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American Home Shield

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9.2

Overall Score

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Melissa Savoy Malvern, PA

So far, so good. I’ve had one claim, and it was politely and professionally handled. The contractor they sent was polite and professional as well, but had no idea why he was coming to my house. My only suggestion would be for AHS to create a work ticket that travels with the contractor.

10 months ago

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Reply from American Home Shield

Dear Melissa, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Carolyn La Mesa, CA

American Home Shield has been a lifesaver for this 81-year-old lady who depends on them to repair anything that fails in my house. The most recent experience was a toilet that wouldn't turn off. Jeremiah replaced the faulty parts and everything is now working perfectly.

10 months ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Roslyn Hampton, VA

I love the benefit of knowing there is a place I can call to get repairs done, without having to roam thru the internet looking for help and not knowing if service will be delivered. My daughter recommended the product and I am so happy for it.

10 months ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Denise Mt. Pleasant, SC

Service has always been good sometimes may take longer if they have to order a part but overall service has been good. They were unable to fix our washer after several attempts, they had to remove the new parts they had installed and gave us a gift card at Lowe’s for the value of the washer. 439.$ But it took so long for the gift card to come thru that we went to Lowe’s at bought a new washer and dryer and when the gift card finally came thru, we will hang on to it for paper products, cleaning,etc…

10 months ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Sawanda Baltimore, MD

The agents assisting me have been professional, efficient, empathetic and courteous when filing my claim. I have been on both sides where they have repaired my appliance or replaced them, the companies I have dealt with have been, professional and knowledgeable.

10 months ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Patricia IL

I have only one complaint and that is you refused to repay my air conditioner unit because of damage being done by dogs. The damage was done Peter to my purchase by dog that belonged to the seller of the home. I was told that American Home Shield would replace anything that was damaged prior to purchase of the home. I’m extremely unhappy that I was lied to.

10 months ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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faZe potato Virginia Beach, VA

I love American Home shield! First time home owners i recommended 10/10! In our first 60 days we had appliance die! AHS replaced it they offered a gift card but it was much easier and convenient for the tech to bring it and install it! We love it it’s worth the monthly premium!

10 months ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Emily Columbia, MO

I have used AHS several times over the years. I usually use the app to initiate a claim. The referral with the service provider has been sent within minutes and I have been completely satisfied with the companies that have taken care of my issues.

10 months ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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PHILLIP Douglasville, GA

American Homeshield has been efficient and professional. They quickly assign a repair company to review and repair or replace reported appliances. If you can't agree upon a replacement, they will provide a Lowes Ecard so you can select a replacement appliance.

10 months ago

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Reply from American Home Shield

Thank you, Phillip! We are pleased to hear that you are satisfied with our services. Your feedback is appreciated and we look forward to helping you again.

May. 16th, 2023

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Rosalyn C Richman Las Cruces, NM

I liked that AHS responded promptly to my 2 recent requests, one for the refrigerator (icemaker) and one for the water heater. A different vendor contacted me about the two problems, and both came within a few days of my submitting my requests.

10 months ago Edited January 10, 2024

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 9th, 2023

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Arooj Naeem Washington, DC

American Home Shield has been a reliable choice for my home protection needs. The service covers a wide range of appliances and systems, providing comprehensive protection. The claims process is generally smooth, and customer service has been helpful in addressing any issues. While the service fee and plan costs can add up, the peace of mind and coverage make American Home Shield a valuable investment for home maintenance.

3 months ago

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Reply from American Home Shield

Arooj, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim

Dec. 8th, 2023

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Eugenio Houston, TX

My husband is a Vietnam Veteran, and we are both senior citizens. He is blind from one eye and has cancer. It is unacceptable and no one should be put through this torturous situation. American Home Shield has been very informative and professional to call and keep us updated. However, we have been without a working AC for almost I believe three weeks. It has been very hot. We have been recommended that we should pay $14,000 out of pocket from another company which they know who it is to install a new system. As of right now, we cannot afford such great amount for a new air condition. We are not here to blame anyone but forgot sake please fix our AC. We will continue to sleep on the floor and sofa. I pray for this situation to be settled soon. 🥲

6 months ago

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Reply from American Home Shield

Eugenio, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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Carol Mahon McKinney, TX

