Name: American Home Shield
Rating: 4.0

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Verified Customer

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Lynn Maikke Woodinville, WA

I've requested service twice (once for electrical and once for plumbing) through my AHS home warranty. I had a great experience both times. I'm very pleased that everything (parts and service) was covered by the standard service fee.

6 months ago

Reply from American Home Shield

Dear Lynn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Henrietta San Leandro, CA

Well I like the fact I just call the number and someone helps me with my problem. They set up the company that will work on my appliance and,then the company contacts me and we make the appointment. Fast and simple. Great service.

6 months ago

Reply from American Home Shield

Dear Henrietta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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NJR Goldsboro, NC

We had to have our hot water heater replaced and it was a completely trouble-free experience. We did run into an issue with the techs sent out for our washer not seeming to know what they were doing, but in the end the problem was resolved. There have been a couple of other more minor things that have been fixed without any issues.

6 months ago

Reply from American Home Shield

Dear NJR, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Althera Brown St Louis, MO

I was having a problem with water backing up in my basement. We had two different plumbers come out. The first plumber was honest and said his equipment was not adequate for the job. Had to call for a second plumber and was extremely pleased with their service.

6 months ago

Reply from American Home Shield

Dear Althera, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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nancy lewis Pekin, IL

I think the warranty is wonderful, it has been helpful since my husband cannot physically do some of the work anymore. The only complaint I have is when I call I usually get someone who I cannot understand them speak. By the time I'm done I am wore out and not sure whether I got things taken care of.

6 months ago

Reply from American Home Shield

Nancy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Barbara

I always have to worry if I could trust the contractor you send one guy lied to me and said the air conditioning was contaminated and he wanted 12,500 for new air conditioner so I asked for a second opinion which I got and there was nothing wrong with me fixed a few parts and everything was good so you see I have to always have chest pains but I need them because I'm out of state and property me there and Heat in the desert but I have to be on my p's and q's with these people because they can lie to you the contractors they send out they may be licensed and bonded but they can also be crappy and rip us I've been through it several times American Home Shield needs to check out these people closely or take a closer look at the reputation just because their license and bonded doesn't mean they're reputable I didn't need a new air conditioner that was all b******* to ripped me out for 12,500 dollars thank you for sending out the second opinion and now I'm not red tagged anymore

6 months ago

Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Verified Customer

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Yolanda Anaya Hanford, CA

I needed my AC worked on the technician came out and fixed it but as soon as he left my AC stopped working I did a recall the following week the same technician came out and made sure everything was fixed and completed with no problem which I appreciated

6 months ago

Reply from American Home Shield

Dear Yolanda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Hilda Auburn, CA

Great company, I had them for about 4 years before I moved , then my real estate agent purchased it for my new purchase. They've been on top of every claim I've had to make ! They connect you with some great companies in their network. I've referred them to several friends & families.

6 months ago

Reply from American Home Shield

Dear Hilda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Cara Tetschlag-Frank

8/28 - requested service 8/31 - Green Wire Bay Area came out to assess….they needed to order parts 9/14 - Green Wire was supposed to show up between 1-4pm, at 3:30pm I called to see if they were still coming. They assured me he would be here between 4-4:30pm. At 5pm they still weren’t here, so called them again and of course the office was closed. The guy finally showed up at 5:40pm. Spent 2 hours here supposedly fixing the problem, but then found another problem. Told me they would need to get approval to order the parts. I called AHS to complain as Green Wire was just flat out awful. 9/18 - AHS sent a different contractor out (Sears) to look at the washer and somehow the washer wasn’t working at all and that technician said that it looked like the previous contractor didn’t actually fix the initial problem. He told me he would need to call AHS to get approval to order that part(s). 9/20 - I called AHS to get an update. They told me that the parts were ordered but that I would need to wait 14-21 days and once the contractor received the parts they would call me to schedule a time to come out and fix it. I asked to speak with a manager. It took them 5-10 minutes to put in contact with someone on the “escalation team” and that person was just as worthless as the first person I talked to. I specifically asked to speak with someone that had more authority than the first person and all I got was someone on the escalation team with no extra authority. I asked for my service fee of $75 to be refunded. He said he would do that and to no surprise said that it would take 7-10 days for the refund to show up. That whole call was over an hour and nothing was resolved and there has been no sense of urgency whatsoever. 10/2 - called for update on the status of my washer….stagnant and keep getting the same answers….parts ordered, you have to wait 14-21 days but then he changed it to say 10-14 (well, it’s been 10 days), still haven’t seen my refund and he tells me I have to wait 14-21 days for the refund which is not what the person told me back on 9/20. By now, I am extremely angry and frustrated so I let the guy know how frustrated I am. He keeps apologizing for how long this has been taking and says “we’ll make it up to you”. I asked him how they were going to do that and he basically repeats everything he had told me about the parts being ordered, the waiting period and that the contractor will call me once the parts are in to schedule a time to come out. I asked “how is that making it up to me? These are all the things that AHS has to do and should be doing since I pay a monthly fee for this service on top of the $75 service fee each time I open a service request!” So over a month without a washer, they refuse to pay my laundromat bills, they refuse to show any sense of urgency whatsoever and I just keep being told the same thing over and over. I told him that after this is all said and done, they will be losing a customer.

