Vivint

It's really good that I can see all my camera angles from my app whenever I want. I have an open service call right now that's been going on for two or three weeks. It seems to take a while to get things resolved.

They've always been there when we need them. I haven't had any problems with it. I feel protected.

It's good quality work. We're supposed to have a doorbell with a camera in it and we thought they would make the arrangements to install the doorbell, which they didn't so we don't have that attached.

Reply from Vivint

Jul 15, 2020

Thank you for your feedback, Janice. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

I like the response. Their customer support and assistance with questions and everything has been exceptional. They're always concerned and trying to remedy the situation or find a solution. Sometimes I have discrepancies in the motion detectors or the sensors but other than that, everything is pretty well off.

I can activate my alarm system to my android telephone, which makes it convenient. They are prompt and have the answers to all my questions. It's pretty easy to work the system and I kind of like it.

Reply from Vivint

Jul 16, 2020

Thank you for your feedback Ernesto! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

They respond well. When I spoke to somebody, it was pleasant. The camera looks like it's pretty good and clear.

They're easy to contact. They have resolved any issue that I've had. I think they're a little bit pricey.

I was with ADT for ten years and they didn't do me any favors, so I thought I'd try Vivint. When I talked with Vivint, they were very knowledgeable. I've been with them for 5 years now and I wouldn't go with any other home security company now. The best thing is that the system is wireless and up to date.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Colleen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

We've had Vivint for quite awhile. This is easy to use. When the installer was out here, he was very courteous. Whenever I dealt with them they've been responsive and courteous.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Rosagitta! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

The right price and trusted workers. Good support from the company.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Julie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

I liked the features that Vivint had. The sales person described the features and everything and I like it. We also like watching the camera when we we're not at home.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Alvin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

I like everything about it, but It's too expensive. The customer service is always good.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

The system works pretty well and I feel safe. Sometimes it does give false alarms. The team explains everything and updates me.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

I feel safe. No matter what issues we have we can call and they're there to help.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Paul! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Vivint is very mannerly on the phone. We haven't had any breaks or failures with our home security system.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Susan! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Always friendly quick and efficient. I like the technology Vivint has. They are quick in case of fire alarms. Up to date with technology.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Flor! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

I like their app. Customer service is quick to respond and always willing to upgrade.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Kathryn! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Service and features are good and the system is easy. Company is very responsive and the system we have is reliable.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Jack! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

One of my co-workers had it and my house was broken into and you guys came with three trucks installed it in like two days it was amazing. Vivint is a good value and works well. It is easy to use - when something goes off they call right away so it gives you a sense of security. Every time I've called with a question, they answer right away and there is no hesitation. I think all the equipment's been good I had one of those little centers in the north fall off and retake the back on that's the only thing that's ever been really bad its good.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Tony! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

They always help me and I've never had an issue after I talk to customer service.. It's fixed every time. The hardware has never failed.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Jay! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

They answer all my questions whenever I call and needed it. I think it's the best company because they have cameras and everything. The equipment always works.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Debra! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

They have a good price and service. The ease of the app is the best part.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Cory! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Vivint looked better than Guardian Protection. I've had some trouble with their online chat.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Oran! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Easy to operate and the system works well.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Joyce! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

The app on my phone is great

Reply from Vivint

Jul 13, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

I picked Vivint for the price. The system has been reliable

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Robbin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Anytime we have an alarm or something that goes off they call and check everything - they're wonderful. I like that the minute you open the door say it say the door is open.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Janet! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

When I've called, they've been ready to help immediately.

Reply from Vivint

Jul 13, 2020

Thank you for your feedback Melvin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Clif Dennis I like the Vivint system. But when we hit the wrong thing on the phone, it completely messed up everything. Customer Service is almost non existent. If you call, there is at least a thirty minute hold. I've tried nine ways from Sunday to change my password with no success. It says the PW is changed, but it still doesn't work. Thus, the system is of no value to me. Vivint needs local customer service. I won't recommend until local service is available.

Reply from Vivint

Jul 15, 2020

Thank you for your feedback Cliff. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232. If you experience a long wait time, please feel free to send us a private message on Facebook.

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Vivint is by far the worst alarm company imaginable. Their equipment is all junk, their technicians don't have a clue what they're doing, their customer service is actually laughable. Trying to keep this equipment even borderline operational is a part time job.

