Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Call our recommended rep over at Vivint below.

1-(855) 866-8028

Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

User Reviews

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3.8
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5,757 Reviews

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Russell fredrick

January 18th, 2021 Snellville, GA DETAILS arrow_drop_down
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Poor service equipment has not work since I signed up

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Julie & Stacy Dominy

January 18th, 2021 Macon, GA DETAILS arrow_drop_down
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The sales team was great, install and hardware BUT we constantly go out of service and have to reboot all devices. We constantly get messages saying our bill not paid and call only to be told it is fine. I would say very unreliable and we are stuck with this since we are paying for hardware. Go another direction!!!!!

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Roy Rowe

January 18th, 2021 Darlington, SC DETAILS arrow_drop_down
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We have enjoyed having all the features and easy to use!

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Richard

January 18th, 2021 La Vergne, TN DETAILS arrow_drop_down
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Cant get follow up on any conversation have nso Knowledge of Police Fire if they would be notified or do we have to call if there is a problem

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Stephanie Phillips

January 18th, 2021 Jacksonville, AL DETAILS arrow_drop_down
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Horrible. I'm being charged for services I'm not receiving. The cameras will not adhere to the wall.

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Roderick Goodwin

January 18th, 2021 Columbia, SC DETAILS arrow_drop_down
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The only issue I have is that the monthly rate is a little more than anticipated& unfortunately the service provider I came from now has better rates and services

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Capresha Tait

January 18th, 2021 Clarksville, TN DETAILS arrow_drop_down
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No one ever came back to fix my front door lock or garage opener but I'm paying for it all so that sucks

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Barbara

January 18th, 2021 Loganville, GA DETAILS arrow_drop_down
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It's OK. Need to offer additional services like the keypad should be able to have a code, customers should have the option to request an aditional key pad. I cannot hear my door bell when upstairs and my mobile phone does ring to let me know someone is at the door. Only the keypaid downstairs indicates and I'm not able to see who's at the door until a quick flash on the phone if I'm near it.

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Kevin

January 18th, 2021 Maryville, TN DETAILS arrow_drop_down
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Worst ever starting with the Salesman that told us many many lies. Then lied again to referrals that I gave him (big mistake) then the easy cancellation he said they had was the biggest lie of all Took me hours of being on hold and probably at least 10 different times calling to finally get a nice representative that let me cancel my service. The worst experience I ever had I don't recommend them to nobody

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Debbra ward

January 18th, 2021 Memphis, TN DETAILS arrow_drop_down
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Very good. As soon as alarm goes off I receive an email. Let's me know that they are on top of things

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N. Martin

January 18th, 2021 Knoxville, TN DETAILS arrow_drop_down
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Only because of my seling Agent, it has been very good. He has continued to help months later if I had a question, problem, etc.

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Hilton

January 18th, 2021 Columbia, SC DETAILS arrow_drop_down
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Overall okay. Sometimes the alarm alert when coming through the garage.

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Madhob Pal

January 18th, 2021 Mobile, AL DETAILS arrow_drop_down
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Response is not by service people . Please don't make long term agreement

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Cynthai

January 18th, 2021 Pamplico, SC DETAILS arrow_drop_down
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Has worked well most of the time, although occasionally it doesn't record a visitor, or is slow to start recording.

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Lashelby

January 18th, 2021 Yulee, FL DETAILS arrow_drop_down
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I think vivint is a greta company. The start up is kinda of expensive since you have to use a second party for your equipment but other than that great company. Also linking new things to your vivint system such as camera or door locks is impossible. I think I have to call and pay to do it like I did my garage door opener. Which if I already own the equipment why should I pay for linking my equipment if you a compatible.

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Tim

January 18th, 2021 Spartanburg, SC DETAILS arrow_drop_down
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Great system but the app crashes a good deal

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Anonymous

January 18th, 2021 Parkton, NC DETAILS arrow_drop_down
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I have to continuously reset the system, my low battery keeps popping up, when things are hardwired.

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Adriene Campbell

January 18th, 2021 Cordele, GA DETAILS arrow_drop_down
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I love the doorbell camera but it seems as if it has a delay. People will be knocking at my door before it notify me.

