American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.
With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for.
Read American Home Shield reviews below as well as the pros and cons of the company.
American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.
In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.
American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.
The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.
American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:
With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.
American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.
This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.
Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.
American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure.
As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.
American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.
American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.
Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers.
American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.
There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs.
Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues.
If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions.
Star Rating
8,135 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Joyce Sturdivant
Premiums have gotten high & service call fee is high
Verified Customer
Alfred M Arredondo
They allowed me select a service provider.
Verified Customer
Sharon Heldman
All my interaction with them was professional and simple.
Reply from American Home Shield
Feb 25, 2021
Hi Sharon, Thank you for your feedback!
Verified Customer
John Garcia
24 years, no issues. Always ready and no questions. They just send help.
Verified Customer
Omar J.
Good service, courteous personnel and timely service
Verified Customer
sergio giannotta
because of service and professionalism. easily assessable
Verified Customer
Art
Found the problem, ordered parts, fixed it
Reply from American Home Shield
Feb 26, 2021
Hi Art, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Verified Customer
Kevin Kennedy
Good and prompt service. They set up the appointment I immediately during my initial call.
Reply from American Home Shield
Feb 23, 2021
Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Trevor
The service was really great and the response time was excellent.
Reply from American Home Shield
Feb 26, 2021
Hi Trevor, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Leslie G
very helpful so far and have followed through with their coverage
Verified Customer
Jerry Belue
Quick response, good and honest people who work with you
Verified Customer
Lynda
I'm new to American Home Shield, but so far they've been timely in their response and have provided excellent technicians to fix the problem.
Verified Customer
Chris Boyle
prompt and spot on service, and have always been able to fix the problem the first time
Verified Customer
Derek
The website makes it very easy to put in and track requests.
Verified Customer
Maribel Ashton
Knowledge, courtesy, respect, and professionalism
Reply from American Home Shield
Feb 26, 2021
Hi Maribel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Verified Customer
PATRICIA A HANSON
professionalism, service, cost and prompt response
Reply from American Home Shield
Feb 23, 2021
Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
D
Bad customer service. Technicians they sent had no clue. It took 6 months for them to replace our oven.
Reply from American Home Shield
Feb 27, 2021
Hi D, I would be glad to speak with you to address the issues experienced to have the oven repaired.
Verified Customer
paula arceo
They came right-of-way and fix it in an hour. Thank you very much
Verified Customer
Don Morris
customer service very fast response time
Verified Customer
Mary Ellen Jordan
Greatest company I love it Nice people as well
Reply from American Home Shield
Feb 26, 2021
Hi Mary, We appreciate your feedback!
Verified Customer
Phil
They are incredibly responsive. They get back to you within minutes of filing a claim. Repair people have been uniformly excellent too.
Verified Customer
Amante Fajardo
Can’t contact them when there’s a problem.
Reply from American Home Shield
Feb 27, 2021
Hi Amante, I would be glad to speak with you to address the issues.
Verified Customer
Maira oliva
Fast quick and efficient! I highly recommend
Reply from American Home Shield
Feb 23, 2021
Hi Maira, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Sara Matthews
Always very kind and respectful. Always on time and easy to work with.
Reply from American Home Shield
Feb 26, 2021
Hi Sara,, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Verified Customer
Aron Sikarskie
Having a Home warranty is great but having one with American Jone Shield is amazing because they actually follow up and assist you when you have a problem!
Verified Customer
Alexandria Hernandez
Prompt and efficient! i havent had to pay anything out of pocket!
Reply from American Home Shield
Feb 23, 2021
Hi Alexandria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Noe Henriquez
They have great customer service. Repairs were fast and satisfactory.
Verified Customer
Colleen ann Calimer
Responsiveness of American Home Shield and of the service company. Ease of use of Portal
Verified Customer
Douglas F.
They have been prompt with their service
Reply from American Home Shield
Feb 26, 2021
Hi Douglas, Thank you for your feedback!
Verified Customer
Tim Gavin
great service, great reates. They have been terrific!!!
Verified Customer
JoAnn Del Real-Sandoval
They've covered almost everything we have called in.
Verified Customer
Jessica C
It’s been 2 years and my ice maker is still broken.
Reply from American Home Shield
Feb 27, 2021
Hi Jessica, I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.
Verified Customer
Susanne Vanness
Completed the job appliance was fixed after two weeks
Verified Customer
Joe
Fast service and customer care. Customer service rep was excellent to work with
Reply from American Home Shield
Feb 26, 2021
Hi Joe, I am pleased to hear about the excellent customer service you have received. I hope you continue to enjoy!
Verified Customer
S. Hart .
Saves me money, helpful finding a reputable company
Verified Customer
Debbie compton
Great service and very prompt. I would highly recommend them
Reply from American Home Shield
Feb 23, 2021
Hi Debbie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
martha lockley
Fast and professional and I felt very comfortable with them in my home
Reply from American Home Shield
Feb 26, 2021
Good afternoon Martha, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Verified Customer
Sharon Morrissey
Very responsive. Service providers have provided quality service. I have had to wait for replacement parts.
Verified Customer
Scott
All repairs are done in a timely manner. Quick assignment of contractors.
Reply from American Home Shield
Feb 26, 2021
Hi Scott, We strive to provide you with the best team of professional contractors and complete repairs in a timely manner. We hope you continue to enjoy AHS!
Verified Customer
Jeffrey Coon
How quick they respond to you request and with in less than 24hrs someone is calling you to make an appointment for services.
Verified Customer
David Altmeyer
My oven hasnt worked for 2 months and American Home Sheild will not order the parts that maintainance company supplied to Am home sheild
Reply from American Home Shield
Feb 27, 2021
Hi David, I will be contacting you to assist and get the oven repairs completed.
Verified Customer
Skip
Professionalism, problem resolution and ease of use.
Verified Customer
Nelli
Great service. Friendly and professional. Answers my questions with knowledge
Verified Customer
Janet Henshaw
Great company. Great response time. Knowledgeable contractors
Reply from American Home Shield
Feb 26, 2021
Hi Janet, We strive to provide you with the best team of knowledgeable contractors and hope you continue to enjoy AHS!
Verified Customer
Linda Schuk
They come through every time. There has only been one not great vendor.
Verified Customer
Nick Carano
So far happy with the service, timely response and knowledge techs have shown
Verified Customer
Terry Thomas
Very proffesional and knowledgeable n good problem solvers
Verified Customer
Dave
I was not happy when there was an Emergency flood water in my master bathroom. Called them 3 times to find a plumber ASAP. Coz the 1st olbet they called they hang up the phone on me. The second call they will come to fix after 3 days. I insist they need to find a plumber for us. They send a company Cal home construction and they did show up on time. Max was very knowledgeable. He fix everything. Thank you Max!
Verified Customer
Marsha Blaker
Service sent to do repairs was A+ excellent
Reply from American Home Shield
Feb 26, 2021
Hi Marsha, Thank you for your feedback!
Verified Customer
Cathleen J Mattoon
I have always experienced prompt, efficient, complete service.
Reply from American Home Shield
Feb 26, 2021
Hi Cathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!