American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.
With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for.
Read American Home Shield reviews below as well as the pros and cons of the company.
American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.
In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.
American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.
The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.
American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:
With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.
American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.
This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.
Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.
American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure.
As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.
American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.
American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.
Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers.
American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.
There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs.
Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues.
If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions.
Star Rating
8,135 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Harry F Bodnar Jr
they would not cover my cooktop damaged by exhaust fan falling and breaking it
Verified Customer
Terry Fahami
They don’t have good companird to work with.
Verified Customer
Brian Wilson
Because their service is both timely and professional
Reply from American Home Shield
Feb 26, 2021
Hi Brian, We love to hear when we have provided timely and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Verified Customer
Homeowner
Hard to get in touch with a representative and price is considerably higher than others
Verified Customer
Manuel
Because they don’t follow their policy I have been having problems with my garbage disposal and I think I have had issue about 3 times every time they send someone to fix it they say that the problem has been solved. Problem continue and I called for service request plumber said garbage disposal is old but American Home Shield won’t authorize a replacement until it breaks and doesn’t work any more.
Verified Customer
Robert
AC went out in July. I live in Arizona. It took them 3 weeks to get the part.
Reply from American Home Shield
Feb 27, 2021
Hi Robert, I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.
Verified Customer
Yolando Nichols
Great timely service. Honest recommendation for service.
Verified Customer
Bryan Mahanes
Great service! I have experienced great customer service
Verified Customer
Chris
They have been excellent everytime I call them
Reply from American Home Shield
Feb 26, 2021
Hi Chris, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Tara Bowles
Awesome customer service and reputable, efficient companies that they subcontract with.
Reply from American Home Shield
Feb 26, 2021
Hi Tara, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Verified Customer
Roger Schill and Sharon Schill
They have always been responsive to our repair issues. We have been with American Home Shield for over 15 years and have never been disappointed.
Verified Customer
Hillery Wallis
Always quick to help me find a contractor to fix my problem
Verified Customer
Nettter
It is difficult to get in touch with a real person. There have been a couple incidences in which the contractors could not solve the problem, returning good times.
Verified Customer
Patsy Johnson
Always on time, fix the problem, professionsl
Verified Customer
Dianne Miller
They did a great job. Called 1 day they were here the next!!
Verified Customer
Jon
Always take care of problem. They send a repairman quickly.
Verified Customer
Deborah Burch
Professionalism ,Performance and Communication
Reply from American Home Shield
Feb 26, 2021
Hi Deborah, It is a pleasure to be able to provide you with professionalism, performance, and communication.
Verified Customer
Jeff Giraud-Isaacson
Fast process in getting a technician to look at our furnace. The online claim process is very easy.
Verified Customer
Daron
Cost and Efficiency and the outstanding quality of their customer service representatives. She went above and beyond to have my issue resolved
Verified Customer
Debbie Balsley
The workers are Efficient, courteous and timely.
Verified Customer
Daniel Rouches
Always available when we needed their help.
Verified Customer
Joshua Cumba
American Home Shield is very professional and easy.
Reply from American Home Shield
Feb 26, 2021
Hi Joshua, We love to hear when we have provided easy and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Verified Customer
Janeffa Hall
Excellent co. To work with. Dependable.They use very good contractors.
Reply from American Home Shield
Feb 26, 2021
Hi Janeffa, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Jen
They have met my needs for the repairs that I have had in a timely manner
Verified Customer
Rod
On time service, great value and fair prices. The technicians have always been on point.
Verified Customer
Louise
Quick response. Found the problem right away. I would recommend this company for your home warranty.
Verified Customer
Chris Boyle
prompt and spot on service, and have always been able to fix the problem the first time
Verified Customer
Catherine Castellano
They were fast and got the job done in one day!!
Verified Customer
Sharon Heldman
All my interaction with them was professional and simple.
Reply from American Home Shield
Feb 25, 2021
Hi Sharon, Thank you for your feedback!
Verified Customer
Lynda
I'm new to American Home Shield, but so far they've been timely in their response and have provided excellent technicians to fix the problem.
Verified Customer
Trevor
The service was really great and the response time was excellent.
Reply from American Home Shield
Feb 26, 2021
Hi Trevor, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Andrea Reaves
Service has been fine, but I can't get them to send a copy of Interior Plumbing and Drainage System policy. I've requested it 3 times, on the phone and online.
Verified Customer
R. Eubanks
I have received excellent service on every service called placed.
Reply from American Home Shield
Feb 26, 2021
Hi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Ayanna
Excellent courteous service was provided by the Appliance Replacement Representative. The service provider, A&E Technician was awesome.
Reply from American Home Shield
Feb 26, 2021
Hi Ayanna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Bruce
On time friendly quick fix explained what he was doing
Verified Customer
sergio giannotta
because of service and professionalism. easily assessable
Verified Customer
Donna
Several times there is a long wait on hold when you need to talk to someone that can answer a question that you can't get answered thru the website.
Verified Customer
John Garcia
24 years, no issues. Always ready and no questions. They just send help.
Verified Customer
Thomas Pace
Helpful with fixing basic issues that require mechanics
Verified Customer
Ericka Bronson
Excellent service and fulfills promise to replace if item can’t be fixed
Reply from American Home Shield
Feb 26, 2021
Hi Ericka, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Sarah Tenon
They kept their promise. There was not a single issue in getting the appliance credit I needed to go forth in purchasing a new appliance.
Verified Customer
Karin
Timely and fixed problem. Good repair man
Verified Customer
Justin
Great customer service and fast at fixing the problem
Verified Customer
Kevin Kennedy
Good and prompt service. They set up the appointment I immediately during my initial call.
Reply from American Home Shield
Feb 23, 2021
Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
Art
Found the problem, ordered parts, fixed it
Reply from American Home Shield
Feb 26, 2021
Hi Art, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Verified Customer
Pamela B
Always cooperative and meets my needs and follows up on the job being worked on
Verified Customer
Angela Campbell
Never ever issues with coverage and timely repairs.
Verified Customer
Omar J.
Good service, courteous personnel and timely service
Verified Customer
Jerry Belue
Quick response, good and honest people who work with you
Verified Customer
Alfred M Arredondo
They allowed me select a service provider.