained in detail various protection policies and their costs

4 years ago

Reply from America's First Choice Home Club

We are glad to hear you were pleased thank you for the review

Sales Team
AFC Home Club

Jun. 5th, 2019

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Debbie Olathe, KS

AFC is the BEST choice. they do handle claims quickly. customer service is wonderful.

4 years ago

Reply from America's First Choice Home Club

Thank you for reviewing Debbie! We are pleased you received excellent customer service and look forward to servicing your home in the future!

May. 30th, 2019

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Michael North Granby, CT

Worst experience ever with a home warranty company. They did not cover anything that needed repairs in the home. The customer service agents were inept at best. Don't waste your money on this group!

4 years ago

Reply from America's First Choice Home Club

Michael,

I have researched what seems to be your account and I see covered service requests. If you would like to reach out to us I would love to go into more detail on how to help. We normally get 5 stars due to our service team and i'd love to hear your input.

Service Manager
AFC Home Club
855-613-4555

May. 30th, 2019

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Shauna Johnson Duluth, GA

This is not a home warranty company. Its a home club. So, you spend the same amount of money that you would for a warranty, but not the same benefits. I would NOT recommend this company to any of my friends and family.

4 years ago

Reply from America's First Choice Home Club

I show you are no longer a member so I was unable to reach out to you directly. We offer coverage for appliances and systems along with added benefits and protection for your home. Home Warranty coverage is fairly standard across the board but we lock in rates and gurantee work for the life of the program. If you have questions or concerns please feel free to reach out to us.

May. 30th, 2019

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Nuage Houston, TX

AFC provides good service and has reliable technicians to repair the problems that arise on a home.

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Nuage! We look forward to servicing your home!

May. 30th, 2019

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reida k jones Malaga, WA

so far your company can't find service provider for the toilet and my son is getting the run around over the washing machine

4 years ago

Reply from America's First Choice Home Club

Reida, one of our account managers will reach out asap to advise on the status of your service request!

May. 30th, 2019

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granny judy Bennett, NC

Do you need service because your appliance is old? Failure due to "normal wear and tear"? If you are considering a home warranty plan, forget Choice Warranty! Read the contract for what is not covered.

4 years ago

Reply from America's First Choice Home Club

Please be aware we are not Choice Home Warranty please remove this review and place it on the right site. Thank you.

May. 30th, 2019

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Keith Bennett Buena Park, CA

My experience with America's First Choice is short they bother all the time and can't sell me a home warranty because they can't sell to a California resident so my thought is not so good

4 years ago

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C Scarpati Tempe, AZ

Quick service when starting a claim. The providers of the service have all been good

4 years ago

Reply from America's First Choice Home Club

Thank you for reviewing! We are pleased to hear your claim with AFC was quick and easy!

May. 30th, 2019

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Mark Crystal Lake, IL

Read the fine print before you sign up. Very misleading on major items like furnace and air conditioning. I would never recommend this company to anyone, in fact will make sure to point out not to go with AFC home club.

4 years ago

Reply from America's First Choice Home Club

Mark, We are sorry to hear you were not pleased with the coverage. We are one of the only companies who have no limits on HVAC but the current system in the home does make a difference on what we can replace the value with. The manufacturers of these units all state these units should be tuned up likes a vehicle every few years so as long as the units are taken care of we cover them.-AFC Home Club

May. 30th, 2019

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Mary kersey San Antonio, TX

I had them last year and am not renewing because they will find a way to deny coverage they also did an auto billing without my knowledge however they just indicated that my money would be credited back to my credit card

4 years ago

Reply from America's First Choice Home Club

We are sorry to hear that you will not be renewing if you have any questions feel free to contact 855-613-4555. Thank you for your time.

May. 30th, 2019

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R- Platinum Investments Hatley, WI

I was very pleased. My questions were answered and I have a good feeling about selecting AFC for my Home Warranty Co.

4 years ago

Reply from America's First Choice Home Club

We are pleased to hear you had a great interaction with our service rep!

May. 24th, 2019

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Brian Tyler Aledo, TX

The worst home warranty you can get. They say they cover things but make you jump through hoops to get the to actually fix anything or they deny coverage all together

4 years ago

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Sue Gallipolis, OH

The gentleman I spoke with was very nice,polite and knowledgeable.

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback!
AFC Home Club

Jun. 26th, 2019

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Randall Owensboro, KY

Very helpful with all questions I had about the warranty and coverage...

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Randall!

Jun. 17th, 2019

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Namit Mehta Marietta, GA

The sales manager was very polite & professional. Answered all my questions.

4 years ago

Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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Alex Lakewood, OH

I have had to call them twice, and both times they were great.

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Alex! We are pleased to hear the service was great!

May. 30th, 2019

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Dennis Attleboro, MA

Easy to call the customer service. There’s no long wait too.

4 years ago

Reply from America's First Choice Home Club

Thank you for your review Dennis! We strive to provide excellent customer service!

May. 30th, 2019

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Tracy Springfield Grand Prairie, TX

I have not had a pleasant experience since signing up. It is an annoyance the way we turn in work orders. There is just so many things I could mention. I am getting a refund

4 years ago

Reply from America's First Choice Home Club

We accept invoice via email and text. We have texted a link to your phone to provide the invoice. Streamline and simple process, hopefully, this helps!

May. 30th, 2019

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Rose Festus, MO

Was lied to. Then excuses. I’m very disappointed in your company and at this point I would not refer anyone to your company.

4 years ago

Reply from America's First Choice Home Club

Rose, We sincerely apologize you feel you were lied to. We are very transparent. Not only do you have our own account representative for questions at any time but we give a full 30 day 100% money back guarantee for you to review all your coverages.

May. 30th, 2019

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Stephen Ernest Baldwin Rancho Cucamonga, CA

Needed them only once so far. Washing machine went out and they were here for me.

4 years ago

Reply from America's First Choice Home Club

Thanks for your feedback Stephen!

May. 24th, 2019

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Patricia A Peed Lenexa, KS

It was a pleasant experience and very knowledgeable. Just signed up for our 3 year home warranty.

4 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Patricia. We look forward to servicing your home!

May. 24th, 2019

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Jessica Spring, TX

Joe was very helpful and answered all of my questions. Thanks.

4 years ago

Reply from America's First Choice Home Club

Glad you enjoyed our customer service!

May. 23rd, 2019

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Robert Mesquite, NV

I was satisfied with my first contact and all my questions were answered.

4 years ago

Reply from America's First Choice Home Club

We appreciate your feedback!

May. 23rd, 2019