American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.
With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for.
Read American Home Shield reviews below as well as the pros and cons of the company.
American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.
In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.
American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.
The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.
American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:
With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.
American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.
This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.
Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.
American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure.
As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.
American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.
American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.
Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers.
American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.
There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs.
Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues.
If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions.
Star Rating
8,135 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Amanda Boucher
Fast and efficient amazing service! Anytime I needed something I could easily go online and put in the request and within minutes I had a service repair person contacting me and setting up appointment right away!
Reply from American Home Shield
Feb 25, 2021
Hi Amanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Verified Customer
Darlene Cucinotta
Takes too long to obtain authorization for a contractor to complete a repair.
Verified Customer
62
They respond quickly to requests and send quality repair technicians.
Verified Customer
Lena O Bullock
They are very professional and courteous
Verified Customer
Richard Coley
The provide fast reliable service! Most Warranty companies get a bad rap for trying to not pay for anything. AHS has paid as per the contract, NO HASSLES!
Verified Customer
Becky Harris
Response and speed of service. Pleasant customer representatives
Verified Customer
Kristen Filer
sometimes the wait time on the phone to contact American Home Shield can be an hour wait.
Verified Customer
Debbie
They are great. Great work on time cleaned up any mess
Verified Customer
Andrew Gandrud
They were very responsive and helpful. I had to switch my claim and they did without any fuss.
Verified Customer
Theresa Williams
Because I found out that if you have say like your furnace went out and the man said that you need a new one I found out that they only give you what the furnace was worth, instead of paying for a new one
Verified Customer
STEPHEN COLLEN
Professionalism, fidelity and expediency
Verified Customer
Lorrie Bass
The service was great and they handled my issue in timely manner
Verified Customer
Leslie Borghini
Fast and efficient service. Follows through on what they say
Verified Customer
Gary
Co-pays could be a little lower in some cases
Verified Customer
Albert
Way they explain to me all my questions and schedule appointments
Verified Customer
Jason
They were more proactive about fixing my issue than I was. Truly hard to find a company pushing to fix your problem more than you do. I have since convinced two of my friends to purchase a home warranty. I will continue to do so.
Verified Customer
Sue
quick to respond to fix the problem and can choose the person from their selection
Verified Customer
Antoinette Wallace
Excellent customer service. I am never disappointed with the response time of their sending technicians.
Reply from American Home Shield
Feb 26, 2021
Hi Antoinette, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Willis Mann
Prompt responses; good servicemen; servicemen willing to write answers to questions because I’m deaf.
Verified Customer
Maureen
They have gotten us help right away - but trying to call them is impossible. Much better just submitting request on line, but I like the idea of talking to a person instead.
Verified Customer
Lucila Seminario
They’re there when I need them! I get quick professional service each time.
Verified Customer
Russell
Fast, professional response and no hassles
Reply from American Home Shield
Feb 26, 2021
Hi Russell, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Verified Customer
Donny simpson
Professional technicians came on time and resolved the problem
Verified Customer
Cecelia Wright
Customer Service has always been excellent
Reply from American Home Shield
Feb 26, 2021
Hi Cecelia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Nicolette Decsipkay
They are very slow reimbursing for authorized work; I’ve been waiting 6 weeks after contacting them multiple times.
Reply from American Home Shield
Feb 27, 2021
Hi Nicolette, I hate to hear about the six week delay that has been experienced. I would be glad to speak with you to get the issues resolved.
Verified Customer
James D.
Replaced unrepairable washer with a new one in a timely manner. Did not expect to actually get a brand new washer.
Verified Customer
Robert Olson
Great Service, Great Coverage, Fair Price, Excellent Preferred Contractor.
Reply from American Home Shield
Feb 26, 2021
Hi Robert, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Verified Customer
Jean Femrite
Always prompt service with reliable experts to complete the required maintenance project
Reply from American Home Shield
Feb 26, 2021
Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Verified Customer
DJ
They are quick to respond to you needs, and have always sent quality contractors
Reply from American Home Shield
Feb 26, 2021
Hi DJ, We strive to provide you with the best team of contractors and hope you continue to enjoy AHS!
Verified Customer
Stanley
Had great service on my A/C and saved hundreds of dollars on repairs. Prompt service as well.
Verified Customer
Williams
They continue to repair appliances when they should be replaced.
Verified Customer
JD
Reliable service and good coverage of the home
Verified Customer
Carolyn Naranjo
TOTALLY AMAZING COMPANY THAT DOES EXACTLY WHAT THEIR CONTRACT PROMISES!
Verified Customer
Margaret Gallagher
They have always responded quickly to any problem I have had.
Verified Customer
Charlene Borders
They have always got my work orders in promptly
Verified Customer
Judith
This is a great service to have. It saves you money in the long run. I have had a great experience with this company.
Verified Customer
Cantgitright
It takes them too long to resolve your problem
Reply from American Home Shield
Feb 27, 2021
Hi, I understand your frustration and would be glad to speak with you regarding the issues experienced.
Verified Customer
Betty Ducker
They got my heat back on within 24 hours
Verified Customer
Yvette Mcdonald
American Home Sheild provides excellent prompt service at a reasonable rate
Verified Customer
Tarik
Professional, quick response, good coverage
Reply from American Home Shield
Feb 25, 2021
Hi Tarik, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Verified Customer
Ulysses Shields
Excellent customer service delivery when called for services
Verified Customer
Daryl DeHoyos
They have always addressed my issues in a timely manner, and great customer service.
Verified Customer
sheila
Enjoyed they scheduled appt with repair people
Verified Customer
Peter Forsberg
Good coverage and follow up on completed work.
Verified Customer
Laurie Mielke
on time and fixed problem in a timely manner
Verified Customer
Arlisa Hinton
Everything is great except teaching then by phone! Website is easy to use. Speedy replies. Multiple ways to receive communication about claims.
Verified Customer
Isabel Williams
Every time I request service the call is put in and the work gets done.
Verified Customer
Sherry Sanford
I wanted my dryer cleaned so I called and spoke to one of the clerks. I explained to her what I needed, she said no problem the service tech would only clean up to the wall. I was responsible for the rest. I said ok. when the service tech showed up he said that was not accurate so I had to pay an additional $100. But when he left I didn't see the $100 dollars on the receipt. I just feel like I was scammed and I have used my warranty several times in the past. I wasn't going to say anything but if it happened to me maybe it happened to someone else.
Verified Customer
Donna
Prompt service repatible service professionals they send out.
Verified Customer
Deuce
Quick and reliable service that is appreciated by our entire family.