American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
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8,135 Reviews

Review Breakdown

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1 star
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Dave

February 22nd, 2021 Livermore, CA DETAILS arrow_drop_down
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I was not happy when there was an Emergency flood water in my master bathroom. Called them 3 times to find a plumber ASAP. Coz the 1st olbet they called they hang up the phone on me. The second call they will come to fix after 3 days. I insist they need to find a plumber for us. They send a company Cal home construction and they did show up on time. Max was very knowledgeable. He fix everything. Thank you Max!

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nancy baron

February 22nd, 2021 Edgewood, MD DETAILS arrow_drop_down
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Good company and reliable when needed, nothing else to say although I thought I already took a survey.

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Peter Joseph

February 22nd, 2021 Wayne, NJ DETAILS arrow_drop_down
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Problem got solved repair people called in advance and came in time

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Adib Jarrar

February 22nd, 2021 Rio Rancho, NM DETAILS arrow_drop_down
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Very efficient and ready to respond immediately

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Reply from American Home Shield

Feb 25, 2021

Hi Adib, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

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Kim

February 22nd, 2021 Waldorf, MD DETAILS arrow_drop_down
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I’ve been able to get resolve every time I call.

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rebecca foster

February 22nd, 2021 Montgomery, AL DETAILS arrow_drop_down
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because they work with you .Give appointment when requested

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Marja Haynes

February 22nd, 2021 San Antonio, TX DETAILS arrow_drop_down
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They are quick to provide service and the service providers are knowledgeable and professional.

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Sandra Owens

February 22nd, 2021 Dothan, AL DETAILS arrow_drop_down
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Had to pay an extra $125.00 jut to find out the problem was just an adjustment on the first call. Should of called the tech. first.

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N fisher

February 22nd, 2021 Oklahoma City, OK DETAILS arrow_drop_down
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Service was prompt and done in a timely manner

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Georgia

February 22nd, 2021 Celina, TX DETAILS arrow_drop_down
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They were very responsive in a stressful situation

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Reply from American Home Shield

Feb 26, 2021

Hi Georgia, We hope you continue to enjoy!

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SR

February 22nd, 2021 Syracuse, NY DETAILS arrow_drop_down
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They sold us a policy and they do not have contractors in our area. The average hold time for the replacement department has been 3 to 4 hours.

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Reply from American Home Shield

Feb 27, 2021

Hi SR, Thank you for alerting us about your customer service experience. I owuld be glad to speak with you to get the replacement completed.

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Donald

February 22nd, 2021 Port Saint Lucie, FL DETAILS arrow_drop_down
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They do a pretty good job. Minus a star for occasional unseen additional costs

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Hern√°n

February 22nd, 2021 Apex, NC DETAILS arrow_drop_down
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They provide on-time service and resolve issues in a timely fashion.

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Debra Noble

February 22nd, 2021 Germantown, TN DETAILS arrow_drop_down
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Once I make time to cancel their service I will. If an Executive reads this review and wants some feedback and cares they could call me. Any time a request for help requires thought the person on the line can't answer. There is no common sense or empowerment associated with their service. If an event doesn't fall in their statistical guidelines you are out of luck. Not to mention, I don't think they have any oversight over the vendors they use as local providers.

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi Debra, Thank you for bringing your experience to our attention. I would be glad to speak with you to address a lot of the issues that have occurred.

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Allan Owens

February 22nd, 2021 Pflugerville, TX DETAILS arrow_drop_down
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From start to finish in the whole process was seemless and timely!

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Jose

February 22nd, 2021 La Mirada, CA DETAILS arrow_drop_down
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Out of pocket expensive . Seems coverage is inadequate

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Reply from American Home Shield

Feb 27, 2021

Hi Jose, I hate to hear about the out of pocket expense for the repairs.

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Frank

February 22nd, 2021 Las Vegas, NV DETAILS arrow_drop_down
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Availability, and response time. Also willingness to assign new contractors if nessary.

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Reply from American Home Shield

Feb 26, 2021

Hi Frank, We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

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Richard Dollarhide

February 22nd, 2021 Sierra Vista, AZ DETAILS arrow_drop_down
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Reliable , courteous service that keeps you informed of status of requested repairs.

