Name: American Home Shield
Rating: 4.0

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Verified Customer

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robert rosenthal Portland, OR

The employee of Clean Air Act Inc. arrived on time and did a thorough inspection of my Central Air Conditioning System. He found the problem in a very short time period--no longer than 1 hour and fixed it with expert skill and knowledge! My Central Air System now works great! I am delighted with American Home Shield's quick service in contacting an outstanding company Clean Air Act Inc. Sincerely, Robert Rosenthal

9 months ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Brenda Cockrell Spring, TX

I have filed one claim with AHS and was pleased with the quick response I received to my online request. A service company was assigned the same day and they responded quickly to set an appointment. I waited a few days for a tech to become available and the tech was on time as scheduled and was able to find the problem. Unfortunately, I needed a new part so had to wait for AHS to order it. The part arrived a few days later and was installed the day after it arrived. The technician was courteous, knowledgeable and fast. My washing machine is back to normal and the entire process was hassle free.

9 months ago

Reply from American Home Shield

Dear Brenda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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David A (fburgdave) Fredericksburg, VA

Has consistently been well worth the peace of mind knowing that items will be quickly repaired. Just as with all insurance products, it pays to opt for the higher level plans (Gold, Platinum), as we have had almost all repairs completed within 1 week of initial report. Have used AHS policies on our past three (including current) homes and has been well apprecitaed.

9 months ago

Reply from American Home Shield

Dear David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Pamela Alvin, TX

We very much appreciated the technician was very professional & fixed our problem with our fridge in no time. He even came over 2 days earlier than expected since it was during a holiday weekend. I have recommended your company to others since we have gotten such great help with our service. One of the people has already signed up with your company.

9 months ago

Reply from American Home Shield

Pamela, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Phillip Elder Weatherford, TX

My home was constructed in 2007, thus it is at an age where multiple appliances begin to fail. I have read my contract and understand what is covered and what is not covered, so I have been able to maintain a positive relationship with AHS. Being an attorney and having construction and remodeling experience, even when the contractor has indicated that the repair is extraordinary and requires additional payment from me to repair beyond my standard fee, I have convinced both AHS and the contractor that it is a standard repair and covered.

9 months ago

Reply from American Home Shield

Phillip,m We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jacqueline Wilmington, DE

American Home Shield really came through for me. I can't believe I actually have a new refrigerator and it's beautiful and equal to the one that I had. I have been telling all my friends and family and sharing my link to invite them to American Home shield. It is truly worth the investment as a homeowner. I am so grateful and blessed to have them by my side.

9 months ago

Reply from American Home Shield

Hi Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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David Monument, CO

I’ve contracted with several home warranty companies over the decades. AHS has been the best by far because they assign a service professional immediately, speeding up the process . A year ago my 17 year old water heater died., Within 24 hours a new one was installed. I paid 125 for service fee for which I got a brand new quality water heater installed with old one hauled away. I could not be happier with AHS, it is the best of the best based on my decades of experience with such companies.

9 months ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Frances McClintock San Antonio, TX

I had one service call for my AC that resulted in three visits by the service provider American AC/Heating: one to diagnose a problem with my thermostat and, since the technician didn't have one with him and a second to replace the thermostat. Less than 48 hours later, I still had issues with my unit. A second technician came out for a third visit and was able to quickly diagnose and fix a contact switch on the outside unit. I actually had two problems (one inside/one outside) that were handled with one service call. The process of initiating my claim was easy online and getting follow-up service for the still unresolved total issue was just as seamless. The responding AC company was prompt and professional. Very happy (and much cooler now!) with both American Home Shield and American AC/Heating.

10 months ago

Reply from American Home Shield

Frances, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Charlie Clown Anderson, SC

Good service overall. There was some confusion on my check up on air system. 1st repairman said there was a leak so could not perform anything without a wait to check again. He said if leak found he would put a stop leak in and that would fix the problem. The next company repairman, from a different company, was very quick and efficient. I informed him of what the last repairman from the other company said and he said he was glad that he came instead of the other guy because putting in stop leak would void all warranties of work thru American Home Shield. It appears that I got lucky and no damage was done. So far everything is working well and hope all remains that way.

