Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Sandra

They did very good about the plumbing issue that I had, and I talked to a customer service person and they took care of the whole situation. It was good.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Kimberly Johnson Atlanta, GA

I have been with this warranty company for about three years. I will never go back to American Home Shield. They exceed expectations. Easy to file a claim online and it doesn’t take long for a service technician to contact you!!! I would give them ten stars!!!!⭐️

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Steven

Everything's been great. The support has been excellent. When I had to call for an issue, they took care of it, addressed everything, and followed up with everything you would expect and more.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Frances

I'd like them to have more people available, live agents available on phone lines and not always have to push people off to use automated systems. The last time I used it, in August, it was for HVAC and I was able to get the service company that I have used in the past. I said I wanted the same one again and I got them. So that was fortunate.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Frances, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Catherine

I've had nothing but good outcomes with them. Every time I've used them, it's been in a timely manner and a professional contractor showed up and did the job. I haven't had any issues.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jessica

The online submittal process and not having to make a million phone calls is super simple. My A/C went out and I logged on to the portal and submitted a ticket and they came out within the next day and to fix it.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Emma

It was a good experience. I had purchased a property and the air conditioner quit and I called and I had it fixed in two days. They got it taken care of and I was very satisfied.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Emma, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Christian

Every time I called they answer my question. I used it here recently for my A/C unit, it has gone out. And they came by and they fixed it pretty much the following day and that was good.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christian, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Lisa

when I did call, they did listen to me and they tried to assist me in rectifying the problem, but they weren't always able to.Yes, I have found on more than one occasion that 2-10 is very prompt and responding to a request for services. They're very prompt at giving a referral to to a company that would be able to fix the problem. But then after that is when the problems happen. I've had, I didn't have a washing machine for six months because the people couldn't lift a stackable washer because it was against their policy. And I'm a 68 year old single woman who can't lift it myself. So I had to keep getting somebody to come out and and lift it. And then they would show up without parts and then they would come and say, well, we thought we could fix it and we couldn't. And I just wish that 2-10 would be more selective on who they chose as contractors, subcontractors.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Milton

I think the customer support, when I reach them, is good. It takes awhile to get things set up or appointments made. I understand that so much is online these days but for something like this sometimes it's just good to speak to an actual human being. It seems there's always a wait time where there's more demand and supply of customer service agents and it's frustrating that speaking to an actual human being in customer service is so lowly rated in the company. I will say one thing while you're waiting is that the recording gives you snippets of things that you can do that actually work in your house. So some of them are good home suggestions, but otherwise I would say my experience is not good because unless you're on the computer 24/7, the. You have to go online for every single thing. Doesn't work for a lot of people, including me.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Milton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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David

There's a very long wait time when I call. I had to use my warranty for the garbage disposal and when they replaced it, the company didn't install it completely correctly and it actually affected my dishwasher. So then I had to report my dishwasher. They came and told me that the garbage disposal was not installed correctly and then I had to not use my dishwasher for another couple of weeks and then they had to come back and refix whatever it was.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Michael

I filed a claim because my HVAC unit went out. The online portal was pretty easy to maneuver, pretty easy to use, but it had its deficiencies when it came to getting a steady, consistent status report status update mainly because the authorized technician or contractor that 2-10 had used in my case just wasn't doing their part and I don't think 2-10 was pressuring them to do their job on my behalf. The claim took over two months. So last week the issue was resolved but it took a lot longer than me and my family expected.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Arsha

I had a situation and it was after hours and I didn't get a call back, but the next day when I called again, they did get what I needed. I would like to say that when I had this issue and I put in the claim online, the customer service was great. The operator, or whomever she was, walked me through what I needed to do. And I kid you not, after completing that claim, in less than 10 minutes, a plumber was calling me. So I was very pleased with that.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Arsha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Carlos

They seem to be able to answer my questions and get me to the right person if they can't answer them, they also get someone out here in a reasonable amount of time. The warranty came with my home when I purchased it, but they did a good job so I purchased it again for the second year.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sanura

I'm pleasantly surprised. I've had to call them out once to have plumbing taken care of and the guy that they sent out was really great, amazing. So yeah, so far so good. I'm happy with it. The plumber did a great job and I'm 100% happy.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sanura, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sonya Tucson, AZ

I like the quick response to my claims. My only annoyance is the sometimes longer wait on the phone for customer service. Once I've reached someone, it has always been a successful conclusion.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sonya, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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LaDeidra Scruggs Birmingham, AL

