Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint Smart Home App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Ping Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Element Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Door/window sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion sensor.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

Vivint offers security systems that are professionally installed by a technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint Smart Home App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

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User Reviews

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3,831 Reviews

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Jesus

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The camera is the best thing about Vivint. I've had a lot of problems with customer support and the equipment keeps messing up. They need to get better equipment because the equipment malfunctions a lot.

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Reply from Vivint

Jul 15, 2020

Thank you for your feedback Jesus. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

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Henry

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Came highly recommended in the area. I think it could be a little bit easier to maneuver on your phone. My only feedback is that they could make the log in on the phone for easier.

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James

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Convenience, easy to use. The technician was very knowledgeable and very helpful when he set it up.

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Trevor

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The best part of Vivint is the app. We've had some issues with the equipment. Good customer service. I guess their pricing could probably become more competitive.

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Anonymous

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We can use it remotely with our phone. We had some problems with power outages and they helped us get things corrected.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Cruz

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System is reliable and so is are the people - they always help me with my problem.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Cruz! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Sandra

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The system works really well and integrates well together.. We really like the way the system works and they've been very helpful in the tech department when we had any issues. The wait times to talk to Vivint have been relatively short and the people I've talked to have been about to help with problems we've had.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Sandra! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Nancy

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I just like the confidence that we have; I think for secure. I've already set it off twice unintentionally. One time I was making some bacon and set off the fire alarm and not only did our next door neighbor call to check on us but the one of the people from the fire department came out to check. We kept hearing a strange noise the other day and I thought it was one of our phones and I couldn't figure out where it was coming from. Finally I went over to the panel and it was saying that the batteries on the glass breaking sensor needed to be changed or were low and I don't know which one of the sensors is the glass breaker so I didn't know what to do about it.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Nancy. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

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Paula

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We get personal contact if our alarm goes off when we're not home. They've always been good, they've always been reliable. We didn't realize the need to replace batteries.

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Mary

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Easy to use. Vivint had everything I wanted. I only used support once and they helped me. They are very courteous and did what I wanted. Quick and easy

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Marie

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This home security system keeps us safe and everything is automated. Customer service is there to help you.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Patience

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I feel secure. I feel like Vivint is very prompt each time I contact them. They are prompt if the alarm goes off and I always get someone to help me resolve my issue.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Patience! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Michele

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I've been able to kind of navigate through the system with no problems. I can turn my security on and off wherever I am. I could be in Louisiana and I can arm my house or disarm it and I can also see who's at my house and can talk to whoever is at my front door when there's deliver. They are working with me on the camera equipment and I like the idea of being able to have it on my phone. I gave a customer service rep a hard time but they hung in there with me and they resolved all the issues I had.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Michele! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Matt

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Every time I've called they've been very helpful and answers for me. I like the technology and the sales rep I worked with was good in finding solutions for all my questions. That it can be controlled over the internet.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Matt! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Justin

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Easy access to customer support. The equipment works.

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Jackie

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I like that it's wireless. They came as soon as they said they would.

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Wendy S

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Right now my system is not working. It keeps saying low battery.

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Reply from Vivint

Jul 15, 2020

Thank you for your feedback, Wendy. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

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Lea

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Sometimes our equipment is over sensitive, like when a dog barks and it makes the windows rattle it'll set the alarm off. They always call us right away if there's an issue.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Lea! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Ryal

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The system works good and is easy to use.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Ryal! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Shelley

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Customer service follows through. It's easy to use and has good value.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Shelley! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Millie

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They are easy to talk to. The system is easy as well.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Millie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Larry

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They always answer my questions and stand behind their equipment. I like the door camera.

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Tamara

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I do have problems with my doorbell camera from time to time. I get all my questions answered when I call in. I don't have to wait long.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Tamara! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Paul

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I like that it works. It gives me security.

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Brian

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Their customer service is great. They seem to answer all questions very quickly and work through any issues very thoroughly. It's easy to use, easy to understand, and easy to set up.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Brian! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Iona

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It's a good quality service. I don't have a problem going out. I think they are doing a wonderful job.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Anonymous

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The system was already installed in our house. It works and I haven't had any issues.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Susie

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I've always had concerns and questions and I've always gotten the help that I needed.