6 months ago

Reply from American Home Shield

Dear Cara, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Susan Heath-Powers Sparks, NV

I did a lot of research on which home warranty company to go with. I am so glad I chose American Home Shield. The service has been perfect. I use them with two properties now and have used them both of my properties and it’s been a wonderful experience. Susan

6 months ago

Reply from American Home Shield

Susan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Tommy Flynn Hobbs, NM

The customer service was awesome and they chose our local A/C repair company who is already familiar with my system. They made the repairs the next morning. Unfortunately the new part also failed, but they were back out the following day to make the repairs again. My A/C is blowing cold once again. I couldn't be happier.

6 months ago Edited September 27, 2023

Reply from American Home Shield

Tommy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Kelsey Harder

Easy to request a service but when it comes to receiving an invoice, there is a challenge. The service provider Circa Service can’t provide the invoice since I did not pay them directly for the job and American Home Shield keeps putting up barricades as to why they can’t provide me with an invoice. I have had 3 different answers from 3 different agents so far. The first said she emailed it to me (which I never received), the 2nd said they couldn’t provide invoices to customers, and the 3rd said the plumber has yet to submit the invoice….it has been a week.

7 months ago

Reply from American Home Shield

Kelsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Julie Palm Desert, CA

It took more than a month to fix my 2 AC Units. Rating would have been a 5 but Ai had to follow up a few times before the parts were ordered and installed within more than a month from the initial request for service. Even with a long wait for completion of the jobs, I still recommended using American Home Shield to my family and friends. It was worth paying the out of pocket cost. Thank you American Home Shield!

7 months ago

Reply from American Home Shield

Julie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 20th, 2023

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Marsha Fayetteville, NC

I called to have my dryer fixed. It took almost a week for repair person to show up. She took it apart did what she had to do to it I even paid $50.00 extra to have it cleaned. I got to dry 1 load of laundry before it started make a WORSE noise than it did before. I callback to have repair person come back out and was told it was going to be another 8-9 days for them to show up. So out of the last 3 weeks I’ve been able to dry 1 load of laundry! It’s a pain to load up laundry and go to laundromat to dry clothes. Repair person is supposed to show up today between 8-5, which I think they should be able to give a smaller window of time, not 9 hrs waiting for them to show up!!!

7 months ago

Reply from American Home Shield

Marsha, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023

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Verified Customer

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Vicki Kings Mountain, NC

We have made 2 claims since purchasing our home. Both were handled immediately. They fixed one toilet and replaced another with a new handicap toilet. We are very pleased with their work, speed of service and coverage. Thank you!

7 months ago

Reply from American Home Shield

Dear Vicki, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Kenneth Hereford, AZ

When called, they were here within 24 hours, and diagnosed the problem. Parts were ordered and repairs were complete within 24 hours after the parts were received. Extremely happy with the results and the speedy response to our call.

7 months ago

Reply from American Home Shield

Dear Kenneth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Christopher Germantown, TN

They got a technician out to my house the next day to service my AC unit. When I made a follow-up call about the service, there was no problem. They can right back out and made sure I was satisfied with the service. Great job

7 months ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Ben Denton, TX

Amazing service. I expected it to take a long time for someone to come out, but they came after one business day. The motor went out on my ac unit. I am certain we saved money. The technician sweated a lot and got the job done. Very thankful!

7 months ago

Reply from American Home Shield

Ben, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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James Chicago, IL

Being on a fixed income, it’s nice that I pay a fee and $400 when I file a claim whatever the problem is, it’s either fixed or the item was replaced at no extra charge. If I wanted something better than a comparable item, I just pay the difference which is what happened when we had to get a new dishwasher. Which I thought was a good deal.

7 months ago

Reply from American Home Shield

James, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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B. JOHNSON Richmond, VA

Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.

