Vivint
Verified
9.4
Overall Score
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Verified Customer
Review Source
Sue Bennett Lake Charles, LA
Forgot to disarm my system one night and went outside to let dog out to walk,,, heard my system screaming and Vivint was on my base monitor calling out to me to see if I was ok,,, they had already contacted my daughter and were a few seconds away from calling local law enforcement
11 months ago
Reply from Vivint
Thank you for your feedback , Sue! We are so glad to hear about your experience with your services and how you're loving your system.
Jan. 27th, 2021
Verified Customer
Review Source
Parul Fresno, TX
Love the app and easy use of features. Only issue that I wish they would work is the ability to snooze the camera activity. For example when you are working outside or kids playing - camera is constantly whistling and pinging you. It can be very frustrating.
11 months ago
Reply from Vivint
Thank you for your feedback , Parul! We are so glad to hear about your experience with your app and how you're loving your system.
Jan. 29th, 2021
Verified Customer
Review Source
Craig Stoughton Kyle, TX
I like the panel and the thermostat, and the camera, however, the doorbell with camera are lacking. First it would be nice if the doorbell would hook up to the original doorbell for sound since the panel is not very loud. Also, it constantly loses connection with panel, which isn't very good for a doorbell since you do not know if someone is at the door.i also was double charged and even triple charged some months on my bill since July. Hopefully that was resolved.
11 months ago
Reply from Vivint
Thank you for your feedback , Craig! We are so glad to hear about your experience with your system and how you're loving your system.
Jan. 29th, 2021
Verified Customer
Review Source
Anikitia Abram Kathleen, GA
Vivint has allowed my husband and I to feel safely assured to leave our teenagers to attend virtual school while we work. Having cameras all around our home and setting up virtual lock in (setting the alarm)helps my children feel safe while we're at work
11 months ago
Reply from Vivint
Thank you for your feedback, Anikitia! We are so glad to hear about your experience with your cameras and how you're loving your system.
Jan. 30th, 2021
Retired Marine Jacksonville, NC
Vivint delivers five star service with state of the art equipment, at affordable pricing. I speak from experience. I've been disappointed by other companies, that charge too much for equipment that they burden you the customer with installing. Not Vivint. Vivint has friendly and knowledgeable installation experts, that will quickly have your security system online and operational in no time at all, giving you a piece of mind knowing that all of your security needs are covered 24/7. Vivint offers excellent financing at little to no interest rates. Vivint's dedication and commitment doesn't end when the security tech leaves. In fact, that's only the beginning. Vivint values your opinion, and strives to improve in every way to ensure your security and safety needs are well taken care of.
8 months ago
Reply from Vivint
This is great feedback, Retired Marine! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.
May. 22nd, 2021
Verified Customer
Review Source
Happy Camper Argyle, TX
Excellent customer support and equipment is high quality! They do stand by their products and will replace them if needed. The app could use some work for IOS users as I have experienced some bugs. The option to pay up front is great, however it will hurt the wallet a bit. If you pay up front the monthly monitoring fee is very low. The equipment will not work if you stop paying so keep that in mind. Overall great company, products, and support!
1 year ago
Reply from Vivint
Thank you for your feedback! We are so glad to hear about your experience with Vivint and how you're loving your system.
Jan. 19th, 2021
Verified Customer
Review Source
S Saint Petersburg, FL
Vivant has responded to all of my requests in a timely manner. All of their sales people, telephone supply and service technicians are very professional snd I have high regard for all of them. The biggest issue with the company that I have had is they try to trouble shoot over the phone too often and too much. I'm not sure it's due to Covid19 and pandemic but I have called needing service and I have to beg and plead to have a service person sent to my home. They try to get the customer to fix things that truly require a professional who understands security installation. Once I had to take a picture of a door jamb and the company thought they were helping by sending me the part- which was the wrong part anyway and had to send a service technician anyway. It's a waste of time!! On the positive side, I love the phone app and ability to open snd close my garage snd front door remotely! I think the service technicians are friendly, trained well, neat and tidy and very helpful!!!
