Name: Vivint
Rating: 3.4

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Verified Customer

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Richard

Always been easy to access and anytime I've ever had an issue it's been dealt with immediately. Their home security service is easy to use. Seems to be similar equipment with most other security companies so I'm very confident with it.

3 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Monica

We were in the market for a home security and they came to the door. Everything they have to offer we were happy with. I can use the app on my phone when I'm not home. They're always pleasant and they get the problem solved immediately. We have 4 younger kids and the break sensors go off even if the kids are playing with toys in their room.

3 years ago

Reply from Vivint

Thank you for your feedback Monica! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Sandra

The system works really well and integrates well together.. We really like the way the system works and they've been very helpful in the tech department when we had any issues. The wait times to talk to Vivint have been relatively short and the people I've talked to have been about to help with problems we've had.

3 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Calvin

It's easy to communicate with them and they are helpfulin in assisting you. It's really hi-tech and modern, state of the art. We've not had any problems with it, it appears to be fail proof. They have been really customer-oriented and approachable.

3 years ago

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Verified Customer

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James

Everything works really well and it's easy to understand. The ease of it and it seems to be good quality and I've not had any problems with it since they put it in. I always get a prompt answer. They always deal with it very quickly and very professionally.

3 years ago

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Verified Customer

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Evangelia

I like the response. Their customer support and assistance with questions and everything has been exceptional. They're always concerned and trying to remedy the situation or find a solution. Sometimes I have discrepancies in the motion detectors or the sensors but other than that, everything is pretty well off.

3 years ago

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Verified Customer

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Laurence

I like that I can check my home video away from home with my telephone. It's been very reliable, we haven't had too many issues with it. Very user friendly to use the equipment. If the alarm goes off, maybe they could have a rep give you a call to make sure everything's okay.

3 years ago

Reply from Vivint

Thank you for your feedback Laurence! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Colleen E

I was with ADT for ten years and they didn't do me any favors, so I thought I'd try Vivint. When I talked with Vivint, they were very knowledgeable. I've been with them for 5 years now and I wouldn't go with any other home security company now. The best thing is that the system is wireless and up to date.

3 years ago

Reply from Vivint

Thank you for your feedback Colleen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Desmond Huntsville, AL

So far so good. I do wish I could change the wording on the garage door notification. Just take out the "Looks like" part. This little bit causes the notification to wrap meaning I can't see the important part (opened or closed) unless I tap to expand the notification.

3 years ago

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Verified Customer

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John Lake Charles, LA

My experience has been flawless. No issues with system. Doorbell camera and sound is good. Really like the cell phone link-up to system. Like the feature I can view live outside especially if I am a storm went throug. I can look real time if damage occurred. Like the system.

3 years ago

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Verified Customer

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L.Lichnerowicz Deer Park, TX

We have loved having the Vivint Home Security System in our home. We've been a customer since Nov 2015. They recently came out to upgrade our equipment and we added another exterior camera. Customer Service has always been good with resolving any problems which there have not been but a couple.

3 years ago

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Verified Customer

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Marsha

Responsive, responsible, efficient, quality, price, everything is excellent. I am able to monitor it myself via wifi and internet and I really like that. They've always been very receptive toe anything I've asked for help with.

3 years ago

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Verified Customer

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Lewis

We haven't had too much trouble with them. The biggest problem we've had ist rying to get a battery sometimes. They're responsive and courteous over the phone. When I call with a problem with the system, even if it's just me lacking the knowledge, they walk me through it and get it taken care of right away.

3 years ago

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Verified Customer

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Anonymous

I like being able to unlock locks without a key, just a code. I'm working on trying to get a programmable thermostat that is compatible with the system. If I've accidentally set off an alarm, they make sure everything is secure and I appreciate that.

3 years ago

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Verified Customer

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Bernadette

They have many packages and efficient service. They are always there when I call. They answer my questions and make sure I'm clear about any of the answers. The system is top of the line and they're always updating it with new updated technology and I appreciate that.

3 years ago

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Verified Customer

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Daryl

The equipment works fine. Every once in a while something doesn't work right. I have to call on this. It's the software not the equipment needs to be either updated or I need to reboot something. They're just a phone call away.

3 years ago

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Verified Customer

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Ana

It's good quality. I h aven't had any problems with it. It hasn't stopped working at all since I started using their service and it's been five years already. Every time that I call them, they are very helpful with my questions. I like the videos that it takes and the cameras are good quality.

3 years ago

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Verified Customer

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Christian

There was time were my doorbell wasn't connecting right to my phone and I had technician just come out replace the whole thing. The doorbell features are pretty cool. When my door locks, sometimes it's a little tough to close and if I don't close correctly, when I try to log in remotely it'll struggling. But that's my only criticism.

