Best Company Guarantee American Home Shield Logo

American Home Shield

star star star star star_border

9.2

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dorothy Galesburg, IL

It's a little hard to communicate with the company itself. Once I am on with a representative everything goes wonderful. Such lovely people. Same with the service men that come to the house. Other than that I love AHS.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Dorothy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Evelyn Hayes Memphis, TN

Best warranty service. I have been pleased with every encounter we have had so far.I recommend AHS to my friends and family. Prompt, professional, and timely service each time I have called.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Evelyn, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Oct. 11th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rupak Lohit

Multiple Claims, no issues at all and timeline to resolve is great too. Premium didn't go up either because it's business as usual for them for insurance coverage that covers things that fail on us time and again.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Rupak, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tony Felix Katy, TX

I have been a client of American Home Shield for over 15 years covering 2 homes. The program works well, and I have never had any serious problems or complaints I would certainly recommend with no reservation Tony Felix

5 months ago Edited October 11, 2023

American Home Shield Logo

Reply from American Home Shield

Tony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Amanda Sweet Santa Clara, CA

It’s my second time using the warranty company and everything was very smooth and fast and couldn’t have gone easier. Everyone was helpful and a good experience just like last time.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Amanda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Alan Bourque Carlisle, PA

Takes too darn long to get a technician to come an diagnose the problem and EVEN LONGER to resolve the issue once ID'd! Additionally, replacing an item is nearly impossible. You'd rather repair it 5 times (which far exceeds the cost) before replacing. Makes zero sense and takes longer.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Alan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debbie Waxahachie, TX

Great company and service. I recently recommended them to a family member who has since signed up with AHS. I only wish they offered a welcome gift when I signed up years ago!

5 months ago

American Home Shield Logo

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim

Oct. 4th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Maita

I’ve been with American Home Shield for over 10 years. The companies you send out to do work on my plumbing is ok but for my appliances, not so good. The last service I requested for my washer did not go so well. They stated it was not due to normal wear and tear but due to overloading. The washing machine is 17 years old and in my opinion should have been wear and tear. Never the less, it was not fixed and I had to call the company to find out myself. They did not call back to inform me they could not fix it. The next appliance service request, I would like to have to have at least two to three companies I can choose from. Just putting it out there.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Maita, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Oct. 4th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ashley

I have only had to use the service twice in the 2.5 years I’ve had it but both times it was easy to navigate and the service providers I was connected to were able to get the job done.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Ashley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim

Oct. 4th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Beverley Winter Garden, FL

I liked the service company person who finally arrived. It just took a little longer than expected due to scheduling conflicts on both sides. The service person was very knowledgeable and courteous. I would recommend them to anyone.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Beverley, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Edward North Canton, OH

Don't understand inconsistencies with replacement of appliances. How does modifications differ from installation? I get new furnace it is installed to function, a hot water heater $500 charge to install. Call to customer service useless.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Edward, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dale

We have had several appliance problems this year. America home shield came to our rescue and fixed all of the problems. I recommend this great company to all of my friends and relatives.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dale, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jackie

I like the fact that I was contacted right away of the Company to replace my Air Conditioner. I have yet received my new Air Conditioner because American Home Shield ordered supplies through Carrier Company and from my understanding it takes at least 2 weeks for products to be delivered. Hence, I have been without air conditioning in my home for over two weeks. It is causing some problems with my refrigerator to have to work really hard to keep up. It has been up to 85 degrees almost every day and night. I feel like instead of me paying $570.00 out of my pocket (because of wear and tear on the Air conditioner unit) The Warranty Company should pay for all of the parts and labor. Although, I pay $74.00 per month for the American Home Warranty every month. When my heater went out it took about 2 weeks (in the winter) to get a heating unit placed in my home and I had too pay $600.00 of that for wear and tear of heat unit. This is the third week without Air Conditioning so far. Date: 09/25/2023

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Jackie, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Sep. 27th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Akara Queens, NY

They use to be a great company. I’ve heard many horror stories, but never experience. Recently, that changed. I’ve requested to have my service company changed three times because the assigned company cancelled and reschedule, leaving me with standing water in my dishwasher for a week. The agents refused to change companies. Not it’s time for me to change companies. I pay almost $100 a month for the past 7 years, and isn’t allowed to change companies when I have an issue. No thank you

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Akara, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Darren Eyster St. Petersburg, FL

Overall, I think the coverage is good for the price. However, I do think that once you schedule an appointment to get the issue resolved, the time it takes to order the parts, have the parts come in, and then schedule a time to fix the actual issue is quite lengthy.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Darren, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Sep. 25th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Traci Collins

For the first two years with American Home Shield, I received far more value than the premium I paid. The fact that they cover the appliances you already own regardless of their age or current value paid off for me.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Traci, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim

Sep. 25th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bonnie Linville St Louis, MO

I really never had an issue with AHS or anyone that they have sent to the house. However, I've noticed that they charge you for the service call before the person even gets to my home. I assume that's because people don't pay it when they should?