1 year ago
Reply from Vivint
Thank you for your feedback, S. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 30th, 2021
Verified Customer
Review Source
Mr. James Carl Shields, Jr. Baltimore, MD
I would like for Vivint to do an independent review of its initial customer service call in lines. As a consumer I find it most prevalent that in calling into large company one speak or shall I say it an automated phone answering service. This service often when a caller is seeking to speak with a Person younare given another phone number or link sent to you to go to. Then there you dealing again with AI. You spend so much time being routed to everywhere but what you requested through the initial call. I believe if calls are recieved by a Person the caller would spend less time on a call to resolve the caller's problem. Thank you. I would like tonhear by about this issue that is near to my heart as I consider myself a true customer service oriented observer in all aspects of dealing with call backs to all companies.
1 year ago
Reply from Vivint
Thank you for your feedback , James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 31st, 2021
Verified Customer
Review Source
Jersey Calaycay Nurillo, TX
Vivint's products rival the brands out there in terms of quality. The app is easy to use, as well as the touch screen control center. The customer service, however, far exceeds any other company in the industry. I've had 3 different alarm companies, and after switching away from Vivint, I could not wait for my contract to end so I could switch back to Vivint. Cheaper service means exactly that. Vivint offers more for theirs.
1 year ago
Reply from Vivint
Thank you for your feedback, Jersey! We are so glad to hear about your experience with your services and how you're loving your system.
Feb. 1st, 2021
Verified Customer
Review Source
John Luttrell
The convenience of the system is good. The system has worked well. I was impressed with the capabilities of the system. On the up front of the installation the that I did was allow myself to be pressured into a contract without fully understanding it's content and the length of it. I played a spent alot of money up front for the installed equipment to keep the monthly payment down. I did this before fully understanding the contract and how long it lock me into it. The system works good but perfect. The picture clarity is not what they made out to be. I guess because digital zoom is not the best quality, but they are good as long as you don't need to zoom in for clarity. I like the overall performance of the system. Just disappointed in the camera quality. So far I haven't needed customer service.
1 year ago
Verified Customer
Review Source
Anonymous
Their interface is really nice on the control panel. I like the convenience of having both the control panel and the app on my phone. I've called customer service several times and the people have always been friendly and helpful. Everything works great! I've had other security systems where there are false alarms and that never happens with Vivint.
1 year ago
Reply from Vivint
We're so glad the system is working for you! Thank you for sharing your experience.
Dec. 10th, 2021
Verified Customer
Review Source
Robert
On the few occasions I've had to request customer service, they've been helpful, informative, and eager to answer my questions and sort things out. I find that the outdoor cameras are very sensitive, but everything else works brilliantly. Their service technicians are very thorough and whenever I've had one out here, they routinely check every sensor and monitor everything regardless of whether the issue is fixed or not.
1 year ago
Reply from Vivint
Hi Robert, thank you for your feedback! We're glad to have you as a loyal customer.
Dec. 10th, 2021
Verified Customer
Review Source
Leigh Ann
As long as it keeps going the way they are going now, I would refer them to anybody. In the past I did not like Vivint but they have changed dramatically. They seem to be more caring than they used to be and that helped. Everything works really well and it is easy to use the app and everything. Knowing we’re protected is great. I have a ninety four year old mother and I am care giver for her so when I leave and the alarm in on, I feel very comfortable.
1 year ago
Verified Customer
Review Source
Dustin
It's easy to use. The equipment is good and the cameras are good quality. I like being able to arm and disarm my home from anywhere and being able to keep an eye on who comes in and out of my house. Their customer service is always right on time anytime the alarm goes off, they call me within 2 minutes. It has only happened once when my girlfriend forgot the code.
