Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Verified Customer

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Catherine Reese Chesterfield, VA

I like the company. The service is very good. The price concerns me as it seems to go up every year, significantly, with no real reason or explanation. I'm worried about how much it will be upon renewal time.

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Dawn Aliff

I have put in 3 work requests, one I had to cancel, but the other two were for a pretty significant leak from my AC unit. I live in a condo on the 2nd floor, and would hate for water damage to happen to my condo or my neighbor below me, and the company didn't seem very concerned with this because the companies they have contracts with are either too busy or just don't want to deal with home warranties, I got maybe one phone call, after having 3 to 4 different companies assigned to my case. Very poor. I finally had to call someone on my own to come out, they answered when we called and came the same day. Amazing, maybe 2-10 should find better companies.

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Angienette Damiani Columbus, GA

I have had bad experiences with the time it takes to get a service company to help me. They send the same companies out to do plumbing and AC. It took three months to get my refrigerator fixed. It took several months to get my AC fixed because the AC company they sent didn't know what they were doing. I try to give them chance after chance. I am no longer loving their service.

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Angienette, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Alicia Bessemer, AL

Had issues with my AC and the company that was assigned to me never did show up how to wait an extra days for it to be fixed had to come out of pocket and was never reimbursed fairly. But on the other hand both my microwave and my fridge needed attention and you guys did handle it very well.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Manuel Thompson's Station, TN

We used our warranty twice, one for a property in California for electrical and a washer/dryer. They were very helpful. The eight hundred number staff on the call back team were very helpful.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Manuel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Jonathan Piqua, OH

I only have two experiences with 2-10 and one of them was very positive the second one is still currently being worked on. I submitted a claim about a broken appliance and they said it was covered because appliances sometimes go bad.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Ana Newnan, GA

My hot water heater went out and they replaced it with a bigger, better hot water heater and it was only the amount of the deductible. I purchased the warranty with my home sixteen years ago and I'm still using it.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Ana, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Patricia Carmel, IN

Monthly prices have gone up a lot since I first started. The providers have been excellent. It just takes a long time, about two weeks, to get a garbage disposal issue worked out. They initially sent an electrician and then it turned out we needed someone for the garbage disposal. It wasn't a major problem, but it did take a a couple of weeks and a lot of calls. It takes a long toime to get a question answered and they always direct you to go online for it, but some questions can't be answered online. Calls have been dropped while I'm on hold and then the wait is extended even more.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Josiah Jacksonville, FL

It is difficult to reach customer support at times. We had to be on hold for hours at a time, sometimes in order to get person to talk to. Our refrigerator failed and we had to put in a request, however it's been a bit of a long drawn out process. The first four contractors two to ten sent out were able to replace one part and then told us they were not certified to work on refrigeration. The 5th contractor that came out recommended replacement, and so we are getting a replacement unit sometime in the not too distant future.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Josiah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Andrew Virginia Beach, VA

I needed to get my AC fixed at one of my properties. Last week I submitted a claim on Friday and didn't hear back until Monday afternoon saying they had no one in network and that I was responsible for finding someone. This was a voicemail and was followed up with an e-mail with instructions and unfortunately the instructions were written for a lawyer. They were written full of legal language. It was very difficult to understand and the number provided leads to their general line where again the reps simply were not trained on how to answer those questions and were unsuccessful with transferring me to someone who could answer those questions.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Wiliam Dumfries, VA

I had to use my warranty for a light switch and they came out and they told me what the issue was and they fixed it and they were gone within 30 to 45 minutes. Customer service is prompt as well.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Erica Columbia, SC

We had some plumbing issues and I waited on the phone for almost an hour on hold trying to get a representative and when I finally did get a representative they were they explain processes that went online and I actually put the information in. It just wasn't a great experience because the first person I put in and they never showed up after sitting at my house after I took the day off from work and they never showed up. So I lost time and money because I was waiting on someone to show and they never showed up. They need more representatives and better vendors that are more reliable.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Erica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Barbosa Cypress, TX

The service is horrible. When calling in to speak with a live person instead of having to do things through a portal you have to wait hours to get someone on the phone. It hads been a month since I submitted a claim about my washer. There was a leak and they said they needed a replacement part and now they are saying the washer needs to be replaced and it has been a very long time waiting without a washer.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Barbosa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Miles Maysville, GA

It was just wonderful, it was a great experience. Our air conditioning just went out last month and it was handled really professionally, everything was great. It was a great service.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Miles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Samuel San Antonio, TX

The representatives are helpful when I can get a hold of someone, but their website is pretty hard to navigate and to figure out. I needed a replacement circuit breaker and they came out pretty quickly, so from beginning time of submitting a claim to getting someone out was really quick.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Monty Dayton, OH

One problem that I noticed was that the telephone number listed on the website was not a working number so I had to get the number from somewhere else. When I do get in contact with them my questions are being answered. I used my warranty a couple weeks ago and it was a good experience. The service provider came and made the necessary repairs.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Monty, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Anonymous Tucson, AZ

When I called back about a specific contractor they responded right away. Web page is finicky, like if I put in my address they don't always have my account number to take my preferences.

1 month ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Willie Waldorf, MD

Had a leak and there was some miscomunication and delay in authorizing the repair. So once it was authorized they ordered the part, so now I have to wait even longer for the repair to be done, all the while my floor is constantly wet because of it. Response times and hold times are extremely long. I havr had the same problem with my air conditionind unit every year, so every year I have to pay for mutiple repairs, so I don't understand why they don't just replace it.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Ricardo Tucson, AZ

They are very on top of their service. They solve my problems that I have when I when I call. Just a month ago I needed a repair for my AC and there was a quick and fast response to get fixed.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Ricardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kimberly Dillard Phoenix, AZ

I live in Arizona and right now it's well into the triple digits and my AC went out this afternoon. I couldn't put the claim in online due to technical problems. After speaking with a customer service representative I learned they didn't have any AC technicians in-the-network available. I had to leave my house because it was too hot to stay and I checked the AC unit outside and it wasn't working at all. I'm very disappointed there are no AC technicians to help me and I wasn't given an ETA on when I would be able to receive service.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Walter Chesapeake, VA

In April we had them come out and they said that they put Freon in it then it cooled off so we didn't have to use it for a few weeks and I turned it back on it didn't work. We just couldn't get anybody to get out here and fix it and they kept telling me I couldn't ask for who I wanted to come out and fix it. When I finally was able to get who I wanted, they fixed it in no time.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Walter, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Raja Braddock, PA

So far so good. I haven't had any problems, everybody's been nice and the service has been excellent so far. I just actually used it for my hot water heater because I wasn't getting hot water.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Raja, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Amanda Atlanta, GA

Recently it's been very hard to get in touch with them. One issue is that everything's automated and it's hard to get a live person call. I have a leak in one of the pipes in my basement. And I used the warranty to get that fixed. Claim was submitted. The vendor was assigned, they came when they said they would and they completed the work, I was very satisfied.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Amanda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Anonymous Gaithersburg, MD

Response time is sometimes lacking. I had to use it twice. The first time there was an issue with the dishwasher and the guy was able to come out the next day but the other time it took a couple of weeks until their person could actually head out to my house.

1 month ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Margaret Columbus, OH

When I called them they were very knowledgeable and they have good customer service. My AC didn't work and I called 2-10, they sent someone out and now my AC works so it was a good experience.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Michael Love Jacksonville, FL

Recent experience involving getting a burner replacement on my stove. The first repair man took the $75 fee and never came back the fix the stove. Further investigation found that this same vendor had a prior complaints for the same behavior,and yet 2-10 kept using him

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Tyrone Covington, GA

They have helped me a lot. I made a call for a repair that I needed and they have always come through with my appliances and whatever I needed to have taken care of. I like the price. They replaced my washer because of the situation so I was very satisfied with that and my dryer was repaired.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Tyrone, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Marana, AZ

The last person who came out was really knowledgeable and he really helped my wife understand the issue she was dealing with. So we would never have a problem with him coming back. The first guy was OK. But we really felt that the issue should have been understood. I think the the service provider was appropriate in both cases.

1 month ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Kathleen Charlotte, NC

2-10 usually answered me immediately each time I put in a request. I actually had to use it about a month ago, my AC went out and they were able to get someone assigned to me the next day.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, we're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Stephen Ocean Isle Beach, NC

The price keeps going up dramatically. But they are very responsive. I have had multiple issues with my air conditioner that I called in for and they usually have a contractor contact me within 24 hours. And then I get service within a couple of days.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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James Virginia Beach, VA

Good at communication. Service is pretty quick after you put in a claim. My HVAC system was acting up in the middle of the winter time and it went out. So I had to put in a claim and they came out or contacted me next day but came out within three or four days and got it repaired enough to continue working.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Daniel Virginia Beach, VA

We have had some plumbing issues and it wasn't completely covered by the warranty. I guess the coverage has not lived up to my expectations. And recently our air conditioner unit wasn't working. We had a technician come out and it was a very simple fix and he got it working right away.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Eugene Jacksonville, FL