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Dennis

February 22nd, 2021 Oceanside, CA DETAILS arrow_drop_down
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Because I have to pay in advance to the service being completed

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Ken

February 22nd, 2021 Prescott, AZ DETAILS arrow_drop_down
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quick responses; proven repair folk; honest repairs; professional demenour.

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Reply from American Home Shield

Feb 26, 2021

Hi Ken, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

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Chris O

February 22nd, 2021 Easley, SC DETAILS arrow_drop_down
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I’ve used this company for 9 years and they have always been reliable and excellent.

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Reply from American Home Shield

Feb 26, 2021

Hi Chris, We appreciate your patronage over the past 9 years and hope you continue to enjoy!

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Julie Lavagnino

February 22nd, 2021 Sacramento, CA DETAILS arrow_drop_down
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American Home Shield has always been there to promptly refer me to a qualified repair company to help me in my time of need! They give me great peace of mind!

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Reply from American Home Shield

Feb 26, 2021

Hi Julie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Frederick Keeling

February 21st, 2021 Hope Mills, NC DETAILS arrow_drop_down
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I love American home shield, if I had to change anything it would be making phone contact. It has gotten very hard to talk to someone so they get the full story of your problem. I called once and it had a call back service. Please use that 24/7 that would be awesome.

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CoasterRider

February 20th, 2021 Show Low, AZ DETAILS arrow_drop_down
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American Home Shield is a fabulous service. They are quick to have reliable companies come to your home for repairs.

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Reply from American Home Shield

Feb 26, 2021

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

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Jose

February 19th, 2021 Sacramento, CA DETAILS arrow_drop_down
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One of the best investment ever. We have an older home and at times have been hit with a home expense. Had we not had AHS, we would’ve had a different Christmas. We had AHS on three different homes we’ve owned, at various times. Prompt, experienced, and reliable service providers, as well as a manageable monthly cost. As I wrote above, one of the best investment we’ve made.

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Reply from American Home Shield

Feb 22, 2021

Hi Jose, W greatly appreciate your feedback and love hearing about the great service that our customers experience with AHS!

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Steve

February 19th, 2021 Ramona, CA DETAILS arrow_drop_down
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I'd give zero stars if available. We have had Home Shield for 15 years and nearly every time we need them it is a nightmare. Our Microwave is defective. It heats without anyone turning it on and then shuts down. We have been trying to get it fixed since the second week of December 2020 and it is now February 19th 2021. The Sears service Home Shield hired ordered a part in December and said it would be here in January. It showed up last week, the service guy came today and guess what? The part didn't fix the microwave and they are going to order another part due to come in March 16th 2021. Homeshiled doesn't care that we've been customers 15 years. They "are going to follow the process". They won't let me speak to a supervisor, they won't just replace the microwave. They expect us to go another month with a safety hazard in our house. My wife has called numerous times, I have called. Homeshiled says they'll call back and never does. They promised my wife to replace the microwave but didn't. Basically, their customer service reps lie to customers regularly. Once this warantee ends I am finding another home warrantee company. We've also had numerous problems with our furnace and getting it repaired. Enough is enough.

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Reply from American Home Shield

Feb 27, 2021

Hi Steve, Thank you for alerting us about your customer service experience. As a 15 year customer I would be glad to speak with you to get the microwave repairs completed.

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mosalina 67

February 19th, 2021 Claymont, DE DETAILS arrow_drop_down
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We have had American Home Shield since October 2013. We have had ONE good experience with them since that time. I finally cancelled out account with them today and will be finding a new Home Warranty company that actually cares about their customers and cares if the service providers they use are trustworthy or not. I have had 4 instances where we have paid the $100 service call fee and the provider either came out and spent less than 5 minutes at our house saying they needed to order a part and then never followed up or the service provider was a no call/no show but told American Home Shield the service was completed. And instead of AHS responding to me as the customer, they said they had to confirm with the service provided that what I was saying was true. I would suggest anyone who is considering this company to look elsewhere. I've also noticed on this page that they only respond to the 5 star reviews.

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Reply from American Home Shield

Feb 27, 2021

Hi Mosalina, I hate to hear about the decision to cancel after being long term customers since 2013. I would be glad to speak with you to get the issues resolved.