1 year ago
Verified Customer
Review Source
Stephanie
It has been an excellent experience from the sales staff to the installation. This system was ideal as shortly after getting it installed, I had an intruder come to my home. My doorbell was able to record who was snooping around my house and I was able to share this with the police in the event that they came back around again. It has made me feel very safe.
1 year ago
Verified Customer
Review Source
Evelyn Berry
Vivint is a customer-friendly. system. I like being able to control my system from my mobile phone when away from home and being able to see who is at the front door. And, Vivint was still operational and working fine during a power failure at my house. I also like the feature that announcing when any of my doors are opened. I love and trust the Vivint system.
1 year ago
Verified Customer
Review Source
Nichole
We switched from ADT to VIVINT a few months back. We only had the key pad with them. A VIVINT rep came out and showed us all the new things the offer and for just a little more money a month, we had an updated security system!! We LOVE IT!!! We can view from our phone when out to see what’s going on in our home or yard from various angles. It’s a great service and company and they were able to install the system the same day!!
1 year ago
Verified Customer
Review Source
Sherry
It’s pretty good. I also have ring bell. However, my other alarm allowed me to hear entry Or openings while I was in my bedroom. This system has the main box downstairs, but the repeater box upstairs dies not talk. Is it possible fir the bedroom to have a control box like my original system. This was a surprise to me because I thought you were making sure I had the same capabilities. I was disappointed when I realized o list capability.
1 year ago
Verified Customer
Review Source
David
The picture from the camera is great. You are ale to see anything that goes on in your front yard. It also has a motion detector. The sound is loud enough for you to hear it even in a two story house, even with the doors closed. Every time I’ve called with an issue, which is rare, they were able to fix my problem as soon as possible. It is great.
1 year ago
Verified Customer
Review Source
Brooke Cook
We've had an awesome experience. The technology and service is great. We also have peace of mind knowing that we are protected especially with all of the happenings in society today. We've never had an issue and when we've had questions they've always been super efficient and friendly. The set up team were amazing as well. We definitely recommend this service.
1 year ago
Verified Customer
Review Source
Charles and Jamie Roberts
Installed Vivint security system. We met them as a door knocker. We had been needing a new service since we got rid of ADT. We hired them that day and he had an installer there that day. It took all day till about 11pm to get everything done. We feel secure now to leave the house when we go camping. All the cameras can be easily accessed from our phones at any time. We love it.
1 year ago
Verified Customer
Review Source
Steve Scansen Lancaster, CA
Vivint is an outstanding company with outstanding security system. The control panel is so much bigger than most. The doorbell camera is awesome. So clear and easy to converse using your phone wherever you are. The online tutorials are excellent and if you need extra assistance their customer support team is amazing. Love everything about this company and refer to friends and family every chance I get.
1 year ago
Reply from Vivint
Thank you for your feedback Steve! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Verified Customer
Review Source
Peggy Mott
excellent!! any trouble with equipment is taken care of in a more than timely manner. when an alarm is triggered their response time is immediate! a few weeks ago my "I've fallen and I can't get up alarm was triggered" In six minutes an ambulance was at my door!! It was a false alarm but if it had been real I would have been taken care of in enough time to probably save my life!!!Remember I said 6 minutes and I live in tje 7th largest city in the country!
1 year ago
Verified Customer
Review Source
Linda
One December my alarm went off at 4 o’clock in the morning and I got a call from Vivint right away, telling me my window was broken. She stayed on the line with me and called my local sheriffs. A random bullet had shot through my window. I would never had known it had happened because it is high on the ceiling and hidden by a roman shade if it were not for the alarm.
1 year ago
Verified Customer
Review Source
Michele
I've been able to kind of navigate through the system with no problems. I can turn my security on and off wherever I am. I could be in Louisiana and I can arm my house or disarm it and I can also see who's at my house and can talk to whoever is at my front door when there's deliver. They are working with me on the camera equipment and I like the idea of being able to have it on my phone. I gave a customer service rep a hard time but they hung in there with me and they resolved all the issues I had.