10 months ago Edited June 28, 2023

Reply from American Home Shield

Charlie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Gary Dallas, TX

I had a warranty from AHS that was provided for us at the time we purchased our home and had not renewed it when it timed out. Then a couple of years ago I decided to renew my home warranty and contacted them. I have not regretted that decision at all and have had to use it several times. They quickly responded to my requests for service and the contractors have been very responsive and professional. I highly recommend them to family and friends.

10 months ago

Reply from American Home Shield

Dear Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Jim Cook Dallas, TX

I have been a subscriber to AHS for many years and have had numerous occasions to avail myself of their services. Ihave always found the contractors dispatched to resolve my problems to be prompt, respectful of my home, honest and trustworthy. I have experienced no issues. My only complaint with this past service call was the fact that after the problem with my air conditioning unit was fixed, it required 4 lbs. of freon at $185/lb. As AHS allowed only $10/lb., it cost me an additional $740 for just the freon. An online search confirmed that the price I was charged was within the average going cost for a pound of freon in my locale. In view of the high cost of freon, I felt a greater portion of the cost of freon should have been covered by my policy.

10 months ago

Reply from American Home Shield

Dear Jim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Benjamin O'Fallon, MO

Always there for us.Good customer service for the most part.The best thing is the companies you all send out to make repairs.Have been disappointed in one yet.It seems to most always be a repair rather than a replace,but so far so good.Monthly price seems to go up every year as well.But we will remain customers until we notice or feel unfair treatment.I think we’ve had AHS for at least 5 years now,Not sure but close.

10 months ago

Reply from American Home Shield

Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mary Memphis, TN

I had multiple appliances with problem. They were all diagnose as unable to repair. All of my appliances were replaced. One of the item was not available in the shopping site, so I was offered a cash out option. I shop outside and found an appliance of my liking. I sent all of the supporting documents of the cost to AHS. I received a check reimbursement g to for the money that I spent purchasing my appliance. Very happy with how’s my case was handle.

10 months ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Suellen Hot Springs Village, AR

I like knowing I don't have to hunt for a repairman when I need something fixed. All I do is file a claim and Home Shield does the rest. And I like knowing what the bill will be - no surprises. And I like the fact that the repairman shows up on time, knows what needs fixing and does it. I like being given the name and phone number of the person who will be coming to fix the problem, and I feel safe opening the door.

10 months ago

Reply from American Home Shield

Suellen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Stephen Tomball, TX

Quick, on time (frequent text notifications and call when he was heading our way) very professional! One question, we need Refrigerant (supposedly as much as we need as part of our warranty) Instead of filling refrigerant then while the service provider was there we had to place a separate service call to get it filled. I know this is to defray your costs as I had to pay an additional service charge! I would appreciate it if they just filled the refrigerant while they’re there and I’m ok paying extra to get this done as well as an repairs

10 months ago

Reply from American Home Shield

Dear Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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n/a Leesburg, VA

I’ve had ups and downs with American home shield over the years at both my home and rental property, but based on my recent experiences, this company has taken a turn for the better and continues to improve its customer service. I was thinking of trying out a new company and then couldn’t because overall, AHS has been good to me and I as more reliable than the other company I tried. I’ve had a refrigerator replaced and a washer/dryer based on malfunctions of the products. Additionally, as of late I’ve had very timely resolution of all concerns. I also appreciate that when I’ve called recently, the customer representative liased with the company providing service so that I didn’t have to and they were able to expedite my concerns. I have no complaints with AHS as of late except for the fact that their fees continue to increase it seems.

10 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Thomas Rockledge, FL

Geoffrey was great. The first plumbing company you sent a few weeks ago was horrible. They charged us $1.800 to cut out a piece of leaking pipe. I had contact with another plumber here in Brevard cty and they would have charged $600. Geoffrey said $800. I do not want to see that plumber from Orange cty again. It would be nice if you could get a contract with a plumber here in Brevard cty.

10 months ago

Reply from American Home Shield

Thomas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Mary Memphis, TN

My experience has been good so far. The appliance department did an amazing job helping navigate the shopping page. One of the appliances was no longer available so I was given the option to shop of site and send my invoice in to Ahs for a check payout. Except for a couple of snag with the payout, the process seem to be working. Still waiting on my check, I will update when complete.

