American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
starstarstarstar_halfstar_border

8,135 Reviews

Review Breakdown

5 star
59%
4 star
11%
3 star
6%
2 star
4%
1 star
20%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstar_borderstar_borderstar_border

Harry F Bodnar Jr

February 22nd, 2021 Pawleys Island, SC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

they would not cover my cooktop damaged by exhaust fan falling and breaking it

Verified Customer

starstarstar_borderstar_borderstar_border

Terry Fahami

February 22nd, 2021 San Juan Capistrano, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

They don’t have good companird to work with.

Verified Customer

starstarstarstarstar

Brian Wilson

February 22nd, 2021 Albuquerque, NM DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Because their service is both timely and professional

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Brian, We love to hear when we have provided timely and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

starstarstarstar_borderstar_border

Homeowner

February 22nd, 2021 Ankeny, IA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Hard to get in touch with a representative and price is considerably higher than others

Verified Customer

starstarstarstar_borderstar_border

Manuel

February 22nd, 2021 Bastrop, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Because they don’t follow their policy I have been having problems with my garbage disposal and I think I have had issue about 3 times every time they send someone to fix it they say that the problem has been solved. Problem continue and I called for service request plumber said garbage disposal is old but American Home Shield won’t authorize a replacement until it breaks and doesn’t work any more.

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Robert

February 22nd, 2021 Glendale, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

AC went out in July. I live in Arizona. It took them 3 weeks to get the part.

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi Robert, I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.

Verified Customer

starstarstarstarstar

Yolando Nichols

February 22nd, 2021 Pearland, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great timely service. Honest recommendation for service.

Verified Customer

starstarstarstarstar

Bryan Mahanes

February 22nd, 2021 Charleston, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service! I have experienced great customer service

Verified Customer

starstarstarstarstar

Chris

February 22nd, 2021 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They have been excellent everytime I call them

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Chris, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Tara Bowles

February 22nd, 2021 Mechanicsville, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Awesome customer service and reputable, efficient companies that they subcontract with.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Tara, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Verified Customer

starstarstarstarstar

Roger Schill and Sharon Schill

February 22nd, 2021 Mosheim, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have always been responsive to our repair issues. We have been with American Home Shield for over 15 years and have never been disappointed.

Verified Customer

starstarstarstarstar

Hillery Wallis

February 22nd, 2021 Loomis, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always quick to help me find a contractor to fix my problem

Verified Customer

starstarstarstarstar_border

Nettter

February 22nd, 2021 Lincolnshire, IL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

It is difficult to get in touch with a real person. There have been a couple incidences in which the contractors could not solve the problem, returning good times.

Verified Customer

starstarstarstarstar

Patsy Johnson

February 22nd, 2021 Bridgeport, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always on time, fix the problem, professionsl

Verified Customer

starstarstarstarstar

Dianne Miller

February 22nd, 2021 Semmes, AL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They did a great job. Called 1 day they were here the next!!

Verified Customer

starstarstarstarstar

Jon

February 22nd, 2021 Hewitt, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always take care of problem. They send a repairman quickly.

Verified Customer

starstarstarstarstar

Deborah Burch

February 22nd, 2021 Chester, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professionalism ,Performance and Communication

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Deborah, It is a pleasure to be able to provide you with professionalism, performance, and communication.

Verified Customer

starstarstarstarstar

Jeff Giraud-Isaacson

February 22nd, 2021 Saint Paul, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast process in getting a technician to look at our furnace. The online claim process is very easy.

Verified Customer

starstarstarstarstar

Daron

February 22nd, 2021 Covington, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Cost and Efficiency and the outstanding quality of their customer service representatives. She went above and beyond to have my issue resolved

Verified Customer

starstarstarstarstar

Debbie Balsley

February 22nd, 2021 Sacramento, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The workers are Efficient, courteous and timely.

Verified Customer

starstarstarstarstar

Daniel Rouches

February 22nd, 2021 Vancouver, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always available when we needed their help.

Verified Customer

starstarstarstarstar

Joshua Cumba

February 22nd, 2021 Tampa, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

American Home Shield is very professional and easy.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Joshua, We love to hear when we have provided easy and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

starstarstarstarstar

Janeffa Hall

February 22nd, 2021 Daytona Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent co. To work with. Dependable.They use very good contractors.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Janeffa, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Jen

February 22nd, 2021 Marietta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They have met my needs for the repairs that I have had in a timely manner

Verified Customer

starstarstarstarstar

Rod

February 22nd, 2021 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

On time service, great value and fair prices. The technicians have always been on point.

