American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
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8,135 Reviews

Review Breakdown

5 star
59%
4 star
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3 star
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2 star
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1 star
20%

Sentiment Criteria

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Amanda Boucher

February 25th, 2021 Jacksonville, FL DETAILS arrow_drop_down
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Fast and efficient amazing service! Anytime I needed something I could easily go online and put in the request and within minutes I had a service repair person contacting me and setting up appointment right away!

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Reply from American Home Shield

Feb 25, 2021

Hi Amanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

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Darlene Cucinotta

February 25th, 2021 Clermont, FL DETAILS arrow_drop_down
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Takes too long to obtain authorization for a contractor to complete a repair.

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62

February 25th, 2021 Broken Arrow, OK DETAILS arrow_drop_down
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They respond quickly to requests and send quality repair technicians.

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Lena O Bullock

February 25th, 2021 Battleboro, NC DETAILS arrow_drop_down
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They are very professional and courteous

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Richard Coley

February 25th, 2021 Norman, OK DETAILS arrow_drop_down
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The provide fast reliable service! Most Warranty companies get a bad rap for trying to not pay for anything. AHS has paid as per the contract, NO HASSLES!

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Becky Harris

February 25th, 2021 Newport News, VA DETAILS arrow_drop_down
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Response and speed of service. Pleasant customer representatives

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Kristen Filer

February 25th, 2021 Tucson, AZ DETAILS arrow_drop_down
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sometimes the wait time on the phone to contact American Home Shield can be an hour wait.

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Debbie

February 25th, 2021 Bettendorf, IA DETAILS arrow_drop_down
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They are great. Great work on time cleaned up any mess

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Andrew Gandrud

February 25th, 2021 College Station, TX DETAILS arrow_drop_down
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They were very responsive and helpful. I had to switch my claim and they did without any fuss.

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Theresa Williams

February 25th, 2021 Marion, IN DETAILS arrow_drop_down
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Because I found out that if you have say like your furnace went out and the man said that you need a new one I found out that they only give you what the furnace was worth, instead of paying for a new one

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STEPHEN COLLEN

February 25th, 2021 Tucson, AZ DETAILS arrow_drop_down
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Professionalism, fidelity and expediency

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Lorrie Bass

February 25th, 2021 Memphis, TN DETAILS arrow_drop_down
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The service was great and they handled my issue in timely manner

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Leslie Borghini

February 25th, 2021 West Palm Beach, FL DETAILS arrow_drop_down
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Fast and efficient service. Follows through on what they say

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Gary

February 25th, 2021 Springtown, TX DETAILS arrow_drop_down
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Co-pays could be a little lower in some cases

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Albert

February 25th, 2021 Woodbridge, VA DETAILS arrow_drop_down
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Way they explain to me all my questions and schedule appointments

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Jason

February 25th, 2021 Lancaster, KY DETAILS arrow_drop_down
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They were more proactive about fixing my issue than I was. Truly hard to find a company pushing to fix your problem more than you do. I have since convinced two of my friends to purchase a home warranty. I will continue to do so.

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Sue

February 25th, 2021 Urbandale, IA DETAILS arrow_drop_down
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quick to respond to fix the problem and can choose the person from their selection

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Antoinette Wallace

February 25th, 2021 Annapolis, MD DETAILS arrow_drop_down
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Excellent customer service. I am never disappointed with the response time of their sending technicians.

American Home Shield Logo

Reply from American Home Shield

Feb 26, 2021

Hi Antoinette, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

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Willis Mann

February 25th, 2021 Laurel, MD DETAILS arrow_drop_down
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Prompt responses; good servicemen; servicemen willing to write answers to questions because I’m deaf.

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Maureen

February 25th, 2021 Suffern, NY DETAILS arrow_drop_down
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They have gotten us help right away - but trying to call them is impossible. Much better just submitting request on line, but I like the idea of talking to a person instead.

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Lucila Seminario

February 25th, 2021 Hayward, CA DETAILS arrow_drop_down
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They’re there when I need them! I get quick professional service each time.

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Russell

February 25th, 2021 Collierville, TN DETAILS arrow_drop_down
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Fast, professional response and no hassles

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Reply from American Home Shield

Feb 26, 2021

Hi Russell, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

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Donny simpson

February 25th, 2021 Tampa, FL DETAILS arrow_drop_down
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Professional technicians came on time and resolved the problem

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Cecelia Wright

February 25th, 2021 Tracy, CA DETAILS arrow_drop_down
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Customer Service has always been excellent

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Reply from American Home Shield

Feb 26, 2021

Hi Cecelia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

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Nicolette Decsipkay

February 25th, 2021 Richburg, NY DETAILS arrow_drop_down
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They are very slow reimbursing for authorized work; I’ve been waiting 6 weeks after contacting them multiple times.

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Reply from American Home Shield

Feb 27, 2021

Hi Nicolette, I hate to hear about the six week delay that has been experienced. I would be glad to speak with you to get the issues resolved.

