Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
Vivint offers security systems that are professionally installed by a technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
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In protecting my property and responding to alarms Vivint has been quick. However, it took some time to resolve a problem on the operation of my equipment. And I feel the company should replace batteries even if I must pay for them. In the booklet of operation there was supposed to be a three year check and this would take care of some problems.
Vivint has given me real piece of mind knowing they are monitoring my home when I am away. fast response from thier monitors gives me a good sense of security.
Very Good, recomanded Vivint to my son and my sister.
Amazing, they have always been friendly and have helped me out with any issues I have had!
Solid performance day in and day out, above and beyond attention to details
It has been fine. Always able to get someone when I call. Take care of issues in a timely manner.
Doesn’t record for the whole activity, I need more time record and when the Electricity went out for 30 minutes I could not see anything through my phone
Reply from Vivint
Jul 15, 2020
Thank you for your feedback, Lorraine. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232
Fantastic service and excellent equipment!
Great!! I really like the idea that I can look to see who is at my door.
Excellent well love they system especially the video the two way I love customer service they have patience with u.
not very good, I have not been able to access my account online
Reply from Vivint
Jul 15, 2020
Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.
Great Company I feel very secure and safe. Excellent response time
It is a good system,everything is great quality
Great service thst gives my family and myself piece of mind.
Good system, good service.Far better service than others I have used.
John Lukawesky/ KenWatson(son)
Love it. Very quick responses. And not hard to learn and no worries!
Fantastic product and service love everything about it!
great service quick response great customer service
Good system, easy to program. Satisfied with purchase.
Excellent. They have always been very helpful any time I had any problems.
Their service has been great! Customer service is very knowledgeable and kind. I would highly recommend this company!
Great, easy to deal with. More words to complete survey.
So far so good there have been a few minor glitch’s
Very responsive and helpful when I had problems or concerns
Staff is knowlegable and helpful. They take time to explain all the products and services.
Great, I love the service. Helps me to feel safe at home and when I’m away from home.
Called Vivint for a quote on their home security system because their website show what devices they have but does not show the prices. So I call and ask for their monitoring rate, the guy say it depends on what devices you get. So I clarified that, the more devices you get the higher your monortoring rate will be, he said "pretty much". So I read out all the devices I needed, instead of giving me a qupte he explained about how their monitoring worked then asked for my address, I ask, what you need my address for your rate depend on where you live? he said, "pretty much". I gave him an off the wall address in my area, then he proceed to say he needs to run my credit and ask for my DOB. HOLD UP! I asked him, "why you need to run my credit just for a quote, I'm not giving you permission to run my credit, that inquiry goes against my credit, if you need to run my credit just for a quote, GOOD-BYE! I hung up the phone. This company is bias, rates depend on your address and apparently your credit. They do not offer FREE Quotes as stated, the cost is the inquire on your credit report.
Reply from Vivint
Jun 08, 2020
Thank you for your feedback Lisha. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232
Was talking to the initial representative and I informed that I was purchasing a home, meaning I am days from closing on my BRAND NEW HOME and they hung on me stating stating I am not worthy of their service.
Reply from Vivint
Jun 07, 2020
Thank you for your feedback Adrian. We appreciate your honesty about your experience with a sales representative and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.
My camera's keep going off line. When the technician fixes one things and another issue fomes up. Last month put cametas back on line now cant review recordings
Reply from Vivint
Jul 15, 2020
Thank you for your feedback Ms. Holland. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.
Good only thing is the system not hold more than four cameras
Vivint has been a responsive and easy to work with company.
Good response time. I wish they'd send my 3 LED signs I've been asking for for 3 years.
Thomas and Lori Karolewski
My wife and I have had Vivant monitoring our home for over four years and we have never been disappointed. We are extremely happy with this system.
Good but still having camera problems and not sure how to rectify that problem.
very true to their word and very helpful when I need support or something goes wrong with the system
Lou Ann Clancy
Only seems to fail when there is an update , but the equipment is outdated.
All of our dealings have been good. We have not had a problem where we needed any help but it is nice to know they are there if we do.
My experience has been flawless. No issues with system. Doorbell camera and sound is good. Really like the cell phone link-up to system. Like the feature I can view live outside especially if I am a storm went throug. I can look real time if damage occurred. Like the system.
service good-app sucks big time-service techs knowledgeable
Reply from Vivint
Jul 15, 2020
Thank you for your feedback, Calvin. We'd love to hear more specific feedback on how our app can be improved.
Great service and staff Always able to answer my questions
Love the service and have always found customer service to be very helpful
Good, except there were a few charges during our new installation that were not discussed prior. Equipment sometimes glitches on the camera or does not sense motion therefore does not record footage. Also monthly self monitiring price was increased with no notification.
Marva M Coleman
The Customer Service Experience has consistently been very satisfied on all occassions
Very quick response time. Helpful phone service. Shows they value Loyalty.
good, no complaints. Staff was able to help with any issues which were few and related to me learning about the system.
Vivint has protected my o'hana and my home for the last 6 years. They are always there when I have questions and will take the time to walk me through any process. I feel safe with Vivint security.
VERY GOOD NERVER PROBLEM I LIVE THE SERVICE
Very happy with the service. If any questions arise, the service tech has been very helpful in helping me understand and resolve the issue.
We have loved having the Vivint Home Security System in our home. We've been a customer since Nov 2015. They recently came out to upgrade our equipment and we added another exterior camera. Customer Service has always been good with resolving any problems which there have not been but a couple.
Dependable security functionality with good remote access