Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

Special Offer
Vivint Smart Home is currently offering
the following special promotion:

  • FREE Installation

To redeem this offer, call NOW and use
promo code "BESTCOMPANY"

The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

Visit Site

The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

We'll Introduce You!

Call our recommended rep over at Vivint below.

1-(855) 866-8028

Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

User Reviews

Star Rating

3.8
starstarstarstar_halfstar_border

7,187 Reviews

Review Breakdown

5 star
48%
4 star
19%
3 star
10%
2 star
7%
1 star
17%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar_border

Noreen Freed

March 2nd, 2021 Bayville, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Everything is working fine. Alarm works well and customer service responds very quick and is polite

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Noreen! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

starstarstarstarstar

Yvette

March 2nd, 2021 Pompano Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professional and excellent customer support.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Yvette! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

starstarstarstarstar_border

Sara Silbernagel

March 2nd, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It’s been okay- couple false motion detector sounds and false alarm

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Sara. We appreciate your honesty about your experience with  your motion detectors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

starstarstarstarstar

John McIntyre

March 2nd, 2021 Cypress, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Monitoring at my door camera as been very responsive and clear to see anyone approaching my door. Also helpful when packages arrive or discuss with someone at the door. System is also good to let me know when a battery needs to be replaced.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  John! We are so glad to hear about your experience with your camera and how you're loving your system.

Verified Customer

starstarstarstarstar

C. Walker

March 2nd, 2021 Havana, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are always there to assist when you have an issue

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  C.! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

starstarstarstarstar

Wanda Bradley

March 2nd, 2021 Midland, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am very pleased with it. Took care of my house through all the cold. I’m thrilled to have it.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Warren! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstarstar

Sherry

March 2nd, 2021 Muscoda, WI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

It's ok, I wish they'd stop in and do the battery changing for me, I could get by w/ just webcams vs paying a monthly fee

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Sherry. We appreciate your honesty about your experience with  your battery changes and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstar_borderstar_border

Salomon Ocegueda

March 2nd, 2021 Rialto, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

It’s ok but can be bette. I have issues be where the camera are not working as explained. Doorbell doesn’t always capture people come to the door. Also front camera doesn’t always work with the lingering feature. Automated options are very limited .

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Salomon. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

starstarstarstarstar

Patricia Morrell

March 2nd, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Like I know when doors open. Set and unset while not at home. Auto turn on and off..

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Patricia! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstarstar_border

Taylor

March 2nd, 2021 Columbus, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I do like my system overall but, there can be techical problems that require customers to have to call.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Taylor! We are so glad to hear about your experience with equipment and how you're loving your system.

Verified Customer

starstarstarstarstar

Roger Sanchez

March 2nd, 2021 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response had the pleasure of speaking with agent and quickly understood my problem

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Roger! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

starstarstarstarstar

Derek Thompson

March 2nd, 2021 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have a very professional experience with my service

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Derek! We are so glad to hear about your experience with your customer support and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

Clifford Hogue

March 2nd, 2021 Cibolo, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

It's high quality, but very expensive equipment, and they rush you into a contract.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Clifford! We are so glad to hear about your experience with the equipment quality and how you're loving your system.

Verified Customer

starstarstarstarstar_border

Marla Wilckens

March 2nd, 2021 Great Falls, MT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have not had to have much contact. Whe I do, the representatives have been helpful and patient.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Marla! We are so glad to hear about your experience with our representatives and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

Eva Fix

March 2nd, 2021 Waldorf, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Wait time for assistance on the phone is too long

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Eva. We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstarstar_border

Danny Sells

March 2nd, 2021 Columbus, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our Vivint Alarm System has been very reliable and has surprised us with features that we didn't know we had

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Danny! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

george malfair

March 2nd, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

billing was up and down and not according to the contract

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  George. We appreciate your honesty about your experience with  billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstarstar_border

Matt

March 2nd, 2021 Midland, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Only minor problems with sensors that are not recognized and the battery is 100%

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Matt. We appreciate your honesty about your experience with your batteries and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstarstar

Ron

March 2nd, 2021 Milwaukee, WI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Happy with system and support very responsive to my issues and very helpful with issues.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Ron! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

starstarstarstarstar

David R Firbank Sr.

March 2nd, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Pleasant. Reliable. Very quick response times. Trustable.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  David! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

starstarstarstarstar_border

Joreatha polk

March 2nd, 2021 Cleveland, OH DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Feel secure with the product it has worked and alerted me when needed

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Joreatha! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstarstar

Edward Holland

March 2nd, 2021 Yuba City, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All needs were met as discussed prior to installing, system works as promised.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Edward! We are so glad to hear about your experience with the initial setup and how you're loving your system.

Verified Customer

starstarstarstarstar

Kimberly

March 2nd, 2021 Plainview, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The rates are competitive. Customer service is supreme. They listen so they are able to meet your needs.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Kimberly! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

starstarstarstarstar

Michael Massaro

March 2nd, 2021 Bellmore, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

System is great. The only problem I have is that they raised my rate without notification

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Michael! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

Al

March 2nd, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have had poor in home service and when I do get service in home or on the phone my system still not working properly

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Al. We appreciate your honesty about your experience with  in home service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstar_borderstar_border

Rob Berg

March 2nd, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Overall, ok, but issues with door locks, cameras and unreliable door locks and cameras is an issue.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Rob. We appreciate your honesty about your experience with your door lock and cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstarstar

Carrie LaCroix

March 2nd, 2021 Harker Heights, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I am very pleased with service. The response time is excellent. And , very important to me, the customer service is wonderful. The price is a little higher than some other companies, but it is worth it

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Carrie! We are so glad to hear about your experience with your service and how you're loving your system.