2 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jan. 29th, 2024

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1stmarine1 Miami, FL

I had no problem setting an appointment for service. The service tech was at my home on time the next day to solve my leaking plumbing issue. He was mannerly, clean in his company uniform, demonstrated professional knowledge of the service he was providing and spoke with me in clear English, I like that. When leaving, he looked over his shoulder to insure the area was clean and of course insuring he had all of his tools. lol I am very pleased with the service. I have been anti home warranties after a not so pleasant experience with a past work order with a different provider. That's no longer the case. I have used the Home shield warranty twice now, both times top shelf. Give them a shot if you are contemplating a service for your home. They actually show up and do the job requested without, "Well, that's good enough". If you ever hear that, the job is not quality; run those guys off. Gary

5 months ago

Reply from American Home Shield

Dear 1stmaine1, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Kerry Davidson Houston, TX

So far I have had a great experience with Home Shield. They have fixed my washer and AC within a reasonable time and customer service is always available and friendly. I have only had to pay the "deductible" that is required and the rest was paid for without issue by the warranty. I am very happy with this company and look forward to continuing our customer/provider relationship

9 months ago

Reply from American Home Shield

Dear Kerry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Kevin Shankle

Prompt service, with great results. I've never been denied a claim in the 13 years I've been a customer. I have gotten replacements for the AC, furnace, range, dishwasher, garagedoor motor and belt, and a hot water heater. This doesn't include how much I've saved in repairs as well. The monthly price has gone up quite a bit over the years, but in the end you make a lot of your money back in the claims.

9 months ago

Reply from American Home Shield

Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Crickett Doogan Woodstock, GA

The air conditioner unit was fixed by May heating and Air ! We highly recommend this company! The repair man went behind his work and helped us with understanding the unit! The best experience we have had on our air conditioner in a lot no long time! We highly recommend this company for all the heating and air conditioning problem they deserve more than just 5 Stars!

9 months ago

Reply from American Home Shield

Crickett, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Nicole Browne Dallas, TX

Having AHS is peace of mind when it comes to a breakdown of an appliance, pipes, or AC. I can make a call and it will get taken care of. I am not always pleased with the 1st company they select for me and I have to request another the reps have been good about finding someone that will work with my schedule and need. All in all the job was performed right the first time and to date never had to recall a company back out.

9 months ago

Reply from American Home Shield

Dear Nicole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Inez Miami, FL

I like that AHS was able to service our problems right away to fix our problems. The only problem that I have a problem was the tech. wanted to charage me almost $400.00 for a pound and half for freon which he said we need for my A/C unit which I thought that AHS shough be included with the service call. Which he said it wasnt covered I told him no not at this time and left it at that. But I pay a monthly fee that again when a tech. is sent out it should have been covered or discounted fee.

9 months ago

Reply from American Home Shield

Inez, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Tim Littleton, CO

AHS is very responsive and quick to assign vendor when you file a service order, and the work of their vendors has generally been good. On most recent claim the first service provider misdiagnosed the problem and said he couldn’t do that work, but AHS assigned a second provider immediately and he was able to find the real problem and fix it; a few days delay but a good resolution. The online system is easy to use but it could benefit from more ability to provide specifics about claim. If your problem doesn’t fit exactly with the handful of options, your claim may get assigned to the wrong specialty of vendor.

9 months ago

Reply from American Home Shield

Tim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jerry R. Ditter Lincoln, NE

AHS has been my lifesaver for over 4 years. When you own an older home, the chances of any system failing are great, and the cost is insane. AHS has had my back with: dryer, hot water heater, dishwasher, refrigerator, stove and oven, and more plumbing line clean outs then thought possible. A few calls have taken multiple visits to fix, but AHS has stuck with it to completion.

9 months ago

Reply from American Home Shield

Dear Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Thomas Harden Clovis, NM

I like that my repairs were done with the service fee as my only expense. I have had trouble getting the service person or company that I want and trust. There was one time I was not pleased with the service provided by the company that was assigned to me, and I had trouble "not getting them again" when I needed another service. I refused to let them come again when they were assigned to me. It would be very helpful if I could choose from available providers rather than having someone assigned that I do not want.

9 months ago

Reply from American Home Shield

Thomas, Thank you for your feedback!

