Name: American Home Shield
Rating: 4.0

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Verified Customer

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Zan Wallace Tucson, AZ

At first, I was beginning to think that I had made a mistake paying for this home warranty every month. I was having an air conditioning problem during an unusually record breaking heat wave in Tucson Arizona. The first company that was sent to me was no help. I then called American Home multiple times to get my system fixed after I went through multiple days with temperatures at 89 degrees which is unbearable to live in and sleep in. I kept getting a different agent each time I called including one that I could hear a rooster crowing in the background. I really wondered what type of company this was until Wendy from Iowa answered! She personally took my problem as her very own. She became my 1 point of contact. She quickly called and coordinated between another reputable air conditioning company and a wonderful electrician. She called me multiple times to follow up on my problem. She had empathy and great understanding for what I was going through especially being quarantined in a house that felt like a sauna. She is my hero! And I hope that she will be recognized for her attention to detail, and bringing the personal touch back in between the customer and the company. Bill Richard's was the electrician that came out expediently and even came back out a second time all on his own to try and fix the problem. He was amazing! Lastly, Smart Choice heating and cooling was very professional! The technician was on time and came first thing in the morning. But none of this would have happened without Wendy orchestrating all of it! If I could, I would give them all a reward and a hug!! From a 22 year Veteran United States Airforce.

3 years ago

Reply from American Home Shield

Good afternoon Zan, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We strive to make every customer service agent as great as Wendy! We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Pam Whatmore

American Home Shield has been a wonderful company to work with. I have several properties and use their services several times a year. It is easy to make appointments and the services are performed in a timely fashion not like other similar programs offered by other companies. AHS coverage is far more extensive that other plans I have used and other plans I have evaluated. It is easy to reach a person if you have questions. Their online interface is also easy to use and one of the easiest to understand. I think AHS policies are the best plans on the market and I would strongly recommend them.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Pam,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Stacy Eiben

I had been with AHS over the span of 25 years and three homes. Unfortunately, I have seen the service deteriorate during that time and, as of today, I'm done with them. STAY AWAY FROM AMERICAN HOME SHIELD. I had been attempting to get a refrigerator icemaker repaired over the last 2 years. During that time, AHS sent out 4 different companies. One of the earlier companies fully disassembled the icemaker and used a hair dryer / heat gun to thaw the ice. While I didn't know it at the time, but the heat did damage and the tech broke some additional parts behind the icemaker and didn't put all the parts back. Fast forward 1.5 years and we had Samsung come out, at AHS' request, to see if they would warranty repair; Samsung refused the warranty due to the heat damage, missing parts, and the additional damage behind the icemaker assembly. In fact, Samsung now says it is not repairable. Over the last 6 months, I have worked with AHS to resolve the problem their techs caused. Depending on who I spoke with, I have been told numerous times they would do a cash out or replace. Call in a month later and they tell me it's my problem, because the damage is not "normal wear and tear." After going back and forth with them, I'm finally done. You win AHS...and lose. Will never go back to you again and will let everyone I know to stay away from you.

1 month ago

Reply from American Home Shield

Dear Stacy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Mar. 28th, 2024

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Eric

American Home Shield does not cover anything on pool that is attached the salt cell, even if it electrical and related the computer. They should have a paid add-on option of this like other companies

3 weeks ago

Reply from American Home Shield

Dear Eric, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Apr. 5th, 2024

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Blake Mount Vernon, WA

I like the process however, I did tell the agent about my dishwasher -the fact that I have Multiple Sclerosis and when I turned , I fell into the dishwasher causing the door to be damaged. The agent knew at the time when. Su m supervisor spoke the repair person and told him that the company does not pay for someone can z?!

5 months ago

Reply from American Home Shield

Dear Blake, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 20th, 2023

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Verified Customer

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Angelia San Diego, CA

American Home Shield a great company. Service providers respond almost immediately. Customer service is pleasant and knowledgeable. I do feel the price is a little expensive.