We cannot say enough about AHS s customer service. Our refrigerator required two calls to repair the problem and in the end it could not be fixed. Throughout the entire process AHS was on it, made sure everything was done promptly and never hesitated when the service provider determined it wasn't fixable to replace our refrigerator with a new one. They didn't give us a hard time at any point in this process. In fact quite the opposite, they went out of their way to be accommodating. We feel like we have the best home insurers in the world and they have lived up to that reputation. We recommend them to everyone all the time and will be customers for as long as they allow us that honor. Tom and Carol Mahon

7 months ago

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Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Aug. 16th, 2023

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Timothy Buffalo, NY

I am new to American home shield. I need advice of a friend of mine, everything I’ve had to deal with American home shield I found to be above outstanding they recently replaced my central air conditioner that would not work at the beginning of summer. They truly made it very easy for me Customer experience along with their service department/interstate heating and cooling was impeccable. I would highly recommend American home shield to all of my friends which I have already done sole and will continue getting business for American home shield. American home shield stands true to their offers their service and their home warranty , I am so glad that a family member told me to sign a contract for a home warranty through your company

7 months ago

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Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim

Jul. 19th, 2023

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DeBorah Pitchford Joliet, IL

The dryer went out on 4 ocassions, was beginning to worry about the service, then found it was up to the repair person to determine if item was fixable. This company came in and took a deep dive into the dryer and identified the problem which could not be rebuilt on replaced. AHS did what it was suppose to do and finally the company they sent out did theirs. So for AHS 5 is the choice. Replacement Item was not a good one however.. suggest you partner with another brand, Please

1 year ago

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Reply from American Home Shield

Good afternoon Deborah, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Andrew Colombo Lost Creek, WV

I have tried Choice Home Warranty and Select Home Warranty. Each time I had an issue, no one would show up at my house to fix it. They were just talking my money and I got nothing in return. American Home Shield has went above and beyond anything I was expecting. They actually will show up and quick. I am not getting anything for writing this!.. But they are so good that I wanted to.

1 year ago

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Reply from American Home Shield

Hi Andrew, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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J Canyon Country, CA

We have generally had good experiences but this most recent interaction was a bit problematic and we ended up with a bill for something that we should not have had and it took a few weeks to resolve it. Also, while it's wonderful to have employees of all backgrounds, more and more often when we call in, there are very nice and professional reps, but fairly often, they are very, very hard to understand because they speak with a very heavy accent and speak very quickly. I politely ask them to repeat themselves, but I do dread having to call because I know there's a good chance I won't understand what they're saying.

1 year ago

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Reply from American Home Shield

Hi J, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Bill Branch Hyattsville, MD

I had an experience where a contractor was told to call me upon arrival in order to be let in the apartment building to service my A/C unit. I took off work twice to be home. The first time the contractor didn't show and Ii received a call after the supposed arrival time causing me to lose a whole day's leave. The second tme the claimed they arrived, couldn't get in the building and left. I never received the requested phone call, nor a call explaining what happened . I called to find out and was told the technician fon't use their personsl phones to notify clent of problems. I asked for my money back, or another contractor and received neither. Further inquiries resulted in threats from the contractor and no action from cudtomer service. I've since used the service twice with no incidents.

1 year ago

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Reply from American Home Shield

Hi Bill, Your feedback is more than appreciated and helps us to resolve issues that have occurred. Please provide your AHS contract number or property address for assistance.

Nov. 28th, 2022

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Fred Jessen Sandy, OR

Our wash machine did not work correctly. We called your company and he gave us a representative right away. We were called within 24 hours and the tech was scheduled with in 24 hours. When the tech came out he diagnosed the problem and Explain to us what the next steps would be. When the delivery came with our machine they were on time, efficient, courteous, and explained everything they have done. We really appreciated it.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Cathy Biggs Mesquite, NV

I am pleased with the service that I get from American Home Shield. What I do not like is that they send some contractors from long distances and then if you have a follow up issue those contractors can't get back to you for days. I would appreciate being able to use local contractors and then be reimbursed by American Home Shield if there are no local participants with their company. I have no idea if the contractor they are sending is reputable or not and in some cases these people have terrible reviews online for their services rendered. I had a refrigerant leak in my air conditioning unit in September and was told by the contractor they needed to order a part. They did not get back to finish the job of installing the part for 10 days in the desert heat. I was just told by a friend, who was an HVAC tech. that my unit is leaking refrigerant, the repair was not done correctly and the contractors who worked on my unit are over a 2- hour drive away. They need to make changes to their policy of using your own local contractor.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Janet Bailey Dublin, OH

