Name: American Home Shield
Rating: 4.1

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Verified Customer

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Davina Ellis Richmond, VA

The warranty is explair thoroughly, I haven't received a hard copy of my contract. I expereince an awful with repair service which caused damage to my property. I have reached out to you on several occasion submitting a claim for damages and haven't heard from you yet. I have contacted the BBB to see what measurements I can take in resolving this matter. I'm in the process of writing a review on your site, because I was displeased with the service I received as well as the information relayed to me by the contractor you allowed to come into my home.

2 years ago

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Verified Customer

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Deborah J Smith

I feel their response time needs to be quicker. They say for the clients to contact the service if you have not heard from the company in 24 hours. America Home Shield takes their time getting back in touch with me.

2 years ago Edited January 10, 2024

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Adam Brice Crump Saint Johns, FL

I have used them once since initiating a warranty service 5 months ago. So far, so good. The only reason I chose 4 stars versus 5 is the customer svc contact approach -it's an automated system and you have to select "sales" prompt just to get a human on the phone. Other than that, I highly recommend.

2 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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Yu Dublin, CA

Very good. I have been a customer since 2009. Whenever I had problem, just called and they fixed the problems for me. I don't have to worry anything . Thank you so much for all the work they did.

2 years ago

Reply from American Home Shield

Hi Yu,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Jeff P Grunau Fresno, CA

Prompt service. Contractors solve the problem. The only issue I have is the auto renewal. I have some adjustments to make and the renewal process has skipped past me twice.

2 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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TMartin Lithonia, GA

I’m a longtime customer and have been with the AHS company for over 20 years. I know and trust that they will take care of any problems or issues I have with my home. The are solid!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi TMartin. It is so wonderful that your plumbing issue was taken care of with ease. We can't wait to provide you with excellent service again for your next repair.

Oct. 18th, 2021

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Verified Customer

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Brenda Smith Hattiesburg, MS

My experience was great. I call, scheduled an appointment for my washer, technician came out. My machine was not repairable, now I'm waiting for the delivery of my new washer.

2 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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B Sometman Philadelphia, PA

They respond fast and usually have a plan ready to resolve your issues. One time, there was a delay from one of the plumbers that held us all up for two weeks. They resolved the issue and were very professional after several calls.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi B,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Rosalind Lancaster, CA

My A/C stopped working during the hot summer months, and my garbage disposal, also stopped working 2 weeks after the A/C stopped working! Both problems were repaired in a timely manner.

2 years ago

Reply from American Home Shield

Hi Rosalind. Thank you for letting us know the issues were resolved quickly and to your satisfaction. We look forward to taking the hassle and worry out of your next repair need as well.

Oct. 12th, 2021

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Verified Customer

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David Liu Fremont, CA

Have asked AHS to arrange for repair of bathroom sink faucets, washing machine, and microwave oven. Faucets and washing machine were repaired; work on microwave is pending. Faucet repair was delayed due to confusion as to the identity of the repair company. Washer was quickly repaired. So far so good.

2 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2021

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Verified Customer

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G. Gallegos San Antonio, TX

went without water for several days but The plumbing resolved. The service person was very knowledgeable and professional. He did an excellent job and I was extremely pleased.

2 years ago

Reply from American Home Shield

Hi G. Thank you for taking time to let us know how effectively the problem was resolved after being without water to your home. We want you to know you can count on AHS when you need us. Thank you forbeing our valued home warranty member.

Oct. 11th, 2021

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Mary Joliet, MT

only issue was nit having a plumber in our area and given a very long list of those we couldn't use, we didnt have time to call everyone to try and find someone who would drive to our location to give a quote and wait for authorization. we ended up paying out of pocket and fighting with AHS to get our deductible back. The process was stressful and the only reason we wont renew.

2 years ago

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Tom Graves Chandler, AZ

I have had two issues, one was resolved quickly. The second issue, with my range and range hood was reported over a week ago. The assigned vender was supposed to come out about five days aster reported. He gave me a six hour window, from noon to 6pm. They never showed up, never called, just allowed us to wait. We have finally gotten the job reassigned,it have not heard from the new vendor. Working on two weeks.

2 years ago

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Robert Harry Cathedral City, CA

Lack of follow thru, poor choice of contractors, who never call you when they are late, or never show up. I contact American Home Shield about the problem they just recommend another contactor, who will reach out to me and never does. I contacted AMS about a ceiling fan, they charge me $100 when I reported the problem, and to date is have been 4 weeks and no fan replacement!banlye to damdlto erg slingfan repemofxa

2 years ago

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Verified Customer

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M. Hall Gulfport, MS

Great for home owners. Every call receives incredible personalized service and almost everything is logged in case you have to call back. The service providers are excellent and very responsive.