5 months ago

Reply from American Home Shield

Dear Angella, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 20th, 2023

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Kiya Bey Charlotte, NC

When anything major happens, we have to come out of our pocket with alot of noney still. We pay monthly, we pay before they come out, and then we have to pay a big price when anything major happens. So why even have this service? Everything we are paying adds up to the cost of what's to be fixed in the end. So why even continue to have this? I'm feeling taken advantage of

5 months ago

Reply from American Home Shield

Dear Kiya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 15th, 2023

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Phyllis St Louis, MO

I don't like Home sheild sending inexperienced repair men out that lie about the problem and cost us additional money y hiring some one to fix the problem when Home shield could have done it. Home shield need to follow up on their people they send out and report that the problem is not fixable. Many cases its not true.

5 months ago

Reply from American Home Shield

Phyllis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 9th, 2023

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Laurie Cicotello Aurora, CO

I had my swamp cooler replaced by C&R Plumbing on 5/19/2023. They did a shoddy job and breached my roof, causong more than $10,000 in damages to my home. I discovered during this time that C&R Plumbing has a consistant ONE STAR rating thru the Better Business Bureau. Had this been revealed to me upfront, I would have NEVER NEVER NEVER trusted them with something as critical as the installation of my very expensive swamp cooler that I had waited YEARS to replace. State Farm is trying to resolve the claim and asked for an itemized receipt for the work American Home Shield (AHS, like the horror series…) contracted C&R Plumbing to do in replacing my swamper. Ugh. I reached out to American Home Shield for a fourth time this week. First person: We'll have that bill to you in 24hrs. That was six days ago. Second person: Yes. The form on your file says it'll be there in there in 24 hours. That was four days ago. Third person: Hung up on me. Fourth person: Played "20 Questions" with me until I snapped and they hung up on me. (i.e. "I'm going to reverify the same basic info ad nauseum until Laurie loses it...and then hang up") Fifth person: "Please just get me to your supervisor." They put me on hold for said person. The "Supervisor" is not actually a "Supervisor" but another rep for a different company representing American Home Shield. That person is authorized to "submit a form to Accounting requesting an itemized bill. It'll be sent to....is your email [email protected]?" Me: 🤬 This is my TedTalk for the night. 😬😬😬

5 months ago

Reply from American Home Shield

Dear Laurie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Nov. 8th, 2023

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Michael Laney Fayetteville, GA

This is the second call out for the same problem and the technician ordered the part today, so I will have to schedule another a third visit to repair my refrigerator. This was a different tech and more knowledgeable than the first, but he didn't have the parts either.

5 months ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Jilean Houston, TX

So glad we chose AHS. Had to use them almost right away when our garage door opener broke. They had a guy out the next day! Very friendly service reps.

5 months ago

Reply from American Home Shield

Dear Jilean, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Anne

The technicians they sent have been overall knowledgeable and pleasant and when they weren’t they were replaced and the finished work/repair was very successful.

5 months ago

Reply from American Home Shield

Dear Anne, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Rick Sierra Vista, AZ

The Technician from Roadrunner Appliance Repair was a real jewel! Friendly, efficient, and knowledgeable! Starting a claim is a breeze even with the phone tree!

5 months ago

Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 6th, 2023

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Theresa Hines Roswell, GA

5 months ago Edited November 3, 2023

Reply from American Home Shield

Theresa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Michael Green Valley, AZ

I would like to know how to utilize AHS to for things like roof inspections. Roof should be inspected periodically and similar to AHS preventative on heating and cooling this would be nice to know how to do it

5 months ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Kiarra Gibbs Decatur, GA

I have been an American home shield client for less than a year. Trying to get my HVAC fixed has been horrible. After getting a quote for $2600 they told me that I can get it fixed for less if I upgrade my plan from Gold to Platinum and have a new vendor come out under my new upgraded plan. Once I upgraded ($600 more as the special I got the Gold plan half off on had ended), then got a new vendor ($125 again a week after paying for the first vendor to come out), they told me that they would not authorize my HVAC repair to be covered under my new plan at all - meaning I spent $725 extra within one week for nothing. I have called multiple times, requested that the phone call where I was told that the upgrade would cover my HVAC be replayed, but all to no avail. After having this insurance for less than a year (only six months as an got it in April and it is now November), I am canceling this service ans going back to my old warranty company.