10 months ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 7th, 2023

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Susan Scotts Valley, CA

You know I've had you for years, first in AZ now both AZ and OR. Last year I had a plumbing problem. Because Brookings, OR is so small and doesn't have a over abundant of plummets you had me call my choice of a plummer. I followed all the directions, having the plummer call you to get approved, he gave me an invoice, I took a picture sent it via email to the address I was given and never got reimbursed. It was over $300.00. Not for nothing it has left a bitter taste in my mouth. It's very uncool when I had to front the cost. I'm still a loyal customer to this day. I would love it if I can still be reimbursed. Thank you, Susan Koff

10 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Marianne Charleston, SC

It was a very easy completion of my problem with American Home Shield. My refrigerator stopped working. I was in contact within one day. They had it set up for me to look at refrigerators and decide what I wanted or did I want exactly what I had I made the choice I was notified that the company would contact me and bring it on a certain date. It came in seven days. The old one was taken out. The new one was put in and all was well. It was a very easy experience.

10 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

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Stephen Fortlouis Wilmington, NC

I’ve been a customer for 40 years. With a brief interlude when I first moved to this market eight years ago. The warranty company that was included in the purchase of my current property was absolutely useless. I could’ve repaired or replaced items at a lower cost than their services provided. I was relieved when American Home Shield became available in Wilmington, North Carolina.

10 months ago

Reply from American Home Shield

Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Steven

On my replaced dryer…I should have taken their generous offer of a GE PROFILE DRYER.. instead of accepting their cash offering of which I paid lots more for a Maytag Commercial dryer that the plastic squirrel cage motor broke in four pieces!!!! Bad decision on the three week old Maytag!!! I made a mistake!!!! American Home Shield technician was timely…knowledgeable..and courteous!!

10 months ago

Reply from American Home Shield

Hi Steven, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 29th, 2023

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Barbara Davenport, FL

For our last issue we had a broken central air conditioner. It was late so I went on line and easily reported the problem. A wonderful service man, Jose, came out to our home the next day. He checked our freon levels and then quickly identified the issue, had the part on his truck and was on his way in a half hour. I could not have asked for more.

10 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Laurie Racine, WI

Overall our experience with AHS has been good. They are a lot easier to work with than our last home warranty company. We are having trouble currently concerning a water problem created by (what we know now is the shut off valve to our first floor bathroom sink faucets. When I called in the to make a claim for service (in a panic as the bathroom surrounding area as well as the basement below were flooded with water) I happened to say the word faucet and that is all the agent heard. When I called we didn't know where the water was coming from specifically we just knew something about the "faucet" was leaking. When the plumber arrived and discovered it was the shut off valve to the faucet that was the cause of the problem he told us he couldn't fix that unless we put in another claim and paid another 125.00 deductible. We called AHS they next day - spent a great deal of time of the phone with an agent going back and forth about the original call and she finally agreed to amend the claim so that the shut off valve would be included. Next day the plumber arrives - he calls AHS because he had not received an amended work order - and a different agent tells him NO the shut off is not included. The plumber tried to tighten the valve but we are still stuck with emptying a tub because the shut off valve is still leaking (slower than before - but still leaking). I won't go into the issue of them not replacing the faucet because our vanity top is 6 inch on center and they only cover a 4 inch on center faucet. Who knew. A little frustrated with this claim and a little edgy since my first floor is a complete mess (thank God for homeowners insurance) and we lived in a jet engine for 3 days. Whew..... all in all AHS has been good for us and is a better than average home warranty company. It's easy to submit a claim and they are very prompt on assigning a contractor to perform repairs.

10 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Susan Bivins Ballwin, MO

AHS just replaced my built-in GE over-the-range microwave. They sent a GE appliance technician to diagnose the problem, and determined that a new replacement was the best option. They instructed me how to order, and gave me choices on make and model. I made my selection, it was delivered and installed, and the old microwave taken away. This took only one phone call (to report the issue). No muss, no fuss, just good service.

10 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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Elizabeth Bakersfield, CA

American Home Shield is #1 They are amazing. The efficiency is top notch. I have had my pool pump go out, my refrigerator, my air conditioning motor and then a leak in my roof!! This all happened within a span of 3 months. I was overwhelmed but didn’t need to be 😊 they took care of everything and fast. Thank you American Home Shield Elizabeth Schmedding

10 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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ZOILA RIDLEY Victorville, CA

I've been a customer for many years and so far I'm pleased with the over all service of American Home Shield. The companies they send out are very professional and knowledgeable about the issues in having. So, I'm pleased with this company. I trust them when my home has am issue.i would recommend this company and I have so far with my family and friends.

