American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.
With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for.
Read American Home Shield reviews below as well as the pros and cons of the company.
American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.
In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.
American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.
The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.
American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:
With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.
American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.
This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.
Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.
American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure.
As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.
American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.
American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.
Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers.
American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.
There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs.
Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues.
If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions.
Star Rating
8,135 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
M. Broderick
Dishwasher still broken repairmen said can not be fixed now 3 weeks I've not heard anything from anyone else from HOME SHIELD
Reply from American Home Shield
Feb 10, 2021
M. Broderick, I hate to hear about the delay to have the dishwasher repaired. I would be glad to speak with you to reach a resolution.
Verified Customer
Jonathan Jaurigue
Prompt service and personable serviceman
Reply from American Home Shield
Feb 11, 2021
Hi Jonathan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Gale
The technicians are so nice, and want to give their best service
Reply from American Home Shield
Feb 11, 2021
Hi Gale, We hope you continue to enjoy AHS and the technicians we provide!
Verified Customer
Hemant Gupta
easy scheduling, job got done right. So far, each company did a great job of working out the issue.
Reply from American Home Shield
Feb 12, 2021
Hi Hemant, It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!
Verified Customer
Laura
Agents varied in ability to help. I had a refrigerator issue. The first service was in May. I was promised a call back from then since it could not be repaired. I never received a phone call. I had several phone calls(over an hour) to resolve the issue. Finally, I was told a certified Samsung repair man would be needed to confirm that nothing else could be done. One was to call me but never did. When I called him using the phone number given me by AHS, the man who answered said he was not a certified Samsung repair person. Needless to say it was frustrating. I called and got an agent who spend nearly an hour finding one for me and had me stay in the phone until I had a confirmed appointment. She was great. The Samsung repairman was great. However, the refrigerator remained in repairable. He told me an AHS adjuster would call me. I got no call. Frustratingly I had to call and repeat the entire saga to a new agent. He was not sharp. Said I needed new parts. Finally, he understood and put me through to purchasing. They sent an email and I got some compensation. So that part was ok. 1 follow through, 1 communication , mixed ability repair people. All in all it took almost 7months.
Reply from American Home Shield
Feb 11, 2021
Hi Teresa, Thank you for taking the time to share your review about your ongoing issue for 7 months to have the refrigerator repaired and customer service experience to have the claim resolved.
Verified Customer
Edward Botchway
We have had the best customer service support and services requested have all been fulfilled successfully without any issues. Best appliance warranty company hands down.
Reply from American Home Shield
Feb 11, 2021
Hi Edward, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Carol
Professional and friendly. Gets company out quickly.
Reply from American Home Shield
Feb 11, 2021
HI Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Jason Tighe
Lack of communication, do not seem to care, unprofessional, terrible customer service
Reply from American Home Shield
Feb 10, 2021
Hi Jason, I hate to hear about the lack of communication that was experienced to speak with a customer service representative.
Verified Customer
Sylvia C Tafolla
Because I got service fast the next day fast.
Reply from American Home Shield
Feb 11, 2021
Hi Sylvia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Alycia
The service has been great and the website is easy to use.
Reply from American Home Shield
Feb 12, 2021
Hi Alycia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Sandra
We bought a house that had more problems than we ever imagined. Fortunately it came with an American Home Shield Shield. Thank God. AHS came to our rescue again and again and again. Furthermore, it was quick and easy. HONEST!!!
Reply from American Home Shield
Feb 12, 2021
Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Verified Customer
Robert Hill
we do not use American Home Shield. We use One Guard and are very happy with them
Reply from American Home Shield
Feb 10, 2021
Hi Robert, Your feedback is more than appreciated and I hope you continue to enjoy One Guard!
Verified Customer
A Oganesian
Somehow they always find a way not to cover for certain things
Verified Customer
Anonymous
Very inconsistent info. Using very unreliable unprofessional vendors.
Reply from American Home Shield
Feb 10, 2021
I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.
Verified Customer
Joel Taubin
Have used them many years no problems easy to get responding on line received emails same day , work from me quickly and complete
Reply from American Home Shield
Feb 12, 2021
Hi Joel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Verified Customer
Brenda L Wood
Very helpful and easy to work with. They cover a lot of things other companies don't.
Reply from American Home Shield
Feb 12, 2021
Hi Brenda, We are glad to be able to provide you with a peace of mind while repairing your home needs.
Verified Customer
Watford
Had to come out multiple times, saying that it was something different each time.
Verified Customer
Crystal
Very fast and friendly customer service.
Reply from American Home Shield
Feb 11, 2021
Hi Crystal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Larry
Prompt attention to water leak prevented it from becoming a catastrophe.