Verified Customer

starstarstarstarstar

James R. Almond

March 2nd, 2021 Seven Springs, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Great great system so far. Easy to use and works to keep our home secure.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  James! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstarstar_border

Tara

March 2nd, 2021 Louisville, KY DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

That I’m able to have my home secure when I’m not at home and that I’m able to arm my house with my smart phone

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Tara! We are so glad to hear about your experience with your app and how you're loving your system.

Verified Customer

starstarstarstarstar

Sam

March 2nd, 2021 Pueblo, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Very good. Responsive in very short amount of time if needed.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Sam! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

Holly

March 2nd, 2021 Pomona, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The service technician fell through my ceiling from the attic on 01/14/2021. It's been a month and a half and Vivint's Home Damaged Claim Dept. has done nothing to help!

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Holly. We appreciate your honesty about your experience with  this home damage issue and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstarstar

Derritt Coleman

March 2nd, 2021 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like being able to monitor visually when I am away.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Derritt! We are so glad to hear about your experience with your cameras and how you're loving your system.

Verified Customer

starstarstarstarstar_border

Ricky

March 2nd, 2021 Chattanooga, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I don't like the fact that the camera does not cover the sides of the house

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Ricky. We appreciate your honesty about your experience with your camera view and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstarstar

Jim

March 1st, 2021 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chat help was fast and accurate and courteous.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Jim! We are so glad to hear about your experience with our chat customer support and how you're loving your system.

Verified Customer

starstarstarstarstar

M G Anthony

March 1st, 2021 Detroit, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It has been a good experience. Their products work consistently. They stand behind them as well.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Anthony! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

Brian Nyerges

March 1st, 2021 Cleveland, OH DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have an ongoing issue that has never been resolved. The back door sensor will stop talking to the system. We have replaced the sensor and the issue is still there. It is well within reach of the main base. Nobody can fix it.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback Brian. We appreciate your honesty about your experience with your sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

starstarstarstarstar

Kayla Tully

March 1st, 2021 Sulphur Springs, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love VIVINT. Our car was broken into and because of VIVINT, the police were able to catch the perpetrators.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Kayla! We are so glad to hear about your experience with your cameras and how you're loving your system.

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Dario nuhanovic

March 1st, 2021 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Terrible installation choices , sensor is pointing at window so the motion is activated by cars , completely skips people walking in front of the sensor , I find the camera sub par compared to make smart cameras I have used like circle camera, ring camera, Amazon cameras, and more.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Dario. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstar_borderstar_border

Kim Ware

March 1st, 2021 Saint Albans, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

What I do not like is the doorbell camera is always going out, no its not my wifi.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Kim. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstarstar_borderstar_border

Kenneth

March 1st, 2021 Destrehan, LA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Cameras doesn’t record moving of auto, can’t control my A/C unit

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Kenneth. We appreciate your honesty about your experience with  your thermostat and camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Jeff

March 1st, 2021 El Paso, TX DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

False alarms, door lock failures, charge extra monthly for adding cameras,

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Jeff. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstar_borderstar_borderstar_border

Tonia Harrison

March 1st, 2021 Jarratt, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Hasn’t been pleasant . Vivint customer service never follow through on anything they say. There are a lot of times you can’t pull up camera when needed or it doesn’t show what it should be visual. Not trustworthy

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Tonia. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Bal Sran

March 1st, 2021 Bakersfield, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Equipment are not working right so i do not like the service at all

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Bal. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Louis lafrance

March 1st, 2021 Norfolk, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Not good at all ,Door lock doesnt work, Ac panel doesnt work,Expensive equipment,doesnt always pick up motion and lied to us saying we can break contract anytime!

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Louis. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Jermaine laboo

March 1st, 2021 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Don’t get nothin from Vivint they will have u stuck with a bill and don’t even service they equipment u paying for

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback Jermaine. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

starstarstarstarstar_border

ROSA

March 1st, 2021 Evans, GA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

System easy install. Camera features work well. Mobile app great.

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Rosa! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

starstarstarstar_borderstar_border

Travis

March 1st, 2021 Billings, MT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Camera quality is great. Price is fair. Referral bonus we were promised on two separate accounts that we referred.. never received! Poor!

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Travis. We appreciate your honesty about your experience with your referral bonus and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstarstar_borderstar_borderstar_border

Nicolas

March 1st, 2021 Raleigh, NC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The app takes forever to lock my alarm system, and it doesn’t change the temperature on the app

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Nicolas. We appreciate your honesty about your experience with  the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Eunice Morales

March 1st, 2021 Lansdowne, PA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Horrible. It always takes forever to connect with someone and when I finally do, they still can’t help. I’ve been on the phone with them for over an hour everytime I call. It’s ridiculous. All that time for them to tell me someone is going to reach out to me!

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Eunice. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

starstar_borderstar_borderstar_borderstar_border

DS

March 1st, 2021 Strongsville, OH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Sales guy lie about the price and opening up a line credit

Vivint Logo

Reply from Vivint

Mar 02, 2021

Thank you for your feedback  DS. We appreciate your honesty about your experience with  the sales rep and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible