Name: 2-10 Home Buyers Warranty
Rating: 4.5

check_circle

Verified Customer

star star star star star

Jacquelyn Gastonia, NC

I believe I used the warranty for my air conditioner. And when I called it in, the next day somebody responded. It took a week to get someone out here, and once he got here he was wonderful. He was nice, he was efficient. He got things done and was gone within 25 min. Every year the price goes up. But the technicians I have dealt with were wonderful. I just wish we could call in person rather than having to do it all online.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jacquelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star

Jose Tucson, AZ

Every time I've made a call to start a claim, I've been dealt with promptly and given all the information. Our water heater went out and we called the warranty company and they set us up with an appointment and had the company come to check things out. My deductible was only $16.00 so it worked out pretty good. They always answer my questions or find answers for me if they don't know.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jose, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star

Danielle Oro Valley, AZ

I had to call multiple times and it took months to figure out why I hadn't gotten my twenty five dollars back. Just a couple weeks ago our air conditioner was out and I went to the website to file a claim. And I couldn't log into my account and I had to call to file a claim which had a wait time. And then when I called someone else to figure out what was wrong with my account, they had no explanations and didn't help me through it. That was frustrating.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Danielle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star

Anthony Stafford, VA

You can reach them at any time. And they get back to you within a 24 hour period. Quick response time. I think it should either be cheaper or they should cover all appliances. I had no issues with trust. They properly repaired my dryer unit. They answered my questions and gave me information about my machine which will be very helpful in the future.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star

Martha Terre Haute, IN

I have been satisfied with the service that I have gotten from them. They have people that come out to do whatever needs to be done. I'm really glad I have 2-10 home warranty. I'm very happy with it. Everybody that came out and the people that have talked to me have been wonderful, respectful, and polite and that's what I look for. They are respectful and informative. Everybody should have it, it has saved me a lot of money and I definitely would tell anybody or my friends and family about them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Martha, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous Columbia, SC

I don't have any complaints with 2-10. They have taken care of everything that I have needed. It has been worth the cost of the warranty. I used the warranty for the washing machine. The first company had no communication and didn't do their job. And they didn't tell me what was going on. But then the second company came out. I thought they had it fixed. And when they came back out to reverse the line to be correct the problem was still there, the washing machine was leaking and it took the second company about three times to come out to get it fixed. But the last company that came out was awesome. The only complaint I have with them is that they didn't call to let me know when they were going to be here. It was late when he got finished since he went above and beyond when he was here. He did an awesome job. Everybody that I've talked to has been friendly. The only complaint I have is the wait time when I called.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star

James Holly Ridge, NC

I would recommend 2-10 to another customer. I have filed multiple claims and I've always been able to get someone on the phone to talk me through it and assist me with it. I have had the product for four years now and I think it is good quality. I used my warranty this month, I did it online and then I get a phone call that night from a guy and he came out early the next week and fixed it within fifteen to twenty minutes and everything is working great now.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Natalie Garner, NC

The one time I did have to use my warrant, it went smoothly and they connected me to someone who came out the next day and it was a pretty painless process. My garbage disposal broke down and it was leaking all over the kitchen and I called and they told me how to shut it off and then they also sent me out with someone who came out the next day to replace it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Natalie, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Lenora Phoenix, AZ

Whenever I needed them for problem they were always there. Everyone is pleasant, nice to talk to, they don't harass you or anything. It's a wonderful experience having to call them, they explained everything quite well. I needed to use my warranty for my washer and dryer. I called them and before the week was over I had someone at the house fixing it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lenora, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Terri Decatur, AL

Everytime I talked with them or needed them they were fast and courteous. I think they're just a very good company and they're very friendly and very professional. They use very good service people. I'm very happy with them, I'll use them for a long time. I've used the warranty twice so far. Once on the heater, second on the air conditioner and when I called them I had a service person out here the next day. The service people were the best, I couldn't ask for anything better.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Cari Green Valley, AZ

