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Vivint

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LAST UPDATED: October 25th, 2021

Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor security camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost
  • Fair Credit Reporting Act Violation

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security System Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.

Fair Credit Reporting Act Violation

In May 2021, The Department of Justice, in coordination with the Federal Trade Commission, announced a $20 million settlement for Vivint's violation of the Fair Credit Reporting Act. The civil complaint alleges the home security company unlawfully obtained the private credit information of unsuspecting consumers to apply for loans for customers who did not pass a required hard credit check. When Vivint customers defaulted on those loans, the company then sold this false debt to third-party debt collectors, an act that essentially constitutes identity theft.

This breach of consumer trust, though largely enacted by the company's door-to-door sales representatives, was made possible by Vivint's failure to implement an Identity Theft Prevention Program, a measure the company is now required to adopt as part of the settlement.

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The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.  Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

Message from
Vivint

At Vivint Smart Home, we believe home is everything. It’s where children grow up, dinnertime conversations happen, memories are made. Home should be enjoyed, and that’s why we work to make it more secure, comfortable, and convenient for our more than 1.5 million customers throughout North America — and counting.

What began more than two decades ago as a provider of home alarm systems, today Vivint leads the smart home security and automation industry. We’re dedicated to redefining the home experience with intelligent products and services — the foundation of safe, simple, affordable smart homes.

Behind the scenes at Vivint, you’ll find a large, diverse team. Our more than 10,000 employees are dedicated to helping families live safely and intelligently with a continual eye to the future and award-winning customer service and support.

As one of the premier providers of smart home technology, we’re recognized by our peers throughout the industry. According to Fast Company, “Vivint is opening the door to the connected home of the future.” And Readers Digest touts that Vivint provides “the most comprehensive smart home security system.”

At Vivint, we firmly believe that everyone deserves a safer, smarter home, and we’re providing that one household at a time.

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Star Rating

3.8

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8,207 Reviews

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Shantel Kimbrough Winston-Salem, NC

Haven't had any major issues but the monthly premiums are pretty pricey . Overall the system is good and works well. I would like to upgrade but starting with new equipment and higher monthly payments are not appealing to me right now. I would recommend Vivint.

1 day ago

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Rhonda Costa Rio Vista, CA

Very disappointed with their customer service. Made a call for appointment and to have it elevated to a manager...NEVER got a phone call. Then called again to schedule appointment and have to wait 3 weeks. UNACCEPTABLE. Before this I told everyone about Vivint. Now I will not be tooting your horn. I get false alarms all the time because Rio Vista is very winding and the power goes out all the time!

2 weeks ago

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Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Terri hancock Bakersfield, CA

The hype of the salesmen is contagious, but when the actual work was started it took over 6 months to get anything online. The job was not explai ex I. Detail, leaving very little wall space in my garage. The workers were super, but one of my shelves was damaged and I gave all information to have it replaced, but never heard back from anyone. When I reached out to my salesman, he forwarded my complaint (as unhappy customer issues).

2 weeks ago

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Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Diana Moreno Kyle, TX

The last time I had an issue, I was on the phone with the technician for over an hour plugging/unplugging and everything else they wanted me to do to them get disconnected and have to start over again. I don’t have time to walk through steps and be told it would cost me to have a technician show up. Extremely frustrating having to TEXT back and forth to get an issue resolved.

4 weeks ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Frank & Myra Jacksonville, FL

Our alarm went off twice and they did not call, text or email us. The entire reason for the security system is the monitoring. They should contact us everytime the alarm goes off. We did not finance our equipment. Maybe that's why service is lacking for us. If the monitoring is not improved we may have decisions to make on Vivint monitoring service or lack of.

6 days ago

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Reply from Vivint

Frank thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Stephen Williston, ND

Everytime I've had an issue we just got help over the telephone technical service or somebody to clean up and address the problem. This kind of equipment the cameras have a tendency to turn off line quite often. Being able to check cameras (when they work) is my favorite part.

2 weeks ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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Judith Rio Rancho, NM

They're very easy to get a hold of and answer your questions. It's very easy to use and this takes care of all that interests us. We haven't had any problems with it. We do have their security system and we're very happy with that.

