American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
starstarstarstar_halfstar_border

8,135 Reviews

Review Breakdown

5 star
59%
4 star
11%
3 star
6%
2 star
4%
1 star
20%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar_border

Joyce Sturdivant

February 22nd, 2021 Forney, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Premiums have gotten high & service call fee is high

Verified Customer

starstarstarstarstar

Alfred M Arredondo

February 22nd, 2021 Mariposa, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They allowed me select a service provider.

Verified Customer

starstarstarstarstar

Sharon Heldman

February 22nd, 2021 Belvidere, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All my interaction with them was professional and simple.

American Home Shield Logo

Reply from American Home Shield

Feb 25, 2021

Hi Sharon, Thank you for your feedback!

Verified Customer

starstarstarstarstar

John Garcia

February 22nd, 2021 Plainfield, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

24 years, no issues. Always ready and no questions. They just send help.

Verified Customer

starstarstarstarstar

Omar J.

February 22nd, 2021 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good service, courteous personnel and timely service

Verified Customer

starstarstarstarstar

sergio giannotta

February 22nd, 2021 Mims, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

because of service and professionalism. easily assessable

Verified Customer

starstarstarstarstar

Art

February 22nd, 2021 Denver, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Found the problem, ordered parts, fixed it

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Art, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Verified Customer

starstarstarstarstar

Kevin Kennedy

February 22nd, 2021 Rio Vista, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good and prompt service. They set up the appointment I immediately during my initial call.

American Home Shield Logo

Reply from American Home Shield

Feb 23, 2021

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Trevor

February 22nd, 2021 Olympia Fields, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The service was really great and the response time was excellent.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Trevor, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Leslie G

February 22nd, 2021 McAllen, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very helpful so far and have followed through with their coverage

Verified Customer

starstarstarstarstar

Jerry Belue

February 22nd, 2021 Landrum, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response, good and honest people who work with you

Verified Customer

starstarstarstarstar

Lynda

February 22nd, 2021 Florence, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I'm new to American Home Shield, but so far they've been timely in their response and have provided excellent technicians to fix the problem.

Verified Customer

starstarstarstarstar

Chris Boyle

February 22nd, 2021 Sparta, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

prompt and spot on service, and have always been able to fix the problem the first time

Verified Customer

starstarstarstarstar

Derek

February 22nd, 2021 Scottdale, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The website makes it very easy to put in and track requests.

Verified Customer

starstarstarstarstar

Maribel Ashton

February 22nd, 2021 Cameron, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Knowledge, courtesy, respect, and professionalism

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Maribel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

starstarstarstarstar

PATRICIA A HANSON

February 22nd, 2021 Eau Claire, WI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

professionalism, service, cost and prompt response

American Home Shield Logo

Reply from American Home Shield

Feb 23, 2021

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstar_borderstar_borderstar_borderstar_border

D

February 22nd, 2021 Surprise, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Bad customer service. Technicians they sent had no clue. It took 6 months for them to replace our oven.

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi D, I would be glad to speak with you to address the issues experienced to have the oven repaired.

Verified Customer

starstarstarstarstar

paula arceo

February 22nd, 2021 Oxnard, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They came right-of-way and fix it in an hour. Thank you very much

Verified Customer

starstarstarstarstar

Don Morris

February 22nd, 2021 Largo, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

customer service very fast response time

Verified Customer

starstarstarstarstar

Mary Ellen Jordan

February 22nd, 2021 Greenville, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Greatest company I love it Nice people as well

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Mary, We appreciate your feedback!

Verified Customer

starstarstarstarstar

Phil

February 22nd, 2021 Carefree, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are incredibly responsive. They get back to you within minutes of filing a claim. Repair people have been uniformly excellent too.

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Amante Fajardo

February 22nd, 2021 Alexandria, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Can’t contact them when there’s a problem.

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi Amante, I would be glad to speak with you to address the issues.

Verified Customer

starstarstarstarstar

Maira oliva

February 22nd, 2021 Springfield, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast quick and efficient! I highly recommend

American Home Shield Logo

Reply from American Home Shield

Feb 23, 2021

Hi Maira, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Sara Matthews

February 22nd, 2021 Bakersfield, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always very kind and respectful. Always on time and easy to work with.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Sara,, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Verified Customer

starstarstarstarstar

Aron Sikarskie

February 22nd, 2021 Cedar Rapids, IA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Having a Home warranty is great but having one with American Jone Shield is amazing because they actually follow up and assist you when you have a problem!

Verified Customer

starstarstarstarstar

Alexandria Hernandez

February 22nd, 2021 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Prompt and efficient! i havent had to pay anything out of pocket!