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Gerald Adams

January 18th, 2021 Morristown, TN DETAILS arrow_drop_down
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Easy to use. Increases my sense of safety.

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Micah Wells

January 18th, 2021 Ludowici, GA DETAILS arrow_drop_down
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The security system is great, set up and account administration not so good

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S

January 18th, 2021 Saint Petersburg, FL DETAILS arrow_drop_down
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Vivant has responded to all of my requests in a timely manner. All of their sales people, telephone supply and service technicians are very professional snd I have high regard for all of them. The biggest issue with the company that I have had is they try to trouble shoot over the phone too often and too much. I'm not sure it's due to Covid19 and pandemic but I have called needing service and I have to beg and plead to have a service person sent to my home. They try to get the customer to fix things that truly require a professional who understands security installation. Once I had to take a picture of a door jamb and the company thought they were helping by sending me the part- which was the wrong part anyway and had to send a service technician anyway. It's a waste of time!! On the positive side, I love the phone app and ability to open snd close my garage snd front door remotely! I think the service technicians are friendly, trained well, neat and tidy and very helpful!!!

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Ramana Gudapati

January 18th, 2021 Macon, GA DETAILS arrow_drop_down
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Great excellent customer, excellent video recording, and I am more than happy with my experience

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kayla

January 18th, 2021 Memphis, TN DETAILS arrow_drop_down
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all equipment has worked properly. Customer service friendly

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Desmund Reid

January 18th, 2021 Hephzibah, GA DETAILS arrow_drop_down
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The security and ease of operation. The system is easy to understand. If anything has to be changed it can be done within minutes.

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Tonya Larkin

January 18th, 2021 Munford, TN DETAILS arrow_drop_down
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I've had the best experience with Vivent from the start with the sales team to the install team. Everyone is very professional. When I was shopping for a security system there wasn't anything as good as what Vivent offered.

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Mattie Butler

January 18th, 2021 Knoxville, TN DETAILS arrow_drop_down
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Best system I have ever used ver user friendly and I feel very secure in knowing who is at my door or yard before I have to open the door

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Amanda

January 18th, 2021 Snellville, GA DETAILS arrow_drop_down
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Camera goes Out at night, looks distorted. Don't always get notifications when someone drops a package

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Yalanda

January 18th, 2021 Grayson, GA DETAILS arrow_drop_down
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Excellent reliable service. I feel very secure.

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Lynne Reinhart

January 18th, 2021 Saraland, AL DETAILS arrow_drop_down
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My camera don't work as good as it should I love my system that just needs to be worked on

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Ambika Sutherland

January 18th, 2021 Hampton, GA DETAILS arrow_drop_down
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My experience could have been better in regards to my switch from one company to the next. I didn't receive a reimbursement

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Velita Jones

January 18th, 2021 Greenville, SC DETAILS arrow_drop_down
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I have been disappointed with the service Vivint has provided my mother. I went on and on how good vivint was and i felt you gave my mom a raw deal with your service.

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Roxanne Young

January 18th, 2021 Buffalo, NY DETAILS arrow_drop_down
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Vivint is one trustworthy system!!! However, the only thing I'm concerned about is the that it no longer report to my credit bureaus but it was based off my credit to get started

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Mr. James Carl Shields, Jr.

January 18th, 2021 Baltimore, MD DETAILS arrow_drop_down
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I would like for Vivint to do an independent review of its initial customer service call in lines. As a consumer I find it most prevalent that in calling into large company one speak or shall I say it an automated phone answering service. This service often when a caller is seeking to speak with a Person younare given another phone number or link sent to you to go to. Then there you dealing again with AI. You spend so much time being routed to everywhere but what you requested through the initial call. I believe if calls are recieved by a Person the caller would spend less time on a call to resolve the caller's problem. Thank you. I would like tonhear by about this issue that is near to my heart as I consider myself a true customer service oriented observer in all aspects of dealing with call backs to all companies.