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Rolando

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The salesperson was great. I feel secured.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Rolando! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Esther

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When you call or have a problem, they help us get it fixed. I like that I can check on it anytime.

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Reply from Vivint

Jul 15, 2020

Thanks for your feedback Esther! Please let us know if we can ever assist you.

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Sandy

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It's reliable. It's very efficient and accommodating and it doesn't take up a bunch of space. Sometimes you get a service representative and sometimes can't.

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Calvin

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It's easy to communicate with them and they are helpfulin in assisting you. It's really hi-tech and modern, state of the art. We've not had any problems with it, it appears to be fail proof. They have been really customer-oriented and approachable.

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Megan

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They have always been very polite any time I needed to speak to them. They have always tried to help us solve the problem or get things scheduled. The cameras are either too sensitive or not sensitive enough and have to be restarted periodically. It's easy. Everything available in the app and the monitor on the wall when you can see everything outside is super aceptable.

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Dennis

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It's really good that I can see all my camera angles from my app whenever I want. I have an open service call right now that's been going on for two or three weeks. It seems to take a while to get things resolved.

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Jon

July 13th, 2020 DETAILS arrow_drop_down
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Sometimes it shuts off and you have to reboot your cameras. When you call in they help you reset your cameras. When they work, the cameras are great.

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Larry

July 13th, 2020 DETAILS arrow_drop_down
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They've always been there when we need them. I haven't had any problems with it. I feel protected.

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Philip

July 13th, 2020 DETAILS arrow_drop_down
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Every time we call them we get good service. The equipment works well.

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Gay

July 13th, 2020 DETAILS arrow_drop_down
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They just make it work. I like the system on the front door.

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Liz

July 13th, 2020 DETAILS arrow_drop_down
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They're usually helpful and if they can't fix a problem, they send somebody out right away. They're pretty quick to let me know if there's any issues or alarms that come to them.

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Joni

July 13th, 2020 DETAILS arrow_drop_down
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Cool technology. It's top notch and I feel very safe.

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Anonymous

July 13th, 2020 DETAILS arrow_drop_down
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They're pretty persistent about coming in doing their jobs. The cameras have been pretty clear.

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Anonymous

July 13th, 2020 DETAILS arrow_drop_down
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The person who installed it was extremely helpful and knowledgeable and the quality of the security experience is very high.

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Don

July 13th, 2020 DETAILS arrow_drop_down
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The quality is really good. I haven't had one false alarm. They always answer the phone and I always need to talk to you and they seem to resolve my issue.

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Robert

July 13th, 2020 DETAILS arrow_drop_down
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I like being able to monitor home. Had an occasion to contact them about a problem and I talked to them and figured out the problem myself.

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James

July 13th, 2020 DETAILS arrow_drop_down
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Everything works really well and it's easy to understand. The ease of it and it seems to be good quality and I've not had any problems with it since they put it in. I always get a prompt answer. They always deal with it very quickly and very professionally.

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Deborah

July 13th, 2020 DETAILS arrow_drop_down
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I like their service and presentation. Their customer service is the best.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Deborah! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Verified Customer

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Simeon

July 13th, 2020 DETAILS arrow_drop_down
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They're easy to contact. They have resolved any issue that I've had. I think they're a little bit pricey.

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Ernesto

July 13th, 2020 DETAILS arrow_drop_down
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I can activate my alarm system to my android telephone, which makes it convenient. They are prompt and have the answers to all my questions. It's pretty easy to work the system and I kind of like it.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Ernesto! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Verified Customer

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Dwayne

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I like the camera setup. They seem to solve the problem right away and it seems to work okay.

Verified Customer

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Laurence

July 13th, 2020 DETAILS arrow_drop_down
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I like that I can check my home video away from home with my telephone. It's been very reliable, we haven't had too many issues with it. Very user friendly to use the equipment. If the alarm goes off, maybe they could have a rep give you a call to make sure everything's okay.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Laurence! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.