Jul. 10th, 2023

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Verified Customer

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H T Hampstead, NC

Overall great response times and service contractors. One issue with open claim for over 2 months due to contractor lack of availability, waiting 2 weeks for initial appointment, 1 week for them to place order of parts, 1 week to call to schedule repair after receiving parts, 2 week wait time for appointment availability with parts. Arrived for repair and unable due to issues which were identified during initial appointment 6 weeks prior. Another 2 weeks before they could return with appropriate staff to complete repair. Still waiting, open item. During this time AHS has been unwilling to change contractor and is not holding to SLA and required timelines for contractor actions.

9 months ago

Reply from American Home Shield

HT, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Melissa Baton Rouge, LA

I like the piece of mind AHS provides. We had a period of bad luck with our appliances, and AHS’s contractors were promptly there each time to repair the issue. Our refrigerator required replacement, and the claim process was easy to navigate. We opted for store credit towards a purchase at Lowe’s instead of a replacement. The reimbursement value was reasonable, and the electronic gift card was delivered the next day. We’ve had an excellent experience with AHS!

9 months ago

Reply from American Home Shield

Dear Melissa, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Marc Macaltao

I am overall happy with AHS services and I love the transparency. I would like to state that the HVAC company that AHS is contracted with is ethical (I researched and compared ) and this speaks loudly as to how AHS conducts their business. I expect to keep AHS services for peace of mind, albeit I hope for more expanded coverage for complete peace of mind and minimal out of pocket expenses. More power AHS !!!

9 months ago

Reply from American Home Shield

Marc, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Paul Scicchitano Brandon, FL

I was skeptical at first but American. Home Shield has been nothing short of amazing. I found the company to be easy to deal with and dependable through my recent AC problem. A technician had to come out several times to fix the problem. The unit has been working perfectly for the past two or three weeks since the technician’s last visit. Thank you for great service.

9 months ago

Reply from American Home Shield

Paul, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Anthony NA

9 months ago

Reply from American Home Shield

Hi Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Henry Washington, DC

I like that when I put in a claim, I got a response and a contractor in a timely manner. I have been with other companies and their service was terrible. In one case I had to wait several days to be contacted by a contractor and then when they finally came, I had to wait for over 45 days for them to take care of the problem. My realtor told me that AHS was reliable and so far, she has been right. The cost for service is a little higher than other home warranty companies that I have used ($100 vs $75 or lower) but overall, it's worth the extra cost. I wasn't aware that AHS offered incentives to writing a review and to receive such a thing would have been nice.

9 months ago

Reply from American Home Shield

Henry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Carolyn McCutcheon Indianapolis, IN

AHS has upped their services and response time . I still struggle with understanding the agents if I call in because they are obviously located outside the US. They have recently added a question about understanding to their service feedback form. Right now all the vendors they use in our area are fairly good. It sometimes is the "luck of the draw" with who you get to do the service. It is common practice now that most service vendors do an assessment of the need on the first visit, then order a part and then have a second visit. That can be problematic when you are waiting for a water heater repair or HVAC repair.

9 months ago

Reply from American Home Shield

Carolyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Michael

Very reliable with prompt and consistent response times. I have experienced both repairs and replacements, when the product could not be fixed. Contractors have been professional and skilled in their respective industries. There may be less expensive options available, but I have been very satisfied with the consistent quality of the work and ease of the process.

9 months ago

Reply from American Home Shield

Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Daisy

I have been with American Home Shield for over 16 years. I begins with the Amazing customer service that AHS employs. Constantly training and retaining the best team! The Customer Service , no matter what dept, work as a team!! The Customer is the Valued Client. AHS Partners with certified skilled traders from your community. As with any Home Warranty Company educate yourself!! Compare the plans. Compare the prices. I did!! Choose the Plan that best fits your need. Got questions, call American Home Shield.

9 months ago Edited January 10, 2024

Reply from American Home Shield

Hi Daisy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Patricia Hevessy Torrance, CA

I liked the speed that was taken for my washer problem - I was kept informed from start to finish by AHS - I was 100% pleased with AHS and with the Company chosen and with the technician who fixed my problem - my last experience with AHS was not good - granted, it was during the "horrible lockdowns" and the way that we were treated by the Government - at that time. I had great difficulty with communicating with AHS regarding my water heater issue - decided to give AHS another chance and very glad I did - thank you

9 months ago

Reply from American Home Shield

Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Derick Lansing, MI

My wife and I are retirees, and I am also a disabled veteran and a first-time homeowner. I appreciate how American Home Shield worked with us to find the right plan and savings. As many people who purchase a home whether it is old or new there will be problems. Everything was working pretty well when we moved in and when I did have a repair AHS put everything in motion like clockwork. Thank you, AHS.