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Kenneth Peteron

January 18th, 2021 District Heights, MD DETAILS arrow_drop_down
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Very satisfied with product. The camera pictures üì∑ are very clear

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Karam

January 18th, 2021 Elizabeth, NJ DETAILS arrow_drop_down
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My sensors went off and they were able to reset from there end I would recommend this company its the best always there to answer and take on any task thanks vivid would 'nt trade you for no one

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Kia Goodwine

January 18th, 2021 Newport News, VA DETAILS arrow_drop_down
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it hasnt been the greatest. I was told that when i paid in full for my equipment i wouldnt be charged until i install and use my service. I have been dealing with a lot of personal changes at home and have not had time to install the system that I paid for in full.. so i am not expecting to get charged.. but they continue to try to charge me and tell me that they are giving me a grace period.. you cant give me something that was already stated. so i am not sure how i feel about Vivint.

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JDL

January 18th, 2021 Pittsburgh, PA DETAILS arrow_drop_down
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Honestly, I feel like I am throwing my money away. We only activated vivnt so we could have a doorbell camera, and that did not get installed; it's sitting on our counter. What's the point, really?

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Ron Smith

January 18th, 2021 Hope Mills, NC DETAILS arrow_drop_down
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The salesman misrepresented some of the benefits, the camera has some distortion, but mostly, the thermostat is erratic. We have the heat set to 71-71, but it will not produce heat, dropping down to the low sixties, while blowing cold air. On two occasions in the summer, it blew out hot air, raising the internal temperature to 90!

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julio c cortorreal

January 18th, 2021 San Diego, CA DETAILS arrow_drop_down
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the most disappointing. Would not recognize my referals. Not a very friendly costumer service

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C. Clay

January 18th, 2021 Rochester, NY DETAILS arrow_drop_down
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Good. The technician came out placed Blue cloths over his shoes whenever inside and got all my cameras and security system installed and was on his way. Amazing customer service, my sign broke due to high winds I placed a call for a replacement I was told it would ship out on the same day.

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Shelley

January 18th, 2021 Kernersville, NC DETAILS arrow_drop_down
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Happy with the service and the products with Vivint

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James Richroath

January 18th, 2021 Mount Sinai, NY DETAILS arrow_drop_down
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They only value new customers. Loyalty is not appreciated. I've had two homes with Vivint and referred multiple friends including the owners of our previous home. However, when my panel was outdated snd I wanted to add a product I had to pay full price for both items, when nee customers received a discount. Take care of your recurring customers first!

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Aaron

January 18th, 2021 Fredericktown, PA DETAILS arrow_drop_down
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great system is easy to use but mobile app not very secure anyone that can use ur phone can disarm the system

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Christina webster

January 18th, 2021 Dover, DE DETAILS arrow_drop_down
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Not good it keeps going out but I still pay the same

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Rebecca

January 18th, 2021 Fairmont, WV DETAILS arrow_drop_down
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The young men were very knowledgeable and competent. They answered our questions and offered suggestions for what would work best for us.

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Cathy Festa

January 18th, 2021 Mebane, NC DETAILS arrow_drop_down
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I the beginning, my app worked differently. Also, my front door lock doesn't automatically lock.lock sometimes automatically and someti.es i

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Travis regester

January 18th, 2021 Camillus, NY DETAILS arrow_drop_down
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It is very difficult to communicate with your customer service. I cannot understand them with their heavy foreign accents. They have difficulty grasping the nature of my concerns. I would prefer a service provider with USA based representatives.

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Luis Encarnacion

January 18th, 2021 Lexington, NC DETAILS arrow_drop_down
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Lousy ! Customer service is a joke ! On phone for 25 - 45 minutes for them to pickup. No system in place for return call and not wait on line.

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Jennifer Johnson

January 18th, 2021 Knightdale, NC DETAILS arrow_drop_down
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Nothing but great. Alarm goes off and you get a call very quickly.

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miles hamrick

January 18th, 2021 Charlotte, NC DETAILS arrow_drop_down
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reponse to door opening slow,not all my window on system and price seams to fluctuate i the camera outside,inside could get some modification.