I have had outstanding service from American home shield for years. All of the contractors I've worked with have been great and if I ever have a problem I can always reach somebody live to help me. It's been a lifesaver on my primary residence and also a rental property. It helps manage costs and get repairs done in a timely manner. I absolutely recommend them.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Danny J Turley McDonough, GA

I'm on a fixed income and since my husband died you can hear my wallet squeak when I open it so its important that I watch every penny going out. Unfortunately this year my A/C went out not once but twice in the summer and if it wasn't for American Home Shield I would be sitting sweltering in my own sweat so Thank You American Home Shield for saving me from that disaster.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Carolyn Roberts Fairmont, NC

American Home Shield responded quickly & was easy to work with. The gentleman who came to our home to assess the issue was very polite & professional. He explained the issues he saw & what would happen next. I ordered a replacement from the email that was sent to me. Our appliance came much quicker than expected. The installers were quick & professional. I am amazed at how easy this experience has been.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 27th, 2022

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Virgie Stanley Taylorsville, NC

was stress free experience! repair man call me every step of the way never had to call once was told when the part being order giving time frame when be in parts came in call ask could he come out told me he would call me 30 mintues before he would arrive time repair man was very nice this is the only company i have been with really gave 100% to homeowner

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Mary Willis Louisville, KY

Giving me piece of mind knowing that it's covered. I've used American home shield 3 times since getting it last year. Fast turn around on techs showing up on time. Getting the parts is another issue. Waiting on parts for 3 different jobs all took longer then expected. I think the parts orders where delayed because of Covid issues. So no negative stars.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Jay Hurt Jonesboro, AR

The service is mostly good. People they send out are professional. Their prices are going up but they never replace anything. I had my AC go out in July (I live in Tx) & they had to come out 3 times in a 30 day period & I had to pay $250.00 out of my pocket after all that. I had to buy a washer on my own because they didn't know what was wrong. He came out he didn't run a full cycle to see what it wasn't doing he kept punching buttons to go to next cycle & he didn't fix it. We couldn't communicate well because of language. He told me to take a video of a cycle & send or call back. I just bought my own washer. Their commercials are not accurate.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Richard Rosow West Hartford, CT

I was very impressed with how quickly I was able to engage AHS to start the process of repairing my air conditioner. However, the team who arrived to fix my AC advised me they had to confer with AHS before they could make the repair. Fine, so far. Then I received a survey asking me how AHS had performed (much like this one). I now have an appointment to have my AC repaired one week from today. So my gentle suggestion would be to connect the system that reports completion of requested work before asking a customer "How did we do?". I am also $685.00 out of pocket (so far) and not exactly thrilled about that either.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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Nicholas Schmidlin Argyle, TX

For the first time ever I opted to use the online service request, and what a difference! It only took a couple minute, and I was able to schedule a service appointment for the next day, without trying to input numbers in your awful phone system. I have had such horrid luck witht the phone system I had very little hope for the online requests. I was so pleasantly surprised by how efficient online is. I will never call you again--maybe that's why you made the phone system so incompetent, and user un-friendly.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Lidia Baeza Wichita, KS

I was very pleased to get a pro assigned quickly and out to my house the next day after heavy rain to check my basement. I called customer service to switch from sump pump to possible leak elsewhere and they took care of everything. I've learned how to get a request in quickly and to vet the assigned pros by looking on yelp and google review to change them if needed. I have had fantastic pros come out!

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Jacqueline Kay Harris Matthews, NC

The local regional person is excellent in my area, and I received very good help with a resolution from her and another representative. The call center I reached out to, however, I would not even classify as human. If you're going to put someone on hold to "get a manager," it helps to actually put them on hold instead of the customer hearing every word you are saying in spanish while he and his buddies make fun of you and your disabled children for 5 minutes; and to top it off, when I called him out on it, his response was, "So I guess you can speak spanish, huh?" To which I replied, "Yes, I can. I grew up in West Texas where that is common. So yes, I understood every demeaning thing you had to say about me and my children." Oddly enough, when I started quoting what he had been saying, the entire call center got quiet and no one had anything else to say. I guess everyone is a tough guy on the other end of the line, and I truly hope someone in top level management gets this review and feels disgusted about having outsourced a customer care call center that acts like this.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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HEARYONG Lee Murphysboro, IL

Today I received a call from Ms Stacy W (AHS Social Media). Ms. W was courteous, professional, knowledgeable of my issue at hand , informative and truly had an attentive ear. My misgivings with American Home Shield were definitely assuaged prior to the conclusion of our call. Without a doubt, Ms W is an A+ in skillfully mitigating unfavorable situations. Which may have discourage the customer in all aspects regards to AHS.and customer relations. Giving the aforementioned, I must say, Ms. W has definitely giving me a new positive outlook on AHS.

