Cove Reviews

4.5

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344 User Reviews

7.8

Overall Score

1-(877) 290-5983

4.5

star star star star star_half

344 User Reviews

7.8

Overall Score

1-(877) 290-5983

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Summary of Reviews

Star Rating

4.5

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348 Reviews

Review Breakdown

5 grade

80%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Michael Caroselli Spartanburg, SC

Easy to deal with but I keep having connection issues with some of my sensors. I have had them reset, even replaced. Still in ongoing issue. It seems to be one or two sensors that are furthest from the panel, yet there is a ton of Wi-Fi throughout the house so that should not be a problem. Cove has no answers for me. Very disappointed! They also do not have a doorbell chime that is part of their system, like several other companies do. They also used to be able to sync up with the Google hub and now they no longer do so I was misinformed about that. Overall, very disappointed

4 years ago

Reply from Cove

We are sorry to disappoint. Good news is, a Cove Doorbell camera is coming soon. Google hub should be syncing. A representative will be reaching out to you to help with that. We appreciate the feedback Michael.

Aug. 25th, 2021

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NM Manhattan Beach, CA

Bought the system in early July. At the end of August it started making an intermittent beeping every 15 minutes which the customer service reps told me they'd never experienced before. They were kind enough to send a new system free of charge. The new system began to do the same thing, and to make matters worse I couldn't even set it up because 7 of my 11 door/window sensors failed to register. Waste of money, useless knowledge base. Go with a real security system. Cove, fix your crap.

5 years ago

Reply from Cove

I am so sorry you didn't get what you expected Niki. Give us a call and we would be happy to remedy the situation, 855-268-3669. Because this is truly an anomaly of experience, we would be happy to work out an amicable solution for both parties. We always do right by our customers. Give us a shot:).

Dec. 16th, 2019

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J G Philadelphia, PA

They set me a faulty panel unit that didn't work then they expect me to wait over the holiday weekend until next Friday to get a replacement they should at least overnight it to me customer service is turning out to be not so good. Way to treat a new customer

3 years ago

Reply from Cove

JG, thank you for the review. We are sincerely sorry you've encontered some issues with your panel and that you have to wait for some days for the replacement. We hope you can give us the chance to make things better for you. We would love to have your contact information so we can have one of our supervisors reach out. Please, feel free to reply with your contact information or send us an email to support@covesmart.com. We look forward to assisting you soon.

Jul. 1st, 2022

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Verified Customer

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James

I like that it's wireless but the app doesn’t work work

5 years ago Edited January 10, 2024

Reply from Cove

We are sorry that you had a "0" experience. Please reach out to customer support and we will do our best to resolve your issue.

Aug. 24th, 2020

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Adam Scondo

I dislike the way I can not view live feed in my app from the cameras. Its always "connecting". And does cove monitor the cameras?

1 year ago

Reply from Cove

Adam, we are sorry to hear you are encountering issues with your cameras and the app. We would love to assist you further. Please send your contact information to support@covesmart.com, referring to your review, so we can have one of our team members address this issue.

Jun. 28th, 2024