Customer service has declined in the last 3 years I have been with this company. When things like your a/c goes out, it takes a very long time for someone to come out to repair it. Sometimes repair men keep coming back over and over for the exact same repair instead of actually fixing the issue, they patch it up. Other than that, this company is ok.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi LaDeidra Scruggs, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Martha Clearwater, FL

Excellent service and the contractors call me within the hour to make an appointment. Faster service than if I had called a company on my own. Very pleased with the quality of contractors and their repairs.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Martha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Chris Copeland Atlanta, GA

2-10 homebuyers' warranty, always exceeds expectations, and I sometimes question because the price should keep you guys but it’s comforting knowing that if I have a problem with anything in my home, 2-10 homebuyers' warranty is always there for me, on time, on the phone or conveniently online. Thank you 2-10 homebuyers warranty for being my hero!

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Copeland, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 12th, 2023

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Verified Customer

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Christine

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Linda

I had 2 home warranty events happen in less than 30 days and they were so on top of it. The online site were great, they had my claim, they had my guy appointed, they had everything I needed. It was remarkable and it was fast and I needed it to be.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Carter

Their online resources are very good and they have prompt response times when you submit new claims. However, it's almost impossible to get someone on the phone, which perhaps is their business model, but their online resources are very good. We are very pleased with their promptness and ability to fix our problems. We only had one bad experience where a contractor came, kind of diagnosed it and then disappeared, but we were fully refunded our out of pocket fee and we were given a different contractor who was great.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gabrielle

They are very responsive and the vendors that they use are also very responsive and normally reach out to me the same day. They have someone out to my house within a day or two to fix whatever the issue is, so I just think that's excellent.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gabrielle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Sima

I think they've done a really good job, especially recently, with live people that you can actually speak with. There's ease of putting a request in online, but it's also good to have a live person who you can communicate with and they're good about that. They will call you back if you need to speak to a live person as well.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sima, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Janet

This year it's been very good. The air conditioner was the best because I did get service right away. The refrigerator still took about 2 weeks, but the air conditioner was immediate. There's been times where I had to wait 2 months to get my stove fixed and it was not really acceptable, but this time I was able to get my air conditioner fixed in about 4 days, so I did like that.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Janet, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gladys

Every time I've had questions, they've been answered accordingly and appropriately, courteously and professionally. All the technicians that have come out to do any of my repairs have always been very professional, courteous, and did the job.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gladys, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Jolonda

2-10 is hands down, the best. My air condition stopped working and I called them and once I reached someone, someone called me back immediately to come fix my air condition. It takes too long for somebody to answer the phone sometimes.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jolonda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Mark

It was very prompt service and when I had a question, they were able to come get the answer back to me as quickly as possible. It literally only took a phone call to get a plumber here for a repair. They replied back promptly when I had questions about what was covered.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Renita

There was a time where I had a leaky faucet, and I reached out to 2-10. Within less than 2 hours I had a confirmation and an appointment scheduled for a plumber to come out. Everything happened very quickly, very timely, and very efficiently. Very happy with the service that I received on that particular request.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Renita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Manfred

The compressor in my air conditioner went out and they fixed the whole thing. Then there was an issue with the contractor that originally came, and 2-10 replaced the contractor very quickly without me having to do anything. So I thought that was pretty cool.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Manfred, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Kevin

I had a hot water heater issue and I made a phone call to the 2-10 customer service desk and within about 6 hours, I received a phone call from a local hot water company plumber and my issue was resolved in a very quick manner.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Andrew

This week my air conditioner went out and ended up calling a person out here who fixed it really quick. I feel like the communication between different departments isn't very great. It puts a lot of the onus onto the warranty user to actually communicate between different departments instead of them being able to have internal communication to get issues sorted.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Lisa

They are very customer focused. They want to do the right things. That's why we chose them again for another year, and we'll probably continue to keep them because of that. If there's an error or anything, they definitely want to make anything right. We've had several issues with our air conditioning unit and they have had to come out several times and every time we've called, they just went above and beyond at this point to make sure that it was taken care of.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Dominick

I've had other home warranty programs and by far 2-10 is the best. The compressor for my air conditioning unit went out, I submitted a claim online and a technician called me that day. They got everything done in a timely manner and I was very pleased with that.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dominick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Vincent

So far everything is good and we like it. I put in the request and someone called me and scheduled right away. They were very good at communicating and scheduling and they completed job. Then 2-10 would call me and check on me and ask how was my experience and if anything I needed.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Vincent, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Sheila

