American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
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8,135 Reviews

Review Breakdown

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Jamaal

February 25th, 2021 Columbus, OH DETAILS arrow_drop_down
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Very fast response times and great value

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Deborah Tadlock

February 25th, 2021 Wichita, KS DETAILS arrow_drop_down
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They’ve taken good care of me when I’ve had issues with my furnace (4x) and my toilet (3x)

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James Vasquez

February 25th, 2021 Lubbock, TX DETAILS arrow_drop_down
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Very fast service, easy website navigation

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John Lee

February 25th, 2021 Redondo Beach, CA DETAILS arrow_drop_down
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Incompetent phone agents & appliance contractors that AHS provides unless you have an inside connection who can provide better contractors like Sears.

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Melinda Henderson

February 25th, 2021 Oakland, TN DETAILS arrow_drop_down
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Workers are prompt and do a great job. They arrive in good time. They are very smart and gets the job done in a timely manner

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Debra Dlabaj

February 25th, 2021 Waxahachie, TX DETAILS arrow_drop_down
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Always prompt. I recommend AHSa and tell everyone about them

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Debra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Steve Gonzenbach

February 25th, 2021 Marietta, GA DETAILS arrow_drop_down
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quick response good value for the money

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Isabel Williams

February 25th, 2021 Fontana, CA DETAILS arrow_drop_down
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Every time I request service the call is put in and the work gets done.

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Raquel Denning

February 25th, 2021 Evansville, IN DETAILS arrow_drop_down
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I’m still waiting on a part it’s almost been a month

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Mike

February 25th, 2021 Garland, TX DETAILS arrow_drop_down
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Prompt assignment to correct my broken furnace.

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Kurt Gale

February 25th, 2021 Collegeville, PA DETAILS arrow_drop_down
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strait forward terms; expressly outlined in the agreement.

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Tia Baker-Mullen

February 25th, 2021 Maricopa, AZ DETAILS arrow_drop_down
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Reliability, and prompt service, a feeling of assurance

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Lori Bloodsworth

February 25th, 2021 Anniston, AL DETAILS arrow_drop_down
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Terrible customer service. They sent a person who took five minutes to diagnose the problem but then would not fix it or return our calls after receiving authorization.. AHS kept assuring us that the issue would be solved but it was not. We asked to speak to a supervisor but they never contacted us as promised. We had a leak. Ultimately we fixed it ourselves to stop the damage. We had been customers for 20 years but never have been dealt with like this.

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi Lori, Thank you for bringing the water heater leaks to our attention. I would be glad to speak with you about the issues and get the repairs completed.

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Donna

February 25th, 2021 Sumter, SC DETAILS arrow_drop_down
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Prompt service repatible service professionals they send out.

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Jenny

February 25th, 2021 San Mateo, CA DETAILS arrow_drop_down
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Very slow in resolving issues. You get the run around .

American Home Shield Logo

Reply from American Home Shield

Feb 27, 2021

Hi Jenny, We appreciate you bringing your customer service experience to our attention.

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Suzanne Williams

February 25th, 2021 Pasadena, MD DETAILS arrow_drop_down
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great company to work with. have always responded quickly when I needed an appointment.

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George Makarias

February 25th, 2021 Corpus Christi, TX DETAILS arrow_drop_down
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Prompt next day service and quality of service.

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Arlisa Hinton

February 25th, 2021 Vancouver, WA DETAILS arrow_drop_down
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Everything is great except teaching then by phone! Website is easy to use. Speedy replies. Multiple ways to receive communication about claims.

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William Baca

February 25th, 2021 Solomons, MD DETAILS arrow_drop_down
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While American Home Shield has done very well and covered my issues. I was surprised to learn that while they cover a garage door opener, they do not cover garage door springs.

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Nancy

February 25th, 2021 Vienna, VA DETAILS arrow_drop_down
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I have aways received good service and have been happy with the repairs

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Mable Markwell

February 25th, 2021 Mansfield, OH DETAILS arrow_drop_down
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I couldn't have had better service. Service was excellent.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Mable, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

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Franchell Rougeau

February 25th, 2021 Houston, TX DETAILS arrow_drop_down
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great customer service and timely repairs.

