Name: American Home Shield
Rating: 4.0

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Verified Customer

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Cynthia Choctaw, OK

Overall, VERY pleased with AHS and their services. Have been a customer for 30+ years and have received excellent service, repairs, and replacements for covered appliances. The ONLY reason I am not giving 5 stars is that the online and phone automated process makes it nearly impossible to speak to a human: and therefore also impossible to request a preferred service provider.

9 months ago

Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Douglas Wanke

Very easy to request service online. AHS acknowledges the request immediately and assigns a contractor within 2-3 hours. The contractors, so far have been very reliable in setting up a time to service the problem and have done a good job of diagnosing the problem and getting it fixed.

9 months ago

Reply from American Home Shield

Douglas, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Valerie White Dallas, TX

AHS always sets us up with a company to take care of our needs quickly. The companies they work with are trustworthy and professional in our experiences. We've used AHS several times over the past 5 years. There is never a hassle or difficulty and it is well worth the money.

9 months ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Carolyn Dermott Joplin, MO

I like the quality of the service providers they have sent! Knowledgable, polite and respectful. Dislike that I purchased a policy for my daughter as a gift and pay for it monthly. The system messes it up every time we use our respective policies. Example: I had a claim. All the communication from my claim was sent to my daughters email including her phone number so the provider called and emailed her when scheduling the appointment. I was the one who had the claim! Confusing for myself and the provider! Slows down the process!

9 months ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Cathy H District Heights, MD

They do not handle emergency request well. When I called about my water heater busting the process was going to take days. Meanwhile my floor was flooding and they acted as if they didn't know how to escalate this issue. Although I was told they were escalating the issue. They also don't take complaints regarding the companies they use well. I had a company hang up on me because the receptionist that answered the phone said she was too busy to wait for my response to a problem. When I told AHS, they continued to try to reach out to the company with no answer from that company (for 2 days!). I had to pay for the service out of pocket because AHS didn't make a move to resolve the issue. They tried to get me to continue to use that company. Those were the only 2 issues I really remember but now that I am thinking about those issues again, I don't know why I am still with them. I also just reduced my stars.

9 months ago

Reply from American Home Shield

Cathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Carl Weiss Richmond, VA

Prompt service. Fixed the problem at a great price. Our old air conditioning system broke down, and they offered us a new system at a price thousands of dollars cheaper than other companies (we got another quote). This price was only because it was through American Home Shield. Our new system is in, and working great!

9 months ago

Reply from American Home Shield

Dear Carl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Dennis San Antonio, TX

They do what they say. No one can predict the future, but if you have a home appliance go down, this will save you money, period. I called them 3 times, for three different devices in the last 3 months. The did what they said.

9 months ago

Reply from American Home Shield

Dear Dennis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Honey Monroe, LA

I like the service and the great customer service. I call with a claim and it’s taken care of or the order is put in that day and within a few days some one is out to take care of the problem. Very pleased with American Home Shield. Thank you for your good service.

9 months ago

Reply from American Home Shield

Honey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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James

AHS always make the process so easy and painless. I file and immediately they have a team ready to do the work. I have been so happy with them that I’ve had AHS for the last 6 years. I recommend that you get them it’s easier to pay monthly than a large sum at once.

9 months ago

Reply from American Home Shield

James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Jerry Howard Beaumont, TX

I’ve been with AHS off and on a long time. They are usually good to help me find a solution to my problem but have dropped the ball regarding a dryer issue. They’ve send technicians out 4 times now with no solution. The last tech said because of a part issue it can’t be repaired. This has been going on since May and now we’re at the end of June. My dryer is a fire hazard in that it dumps the lint not only back into my clothes but down in the bottom as well. Also if you let dry clothes stay in it or leave the door closed for more than 4 hours it gets wet inside requiring me to redry my clothes.

10 months ago

Reply from American Home Shield

Jerry, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Karim Adatia Little Rock, AR

AHS is a very good company ..I am kept updated with emails and the app tells you exactly when the contractor is coming..good communication and great service All my appliances are always fixed or replaced with new ones I trust AHS

10 months ago

Reply from American Home Shield

Karim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Ma & Pop O'Connell Lincoln, RI

I have had AHS for two years and have used them for 4 problems. In my state AHS doesn't have many service people, but the ones they have sent have been absolutely fine. Am still shocked they replaced my expensive wall microwave and oven.