1 year ago
Reply from Vivint
Thank you for your feedback Michele! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Jul. 16th, 2020
Verified Customer
Review Source
Megan
They have always been very polite any time I needed to speak to them. They have always tried to help us solve the problem or get things scheduled. The cameras are either too sensitive or not sensitive enough and have to be restarted periodically. It's easy. Everything available in the app and the monitor on the wall when you can see everything outside is super aceptable.
1 year ago
Verified Customer
Review Source
Tony
One of my co-workers had it and my house was broken into and you guys came with three trucks installed it in like two days it was amazing. Vivint is a good value and works well. It is easy to use - when something goes off they call right away so it gives you a sense of security. Every time I've called with a question, they answer right away and there is no hesitation.
I think all the equipment's been good I had one of those little centers in the north fall off and retake the back on that's the only thing that's ever been really bad its good.
1 year ago
Reply from Vivint
Thank you for your feedback Tony! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Jul. 13th, 2020
Verified Customer
Review Source
paul B Williams Denver, CO
I'm with Vivint for almost two years now and it is the best choice I have ever made when it come to home security I could not ask for better, no matter where I am it feels like at home, I can see everything that is happening at home and also talk to whoever is at my door from my phone its like I never leave.. customer service to me is always great, I would recommend Vivint to anyone who is looking smart home security if thy are looking to feel comfortable at home and away.. Vivint is the best way to go.. I am one satisfied customer...
1 year ago
Verified Customer
Review Source
Ebony
I like everything. I like that I'm able to use it from my mobile phone and the features that they offer their customers. I like the prices more than anything. Their customer service is always friendly. Their reps when they come out always solve my problems. I've never had an issue where something couldn't be resolved. Their equipment is always updating. They're always finding ways to improve it and it's always affordable even though it's improving.
1 year ago
Verified Customer
Review Source
Richard
I had them install some cameras and because I had felons break into my home and we caught them but if I had that camera probably would have caught them well in advance. I like the camera because you can view it at any time and it also has a record. If I do have a situation or a problem, I talk to them and everything's taken care of. That's why I've had him for years.
1 year ago
Verified Customer
Review Source
Robert
They are very responsive every time you have an issue, they are quick to respond and resolve it. The system is efficient and we feel secure. I like the camera feature and that we're able to who comes in, who goes out, deliveries. Also we're very impressed that it's connected to our temperature in the house thermostat, so we've been able to stay a lot in terms of electricity our power bill.
1 year ago
Verified Customer
Review Source
John
The simplified instructions are easy to follow and if I need help immediately I can pick up the home phone and call the representatives and they will give step by step instruction to help solve my problem. Would recommend to any customers that are interested in a good quality security system. Vivint stands ready to provide your needed information to help solve your problem. The system is simple to operate and I'm a elderly person and I can easily follow the instruction they did it provided.
1 year ago
Verified Customer
Review Source
K.
I've had a lot of my equipment for 10 years at this point and it's still working with no problems. Every time that I've had to contact them for anything they were able to resolve my issues right away, and I've never gotten less than what I felt like I was entitled to. If something went wrong or if one of my pieces of equipment broke, they've always been able to come through and make sure that everything is working. They've always been ahead of the game and ahead of the curve in terms of technology and types of equipment that they offer. I could not be happier.
1 year ago
Verified Customer
Review Source
Meridith
We've had a problem and they took care of it right away. We had one problem and they were out here promptly and took care of it and then the lady that came out was very experienced and she explained things to us more thoroughly / more in layman's terms. We learned some new things about the system that we didn't know before. When we leave, we can lock the house. We just feel safer in the house with all the bells and whistles and we can just tell when people are coming and going and we just like it.