2 weeks ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Marsha Detroit, MI

I enjoy that I can control it while away from home. Customer support reps are knowledgeable and they reply and I don't talk to machines. IOnce when we had a power outage I had no security and there was no way of me getting it hooked up. I didn't get a response because everything was closed down so I could not message them or anything and I didn't like that I was told in a case where we may not have power on the backup battery will kick in and the house will still be secure but that was not the case.

1 month ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Ida North Las Vegas, NV

The doorbell is the best part. The doorbell it rings and when I call people out they come out fix it and its better so this whole security system has been very, very good for me.

2 weeks ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!  If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Stephanie Fahrenbruch Pueblo, CO

App is horrible. Half the time you can’t review a notification because the app just spins or gets frozen. The cameras have been down 3 times in the last month and this time I’m having an issue getting 2 of them back up.

3 weeks ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Michelle Charlotte, NC

A lot of times I need to call them out here because my security system goes off in the back. Customer service alerts me right away when I get an alarm to go off. I like that usually I can see what's going on in my house when I'm not there.

1 month ago

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Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 17th, 2021

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Stephen Des Moines, IA

It was good but it was not perfect. The best thing was the doorbell camera until it's almost set my house on fire. I've been trying to get a hold of somebody to come out and remove the system, but can't seem to get anybody to do that.

1 month ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Ron Rio Rancho, NM

I really enjoy the ease of mobile application. I have tons of problems with it. They expect a homeowner business owner to troubleshoot and do the repairs on their security systems that they sell to us instead of getting the techs more involved.

1 month ago

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Reply from Vivint

That's what we like to hear, Ron! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Jim Stockton, CA

My glass break detection device goes off when my cockatoo is upset and screaming. Also my motion detection system goes off when my chihuahua dogs come in to view. Both things need adjusted but I don’t know who to call!!

1 month ago

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Reply from Vivint

Hi Jim, thank you for the feedback! This is definitely a unique situation that we'd love to look into. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Sandy Fresno, CA

I am so sorry I choose Vivint for my Security system. It has many hoop-la's that I do not need and don't even know exist. The alerts stay on my phone and every since I joined Vivint, the battery on my phone has to be recharged twice a day. The contract is way over my head. $3,500 for equipment when other companies give the equip away and just charge more for monitoring. The big deal about Vivint is that after 6 long years the payment for monitoring will never go up and will stay at a decent amount. Buttt..... after 6 years the equipment will be extremely outdated and I'll have to start over, so I've gained nothing. I kick myself every time I think of how much I spent on the system and how I was charmed into the purchase. I guess I truly am a senior citizen, gullible and quick to make a decision.

5 months ago

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Reply from Vivint

Sandy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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James Corpus Christi, TX

We've had several incidents with our main unit. They have helped us resolve them. I like being able to control lights and the thermostat in one.

2 weeks ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Chris Keese Saint Petersburg, FL

Overall I think this is a good product. We are continuing to have "ghost" reporting of detection from our pool camera, but I am confident you will get it figured out.

1 month ago

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Reply from Vivint

Hi Chris, thank you for your feedback! We'd love to look into the issue you're experiencing with your pool camera more. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Jeremy Geer Prosper, TX

The front door lock did not come in a matching color to our current door handle. The front door lock gives constant errors. The camera out front has a significant delay and doesn’t always capture things in the front yard. The crew that installed the services messed up the intranet by adding additional, unneeded, equipment and I had to hire an IT tech to come fix it.

5 months ago

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Reply from Vivint

Jeremy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Charlotte Smith Tulia, TX

The sales man said they take care of you if something breaks and they do not . Talked my daughter (Caitlin Macias) Tulia in to getting it the tech did not install properly. The door alarm fell inside the door and she told them before it was not set up correctly. So know it is in the wall and they ask her to pay another $50 to get another one then the door bell had not been working so they sent her another one to replace it . No tech came out to fix anything. Service is not good at all.

5 months ago

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Reply from Vivint

Charlotte, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Peter Stevenson Ranch, CA

Basic as far as technology and innovation. Superior work and customer service by technicians when on site. I severely dislike that for any account questions or issues I need to supply my passcode. This should ONLY be requested for emergencies and not as common as a phone number. Please have a different way to verify the account like any other company out there like last 4 of social or address etc. save the passcode for actual alarms. ABSURD!