1 year ago

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Reply from American Home Shield

Hi Hearyong, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Hector Sandoval Sierra Vista, AZ

I bought a new fairly large house which was only 12 years old, but it had 2 A/C units, pool, spa, 4 bathrooms, etc. so I wanted to insure it because of the possible expense. Over the last 3 years, I have used AHS quite often. I had issues with plumbing, A/C, pool and spa. I have called AHS and have had pretty good success. The response has been quick, mostly they have fixed the issue and I only pay them $100 for each repair. I think the trick is to review the company they give you (I use yelp) and make sure they are good. Once you find a company you like, ask for them. I'm definitely happy with my decision to get home repair insurance through AHS.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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John Ski Spring, TX

I have been with AHS for many years now including my previous home of 35 years& have been happy with the service, however, my sister's home in Colorado Springs which I cover expenses for her has had a terrible experience laterly with a plumber!! He came to the home, evaluated the problem & never returned to fix the stool..first siting back problems then dental problems & I called multiple times but this has never been resolved even when my sister's Dr. Stated it was necessary due to husband's ill health. He has since passed away & she has given up on problem & has lost her $100 deposit. I am not happy with the result or the entire process we have gone through with that co. And AHS in Colorad Springs, Colorado.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Camille Greene Macedonia, OH

AHS has been so helpful in getting things fixed around the house and has ultimately saved us money. It was super convenient to make claims, and they assigned a professional to help within a day, if not almost immediately. We wouldn't have been able to find someone that fast on our own, and we wouldn't have been as confident in their reliability. Going through AHS made things faster and easier, and the people they sent were always helpful and professional.

1 year ago

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Your feedback is greatly appreciated.

Aug. 8th, 2022

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David Kacsur Furlong, PA

My experience was mostly good with one exception. I had four appliances for repair. The dishwasher, dryer were repaired quickly. The washer issue was resolved. Thank you . My wall Oven remains unusable: 1st part arrived broken. Repaired part installed and blew a relay. Had to have a third service call. A relay blew when the tech installed the new part, another week to have the tech come out and remove the parts and send them out for rebuild. It is now two months and I need to wait 3+ weeks for the rebuild to come in, and again wait for an appointment to install. It has been over two months without a wall oven, and it will be at least another month until we see if the rebuild works. I wouldn't expect to wait four months for a working wall oven with this coverage

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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ivan kremer Las Vegas, NV

I was extremely pleased with the convenience of submitting a service request online. I was also happy with the quick response with a call the next day which happened to be a Sunday. Then I was schedule for the next day. It was overall a quick, painless and effective repair. I know I would have necessarily gotten such a quick response or had such a reasonable fee without the home warranty. This experience made me feel like I got my moneys worth!

1 year ago

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Reply from American Home Shield

Hi Ivan. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to working with you again.

Jul. 29th, 2022

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Howard Landrum

QUICK, PROFESSIONAL AND EFFICIENT. AHS ALWAYS GETS DONE WHAT NEEDS DOING. WE HAVE A TWO YEAR CONTRACT AND ARE BOTH HAPPY AND RELIEVED THAT WE CHOSE TO DO THAT. EVEN THOUGH OUR HOME IS NEWER WE WOULD HAVE BEEN SWAMPED BY THE NUMBER OF THINGS THAT HAVE GONE WRONG. AHS IS WORTH EVERY CENT AND I WOULD ENCOURAGE ANY HOMEOWNER TO PARTICIPATE IN THIS PROGRAM.