3 years ago

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Verified Customer

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Regina

The cost is a little bit higher than other security systems. Because of the location of their main office, it takes them awhile for the mail to come in and by the time I get the bill, Its time, it's almost time to send it out and it takes as long as I get it for them to get the bill, so I'm always charge the late fee. I haven't had any trouble with their alarm system or any thing. The best thing about them is when you call in or when the alarm is triggered, they call you right away on the phone or they will come in on your alarm system.

3 years ago

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Verified Customer

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Hilda

The system is easy to use and I am confident that if I have an emergency, Vivint will check in and make sure that everything's okay. They listened and resolved the issue I had. I like Vivint... it's been a great system and I will continue to use it because it's been good for us.

3 years ago

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Verified Customer

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Joanne

We had a different home security system before that we weren't too happy with but Vivint seemed to be pretty good and we figured we'd give it a try and it worked out perfect. They came to our house when we needed them to updated our equipment for us and we had no problems. All their equipment is pretty good and easy to use.

3 years ago

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Verified Customer

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Karen

Very quick to answer questions and help. They use common sense and I like that if I accidentally set off the alarm, I know they've check before they call the police. I feel safe with them. They are very thourough and very professional. I've had it for 6 years and only had to change a battery once.

3 years ago

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Verified Customer

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Glen

Every time I've called, they solved the problem. They've been very nice about it, very courteous, and it's just been a real good experience. The doorbell security and other things have been great. I like the app - I can get on my phone and turn t he alarm off or on wherever I am.

3 years ago

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Verified Customer

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Jay

I'm just happy in overall with the service, I mean nothing outstanding, but anytime we've needed any service it was done right away so I'm happy with that. We've had a few issues with our garage door sensor and it was taken care of, but we've still had a few issues whre we've had a call about it. We've had one of our sensors fall off of the back door and also our patio door sensor has fallen off a few times.

3 years ago

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Verified Customer

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Temeka

The equipment is very easy to access. Every time we have a problem, they would call and do the best they could to solve the problem. It's easy to check in on your home when you're not there and you'll be able to access your home without you there, to like have family members come over.

3 years ago

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Verified Customer

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Susan

I've had no problems with customer service. They've solved any rpoblems that I've had quite quickly and efficiently. The system seems to work quite good and the cameras get quite good video and I can lock remotely, so I like that.

3 years ago

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Verified Customer

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Kimberly

When I call, you are able to answer the questions that I needed and have provided me the help that I needed. It's good equipment and if anything goes wrong, you guys are willing to come out and fix it. I have access to basically everything in my house with the app. It's a reasonable price.

3 years ago

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Verified Customer

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Raymond

There have been a few issues with the equipment. They're nice people to work with. They promised me when I got the service ten years ago that they'd never change the amount that I pay and they never have so I'm really happy about that.

3 years ago

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Verified Customer

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Quintero El Paso, TX

Great service. Anytime I have a problem they make it a priority to fix it. I had to get my door bell camera replaced once didn't cost anything it was all under warranty! Once you've completed your contract term they offer great value services.

3 years ago

Reply from Vivint

Thank you for your feedback Quintero! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Gail Molen Los Angeles, CA

Super easy to use. I love it! I previously had two other services with different equipment. The monthly fee on the first one kept going up. Then I switched to a self-install service but then equipment continuously malfunctioned. I’ve had ZERO problems with Vivint and have had great service.

3 years ago

Reply from Vivint

Thank you for your feedback Gail! We are so happy to hear about your experiences with us and how you're loving your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Nancy West Bridgewater, MA

Their equipment all works good together. If there's an issue, they come down and fix it without a problem. The quality is good. They take care of their customers. It's amazing how fast they call us if we set off something by mistake, which we've done a couple times.

3 years ago

Reply from Vivint

Thank you, Nancy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Mike Salt Lake City, UT

It's simple. Everything works great except the doorbell. It sends me an alert every time the car drives by. So I think it's just a minor adjustment. Every time I've had to call, they've been able to quickly walk me through and solve my problem.

3 years ago

Reply from Vivint

Thank you, Mike, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Debora Seffner, FL

Anytime you call them they're there for you and when you have any issues, like when we needed to replace our windows, they were real quick to come in and replace our element into the windows. Awesome, awesome service. TheyÕre real quick to answer any kind of alarm.

3 years ago

Reply from Vivint

Thank you, Debora, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Yvonne Houston, TX

I h ave had two experiences with Vivint. When I moved, the guy that put it in did not say that I was a continuing customer and so h e didn't help me when I had trouble. The second time, the uy came he was fabulous. He worked very hard and did a good job and that I was a continuing customer and gave me what I deserved to have in the first place and he lowered my bill. So I think it depends on the person you get. Sometimes the equipment doesn't work. I've had difficulty since I moved.

3 years ago

Reply from Vivint

Thank you for your feedback Yvonne! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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JUDY FINNIE Orlando, FL

Vivint has always been there to assist me in trouble shooting any issues I might have with our system. Our system is working well and we are so pleased to be able to have a company that makes us feel like they care about us and our Home Security.