2 years ago

Reply from American Home Shield

Hi M. Hall. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. It is our goal to provide you with this same level of service every time you call.

Oct. 5th, 2021

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Diane Woods Yuma, AZ

Our A/C quit working on a very hot day. American Home Shield had repairmen at our house within an hour. They quickly replaced the part that had stopped working and cooled us off again!

2 years ago

Reply from American Home Shield

Hi Diane. Thank you for letting us know about your service experience. We are so happy to know how quickly and efficiently your problem was resolved. We can't wait to provide you with another great experience.

Oct. 5th, 2021

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Ann Corrao Winnsboro, SC

We have had multiple policies on various homes, some rental. All issues get resolved correctly and professionally. The only area of concern is communication in a timely manner.

2 years ago

Reply from American Home Shield

Hi Ann,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 6th, 2021

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Bonnie Stafford, TX

I have had a dryer replaced a have a double oven scheduled. They are fast to send someone to repair. If it isn't possible to repair, they will replace. I recommend American Home Shield.

2 years ago

Reply from American Home Shield

Hi Bonnie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Diana Hall Boulder City, NV

Which one? It took months to get my oven unit. Then when I got it the thing didn't fit. AS said too bad. We got you a new one but we don't need to install it if it is the wrong size. They left it on my porch and I had to hire someone to install it extre $800.00. The electrician they sent to fix an electrical problem left and said they had no access to the breaker box because there were clothes in my closet. I had to call AS and ask why he didn't fix any thing? If you call them prepare for at least an hour wait on hold every time.

2 years ago

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Clay Emerich Fort Worth, TX

I have a microwave which needed repair. AHS was quick to send out a tech. The tech made the repair and the unit seemed to work fine. Then, 3-4 weeks later we encountered the same issues and called for a repair. I was charged an additional service to repair the same issue. The tech came out and replaced the part and the unit seemed to work fine. Two days later we called again for the same issue. The tech came out and installed the part but after testing the microwave found that it was still not working properly; i.e., this was a recurring issue. A new "higher quality" part was ordered. After 10 days the part arrived and was installed. However, after installing the "higher quality" part and testing the unit, the microwave continued with the exact same issue. AHS decided a complete new wiring harness should be ordered. The wire harness replacement idea was soon scratched and new unit was ordered. Unfortunately, it took AHS over six weeks of me not having a microwave, and multiple calls to AHS before the microwave was approved for replacement. I'm giving two stars for no other reason than it took 6+ weeks without a microwave before the replacement was approved, plus the fact that all communication regarding this issue was being driven by me (I NEVER one time received a call regarding the status of the repair), multiple rearranging of schedules in order for either my wife or I to be available for the tech, plus the fact this problem, overall, took a total of 10 weeks to finally resolve. Yes, they did finally agree to replace the microwave, but that's because they are contractually obligated to do so after so many attempts to fix the machine; so they get no stars for doing something they're contractually obligated to do. I don't give extra stars because I paid someone to change the oil in my car; it's what they're obligated to do. Finally, had the service company not told AHS the microwave was a fire hazard, in my opinion there's a 99% chance I would still not have a functional microwave AND we would be continuing down the road of exploratory repairs. For the record, the microwave was ordered today and I am still with a microwave. If history is any indication of how this will go, I expect to be without a microwave for another 2-3 weeks.

2 years ago

Reply from American Home Shield

Hi Clay. Thank you for your feedback. I am sorry to hear the issue with your microwave was not resolved to your satisfaction. I woud be happy to speak with you to address this matter further.

Oct. 6th, 2021

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Verified Customer

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DaShavone Holmes Raeford, NC

Prompt service! I’m happy I chose this compan! As a first time homebuyer we were burdened with fixing everything that the previous home owner would not and it’s been a hassle. Having AHS has been a blessing for us!

2 years ago

Reply from American Home Shield

Hi DaShavone,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Eric Nuckols Idabel, OK

Our washing machine was not working so place a order for repair. A technician arrived two days later and determined we need a new washer. Choose one from the selection on website installed a week later.

2 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Mary Lou Gomez Round Rock, TX

For the most part it works when I need it but there are times when I need work done and put as much information as possible or provide that information and if it’s not covered I am still charged even before someone comes out.

2 years ago

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Debra king Justin, TX

We had our ice maker replaced and fan . They ordered parts that took forever to get in and I called when they came in was put on schedule immediately. The repair man Kevin was great he went over and beyond.