10 months ago Edited July 3, 2023

Reply from American Home Shield

Dear Ma & Pop O'Connell, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Vernon Pearson Cumming, GA

I submitted my request for service and received a call from American Home Shield the next day with the name of the contractor that would be dispatched to my home. The contractor reached out shortly thereafter to schedule a time for the tech to come to my home. The response was quick and the service was excellent!

10 months ago

Reply from American Home Shield

Vernon, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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James San Antonio, TX

Overall things worked pretty well and the plumbing company was very responsive and did an excellent job. Can't say as much about the automated system. Attempted three times to access the system and kept getting error messages. Finally, just called to make arrangements. Also, the automated e-mail notification system was a little late notifying me that the assigned company was on the way.

10 months ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Sandra Killeen, TX

When I called and explained my situation American Home Shield made my appointment and informed me who would perform my services. A. R. T. Heating and Air Condition came out the same day I called American Home Shield and repaired my AC.

10 months ago

Reply from American Home Shield

Sandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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alli hastings Madison, FL

Customer service is fantastic! They assist you all the way until the service is complete! Any questions or concerns have been addressed immediately and the monthly price is unbeatable! The products you are able to chose from and the repair process is super easy! Thank you!

10 months ago

Reply from American Home Shield

Alli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Anthony Conyers, GA

AHS customer service is good, but their ordering division is suspect. I placed a service claim (Washing Machine) on 5/15/23 and it’s 6/20/23 , my issue is still ll not resolved. Communication beyond customer service lacking in a major way. During this period the number of parts were ordered, meaning less than what is required to complete the repair, causing delays, my family and I are still waiting for the parts . On two occasions I was told by the repair technician what parts were needed as well as how many, and if there was more than one part required, AHS sent one part, causing delays and undue stress. I would inform AHS and the assigned contractor to rectify the issue. Hopefully I’ll get the parts needed for this repair, but I’m lacking the confidence I had seven years ago.

10 months ago

Reply from American Home Shield

Dear Anthony, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Farhood Moraveji Saratoga, CA

American Home Sheild is an excellent company. When you request a service, they get into action promptly and assign a contractor to fix the issue. If they can't repair it, then their purchasing department offers replacement option which is cool and generous. Overall, very happy customer having them as insurer on multiple properties for many years.

10 months ago

Reply from American Home Shield

Dear Farhood, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Steve Simon San Francisco, CA

Dave arrived on time and with the right equipment to inspect my AC unit. First time i've ever had AC and home inspector recommended to have it looked at. Fortunately, nothing wrong, no noises or squeals, but he explained for future purpose the motor and pulleys.

10 months ago

Reply from American Home Shield

Dear Steve, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Michael Souderton, PA

They Handled the problem fast and efficiently. The only thing I didn't like is that the customer service was not able to answer my questions on what my contract covered. I was forced to go to the sales department to answer my question that in the long fun saved me money

10 months ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Kevin Corpus Christi, TX

I’ve been with American Homeshield for a decade and trust me, when I say it’s worth it. The price I pay a month is very much worth the piece of mind knowing if something break. AHS Is a phone call away and they have someone there in a day or 2.

10 months ago

Reply from American Home Shield

Kevin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Cynthia Eatonton, GA

I made the service request on a Sunday. Monday was a holiday. Someone came out early Tuesday morning to look at my water heater and turn it off. On Wednesday I got a call saying I would get a new water heater. On Thursday they put the water heater in. Friday was my birthday!!! WOW

10 months ago

Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Larry Marietta, GA

I liked the speed of setting up a repair visit by Myers HVAC. I liked the tech, named Jamie, because he was on time, professional, knowledgeable, and personable. He identified the problem and fixed it totally within about 25 minutes. Well done all around. Thank you to Jamie, to Myers, and to American HomeShield!

10 months ago

Reply from American Home Shield

Dear Larry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Lttldevl0 Fernley, NV

I like having american home shield , they are really good about getting things fixed however over the past three years everything has gone up so much and now it is even more to have someone come out, then we have to wait a month to get approval for something to be done. It just seems like a lot of money being thrown out even though since our house is older we have had about five things fixed in the past three years it is nice to have the peace of mind.