5 months ago

American Home Shield Logo

Reply from American Home Shield

Bonnie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim

Sep. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Bollipalli

The service is poor and they took 65 days to fix washing machine, it was bad experience to take clothes to laundry mart every week and spent $30. Still they didn’t give me any compensation for the money I spend and the time. The help desk not allowing to talk their manager or manage my to pass my concerns. Almost I callled 15 times to them to get resolved but they called me only two times. It was frustrating experience

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Bollipalli, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim

Sep. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Danielle Forbister New Baltimore, MI

I should have heard back by now on my repair/replacement but I haven't. The HVAC technician was great, very knowledgeable this time. He was the second technician this company sent out. He figured out what the problem was fast and efficiently, showed me what was broken and what he did to diagnose the problem. Then he told me they would need to replace my HVAC system. That was 8 days ago but I hand yet to hear from AMS. I even called 4 days after the technician was here but AMS said they didn't have the report from the company yet. They said they'd get it and call me back and that was 4 days ago and I haven't heard anything from the warranty company. I was told this is the best warranty company around yet they have shown me none of that. I will call them again today to try and get the order to replace my HVAC system since they have totally dropped the ball

5 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Danielle, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Sep. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Hollister, CA

The technician was knowledgeable, friendly, polite, and personable. He knew what the problem was as soon as I told him what the dryer was doing. He had it fixed quickly and showed me the old part to explain what was wrong.

5 months ago

American Home Shield Logo

Reply from American Home Shield

Carolyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

Sep. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Lubbock, TX

A1 plumbing came right out to check on my main bath dripping leak and fixed the problem within 20 minutes! I am very please with the company and their two service technicians!

5 months ago

American Home Shield Logo

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

Sep. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Julie Palm Desert, CA

It took more than a month to fix my 2 AC Units. Rating would have been a 5 but Ai had to follow up a few times before the parts were ordered and installed within more than a month from the initial request for service. Even with a long wait for completion of the jobs, I still recommended using American Home Shield to my family and friends. It was worth paying the out of pocket cost. Thank you American Home Shield!

5 months ago

American Home Shield Logo

Reply from American Home Shield

Julie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Marsha Fayetteville, NC

I called to have my dryer fixed. It took almost a week for repair person to show up. She took it apart did what she had to do to it I even paid $50.00 extra to have it cleaned. I got to dry 1 load of laundry before it started make a WORSE noise than it did before. I callback to have repair person come back out and was told it was going to be another 8-9 days for them to show up. So out of the last 3 weeks I’ve been able to dry 1 load of laundry! It’s a pain to load up laundry and go to laundromat to dry clothes. Repair person is supposed to show up today between 8-5, which I think they should be able to give a smaller window of time, not 9 hrs waiting for them to show up!!!

6 months ago

American Home Shield Logo

Reply from American Home Shield

Marsha, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vicki Kings Mountain, NC

We have made 2 claims since purchasing our home. Both were handled immediately. They fixed one toilet and replaced another with a new handicap toilet. We are very pleased with their work, speed of service and coverage. Thank you!

6 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Vicki, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kenneth Hereford, AZ

When called, they were here within 24 hours, and diagnosed the problem. Parts were ordered and repairs were complete within 24 hours after the parts were received. Extremely happy with the results and the speedy response to our call.

6 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Kenneth, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim

Sep. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christopher Germantown, TN

They got a technician out to my house the next day to service my AC unit. When I made a follow-up call about the service, there was no problem. They can right back out and made sure I was satisfied with the service. Great job

6 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim

Sep. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ben Denton, TX

Amazing service. I expected it to take a long time for someone to come out, but they came after one business day. The motor went out on my ac unit. I am certain we saved money. The technician sweated a lot and got the job done. Very thankful!

6 months ago

American Home Shield Logo

Reply from American Home Shield

Ben, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim

Sep. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Chicago, IL

Being on a fixed income, it’s nice that I pay a fee and $400 when I file a claim whatever the problem is, it’s either fixed or the item was replaced at no extra charge. If I wanted something better than a comparable item, I just pay the difference which is what happened when we had to get a new dishwasher. Which I thought was a good deal.