2 years ago

Reply from American Home Shield

Hi Debra. Thank your for writing a review and letting us know the issue was resolved quickly once the parts arrived. We look forward to providing an even better experience for your next repair need.

Sep. 29th, 2021

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Sandra Atkinson Altamonte Springs, FL

It’s a good product for the most part. In recent years, after moving to Altamonte Springs, I have had a couple of issues with two of the vendors they sent to fix (1) plumbing- leaking faucet and (2) dryer repair. I was less than satisfied with the end result. The dryer repair was a nightmare that lasted over three months and required calls to the customer service offices at AHS headquarters.

2 years ago

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Alexandra Tapp Cincinnati, OH

I enjoy the convenience of being able to request a service and it get scheduled quickly. Communication hasn't been very fast or clear, however, especially when trying to talk to call staff who clearly aren't native English speakers.

2 years ago

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Cory Shook Watertown, NY

I have been using Home Shield for over 14 years now. Most of the time, the company's they choose to come to your house are great! Other times I have had to reach out to the company myself, to get them to schedule me an appointment.

2 years ago

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April McKay Plano, TX

It was great. They were helpful and the company came right out and fixed me up. They've worked on other plumbing jobs for me and did an excellent job. I always want to be assigned to J & K Plumbing.

2 years ago

Reply from American Home Shield

Hi April. It is great to know you were so pleased with the plumber. We will do our very best to provide you with this same level of service for your next repair need as well.

Sep. 21st, 2021

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Marlon Griffin Spring Valley, CA

My experience wasn't the best one. The plumber they sent over try to swindle me into an insurance claim, and told me that he was going to change my faucet but never did. At least he fixed my garbage disposal. I am still waiting for their appliance consultant to come and fix my appliances, it has been 3 weeks, hopefully I will hear something soon...

2 years ago Edited January 10, 2024

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Shirley Brooks Durham, NC

Services and coverage is great, however the representatives are not always on the same page when you are constantly calling about the same issue. Lastly, you can not understand some reps due to there accent; which can be very frustrating.

2 years ago

Reply from American Home Shield

Hi Shirley. Thank for taking time to write a review and let us know about your concerns. We are so happy that you have been pleased with the service and coverage. I do understand it can be frustrating if there is a communication barrier. We appreciate your patience as we work to improve in this area.

Sep. 23rd, 2021

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Danyiel Louis Boca Raton, FL

So far it is poor to fair. Plumbing is suppose to covered however I was still charged for a strainer part for $75. Also initially they were going to charge me $75 to open the dry wall to access the pipe and $150 to close it up. Then I called AHS they said I have to pay for the strainer since that wasn't covered with my plumbing warranty. I feel that isn't fair and it seems like that should of been covered since it is all related to the plumbing. This was call was related to a leak in my bathtub. Currently, it was been two weeks waiting for them to close up the dry wall. I made 4 phone calls to get that appointment scheduled.

2 years ago

Reply from American Home Shield

Hi Danyie. Thank you for letting us know your concerns with your plumbing service. I am sorry to hear you are disappointed with the coverage. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Karen Harris Fort Worth, TX

The company itself is great but some of the companies that they send to work in your home isn't as professional. American home shield will do all they can to solve the issue.

2 years ago

Reply from American Home Shield

Good morning Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Rose Smith Muskogee, OK

Well I was beginning to wonder if my fan was going to get fixed. But AHS graciously allowed me a second opinion of another electrician and I got it taken care of without another problem. Thanks AHS

2 years ago

Reply from American Home Shield

Hi Rose. It is so wonderful to hear about your experience and know the issue was resolved with your fan. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 21st, 2021

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Roberts Camdenton, MO

The initial home visit is fast but then there are hoops to jump through after paying a $100. Service fee.Not sure when our HVAC will be repaired, replaced, ‚Ä¶. Have to wait on them to let us know. These terms are difficult for folks that work daily. You want to be home when they arrive to do their assessments.

2 years ago

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Donna LaTour Knightdale, NC

My customer service rep I think was Jessica was just the best she made sure all was fixed and done right I couldn‚Äôt be happier then I am with wake appliance repair, John, he‚Äôs honest professional hard working knows his craft and from now on there isn‚Äôt anyone else I‚Äôd have work on my repairs

2 years ago

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Mary Therese H Smith Bowie, MD

We have had American Home Shield for many years. I have been able to find a plumber, electrician, and appliance company that have been used for other projects not covered by the warranty.