10 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Harold Woods

Quality, Respect, Compassion, timeliness! These are the best discriptions i can give for the service and delivery that AHS has provided my family. It is insurance that you hope you never need, when we have needed it they were there and helped us. have had 5 claims in 9 years and every one has taken a bad situation and made it better simply because AHS has been AMAZING.

10 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Cerise

I enjoy this home warranty. I have never had any issues they couldn’t help with and they always sent good folks to work on whatever I needed fixed. If it was something someone couldn’t fix they’d help refer me. Very impressed with the way everything is set up and the coverage is really good on my opinion. When you buy an older house, you need that extra piece of mind!

10 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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kassandra kornegay Warner Robins, GA

American Home Sheild is amazing! Get a policy you will not regret it! From the low, low price to the professionalism of of the customer service reps and and repairmen you just can't go wrong. They allow you an appropriate service window to schedule and if you need to replace something your choices are plentiful. I am so pleased I purchased a policy! I have recommended them highly to all my friends and family.

10 months ago Edited May 17, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Rodanthy Rose Koutsakis San Francisco, CA

Fast, reliable service. That gives me peace of mind. So far, I've used AHS twice on two rental properties. One needed a new garbage disposal - plumber came the very next day cleared the drain and ordered a new garbage disposal, which was all completed in 5 days. The other service was a dishwasher - the technician was there the next day and finished on the same day. . That is EXCELLENT service! If you only knew the hell I went through with the other two companies that I tried . It's only a couple minutes wait time to reach a representative, not an hour - they don't mix up your appliances, AHS understands you and gets it right the first time and sends contractors that actually show up. The most important is that the job is done either in a day or a week, tops, rather than 3 months (which was my experience with the last two home warranty companies). If you have Tenants, they will be mad if they have to wait a long time and who can blame them. AHS gets the job done fast. If you want peace of mind, AHS is the company to get. I highly recommend it.

1 year ago

Reply from American Home Shield

Hi Rodanthy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Samuel Jonathan Scales Johnstown, PA

Because you guys are a good brand. Plus you've been in business for a long time so you already have the model set in stone. Your reps are courteous, respectful, empathetic, prompt and professional. I've had AHS for many years and each time I have to interact with you guys, I am never disappointed or let down. I talk to many people who have similar companies they go through for the same service but when I line up what I get, compared to what their insurance provides, they come up short!! Thanks guys for always been there and being true to the name. You guys are truly an "American Home's Shield!" God bless

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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CJ Little Rock, AR

I was hesitant at first to use them so asked my insurance agent about a home warranty. He told me about AHS. He gave them a great review and said it was a good thing. I have been so pleased. They helped me get a new refrigerator, cook-top, and new washer. My ceramic cook-top was cracked and they immediately replaced it with the same item as the original was still available. They attempted to repair the washing machine x1 but when the repairman said it was irreparable they replaced it. The original was no longer available so I selected a new one. They tried to repair the refrigerator but it had parts that were no longer available so I was able to select a new one. They try to repair the item first with the original but if that isn't an option you have options for replacement. You can take a check or a gift card to an appliance store and make your own selections anywhere or go into the store and select from the choices they offer or you can select online from the choices they give you. The replacement value is very fair but I chose to order a new washer and fridge on-line and was very pleased with the items available to choose from. The online website makes it so easy to use their services right from the start, from the first time you request service to choosing replacement options. As I am recovering from a broken leg I really appreciated the website and options to shop right from home. I also used them to repair my heater. It took two visits but they got it right and it works fine now. I am 100% pleased and would refer them to anyone!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Cj, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Shenelle Reed Lexington, KY

Most claims were handled quickly. Although there were a couple times when there were delays. I wish there was an option to select the service provider, as it seems I never get a company that has worked with me before. For example, recently we had both of our AC units go down and we made a service request. A service provider came and advised that the work order was only for one unit (I don't believe the online request allows us to provide much details) and they requested I submit another request for the 2nd unit. Although it did not stop the technician from repairing both systems, and I did as requested. To my surprise, AHS assigned a different company to address the second request (which we cancelled). Within the last couple of months, we have been assigned three [3] different AC service providers. Generally, I am very satisfied with AHS.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