6 months ago

American Home Shield Logo

Reply from American Home Shield

James, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

Sep. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

O'Kerria Gomez Chicago, IL

Had an issue with the AC not working and American Home Shield sent someone out to have it serviced immediately. There was a part that was no longer covered under our AC warranty, however it was covered under American Home Shield. This saved us lots of money in the end.

8 months ago Edited August 2, 2023

American Home Shield Logo

Reply from American Home Shield

Dear O'Kerria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim

Jul. 19th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Tonda Snyder Carmichael, CA

I would like the ability to request an alternate provider if the assigned provider is unable to accommodate my availability or get to me within a few days. It is a frowned upon by American Home Shield request an alternate provider. I have had two experiences where I needed to request a alternate provider and the alternate providers were available immediately and did an outstanding job. I am a much happier getting my broke appliances fixed within a day or two rather than waiting a week or two.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Tonda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Jul. 19th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Richard Corpus Christi, TX

Overall, we have been satisfied with AHS on all our service calls. We have had our home warranty for many years with AHS. The price for the warranty has gone up every year and so has the service call fee. This year, the price increase was the largest that we have seen so far. The monthly amount for the warranty went up $40 and the service call fee went up $25 and is now $100 for service call. We will be comparing other home warranty prices to see how AHS compares.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Richard, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

Jul. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Steven Fort Worth, TX

This company has been very responsive accept for our most recent breakdown and that is the air conditioner. AHS has totally not handled this issue! The first time they sent out a technician to fix air conditioner he basically was told to do the minimal possible to get it running. Within two weeks it was broken again and the same technician was sent out to access repair, this time he was allowed to order a new coil evaporator, which AHS ordered wrong! We have been waiting so far for 10 days,in 104+ degree weather with yesterday being 107 and today a 108 . I have been told that it will be another 3 days to get a very available part and then another 4 days to get it installed maybe! This is beyond unreasonable. Of course my husband have been insistent AHS make this happen sooner to no avail! AHS should be totally be docked for their incompetence! I have lost faith in their ability to put the customer first.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Steven, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jul. 19th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daniel Port Saint Lucie, FL

I have used AHS for 8 years and the experience is almost always great. Either a problem is resolved or the appliance is replaced. I love not having to figure out a company to call for any issue. I have recommended them to friends that can afford a monthly fee.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Daniel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ricky Knightdale, NC

From the time the service technician left my home I waited 4 days and no response foe AHS I called on the afternoon of the 4th day and within 10 minutes AHS sent an email informing me that they would be replacing my range and gave me numerous options within 15 minutes my new range was ordered.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Ricky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Beverly Bradshaw-Reid Atlanta, GA

For the most part, I’m pretty impressed with AHS. There have been a couple of times I have not been happy with the results, But not so many that I would think about dropping the service. Again, I’m happy overall and they come through for me more often than not.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Beverly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mary Tampa, FL

I’m impressed by their relatively quick service when I have called regarding an appliance not working. That being said, I was recently told disappointed with their response when my air conditioning was not working & told that I would have a 5-day wait for a technician. For living in the state of Florida, I find that unacceptable due to the extreme temperatures that we have been having this year. I hope that you will consider hiring more employees so this situation can be handled.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lisa Sequim, WA

We recently had to have our heating/cooling system replaced. We’re very pleased with the contractor that was assigned to us through American home shield. They were prompt professional and polite! Very happy with her decision to have AHS coverage! They really came through!

8 months ago

American Home Shield Logo

Reply from American Home Shield

Lisa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donishia Las Vegas, NV

A/C went out just as temperatures were reaching 100°. They sent someone out very quickly to assess and fix the problem. It turned out to be a bigger problem then originally stated, but they came right back to reassess and fix the problem. It’s better to have AHS and not need it, than need and not have it.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Donishia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julie Dallas, TX

We have had American Home Shield on 3 homes now, first house never needed them, second house used them once and current house we used it 3 time.. great response time and great sub contractors.. we will keep them, it is well worth it!!

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Julie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

shawn burton

I really like that AMS responds promptly once a service request is placed. However, Their resolution process is very poor. We have the platinum plan and we put in a serice request over a year ago to repair the ice maker and water dispenser on our Samsung refrigerator. In 2022 3 different repairmen and plumber were dispatched and no one could repair it. After several months, we then called and spoke with a customer service representative and he asked if he could sent out another repairmen one last time. We agreed, the repairman came out and it was not repaired. We recently placed a 5th service request to fix ice maker and water dispenser June 2023. A repairman came and said it was the fan. He replaced it but needless to say, it did not fix the problem. We contacted the service contractor and they are now ordering a part. It's been over a year AHS!!

