American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
starstarstarstar_halfstar_border

8,135 Reviews

Review Breakdown

5 star
59%
4 star
11%
3 star
6%
2 star
4%
1 star
20%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstar_borderstar_borderstar_borderstar_border

M. Broderick

February 9th, 2021 Fort Mill, SC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Dishwasher still broken repairmen said can not be fixed now 3 weeks I've not heard anything from anyone else from HOME SHIELD

American Home Shield Logo

Reply from American Home Shield

Feb 10, 2021

M. Broderick, I hate to hear about the delay to have the dishwasher repaired. I would be glad to speak with you to reach a resolution.

Verified Customer

starstarstarstarstar

Jonathan Jaurigue

February 9th, 2021 Alpharetta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Prompt service and personable serviceman

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Jonathan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Gale

February 9th, 2021 Durham, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The technicians are so nice, and want to give their best service

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Gale, We hope you continue to enjoy AHS and the technicians we provide!

Verified Customer

starstarstarstarstar

Hemant Gupta

February 9th, 2021 Memphis, TN DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

easy scheduling, job got done right. So far, each company did a great job of working out the issue.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Hemant, It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Verified Customer

starstarstar_borderstar_borderstar_border

Laura

February 9th, 2021 Poway, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Agents varied in ability to help. I had a refrigerator issue. The first service was in May. I was promised a call back from then since it could not be repaired. I never received a phone call. I had several phone calls(over an hour) to resolve the issue. Finally, I was told a certified Samsung repair man would be needed to confirm that nothing else could be done. One was to call me but never did. When I called him using the phone number given me by AHS, the man who answered said he was not a certified Samsung repair person. Needless to say it was frustrating. I called and got an agent who spend nearly an hour finding one for me and had me stay in the phone until I had a confirmed appointment. She was great. The Samsung repairman was great. However, the refrigerator remained in repairable. He told me an AHS adjuster would call me. I got no call. Frustratingly I had to call and repeat the entire saga to a new agent. He was not sharp. Said I needed new parts. Finally, he understood and put me through to purchasing. They sent an email and I got some compensation. So that part was ok. 1 follow through, 1 communication , mixed ability repair people. All in all it took almost 7months.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Teresa, Thank you for taking the time to share your review about your ongoing issue for 7 months to have the refrigerator repaired and customer service experience to have the claim resolved.

Verified Customer

starstarstarstarstar

Edward Botchway

February 9th, 2021 Frederick, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have had the best customer service support and services requested have all been fulfilled successfully without any issues. Best appliance warranty company hands down.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Edward, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Carol

February 9th, 2021 Magnolia, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professional and friendly. Gets company out quickly.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

HI Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Jason Tighe

February 9th, 2021 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Lack of communication, do not seem to care, unprofessional, terrible customer service

American Home Shield Logo

Reply from American Home Shield

Feb 10, 2021

Hi Jason, I hate to hear about the lack of communication that was experienced to speak with a customer service representative.

Verified Customer

starstarstarstarstar

Sylvia C Tafolla

February 9th, 2021 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Because I got service fast the next day fast.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Sylvia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Alycia

February 9th, 2021 Reardan, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The service has been great and the website is easy to use.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Alycia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Sandra

February 9th, 2021 Erie, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We bought a house that had more problems than we ever imagined. Fortunately it came with an American Home Shield Shield. Thank God. AHS came to our rescue again and again and again. Furthermore, it was quick and easy. HONEST!!!

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Robert Hill

February 9th, 2021 Sun City West, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

we do not use American Home Shield. We use One Guard and are very happy with them

American Home Shield Logo

Reply from American Home Shield

Feb 10, 2021

Hi Robert, Your feedback is more than appreciated and I hope you continue to enjoy One Guard!

Verified Customer

starstarstarstar_borderstar_border

A Oganesian

February 9th, 2021 Thousand Oaks, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Somehow they always find a way not to cover for certain things

Verified Customer

starstarstar_borderstar_borderstar_border

Anonymous

February 9th, 2021 Enola, PA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Very inconsistent info. Using very unreliable unprofessional vendors.

American Home Shield Logo

Reply from American Home Shield

Feb 10, 2021

I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Verified Customer

starstarstarstarstar

Joel Taubin

February 9th, 2021 Potomac, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have used them many years no problems easy to get responding on line received emails same day , work from me quickly and complete

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Joel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Verified Customer

starstarstarstarstar

Brenda L Wood

February 9th, 2021 Lima, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Very helpful and easy to work with. They cover a lot of things other companies don't.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Brenda, We are glad to be able to provide you with a peace of mind while repairing your home needs.

Verified Customer

starstarstarstarstar_border

Watford

February 9th, 2021 Fayetteville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Had to come out multiple times, saying that it was something different each time.

Verified Customer

starstarstarstarstar

Crystal

February 9th, 2021 Bessemer, AL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very fast and friendly customer service.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Crystal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Larry

February 9th, 2021 San Diego, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Prompt attention to water leak prevented it from becoming a catastrophe.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Elba Toledo

February 9th, 2021 Panorama City, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Easy to set up an appointment and affordable price

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Thank you Elba! We look forward to servicing you again!