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Ronald W Shirley

February 19th, 2021 Ellwood City, PA DETAILS arrow_drop_down
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DO NOT deal with this company. On their TV commercials they seem like a respectable company but they are only as good as the people they send to your home to do any needed repairs which I would not recommend this company because of that for there are ALWAYS out of pocket costs that we the consumer are demanded to pay on a covered item under their warranty plan. Here are some examples I had with this company, #1. Hot Water tank needed replaced. First company they sent to my home stated I needed to pay them $500 on top of the warranty. Reported this to American Home Shield (A.H.S.) who sent out a 2nd company. Replaced the Hot Water tank but charged us $155 out of pocket costs for a in line pressure dampener. I paid it before I can to realize what American Home Shield was all about. #2, Central Air Conditioner needed repaired. First company they sent out never followed up with doing the repair. 2nd company they sent out replaced 1 part but when the A/C still wasn't working right that company never returned back to fix the problem. 3rd company they sent out replaced this small part, then that small part before claiming the unit needed replaced. Out of pocket costs would have been nearly $800 where most of the hidden charges was for duct work. Central air unit was never fixed. #3 Gas Furnace needed repaired or replaced. Hidden cost would have been $670 and again the biggest hidden cost was for duct work which A.H.S.claim they cover duct work in their warranty plan which looks good on paper until you need the work done, then its a out of pocket cost. #4 Refrigerator needed repaired, sent a repairman to my home not once but twice and the problem still is not fixed. So I stand my ground that A.H.S. is only as good as the people they contract to do the repairs, so if you do take the risk of dealing with A.H.S. have your checkbook ready to pay for many hidden out of pocket costs. In closing, if you do try to call A.H.S. to talk to them about any issue expect to be placed on hold sometimes up to 45 minutes or talk to someone that barely can speak or understand the English language, and if they claim they will call you back, don't hold your breath because seldom will they ever return your call. WE as the consumers can do better and expect more than American Home Shield.

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Reply from American Home Shield

Feb 23, 2021

Hi Ronald, Thank you for sharing this series of unfortunate events that occurred through your AHS home warranty. I would be glad to contact you directly to get the issues resolved.

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Ken

February 17th, 2021 Peyton, CO DETAILS arrow_drop_down
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My need was met in a timely manner. Contractor was professional and efficient.

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Shonitha

February 17th, 2021 Overland Park, KS DETAILS arrow_drop_down
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I wish I could give 0 star. We had a leak in our commode pipe and the leak was dripping above our garage. If we would have continue to turn on the water supply there were chances of above layer to brake and fall down on our vehicles in garage causing secondary damage. There was snow outside in negative temperature. We had to stop the water supply to entire home because of this. Raised a service request. We were told should receive call from the plumbing company in about four hours but We didn't receive any call from them. We reached out to the plumbing company they mentioned about huge queue for service request and it will take time. They never gave any time estimate. I reached out AHM after four hours and checked if they could speed up the process as we have water shut off for whole house. Agent was like we have 24 to 48 hours policy. It was so disappointing to hear that if all emergency request would take 24 to 48 hours then what is the use of it. They were expecting us to wait till 2 days in this emergency situation. fInally he agreed to reach out to plumbing company and ask for service availability. He said will receive call after an hour. We received a call after two hours saying they can visit us Friday(Issue happened on Tuesday). It is ridiculous that could say that for an emergency issue. We requested at least if they can visit and check on the issue. They were stuck on we can come by for service on Friday which is three days later. We had to get the service from local plumber and cancel the AHS service request. AHM should understand the basics of providing home warranty. When there is an emergency issue they need to prioritize and provide the service. I understand few non emergancy services can wait but emergency service requests needs to be addressed ASAP they can't just say our company policy to address service in 24 to 48 hours. That is very ridiculous. They should also add more vendor list. Hardly they have one or two for an area.

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Reply from American Home Shield

Feb 23, 2021

Hi Shonitha, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you about the garage leak that has gotten worse.

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hudsone

February 16th, 2021 Antelope, CA DETAILS arrow_drop_down
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This is the worst company I have ever dealt with. I have been trying to get my heat pump repaired for three months. I have placed at least 20 calls to American Home Shield to get this resolved. They follow scripts, say they will "escalate" the issue and send an email to "contract services" and will get back to you within 48 hours. They NEVER do. I have had to continuously follow up. The contractor (Calculated Comfort, Brookings, Oregon) refuses to return to re-assess the problem. They claim to have replaced parts, however the original problem still exists. The heating system is running on emergency mode. American Home Shield refuses to dispatch another contractor because they are unable to get in contact with Calculated Comfort. This is ridiculous! Realtors, stop buying your clients this nightmare warranty. I would give them negative 10 stars if I could.