The people at 2-10 are very responsive and get back to you right away. They are very compassionate and willing to help you no matter what you need. They are very good at what they do. We just used the warranty recently for air conditioning and they got a hold of the company right away they came out. They were very professional and got it fixed I think within twenty minutes.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cari, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Ellen Tucson, AZ

It has been a very positive experience. But I am having an issue right now, they are replacing my water heater and the contractor has had to reschedule a few times. They have been very good about calling back to make sure to tell me updates.They have good contractors. Value for your money is good. I trust them so far and I have already told a few people about them. Sometimes things take longer than expected.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Veronica Snellville, GA

I haven't had any issues with them. The people show up on time and process claims in a timely manner. Good communication.The product is easy and affordable. Recently my air conditioner wasn't blowing upstairs so I had to call. I had to place the claim online and then when I did that I received an email scheduling me and then the company called me like five minutes later to schedule a date. The service person came here and checked out my whole system. He got it working again upstairs which is all I wanted so it worked out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're glad to hear your air conditioner got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Dan Athens, AL

I have already recommended 2-10 to a friend. I appreciate the fact that every time I call I can always get somebody to talk to and they follow through on what they say as far as return calls or updates. Maybe three weeks ago my air conditioning broke and I called 2-10 and they set up the repair person. The repair person was here in a reasonable time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Stephanie Richmond, VA

I've used it twice here recently on two different properties and the other one you did finally come through yesterday that's been actually work in the rain and was extraordinary when he did come back there's a little debate is personal pricing but that was all ironed out and we're very happy. Consistency and level of professionalism of the vendors to come out to handle the various claims. Your vendors are just outstanding and we've just really been please couldn't, couldn't be any happier.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Marilyn Haymarket, VA

They were quick to respond. And they were excellent and could communicate easily so the people that you call as well as the technicians that came out and you know did the repair and so forth. We used it probably within the last month and a half with the air condition system was not working and the guy came out very promptly like the next day and was able to determine what the issue was and fix it. The lady that we call and so forth for the repair and so forth, Donna, she was excellent to work with always getting back to me very, very happy with the service from them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Marcus Jacksonville, FL

Ease of use, either making a claim and quick responses when things you needed. My AC went out a couple months ago and I made a claim. Fifteen minutes later they had a company for me and unfortunately, the company hasn't been able to reach out. I couldn't get in contact with them so I went back and within another fifteen minutes they had a new company assigned to me and that coming to be able to handle my situation.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marcus, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Jason Columbus, GA

They have been very prompt about answering my phone calls and also they have been very prompt about sending out a technician for the problem. Back in September of this year, we had a problem with the A. C. They sent them out real quick. As soon as I made a claim on the warranty, they sent me an email within an hour's time and I had heard from the technician within twenty-four hours.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Jim Newport News, VA

My sister-in-law is a real estate agent and she told me that 2-10 was really good. They're really good and they have good people working for them. You cannot call them up with claims. It can only be done online. And not everybody knows how to do online. Like a lot of people that don't know older homes that have 2-10 they're older people, they don't know how to use a computer or a phone like this.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jim, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Julie Orange Park, FL

The service was always excellent and timely. Every time we had a need (and there were quite a few of them) they were expedient very efficient and supplied us with vendors who got to the root of the problem ASAP. We moved into our new home six months ago and there are all kinds of hiccups from the hot water heater, to the dishwasher, everything imaginable in a new home that had glitches, even after inspection was done on the home. 2-10 was so efficient and getting as qualified vendors out to take a look at the problem, fixed it immediately and that was very much appreciated.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Shaunna Edwards Temple Hills, MD

Customer Support - they really care. The contracted tradesmen that come out; I've had some great experiences and some terrible ones. But 2-10 Service has always tried to be thorough and helpful, and I appreciate this as a new homeowner while pregnant with my 1st, I am juggling alot so it gives peace of mind to know that they will take care of me in emergencies. Thank you!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Shaunna, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Tony Alpharetta, GA