9 months ago

Reply from American Home Shield

Derick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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John Bohan Hampstead, NC

American Home Shield is a great Home Warranty provider if not the best in the business. Their customer service and response is top notch and the ease of use with the client portal is not difficult. The only thing that I had to stay on top of was the contractor and making sure they sched the appt and provided the proper documentation to AMERICAN HOME SHIELD. Once they had all the documentation the claim was processed and approved within 2 business days.

9 months ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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robert rosenthal Portland, OR

The employee of Clean Air Act Inc. arrived on time and did a thorough inspection of my Central Air Conditioning System. He found the problem in a very short time period--no longer than 1 hour and fixed it with expert skill and knowledge! My Central Air System now works great! I am delighted with American Home Shield's quick service in contacting an outstanding company Clean Air Act Inc. Sincerely, Robert Rosenthal

9 months ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Brenda Cockrell Spring, TX

I have filed one claim with AHS and was pleased with the quick response I received to my online request. A service company was assigned the same day and they responded quickly to set an appointment. I waited a few days for a tech to become available and the tech was on time as scheduled and was able to find the problem. Unfortunately, I needed a new part so had to wait for AHS to order it. The part arrived a few days later and was installed the day after it arrived. The technician was courteous, knowledgeable and fast. My washing machine is back to normal and the entire process was hassle free.

10 months ago

Reply from American Home Shield

Dear Brenda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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David A (fburgdave) Fredericksburg, VA

Has consistently been well worth the peace of mind knowing that items will be quickly repaired. Just as with all insurance products, it pays to opt for the higher level plans (Gold, Platinum), as we have had almost all repairs completed within 1 week of initial report. Have used AHS policies on our past three (including current) homes and has been well apprecitaed.

10 months ago

Reply from American Home Shield

Dear David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Pamela Alvin, TX

We very much appreciated the technician was very professional & fixed our problem with our fridge in no time. He even came over 2 days earlier than expected since it was during a holiday weekend. I have recommended your company to others since we have gotten such great help with our service. One of the people has already signed up with your company.

10 months ago

Reply from American Home Shield

Pamela, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Phillip Elder Weatherford, TX

My home was constructed in 2007, thus it is at an age where multiple appliances begin to fail. I have read my contract and understand what is covered and what is not covered, so I have been able to maintain a positive relationship with AHS. Being an attorney and having construction and remodeling experience, even when the contractor has indicated that the repair is extraordinary and requires additional payment from me to repair beyond my standard fee, I have convinced both AHS and the contractor that it is a standard repair and covered.

10 months ago

Reply from American Home Shield

Phillip,m We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jacqueline Wilmington, DE

American Home Shield really came through for me. I can't believe I actually have a new refrigerator and it's beautiful and equal to the one that I had. I have been telling all my friends and family and sharing my link to invite them to American Home shield. It is truly worth the investment as a homeowner. I am so grateful and blessed to have them by my side.

10 months ago

Reply from American Home Shield

Hi Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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David Monument, CO

I’ve contracted with several home warranty companies over the decades. AHS has been the best by far because they assign a service professional immediately, speeding up the process . A year ago my 17 year old water heater died., Within 24 hours a new one was installed. I paid 125 for service fee for which I got a brand new quality water heater installed with old one hauled away. I could not be happier with AHS, it is the best of the best based on my decades of experience with such companies.

10 months ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Frances McClintock San Antonio, TX

I had one service call for my AC that resulted in three visits by the service provider American AC/Heating: one to diagnose a problem with my thermostat and, since the technician didn't have one with him and a second to replace the thermostat. Less than 48 hours later, I still had issues with my unit. A second technician came out for a third visit and was able to quickly diagnose and fix a contact switch on the outside unit. I actually had two problems (one inside/one outside) that were handled with one service call. The process of initiating my claim was easy online and getting follow-up service for the still unresolved total issue was just as seamless. The responding AC company was prompt and professional. Very happy (and much cooler now!) with both American Home Shield and American AC/Heating.

10 months ago

Reply from American Home Shield

Frances, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Charlie Clown Anderson, SC

Good service overall. There was some confusion on my check up on air system. 1st repairman said there was a leak so could not perform anything without a wait to check again. He said if leak found he would put a stop leak in and that would fix the problem. The next company repairman, from a different company, was very quick and efficient. I informed him of what the last repairman from the other company said and he said he was glad that he came instead of the other guy because putting in stop leak would void all warranties of work thru American Home Shield. It appears that I got lucky and no damage was done. So far everything is working well and hope all remains that way.

10 months ago Edited June 28, 2023

Reply from American Home Shield

Charlie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023