5 months ago

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Reply from Vivint

Peter, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jacqueline Kleppe Iowa City, IA

within the first week of getting it installed, I had a message come up on my main panel that a sensor battery was low; I went to change it and had trouble; called Vivent, only to have them say it wasn't their monitor and they had just activated the current sensor in the home and couldn't help me. Frustrating, as can't get it off the wall, don't know what it night cost to have it replaced with a Vivent one and now I wait for the battery to die and I have no motion sensor available.

5 months ago

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Reply from Vivint

Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Shón Owens Rosamond, CA

The main issue I have is with Vivint Solar. I been given the runaround for month regarding my solar inspection. If you don't have the ability to schedule an inspection at the time, just say so. Even worse, I wasn't told that the original inspection failed & the power was left connected. That's a safety hazard in my eyes. Regarding the security system, the software throughout is buggy. The main culprit is the app. Thankfully, it gets updates.

5 months ago

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Reply from Vivint

Shon, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Martha Lugo El Paso, TX

Installation good but started having issues with falsely going off in middle of night. Couldn't identify issue until I insisted someone come out and check sensors. Found all bedroom sensors tied together so could not identify which had issue. Had to escalate until I could get Vivint to replace with individual sensors. I could just see myself or my husband running around all bedrooms if there really had been a break-in.

5 months ago

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Reply from Vivint

Thank you for your feedback Martha. We appreciate your honesty about your experience with your false alarms  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Mike Boling Palmdale, CA

Vivint was supposed to be the best thing in Home Security since sliced bread. Installation was fast and happened same day of salesman contact, even though I question a couple of the ways they were installing stuff I had to do it my way which was cleaner and neater. Surely there after IE within hours I had alerts that my system was failing I called the salesperson he told me the batteries were dead so they sent the guy out the next day and replace the batteries what do you sell something to customer with dead batteries don't know couple weeks later same problem more dead batteries I have at least 8 or 10 pieces of equipment with batteries as of this moment I've replaced all the batteries that all went dead within weeks of installation not 3 I've had several issues with the system not wanting to allow me to arm I've had to jump through several Hoops to learn how to get this to work properly after a couple of months of trying to get everything straight and figure it out things seem to be working okay at this point either.

8 months ago

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Reply from Vivint

Thank you for your feedback, Mike . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Gi6 Theodore, AL

I didn't like how salesman's told me nothing but lies. Then a technician came and installed my camera 7 p.m. til late. So when my equipment went out. I call and schedule appointment at 6p.m. on the phone operator said they send someone to come fix it at 6 . Do to the fact they no one will here to let them in. But every time technician call me it way early and they can't come out pass 6p.m. made this report several times. Same thing happened over and over. My question was how can y'all come installed it way after 6. But cant come fix what is broken at 6p.m. so I told them since y'all cant get it right to satisfy a customer. Or get both of y'all and straight. Operator on phone said my appointment was at 6p.m. but technician call early and said they can't come at 6p.m. so I ask since y'all cant come fix. Come and get all your equipment. I'm not going to paying for anything that is broken. And I didn't break it. So please come get it

8 months ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Tasha Nelson West Columbia, SC

I must say my experience this far mediocre. From the beginning I feel like trickery was used to gain my services. I was told by a seasoned representative. that based on my bill w/ previous comp the the amount awarded for switching would adequately cover my transfer which it did not. Later (2 weeks perhaps ), a tech was at home. I inquired about two additional devices. I was told at that time fortiva would allow me to place these items on my credit with them. I find out about a month later that was not true after Vivint decided to debit my account without my notice or authorization for the equipment amount. That left my account in a negative status and called several items in my account to be returned. I was forced to close my account and open a new one. I have been telling someone about what happened at Vivint four months and until last week after being transferred to several representatives for a separate issue, somebody finally listened to me. For the most part my equipment is really 3 I just deal with a lot of buffering. I will say when you call Vivint the customer service reps are very professional and they seem genuinely caring. But if there's any type of complications you will be transferred SOMEWHERE....