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Pedro Garcia

February 25th, 2021 Dixon, CA DETAILS arrow_drop_down
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I have been without a refrigerator since mid November with no resolution

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William Colarulo

February 25th, 2021 Haddon Heights, NJ DETAILS arrow_drop_down
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Quick, responsive, effective and the job was completed

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Diana P

February 25th, 2021 Augusta, GA DETAILS arrow_drop_down
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Timeliness, professionalism and resolution of the problem

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Ms. Stanford

February 25th, 2021 Onalaska, TX DETAILS arrow_drop_down
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Plumbing company responded quickly for a leaking pipe

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Jonathan

February 25th, 2021 West Palm Beach, FL DETAILS arrow_drop_down
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Above and beyond getting the right product and replaced what was broken

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Lamaar

February 25th, 2021 Converse, TX DETAILS arrow_drop_down
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Coverage and timeliness in response to a problem

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Gary Nelmes

February 25th, 2021 Wake Forest, NC DETAILS arrow_drop_down
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Quick response and excellent follow thru. A quick Email and I knew who was coming and my contact opionss

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Krista L

February 25th, 2021 Portland, OR DETAILS arrow_drop_down
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AHS has really been an amazing company—they are very helpful, prompt and have great contractors available. I have only good things to say about them and totally recommend them to anyone who has a house to take care of.

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Reply from American Home Shield

Feb 26, 2021

Hi Krista, We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

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Chief Okorocha

February 25th, 2021 Austin, TX DETAILS arrow_drop_down
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They still need a lot of improvements with customer and billing service

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Paige Mcinnis

February 25th, 2021 Fallbrook, CA DETAILS arrow_drop_down
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Barely anything included in warranty. When I found out my pool equipment was not included, customer service refused to tell me the parts the pool man recommended we needed.

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betty lawler

February 25th, 2021 Bala-Cynwyd, PA DETAILS arrow_drop_down
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prompt service, problem is always resolved

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Reply from American Home Shield

Feb 26, 2021

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

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Marlin E Gross

February 25th, 2021 Bridgeton, NJ DETAILS arrow_drop_down
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I never had a issue with them,and I had several projects done,and done in a timely manner

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Meralie Ervin

February 25th, 2021 Jacksonville, FL DETAILS arrow_drop_down
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Communication and sense of urgency the service was quick efficient and kept their schedule

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VL

February 25th, 2021 Goldsboro, NC DETAILS arrow_drop_down
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Overall, I was satisfied. I just wish I could've gotten a plumber quicker.

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David Welbon

February 25th, 2021 Elmira, OR DETAILS arrow_drop_down
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Because when my ac went out in the middle of summer, they would only fix it with parts from "their" warehouse. But the compressor was out of stock, no knowledge of when it would be in stock, and they would NOT let me purchase one locally to be installed by "their" installer. So they told me I could wait until they got one in stock, or have it repaired by someone else at my expense and they would cover $600 of the $1500 cost of repair. Since it was summer and my medical condition requires ac, I had to get it fixed and eat $900 for repairs. BTW, the compressor was available locally and had it installed the next day by my old ac service people. Then American Home Shield lost the paperwork to get the $600 back they said they would cover.

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Laura Langford

February 25th, 2021 Peachtree City, GA DETAILS arrow_drop_down
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excellent service but I would love to talk to a person when scheduling an appointment.

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Thomas

February 25th, 2021 Raleigh, NC DETAILS arrow_drop_down
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They provide a great service for an affordable price.

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Debbie Painter-Benning

February 25th, 2021 Natrona Heights, PA DETAILS arrow_drop_down
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great service , fast response and I trust this company !

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Ronald Hill

February 25th, 2021 Cincinnati, OH DETAILS arrow_drop_down
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When I've had the need to use the service, all worked well.

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Garrett

February 25th, 2021 Magnolia, TX DETAILS arrow_drop_down
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Easy and fast, customer service and professionalism

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Ken Nunally

February 25th, 2021 Roseville, CA DETAILS arrow_drop_down
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All went perfectly, smoothly and the tech was great

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Jo

February 25th, 2021 Deltona, FL DETAILS arrow_drop_down
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Overall it’s ok. We have had some great service and some that was horrible. The plumber that came out was terrible

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Kevin Kemp

February 25th, 2021 Grand Rapids, MI DETAILS arrow_drop_down
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They are the real deal...no problems any time I have had to use the warranty. Very fast and great customer service.

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Sally

February 25th, 2021 Festus, MO DETAILS arrow_drop_down
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Replaced my conpactor but not with the same model. It doesn't seam to be the same quality.

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Richard ackerman

February 25th, 2021 Newbury Park, CA DETAILS arrow_drop_down
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No one cares about the customer. I paid $125 for a repair that was not covered. And I can’t get my money back.

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Julia

February 25th, 2021 Lake Forest, CA DETAILS arrow_drop_down
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It took more than 3 months to repair my dryer, some of the vendors they work with are not professional

Verified Customer

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Alan

February 25th, 2021 Charleston, SC DETAILS arrow_drop_down
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They do what they’re supposed to do. They’re polite and professional. They’re easy to get in touch with. They have been very helpful.

Verified Customer

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Mary

February 25th, 2021 Lovettsville, VA DETAILS arrow_drop_down
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Great customer service, timely and great