Vio Security Reviews

2.7

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136 User Reviews

5.6

Overall Score

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2.7

star star star_half star_border star_border

136 User Reviews

5.6

Overall Score

Compare

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Summary of Reviews

Star Rating

2.7

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136 Reviews

Review Breakdown

5 grade

29%

4 grade

13%

3 grade

2 grade

1 grade

51%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Robert Dolan Northridge, CA

I had credit card on account to pay monthly, they never charged but stated I was past due 3 months

5 years ago

Reply from Vio Security

Hi Robert. I am sorry that there seemed to be some confusion with the billing on your account. If this has not been resolved yet, please give us a call and ask for a billing specialist.

Sep. 10th, 2020

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Verified Customer

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Sherron San Jacinto, CA

Some of the services don’t work. I try calling in and they don’t seem to know what is going on.

5 years ago

Reply from Vio Security

I am sorry to hear that you have not received the best service thus far. Please call in and ask for the Operations Manager. He can review your account with you.

Jul. 30th, 2020

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Verified Customer

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Scott Sanger, CA

I am having issues with the battery and stuff like and it is outdated but it is a great price.

5 years ago

Reply from Vio Security

Thank you for taking the time to leave us a review. We would love to take a look at your account and see what kind upgrades we can make today. (855)447-4961.

Jul. 1st, 2020

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Verified Customer

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Mr. Arlington, TX

Nobody seems to be on the phone when I need to ask questions.

5 years ago

Reply from Vio Security

We have recently implemented a live chat feature on our website that you will get an immediate response from. We have also increase the amount of Customer Care Representatives in our Call Center. We are confident that you will have a much better experience when you call in again. Thank you for the feedback.

Sep. 10th, 2020

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Verified Customer

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Sam

Honestly not great that being cause of customer service

5 years ago

Reply from Vio Security

We recognized that we needed to improve our Customer Service Dept. I am confident that you will see a huge improvement now that GHS is Vio Security.

Jul. 30th, 2020