1 year ago

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Reply from American Home Shield

Hi Howard, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Chandra Marietta, GA

They sent a man from Sears right away. He said my refrigerator could not be fixed. Home Shield sent me a picture of a GE to bring outs& I am happy about that. Waiting to hear from the company to deliver it. Have call a couple of times & left a message. They don't call me back. I called Home Shield & someone there is suppose to get hold of GE. Just waiting.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Phillipa L. Anderson

I have had them service two different calls. One plumbing with three different issues, the other electrical. They "approved" the fixes and the companies/technicians were extremely helpful/professional/knowledgeable. AHS chooses the right companies to help service home needs when issues arise. Definitely have earned my business and will recommend to other homeowners.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Mary Sommerfield

I have had many experiences some good and some not so good. But recently , I was lucky and found a couple of people who have gone above and beyond. So I feel the need to give a 5 for all the hard work and commitment that was made on my behalf . I can't thank Jennifer and Demy and whoever was most recently involved with my case. Thank you again for going to bat for me. I am grateful and blessed.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Ravi Avutu Troy, MI

AHS has always been very promot in responding to the issues and dispatcing the contrators to fix the issue. When I was not satisfied with the progress made by a contractor, AHS was always very responsive to my concerns and ensured the issues were fixed. One thing I don't like is the cost of Freon (which is what the contractors first try to charge) for A/C units.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Linda bennett

AHS has generally been quick to deal with claims, including the most recent involving this survey. The one major exception was a denial of claim to replace range after unreplaceable oven door fell apart. This denial based on advice from contractor. We were kept waiting weeks for a response from AHS about the refused claim and eventually were forced to replace the range at our considerable expense because contractor determined damage was normal wear and tear, which was complete hogwash. There was also no sympathy for the problem nor apology for the time lapse from the AHS representative. Otherwise AHS and its contractors other than Greenway have responded well to claims.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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ALAN A CORTUM Three Rivers, CA

AHS has improved significantly, compared to previous years. About two years ago AHS had hired poor quality companies that just wanted to rip me off and or just did an awful job and made things worse. After a few years later, I have been 100% satisfied with all companies they have sent over, in fact I even hired one for schedule services. I have mix feeling about the customer service, it's been a hit or miss depending on who picks up. Over all, I am satisfied.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Todd Palm Virginia Beach, VA

You have insurance for everything else, why not cover all the working parts of your home? They all have moving parts and they all go bad after a while. Not just appliances, but plumbing, electrical and HVAC. If you don't have American Home Shield (AHS), you'll be hesitant to call a professional for service because your cost isn't predictable. It's just the opposite with AHS, you pay the same small service fee for whatever the service is. It's predictable and you can plan your budget around it.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Barb Glasgow Cincinnati, OH

Scheduling an emergency over the holiday weekend none of the vendors were available. I have had no water 8 days now. Each vendor that was recommended by AHS was horrible. The vendors do not ensure that the problem is resolved before leaving. The vendors do not respond to emergency's in a timely manner. The vendors do not do a tangible job leaving me the customer to call AHS again and again.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Candi M Smith Newhall, CA

My previous home warranty co. assigned me a repair person for my washing machine. There was regular delay in getting someone out, the tech came 3 times, $400 later we were told it was fixed but only 3 days later it stopped working again. This time our AHS Home Warranty was now active. When the tech came out assigned from AHS he came next day, did his own assessment, found the problem and fixed it the same day, first time! And it's still working.

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Carolyn Manigault

Repair failure, been a week since I reported,

1 year ago Edited January 10, 2024

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Mandy Stewart Waxahachie, TX

I've been an American Home Shield customer for over 20 years. AHS gives me peace of mind when it comes to home repairs. They provide quality service at an affordable rate. The reasonable monthly rate is a small price to pay for coverage on my home and appliances. Year after year, AHS has paid for itself by saving me money on the unexpected repairs.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Dorothy Hollander Winston-Salem, NC

My experience with American Home Shield was handled very quickly and satisfactory. Te service people that came to my home were professional and courteous. When they couldn't repair or find a replacement for my ice maker the company called me with several offers. After I made my choice the company made the arrangements and had my new refrigerator delivered.

1 year ago

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Reply from American Home Shield

Hi Dorothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Monica Gonzales Alvin, TX

As far as the technician and dealing with the company he works for the experience was great. He was friendly and came back out that same day to wrk on my AC again when it went out that same day and the customer service from the company was great.. she assured me that he would be back out that same day and he was. As far as AHS it was my first time using and filing for service and so far it seemed to be good.. I just had trouble understanding the representative I had to speak to and she wasn't understanding what I was trying to ask or couldn't explain to me what I wanted to know.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022