Reply from Vivint

Jul 15, 2020

Thank you for your feedback Jordan. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Excellent: Tech support, customer service, equipment, and most of all the people who represent Vivint everyday.

Do not go with Vivint. There are hundreds of other companies that are much better and easy to deal with. Vivint has a lot of hidden contracts and such that they get you stuck in so you can’t leave when you figure out how awful they company really is. Please go with Ring or something else.

Reply from Vivint

Jun 30, 2020

Thank you for your feedback, Sal. We'd like to see how we can assist you with your issues. Please call in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

This company is very crooked, im a truck driver. My wife was soon due to have our baby boy in a couple of weeks. So she let this busniess guy talk her into buying a home security system on jun 7 2018. What my wife was told was it was a buyer agreement for the equipment for payoff in 5 years with 0% interest, we are now in limbo with them trying to cancel this and we are being told it was a 5 year contract also for thier services. We payed off the equipment in july 19 2018, we barely ever use it and the driveway camera missed a lot of stuff and isn't very good. So we just didn't want their services anymore. Im now being told I have to buy out my the remaining months of my contract for $900 at which time i would not get any more services at all. This is very wrong and stay away from this. I did not sign the contract. My wife did and was not told this at all.

Reply from Vivint

Jun 30, 2020

Thank you for your feedback, Calvin. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

We recently bought a home that had Vivint installed when we viewed the home and thought it looked great so we wanted to continue once we purchased the home. We had install set a month prior to move in. We were going to be getting a 300 discount for military and then another 200 (I think ) for being referred by someone who partners with vivint. We moved in on May 15 had scheduled install for the 18th. The day came and went by the end of the day after not hearing from them i called to find out where they were. I was informed that the system had auto rescheduled for some reason and was now set to be installed on the 21st as that was the first available next appointment. Well guess what 21st came and went and as it got closed to end of install time i called. At this time i was informed that it had been cancelled d/t the fact that somehow when it was scheduled it was schedule for some address in Texas. I was irritated they offered to take some money off of product. They then told me that next available was the 29th. I told them i would have to think about it as i was irritated at this point and wanted to look at other options. When i called back that was no longer next available now i was looking at June 4th for install. They told me they would be try to get me in sooner but that did not happen. June 4th came appointment time came to around 330 and had not heard from the install people, mind you i had got a confirmation call the night before. So i called Vivint and i was informed that it had been cancelled. After much complaint, irritation spoke with an account manager Ashley who informed me she could understand my frustration and wanted to make it happen was on hold for a very long time finally found out that apparently this time they had the correct address but it had been cancelled by the technician because he had an emergency and was not in town. NO call from anyone. Ashley assured me that she was in the process of contacting the regional manager for the area to rectify the situation and have someone come as soon as possible for install also took a little more off the purchase price as 10 a month monitoring. However i did not hear back from her and the soonest they were able to get me on for was the 19th of June which i received an email about. I was still under the impression (stupidly) that this lady was trying to reach out and get me in sooner. So i again get a call confirming this install the night before. Day came again close to end of install time 350 have not heard from the install person so i call. This time when i call i am informed that my appointment is for the 20th. I said it is not it was for today 19th have email stating this and got a call the night before extremely irate at this time ask to be transferred to someone higher up that can handle the situation. I was transferred to a man Steve (I think) who put me on hold to find out what happened again apparently this technician had an emergency and was not able to come. He told me that he confirmed install would be on the 20th and could offer me 10 off monitoring fee for an extended 3 months. I told him that this was completely unacceptable customer service and that i would like to speak with someone higher up. At this time i spent the next 40 min on the phone with Naomi who was a supervisor she was pleasant confirmed she would oversee that the install would take place but that they were unable to do it today. I told her this was horrible practice the company was making me feel like an extremely lowest priority. She told me she would take another $100 off the product price bring my total off the product to 1587. However when we went over what was included it wasn't even correct as to what i was originally told i would be receiving so it had to be reworked and although she gave me another discount it would now be 1805. seriously i mean seriously you have got to be kidding me. I said never mind for that price I should be treated with much greater respect and have absolutely no trust in this company to handle any needs if they should arise. I had already requested my security deposit refunded. Never once did i get any follow up calls or calls to cancel appointments. Horrible practice customer service. would not recommend to anybody they dont care about their customers.