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Verified Customer

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Vickie L Huey Greenville, TX

Initially, I was skepitcal of home warranties because I thought they were a waste of money. One of my neigbors had American Home Shield and recommended them. I decided to give it a try even though I was skeptical. About 8 months after signing the home warranty contract we had an issue with our dishwasher and stove top. We called AHS and they immediately sent out a contractor. However, the contractor came to our house for 5 minutes to diagnose the problem and took forever to submit it to AHS. It ended up getting denied which didn't seem right as it appeared to be covered in the contract. We call AHS but hard a hard time getting to someone to help us. I defintiely was regretting having it and felt I was right along a long and home warranties are a rip off. Eventually, we did connect with someone and they sent a new contractor to our house who diagnosed the probelm correctly. They fixed our dishwasher and we got a brand new stove oven. My opinion changed at that point. Since than we have had some mostly minor stuff happen at our house and AHS has been great. In fact we recently had our in wall A/C unit die and it was completely replaced with a new one by AHS. Although in the beginning we didn't get off on the right foot I have been so happy with AHS and having the peace of mind that they have my back if anything breaks. I highly recommend.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Mary crusemire Norfolk, VA

Every experience I've had has been positive. Customer service is always helpful and if I have a complaint about service (which is rare), they fix it. The only complaint I have is with the deadline regarding a repair that isn't completely fixed. I have to put in a new work order (& pay the fee) to have the appliance serviced again. I was told the deadline is 30 from the time the work order is put in not from the time the repair is made. There was a delay in the appliance being repaired due to the amount of time it took for the part to come in. The repair needed to be redone but the 30 days had already passed.

1 year ago

Reply from American Home Shield

Hi Mary. Thank you for your feedback. We appreciate you taking time out to share your experience and we are very happy to know you have had positive experience. We would like to clarify that you have a 30day recall period. That means after a repair is completed, if you may experience that same problem again you have 30days from the technician's last day at your home to contact AHS so that we can send them back out at no additonal charge. If there i s a part delay you do not have to pay again when the technician returns because the job would not be considered completed until the part is installed.

Jul. 29th, 2022

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Verified Customer

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Carolyn s Honesty Killeen, TX

Ahs was great and got the technician out the next day to access the problem. Since it was Friday. I am sure that is why the part was ordered Monday. I reached out on Wed for an update and she penciled us in for Thursday AM.. since she could see part should be arriving. I told her Thank you.. especially with the long July 4th weekend coming up. It was so great to have a house from 82 degrees ( due to a small window unit.. blessing) back to a comfortable 77. I even asked the technician for a quick quote on an easier to use Temp controller. I am keeping the number for regular maintenance too. Mrs Honesty

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Carolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Diana Wood Springfield, MO

Being older and on a fixed income, I wish I had known about this home warranty earlier in life. Owning your home can be very expensive, with unending expenses. I had to file 2 claims with American Home Shield in one week. They responded immediately, and sent licensed contractors to repair my leaking faucet and broken air conditioner within a day. Both my issues were repaired, and the contractors were amazing. I am beyond thankful for their fast and professional service they provided. My experience with them is definitely a 5 star rating. I will recommend them to anyone who is looking for a reputable home warranty co. They went far and above, and I am so thankful I decided to take this plan out. So worth it!

1 year ago

Reply from American Home Shield

Hi Diana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Danielle Castro Claude, TX

Repairman was able to get there on time. The appt was set up within 24hrs and work was done within 48hrs. The dispatch/customer support for the repair company felt a little unprofessional as when I talked to 2 different agents to confirm the appt they both had call quality issues, one I could not hear very well due to connectivity issues like static. The 2nd agent had dogs barking and kids screaming in the background and spoke so casually that it felt like a scam call. I appreciated that an email confirmation was sent as well. American Home Shield has a very quick and easy process to submit trouble tickets.