8 months ago

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Reply from Vivint

Thank you for your feedback, Tasha. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Jay Ladson, SC

My experience with vivint staff has been unpleasant all the way from the representative that was sent out to my home to go over the package plan for service. He lied about everything, He told me that I would not have a payment until Jan. 2021 after my service was installed Aug. 2020, he said I would receive $100 for referring someone i referred 5 people who all ended up getting the service because of my referral and I recieved nothing like I was promised. The installer fell on my garage door motor and bent the rod that pulls the door up causing my door not to open and the spring to pop, which ended up causing me $365 to replace out of my pocket. I explained these issues to customer service and no help at all i called the representative that came out and he said he would zelle the money for the referral but he never did.

8 months ago

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Reply from Vivint

Thank you for your feedback, Jay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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LaVerne Saunders Chicago, IL

The camera isn't as effective as I thought it would be. I've been unable to talk to people as if I was there.

2 weeks ago

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Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Marilyn Brehm Sioux Falls, SD

There was little or no follow up on the operation of the entire unit. We needed to spend too much time figuring out how to work the system.

1 month ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

Sep. 21st, 2021

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Bill Nash New Palestine, IN

When we moved and canceled the service they still charged us for an additional month even though we owned the equipment and had no contract

1 month ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232

Sep. 21st, 2021

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Kendra Jenks, OK

It's an easy systems to understand, but our screen surveillance is broken and so I haven't used it. I need help and they haven't gotten back to me.

1 month ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Michele Oklahoma City, OK

My equipment needs service which isn't covered.

1 week ago

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Reply from Vivint

Michele thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Josie Lynch Summerville, SC

I called customer service for help a few months ago, they said they couldn't locate my account. On April 23, 2021, 2 reps (one named Noah) stopped by to sell upgrades, I told them my motion sensor needed a battery. They assured me a rep would return the next day and replace it. It's May 11 and no one has returned YET!

5 months ago

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Reply from Vivint

Josie thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Christine Landreth Las Vegas, NV

I do not like that things are truely hard wired, instead I have holes in the walls with plugs. I do not like that everything utilizes wifi, normally we shut everything down at night, but I can't otherwise my sercuity is useless.

5 months ago

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Reply from Vivint

Christine, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Brian Wake Forest, NC

Salesperson was willing to say anything to get the sale, including that the batteries for the wireless sensors were replaced free as part of the warranty (they aren’t). Also, the company seems to be especially money-grubbing, charging fees for things like enabling your own devices (such as garage door openers) to be integrated into the system.

5 months ago

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Reply from Vivint

Brian, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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America Funston San Antonio, TX

Sales rep was good. But at this point I feel that the amount I pay a month is not worth the service received. I'm over paying by 40.00 a month for same service I could receive from Ring. I have less products than I wanted. Just not feeling the value.

5 months ago

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Reply from Vivint

America, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Rosario Clarksville, TN

Ok. Good customer service on the phone sometimes. Very poor techs. When they come over there are very rude and act like you owe them something for them showing up to fix something is a burden. Worst I’ve seen anywhere don’t like any of the techs so far.

5 months ago

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Reply from Vivint

Rosario, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Kristin Hall Owasso, OK

The app on my phone doesn't work well. When someone rings my door bell while I am not home and I try to talk to the speaker it rarely works. That is the feature I use the most. I rarely turn on my alarm system and am wondering if the service I receive is worth what I pay.

5 months ago

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Reply from Vivint

Thank you for your feedback Kristin. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Robert Graves Clarksville, TN

I do not like when I have a problem, I have to talk to someone foreign to resolve my problem. And if I'm wanting a service tech it seems to me that the representative will do everything in their power not to send you a tech to come out. I think if a service expects to provide exceptional service with a monthly price higher then others, they shouldn't have any issues to fix an issue you have with your system.

6 months ago

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Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Ryan Fazio Fort Wayne, IN

My wife wanted it because of fears for whatever reason. We’ve armed the house 2-3 times since we’ve purchased it. I mentioned this to her when the salesman was going door to door. Needless to say, I don’t use it, arm it, replace batteries for motion detectors etc. Basically $4500 to see who is at the front door or see who is in the backyard. Even the whistle that’s suppose to scare people away just seems to annoy the people who come into my yard while I’m at work.