Reply from American Home Shield
Feb 11, 2021
Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Elba Toledo
Easy to set up an appointment and affordable price
Reply from American Home Shield
Feb 12, 2021
Thank you Elba! We look forward to servicing you again!
Verified Customer
Banks
Customer service representative don't always follow through
Verified Customer
Michelle P
used them twice in over a year, both times they handled it all
Verified Customer
Lauren Gibson
I have had great service with them for roofing, and plumbing but I was unhappy with dealing with drywall repair after plumbing work. I am having to find my own contractor and pay upfront and wait to get reimbursed.
Verified Customer
Shannon
They have been very responsive to my needs.
Verified Customer
anonymous
Difficult and convoluted phone system; overcharging for repeat repairs for same problem; non-local repair companies;
Reply from American Home Shield
Feb 10, 2021
Hi, I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.
Verified Customer
Robert Wilkinson
Fast repair and on time. Friendly and knowledgeable
Reply from American Home Shield
Feb 11, 2021
Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Travis Rohr
American Home Shield has always been there to help me when I have something break.
Reply from American Home Shield
Feb 11, 2021
Hi Travis, We will continue to provide you with a peace of mind when it comes to repairing your home.
Verified Customer
Susan Charshaf
Overall I have been very impressed with the service and companies they sent.
Verified Customer
Lisa Scarboro
Great service, fast service, reliable service
Reply from American Home Shield
Feb 11, 2021
Hi Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Linda Madruga
Responds within minutes, assigns a servicer and and schedules
Reply from American Home Shield
Feb 12, 2021
Hi Linda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Verified Customer
J
I have had to hound them to get repairs done
Verified Customer
Cliff Nishikawa
Very easy to schedule a repair service and prompt service by repair technician.
Reply from American Home Shield
Feb 11, 2021
Hi Cliff, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Beth Stewart
Took care of our problem. It took a few days to get an appointment with the technician they assigned to us
Verified Customer
KG Mosley
Service has been of quality. Placing a claim is easy and painless.
Reply from American Home Shield
Feb 12, 2021
Hi KG, We hope you continue to enjoy AHS and our competitive prices!
Verified Customer
Marcus Phillips
Ease of use, quick filing, fast resolution
Reply from American Home Shield
Feb 12, 2021
Hi Marcus, We hope you continue to enjoy the fast and efficient service we provide!
Verified Customer
Helen
3 coverage at a 2 price. The company responds quickly in assigning a contractor. Some contractors are better than others but for the coverage it is a 3 investment for me.
Reply from American Home Shield
Feb 12, 2021
Hi Helen, We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!
Verified Customer
Charlene Maule
Reliable and the customer service is 5.
Reply from American Home Shield
Feb 12, 2021
Hi Charlene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Verified Customer
James
Job done no worries, Came is and assessed the problem and fix it. safe with mask and polite and professional
Reply from American Home Shield
Feb 12, 2021
Hi James, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Verified Customer
Samuel
3 response and efficient. Helpful and pleasant to work with.
Reply from American Home Shield
Feb 12, 2021
Hi Samuel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Verified Customer
Ross
When reporting an issue, the assigned company provided a timely response.
Reply from American Home Shield
Feb 11, 2021
Hi Ross, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
John Martrin
overall experience has been great & what characters should i use instead of words
Reply from American Home Shield
Feb 11, 2021
Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Monique and Joseph Phillips
We've always been pleased with the contractors who have come out to provide service and please with the pricing and customer service with American Home Shield.
Reply from American Home Shield
Feb 12, 2021
Hi Monique and Joseph, We are pleased to hear about your wonderful experience with AHS and the technicians that AHS provides!
Verified Customer
Lizabeth Davis
I have been without heat for over a week I spoke to a rep on 1/27, he stated my furnance should be here by 2/2. No furnance and now I'm told my furnance will not arrive until Friday 2/5. In my area this weekend we are expecting sub zero temps.
Verified Customer
gloria busby
some of their contractors are not very honest and they are inconsiderate of working people's schedules
Verified Customer
Leona Bond
Michele G:she is absolutely professional GREAT customer service!
Reply from American Home Shield
Feb 11, 2021
Hi Leona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Maria Christine Thompson
Easy to submit repairs, timely response 5 service. Well worth the price
Reply from American Home Shield
Feb 11, 2021
Hi Maria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Jean
Prompt service of customer service. Serviceman/technician was knowledgeable and courteous.
Reply from American Home Shield
Feb 11, 2021
Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
J. McCoy
Prompt and efficient. 5 Knowledge of plumbing and home construction.
Reply from American Home Shield
Feb 11, 2021
Hi J. McCoy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Arturo Sanchez
I am waiting for resolution on my refrigerator repair. Currently they say it would take 2 months to get the parts. We can’t live without refrigerator for 2 months.
Verified Customer
Crystal Magruder
I have received 3 service and quick responses from the technicians.