Their their follow up could be a little better. My hot water heater stopped heating water consistently and when I submitted the claim they were very quick to respond and get a a technician out to my house and get the approval for the ordering of the the new water heater and basically expedited the process so that I could get that installed as quickly as we could. It went very smoothly. It is very easy to submit a claim.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tony, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Anonymous Woodbridge, VA

They've always been available whenever I need it, or if they were unavailable they let me know when someone could get back to me. I recently needed to use the warranty for my garbage disposal. They came out twice and on the most recent one they decided to go ahead and replace it completely. The service itself is great, but sometimes the contractors may not be that knowledge just based on their experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Donna Carolina Beach, NC

I'm pleased with my homeowners warranty. If I wasn't pleased I would not have renewed it. Once I needed to use my warranty and a plumber came out and he was very knowledgeable with what he was doing and solved my problem. The customer service is has always been great once I got through. It's always complicated getting to talk to a customer service, but they're very knowledgeable and very helpful. Very positive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Karyn

They were very responsive to my problem and they were able to get the part quickly and install it correctly. I just used it recently for when my dishwasher needed a new board. They came to diagnose the problem two days after I called them and they ordered the parts and they said the parts were gonna take probably ninety days because of the whole supply chain issues and it actually came in a week later. The next after they told me they came and they came the following day and installed the part and the dishwasher is working.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Karyn, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Anonymous Fleming Island, FL

I don't have to pay a hundred of dollars and every time I call somebody to fix something. My dishwasher wasn't working and Steven did a good job. He kept on coming back until everything was fixed. Another time we had an electrical company come. They looked at everything and fixed everything on the same day. When I have a job that I need done, within 24 hrs I have somebody contact me so I think that's great.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

David Huntsville, AL

They do their best to ensure that I get the service that I need to repair my home appliances or whatever and then they've been pretty good about it working with me and get me get a new appliances or repair whatever else. I chose to stay with them cause it cost was reasonable and I've already had ten plus years of history with them and they've been very helpful in just getting my air conditioning, my microwave, my dishwasher, my garbage disposal whatever it is they've been there to make sure that it was repaired or replaced.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey David, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Tamara Lithonia, GA

I just recently had to use my warranty to get my garage door fixed and I was able to set up an appointment through one of their customer service agents and someone came out two or three days later and the service that was provided was excellent. He even came back when the issue occurred again. I've had nothing but positive interactions with customer service and they help me to get what I need and make the process easy.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tamara, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Betty Charleston, SC

When I call the representatives are always very courteous and they are very helpful in getting my problem solved. I had a light fixture that had sparks to fly from it and within 24 hours I had a service tech out and they were able to replace the light the switch plate and fixed my problem. I've had several companies come out but the most efficient one and the one I like is Gregory Electric.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Marilyn Payson, UT

I have one outstanding claim. They didn't have any way to repair an electrical issue that I was having. I have one more request into them to get that fixed and I've contact an electrician to come in and start that work for me, I hope they'll pick up. I also have a dishwasher that was not working and I contacted them and they made arrangements through Sears to get that fixed. A 75 dollar deductible seems reasonable and even though the service was not that expensive they took care of the problem that I didn't have to worry about. The technician that came out to our house was absolutely amazing.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Christopher Hallsville, TX

They are just really easy to work with and save me a lot of money. The first time I used my warranty was for my air conditioner. The air conditioner was completely out and I put in a claim online. I had air conditioning people call, they had the air conditioning people call me the next day and I had a brand new one installed probably within a week and I was charged a hundred dollars service fee for brand new air conditioner. They're quick and I've never had problems with it it's always fixed everything or replaced anything broken.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Christopher, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Denise Carolina Beach, NC