3 years ago

Reply from Vivint

Thank you, Judy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Larry Spanish Fork, UT

Very good, I like the way they do business. Good people. They have called me when something happens. They are very good to work with . And they don't cost a lot for the bill every month. I would recommend the to anyone else. So what else do you want.

3 years ago

Reply from Vivint

Thank you, Larry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Heather Kyber Oak Grove, MO

Vivint is awesome. I wasn't happy with the provider that I had, but their customer representatives were very information and patient with all my questions. The equipment doesn't seem to hold up to normal wear and tear. We've had some issues with the equipment becoming dislodged or not working properly.

4 years ago

Reply from Vivint

Thank you for your feedback Heather! We appreciate you letting us know about your experiences with us and would love to look into your equipment concerns further. Please give us a call at 800-216-5232.

Apr. 24th, 2020

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Celesta Memphis, TN

After interviewing one of their representative's, I thought they seemed quite good. System works adequately, but it's a little bit more expensive than I wish I needed to pay. Whenever I've had questions or requests, they quickly get back with me and very polite about it. They know what they're doing.

4 years ago

Reply from Vivint

Thank you for your feedback Celesta! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Steven Chicago, IL

Price was reasonable nd they had everything I needed - I like the doorbell camera. Gives me complete security from front door to back door. It also covers my windows and garage if someone tries to break-in. Vivint gives me great coverage for the whole house.

4 years ago

Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear how you're enjoying your system and appreciate the opportunity that we have to protect your home and family. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Alice Cantonment, FL

Always very helpful very courteous very professional when I have to talk to them on the phone. I think it's a fair price. I feel like they're looking after me all the time. I've hit the panic button by mistake a couple of times and they call me immediately to see if I need help. I just feel really secure with them.

4 years ago

Reply from Vivint

Thank you for your feedback Alice! We are so glad to hear about your experiences with us and appreciate the opportunity that we have to protect your home and family. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Major

People here are quite courteous, professional, and tend to be quite cordial. If something is happening, I am going to be alerted and you want to follow up. Unfortunately, we've had several false alarms. Vivint has called and said they know everything is fine but they wer following up anyway.

4 years ago

Reply from Vivint

Thank you, Major, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Kakwasi

The equipment works well and the only time it doesn't work is when I need to change the battery. I really like being able to see who's around my property on the camera. Customer service is responsive and fast and they usually work things out.

4 years ago

Reply from Vivint

Thank you, Kakwasi, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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James

Their customer service is excellent. Anytime we've had questions they've always answered our questions politely and helped us get any problems that we had called. The minor problem that we've had with the equipment we've had to call in and they've been able to walk us through and got them back up and running.

4 years ago

Reply from Vivint

Thank you, James, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Daniel Brooker

I like the way everything is integrated and that it's not all these individual things that all have these different apps you have to try to keep track off. Any time I've ever called having issues they were able to take care of it.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experiences with us and how you're enjoying controlling your home from a single app. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Kim

They're prompt, they're courteous. When we did have an issue, th ey sent somebody out right away and we were able to get it fixed. It's easy to use and things work well together. I like that we are able to monitor it from pretty much wherever and we can set it from wherever.

4 years ago

Reply from Vivint

Thank you for your feedback Kim! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Dawn Clay (Marlene)

Somewhat confusing at times. Something always seems to go wrong. Right now the water sensor is offline. Before that, one of the senses kept falling off of the wall because it was never put up correctly. Then the doorbell was offline. Who knew you had to change batteries in the door lock thing? Minor things, but nerve wrecking. Also the technicians left all the wires sticking out of the box located in our basement. That wasn't good.

4 years ago

Reply from Vivint

Thank you, Dawn, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the sensors further. Please contact our support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Kim

They came around and they offered everything that we wanted in a security company. You can access it from anywhere. I've never had any issues with the equipment. I have had some billing issues and it took me awhile to get it fixed.

4 years ago

Reply from Vivint

Thanks for the feedback, Kim! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Donna

When I travel I can make sure my home is secure by looking at it on my phone. When I call I get my issues solved. They should explain to people at the very beginning that when they order their panel, if they think they want more cameras in the future it's best for them to get the panel that will allow the maximum amount of cameras they want to install so that they can update later. I was not told that so I had to purchase a whole new panel when I wanted more cameras.

4 years ago

Reply from Vivint

Thank you, Donna, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Lenette

I like all the features. If I have a problem they do send somebody out to take care of the situation. The only thing I have an issue with are the wires for the security cameras. I would like them to go up into the attic instead of down the wall of my room.

4 years ago

Reply from Vivint

Thanks for the feedback, Lenette! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Sydney

Better technology, much more convenient. We had ADT but Vivint had better technology and it was more affordable for more features. I wasn't able to use an app with ADT. I love the app because I love being able to check remotely when the doors have been opened and closed. I love being able to set the alarm remotely and turn it off remotely.

4 years ago

Reply from Vivint

Thanks for the feedback, Sydney! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020