6 months ago

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Reply from Vivint

Thank you for your feedback Ryan. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Mark Yakima, WA

I like there is always someone there incase of anything. Cons are always having to reset equipment like the doorbell don't always give you notifications that someone is there. Also we looked into adding extra cameras and it's crazy high priced. I can go to Costco and put 5 cameras up connected to my phone for half the price of 1 added camera from Vivint. Vivnt is ok IMO

7 months ago

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Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Edward

The quality of their security equipment is state-of-the-art and reliable. At the present time, their customer service is not good, and the primary reason is they've recently moved to an off-shore model and the agents dealing with us are obviously not as well-trained. It took me months to get something straightened out with my contract, and that was very painful getting the right answers.

7 months ago

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Reply from Vivint

Thank you for your feedback, Edward . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Robert Cauley Fort Lauderdale, FL

I like the system and it’s uses latest technology. I do not like the fact that I had to replace my panel at my cost after about a year because you changed the software and the old panel could not handle the new software. I also do not like that the monthly charges are getting high. My monthly charge is roughly $67 and comparable systems charge half of that.

7 months ago

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Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Michelle Oubre Aurora, CO

I do not like: sometime the garage door open doesn’t work, sometimes it does not capture movement and they really should have a trade up program with old equipment after a year. They installed a camera and ran wiring along the wall, it looks terrible and they charge for install. That’s just lazy and tacky. Also feel like the monitoring is expensive to other companies. Should have just installed my own 4K cameras for way cheaper.

7 months ago

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Reply from Vivint

Thank you for your feedback, Michelle. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Carlyn Fabre Gainesville, GA

I heard a lot of great things about Vivint that's why I switched from ADT but since September of 2020 from my first install I just haven't been to happy with my service my door lock missed functioned. Batteries have went died in brand new products just not sure of what's going on feel like from the beginning I haven't had good working equipment.

7 months ago

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Reply from Vivint

Thank you for your feedback, Carlyn . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Elizabeth Tampa, FL

They need to really be careful about who they were hiring as their sales rep as they've been very unprofessional and need to be better following up with their customers. I've had it now for five years and I had no real follow-up. The system is simple. Their customer service is excellent. The quality of the equipment is very good, but it's expensive. The problem comes when your subscription is over and they try to get you to buy new equipment for another five years and their sales reps are not good.

7 months ago

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Reply from Vivint

Thank you for your feedback, Elizabeth . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Teresa Bray Lakeland, FL

I had significant issues with my contract at the beginning which were never resolved. You are never able to speak to someone who can actually handle the problem through to conclusion. I have not had the system that long and have begun to get almost daily messages that batteries need to be replaced on a certain window. I have no idea how they numbered the windows to know which battery to change. At any rate, they should have lasted longer than they have.

7 months ago

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Reply from Vivint

Thank you for your feedback Teresa. We appreciate your honesty about your experience with your window sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Gloria Rowland Vallejo, CA

Hi my Vivint service has not been satisfactory since I've been having service with you guys my camera is not been working well the back one still going off sometimes it's on sometimes is off and most of the time that's all and I'm paying for it I don't know what you guys can do but I really would like for that to be fixed soon because you know when I have had enough I'm not going to use you guys anymore

8 months ago

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Reply from Vivint

Thank you for your feedback, Gloria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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A Cooper West Columbia, SC

The initial process of purchasing my equipment and starting service was very off putting. After several phone calls, being put on ridiculously long holds and transfer after transfer between different departments my situation was rectified as much as possible. I have not needed to call them so far as it relates to services so I can not rate my experience on that. I do wish that the intercom was way louder than it is. My last security system could be heard upstairs in the farthest bedroom with the door closed. With their system I can barley hear it standing right at the top of the stairs.

8 months ago

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Reply from Vivint

Thank you for your feedback, A Cooper. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Vonsonia Davidson Raleigh, NC

Several times locking my door from my phone failed, by continuously spinning, not locking. Returned home to find my door unlocked. What I like when it works, I have limited mobility so when I'm upstairs I can lock the door. The other issue, the inconsistency of my doorbell not ringing not ringing and my phone not being notify someone is at the door with the my, "deter on."

8 months ago

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Reply from Vivint

Thank you for your feedback , Vonsonia. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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