Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
The system has been fine. However, I am not happy with the cost on the contract versus what the ales rep told us the total cost would be. The sales rep stated the entire system would cost around $800 total, wo-thousand dollars. There is no way on Earth that the equipment we have costs that much! 1 security camera at the garage, one doorbell and the panel, over $2000! That is crazy
Danyale R Parrish
Very good & effective in deterring people who approach the property. Feel safe in home and when away from home.
System works great. My complaints are how fast the thermostat batteries have to be changed and how often i have problems with my camera over the garage.
Poor customer service and long waiting times on phone calls
Quentin G Stephens
Great experience. Not one issue major nor minor.
I love it. Allows me to access everything in my home and is flawless.
Great service and good clarity. Works as advertised
Great! Very efficient system. Much more reliable than ADT system.
Horrible- i scheduled to get a door lock the rep told me he was coming and never came. Then I called customer service for assistance and still no help
im not happy, I have several issues was on the phone close to a hour they transferred me and I was disconnected
Not good I have a few complaints. Some of the products do not work tired to trouble shoot myself couldnt get it to work called customer service they could not help. Wanted to return said product ive been given the run around. Now I'm moving to a new address was told I could have someone come out and take equipment down and take to new home free of charge. NOT TRUE I'm being charged a fee to do this so over all I'm am very very disappointed and annoyed with vivant .
worst service and quality of products i have ever had
I have felt that it has been a great experience. Quick install and good return service. I wish the MyQ worked.
Below average at best . the salesman sold me things I didn't,even know about . I called and another man came to my home ans was "surprised" at the quality of thw work .
It has been very good thus far. I have gotten support when I needed it. The system operates well.
David Haygood Sr
It's been alright, I have been experiencing my garage door opening on its own when I am on the app.
I like the service but was told I would get reimbursed for early termination fee of my previous supplier and was never reimbursed. Was told they could n't except the bill that I showed them which was the only one my provider sent me.
Some aspects are great but then when you realize you spent so much money and you could have don't it on your own for 1:4 of the price it's disappointing. We got a garage door thing and it didn't get installed at service so that was a pointless buy as it still hasn't been. Wish we would have saved our money.
Have had a lot issues. System was not complete when put in.
Equipment quality, customer service and dependable.
Paul E Fulchino
Fantastic service on all dimensions‚ quality of cameras, thorough content and reporting , responsive Cust support
Not happy that it's not on a cellular service like we were told!
Still having problems with the smoke detector going off line. Have to reboot everyday
average customer service and follow-up. Feel that the salesperson was less than honest.
Clear picture of front and back porches. Easy to set alarm.
Decent. The battery in the door locks have to be changed alot even when using name brand batteries and hardly used.
Ed Gray GRAY, not GREY
Poor! First words from salesman: "I'll give you $200 for the Ring doorbell". 8-7-20 Still not received!
Salesman lied. Don't trust that they will pay off your current system fully
It has been some of the worst experiences that I have ever dealt with. I would not recommend this horrible company. They promise one thing and never go through with it. I have lost money because the customer service department ignored my multiple calls about canceling my service before the free trial was over.
Every other month something has been wrong.. 1st it was my panel then my locks .
Confused on some things. Thankful the reps I have called for help have been professional, curious and kind.
I would not recommend Vivint to anyone. I was lied to and mislead when originally getting the system. I have had the system in place since March and now one of the cameras has multiple time slots that state ‚Äúvideo not available". What is the point of having a camera system that you can't go back and retrieve video from? The panel disconnects from the internet every month or so and I have to reboot the entire system multiple times to get things working again. I have no issues with anything else that is connected to my internet, only the Vivint system.
Not good at all .. camera night vision got blurry after one month. I was asked to do the repairs befor anyone would come out. Also I have not got my referral cash. Just not happy will be leaving soon!
We've been pleased. The person who sold the service, the installer were both forthcoming answering all questions. They were friendly and easy to be with. So far, there have been no issues, but I would expect their service at the time when problems appear to be the same.
They respond guickly. They answer my questions very quickly.
Pressure sales man, came to my door after 8pm and really used some intense pressure to get me to sign up when he and I both knew that I didn't want to. He didn't care about me, just making a sale. He had people to my door within 30 minutes installing equipment until 11pm which I did not appreciate. When I said I would be flexible with the install date, I didn't mean immediately that night. I was given no time to think about the offer and forced to sign while he was at my door. Luckily I was able to cancel and have the product removed within 3 days at no expense to me. It was an unpleasant experience.
Great, the technician was so nice and helpful. I wish I could Romberg her name, she gets a 5 out of 5!
; the service tech who installed system was tacky when he cut out wall. Listed name on bill isn't my name
Latonia Jean Clark
My experience with Vivint is that they are consistent with giving accurate or continuous information with regard to the alarm system
Tried to get my Vivint car guard to change to my location not some other location.
I can't anyone to help me resolve an issue that I've had for the last two weeks
Karen and Mike Vaughan
Horrible, we have windows that are not connected we have called Vivint for Customer Service no Help just want a service man!
Just ok, not thrilled. They are not very forthcoming about prices and it's difficult to use costumer service.
My experience has been great throughout the entire process from sales to installation to customer support.
I'm definitely not happy with my Vivint experience. The equipment is great but I don't have the same functionality as my previous system and am paying for equipment not in use.
Great, equipment everything works as advertised.
The motion detector doesn't pick up individuals every time when they enter my yard and there's always a delay when trying to view cameras
It's been great surveillance & awesome notifications! I like when I get notified when a package gets delivered.
Don't like it at all. Too inconsistent front door won't lock
We love the system, the keyless entry is the best since sliced bread. access to lock door from cell is another great feature among cameras w/audio capability