I stay with 2-10 now because it's what I know and it hasn't failed me yet. My local rep is always so helpful and I feel that she's always sharing knowledge to other realtors and she's always in touch checking in to see if I needed anything. I think the people they have working speaks better than going on a website and typing in a claim, it's nice to have a person. Just last week I had a garbage disposal go out at a rental property and I called them and it got taken care of right away.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Denise, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Mary Heath Springs, SC

I like the people I dealt but I don't like the website. Electrical that was good, we called for that and they connected us with the electrician and they came out. They did a job on the air conditioning that wasn't good and they said they weren't responsible for it because it was put in improperly. Some of the things we need dealt with they say they won't do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Mengying Peoria, AZ

I am quite satisfied. My AC needed a new part and some other maintenance, so they dispatched the company and they fixed it within two to three business days. I think the only downside is for example if we know that there's something wrong but don't know what it is that's wrong they come in and check the house. If there is more than one cause of the malfunction then we have to raise multiple tickets for each one, which is time consuming but other than that its fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mengying, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Mary Virginia Beach, VA

They could do better screening of the contractors that they work with. Sometimes you get some that take a while to show up or are not very receptive to communication and some of them are pretty good. On one occasion we had the refrigerator doors leaking and we had a company come out here and they had new seals, but thei seals were already bent and not in good shape and we them come back out and get different seals because it was a problem that they were not in good condition. There's a couple time when it was very difficult to get a hold of the contractors to come and do some work but for the most part they've been pretty good and receptive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Innocent Lawrenceville, GA

I would advise any new homeowner to choose two ten. The breaker for my dishwasher went out so they had to replace the whole electrical pannel behind the wall. They came with their own materials. They did it within thirty minutes. And all that was under a hundred dollars in which I think was less than if I had gotten a private electrician to come out. They're very attentive, they don't see any problem that can't be solved so I'm very happy with it

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Innocent, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

Tyrone Norfolk, VA

I recently just had my hot water heater replaced and I placed the call within an hour the company that was going to come out to do an assessment gave me a call and set a time and still they were here in a rapid response. If I'm having a problem using the online portal or or calling the customer service line they get right on it and dispatch company come very quickly with my needs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tyrone, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

Dennis Omaha, NE

Very positive. I've had to use them 2 times since I got my home, it's an older home and they have done everything possible to get me someone that will come out and take care of the situation and that's all that you want when you have a warranty company. Someone that you can trust that they are going to take care of you. They were so pleasant. I have nothing but good things to say about them and as a matter of fact I'm gonna re-up when the year is over. Good customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

Lloydstone Buford, GA

I've had trouble with both my washer and dryer, the last gentleman who came out to service the dryer really went out of his way to make sure that everything was right and to explain to me everything that was wrong and how he could best fix it. Very professional and timely. They always go above and beyond to try to get the service provider with me as quickly as possible.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lloyd, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Rebecca

I wish I would have had more options and control but also I enjoyed how he handled everything from start to finish as far as scheduling stuff like that. There was a misshapen pit under my sink that was ill fitting. So over time it started to leak. And so I chose to use my warranty to call in and get back. They should really check into the vendors that they're using, I called the many complaints about the plumbing and I did experience delays and a lack of communication from the plumbing company, however when they did come to fix everything it took the guy was maybe five minutes to do it and I was pleased with the service and speak with the technician but I just think they're either overbooked and there's not enough that. And they should maybe try to have more than one company that we can toggle between.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Jaimerson

It's reliable and easy to utilize the services and when my warranty expires will be renewing it. My garage door screen was broken on it and the the wooden part of the garage door ended up coming out so I submitted a claim and the guy came to evaluate the door and he gave me a estimate and then two ten home warranty covers pretty much half of the total price so that was very very legit. They were very supportive through all the claims and it was easy to make a claim and they reached out and got me connected to someone who could fix my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jaimerson, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Wendy