1 year ago
Verified Customer
Review Source
Andrea
As a senior citizen, I can see the buttons and it's easy to operate. I have shown my security system and cameras to several of my neighbors, I'm very pleased with my monthly payments and pleased to feel secure in my home with the equipment that I have. Vivint is very affordable especially for senior citizens. And every time I've called in for assistance because I've forgotten something, I immediately received help. customer service be very patient and my call in answering all of my questions.
1 year ago
Verified Customer
Review Source
Anthony
If they call or if the alarm goes off or if there is something out of the ordinary, they give me a call let me know what's going on. Everyone is very professional. I like that there are no wires for the cameras, there's no wires for the motion detector, or the smoke detectors. The alarm uses a lot of batteries and they're a special battery you can't just get at Walmart, you have to go to batteries plus to get that kind. It's a good price.
1 year ago
Verified Customer
Review Source
Gilbert
I had ADT for over a decade and now I'm totally disappointed with their service. I was looking for a new company and I found Viving had all the features that I was searching for so I wanted to give them a try. I manage two homes with Vivint security via the internet and I found the system to be quite robust and responsive to my needs. Customer service listens to concerns and addresses them in a timely fashion.
One suggestion would be to let their existing customers know of any new features or capabilities that are introduced or made available to the company.
1 year ago
Verified Customer
Review Source
Steven
I've had positive interactions with the customer service the few times that I've had to interact with them. The equipment covers all the bases as afar as what I need for my home. The pricingn is totally expensive. Originally I had a contract for about 42 months and I understood that the pricing would cover the leasing of the equipment but I expected that after the contract was done, my pricing would fall because the equipment has been paid off and I would mostly be paying for the service now. But the price has not dropped so I actually need to get in touch with them to see if I can reduce my monthly payment.
1 year ago
Reply from Vivint
Thank you for your feedback Steven! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Verified Customer
Review Source
Karen Nonies Albuquerque, NM
I love the new Smart Home System! We can rest easy at home and the system alerts us to people or pets walking by. With the DVR we can look back on the events. My husband hated the system at first, but now loves it. (He's not a tech person). If I have to call support, they are always ready to help. What I like best with our new system is if you are away when an alarm goes off, you can cancel any responses to it if you can see on your phone there was no threat. We've had Vivint since 2009.
1 year ago
Reply from Vivint
Thank you for your feedback Karen! We are so glad to hear how you and your husband are enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.
May. 15th, 2020
Verified Customer
Review Source
Doris
If there's any concerns they are very quick to respond to them, to call me and check inwith tme. And if I have any issues they've very helpful and try to help me solve any issues that I have. The system works very well. The only issue I did have was that apparently their batteries and stuff are secure inside the door, not on the outside but with the help of a Vivint service person I got that figured out and he helped me.
1 year ago
Reply from Vivint
Thank you, Doris, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.
May. 15th, 2020
Verified Customer
Review Source
Anonymous Oregon, WI
The equipment is good but door sensors where they put it on my back door, one fell off. It just isn't good quality. I would hope that they get their sales people to be more truthful because he told me all these things that weren't quite true. When the installer came a lot of things I thought I was getting once available to me, I couldn't get. Window loks were going to be fifty dollars a piece and she didn't explain any of that. You said to get the system and all this and I could have window locks and I should have been conscious of it because he didn't ask me how many windows I had but I thought maybe if they secure you it's the same but I had to get glass brakers in order to feel safe.
1 year ago
Reply from Vivint
Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.
May. 15th, 2020
Verified Customer
Review Source
Paula Memphis, TN
They really try to help you when you're having a problem. If they can't help you, they would let you chose the right technician that can help.
The cameras are good. The only problem I have with it is that I wish they could record 24/7 - all day and all night - because you never know where somebody might try to break into your house. I like that I can look at my cameras and see what's going on in my neighborhood.
1 year ago
Reply from Vivint
Thank you for your feedback Paula! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.
Apr. 24th, 2020
Verified Customer
Review Source
George Ogden, UT
When they came to my door, the guy gave me a presentation. I liked the features - especially that the doorbell camera records really great.