10 months ago

Reply from American Home Shield

Dear Lttldevl0, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Patricia

American Home Shield gives excellent coverage at a reasonable price. The platinum coverage saves money by covering items such as Freon for air conditioners. The local companies they work with have been able to come out to the house quickly and have provided professional, efficient service.

10 months ago

Reply from American Home Shield

Dear Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Janice Carll Montclair, CA

They tried to fix our refergerator with two different repairs. But that didn't work So then the process to replace it with a new one seem to take a little longer. But they offered several options to purchase a new one. That was nice.

10 months ago

Reply from American Home Shield

Janice, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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randall belbeck New Port Richey, FL

I like American Home Shield coverage, timeliness, and professionalism. Occasionally I have difficulty understanding the AHS rep but each is more than willing to assist with a service request even as I wait on the phone. Furthermore, I have used at least one of their utilized vendors for additional work at a great price.

10 months ago

Reply from American Home Shield

Randall, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Rich Bider Clermont, FL

We have been with AHS for many years and have had good and not so good experiences. Our most recent experience with a plumbing issue was a 5 star rating as the company they sent was great. In the past we weren't as fortunate with an air conditioning problem in our previous home because there was a terrible time delay in getting a part and as a result we had no air for several weeks which is not a pleasant situation in the middle of summer in florida.

10 months ago

Reply from American Home Shield

Rich, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Latonya Veasley Mansfield, TX

Easy to file a claim. AHS also offers at discounted prices several other things such as handyman services, lawn care etc. Amazing customer service, website weary ti navigate and top quality companies selected to perform the services that do not offer shady business practices.

10 months ago

Reply from American Home Shield

Dear Latonya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Annette Modesto, CA

I have been a customer of American Home Shield for over 20 years. The contractors that they assign for my repairs or servicing have been excellent. I have had work done on almost all my appliances. They even replaced one of my appliances because it couldn't be repaired.

10 months ago

Reply from American Home Shield

Annette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Frederick Jacksonville, AL

Response to claim was exceptional! And this time, the match up with the company was awesome!! The company chosen for our washer and dryer was horrible! They were the same company that was sent to fix our ice machine on our refrigerator (twice- and it still does not work!) and they have horrible customer service and forgot our appointments on all occasions.

10 months ago

Reply from American Home Shield

Frederick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Joe Scottsdale, AZ

AHS strives to provide knowledgeable, competent, courteous, and efficient technicians to complete my service orders. I have had systems/appliances repaired, and I've had them replaced. The replacement process has always been very easy to complete, and I have been very satisfied with the end result. I have been an AHS customer for over 20 years.

10 months ago

Reply from American Home Shield

Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Dan San Francisco, CA

Their website for making payments and requesting service is great. They will service small issues quite quickly and will likely pay your claim when it's a smaller cost. If you have anything larger that is higher cost, they will find any way possible to get out of paying that item and tends to take longer to get serviced. If you have something like an Air Conditioning issue it will take 4-8 days for someone to get out to take a look at it. This is especially bad when you live in Arizona (a very hot climate and considered an emergency). This has happened with water heaters and AC units where it took a week to get someone out, only for them to not pay anything or will pay a small portion. So literally we were without hot water and AC for over a week. When it's 105+ degrees you cannot live over a week in your home, let alone no hot water for that same length of time.

10 months ago

Reply from American Home Shield

Dan, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Betty Arnold Long Beach, CA

The follow through of the technicians that are assigned to make the repair have been high quality. As long as i can request service via the computer i'll stay with AHS. Calling for service is headache with the long, long wait times.

10 months ago

Reply from American Home Shield

Hi Betty, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Terri Houston, TX

Excellent contractors provided for service, good coverage. Offset by … Very challenging to get to person at AHS that speaks English as first language and can solve problems, e.g., contractor that performed AHS preventative maintenance for ac systems was not initially allowed to perform service that he identified needed attention; AHS agent said they needed to assign to a different contractor.

10 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Paula North Las Vegas, NV

I love AHS! They have excellent coverage and customer service! We don’t just feel like a number! Their team actually cares! They have quick response times and the service is done quickly and efficiently! I won’t have another company cover my home! They are the best!