5 months ago

Reply from American Home Shield

Dear Kiarra, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Nov. 3rd, 2023

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Verified Customer

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Monique Clohesy New York, NY

Services are same great quality whether requests are made online or phone. The quality of their service providers is better than others home warranty providers.

5 months ago

Reply from American Home Shield

Dear Monique, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Bonnie Evansdale, IA

For this call I am very pleased! Everything went well and my new dishwasher is great! My oven works great and now I can cook again Thank you for the wonderful service

5 months ago

Reply from American Home Shield

Dear Bonnie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 3rd, 2023

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Willie Winchester, CA

You seem to get push back on valid claims or you get service techs that charge 2 to 3 times the standard price. Becuase i ont have the time or access to do most of this myself i have to use something in the meantime. Im not sure how long. The customer service at AHS is good. That is a shining star, but what you get afterwards is questionable.

5 months ago

Reply from American Home Shield

Dear Willie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Venkat Salinas, CA

It's really worth it. First, there is peace of mind, as an expert will be assigned to help us resolve the issues. Service is fast, punctual & excellent.

5 months ago

Reply from American Home Shield

Dear Venkat, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Tori Buckley Denver, CO

I bought an older home, so the peace of mind is helpful. Dealing with the customer service is a nightmare 90% of the time. Very hard to get clarification around any vagueness in the contract. For the most part the service technicians have been good and actually fixed the things that are wrong. However, when things don't go well, it goes very poorly---and then we're back to how awful AHS' customer service is. If I had a newer home, I would absolutely call this a money making scam. Enough stuff breaks in my old house that it's worth dealing with the nightmare of calling them.

5 months ago

Reply from American Home Shield

Dear Tori, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Nov. 1st, 2023

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Dawn Virginia Beach, VA

I have an Apollo heating system a lot of companies cannot work on this system but there are some I have been trying for 4 weeks to get someone to my house. It was assigned to the same company four times that did not work on my system I had to call companies myself and then call HSA back to tell them who could work on it. It is going down in the '30s this week and I have no heat. No one will be here until November 3rd to look and this is the fourth week I've been trying to get it fixed. The customer service is horrible I did not have this problem last year, but I'm sorry to say I would not recommend American home shield. No one should have to wait for heat for 4 weeks and a part needs to be ordered so it could be a month before I have heat. I have parrots in my house and I'm running electric heaters. This should not have happened

5 months ago

Reply from American Home Shield

Dear Dawn, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Nov. 1st, 2023

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Joanne Dennis Montgomery, AL

We call to let you all that I could not use my bathrooms or shower the representative state that would make not to plumber no when they out on Thursday, no caring attitude. The plumber company call state that they could not come on Thursday they had one there working was sick. They rescheduled for Monday hours 12-5. So we had to call another plumber company to take of plumber issue.

5 months ago

Reply from American Home Shield

Dear Joanne, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Lillian Temecula, CA

Like that I can get problems taken care of at a better then full cost price. Dislike that I can not speak to someone on mainland USA. Also on occasion have found that the workers are not from a first rated company. We seem to pay more and more but do not seem to get top quality help.

5 months ago

Reply from American Home Shield

Dear Lillian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Gloria Connelly

Online reporting and easy to schedule repairs. No "emergency repairs" as part of the service. A/C is essential in the South, health hazards if it is broken and unrepaired for days.

5 months ago

Reply from American Home Shield

Dear Gloria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Christine Harrington Old Lyme, CT

I have been unable to get tri-state electric to come to my house or even return a message. On October 15. I submitted the request and paid the fee. I never received a phone call from them. Hi tried calling them and left a message a week ago than yesterday spoke to someone at an American Home Shield, who assured me that it would .I have been unable to get tri-state electric to come to my house or even return a message. On October 15. I submitted the request and paid the fee. I never received a phone call from them. Hi tried calling them and left a message a week ago, then yesterday spoke to someone at an American Home Shield, who assured me that it would be taken care of. When I logged onto my American Home Shield Account I saw that they had scheduled me for yesterday… No phone call or email letting me know this! I was home for most of the time that they said they would be here, but no one came. I have still not received any phone calls from tri-state. I am at a loss as to what to do at this point… Though I do feel that my American home shield fee should be refunded to me since I have not gotten the service I paid for.