Verified Customer

starstarstarstarstar_border

Banks

February 9th, 2021 Casa Grande, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Customer service representative don't always follow through

Verified Customer

starstarstarstarstar_border

Michelle P

February 9th, 2021 New Baltimore, MI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

used them twice in over a year, both times they handled it all

Verified Customer

starstarstarstarstar_border

Lauren Gibson

February 9th, 2021 Canton, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I have had great service with them for roofing, and plumbing but I was unhappy with dealing with drywall repair after plumbing work. I am having to find my own contractor and pay upfront and wait to get reimbursed.

Verified Customer

starstarstarstarstar_border

Shannon

February 9th, 2021 Fairview Heights, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They have been very responsive to my needs.

Verified Customer

starstarstar_borderstar_borderstar_border

anonymous

February 9th, 2021 Lewes, DE DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Difficult and convoluted phone system; overcharging for repeat repairs for same problem; non-local repair companies;

American Home Shield Logo

Reply from American Home Shield

Feb 10, 2021

Hi, I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Verified Customer

starstarstarstarstar

Robert Wilkinson

February 9th, 2021 Clovis, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Fast repair and on time. Friendly and knowledgeable

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Travis Rohr

February 9th, 2021 Tulsa, OK DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

American Home Shield has always been there to help me when I have something break.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Travis, We will continue to provide you with a peace of mind when it comes to repairing your home.

Verified Customer

starstarstarstarstar_border

Susan Charshaf

February 9th, 2021 Modesto, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Overall I have been very impressed with the service and companies they sent.

Verified Customer

starstarstarstarstar

Lisa Scarboro

February 9th, 2021 Romulus, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service, fast service, reliable service

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Linda Madruga

February 9th, 2021 Citrus Heights, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Responds within minutes, assigns a servicer and and schedules

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Linda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Verified Customer

starstarstarstar_borderstar_border

J

February 9th, 2021 Rio Rancho, NM DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have had to hound them to get repairs done

Verified Customer

starstarstarstarstar

Cliff Nishikawa

February 9th, 2021 Mililani, HI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very easy to schedule a repair service and prompt service by repair technician.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Cliff, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar_border

Beth Stewart

February 9th, 2021 Avon, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Took care of our problem. It took a few days to get an appointment with the technician they assigned to us

Verified Customer

starstarstarstarstar

KG Mosley

February 9th, 2021 Saint Petersburg, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Service has been of quality. Placing a claim is easy and painless.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi KG, We hope you continue to enjoy AHS and our competitive prices!

Verified Customer

starstarstarstarstar

Marcus Phillips

February 9th, 2021 Castle Rock, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Ease of use, quick filing, fast resolution

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Marcus, We hope you continue to enjoy the fast and efficient service we provide!

Verified Customer

starstarstarstarstar

Helen

February 9th, 2021 Leander, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

3 coverage at a 2 price. The company responds quickly in assigning a contractor. Some contractors are better than others but for the coverage it is a 3 investment for me.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Helen, We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Verified Customer

starstarstarstarstar

Charlene Maule

February 9th, 2021 Hebron, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Reliable and the customer service is 5.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Charlene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Verified Customer

starstarstarstarstar

James

February 9th, 2021 Dacula, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Job done no worries, Came is and assessed the problem and fix it. safe with mask and polite and professional

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi James, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Verified Customer

starstarstarstarstar

Samuel

February 9th, 2021 Maryville, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

3 response and efficient. Helpful and pleasant to work with.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Samuel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Verified Customer

starstarstarstarstar

Ross

February 9th, 2021 Newport News, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When reporting an issue, the assigned company provided a timely response.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Ross, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

John Martrin

February 9th, 2021 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

overall experience has been great & what characters should i use instead of words

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Monique and Joseph Phillips

February 9th, 2021 Hesperia, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We've always been pleased with the contractors who have come out to provide service and please with the pricing and customer service with American Home Shield.

American Home Shield Logo

Reply from American Home Shield

Feb 12, 2021

Hi Monique and Joseph, We are pleased to hear about your wonderful experience with AHS and the technicians that AHS provides!

Verified Customer

starstarstarstarstar_border

Lizabeth Davis

February 9th, 2021 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstar_borderstar_borderstar_border

I have been without heat for over a week I spoke to a rep on 1/27, he stated my furnance should be here by 2/2. No furnance and now I'm told my furnance will not arrive until Friday 2/5. In my area this weekend we are expecting sub zero temps.

Verified Customer

starstarstarstarstar_border

gloria busby

February 9th, 2021 Grand Prairie, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

some of their contractors are not very honest and they are inconsiderate of working people's schedules

Verified Customer

starstarstarstarstar

Leona Bond

February 9th, 2021 Harrisburg, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Michele G:she is absolutely professional GREAT customer service!

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Leona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Maria Christine Thompson

February 9th, 2021 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to submit repairs, timely response 5 service. Well worth the price

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Maria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Jean

February 9th, 2021 Chino, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Prompt service of customer service. Serviceman/technician was knowledgeable and courteous.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

J. McCoy

February 9th, 2021 Oceanside, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Prompt and efficient. 5 Knowledge of plumbing and home construction.

American Home Shield Logo

Reply from American Home Shield

Feb 11, 2021

Hi J. McCoy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstar_borderstar_border

Arturo Sanchez

February 9th, 2021 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I am waiting for resolution on my refrigerator repair. Currently they say it would take 2 months to get the parts. We can’t live without refrigerator for 2 months.

Verified Customer

starstarstarstarstar_border

Crystal Magruder

February 9th, 2021 White Plains, MD DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have received 3 service and quick responses from the technicians.