10 months ago

Reply from American Home Shield

Hi Paula, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

May. 31st, 2023

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Verified Customer

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Ramona Charlotte, NC

The “coverage” is unbeatable! I highly recommend this company to cover your major household appliances, electrical, plumbing, etc. Put your mind at ease with unexpected breakdowns in your home. Worth every penny I spend each month!

10 months ago

Reply from American Home Shield

Hi Ramona, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon

May. 30th, 2023

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Verified Customer

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R Hackworth Harlingen, TX

10 months ago Edited January 10, 2024

Reply from American Home Shield

Dear R. Hackworth, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Verified Customer

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Berta Miami, FL

I liked that when I called the company and after making an appointment for service, a live representative responded! Since I was having a huge problem with my A/C unit, a technician was dispatched almost immediately. I liked that the customer service representative was courteous and professional and catered to the customer's needs.

10 months ago

Reply from American Home Shield

Berta, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 26th, 2023

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Verified Customer

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Diane Northridge, CA

I got a real stubborn customer service guy, AHS sent a comp to fix refrid the comp has over 20 complaints to bbb, horrible reviews on line and through Angis list. I wanted AHS to cancel that comp and sent different co the C/S argued said competitors give bad reviews. Had to enlighten him that bbb follows through with complaints. Then he said AHS needs to wait until the comp calls AHS to cancel. He was a jerk. The other C/S lady was very nice and took care of my concerns

10 months ago

Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

May. 25th, 2023

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Verified Customer

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Happy Heart Harmony Los Banos, CA

I had a leak under the kitchen sink. There were two very nice men who came and did the repairs in a jiffy. They were professional and polite and left no messto clean. The were from Highway Plumbing located in Ceres Ca. I am very pleased.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Marvis

I like the ease of putting in a service although I called in and wasn't happy with the customer service at all. The 1st rep completely told me a lie. The 2nd rep was very rude. The 3rd rep was more helpful but I asked for a list of the charges from the 1st company and still I haven't received it. But just an FYI Air Dynesty is a complete ripe off they are grousley over charging your customers even charging for things that shouldn't charge for like freon in a new unit. Because new units are prefilled already. And not to mention they sent a salesman out and sent me a quote outside of AHS.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Steven Omaha, NE

American Home Shield has always come through for me. They are fast to react to problems and the people they send to check out my requests are always easy to work with and do a great job. As for the times I've needed to replace appliances it has always been a very easy process.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Kayla French Toledo, OH

American Home Shield has been a great home warranty company. I have had American Home Shield for over 20 years in Ohio, Michigan, and Florida. In every case they have been responsive, professional, and resolved my issues. I would recommend AHS to any home owner. It gives you piece of mind if anything happens in your home

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Sam1 Phoenix, AZ

The worker was very informative, he explained all what he was doing. He also made suggestions for PM’s. I was very comfortable with him in my home. I told friends about his service right away. Excellent Worker he’s a 10 in my book.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Rebecca Boone, NC

Absolutely professional and customer focus service. I thought I would need a completely new HVAC System and American home shield was able to not only provide a repair and avoid a complete replacement but the cost was approximately less than 1/3 of what I've. Been the estimated same repair by my current HVAC maintenance team!

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Jacqueline Sandia, TX

Reputable companies are sent for repairs and if an appliance is beyond redemption they replace it with excellent quality item. Service is usually within 5 days which is really not too bad all things considered. I definitely recommend them if you want excellent coverage.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Rachel Jones Las Vegas, NV

We liked the response to the request for the Water Heater replacement, we loved how fast a technician came out, how quickly and professionally they changed it out, and the cost was less than half what it would have been without the Home Warranty. Overall, extremely satisfied with services.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Lesa Pawleys Island, SC

Great service . We will recommend AHS to friends. We have piece of mind knowing they handle everything. We have a particular repair company. We can request them anytime. The agents are helpful and informative Online request are easily obtained.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Paul Morgan Hill, CA

Once I called to set up a schedule, all things worked as planned. The service professionals set to do the work were prompt, polite, knowledgeable, clean. I was impressed that in both cases (two services scheduled), the service person provided some best practice tips and called back to make sure thing were all good.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2023