When I needed help they came right out and fixed it, so I'm very happy with it. I called because my kitchen stove wouldn't work. And they sent a young man out and he looked it over and he fixed it on the spot. It's a very good deal. I'm very, very happy with it. I've had no trouble with the their repair people.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sheila, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Anonymous

For an older person, I wish they weren't so computer heavy and they were more in person phone call friendly. The process is very good and I've had my garbage disposal replaced, I've had my garage door repaired, I've had the air conditioning service and also repaired.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Rodney

I was told that my A/C was bad and might need to be replaced by a licensed guy that was doing some other work. I was having my foundation fixed. I called in that day and they had somebody call me back and set up an appointment and actually and the guy came and due to some confusion he came back and he fixed it. It was a quick response.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rodney, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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David

The service guy was really cool. Got the job done quick, knew what he was doing, didn't mess around. Once the parts came in and stuff, he was over and he got it taken care of right away and we're hoping this next thing with our washer is going to be about the same.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Reverend Kayelily Middleton Raleigh, NC

We have had a different home warranty company in a previous home and 2-10 is far superior. It is easy to go on line and put in a claim. So far they have replaced our leaking hot water heater and repaired the furnace. The contractors they have hired to do the jobs have been very reliable and responsive. We are pleased.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Reverend Kayelily Middleton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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Charles Ashburn, VA

Once I could get through to someone on the phone, we get some resolution taken care of. We had found through the water company that we had a leak in the house and it was because three of the toilets were having leak problems through the toilets because they were original toilets, the plumber had to replace them. And what happened was the plumber actually took the toilets apart before he found out that he couldn't repair them and he was supposed to be ordering new toilets and he claimed the excuse was that he was waiting for 2-10 Warranty, but we ended up being out without 2 toilets in the house for four days and that was actually over a weekend. The plumber ghosted us for days. We ended up doing was reporting that the plumber disappeared on us and to add insult to injury, he reaches out to us a week later and says I'm ready to come to replace the toilets now.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Casey Milner, GA

They will go out of their way to make sure everything runs smoothly and communication is always open. Right when I moved into the home, the the stove went out and that was something that was covered by 2-10 Warranty and that was right before Thanksgiving. And they were able to resolve it, and we were able to have a good Thanksgiving.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Casey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Francisco Yuma, AZ

They were great. My dishwasher stopped pumping water and they came in and diagnosed the same day and and fixed the problem as soon as they got parts. The conditions were very logical and they explained every step of what they were doing.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Francisco, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous

They're very big on having the clients use the portal. But sometimes when you have a claim that's open, it's very difficult. Let's say it's a plumbing issue for example. If if it's open, it's very difficult for us for as the client to do something online because it's still open and it kind of like freezes. So I called a couple of times to customer service. The wait is very long and then she wasn't even able to help me, she told me I have to go do it through the portal.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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John Jacksonville, FL

It's kind of usually a wash, whether it's worth it or not. I'm waiting on a phone call back about my refrigerator. If we can get that fixed, that'd be awesome. They sent out a company, but the company can't fix it. So I'm waiting on 210 to get back to me about finding a company that can fix it. The 2-10 service is fine, but sometimes the people they get aren't the best. They're really hard to get a hold of.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Calera, AL

I work part time and I can't always be home, but they do work with me on time. I haven't used it that much, but the last time was about a month ago when my toilet acted up, so I put in an order. They've always responded quickly.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Lizzie Saint Johns, FL

The personnel that they used for the plumbing was superb. They were very respectful, very clean and very knowledgeable. I can compare it with other companies that I've had, and it was easy to get a hold of them. I didn't have to wait and I got service immediately after my request.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lizzie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Claudisnette Humble, TX

I just used it recently because of my hot water heater and the company called me made the appointment and everything and it was fine. The service was good. As long as the prices don't keep going up it is worth it. You're paying every month a fee and it gets pretty expensive and you add all up in your bills.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Claudisnette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Sarah Marietta, GA

All of the repair men that have come out, have been just super good. I called them and told them that I needed a needed something fixed and they got right on it. By the end of the day the repair man was calling me. I've had no problem with them at all.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Stacey Plant City, FL

I've used my warranty several times and many of the instances everything went perfectly. Almost all of the experiences that I've had with 2-10 have been just about perfect. I've only had one experience that's still ongoing, that has not been perfect, and nobody can get it resolved for me. So it puts me in kind of a weird spot. They are better than any other home warranty company I've ever worked with.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stacey, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 3rd, 2023