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Reply from American Home Shield

Feb 23, 2021

Hi Hudsone, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the heating system repaired.

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Dr. Demetria S. Banks

February 16th, 2021 Memphis, TN DETAILS arrow_drop_down
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I've been waiting since November 2020 to get my oven fixed. I was assigned Greenway by AHS. They came out and diagnosed the problem and and until this day I still don't know why my oven has not been fixed. I have called both AHS and Greenway multiple times only for them to point the finger at each other and get lied to about receiving follow up calls and emails. Wonder how any of them would feel if they were getting the run around for ALMOST THREE MONTHS!

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Reply from American Home Shield

Feb 23, 2021

Good morning Demetria, We appreciate you for bringing this to our attention about the delay in service that has been experienced since November. I would be glad to speak with you to get the oven repaired.

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Darby K

February 15th, 2021 Kalispell, MT DETAILS arrow_drop_down
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I rated it only 4 stars because I was not able to speak with a human being. However, even though the computerized format was irritating, the company did respond very promptly with contact for the repair company. The company I was referred to also responded ASAP and that was awesome.

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Vrf Forever

February 15th, 2021 ,

Have been without my dishwasher since July 2020. Parts unavailable. In November 2020 was told it would have to be replaced and the authorization department would contact me. Since then have names of 12 employees who have told me they would have their supervisors email authorization department and would call back and authorization department would email. I have received no call backs and no emails. Same news today when I called. They are stringing me along until my contract ends. I am contacting my Attorneys General Office today. I have been lied to enough.

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Reply from American Home Shield

Feb 22, 2021

Hi, I hate to hear about your most recent AHS experience and the dishwasher repairs that were not completed since July. I would be glad to speak with you and get the issues resolved.

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Sue Clem

February 13th, 2021 Oregon City, OR

We had a problem with our HVAC System. AHS contacted a service representative in our area. He was very efficient and knowledgeable in his area of expertise. He diagnosed the problem and within 24 hours AHS had authorized the repair of all the issues. This was the first time having a home warranty and would highly recommend AHS to anyone considering purchasing a home warranty.

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Reply from American Home Shield

Feb 16, 2021

Hi Sue, We are pleased to have made your first home warranty experience as enjoyable as it has been. We hope you continue to enjoy our service and the HVAC repairs that were completed.

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Paul Adamian

February 12th, 2021 Geneva, IL DETAILS arrow_drop_down
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AHS dispatched TMD, replaced the water heater in two days! Totally happy with our experience, I highly recommend both!

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Reply from American Home Shield

Feb 16, 2021

Hi Paul, Our goal is to provide you with excellent service in a timely manner. It is a pleasure to hear about the quick turn around and water heater repairs that were completed.

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Daniel McBride

February 12th, 2021 Centralia, WA DETAILS arrow_drop_down
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This company is a blatant scam. Once they had to actually cash me out for a purchase, they stopped responding to my emails, I called multiple times and they sent me to hold-music hell. They promised a callback multiple times and I never got one. I feel bad for the people who work there.

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Reply from American Home Shield

Feb 16, 2021

Hi Daniel, I hate to hear about your most recent experience and the issues that need to be resolved. I would be glad to speak with you and get them repaired.

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rlh781

February 12th, 2021 Chesapeake, VA DETAILS arrow_drop_down
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Three service requests while with AHS. All service providers were unqualified to repair items. Items included pool plumbing (still leaks after visits), Refrigerator (had to find a different repair company to fix, Furnace (unqualified for multi-zone systems). In each case I was charged for service never completed and in each case I had to find other repair companies at an additional cost. Their service request site does not allow for comments or repair request specifics, they do not return calls and they do not refund money for service incomplete. When attempting to cancel policy I had to request canceling over 20 times from seperate company agents and only when stating that I would just stop paying did they cancel my policy but again with another charge. Read recent reviews and you will see this has become the normal practice for this company. They send out non-qualified technicians but still collect the monthly payment and the additional service charge.

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Reply from American Home Shield

Feb 22, 2021

Hi, I hate to hear about your most recent AHS experience and the leak repairs that were not completed. I would be glad to speak with you and get the issues resolved.