1 year ago

Reply from American Home Shield

Hi Danielle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Marsha Gurr Clermont, FL

Every time I have requested a service AHS has promptly gotten a service company in the correct specialty to quickly contact me and make an appointment to come to my home and fix the problem. I am extremely satisfied with their service. I have only had one problem in the nine years that I have had AHS where the contractor did not satisfactorily correct my house problem. And after I had tried to get the company several times to come back and do the job over it was not corrected properly. I then called AHS and told a customer service lady step by step what had happened and the AHS lady said, "I'll take care of it right now." And she did! Within half an hour the service company called me back and sent out another technician who correctly fixed the problem. I would never have gotten it corrected on my own and AHS stepped in and like "Johnnie-on-the-spot" it got fixed quickly and correctly. Thank you--American Home Shield!

1 year ago

Reply from American Home Shield

Hi Marsha, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 26th, 2022

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Verified Customer

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Howard Stumpf Penrose, CO

We had a problem with our dishwasher. We hired a company to come and repair it. The Service person who came to fix the dishwasher told us that, "These things are made to become obsolete". He told us there was nothing he could do to fix it and left. A couple of weeks later, we started getting a large lump in our woof floor in the kitchen. I decided to get American Home Shield to come and check it out. We knew we had a problem. The American Home Shield technician told us it was a $25.00 part and he could fix it. He stated that the dishwasher was leaking and that is why we had a large lump in our wood floor. It took months, but finally the lump went down. Our dishwasher had worked perfectly ever since. Since then we also had an electrical problem that was repaired right away with American Home Shield. They are the best and we feel comfortable knowing we have a warranty on our home appliances.

1 year ago

Reply from American Home Shield

Hi Howard. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair as well.

Apr. 22nd, 2022

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Verified Customer

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Sharon Bell Ankeny, IA

I have always had excellent reponse. LL When my furnace wouldn't come on in the middle of the a very cold winter the service company called immediately and fixed shortly after. I just used again for my dryer that needed service. The service company called within an hour of putting in request. They setup a time, the tech was here at the time we set the appointment and fixed the dryer, workers wonderfully now. The tech was very professional, advised us what the problem was, what he needed to do and approximately how long long it would take. I can't say enough good aboutAmerican Home Shield and told everyone that I know what a life saver it has been for me.

2 years ago

Reply from American Home Shield

Hi Sharon. Thank you so much for telling us about your experience. We know how important it is to resolve problems quickly and effectively. It is great to know the issue with your furnace was resolved to your satisfaction. It is our goal to provide you with this same level of service whenever you need us.

Mar. 25th, 2022

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Verified Customer

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Ken Gilmore Waukegan, IL

I am more than impressed with AHS. I bought a home in the Springtime of 2020 and I was happy as could be. I purchased an AHS home warranty because it is a three story house and I wanted to protect the roof as well as all of the interior. Sure enough by the Fall when it was time to use the furnace the lower unit worked for about a week and went out. I paid $100 service call and within four days the contractor had repaired the furnace because he had to wait on a part. The following month the double oven and oversized washer went out and I paid another $100 service fee and after inspection the contractor recommended replacements. The next days after inspection AHS had ordered both appliances without any hassle. I cannot tell you how impressed I am with the level of service, hassle-free, and speed at which they honored my contract. I look forward to keeping them for years to come because my house is 30-years old and it is a 4500 square foot home. Thank you AHS.

2 years ago

Reply from American Home Shield

Hi Ken. Thank you so much for the positive review. We love to take the hassle and worry out of owning a home. It makes us very happy to know you are finding the value in your warranty coverage and have been pleased with the service we provide. We look forward to being your warranty company for many years to come.

Jan. 12th, 2022

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Verified Customer

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William Hughes Windermere, FL

Two specific claims within a month. First was AC that required trips to diagnose, order parts ( shipped wrong part) requiring a third trip. Keith (technician) was great, communicated on each step and was very timely. Office staff was very courteous and helpful with scheduling and follow up. Second claim was on our refrigerator. The GE technician was on time and accessed that refrigerator could not be repaired so AHS agreed to replaced the unit. Since the comparable unit was currently unavailable we elected to upgrade and pay additional fee to get an upgraded unit. AHS paid delivery and installation cost. We were completely pleased with entire process and happy to recommend AHS for home warranty coverage.

2 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to tell us about your service experience. We are so happy to know that you are finding the value in having AHS as your warranty company. We look forward to taking care of next repair and providing you with great service.