They have been very responsive. Recently my central conditioning unit stopped working and the technician was able to find the problem and solve it. I wish that the standard coverage included more items within the home.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Charles Nicholasville, KY

I think they could improve in customer support and follow ups. They rely on the maintenance people themselves instead of them doing it and providing you with the information. I had to use it on my air conditioner. They expedited the repair. I am satisfied.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anna Opelika, AL

Always trying to call me. I had to use my warranty twice and each time they were very professional and very quick as far as handling my problem. I would recommend it to my friends as well.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Ariel Columbia, SC

The first contractor was pretty bad and I had to complain and then I called two ten and they sent someone else. And he temporarily fixed the problem by asking someone else to come back out so it was somewhat resolved. They should evaluate the contractors they do business with so that they aren't unprofessional in your home.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Ariel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Tara Virginia Beach, VA

Every time I have reached out to them they've answered my questions that I've had very thoroughly. It is a really good warranty program. My back water hose was leaking and I couldn't get the hose off so I called the company. I put in a work order online and within a half hour a plumbing company reached out to me and set up an appointment two days later.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Shirley Charlotte, NC

Whenever I've had a problem they've been on top of things and helping me right away. I just think 2-10 is awesome and I would recommend it to anyone that is looking for a home warranty. The first time I used the warranty was for my hot water heater and working with them was excellent, no problems at all.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shirley, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Michael Portsmouth, VA

As soon as I called them they put everything in motion so I could get my service done. Every time I call my service has been done very quickly. I called early in the morning and I got a call back later that day making an appointment.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Richard Tipp City, OH

They take my calls right away and give me assistance within one working day. My air conditioning went out and I called the company and they connected me with a local provider and the local provider came out within two working days. They called me right away and there were no problems while they were here.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Torii Emporia, VA

The process was easy and they were on top of things so I'm satisfied. I have already recommended 2-10 to two people. And I plan on renewing it, so far it's a pleasant experience. My AC stopped working out of nowhere and they identified the problem and got it replaced.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Torii, we're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Schertz, TX

The product is pretty good. I had a water heater go out and it took a month for the first vendors and they never called me back but when I called in concerns, the lady got another vendor to call me immediately and they took care of it within a couple of days.

2 months ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Gary Houston, TX

Some products aren't covered under the warranty that should be included. I just used my warranty this past month for my AC. I called and they gave me one contractor and they came out and they looked at it and told me what I needed and they got it fixed.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Jacksonville, FL

It's been pretty good. The product has been valuable. I like the warranty and recommended 2-10. I just like the local vendors for the most part, I have been happy with the people they have sent out. My AC unit went out and they came a couple times and eventually they were able to finally diagnose the problem correctly and they did fix it.

2 months ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Thomas

They followed through on everything that I asked them to and everything is done in a timely manner. When I called they were very nice and knowledgeable. Last week I had a problem with my air conditioner. And we were having ninety degree heat. And the very next day somebody came to fix the air conditioning unit and I have had no problems since.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Edward Duluth, GA

It's difficult online to get in touch with someone without the call, so it's difficult to communicate after the service. Several times I've used my warranty and the service was incredibly fast. It was it was perfect, I have no complaints about that.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Alberta Riverview, FL

Whenever I call they're always responsive and polite and courteous. I like the company. I don't see myself having a warranty with any other company but 2-10. I just used it, my AC wouldn't come on and I called 2-10, they dispatched a technician in my area they came out in a matter of minutes. Within not even 10 minutes it was fixed.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alberta, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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David Omaha, NE

I gave them a call and they were very good, they took care of the problem and arranged for somebody to come up with the service equipment and it was all done very professionally. My air conditioner motor was bad and they came and replaced it all in a day.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Barney Wilmington, NC

The people I have worked with were kind and responsive.They incentivize repeat customers with discounts which is nice. They have not given me a reason to not trust them. The online portal is pretty easy to navigate and it resulted in me getting help quickly. I most recently needed to use it during an electrical failure in my home and they set up local electrician contractor to come out very timely, very swiftly and everything was done. Everything was squeaky clean and done within 48 hours.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Barney, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Cornelius Kissimmee, FL

Very attentive. I don't like that the price goes up every year. I used my warranty recently because my AC wasn't working properly. They sent a company out it was the weekend so someone came on tuesday. They fixed the problem but it happened again two days later. I called them and they were very helpful. They sent someone else out within two days and the problem was fixed.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cornelius, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022