American Home Shield Logo

Reply from American Home Shield

Feb 23, 2021

Hi Alexandria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Noe Henriquez

February 22nd, 2021 Victorville, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have great customer service. Repairs were fast and satisfactory.

Verified Customer

starstarstarstarstar

Colleen ann Calimer

February 22nd, 2021 Baltimore, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Responsiveness of American Home Shield and of the service company. Ease of use of Portal

Verified Customer

starstarstarstarstar

Douglas F.

February 22nd, 2021 Croswell, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They have been prompt with their service

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Douglas, Thank you for your feedback!

Verified Customer

starstarstarstarstar

Tim Gavin

February 22nd, 2021 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

great service, great reates. They have been terrific!!!

Verified Customer

starstarstarstarstar_border

JoAnn Del Real-Sandoval

February 22nd, 2021 Porterville, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They've covered almost everything we have called in.

Verified Customer

starstarstar_borderstar_borderstar_border

Jessica C

February 22nd, 2021 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

It’s been 2 years and my ice maker is still broken.

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi Jessica, I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.

Verified Customer

starstarstarstarstar_border

Susanne Vanness

February 22nd, 2021 Sun City, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Completed the job appliance was fixed after two weeks

Verified Customer

starstarstarstarstar

Joe

February 22nd, 2021 Venetia, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast service and customer care. Customer service rep was excellent to work with

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Joe, I am pleased to hear about the excellent customer service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar_border

S. Hart .

February 22nd, 2021 Gilroy, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

Saves me money, helpful finding a reputable company

Verified Customer

starstarstarstarstar

Debbie compton

February 22nd, 2021 Yadkinville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Great service and very prompt. I would highly recommend them

American Home Shield Logo

Reply from American Home Shield

Feb 23, 2021

Hi Debbie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

martha lockley

February 22nd, 2021 Heber Springs, AR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast and professional and I felt very comfortable with them in my home

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Good afternoon Martha, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

starstarstarstarstar

Sharon Morrissey

February 22nd, 2021 Virginia Beach, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very responsive. Service providers have provided quality service. I have had to wait for replacement parts.

Verified Customer

starstarstarstarstar

Scott

February 22nd, 2021 Huntington, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All repairs are done in a timely manner. Quick assignment of contractors.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Scott, We strive to provide you with the best team of professional contractors and complete repairs in a timely manner. We hope you continue to enjoy AHS!

Verified Customer

starstarstarstarstar

Jeffrey Coon

February 22nd, 2021 Franklinton, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

How quick they respond to you request and with in less than 24hrs someone is calling you to make an appointment for services.

Verified Customer

starstarstar_borderstar_borderstar_border

David Altmeyer

February 22nd, 2021 Valleyford, WA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My oven hasnt worked for 2 months and American Home Sheild will not order the parts that maintainance company supplied to Am home sheild

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi David, I will be contacting you to assist and get the oven repairs completed.

Verified Customer

starstarstarstarstar

Skip

February 22nd, 2021 Plano, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professionalism, problem resolution and ease of use.

Verified Customer

starstarstarstarstar

Nelli

February 22nd, 2021 Rancho Cordova, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great service. Friendly and professional. Answers my questions with knowledge

Verified Customer

starstarstarstarstar

Janet Henshaw

February 22nd, 2021 Sarasota, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great company. Great response time. Knowledgeable contractors

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Janet, We strive to provide you with the best team of knowledgeable contractors and hope you continue to enjoy AHS!

Verified Customer

starstarstarstarstar

Linda Schuk

February 22nd, 2021 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They come through every time. There has only been one not great vendor.

Verified Customer

starstarstarstarstar_border

Nick Carano

February 22nd, 2021 Youngstown, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

So far happy with the service, timely response and knowledge techs have shown

Verified Customer

starstarstarstarstar

Terry Thomas

February 22nd, 2021 North Richland Hills, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Very proffesional and knowledgeable n good problem solvers

Verified Customer

starstarstarstar_borderstar_border

Dave

February 22nd, 2021 Livermore, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I was not happy when there was an Emergency flood water in my master bathroom. Called them 3 times to find a plumber ASAP. Coz the 1st olbet they called they hang up the phone on me. The second call they will come to fix after 3 days. I insist they need to find a plumber for us. They send a company Cal home construction and they did show up on time. Max was very knowledgeable. He fix everything. Thank you Max!

Verified Customer

starstarstarstarstar

Marsha Blaker

February 22nd, 2021 Lutherville-Timonium, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Service sent to do repairs was A+ excellent

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Marsha, Thank you for your feedback!

Verified Customer

starstarstarstarstar

Cathleen J Mattoon

February 22nd, 2021 Hauula, HI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have always experienced prompt, efficient, complete service.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Cathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!