Every time I've talked to them it's been a good experience. They are vvery courteous and very professional and they just they listen. I had a a small smoke fire in my home and the fire department was called. They were right on top of it, not just calling me but calling everyone that I have on my list. Vivint is honest and trustworthy.
1 year ago
Reply from Vivint
Thank you for your feedback George! We are so glad to hear about your experiences with us and hope that all was well with your home when you had that fire. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.
Apr. 24th, 2020
Verified Customer
Review Source
Hertha
Never had any problems with this. I like the setup and that you don't have to run to a box to shut off the alarm when you come into the house. Instead, it just would go off when you unlocked your door. I also like that I can monitor from my phone.
I'm very pleased with how quickly they responded when there was an alarm - whether it's throught hte box, or text. That's wonderful. I've always gotten a response when I needed one and they've always been very helpful.
1 year ago
Reply from Vivint
Thank you for your feedback Hertha! We are so glad to hear how you're enjoying your system and about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.
Apr. 24th, 2020
Verified Customer
Review Source
Tammy
We had a bumpy start with Vivint because our installer did not do a quality install. However, the company sent out their own in-house installer and reimbursed us for the stucco we had replace because the error. We have had Vivint for about 2 years and I have been very pleased with the product, customer service and in-house technichians. I love my doorbell camera and the app the most. I would highly recommend this company and products to anyone.
1 year ago
Reply from Vivint
Thank you, Tammy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.
Apr. 23rd, 2020
Verified Customer
Review Source
Richard
We can monitor the inside and outside of our house when we are away. It all works great. There was a billion questions when I first set up my system. They gave me an invoice and then the balance due on my web account was much higher than the final invoice that I was given. When I called to ask why, no one could answer me. It took like three weeks before there was somebody there who could look on it and see that I swapped out a higher quality camera then I originally got. It took him a long time to figure out my billing question.
1 year ago
Reply from Vivint
Thank you, Richard, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.
Apr. 23rd, 2020
Verified Customer
Review Source
Chad Rio Rancho, NM
I can be anywhere and access it to get in. If I need to take the dog out or if my mother needs to get in to get clothes for our son while my wife and I are at work. I've had techs come out a few times because of equipment issues and they've been knowledgeable, courteous, and understanding. The techs on the phone they've been great they've been knowledgeable and courteous and try to help fix the situation before we had to call a tech out.
1 year ago
Reply from Vivint
Thanks for the feedback, Chad! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.
Mar. 9th, 2020
Verified Customer
Review Source
Roger Coalinga, CA
It's not fast when connecting to my cell phone. The app is user friendly. I had an issue and they responded pretty quick but it took them three tries to fix it. They kept saying it was a bad sensor when it was actually the panel and I had to tell them either replace the panel or take the thing out. It has worked perfect since. I do like their higher end cameras better than their lower end cameras, I have two of each. The higher end camera has a wider view and higher resolution. I think they need to stress to their customers the amount of speed they need on their internet. I'm in a rural area so internet is difficult.
1 year ago
Reply from Vivint
Thank you for your feedback Roger! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Verified Customer
Review Source
Ricardo
There's no contract. I love the smart home feature. The cameras and everything are good quality. They are always able to help me out with any issues. There's never a no. There's always a way to solve the situation. They should have a website where you can see prices, discounts, and upgrades. I wanted to add some cameras a while back but they told me the monitor I had wasn't compatible and I'd need to buy a new one at full price.
1 year ago
Verified Customer
Review Source
Kenneth
I really like everything. I've gotten it to work fine and have no problems with it. I like the equipment, it is nice not having trouble with it. I've actually added new things and are thinking about adding some more cameras. I like that I can watch over the house on my phone just about anywhere in the country. Every time I call them, they take care of me and have always been very nice.
1 year ago
Reply from Vivint
Thank you for your feedback Kenneth! We are so glad to hear about your experiences with your system, including your new devices. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 5th, 2020
