American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
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8,135 Reviews

Review Breakdown

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1 star
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Addie

February 25th, 2021 Fayetteville, NC DETAILS arrow_drop_down
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Always comes through with quality companies to work on my appliances and they are always professional too.

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Gary Honea

February 25th, 2021 Fallon, NV DETAILS arrow_drop_down
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Last claim has taken over a month to get parts to fix a 2 year old dishwasher. That doesn’t make sense.

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Jo

February 25th, 2021 Deltona, FL DETAILS arrow_drop_down
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Overall it’s ok. We have had some great service and some that was horrible. The plumber that came out was terrible

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G De Forest

February 25th, 2021 McAllen, TX DETAILS arrow_drop_down
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Great job. Showing up on time and really great service

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Lisa stumfoll

February 25th, 2021 Republic, MO DETAILS arrow_drop_down
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they are awesome - always on time, professional

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Reply from American Home Shield

Feb 26, 2021

Hi Lisa, We strive to provide you with the best team of professional contractors!

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Laura Langford

February 25th, 2021 Peachtree City, GA DETAILS arrow_drop_down
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excellent service but I would love to talk to a person when scheduling an appointment.

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Mary

February 25th, 2021 Lovettsville, VA DETAILS arrow_drop_down
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Great customer service, timely and great

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Russell Radden

February 25th, 2021 Gatesville, TX DETAILS arrow_drop_down
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Prompt service and professional technicians

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Reply from American Home Shield

Feb 26, 2021

Hi Russell, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Madonna Miller

February 25th, 2021 Willis, TX DETAILS arrow_drop_down
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Never finished contract for my double oven it has been over 4 months. Supposedly a cash Offer was made of around $300.00 They could not find a part. I am still without an oven. Every time I call I get a run around. This is ridiculous. Try getting me a double 30” oven & indd at talking it for $300. I will happily cancel my contract

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Vincent White Sr.

February 25th, 2021 Elizabethtown, NC DETAILS arrow_drop_down
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Quick responses and professional qualified technicians.

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Reply from American Home Shield

Feb 26, 2021

Hi Vincent, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Verified Customer

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John Mirr

February 25th, 2021 Berlin, WI DETAILS arrow_drop_down
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No hassle on claims, quick turnaround. Offers many solutions if 1st option isn't available.

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betty lawler

February 25th, 2021 Bala-Cynwyd, PA DETAILS arrow_drop_down
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prompt service, problem is always resolved

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Reply from American Home Shield

Feb 26, 2021

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Sally

February 25th, 2021 Festus, MO DETAILS arrow_drop_down
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Replaced my conpactor but not with the same model. It doesn't seam to be the same quality.

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Garrett

February 25th, 2021 Magnolia, TX DETAILS arrow_drop_down
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Easy and fast, customer service and professionalism

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David Welbon

February 25th, 2021 Elmira, OR DETAILS arrow_drop_down
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Because when my ac went out in the middle of summer, they would only fix it with parts from "their" warehouse. But the compressor was out of stock, no knowledge of when it would be in stock, and they would NOT let me purchase one locally to be installed by "their" installer. So they told me I could wait until they got one in stock, or have it repaired by someone else at my expense and they would cover $600 of the $1500 cost of repair. Since it was summer and my medical condition requires ac, I had to get it fixed and eat $900 for repairs. BTW, the compressor was available locally and had it installed the next day by my old ac service people. Then American Home Shield lost the paperwork to get the $600 back they said they would cover.

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Charlie Hendricks

February 25th, 2021 Winchester, KY DETAILS arrow_drop_down
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Very quick to setup consultants and address the problem. I’m in the middle of getting new double oven Very happy even in this time covid. Getting oven very quickly compared to box stores

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Meralie Ervin

February 25th, 2021 Jacksonville, FL DETAILS arrow_drop_down
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Communication and sense of urgency the service was quick efficient and kept their schedule

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Joe Tooley

February 25th, 2021 Bartlesville, OK DETAILS arrow_drop_down
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Quick and easy! Made the report online, got call next day, they came out next day, next day all fixed! Love it!

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Vanessa Sparhawk

February 25th, 2021 San Diego, CA DETAILS arrow_drop_down
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Easy to use and fast response time. I appreciate the technician calling me when he was on the way. The texts and emails as reminders were also helpful in tracking the issue.