Verified Customer

starstarstarstarstar

Louise

February 22nd, 2021 Cleves, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response. Found the problem right away. I would recommend this company for your home warranty.

Verified Customer

starstarstarstarstar

Chris Boyle

February 22nd, 2021 Sparta, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

prompt and spot on service, and have always been able to fix the problem the first time

Verified Customer

starstarstarstarstar

Catherine Castellano

February 22nd, 2021 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They were fast and got the job done in one day!!

Verified Customer

starstarstarstarstar

Sharon Heldman

February 22nd, 2021 Belvidere, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All my interaction with them was professional and simple.

American Home Shield Logo

Reply from American Home Shield

Feb 25, 2021

Hi Sharon, Thank you for your feedback!

Verified Customer

starstarstarstarstar

Lynda

February 22nd, 2021 Florence, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I'm new to American Home Shield, but so far they've been timely in their response and have provided excellent technicians to fix the problem.

Verified Customer

starstarstarstarstar

Trevor

February 22nd, 2021 Olympia Fields, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The service was really great and the response time was excellent.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Trevor, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar_border

Andrea Reaves

February 22nd, 2021 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Service has been fine, but I can't get them to send a copy of Interior Plumbing and Drainage System policy. I've requested it 3 times, on the phone and online.

Verified Customer

starstarstarstarstar

R. Eubanks

February 22nd, 2021 Waldorf, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have received excellent service on every service called placed.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Ayanna

February 22nd, 2021 Lemoore, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent courteous service was provided by the Appliance Replacement Representative. The service provider, A&E Technician was awesome.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Ayanna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Bruce

February 22nd, 2021 Farmington, MN DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

On time friendly quick fix explained what he was doing

Verified Customer

starstarstarstarstar

sergio giannotta

February 22nd, 2021 Mims, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

because of service and professionalism. easily assessable

Verified Customer

starstarstarstarstar_border

Donna

February 22nd, 2021 Fresno, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Several times there is a long wait on hold when you need to talk to someone that can answer a question that you can't get answered thru the website.

Verified Customer

starstarstarstarstar

John Garcia

February 22nd, 2021 Plainfield, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

24 years, no issues. Always ready and no questions. They just send help.

Verified Customer

starstarstarstarstar_border

Thomas Pace

February 22nd, 2021 Richmond, VA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Helpful with fixing basic issues that require mechanics

Verified Customer

starstarstarstarstar

Ericka Bronson

February 22nd, 2021 Beaumont, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service and fulfills promise to replace if item can’t be fixed

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Ericka, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

starstarstarstarstar

Sarah Tenon

February 22nd, 2021 Bonaire, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They kept their promise. There was not a single issue in getting the appliance credit I needed to go forth in purchasing a new appliance.

Verified Customer

starstarstarstarstar

Karin

February 22nd, 2021 Naples, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Timely and fixed problem. Good repair man

Verified Customer

starstarstarstarstar

Justin

February 22nd, 2021 Crestwood, KY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service and fast at fixing the problem

Verified Customer

starstarstarstarstar

Kevin Kennedy

February 22nd, 2021 Rio Vista, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good and prompt service. They set up the appointment I immediately during my initial call.

American Home Shield Logo

Reply from American Home Shield

Feb 23, 2021

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

starstarstarstarstar

Art

February 22nd, 2021 Denver, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Found the problem, ordered parts, fixed it

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Art, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Verified Customer

starstarstarstarstar

Pamela B

February 22nd, 2021 Dayton, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always cooperative and meets my needs and follows up on the job being worked on

Verified Customer

starstarstarstarstar

Angela Campbell

February 22nd, 2021 Lees Summit, MO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Never ever issues with coverage and timely repairs.

Verified Customer

starstarstarstarstar

Omar J.

February 22nd, 2021 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good service, courteous personnel and timely service

Verified Customer

starstarstarstarstar

Jerry Belue

February 22nd, 2021 Landrum, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response, good and honest people who work with you

Verified Customer

starstarstarstarstar

Alfred M Arredondo

February 22nd, 2021 Mariposa, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They allowed me select a service provider.