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Jennifer Tyus

February 11th, 2021 , DETAILS arrow_drop_down
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Refrigerator claim 8/8/20. I had to do myself they didn’t fix it. Dishwasher claim 12/21/20 still not fixed. 2/6/21 water heater still no hot water in 6 degree weather. Filed a complaint with the BBB and Consumer Affairs. $1038 gone + another $500 to plumber for things not covered if it ever gets fixed.

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Reply from American Home Shield

Feb 16, 2021

Hi Jennifer, I was able to locate your AHS account regarding the issues that you have experienced with AHS. I would be glad to speak with you to get the issues resolved.

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Eric J Powers

February 10th, 2021 Mooresville, NC DETAILS arrow_drop_down
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I wish I could give a ZERO star review. This is one sketchy outfit. I literally have spoken to 9 different people to resolve my denied claim issue and sent screenshots of my agreement to them. Still denied. Be careful the salespeople are very sweet and nice but try and file a claim and you are in denial hell. STAY AWAY FROM THEM IT IS A SCAM! If you have a claim they charge you to send someone out to tell you they won't cover it.

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Reply from American Home Shield

Feb 11, 2021

Hi Eric, Thank you for taking the time to share your review about your ongoing issue and customer service experience to have the claim resolved.

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TravisS

February 9th, 2021 Phoenix, AZ DETAILS arrow_drop_down
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Three claims now since owning my home and every one of them was held quickly and satisfactorily. I literally have not a single complaint. My last repair was completed within about four hours of submitting the claim online.

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Reply from American Home Shield

Feb 11, 2021

Hi Travis, I am pleased to hear about the excellent service you have received to have all three claims repaired. I hope you continue to enjoy!

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M. Broderick

February 9th, 2021 Fort Mill, SC DETAILS arrow_drop_down
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Dishwasher still broken repairmen said can not be fixed now 3 weeks I've not heard anything from anyone else from HOME SHIELD

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Reply from American Home Shield

Feb 10, 2021

M. Broderick, I hate to hear about the delay to have the dishwasher repaired. I would be glad to speak with you to reach a resolution.

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Raul Moreno

February 9th, 2021 Fort Worth, TX DETAILS arrow_drop_down
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I did not like there customer service and took 3 months to fix a leak.

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Reply from American Home Shield

Feb 10, 2021

HI Raul, I hate to hear about the three month delay in service that was experienced to have the leak repaired.

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Jason Tighe

February 9th, 2021 San Antonio, TX DETAILS arrow_drop_down
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Lack of communication, do not seem to care, unprofessional, terrible customer service

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Reply from American Home Shield

Feb 10, 2021

Hi Jason, I hate to hear about the lack of communication that was experienced to speak with a customer service representative.

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carol hughes

February 9th, 2021 Solon, OH DETAILS arrow_drop_down
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Fast response to issues and professional people sent out.

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Reply from American Home Shield

Feb 11, 2021

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

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Larry

February 9th, 2021 San Diego, CA DETAILS arrow_drop_down
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Prompt attention to water leak prevented it from becoming a catastrophe.

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Reply from American Home Shield

Feb 11, 2021

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

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Carol

February 9th, 2021 Magnolia, TX DETAILS arrow_drop_down
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Professional and friendly. Gets company out quickly.

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Reply from American Home Shield

Feb 11, 2021

HI Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Shannon Alston

February 9th, 2021 Conway, SC DETAILS arrow_drop_down
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They are an absolute blessing for single women that have to have repairs and other work done around their house. I have already recommended AHS to my mom and my son for their houses.

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Reply from American Home Shield

Feb 12, 2021

Hi Shannon, We appreciate your kind words and hope to continue to be a blessing to you and your home repair needs.

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Cindy Coffman

February 9th, 2021 Tempe, AZ DETAILS arrow_drop_down
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Service man stated the microwave would’ve replaced. One Guard rep called and was very rude. Stated that it was not normal wear and tear, they would not be covering it and repairing or replacing.

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Reply from American Home Shield

Feb 10, 2021

HI Cindy, I hate to hear about the delay to have the microwave replaced. I would be glad to speak with you to reach a resolution.

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Gale

February 9th, 2021 Durham, NC DETAILS arrow_drop_down
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The technicians are so nice, and want to give their best service

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Reply from American Home Shield

Feb 11, 2021

Hi Gale, We hope you continue to enjoy AHS and the technicians we provide!