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James D.

February 25th, 2021 Hutto, TX DETAILS arrow_drop_down
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Replaced unrepairable washer with a new one in a timely manner. Did not expect to actually get a brand new washer.

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Robert Olson

February 25th, 2021 Chesterfield, MO DETAILS arrow_drop_down
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Great Service, Great Coverage, Fair Price, Excellent Preferred Contractor.

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Reply from American Home Shield

Feb 26, 2021

Hi Robert, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Verified Customer

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Jean Femrite

February 25th, 2021 San Antonio, TX DETAILS arrow_drop_down
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Always prompt service with reliable experts to complete the required maintenance project

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Reply from American Home Shield

Feb 26, 2021

Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

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DJ

February 25th, 2021 Plano, TX DETAILS arrow_drop_down
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They are quick to respond to you needs, and have always sent quality contractors

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Reply from American Home Shield

Feb 26, 2021

Hi DJ, We strive to provide you with the best team of contractors and hope you continue to enjoy AHS!

Verified Customer

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Stanley

February 25th, 2021 Stuart, FL DETAILS arrow_drop_down
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Had great service on my A/C and saved hundreds of dollars on repairs. Prompt service as well.

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Williams

February 25th, 2021 Augusta, GA DETAILS arrow_drop_down
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They continue to repair appliances when they should be replaced.

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JD

February 25th, 2021 Rockville, MD DETAILS arrow_drop_down
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Reliable service and good coverage of the home

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Carolyn Naranjo

February 25th, 2021 Mesa, AZ DETAILS arrow_drop_down
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TOTALLY AMAZING COMPANY THAT DOES EXACTLY WHAT THEIR CONTRACT PROMISES!

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Margaret Gallagher

February 25th, 2021 Winston-Salem, NC DETAILS arrow_drop_down
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They have always responded quickly to any problem I have had.

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Charlene Borders

February 25th, 2021 Willis, TX DETAILS arrow_drop_down
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They have always got my work orders in promptly

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Judith

February 25th, 2021 Port Richey, FL DETAILS arrow_drop_down
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This is a great service to have. It saves you money in the long run. I have had a great experience with this company.

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Cantgitright

February 25th, 2021 Stanwood, WA DETAILS arrow_drop_down
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It takes them too long to resolve your problem

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Reply from American Home Shield

Feb 27, 2021

Hi, I understand your frustration and would be glad to speak with you regarding the issues experienced.

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Betty Ducker

February 25th, 2021 Wentzville, MO DETAILS arrow_drop_down
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They got my heat back on within 24 hours

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Yvette Mcdonald

February 25th, 2021 Prattville, AL DETAILS arrow_drop_down
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American Home Sheild provides excellent prompt service at a reasonable rate

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Tarik

February 25th, 2021 Farmington, MI DETAILS arrow_drop_down
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Professional, quick response, good coverage

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Reply from American Home Shield

Feb 25, 2021

Hi Tarik, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

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Ulysses Shields

February 25th, 2021 Melbourne Beach, FL DETAILS arrow_drop_down
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Excellent customer service delivery when called for services

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Daryl DeHoyos

February 25th, 2021 Hammond, IN DETAILS arrow_drop_down
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They have always addressed my issues in a timely manner, and great customer service.

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sheila

February 25th, 2021 Manassas, VA DETAILS arrow_drop_down
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Enjoyed they scheduled appt with repair people

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Peter Forsberg

February 25th, 2021 San Antonio, TX DETAILS arrow_drop_down
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Good coverage and follow up on completed work.

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Laurie Mielke

February 25th, 2021 Crown Point, IN DETAILS arrow_drop_down
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on time and fixed problem in a timely manner

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Arlisa Hinton

February 25th, 2021 Vancouver, WA DETAILS arrow_drop_down
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Everything is great except teaching then by phone! Website is easy to use. Speedy replies. Multiple ways to receive communication about claims.

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Isabel Williams

February 25th, 2021 Fontana, CA DETAILS arrow_drop_down
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Every time I request service the call is put in and the work gets done.

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Sherry Sanford

February 25th, 2021 Chicago, IL DETAILS arrow_drop_down
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I wanted my dryer cleaned so I called and spoke to one of the clerks. I explained to her what I needed, she said no problem the service tech would only clean up to the wall. I was responsible for the rest. I said ok. when the service tech showed up he said that was not accurate so I had to pay an additional $100. But when he left I didn't see the $100 dollars on the receipt. I just feel like I was scammed and I have used my warranty several times in the past. I wasn't going to say anything but if it happened to me maybe it happened to someone else.

Verified Customer

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Donna

February 25th, 2021 Sumter, SC DETAILS arrow_drop_down
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Prompt service repatible service professionals they send out.

Verified Customer

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Deuce

February 25th, 2021 Cumming, GA DETAILS arrow_drop_down
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Quick and reliable service that is appreciated by our entire family.