2 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Kelly Cannon Norling Fort Lauderdale, FL

Roller coaster ride. Continually charged for technicians who are incompetent but the same technicians/service company continuously sent to cure what they didn‚Äôt fix previously. Over a period of 2+years!! I took records, spoke to numerous customer service agents who definitely tried to help me but never offered refunds or any other kind of re-enforcement for not actually fixing issues diagnosed. I appreciate the $100 flat fee as a single mother and that I have access to quick call and the company is dispatched etc. please update your policies on repeat calls to same address for same service, as your 3rd party vendors are taking advantage of long time paying clients.

2 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for sharing your feedback and bringing your most recent AHS experience to our attention. I would be glad to speak with you about the customer service issues that have been experienced.

Sep. 23rd, 2021

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Cheryl Glodowski Covington, GA

I needed to clarify information on a repair I was having done and all the phone numbers I could find were not taking me to an AMERICAN. I do not want to speak to someone in India who I can barely understand 1/2 of what they are saying, and they could not figure out for the longest time what I was trying to convey. This is AMERICAN Home Shield. Come on....this is very very poor customer service. I will not be renewing my membership next year. I will find a company that uses American people to serve American people.

2 years ago

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Verified Customer

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Yamilka Coca Bakersfield, CA

Professional and friendly service. Appreciated the pre call letting me know the technician was on there way. The technician was quick and efficient and knew exactly how to take care of our plumbing issue.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Yamilka,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Eileen Boyle Fischer, TX

Service man came out, he checked and was told I was not covered. I called again to reschedule and they said I was covered. I month went by before my service was completed. I HATE talking to foreign countries to set up service.

2 years ago

Reply from American Home Shield

Hi Eileen. Thank you taking time to write a review. I am sorry to hear the issue was not resolved sooner. We appreciate your patience while working through the repair issue and we look forward to provding you with better service in the future.

Sep. 16th, 2021

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Verified Customer

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Heather johnson Rockford, IL

Best investment since I bought my house. I've used it at least 4 times since buying my house and I'm so glad I had it. I really don't know how I would have replaced big items without it.

2 years ago

Reply from American Home Shield

Hi Heather,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Shelley Coleman Toledo, OH

I like Home shield because when I called I experienced great customer service . I explained the problem I was having, and they set us up with a technician who phoned us within 4 hrs to set up an approval

2 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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David Jensen Missouri City, TX

I have had very positive experiences nearly every time I have requested services. The service is very easy to request and the technicians have all been prompt courteous and professional.

2 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Geri Sortore San Antonio, TX

I called about the garage door not working, within 2 minutes of getting off the phone with American Home Shield; the repair people called to set up our repair. I was very impressed.

2 years ago

Reply from American Home Shield

Hi Geri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Lynn H Macon, GA

Unfortunately, I had to use my warrant twice before even moving into my new home. The staff and timeliness of their response to get someone out to help was exceptional. I would highly recommend them to anyone.

2 years ago

Reply from American Home Shield

Hi Lynn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Tammy Miller Chesapeake, VA

Great customer service! Once I reported my service need, the representative quickly collected information and engaged the service provider. I ended up with a repair within 3 1/2 hours from placing my call!

2 years ago

Reply from American Home Shield

Hi Tammy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Paul & Patricia Christman Peoria, AZ

We’ve been with AHS G’morning a year. So far we are very pleased. The company’s they have sent out are knowledgeable and always on time. They have taken care of the issue right away and to our satisfaction.

2 years ago

Reply from American Home Shield

Hi Paul & Patricia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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Jennifer Newsam Fayetteville, GA

Mixed reviews on the company. We have submitted several request with the company and the online process makes it easy but it becomes difficult when you have to speak to someone on the phone This week we spent over an hour an hold waiting for an answer regarding an open request and we never did get a full answer. The companies AHS sends out to homes are also mixed, some are good and others we would never invite back to our home.

2 years ago

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Janille McCall Orlando, FL

My dryer quit working. AHS sent tech who said it was a bad timer, probably, so he ordered one. When the part arrived he put it in...but the dryer still kicked off. Then pulled the plug and said the outlet was loose. ?? He never looked at the plug. After he left to talk to his boss, *I* looked at the plug and saw that one of the blades was burnt. I called AHS, told them the story and they said they'd discuss with tech and get back to me but they wouldn't refund my $100 and would probably charge another fee because it would be another issue. There was more but bottom line I hired another contractor who put in a power cord and the dryer has worked fine ever since.

2 years ago

Reply from American Home Shield

Hi Janille,
I hate to hear about your most recent experience to have the dryer repaired through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 15th, 2021

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SHARON GRANT Stone Mountain, GA

I was very pleased with how fast the technician came out. I was also pleased that the problem was resolve. The customer service was great and the techncian was timely. Overall I was very pleased

2 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021