Dec. 31st, 2021

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Verified Customer

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Madeline Anton Glendale, AZ

I signed up with American Home Shield around 10 years ago and have never had any difficult dealings with them. They have been excellent in all aspects. Since signing up with them, I have had to call them 6 times to fix various appliances such as our washer and also the dryer, a water leak coming from our fridge, the garbage dispenser, and recently, our air conditioning unit. I have never paid more than $75.00 charge for them to come out and the companies they send out are the best. They are very courteous and seem to know their job and do it well as far as I am concerned. They are easy to understand which makes it even better. I always know that I am getting the best possible service which is very important to me. I also love the fact that you can call them 24/7 and hardly ever is the hold time on the phone. To say the least, I am very happy with American Home Shield and will continue to be one of their customers for many years to come.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Madeline. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experiences in the future as well.

Nov. 9th, 2021

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Verified Customer

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Tina Young

Very professional. Quickly diagnosed the problem and fixed it.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tina. We are so excited to hear that your plumbing issue was resolved to your satisfaction. It is our goal to to meet your expectations with each repair service. Thank you for trusting AHS to take the hassle out of owning a home.

Nov. 1st, 2021

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Verified Customer

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Kendra Mines Waldorf, MD

I purchased HS this year my washer of 5 yrs went out ( stop spinning) I filed a claim ( very easy and quickly) a tech was scheduled to out before the end of the week. He was prompt and great communication in regards of his arrival . He quickly assessed my machine. HS authorized a new machine I had many options of a replacement to choose from from. Because it was older my I I had a few hundred dollars credit towards a brand new machine my options were from $100 '$5000. I Chose a $100 one and I Love it.. it's much bigger faster and it holds more close .so I paid a total including the deductible $200 for a newer better machine. I originally paid apx $7- $800 00 for it

2 years ago

Reply from American Home Shield

Hi Kendra. We are so happy that you took time to let us know about the experience with your washer. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 12th, 2021

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Verified Customer

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Scott Preston Canton, OH

American Home Shield (AHS) has been a godsend for me! Before AHS, I had 3 major appliances go out in the same year multiple times. With the skyrocketing cost of service, I paid thousands out of pocket. I saw the commercial for AHS and decided to give it a try. I am so-o-o-o glad that I made that call. In the last year alone, AHS replaced my $10K heat pump and $1.5K refrigerator. Do the math. That would take me about 2 decades in premiums to pay all that back. If you are debating signing up, DON'T! Get AHS. They have sent out only 4 to 5-star service providers that know what they are doing. When they can't fix, they offer to replace, give you a check for the full retail price, or even give you options to upgrade (and pay the difference) should you choose. The premiums are very reasonable and they cover just about everything. I can't say a single bad thing about these guys. Thank you, AHS! I am an AHS customer for life!

2 years ago

Reply from American Home Shield

Hi Scott. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need. We look forward to being your home warranty company for many more years to come.

Oct. 5th, 2021

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Verified Customer

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WilliamMoore Rockport, TX

When my a/c crapped out, a service tradesman came within two to three days. He determined that it couldn't be repaired, and the entire unit needed to be replaced. He order the unit, and in just a little more than a month, he came to my home and installed the entire unit. The tradesman and his assdistantwere thorough and professional. I had to hire a handy man to remove the door and door frame to the utility closet in order to remove the inside a/c unit and replace it. It just so happened that a handy man was working on a project at my home, so he removed the access don't and frame to facilitate the ease in replacing the inside a/c unit.

2 years ago

Reply from American Home Shield

Hi William. Thank you for writing a review. We are so happy you were satisified with the service you received. We can't wait to provide you with an even better experience.

Oct. 5th, 2021

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Verified Customer

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J T Houston, TX

They respond quickly after we post our repair need on their user site. Normally, the service person comes the following day. My biggest gripe is that they won’t replace an appliance with the same quality level. For example, we had to pay extra for a stainless steel dishwasher to replace the existing stainless steel. AHS would only supply the least expensive painted model as the replacement. Also, they only pay $10/lb. for Freon, leaving me to pay $75-$85 per lb. There are a lot of HVAC repairs which require additional payment from the user. I’ve had to pay out of pocket up to $1,000 for some HVAC repairs. There is virtually always extra costs that the customer must incur.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi JT,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience to have the air conditioner systems repaired.

Oct. 1st, 2021