5 months ago

Reply from American Home Shield

Dear Christine, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Scott Page Phoenix, AZ

The service request from was easy to fill out online and the service was performed in a timely manner. The technician was knowledgeable, courteous and professional.

5 months ago

Reply from American Home Shield

Dear Scott, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Olden and Golden in Missouri

So I recently found out that HSA and AHS Are the same company. Those nice colorful brochures you get when you are looking at a new home and are uncertain of the unforseen mechanical and other issues that may arise. Home warranty! Simple solution! Your covered right?! Not so fast.....and those colorful brochures with the lists of covered appliances: A/C, Furnace, Refrigerator, plumbing.....you feel well taken care of. If it's small things, like the water pump on your washer, they have ya covered. A CFCI tripping in an outlet, no problem. But God help you if you need work on a Refrigerator, worse yet a water heater or A/C unit. Once you buy the policy they send you a booklet that you tuck away. They count on you tucking it away and not reading it. For those who do and request a refund of police, no can do, even if you haven't used the services. For those who don't read the coverage, there are limits to coverage. Meaning that 6000.00 A/C unit has enough coverage to charge it and repair a part. But not enough to replace it. We had a dripping wash machine supply box in our laundry room. We made an appointment. The plumber contacted me and asked for pictures. I sent pictures, description and measurements so he could come prepared to do the replacement. I'm not sure why he came. ***EVEN though this 40.00 part is available at my local small town true value hardware store. He had to order it thru the HOME warranty company. He laughed and said be lucky it's not your water heater! I'd have to cut and cap the lines, remove it and wait a week for them.to send me one. I thought oh my God what have we gotten Into? I got a text from the plumber telling me the part was in and it would cost an additional 200 from me for the repair to'modify the water line and the drain pipe', 200 over and above the 100 I paid when booking the appointment. And they were going to tear my wall apart and it was not covered for repair. What was the AHS paying for? The plumber padded the bill to make it worth his time to come back. It is all very inefficient. We waited almost a month to finally get the repair done by a local plumber for a fraction of the cost. I ended up calling g our realtor and she got me in touch with the purchasing agent for the home warranty company. She gave me the name of the area sales rep for AHS who was here in the USA and she walked me thru reimbursement. Needless to say the realtor is not renewing their contract. These almost seem.like predatory. I called the BBB to file a complaint and AHS and HSA are so well versed with the over 23,000 complaints, that they have a form letter all ready to go. They just fill in the blanks. It's all lip service. No customer service. No real coverage. You are better off to just front the bill.and know ahead of time to save for that big expense than give your $ to a company like this.

1 month ago

Reply from American Home Shield

Dear Olden & Golden, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Apr. 16th, 2024

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Cathy Wheaton Compton, CA

I dislike the fact that your customers have to pay two months in advance in order to change a billing date many and almost all of my other companies. Don’t make you change your due date paying two months in advance. That’s ridiculous. That is my only problem with American Home Shield.

5 months ago

Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Bobbette Denver, CO

Fast response time when you have a problem, they get a company that is reliable and their people know what they Are doing. Very pleasant to work with We have American Home Shield. For several years! Good company!

5 months ago

Reply from American Home Shield

Dear Bobbette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Fred Glendale, AZ

The whole procedure over the phone and the visit from the company went very well......... the young man took care of our problem and was very knowledgeable and courteous......

5 months ago

Reply from American Home Shield

Dear Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Melissa Bradfield Eugene, OR

Service was fast and great. I'm not sure I really saved a lot of money, but I'm fairly certain I didn't pay more. AND the convenience of calling and having them come so fast to do the repair made it ALL worth it!

5 months ago

Reply from American Home Shield

Melissa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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David Owens Hagerstown, MD

It took about 4 to 5 days for the technician to come out. I would have liked it to be sooner than that. Otherwise, the level of service was good. The technician was very knowledgeable and repaired my appliance. It was a good value having American Home Shield.