8 months ago

American Home Shield Logo

Reply from American Home Shield

Shawn, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Rountree Austin, TX

I have had two great experiences with AHS recently on a roof leak and a air conditioner issue, both contractors were very competent, professional and responsive (5 stars for these contractors). AHS had a challenging time with the contractor assigned to my refrigerator failure, but ultimately came through. I believe they are worth the money.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Jul. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Wallace Commerce City, CO

I don't like the rise in premiums. I started at 48.99 a month and now pay 76.99. Overall, I do believe it is a benefit and the AHS has approved every claim I have made. There was one claim where the item was repaired and broke down shortly after it was repaired. It was the third time it had been repaired and I chose to not file another claim. The GE contractor was below average at best.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Wallace, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim

Jul. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia Tate-Camacho Pittsburg, CA

I am a first time homeowner. So far América Home Shield has assisted me with replacing a dishwasher. In order to install the dishwasher that I preferred, I needed to spend money but not nearly as much as I would have spent without my AHS warranty plan. I will renew my home warranty plan for the next year.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Patricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Kimbrelee Austin, TX

I’m not satisfied to find out that the compressor that was replaced 7 months ago has already become the issue for my central AC unit to stop working during the Texas heat wave in June. I researched this part to find out that MANY customers have experienced the same issue. Mind you, I had to wait on this part for several weeks during a cold snap, during which time I had to resort to using hazardous space heaters. Moving forward, I fully expect that this gets rectified and American Shield/American Air use quality parts from reputable manufacturers. I pay for quality service and I expect quality products.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Kimbrelee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Amy Henry Irvine, CA

We had American Home Shield for one year after the purchase of our home. The good: when I made a service request, they scheduled someone promptly and the technicians generally were good. The bad: the deductibles are high enough to really make you think twice about calling. When we had a microwave that needed replacing, we got stuck in the transition from service to appliance purchasing and it took three long phone calls, each on hold for 30+ minutes just to get someone on the phone, two of which dropped before finishing and I had no way to get back in touch with the person who had been helping me. It is very hard to get in touch with them if you're not asking about something very standard. While it saved us money on several things, it does not save time and we decided not to renew.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Harish Jayaram

It is worth the money you pay for the peace of mind when your appliances misbehave. Recently I was given the option to shop for a new refrigerator when the replacement part for my existing product was unavailable. I received the cheque mailed to my home a few days after the proof of purchase, and installation were shared.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Harish, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

Jul. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

J K Harrison, AR

AHS is great, however they don't always have the pick of the litter when it comes to technicians in all areas. The last electric tech that was hired did absolutely NOTHING he brought his gf with him who was someone you can't trust to take your eye off in your home. The tech didn't look at the issues just asked what I wanted done and left after not getting an appointment or a call for days when AHS has a 24 hr policy I had to call him, and then call again asking if he even wanted the job, and then randomly a week later he said he'd be in the area and stop by. All he did was ask what's wrong and then take off and a week later after I called AHS to figure out where the status was he called them back a half week later with a wonderfully thought, made up diagnosis and a fake story about a previous home owner doing the wiring when the home was built by a professional and wired by professionals 5 years ago, its a new home, just something wrong with a few areas that happen to just go out recently. He didn't check or look in to it just gave them some half remembered story only talked about half the issues and told them I had a water fountain wired in which I have ZERO WATER Fountains on my property or any thing of the sort. The dude forgot everything we spoke about and made something up to cover his butt and then they denied my claim based off his story so I asked for another tech in my state and they didn't have one. Despite that issue they do cover alot and do help but some times you get what they have available as a tech and you get screwed.

8 months ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

JK, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrew Moore Mountain Home, ID

Everything has worked out with this company so far. I did have one issue with the service rep. not repairing something he was supposed to which will result in a second service call. I only wish my wife had asked him to fix it while he was at our house but my wife hates asking questions :(.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Dear Andrew, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Jul. 5th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Cynthia Choctaw, OK

Overall, VERY pleased with AHS and their services. Have been a customer for 30+ years and have received excellent service, repairs, and replacements for covered appliances. The ONLY reason I am not giving 5 stars is that the online and phone automated process makes it nearly impossible to speak to a human: and therefore also impossible to request a preferred service provider.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Douglas Wanke

Very easy to request service online. AHS acknowledges the request immediately and assigns a contractor within 2-3 hours. The contractors, so far have been very reliable in setting up a time to service the problem and have done a good job of diagnosing the problem and getting it fixed.

8 months ago

American Home Shield Logo

Reply from American Home Shield

Douglas, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

Jun. 29th, 2023