The communication with them was very satisfactory by email and text. I turned in the claim online and the communication was very good. I had a claim recently with my refrigerator. They dispatched a repair person I think like the next day or the second day. And came out it was repaired on the spot. They didn't have to get an authorization. So I was pleased with the immediacy of the repair. I was very satisfied with the way it was handled.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Ronald

I did everything online and when I sent it again they responded very quickly and arranged for the repair person to come out and he was out within a day or two and they were very helpful. My hot water heater quit working and that's why we called it in and actually it needed to be replaced and that's what they did. The person that was hired kept me updated with the process and he was really good at calling me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Terrie

Their customer support was fine and they were very responsive. So the week before thanksgiving my washer stopped spinning so that Monday before thanksgiving I put in an online service request. I knew that it was a holiday week. I knew nothing was gonna happen but I didn't hear back from anybody so the Tuesday after thanksgiving I called and said what's the scoop. They told me who which service company have been assigned to me and give me their phone number and so I followed up with them and I left three messages the course of that week and they never returned my call a week later I called back to two ten. and said okay I'll call company A they have not responded what our next steps so they assigned me company B to fix my washer company B responded right away but they couldn't send anybody out for two more weeks. Well two more weeks turned into four more weeks turned into the first week of January to first week of January somebody finally came out and assess my situation. He determined I needed two more parts so then they got ordered and of course that took a couple of weeks and so then the next part came and now we're towards the end of January and when he took it apart to put in that part he discovered two more part needed to be ordered should in those parts got order then of course it's an older washing machine so that part didn't exist so then two ten said okay the appliance people to find it we'll see if we can find it, well I had to let that sit for two weeks and says the middle of February and now we're February I still don't have a washer we determined that okay the parts were never going to be available and two ten cash me out so that I can go purchased of the washer. I wish they'd been a little more proactive instead of me constantly calling out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terrie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Gail

Everytime I call I get answers to all my questions and it's very easy to schedule an appointment when I need one. I used it very recently when the refrigerator, one of the motors went out, and I filled out a form online and two days later the gentleman was here. Unfortunately he didn't have the part but he came back the next day with the part and he fixed the refrigerator and it works great. Of the two experiences with them they both went fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Eon

I've only have like two encounters with customer support and it was really good because it was helpful and I was able to get done what I need to get done. Actually I just used it last week when my garage door messed up and the screen broke, so they got here within three days. They actually fixed it in a way where we wouldn't have any more issues with it where could damage the door. That was really good. It is easy to maneuver through their online portal and should you need to call prime customer support they are available for you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eon, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Jeffrey

Yes my air conditioner actually today went out so I just put in a claim that about two weeks ago it was also out again for the first time and I was able to get a guy out there the next day through the home warranty company and it was fixed but there's still a problem so they are coming out tomorrow night. It seems like you can only submit a claim through the website, otherwise it's a whole bunch of queuing and waiting on the phone to be able to reach somebody to actually talk about it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

J

They've always been very efficient at answering my questions and getting back and I've been very pleased. We've had several issues for the past couple of years which is odd and they were very good insurance. Most recently our heater went out and so I called them to come to have someone come out and they did and they fixed it and then it went out again and they came back the next day fix it again and now it does appear to be fixed so I'm very thrilled with that. I've been very pleased.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Andrea

Almost every appliances in the house had an issue and we needed to either have them serviced or replaced and the contractor that they hired wasn't the best, but since then contractor that we use was wonderful and then we have to replace a couple of appliances and we were reimbursed a percentage of the cost of the appliance but also they had recommended a website that they use to get appliances and so far so good. They expedited everything pretty quickly and pretty efficiently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andrea, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Brandy

They've been a wonderful company so far and great, great service at a great price. They quickly have somebody come out and evaluate it and once based on the contractor's recommendations they replaced it at no cost to me other than the hundred dollars service fee. Most of the time I can easily get in touch with somebody through the website or by phone whenever I have an issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brandy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022