5 months ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Joey Stephens Birmingham, AL

Microwave was not repairable AHS decided in lest than 30 seconds to replace unit and trim ring. No Hassle!! Glad I bought this policy, will keep it going!! You will NOT be sorry for choosing AHS

6 months ago

Reply from American Home Shield

Dear Joey, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Janice Roberts Seattle, WA

They were able to get a service contractor out here and unfortunately my appliance was deemed nonrepairable. Within a week the new appliance was ordered and put in and working great.

6 months ago

Reply from American Home Shield

Dear Janice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Debbie Browder Calumet City, IL

Overall Home Shield has come through with really good contractors to take care of our home breakdowns...some contractors better than others, but for the most part really good service.

6 months ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

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Jef W Frisco, TX

I am disappointed that AHS is allowing the plumbing contractor to add excessive costs to the replacement of my water heater. $765 in my costs including up charges on city permit and $90 for foam insulation. This is a $1.78 foam piece that can be cut and installed in less than 2-3 minutes. Overall I like AHS but would like that AHS works on behalf of their customers to control the pricing of a repair like this. AHS has the line prices. Customers are held hostage when in need of hot water for washing and cleaning.

6 months ago

Reply from American Home Shield

Dear Jef, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Molly San Diego, CA

6 months ago

Reply from American Home Shield

Molly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Guy Honolulu, HI

Overall great coverage and easy to work with Only downfall is that their prices keep going up, sometimes I was not aware and they do not give any discounts or lower prices; even if you are a long term customer.

6 months ago

Reply from American Home Shield

Guy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Lanre Ola

The service repair guy Steve was very knowledgeable and he was able to resolve the issues immediately the parts arrived. Very courteous and he explained the whole process and was on time too. Overall service from the insurance/ coverage was impressive

6 months ago

Reply from American Home Shield

Dear Lanre, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Teresa Salisbury, NC

So easy to use when something goes wrong, and it always does sooner or later. They always send professional people to work on problem areas, and make things so easy to get help. I tell everyone about AHS!!

6 months ago

Reply from American Home Shield

Dear Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Dena Phoenix, AZ

Their app is very user friendly. The service techs that AHS sent were always professional, respectful and kind. I liked that they offered a sliding scale to fit into any budget.

6 months ago

Reply from American Home Shield

Dear Dena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Geri Romeoville, IL

The fact that he knew what the problem was immediately, ordered the part. However, because the problem still existed this part had to be reordered; which has been ordered. Just waiting for JD to replace the defected item

6 months ago

Reply from American Home Shield

Dear Geri, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Faye Austin, TX

AHS responses quickly but the companies they assign are over booked. It takes a week or more for their technicians to have the first visit and if there needs to be a return visit that takes weeks. AHS raised monthly rates without my consent .

6 months ago

Reply from American Home Shield

Faye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kelsey Mastin

Policy was paid for by the seller of the house. But I picked the company and have been satisfied with what they provide. It was easy transition and they were available immediately after closing if I needed.

6 months ago

Reply from American Home Shield

Kelsey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Daniel Quijano Mesa, AZ

I like the extent of the coverage and the quick response. They have tried many times to dosclaim or exclude the coverage despite the clear contract language, taking up significant amount of time to correct them. Otherwise.fi e eith the service

6 months ago

Reply from American Home Shield

Dear Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ron Miller Lynchburg, VA

I appreciated the ease of filing a claim, the technician's responsiveness, and the resolution. It took a little longer than I liked to get the appliance fixed, but that's not the fault of the technician or the service.

6 months ago

Reply from American Home Shield

Dear Ron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Anthony Glendale, AZ

The initial service was fast but the wrong water heater was delivered which caused a delay in hot water. The rep was honest and kept a good line of communication. However I am still awaiting the old water to be taking away and it’s been a few weeks now.

6 months ago

Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Karean Wrightson Yorba Linda, CA

The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.

6 months ago

Reply from American Home Shield

Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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William

they responded very quickly,and got the plumber to replace the hot water heater but unfortunately, the restoration company Edge Restoration that came to dry out the walls and floor, tore everything out to let it dry, never came back to finish the job, it has been over 3 weeks since they were here, try to contact them with no answer! I would never reccomend them to anyone

6 months ago

Reply from American Home Shield

Dear William, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023