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Maria Christina Borges-Lutz

February 25th, 2021 Austin, TX DETAILS arrow_drop_down
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AHS took care of my issue right way and in less than two hours it was resolved.

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bobby choi

February 25th, 2021 Los Gatos, CA DETAILS arrow_drop_down
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it's hard to reach out to representative I wait more than 45 minutes whenever I call to the representative for about house issues.

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Reply from American Home Shield

Feb 27, 2021

Hi Bobby, Thank you for alerting us about your customer service experience. I owuld be glad to speak with you.

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Emelina Crisolo

February 25th, 2021 Hercules, CA DETAILS arrow_drop_down
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One hundred percent excellent, the people sent to my house is very satisfied and excellent one hundred percent nice and kindly

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Dustin Phelps

February 25th, 2021 Muscatine, IA DETAILS arrow_drop_down
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Fantastic customer service and great product knowledge!

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Keshia

February 25th, 2021 Grand Prairie, TX DETAILS arrow_drop_down
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Run and find another company. Multiple issues with every interaction. Nothing is ever covered after you've paid the service fee. Technicians who never want to do their job. Last issue before I canceled involved SWAT Plumbing changing for basic services. What the fees are for no one could tell me. Took them a month to tell me I needed to pay. Waited for callback from a manager for two weeks and it never came. Sat on the phone today for 2 hours and still no manager as the rep hung up the line after placing the call on hold. AHS is a terrible company to deal with. Not on one occasion, but on multiple occasions from multiple departments.

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Reply from American Home Shield

Feb 27, 2021

Hi Keshia, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

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Olio23

February 25th, 2021 , DETAILS arrow_drop_down
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Awful stay away!! shower leaked threw to downstairs couldn’t use shower only one! Called to put a claim in they sent a plumber out. He did nothing but look and said he had to go submit what he found before he could fix anything to see what they would cover and what they would not pay for fact we were with out a shower and water leaking downstairs. About to be going on two weeks still no update when I call and they say plumbers not getting back to them so instead of dispatch a different company they keep trying get hold them. Finally I decide I just want money back and to cancel the warranty. Then I was told they can’t refund me just for ten min of arguing for him to refund me not even all my money when they did nothing!!!!!

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Reply from American Home Shield

Feb 27, 2021

Hi Olio, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

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Meeeeechigan

February 24th, 2021 Howell, MI DETAILS arrow_drop_down
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Called American Home Shield for my furnace not running very often during the extreme cold! Technician arrived less than 24 hours, very professional very knowledgeable very friendly and fixed the problem!

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Reply from American Home Shield

Feb 26, 2021

Hi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

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Gurudatt Medtia

February 24th, 2021 , DETAILS arrow_drop_down
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Immediate response and service provided.

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MisterMills

February 24th, 2021 Van Nuys, CA DETAILS arrow_drop_down
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I opened a service request at the end of November for a dishwasher that won't run because the door latch is broken. The tech ordered a part to complete the fix. The part is on backorder from the manufacturer with no estimate of availability. I've called the tech almost weekly for 3 months for a part status update. I've also called AHS four times for an alternate resolution, possibly replacing the entire door instead of waiting on the latch. Three times they told me the only option would be a full replacement, they would submit for authorization, and someone from AHS would call back with details once the claim was approved or not approved. I never received a callback. On the second and third call, they couldn't give me any information if my request had been reviewed or even sent for review. On my last call to AHS, the rep put me on hold and said they called the tech and the part would be delivered this week. I called the tech today, and they told me that they have no information on a delivery date or when the part will be available to ship. The long hold times, unclear communication, and lack of follow-up are extremely frustrating. Falsely stating that the part would be delivered this week is inexcusable. I understand that parts can be on backorder or have shipping delays. Waiting indefinitely for a part (I'm now at 3 months) is unacceptable. I regret using AHS to complete this repair and will switch to another company when my warranty contract expires. Has there been any value with AHS? Sure...creating the service request was easy, but every step since then has been tedious and disappointing.

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Jessica Groves

February 23rd, 2021 Bedford, OH DETAILS arrow_drop_down
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I called in for a service ticket related to my water heater not working. I spoke with the plumbing company assigned the next day. The company was supposed to come 2 days later, but had a cancellation and came and fixed my issue the next day. Home Shield investment is one of the best investments you can make into your home. I definitely recommend Home Shield.