Reply from Vivint

Jun 23, 2020

Thank you for your feedback. We understand your frustration and would like to see how we can assist you. Please call us in with us 24/7 so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

After being a customer for six years I renewed my contract for one more year since they offered me a lower rate. When we first got service they failed to follow through on any of the extra devices we wanted like doorbell camera, auto deadbolt, etc saying they don’t get those in Alaska very often. Yikes. So we renewed this last time under the promise they would send us an electronic deadbolt and they said no problem. 4 weeks later no arrival and I called they just ‘didn’t send it for some reason’...2 weeks later we get a refurbished deadbolt missing faceplates. I called and they said whoops AGAIN and after holding another 30 minutes said it would be mailed correctly. They offered me ask a loyal customer’ a referral code LOL So if I refer a friend or family they can give me a credit. Why would I ever after all this refer them a customer?? They didn’t offer to do anything for me after all of these years of service and having paid them over $4500 total now. I’ll never renew again, make sure you hold them accountable if you get service here.

Sales Rep is misleading and you lock in for 6 years and Fortiva is one of their financing Company. I was approved for $2000 for the security system and it was installed the same day, but after further review of the contract I sent a message to Rep. to let him know he wasn't honest with us and to cancel my contract. Did every step within 48 hours. Went back to my Company ADT. I got a letter on 6-16-20 stating my credit was to low... WHAT A LAUGH. Be careful if you do business with them.

Reply from Vivint

Jun 16, 2020

Thank you for your feedback Jan. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sales Rep solicited me on June 2, 2020. The offer was a extended Memorial Day Special of Doorbell camera free if I place there sign in the yard. Once you hear the rest of their sales pitch I they sign you up for a basic monitoring systems without any bells or whistle, not even the door bell camera he started off offering. Was told I had 3 days to cancel with all monies refunded. I tried to cancel day 2 through their customer service and Kyle would not do just that. he kept making different offers none of what I wanted. He tried to wear me down for about a hour of my precious time. Finally I told him I needed to go but only wanted to cancelled. The next day which was the 3rd day, I called again the spoke with M. Williams whom was rude as hell once I told her I wanted to cancel. She started to making other offers as well as it was my 3rd day , I only wanted to cancel and I did not want to be stuck with this Security System. After a back and forth she told me I needed to email a statement about cancelling and she rudely hung up on me. I did send them an email asking to cancel it. It is June10, I still have not heard back from them and no one has come to get this system. They are very misleading in their selling pitch for this product. All lies from beginning of sales presentation to the end. They do not want you to cancel within 3 days like they say. I was not provided with any information about this system. The only thing that was emailed to me was the information from Citizen One their finance company which stated how much this system cost what payments would be. Still awaiting this to be cancelled.

Reply from Vivint

Jun 12, 2020

Thank you for your feedback Shelita. We appreciate your honesty about your experience with Vivint SmartHome and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Professional, helping in a quick manner, friendely

good but just some minor issues. the front never locks without pulling on the handle. the back door lock I have changed the batteries but the lock is still not working and I know I should be calling in to Vivint but have been busy.

Great!! I really like the idea that I can look to see who is at my door.

I have found everyone at Vivint professional and efficient.

not very good, I have not been able to access my account online

Reply from Vivint

Jul 15, 2020

Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Great Company I feel very secure and safe. Excellent response time

Love it. Very quick responses. And not hard to learn and no worries!

They can definitely do better. I still haven't had my issue resolved

Reply from Vivint

Jul 15, 2020

Thank you for your feedback, Robert. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Great service thst gives my family and myself piece of mind.

Amazing, they have always been friendly and have helped me out with any issues I have had!

Good system, good service.Far better service than others I have used.

I'm with Vivint for almost two years now and it is the best choice I have ever made when it come to home security I could not ask for better, no matter where I am it feels like at home, I can see everything that is happening at home and also talk to whoever is at my door from my phone its like I never leave.. customer service to me is always great, I would recommend Vivint to anyone who is looking smart home security if thy are looking to feel comfortable at home and away.. Vivint is the best way to go.. I am one satisfied customer...

service has been very good. WHY!! I gave you all the experience you need for this survey.