Verified Customer

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Narayanan Balagopal

February 22nd, 2021 Ladera Ranch, CA DETAILS arrow_drop_down
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Good coverage and good service. also a good network of contractors

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Reply from American Home Shield

Feb 23, 2021

Hi Narayanan, We are pleased to hear about the coverage American Home Shield has provided you. We hope you continue to enjoy the contractors that we provide as well.

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Art

February 22nd, 2021 Inwood, WV DETAILS arrow_drop_down
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Quick response to issues. Appointments set within few days.

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Olivia Brown

February 22nd, 2021 Hanover, MD DETAILS arrow_drop_down
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I’ve been a customer for over 10 years. The level of service have deteriorated. This past month, I’ve had issues that they would not resolve even though it’s covered in my warranty. Customer Service representative would not elevate my concerns... just overall poor service.

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Bernard Berkeley

February 22nd, 2021 Atlanta, GA DETAILS arrow_drop_down
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Most of their contractors are good, however on a few occasions, we were not satisfied with workmanship

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Ammar Abdalla

February 22nd, 2021 Midland, TX DETAILS arrow_drop_down
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Great service never had a issue with when I made the claim to the tech coming and taken care of business!

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Joseph Civitano

February 22nd, 2021 Maricopa, AZ DETAILS arrow_drop_down
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Easy to work with...very responsive and they always send the best contractors to fix your problem.

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Reply from American Home Shield

Feb 26, 2021

Hi Joseph, We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

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Betsy richards

February 22nd, 2021 Philadelphia, PA DETAILS arrow_drop_down
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they are a very reliable company. they keep their word and their promises.

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Kathy Vail

February 22nd, 2021 Spring, TX DETAILS arrow_drop_down
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Fast and efficient process and service. We are getting value for our money by having this policy. Plan to renew it.

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Reply from American Home Shield

Feb 23, 2021

Hi Kathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

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Kathryn F

February 22nd, 2021 Converse, TX DETAILS arrow_drop_down
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Easy to contact and prompt excellent service!

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Reply from American Home Shield

Feb 23, 2021

Hi Kathryn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Harry F Bodnar Jr

February 22nd, 2021 Pawleys Island, SC DETAILS arrow_drop_down
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they would not cover my cooktop damaged by exhaust fan falling and breaking it

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John Antonucci

February 22nd, 2021 Azle, TX DETAILS arrow_drop_down
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Website is easy to use to schedule appointments

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Chris

February 22nd, 2021 Chicago, IL DETAILS arrow_drop_down
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They have been excellent everytime I call them

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Reply from American Home Shield

Feb 26, 2021

Hi Chris, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

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JW

February 22nd, 2021 New Orleans, LA DETAILS arrow_drop_down
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Usually fast efficient responses to service requests

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Reply from American Home Shield

Feb 23, 2021

Hi JW, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

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Marcelo

February 22nd, 2021 Orlando, FL DETAILS arrow_drop_down
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Very good service but could improve by having contractors for same day emergency service.

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Daron

February 22nd, 2021 Covington, GA DETAILS arrow_drop_down
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Cost and Efficiency and the outstanding quality of their customer service representatives. She went above and beyond to have my issue resolved

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Homeowner

February 22nd, 2021 Ankeny, IA DETAILS arrow_drop_down
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Hard to get in touch with a representative and price is considerably higher than others

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Nettter

February 22nd, 2021 Lincolnshire, IL DETAILS arrow_drop_down
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It is difficult to get in touch with a real person. There have been a couple incidences in which the contractors could not solve the problem, returning good times.

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Yolando Nichols

February 22nd, 2021 Pearland, TX DETAILS arrow_drop_down
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Great timely service. Honest recommendation for service.

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Jen

February 22nd, 2021 Marietta, GA DETAILS arrow_drop_down
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They have met my needs for the repairs that I have had in a timely manner

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Bryan Mahanes

February 22nd, 2021 Charleston, SC DETAILS arrow_drop_down
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Great service! I have experienced great customer service

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Tara Bowles

February 22nd, 2021 Mechanicsville, VA DETAILS arrow_drop_down
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Awesome customer service and reputable, efficient companies that they subcontract with.

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Reply from American Home Shield

Feb 26, 2021

Hi Tara, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.